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  • Procurement Manager
    Procurement Manager
    hace 11 horas
    Jornada completa
    London

    The Ascott Limited UK Corporate Office is seeking a qualified, experienced and capable Procurement Manager to become part of our Procurement team, supporting our properties. Reporting to the Procurement Director, being responsible for the purchase of goods and services to ensure that the Group's European lodging sites operational needs are met. As the Procurement Manager , you will be responsible for: Purchasing goods, materials, components and/or services in line with specified cost, quality and delivery targets Identifying and evaluating potential suppliers, developing strategies, and negotiating contracts to secure the best possible prices and terms Creating long-term plans for specific categories of goods and services Preparing reports on procurement activities, analysing data to identify trend Collaborating with various departments within our properties to understand their procurement needs and ensure those needs are met Sourcing environmentally friendly products and services Ensuring contracts are properly managed and adhered to, including renewals and performance monitoring Managing inventory levels to optimize stock turnover and minimize holding costs Staying informed about market trends, new products, and potential suppliers to identify opportunities for improvement and innovation Conducting cost analysis, setting benchmarks, and identifying opportunities to reduce costs without compromising on quality Building and maintaining strong relationships with key suppliers, ensuring timely delivery of goods and services, and resolving any issues that may arise Assess tenders and quotations from potential suppliers Prepare required documents in line with final negotiations with selected suppliers and in line with organizational targets and requirements. To be successful in the role of Procurement Management , we require: Bachelor's degree in a related field (e.g., supply chain management, business administration and/or finance) Proven experience in Procurement and Strategic sourcing, preferably within the hospitality industry Strong negotiation, communication, and relationship management skills Proficiency in relevant software and tools, such as procurement systems and Microsoft Office Suite Excellent analytical and problem-solving skills Strong communication (written/spoken) English & French at business level Ability to work independently and as part of a team Minimum 5 years of experience of relevant working experience in purchasing Background and or experience within technical services purchasing (vendor management, contractor’s, hard services) Certification from Chartered Institute of Purchasing & Supply (CIPS) a plus Experience in integration activities and change management. This is your opportunity to be part of our team as a Procurement Manager . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Recruitment Referral Incentive Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Required skills: Multilingual, Negotiating skills, Organisation Skills, Attention to Detail, Problem Solving

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  • Waitress
    Waitress
    hace 3 días
    £13 por hora
    Jornada parcial
    London

    We are seeking a friendly, high-energy, and professional Waitress to join our hospitality team. As the face of The Garden Bistro Bar, you will play a critical role in shaping the guest experience. The ideal candidate is someone who genuinely enjoys interacting with people, can maintain a calm and positive demeanor during busy shifts, and thrives in a multicultural workplace. Whether you are serving a quick coffee or a multi-course dinner, your goal is to ensure every guest leaves with a smile.Key Responsibilities • Warm Welcome: Greet guests immediately upon arrival with a friendly smile and assist with seating., • Expert Knowledge: Develop a deep understanding of our food and drink menu (including our specialty coffees and craft cocktails) to provide informed recommendations and answer guest questions., • Order Accuracy: Efficiently take food and beverage orders using our POS system, ensuring all special dietary requirements or allergies are communicated clearly to the kitchen and bar., • Service Delivery: Deliver dishes and drinks promptly and gracefully, ensuring the presentation meets our high standards., • Table Management: Monitor your assigned tables proactively—refilling drinks, clearing plates, and ensuring guests have everything they need without being intrusive., • Payment Processing: Handle bills and guest transactions accurately and professionally, including the management of tips., • Cleanliness & Setup: Maintain the aesthetic of the bistro by keeping service stations, tables, and dining areas spotless throughout the shift., • Collaborative Spirit: Support your colleagues in the kitchen and behind the bar to ensure a seamless "one-team" operation. Required Skills & Attributes • Exceptional Communication: Fluent in English with the ability to engage warmly with a diverse range of international and local guests., • Multitasking Mastery: The ability to prioritize tasks and manage multiple tables simultaneously during high-pressure "rush" periods., • Professionalism: A polished appearance and a reliable, punctual work ethic., • Cultural Awareness: A natural comfort working within a mixed-culture team and an appreciation for diverse working styles., • Physical Stamina: Ability to remain on your feet for long shifts and move quickly and safely through a busy dining environment., • Positive Attitude: A "can-do" mindset that looks for solutions and contributes to a happy, energetic workplace culture. What We Offer • A supportive and inclusive work environment where you are treated with respect., • Opportunities to learn from expert bartenders, baristas, and chefs., • A beautiful, garden-inspired workspace that stands out from the typical restaurant setting., • Competitive pay and a fair system for distributing tips., • The chance to be part of a growing brand that values staff input and creativity.

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  • Dessert Chef
    Dessert Chef
    hace 4 días
    £12–£13 por hora
    Jornada completa
    Maida Hill, London

    Location: West London About Kaya Kaya is a fast-growing dessert and matcha brand in West London, known for high-quality matcha drinks, ice cakes, waffles, mini pancakes, crepes, smoothies, and desserts. We are opening our first shop and are looking for reliable team members who take pride in quality, cleanliness, and customer service. This role is ideal for someone who has previous experience working in dessert shops, cafés, bubble tea stores, or similar fast-paced food and drink environments. Responsibilities • Preparing waffles, crepes, mini pancakes, desserts, and drinks to a consistent standard, • Making matcha, milkshakes, smoothies, and other beverages accurately, • Maintaining a clean, organised, and hygienic workstation throughout the shift, • Handling Deliveroo, Uber Eats, and Just Eat orders accurately, • Serving customers in a friendly, professional manner, • Following recipes and preparation procedures precisely, • Opening and closing the shop when required, • Restocking ingredients and keeping preparation areas organised, • Working efficiently during busy periods without compromising quality Requirements • Minimum 6 months experience in a dessert shop, café, bubble tea shop, or similar food service environment, • Experience with waffles, crepes, mini pancakes, desserts, or drink preparation preferred, • Strong attention to detail and ability to follow recipes accurately, • Reliable, punctual, and responsible, • Good English communication skills, • Able to work calmly under pressure, • Strong hygiene and food safety awareness, • Eligible to work in the UK, • Available to work evenings and weekends What We're Looking For We are looking for someone who genuinely cares about quality and customer experience. We value reliability, consistency, cleanliness, and attention to detail more than speed alone. If you enjoy working in a fast-paced environment and want to grow with an ambitious dessert brand, we'd love to hear from you. Job Types: Part-time, Permanent Benefits • Employee discount, • Opportunities for progression as the business grows, • Supportive team environment Work Location: In person

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  • Store Manager
    Store Manager
    hace 17 días
    Jornada completa
    Carnaby, London

    We are currently looking for a Store Manager to lead our Camper store in LONDON; an individual who is passionate, proactive, and aligned with our brand values: REAL, IMAGINATIVE, PLAYFUL and CARING. As a Camper Store Manager, your mission will be to attain the objectives in terms of sales, service and business growth. We’re counting on you to offer the full brand experience to our omnichannel consumers, develop the team’s potential and oversee all the operations of the store in order to achieve the best level of customer service and business efficiency. Your main tasks will be: • Customer Experience Management: Our customers matter! You will have a crucial role in ensuring that the level of customer satisfaction is met by providing an outstanding service and developing long-term relationships with our customers at an omnichannel level, • Team Management: our people are the key asset at Camper! You will be taking on the role of leader within the team, actively participating in the recruitment process, acting as a trainer/coach and always inspiring and leading by example, • Business Results & Efficiency: Optimizing is our ultimate goal. As a Store Manager you are required to manage the point of sale efficiently, influencing commercial decisions and taking business analysis into account, • Brand image: Each store embodies the Company’s culture, values and principles. You will be responsible for Camper brand image towards our customers, with the aim of ensuring a premium image aligned with the Company’s identity and ESG principals, • Operational excellence: In the omnichannel era, operations are key and have a great impact on the connection chain with the customer. You will carry out store operations according to the Company’s Policies & Procedures. Organization leads to efficiency. About You are our perfect match if: • You are passionate about Retail, in all of its shades (in-store and omnichannel, • You have minimum 2 years of experience leading a team, • You are flexible and available to work full-time, • You inspire people and have a strong team spirit and great energy, • You are a great communicator and decision-maker and are highly results-oriented, • You encourage and promote curiosity, diversity and collaboration through your innovative minds, • You can speak fluent English. Any additional language will be a plus, • You have the legal right to work in UK without requiring visa sponsorship If you feel we’re talking about you and want to join our big Camper family, click and apply. We look forward to receiving your application!

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  • Breakfast Chef
    Breakfast Chef
    hace 19 días
    £15–£25 por hora
    Jornada completa
    London

    Experienced Breakfast Chef Amiri Lounge Job Title Experienced Breakfast / Brunch Chef Job Type Full-Time or Part-Time Location Ealing Broadway, London W5 Salary £15 – £22+ per hour depending on experience, speed and quality Performance bonuses and progression opportunities available. About The Role Amiri Lounge is looking for a highly experienced Breakfast & Brunch Chef who can produce high-quality breakfast food to a premium café standard similar to popular London brunch venues such as Beans & Bites. We are looking for a chef with strong experience preparing modern breakfast and brunch dishes in a fast-paced environment while maintaining excellent presentation, consistency and speed during busy service periods. Key Responsibilities • Prepare and cook high-quality breakfast and brunch dishes to premium café standards, • Produce consistently excellent food presentation and taste, • Manage breakfast service efficiently during busy periods, • Prepare items including:, • Full English breakfasts, • Turkish breakfast, • Egg dishes, • Pancakes & waffles, • Avocado toast, • Steak & eggs, • Burgers, wraps and sandwiches, • Fresh sauces and sides, • Ensure food preparation and kitchen cleanliness meet health & safety standards, • Monitor stock levels and assist with ordering, • Minimise waste and maintain food quality control, • Work closely with management to improve menu items and kitchen operations Skills & Experience Required • Minimum 3 years experience as a breakfast or brunch chef, • Experience working in busy brunch cafés or premium breakfast restaurants, • Strong understanding of modern London brunch presentation and trends, • Ability to work fast without compromising quality, • Experience with halal food preparation preferred, • Excellent organisation and time management skills, • Strong understanding of food hygiene and kitchen safety Desired Qualities • Passion for food and presentation, • Creative mindset with menu ideas, • Reliable, punctual and hardworking, • Calm under pressure during busy service, • Team player with positive attitude Working Hours Flexible shifts available including: • Early morning breakfast shifts, • Daytime brunch service, • Weekends required Typical shifts: • 7am – 4pm, • 8am – 5pm Full-time and part-time positions available. Benefits • Competitive pay, • Staff meals provided, • Career progression opportunities, • Friendly and ambitious working environment, • Opportunity to help build one of Ealing’s leading brunch destinations How to Apply Please send your CV, previous work experience and photos of dishes you have prepared where possible. Paid trial shifts may be offered to shortlisted candidates

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  • PORTFOLIO ASSISTANT
    PORTFOLIO ASSISTANT
    hace 20 días
    £20000–£24000 anual
    Jornada completa
    London

    ABOUT THE ROLE: We're a long-established property management company with 13+ years of experience, managing 70+ properties across London. We're a small, close-knit team looking for a reliable and organised Portfolio Assistant to support our day-to-day property operations. The role is mainly coordination and communication — flexible, varied, and with real responsibility from day one Office-based 4–5 days a week, with the rest managed remotely around workload. WHAT YOU'LL BE DOING: • Manage all maintenance requests via Fixflo — log, chase, and close every job (main focus), • Key management via Keynest — keep records accurate and order replacements as needed, • Chase rent arrears and support the collections process; occasional tenant visits, • Attend property inspections, contractor meetings, and site visits when required, • Support the wider team with general admin and day-to-day tasks WHAT WE'RE LOOKING FOR: • Some experience in property, lettings or facilities — helpful but not essential, • Confident communicator with tenants and contractors by phone and WhatsApp, • Organised and reliable — follows through without needing to be chased, • Comfortable with Fixflo, Keynest or similar tools (full training provided), • Available 4–5 days per week with some flexibility around workload, • Right to work in the UK · English required · Immediate start preferred WHAT WE OFFER • £20,000–£24,000 per annum depending on experience, • Salary reviewed after 3-month probation — perform well and it reflects in your pay, • Genuinely flexible working — office plus remote around workload, • Small, friendly team based in Canary Wharf with direct access to management, • Varied, hands-on role with real ownership and room to grow

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  • Domestic Cleaner and Housekeeper
    Domestic Cleaner and Housekeeper
    hace 25 días
    £16–£17.5 por hora
    Jornada parcial
    Woodford Green

    Overview We are a new premium domestic cleaning agency serving homes across Redbridge, Epping, South Woodford, and Chingford. We specialise in regular maintenance cleans, deep cleans, and end-of-tenancy cleaning all carried out using eco-friendly, sustainable products. We hold ourselves to a higher standard, and we look for people who do the same. We are committed to the long-term development of our team: cleaners who grow with us will be considered for permanent positions as the business expands. Every member of our team will be fully supported, DBS-checked, and covered by our company insurance. We are seeking top quality cleaners to maintain our high standards of cleanliness and organisation within private residences or commercial premises. This role offers an opportunity to work in a supportive environment where attention to detail and professionalism are highly valued. Prior experience in janitorial services, hotel housekeeping, or commercial cleaning is advantageous but not essential, as training will be provided. Duties • Carrying out domestic cleaning to a high standard in private homes including dusting, vacuuming, mopping, and sanitising surfaces., • Following our job checklists for maintenance cleans, deep cleans, and end-of-tenancy cleans, • Using our provided cleaning products safely and correctly, • Taking before-and-after photos on your phone to confirm job completion, • Communicating any issues or client feedback to the manager promptly, • Maintaining a professional and friendly manner with clients at all times, • Arriving on time and notifying the manager of any delays, • Change bed linens and organise rooms to ensure a welcoming environment, • Clean bathrooms and kitchens, including appliances and fixtures, • Restock supplies such as toiletries and cleaning products as needed, • Ensure all cleaning equipment is maintained in good working order Skills • Must be able to clean to an incredibly high standard, • A genuine pride in your work and strong attention to detail, we're looking for someone who is anal about dirt!, • Strong organisational skills, • Good time management to complete tasks efficiently within allocated schedules, • Excellent customer service skills with a friendly and professional demeanour, • Ability to work independently and as part of a team, • Flexibility to adapt to different environments and client preferences, • Reliability; clients depend on you showing up on time, every time, • Good communication; able to follow instructions and report back clearly, • A professional and friendly manner with clients in their homes, • Ability to work independently without supervision Essential • A smartphone with WhatsApp for scheduling and communication, • Right to work in the UK, • Must speak excellent English Desirable • Previous cleaning experience, domestic or commercial, • Own car and driving licence, • Knowledge of cleaning products and safe handling Recruitment process • Apply, • Telephone interview (for pre-screened successful candidates), • Trial clean, • Deadline: Monday 22nd June, 6pm

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  • Bartender
    Bartender
    hace 1 mes
    £15–£18.5 por hora
    Jornada completa
    London

    OUR PHILOSOPHY Chez Lui isn’t just a place to eat — it’s a home away from home. Our bistro is lovingly rooted in the heart of Notting Hill, yet curated to global standards. Every plate, playlist, and pour tells a story. From Marseille through Paris, to Bordeaux, we craft comfort food with personality, wine lists worth discovering, and a vibe you’ll want to live in. OUR TEAM At Chez Lui, our team is friendly and entertaining, always making guests feel at home. We know the names of our regular guests and maybe their dogs, but we do not alienate newcomers. YOU Warm, charismatic, and passionate about creating memorable experiences through drinks and conversation. Whether you’re shaking cocktails, recommending the perfect wine, or sharing the story behind a favourite spirit, you’ll help bring our bar’s personality to life. You’ll Fit Right In If You: • Are naturally cheerful, social, and love connecting with people, • Are attentive but not overbearing — you know when to lead the atmosphere and when to let guests settle in, • Are proud to serve drinks with care, creativity, and a sense of occasion, • Have a genuine interest in wine, cocktails, spirits, and hospitality culture, • Are curious about culture, cuisine, and what makes neighbourhoods tick, • Are a great communicator (fluent English required, additional languages a plus), • Are excited by the idea of becoming a “local favourite” in your community, • Have the ability to adapt, change and learn on the job, • Show a passionate desire to delight your guests, • Enjoy working in a busy environment, • Have excellent communication skills, and a positive attitude, • Show initiative to take on new challenges and solve problems as they arise What You’ll Do: • Create and serve cocktails, wines, coffees, and beverages to a consistently high standard, • Welcome guests and create a warm, lively, and relaxed atmosphere at the bar, • Recommend drinks with confidence, charm, and a touch of storytelling, • Work closely with floor and kitchen teams to ensure seamless service, • Keep the bar looking and feeling inviting, organised, and fully stocked at all times, • Be part of a team where your personality is as important as your performance, • You will be cool, calm, collected – and able to think on your feet in a fast paced environment, • You will be reliable and work well in a team – pitching in even without being asked, • You will appreciate that the little details create lasting impressions What We Offer: • A vibrant, supportive team culture rooted in empathy and authenticity, • Ongoing training in hospitality, cocktails, wine knowledge, and emotional intelligence, • Opportunities for progression across our restaurants (and across borders!), • Competitive pay + tips + staff perks, • A real chance to grow with us as we expand internationally, • Pension scheme, • 28 days paid holiday Ready to Pour with Soul? Reply to this job advert with your CV and a short intro (tell us your favourite cocktail or comfort drink!) All applicants must be over 18 years old, reside in UK and have a right to work in the country. Please note that prior applicants do not need to re-apply.

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  • Procurement Manager - Beauty/Health - Part-Time
    Procurement Manager - Beauty/Health - Part-Time
    hace 2 meses
    £18000 anual
    Jornada parcial
    London

    About us We're a UK-based Brand and online retailer selling beauty and health products. The business has grown quickly over the past few years and we now need someone to take ownership of our supplier relationships in China and our stock forrecasting/planning. What the job involves: It's a part-time, standalone role with no direct reports. You'll be the main contact between our Chinese suppliers and our UK and International operations. The work splits into two parts: managing the suppliers themselves, and forecasting demand so we hold the right amount of stock. Mandarin is essential. You'll be talking to Chinese factories every day, mostly through WeChat, and we need someone who can deal with them directly rather than going through a translator. Day-to-day responsibilities Supplier work: • Find, vet and onboard new suppliers across our product categories, • Negotiate on price, MOQs, payment terms and lead times, • Build long-term relationships with manufacturers and trading partners on Alibaba, 1688, Made-in-China and through direct contacts, • Run quality checks, factory verifications, sample reviews and product certifications (UKCA, CE, RoHS, cosmetics safety), • Sort out problems when they come up: late shipments, quality issues, commercial disputes Forecasting and stock planning: • Build SKU-level demand forecasts using sales history, seasonality and upcoming promotions, • Place purchase orders to keep stock at healthy levels without overbuying, • Monitor slow-moving and ageing stock, and act on it, • Work with sales, marketing and the warehouse team to keep supply and demand aligned, • Track forecast accuracy, sell-through, stock turn and on-time delivery What we're looking for Essential: • Fluent Mandarin, spoken and written, • At least 3 years in procurement or buying, including hands-on experience sourcing from China, • Practical experience in demand forecasting and inventory planning, • Strong negotiator with a commercial head, • Confident with Excel or Google Sheets (pivots, lookups, basic forecasting models), • Well-organised and comfortable managing several categories at once Useful but not essential: • Background in home beauty/health or electronics., • Familiarity with Shopify, Amazon or eBay, or with inventory tools like Linnworks, Cin7 or NetSuite, • Working knowledge of UK product compliance (UKCA, CE, cosmetics rules), • CIPS qualification, or studying towards one What we offer: • £18,000 per year., • Part-time hours - 9am - 2pm (Mon - Fri)., • Office in Wood Green, 5 minutes from the tube (Piccadilly line), • The chance to shape the function as the business grows Location: London, Wood Green (5 minutes from the tube) Salary: £18,000 per year (part-time) Hours: Monday to Friday, 9am to 2pm (25 hours per week) Languages: English and Mandarin, both fluent Reports to: [Head of Operations / Founder] How to apply: Email your CV • Your experience working with Chinese suppliers, • A forecasting or stock problem you've handled and how you handled it We review applications as they come in.

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  • Runner / Waiter
    Runner / Waiter
    hace 2 meses
    £13.5–£16 por hora
    Jornada completa
    London

    OUR PHILOSOPHY Chez Lui isn’t just a place to eat — it’s a home away from home. Our bistro is lovingly rooted in the heart of Notting Hill, yet curated to global standards. Every plate, playlist, and pour tells a story. From Marseille through Paris, to Bordeaux, we craft comfort food with personality, wine lists worth discovering, and a vibe you’ll want to live in. OUR TEAM At Chez Lui, our team is friendly and entertaining, always making guests feel at home. We know the names of our regular guests and maybe their dogs, but we do not alienate newcomers. YOU Warm, welcoming, and wired to make every guest feel like a regular. Whether you’re taking an order, sharing the story behind our specials, or simply lighting a candle at a corner table, you’ll help bring our bistro’s unique personality to life. You’ll Fit Right In If You: • Are naturally cheerful, social, and love connecting with people, • Are attentive but not overbearing — you know when to step in and when to step back, • Are proud to serve comfort food done with care, and drinks with a story, • Are curious about culture, cuisine, and what makes neighbourhoods tick, • Are a great communicator (fluent English required, additional languages a plus), • Are excited by the idea of becoming a “local favourite” in your community, • Have the ability to adapt, change and learn on the job., • Show a passionate desire to delight your guests., • Enjoy working in a busy environment, • Have excellent communication skills, and a positive attitude., • Show initiative to take on new challenges and solve problems as they arise What You’ll Do: • Welcome and guide guests through a warm, laid-back dining experience, • Present dishes and drinks with confidence, charm, and a touch of storytelling, • Work closely with kitchen and bar to ensure seamless service, • Keep the floor looking and feeling inviting at all times, • Be part of a team where your personality is as important as your performance, • You will be cool, calm, collected – and able to think on your feet in a fast paced environment, • You will be reliable and work well in a team – pitching in even without being asked, • You will appreciate that the little details create lasting impressions What We Offer: • A vibrant, supportive team culture rooted in empathy and authenticity, • Ongoing training in hospitality, food & wine knowledge, and emotional intelligence, • Opportunities for progression across our restaurants (and across borders!), • Competitive pay + tips + staff perks, • A real chance to grow with us as we expand internationally, • Pension scheme, • 28 days paid holiday Ready to Serve with Soul? Reply to this job advert with your CV and a short intro (tell us your favourite comfort dish!) All applicants must be over 18 years old, reside in UK and have a right to work in the country. Please note that prior applicants do not need to re-apply.

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  • Operations Manager
    Operations Manager
    hace 2 meses
    £30000–£45000 anual
    Jornada completa
    Nine Elms, London

    Operations Manager — Produce Network We supply fresh produce to some of London's best restaurants. While most of the city sleeps, our team is at wholesale markets hand-picking produce that lands in restaurant kitchens before breakfast service. It's fast, physical, and relentless — and right now we're a team of 3 doing the work of 10. We need the fourth. This role in one paragraph You'll run the operational engine of a growing wholesale business. Client calls, order coordination, daily reconciliation, bookkeeping, problem-solving, phone ringing — all of it is yours. You're the first person clients speak to and the last person to check that yesterday's numbers add up. If something goes wrong overnight — a wrong delivery, a short order, a supplier issue — you're the one who finds out, fixes it, and makes sure the client knows before they have to chase us. You own the daytime operation the way our Night Operations Manager owns the night. Between the two of you, the business runs 24 hours. What you'll actually do every day You're the client's main contact. Orders come in via WhatsApp, phone, and email. You process them, confirm them, flag anything unusual. When a chef calls at 8:15 AM asking where their herbs are, you already know the answer because you've read the night report and checked the dispatch log. You don't wait for problems to come to you — you call the client before they call you. That's the difference between an assistant and an operator. You coordinate the fix when things go wrong. Produce wholesale is not a clean business. Items get substituted, deliveries run late, a crate arrives damaged. When it happens, you own the resolution: investigate, coordinate with the night team or drivers, arrange the fix (re-delivery, credit note, replacement), close the loop with the client, and log the whole thing. If the same problem shows up three times, you're the person who flags it as a process issue — not just an incident. You reconcile everything, every day. What was ordered vs what was received from suppliers vs what was dispatched vs what was invoiced. Purchase orders matched against supplier invoices. Sales orders matched against customer invoices. Inventory tracked. Shortages flagged before they become emergencies. You produce a daily summary the founder reviews in 5 minutes — clean, accurate, no surprises. If you're the kind of person who finds satisfaction in numbers that balance, this will be your favourite part of the job. You run the books. Day-to-day bookkeeping in QuickBooks or Xero: bank feeds, invoices, bills, categorisation. Debtor chasing — politely on the due date, firmly at 3 days overdue, escalated to the founder at 30 days. Weekly financial summary. Monthly close support. You maintain the product cost data that powers margin tracking — weekly updates, no exceptions. The founder makes pricing and growth decisions based on numbers you produce. They have to be right. You own the phone. The main business line rings and you answer it. Existing clients with questions, prospective clients with enquiries, suppliers with updates. You're professional, you're warm, you handle what you can and route what you can't. For new enquiries, you capture the details, qualify the lead, and hand it to the founder. You support outbound sales — managing the email pipeline, scheduling meetings, preparing documents. When a new account closes, you run the onboarding playbook. Who we're looking for — honestly We're not looking for a CV. We're looking for a specific type of person. You're the person who walks into a room and notices what's broken before anyone tells you. You fix things that aren't your job because leaving them broken bothers you. You write things down because you know you'll forget otherwise. You don't need to be chased — you chase other people. When something goes wrong, your instinct is to understand why, not to find someone to blame. You're comfortable saying "I don't know, but I'll find out" and then actually finding out. You're comfortable making a decision with 80% of the information because waiting for 100% means the client is already unhappy. You're comfortable being wrong sometimes, because you know that the person who never makes a mistake is the person who never does anything. You probably have some experience in operations, admin, or office management — ideally at a small business where you wore multiple hats. Maybe you've worked in food, hospitality, or wholesale. Maybe you haven't, but you've run the back end of something and you know what it feels like when everything depends on you not dropping the ball. Essential: Strong written and spoken English · comfortable with numbers, spreadsheets, and accounting tools · self-directed (you manage yourself, we don't manage you) · able to hold 5 priorities at once without losing any · honest about mistakes · quick to learn new software (Airtable, QuickBooks/Xero, Lemlist) · right to work in the UK. Preferred: Bookkeeping experience or QuickBooks/Xero familiarity · food, hospitality, or wholesale background · complaint handling or fast-paced customer service experience · inventory or stock management exposure. Nice to have: AAT qualification · Airtable or CRM experience · knowledge of the London restaurant scene. Why this job is worth your time Most operations roles are dead ends. This one isn't. Here's why. We're a team of 3, growing fast. The person who takes this role will — within months, not years — understand every part of how a wholesale business works: client management, supply chain, financial control, inventory, sales. That's not because we'll send you on a training course. It's because you'll be doing all of it, every day, from week one. The explicit deal: start at £33k. Hit your 3-month performance review targets and move to £38k. Hit your 12-month targets and move to £45k. These aren't vague promises — they're structured milestones tied to specific outcomes we'll agree together in your first week. The long-term path is Chief Operating Officer. That's not a title we're dangling to attract applicants — it's a gap that actually exists in the business and needs to be filled by someone who's earned it from the inside. The founder wants to focus on growth and strategy. The person who proves they can run the day-to-day operation — and then improve it — becomes the person who runs it permanently. The full picture • Hours: 8 AM – 6 PM, Monday to Friday, • Location: London (on-site, not remote — the work requires being where the operation is), • Salary: £33,000 → £38,000 at 3 months → £45,000 at 12 months, all performance-linked, • Title progression: Operations Manager → Head of Operations → COO, • Team: you'll be the 4th person in a tight, high-trust team, • Culture: direct, honest, fast. We tell each other when things are wrong and we fix them together. No politics, no layers, no waiting for permission

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