Customer Service Officer
hace 1 día
Sacramento
This listing closes on 4/1/2026 at 5:00 PM Pacific Time (US & Canada); Tijuana. The Position Plans, coordinates, implements, and manages customer service activities for a department including educating customers and stakeholders, ensuring responsiveness to customer concerns, measuring customer satisfaction to improve procedures, processes and practices to enhance customer service delivery, and fosters relationships with the customers; and serves as a department liaison to other divisions, departments, outside agencies, and the Board. Examples of Knowledge and Abilities Knowledge Of: • Principles and practices of management and organizational theory, including planning, organizational design, business finance, business development, project management, and organizational effectiveness, • Principles of communication and practices for disseminating technical and legal information, • Methods and techniques involved in conducting analysis and interpretation of laws and regulations, • Principles and practices of supervision, discipline, leadership, mentoring, and training, • Applicable federal, state, and local laws, codes, and regulations related to department business, • Operational characteristics, services, and activities of assigned programs and functions, • Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment, • English usage, spelling, grammar, and punctuation, • Techniques of public speaking, • Principles and techniques of evaluating public opinion and community interests, • Select, supervise, train, and evaluate staff, • Plan, coordinate, assign, and review the work of subordinate staff, • Investigate and resolve disciplinary issues, • Work independently, prioritize work, coordinate activities and meet critical deadlines, • Develop, monitor and interpret budgets and other financial documents, • Plan, manage, and complete complex work assignments, • Develop and maintain cooperative, effective working relationships with others, • Communicate clearly and concisely, both verbally and in writing, • Keep clear and concise case notes for customer accounts, • Interpret and apply applicable federal, state, and local laws, codes, regulations, and ordinances, • Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met, • Demonstrate self-control and diffuse escalated customer service issues, • Influence and persuade others to take a desired action and/or direction, • Interpret and summarize a variety of data and information, • Exercise discretion and maintain confidentiality of information, • Speak effectively to large and small audiences, including customers, community groups, and elected officials, • Simplify complex concepts or information Minimum Qualifications: Possession of a Bachelor's Degree, or higher, from an accredited college or university; AND Three years of full-time paid experience organizing, evaluating, and/or implementing one or more customer satisfaction or service programs designed to enhance customer service. Note: Additional full-time paid experience organizing, evaluating, and/or implementing one or more customer satisfaction or service programs designed to enhance customer service may substitute for the required education on a year-for-year basis. Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Some positions in this class require the incumbents to: Stand, walk, bend, and stoop for long periods of time. Move with agility in and around areas congested with traffic and people. Lift and carry up to 25 pounds. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class require the incumbents to: Work irregular hours including evenings, weekends, and holidays. Work outdoors in all types of weather conditions. Work at various locations within Sacramento County. Probationary Period: The probationary period for this classification is Six (6) months. Application and Testing Information Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email Inter-Office Mail Code: 09-4667 Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses