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  • Laboratory Assistant
    Laboratory Assistant
    7 hours ago
    £12.71 hourly
    Full-time
    Cardiff

    About Us Cardiff Ortho is part of the ALS Dental Group. Our vision is to create life-enhancing dental health solutions through advanced manufacturing and pioneering technology. Located in Llanishen, Cardiff Ortho specialises in orthodontics, orthotropics, postural orthodontics, early-stage orthodontics, splint therapy, snoring and sleep apnoea solutions, and bruxism appliances. Our highly qualified team of technicians ensures every client receives prompt, precise, and professional service. Role summary We are seeking a Dental Laboratory Assistant to support the production and manufacture of custom-made orthodontic appliances. You will work closely with our technical team, ensuring deadlines are met, quality standards are maintained, and customer satisfaction is achieved. This role is ideal for individuals with excellent manual dexterity and a creative eye for detail — those with experience in hands-on, detail-oriented work such as arts and crafts, hair styling, or similar creative trades may find their skills especially well-suited here. Full training will be provided. Key Responsibilities • Create accurate appliances following dentist/doctor prescriptions, • Manufacture a range of thermoformed appliances, including retainers, mouthguards, nightguards, and splints, • Prepare and process parts for the next stage of production, • Create stone/plaster models from impressions, • Trim models to required standards, • Operate handheld equipment such as handpieces, • Use vacuum formers, pressure formers, model trimmers, and polishing lathes, • Monitor and maintain stock levels, • Assist with various lab tasks to ensure smooth operations, • Follow safety protocols and maintain a clean, organised work area Experience & Qualifications • No formal qualifications required, • No previous experience necessary — full training will be provided Personal Attributes • Strong attention to detail and precision in workmanship, • Ability to work independently and as part of a team, • Effective communication skills, • Willingness to learn and adapt What we offer: • Opportunity for training, progression and continued development within Cardiff Ortho Lab and the wider ALS Dental group., • Excellent team environment in a modern and progressive laboratory., • Accrued Holiday Leave (plus bank holidays)., • Free car parking on-site., • Free access to:, • ALS Online Benefits Platform, • ALS Discount Scheme, • Health and Wellbeing Services, • ALS Academy for free CPD, training and education. We are committed to creating a work environment where everyone feels valued. Take a look at our vision, mission & values on our website. Benefits: • Company pension, • Employee discount, • On-site parking, • Referral programme

    Immediate start!
    No experience
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  • Community & Administrative Officer
    Community & Administrative Officer
    5 days ago
    £41000–£41700 yearly
    Full-time
    Cardiff

    Join our team as a Community & Administrative Officer. This pivotal role combines direct community support with essential administrative duties, ensuring the smooth operation of our facilities and fostering a welcoming environment for all congregants. Key Responsibilities: • Community Engagement:, • Assist in organizing and coordinating mosque events, programs, and educational activities., • Act as a primary point of contact for congregants, addressing inquiries and providing support with empathy and discretion., • Help maintain a vibrant and inclusive community atmosphere., • Administrative Support:, • Manage general office duties including scheduling, correspondence, record-keeping, and maintaining office supplies., • Coordinate volunteer activities and manage communication with volunteers., • Prepare and distribute communications such as newsletters, announcements, and promotional materials., • Maintain and update community databases and membership records., • Communication & Outreach:, • Handle incoming calls, emails, and visitors with professionalism., • Assist with updating the digital presence, including social media or website content, as needed. Qualifications: • Proven administrative experience, ideally within a community or faith-based organization., • Excellent interpersonal and communication skills, both written and verbal., • Strong organizational abilities with keen attention to detail., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office software., • Ability to work independently and collaboratively within a team environment., • A compassionate and respectful approach to working within a diverse community.

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  • Customer Service Manager
    Customer Service Manager
    1 month ago
    £41700–£43000 yearly
    Full-time
    Cardiff

    Job Title: Customer Service Manager (SOC Code: 7220) Company: Bimmarc Limited (T/a 99 VietMart) Location: 142 Woodville Road, Cardiff, CF24 4EE Employment Type: Full-Time Annual Salary: £41,700–£43,000 About the Company 99 VietMart, operating under BIMMARC Ltd, is a specialised Vietnamese grocery and retail business based in Cardiff. Since its establishment in 2023, the company has been dedicated to providing authentic Vietnamese and Southeast Asian products to both community and commercial customers across the UK. With a growing reputation for quality, cultural authenticity, and service excellence, the company is now expanding its operations across multiple locations and sales channels, including B2B and online platforms. About the Role The Customer Service Manager is responsible for overseeing and enhancing the overall customer experience across all areas of the business, including in-store, B2B, and online channels. This role ensures consistent service quality, strengthens customer relationships, and supports business growth through effective customer engagement strategies. You will lead customer service operations, implement service standards, manage customer feedback, and support both retail and commercial client interactions to ensure a high level of satisfaction and retention. Key Responsibilities: 1. Customer Service Management • Develop and implement customer service policies and procedures across all locations., • Ensure consistent, high-quality customer service standards in-store and across all communication channels., • Manage customer enquiries, complaints, and feedback in a professional and timely manner., • Monitor customer satisfaction levels and implement improvements where necessary. 1. B2B Client Support & Relationship Management • Maintain strong relationships with B2B clients including restaurants, cafés, and retail partners., • Ensure timely communication, order accuracy, and service reliability for business customers., • Coordinate with the sales team to support client retention and long-term partnerships. 1. Online Customer Engagement • Oversee customer interactions across digital platforms including Facebook, Instagram, WhatsApp Business, and Google., • Ensure prompt responses to online enquiries and effective handling of customer feedback., • Support online sales channels by ensuring smooth customer experience from enquiry to purchase. 1. Staff Training & Team Leadership • Train and coach staff in customer service best practices, communication skills, and product knowledge., • Monitor staff performance in customer interactions and provide ongoing feedback., • Promote a customer-focused culture across all areas of the business. 1. Performance Monitoring & Process Improvement • Track customer service KPIs including response times, satisfaction levels, and complaint resolution rates., • Analyse feedback and service data to identify trends and areas for improvement., • Implement systems to record and manage customer interactions and feedback. Qualifications & Skills: • Bachelor’s degree in Business, Hospitality, or a related field (preferred)., • 2–3 years of experience in customer service management or a similar role (retail or food industry preferred)., • Strong understanding of customer service principles and best practices., • At least B2 English. Bilingual ability is a plus., • Excellent communication, interpersonal, and problem-solving skills., • Strong organisational and leadership abilities., • Experience handling customer complaints and resolving issues effectively., • Ability to work in a fast-paced retail environment. What We Offer: • Competitive salary., • 28 days paid annual leave., • Employee discounts on store products., • Opportunities for career advancement and professional development., • Supportive and dynamic team environment.

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