Application Support Analyst
hace 11 días
Southampton
Application Support Consultant £32,000 - £35,000 per annum + benefits (25 days + bank holidays, pension) Permanent Office based - 5x days per week in Southampton We're looking for an Application Support Consultant to join a growing team based in Southampton. This is a mid-level role, ideal for someone with previous experience in software support, ERP systems, or merchant environments. You'll be providing high-quality remote support to customers, troubleshooting technical issues, and working closely with implementation teams during go-lives and upgrades. The role requires someone who enjoys variety, problem-solving, and working in a busy support environment. Key responsibilities: • Front-line and back-line support for ERP software, • Troubleshooting via phone, email and remote access, • Applying configuration changes and fixes to live environments, • Supporting customer implementations and upgrades, • Maintaining case records and documentation, • Previous experience in a software support role, • Strong technical knowledge of ERP systems, • Good SQL/database skills, • Confident communicator with excellent customer service skills