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Pay Range: $70/hr - $77/hr Shift Timings: 12:00PM - 12:30AM Duties: Heart Hospital - Mount Sinai Hospital Summary: The Clinical Nurse is a Registered Professional Nurse who provides safe, competent quality care based on nursing theory and research to a designated group of patients and significant others. Essential Duties and Responsibilities: PATIENT CARE 1. Delivers patient care by incorporating the tenets of the professional practice model of Relationship Centered Care and through the application of the nursing process based upon theory, research, evidence-based practice, and approved organizational nursing standards., 2. Assesses and evaluates patient care needs and applies critical thinking skills in patient care management., 3. Integrates relevant assessment and intervention skills in the delivery of nursing care., 4. Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of the plan of care., 5. Prioritizes all aspects of patient care including teaching, rounding, coaching, and planning after hospital care and delegating to others as appropriate., 6. Educates patients and caregivers while anticipating needs and readiness to learn, about their plan of care, transition of care, promotion of health, and prevention of disease. 7. Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient Care Team., 8. Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC) through facilitation of the following actions including, but not limited to, Admission Welcome, Bedside shift Report, HELP (High Risk Medications, Equipment, Lines/Drains/Airway, Pain and Plan of Care) AM/PM Care, 5 Minute Sit Down, Purposeful Hourly Rounding, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration., 9. Considers the patient's values, preferences, cultural diversity, expressed needs and knowledge in all aspects of care., 10. Establishes and maintains a therapeutic relationship with the patient and family., 11. Uses evidence-based practices to increase understanding of patients' perceptions of care., 12. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager or Patient Relations as needed., 13. Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions., 14. Supports staff use of evidence-based practices to increase understanding of patients' perceptions of care., 16. Practices safe and efficient patient-centered care, identifying and escalating barriers and opportunities for improvement., 17. Demonstrates clinical skills and knowledge crucial to quality and safety in the patient population served., 18. Implements process improvement strategies based on institutional, evidence-based ensure and procedures., 19. Engages in formal and informal peer and institutional review processes., 20. Collaborates with interdisciplinary teams to create and implement quality improvement projects, evidence-based practice activities and nursing research studies., 21. Contributes to quality and safety practices and required compliance measures., 22. Implements principles of high reliability to identify and avoid high risk behaviors to provide a safe environment for patients., 23. Escalates potential safety hazards or gaps from best practice following institutional chain of command protocol., 25. Performs charge nurse duties as assigned., 26. Coordinates with the Clinical Coordinator/Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager to ensure supplies are appropriately utilized and inventory is sufficient for patient care., 27. Escalates material or staffing resource deficits to charge nurse, Clinical Nurse Manager/Assistant Nurse Manager or Nursing Shift Manager., 28. Demonstrates patient focused and cost effective approaches to patient care in terms of equipment, staff, supplies and all other resources., 29. Documents in an accurate and thorough manner in compliance with hospital, regulatory and legal requirements and standards of care., 31. Contributes to the environment of care to support clinical colleagues, patients and their families and members of the healthcare team., 32. Advances clinical competence in nursing practice to progress from novice to expert., 33. Projects a professional image to colleagues and communicates with styles and methods that demonstrate caring, respect, compassion and empathy., 34. Incorporates ethical principles into decision making for patient and family., 35. Encourages and demonstrates a spirit of scholarship, inquiry, life-long learning and innovation for self and others., 36. Acquires knowledge and skills relative to the role, patient population, clinical specialty and local and/or global health community needs., 37. Participates in shared decision making through specialty practice councils, nursing department committees and unit initiatives. Skills: NYS RN License BLS ACLS PALS 2 years of cardiology, tele, procedural experience Minimum 2 years RN experience 1 year travel experience for Travel positions, not required for Per Diem positions EPIC experience highly preferred Schedule 3x12 Education: Bachelor of Science with a major in nursing preferred. Associate degree in nursing is considered only with relevant experience and/or active matriculation in a BSN Program

Pay Ranges : $60---$67 Shift Timings : 7am-730pm Job Description: The Clinical Nurse is a Registered Professional Nurse who provides safe, competent quality care based on nursing theory and research to a designated group of patients and significant others. Essential Duties and Responsibilities: PATIENT CARE 1. Delivers patient care by incorporating the tenets of the professional practice model of Relationship Centered Care and through the application of the nursing process based upon theory, research, evidence-based practice, and approved organizational nursing standards. 2. Assesses and evaluates patient care needs and applies critical thinking skills in patient care management. 3. Integrates relevant assessment and intervention skills in the delivery of nursing care. 4. Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of the plan of care. 5. Prioritizes all aspects of patient care including teaching, rounding, coaching, and planning after hospital care and delegating to others as appropriate. 6. Educates patients and caregivers while anticipating needs and readiness to learn, about their plan of care, transition of care, promotion of health, and prevention of disease. 7. Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient Care Team. 8. Manages assignments within the Care Delivery Model of Modified Primary Nursing and demonstrates allocation of material resources effectively. PATIENT EXPERIENCE 1. Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC) through facilitation of the following actions including, but not limited to, Admission Welcome, Bedside shift Report, HELP (High Risk Medications, Equipment, Lines/Drains/Airway, Pain and Plan of Care) AM/PM Care, 5 Minute Sit Down, Purposeful Hourly Rounding, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration. 2. Considers the patient's values, preferences, cultural diversity, expressed needs and knowledge in all aspects of care. 3. Establishes and maintains a therapeutic relationship with the patient and family. 4. Uses evidence-based practices to increase understanding of patients' perceptions of care. 5. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager or Patient Relations as needed. 6. Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions. 7. Supports staff use of evidence-based practices to increase understanding of patients' perceptions of care. 8. Conducts Purposeful Hourly Rounding (PHR) on assigned patients addressing the 4 Ps. QUALITY AND SAFETY 1. Practices safe and efficient patient-centered care, identifying and escalating barriers and opportunities for improvement. 2. Demonstrates clinical skills and knowledge crucial to quality and safety in the patient population served. 3. Implements process improvement strategies based on institutional, evidence-based ensure and procedures. 4. Engages in formal and informal peer and institutional review processes. 5. Collaborates with interdisciplinary teams to create and implement quality improvement projects, evidence-based practice activities and nursing research studies. 6. Contributes to quality and safety practices and required compliance measures. 7. Implements principles of high reliability to identify and avoid high risk behaviors to provide a safe environment for patients. 8. Escalates potential safety hazards or gaps from best practice following institutional chain of command protocol. 9. Utilizes institutional information technology by documenting nursing practice to support quality and performance improvement initiatives. Skills: Cancer Center - *** Hospital Duties Continued... OPERATIONS 1. Performs charge nurse duties as assigned. 2. Coordinates with the Clinical Coordinator/Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager to ensure supplies are appropriately utilized and inventory is sufficient for patient care. 3. Escalates material or staffing resource deficits to charge nurse, Clinical Nurse Manager/Assistant Nurse Manager or Nursing Shift Manager. 4. Demonstrates patient focused and cost effective approaches to patient care in terms of equipment, staff, supplies and all other resources. 5. Documents in an accurate and thorough manner in compliance with hospital, regulatory and legal requirements and standards of care. 6. Facilitates patient throughput on shift basis. PROFESSIONAL DEVELOPMENT 1. Contributes to the environment of care to support clinical colleagues, patients and their families and members of the healthcare team. 2. Advances clinical competence in nursing practice to progress from novice to expert. 3. Projects a professional image to colleagues and communicates with styles and methods that demonstrate caring, respect, compassion and empathy. 4. Incorporates ethical principles into decision making for patient and family. 5. Encourages and demonstrates a spirit of scholarship, inquiry, life-long learning and innovation for self and others. 6. Acquires knowledge and skills relative to the role, patient population, clinical specialty and local and/or global health community needs. 7. Participates in shared decision making through specialty practice councils, nursing department committees and unit initiatives. Skills: NYS RN License BLS 2 years of medicine and chemo experience Minimum 2 years RN experience 1 year travel experience for Travel positions, not required for Per Diem positions EPIC experience highly preferred Avg Unit Census = 35.1 36 Beds per Unit 3x12 Schedule

Shift - 7:00AM - 7:30PM Floating may be required to MSM and MSW Pay rate ranges from Minimum $70 to Maximum $77 Labor & Delivery Unit: The Clinical Nurse is a Registered Professional Nurse who provides safe, competent quality care based on nursing theory and research to a designated group of patients and significant others. Essential Duties and Responsibilities: PATIENT CARE 1. Delivers patient care by incorporating the tenets of the professional practice model of Relationship Centered Care and through the application of the nursing process based upon theory, research, evidence-based practice, and approved organizational nursing standards., 2. Assesses and evaluates patient care needs and applies critical thinking skills in patient care management., 3. Integrates relevant assessment and intervention skills in the delivery of nursing care., 4. Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of the plan of care., 5. Prioritizes all aspects of patient care including teaching, rounding, coaching, and planning after hospital care and delegating to others as appropriate., 6. Educates patients and caregivers while anticipating needs and readiness to learn, about their plan of care, transition of care, promotion of health, and prevention of disease. 7. Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient Care Team., 7. Manages assignments within the Care Delivery Model of Modified Primary Nursing and demonstrates allocation of material resources effectively. PATIENT EXPERIENCE 1. Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC) through facilitation of the following actions including, but not limited to, Admission Welcome, Bedside shift Report, HELP (High Risk Medications, Equipment, Lines/Drains/Airway, Pain and Plan of Care) AM/PM Care, 5 Minute Sit Down, Purposeful Hourly Rounding, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration., 2. Considers the patient's values, preferences, cultural diversity, expressed needs and knowledge in all aspects of care., 3. Establishes and maintains a therapeutic relationship with the patient and family., 4. Uses evidence-based practices to increase understanding of patients' perceptions of care., 5. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager or Patient Relations as needed., 6. Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions., 7. Supports staff use of evidence-based practices to increase understanding of patients' perceptions of care., 8. Conducts Purposeful Hourly Rounding (PHR) on assigned patients addressing the 4 Ps. QUALITY AND SAFETY 1. Practices safe and efficient patient-centered care, identifying and escalating barriers and opportunities for improvement., 2. Demonstrates clinical skills and knowledge crucial to quality and safety in the patient population served., 3. Implements process improvement strategies based on institutional, evidence-based ensure and procedures., 4. Engages in formal and informal peer and institutional review processes., 5. Collaborates with interdisciplinary teams to create and implement quality improvement projects, evidence-based practice activities and nursing research studies., 6. Contributes to quality and safety practices and required compliance measures., 7. Implements principles of high reliability to identify and avoid high risk behaviors to provide a safe environment for patients., 8. Escalates potential safety hazards or gaps from best practice following institutional chain of command protocol., 9. Utilizes institutional information technology by documenting nursing practice to support quality and performance improvement initiatives. Skills: Labor & Delivery Unit - OPERATIONS 1. Performs charge nurse duties as assigned., 2. Coordinates with the Clinical Coordinator/Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager to ensure supplies are appropriately utilized and inventory is sufficient for patient care., 3. Escalates material or staffing resource deficits to charge nurse, Clinical Nurse Manager/Assistant Nurse Manager or Nursing Shift Manager., 4. Demonstrates patient focused and cost effective approaches to patient care in terms of equipment, staff, supplies and all other resources., 5. Documents in an accurate and thorough manner in compliance with hospital, regulatory and legal requirements and standards of care., 6. Facilitates patient throughput on shift basis. PROFESSIONAL DEVELOPMENT 1. Contributes to the environment of care to support clinical colleagues, patients and their families and members of the healthcare team., 2. Advances clinical competence in nursing practice to progress from novice to expert., 3. Projects a professional image to colleagues and communicates with styles and methods that demonstrate caring, respect, compassion and empathy., 4. Incorporates ethical principles into decision making for patient and family., 5. Encourages and demonstrates a spirit of scholarship, inquiry, life-long learning and innovation for self and others., 6. Acquires knowledge and skills relative to the role, patient population, clinical specialty and local and/or global health community needs., 7. Participates in shared decision making through specialty practice councils, nursing department committees and unit initiatives. Skills: NYS RN License BLS 2 years of medicine experience Minimum 2 years RN experience 1 year travel experience for Travel positions, not required for Per Diem positions EPIC experience highly preferred Avg Unit Census = 33.4 35 Beds per Unit Schedule 3x12

Pay Offers: $55 to $62/hr Job Summary: NIGHTS: 7pm-730am Surgical & Medical Specialties - Mount Sinai Hospital Summary: The Clinical Nurse is a Registered Professional Nurse who provides safe, competent quality care based on nursing theory and research to a designated group of patients and significant others. Essential Duties and Responsibilities: PATIENT CARE 1. Delivers patient care by incorporating the tenets of the professional practice model of Relationship Centered Care and through the application of the nursing process based upon theory, research, evidence-based practice, and approved organizational nursing standards., 2. Assesses and evaluates patient care needs and applies critical thinking skills in patient care management., 3. Integrates relevant assessment and intervention skills in the delivery of nursing care., 4. Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of the plan of care., 5. Prioritizes all aspects of patient care including teaching, rounding, coaching, and planning after hospital care and delegating to others as appropriate., 6. Educates patients and caregivers while anticipating needs and readiness to learn, about their plan of care, transition of care, promotion of health, and prevention of disease. 7. Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient Care Team., 7. Manages assignments within the Care Delivery Model of Modified Primary Nursing and demonstrates allocation of material resources effectively. PATIENT EXPERIENCE 1. Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC) through facilitation of the following actions including, but not limited to, Admission Welcome, Bedside shift Report, HELP (High Risk Medications, Equipment, Lines/Drains/Airway, Pain and Plan of Care) AM/PM Care, 5 Minute Sit Down, Purposeful Hourly Rounding, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration., 2. Considers the patient's values, preferences, cultural diversity, expressed needs and knowledge in all aspects of care., 3. Establishes and maintains a therapeutic relationship with the patient and family., 4. Uses evidence-based practices to increase understanding of patients' perceptions of care., 5. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager or Patient Relations as needed., 6. Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions., 7. Supports staff use of evidence-based practices to increase understanding of patients' perceptions of care., 8. Conducts Purposeful Hourly Rounding (PHR) on assigned patients addressing the 4 Ps. QUALITY AND SAFETY 1. Practices safe and efficient patient-centered care, identifying and escalating barriers and opportunities for improvement., 2. Demonstrates clinical skills and knowledge crucial to quality and safety in the patient population served., 3. Implements process improvement strategies based on institutional, evidence-based ensure and procedures., 4. Engages in formal and informal peer and institutional review processes., 5. Collaborates with interdisciplinary teams to create and implement quality improvement projects, evidence-based practice activities and nursing research studies., 6. Contributes to quality and safety practices and required compliance measures., 7. Implements principles of high reliability to identify and avoid high risk behaviors to provide a safe environment for patients., 8. Escalates potential safety hazards or gaps from best practice following institutional chain of command protocol., 9. Utilizes institutional information technology by documenting nursing practice to support quality and performance improvement initiatives. Skills: Surgical & Medical Specialties - *** Hospital Duties Continued... OPERATIONS 1. Performs charge nurse duties as assigned., 2. Coordinates with the Clinical Coordinator/Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager to ensure supplies are appropriately utilized and inventory is sufficient for patient care., 3. Escalates material or staffing resource deficits to charge nurse, Clinical Nurse Manager/Assistant Nurse Manager or Nursing Shift Manager., 4. Demonstrates patient focused and cost effective approaches to patient care in terms of equipment, staff, supplies and all other resources., 5. Documents in an accurate and thorough manner in compliance with hospital, regulatory and legal requirements and standards of care., 6. Facilitates patient throughput on shift basis. PROFESSIONAL DEVELOPMENT 1. Contributes to the environment of care to support clinical colleagues, patients and their families and members of the healthcare team., 2. Advances clinical competence in nursing practice to progress from novice to expert., 3. Projects a professional image to colleagues and communicates with styles and methods that demonstrate caring, respect, compassion and empathy., 4. Incorporates ethical principles into decision making for patient and family., 5. Encourages and demonstrates a spirit of scholarship, inquiry, life-long learning and innovation for self and others., 6. Acquires knowledge and skills relative to the role, patient population, clinical specialty and local and/or global health community needs., 7. Participates in shared decision making through specialty practice councils, nursing department committees and unit initiatives. Skills: NYS RN License BLS 2 years of medicine experience Minimum 2 years RN experience 1 year travel experience for Travel positions, not required for Per Diem positions EPIC experience highly preferred Avg Unit Census = 33.4 35 Beds per Unit Schedule 3x12

Pay range: $70 - $77/hr Shift: NIGHT SHIFT 7PM - 7:30AM, EOW IS REQUIRED Duties: The Clinical Nurse is a Registered Professional Nurse who provides safe, competent quality care based on nursing theory and research to a designated group of patients and significant others. Essential Duties and Responsibilities: PATIENT CARE 1. Delivers patient care by incorporating the tenets of the professional practice model of Relationship Centered Care and through the application of the nursing process based upon theory, research, evidence-based practice, and approved organizational nursing standards. 2. Assesses and evaluates patient care needs and applies critical thinking skills in patient care management. 3. Integrates relevant assessment and intervention skills in the delivery of nursing care. 4. Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of the plan of care. 5. Prioritizes all aspects of patient care including teaching, rounding, coaching, and planning after hospital care and delegating to others as appropriate. 6. Educates patients and caregivers while anticipating needs and readiness to learn, about their plan of care, transition of care, promotion of health, and prevention of disease. 7. Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient Care Team. 8. Manages assignments within the Care Delivery Model of Modified Primary Nursing and demonstrates allocation of material resources effectively. PATIENT EXPERIENCE 1. Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC) through facilitation of the following actions including, but not limited to, Admission Welcome, Bedside shift Report, HELP (High Risk Medications, Equipment, Lines/Drains/Airway, Pain and Plan of Care) AM/PM Care, 5 Minute Sit Down, Purposeful Hourly Rounding, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration. 2. Considers the patient's values, preferences, cultural diversity, expressed needs and knowledge in all aspects of care. 3. Establishes and maintains a therapeutic relationship with the patient and family. 4. Uses evidence-based practices to increase understanding of patients' perceptions of care. 5. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager or Patient Relations as needed. 6. Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions. 7. Supports staff use of evidence-based practices to increase understanding of patients' perceptions of care. 8. Conducts Purposeful Hourly Rounding (PHR) on assigned patients addressing the 4 Ps. QUALITY AND SAFETY 1. Practices safe and efficient patient-centered care, identifying and escalating barriers and opportunities for improvement. 2. Demonstrates clinical skills and knowledge crucial to quality and safety in the patient population served. 3. Implements process improvement strategies based on institutional, evidence-based ensure and procedures. 4. Engages in formal and informal peer and institutional review processes. 5. Collaborates with interdisciplinary teams to create and implement quality improvement projects, evidence-based practice activities and nursing research studies. 6. Contributes to quality and safety practices and required compliance measures. 7. Implements principles of high reliability to identify and avoid high risk behaviors to provide a safe environment for patients. 8. Escalates potential safety hazards or gaps from best practice following institutional chain of command protocol. 9. Utilizes institutional information technology by documenting nursing practice to support quality and performance improvement initiatives. Skills: 1. Performs charge nurse duties as assigned. 2. Coordinates with the Clinical Coordinator/Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager to ensure supplies are appropriately utilized and inventory is sufficient for patient care. 3. Escalates material or staffing resource deficits to charge nurse, Clinical Nurse Manager/Assistant Nurse Manager or Nursing Shift Manager. 4. Demonstrates patient focused and cost effective approaches to patient care in terms of equipment, staff, supplies and all other resources. 5. Documents in an accurate and thorough manner in compliance with hospital, regulatory and legal requirements and standards of care. 6. Facilitates patient throughput on shift basis. PROFESSIONAL DEVELOPMENT 1. Contributes to the environment of care to support clinical colleagues, patients and their families and members of the healthcare team. 2. Advances clinical competence in nursing practice to progress from novice to expert. 3. Projects a professional image to colleagues and communicates with styles and methods that demonstrate caring, respect, compassion and empathy. 4. Incorporates ethical principles into decision making for patient and family. 5. Encourages and demonstrates a spirit of scholarship, inquiry, life-long learning and innovation for self and others. 6. Acquires knowledge and skills relative to the role, patient population, clinical specialty and local and/or global health community needs. 7. Participates in shared decision making through specialty practice councils, nursing department committees and unit initiatives. Skills: NYS RN License BLS, NRP, 2 years NICU experience required Min 2 years RN experience 1 year travel exp for Travel positions, not required for Per Diem positions EPIC experience highly preferred Avg Unit Census = 18 21 Beds in Unit Staffing Guidelines = varies 3x12 Schedule Education: Bachelor of Science with a major in nursing preferred. Associate degree in nursing is considered only with relevant experience and/or active matriculation in a BSN Program Required: Neonatal Resuscitation Program (NRP) Required Education: Bachelor of Science in Nursing (BSN) Required Certifications & Licensure: -Registered Nurse (RN) - New York State upon hire. In good standing, • BLS (AHA), • NRP

Pay offers: $60 to $65/hr Job Summary: Shift: 7PM 7:30AM ICU - Mount Sinai Hospital Summary: The Clinical Nurse is a Registered Professional Nurse who provides safe, competent quality care based on nursing theory and research to a designated group of patients and significant others. Essential Duties and Responsibilities: PATIENT CARE 1. Delivers patient care by incorporating the tenets of the professional practice model of Relationship Centered Care and through the application of the nursing process based upon theory, research, evidence-based practice, and approved organizational nursing standards. 2. Assesses and evaluates patient care needs and applies critical thinking skills in patient care management. 3. Integrates relevant assessment and intervention skills in the delivery of nursing care. 4. Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of the plan of care. 5. Prioritizes all aspects of patient care including teaching, rounding, coaching, and planning after hospital care and delegating to others as appropriate. 6. Educates patients and caregivers while anticipating needs and readiness to learn, about their plan of care, transition of care, promotion of health, and prevention of disease. 7. Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient Care Team. 8. Manages assignments within the Care Delivery Model of Modified Primary Nursing and demonstrates allocation of material resources effectively. PATIENT EXPERIENCE 1. Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC) through facilitation of the following actions including, but not limited to, Admission Welcome, Bedside shift Report, HELP (High Risk Medications, Equipment, Lines/Drains/Airway, Pain and Plan of Care) AM/PM Care, 5 Minute Sit Down, Purposeful Hourly Rounding, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration. 2. Considers the patient's values, preferences, cultural diversity, expressed needs and knowledge in all aspects of care. 3. Establishes and maintains a therapeutic relationship with the patient and family. 4. Uses evidence-based practices to increase understanding of patients' perceptions of care. 5. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager or Patient Relations as needed. 6. Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions. 7. Supports staff use of evidence-based practices to increase understanding of patients' perceptions of care. 8. Conducts Purposeful Hourly Rounding (PHR) on assigned patients addressing the 4 Ps. QUALITY AND SAFETY 1. Practices safe and efficient patient-centered care, identifying and escalating barriers and opportunities for improvement. 2. Demonstrates clinical skills and knowledge crucial to quality and safety in the patient population served. 3. Implements process improvement strategies based on institutional, evidence-based ensure and procedures. 4. Engages in formal and informal peer and institutional review processes. 5. Collaborates with interdisciplinary teams to create and implement quality improvement projects, evidence-based practice activities and nursing research studies. 6. Contributes to quality and safety practices and required compliance measures. 7. Implements principles of high reliability to identify and avoid high risk behaviors to provide a safe environment for patients. 8. Escalates potential safety hazards or gaps from best practice following institutional chain of command protocol. 9. Utilizes institutional information technology by documenting nursing practice to support quality and performance improvement initiatives. Skills: ICU - *** Hospital Duties Continued... OPERATIONS 1. Performs charge nurse duties as assigned. 2. Coordinates with the Clinical Coordinator/Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager to ensure supplies are appropriately utilized and inventory is sufficient for patient care. 3. Escalates material or staffing resource deficits to charge nurse, Clinical Nurse Manager/Assistant Nurse Manager or Nursing Shift Manager. 4. Demonstrates patient focused and cost effective approaches to patient care in terms of equipment, staff, supplies and all other resources. 5. Documents in an accurate and thorough manner in compliance with hospital, regulatory and legal requirements and standards of care. 6. Facilitates patient throughput on shift basis. PROFESSIONAL DEVELOPMENT 1. Contributes to the environment of care to support clinical colleagues, patients and their families and members of the healthcare team. 2. Advances clinical competence in nursing practice to progress from novice to expert. 3. Projects a professional image to colleagues and communicates with styles and methods that demonstrate caring, respect, compassion and empathy. 4. Incorporates ethical principles into decision making for patient and family. 5. Encourages and demonstrates a spirit of scholarship, inquiry, life-long learning and innovation for self and others. 6. Acquires knowledge and skills relative to the role, patient population, clinical specialty and local and/or global health community needs. 7. Participates in shared decision making through specialty practice councils, nursing department committees and unit initiatives. Skills: NYS RN License BLS, ACLS 2 years of critical care/tele experience Minimum 2 years RN experience 1 year travel experience for Travel positions, not required for Per Diem positions EPIC experience highly preferred Avg Unit Census = 8 8 Beds per Unit Staffing Guidelines = 1:2 Schedule 3x12, every other weekend, variable shifts

Pay range: $60 - $64/Hr Night Shift - 7:00PM - 7:30AM Job Description: The Clinical Nurse is a Registered Professional Nurse who provides safe, competent quality care based on nursing theory and research to a designated group of patients and significant others. Essential Duties and Responsibilities: PATIENT CARE 1. Delivers patient care by incorporating the tenets of the professional practice model of Relationship Centered Care and through the application of the nursing process based upon theory, research, evidence-based practice, and approved organizational nursing standards., 2. Assesses and evaluates patient care needs and applies critical thinking skills in patient care management., 3. Integrates relevant assessment and intervention skills in the delivery of nursing care., 4. Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of the plan of care., 5. Prioritizes all aspects of patient care including teaching, rounding, coaching, and planning after hospital care and delegating to others as appropriate., 6. Educates patients and caregivers while anticipating needs and readiness to learn, about their plan of care, transition of care, promotion of health, and prevention of disease. 7. Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient Care Team., 7. Manages assignments within the Care Delivery Model of Modified Primary Nursing and demonstrates allocation of material resources effectively. PATIENT EXPERIENCE 1. Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC) through facilitation of the following actions including, but not limited to, Admission Welcome, Bedside shift Report, HELP (High Risk Medications, Equipment, Lines/Drains/Airway, Pain and Plan of Care) AM/PM Care, 5 Minute Sit Down, Purposeful Hourly Rounding, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration., 2. Considers the patient's values, preferences, cultural diversity, expressed needs and knowledge in all aspects of care., 3. Establishes and maintains a therapeutic relationship with the patient and family., 4. Uses evidence-based practices to increase understanding of patients' perceptions of care., 5. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager or Patient Relations as needed., 6. Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions., 7. Supports staff use of evidence-based practices to increase understanding of patients' perceptions of care., 8. Conducts Purposeful Hourly Rounding (PHR) on assigned patients addressing the 4 Ps. QUALITY AND SAFETY 1. Practices safe and efficient patient-centered care, identifying and escalating barriers and opportunities for improvement., 2. Demonstrates clinical skills and knowledge crucial to quality and safety in the patient population served., 3. Implements process improvement strategies based on institutional, evidence-based ensure and procedures., 4. Engages in formal and informal peer and institutional review processes., 5. Collaborates with interdisciplinary teams to create and implement quality improvement projects, evidence-based practice activities and nursing research studies., 6. Contributes to quality and safety practices and required compliance measures., 7. Implements principles of high reliability to identify and avoid high risk behaviors to provide a safe environment for patients., 8. Escalates potential safety hazards or gaps from best practice following institutional chain of command protocol., 9. Utilizes institutional information technology by documenting nursing practice to support quality and performance improvement initiatives. Skills: Surgical & Medical Specialties - *** Hospital Duties Continued... OPERATIONS 1. Performs charge nurse duties as assigned., 2. Coordinates with the Clinical Coordinator/Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager to ensure supplies are appropriately utilized and inventory is sufficient for patient care., 3. Escalates material or staffing resource deficits to charge nurse, Clinical Nurse Manager/Assistant Nurse Manager or Nursing Shift Manager., 4. Demonstrates patient focused and cost effective approaches to patient care in terms of equipment, staff, supplies and all other resources., 5. Documents in an accurate and thorough manner in compliance with hospital, regulatory and legal requirements and standards of care., 6. Facilitates patient throughput on shift basis. PROFESSIONAL DEVELOPMENT 1. Contributes to the environment of care to support clinical colleagues, patients and their families and members of the healthcare team., 2. Advances clinical competence in nursing practice to progress from novice to expert., 3. Projects a professional image to colleagues and communicates with styles and methods that demonstrate caring, respect, compassion and empathy., 4. Incorporates ethical principles into decision making for patient and family., 5. Encourages and demonstrates a spirit of scholarship, inquiry, life-long learning and innovation for self and others., 6. Acquires knowledge and skills relative to the role, patient population, clinical specialty and local and/or global health community needs., 7. Participates in shared decision making through specialty practice councils, nursing department committees and unit initiatives. Skills: NYS RN License BLS, ACLS 2 years of ICU experience Minimum 2 years RN experience 1 year travel experience for Travel positions, not required for Per Diem positions EPIC experience highly preferred Avg Unit Census = 13.6 14 Beds per Unit 3x12 Schedule

Pay range : 59-69$/hr Shift Hours: 8:00 AM - 6:30 PM Cancer Center - Mount Sinai Hospital Summary: The Clinical Nurse is a Registered Professional Nurse who provides safe, competent quality care based on nursing theory and research to a designated group of patients and significant others. Essential Duties and Responsibilities: PATIENT CARE 1. Delivers patient care by incorporating the tenets of the professional practice model of Relationship Centered Care and through the application of the nursing process based upon theory, research, evidence-based practice, and approved organizational nursing standards. 2. Assesses and evaluates patient care needs and applies critical thinking skills in patient care management. 3. Integrates relevant assessment and intervention skills in the delivery of nursing care. 4. Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of the plan of care. 5. Prioritizes all aspects of patient care including teaching, rounding, coaching, and planning after hospital care and delegating to others as appropriate. 6. Educates patients and caregivers while anticipating needs and readiness to learn, about their plan of care, transition of care, promotion of health, and prevention of disease. 7. Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient Care Team. 8. Manages assignments within the Care Delivery Model of Modified Primary Nursing and demonstrates allocation of material resources effectively. PATIENT EXPERIENCE 1. Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC) through facilitation of the following actions including, but not limited to, Admission Welcome, Bedside shift Report, HELP (High Risk Medications, Equipment, Lines/Drains/Airway, Pain and Plan of Care) AM/PM Care, 5 Minute Sit Down, Purposeful Hourly Rounding, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration. 2. Considers the patient's values, preferences, cultural diversity, expressed needs and knowledge in all aspects of care. 3. Establishes and maintains a therapeutic relationship with the patient and family. 4. Uses evidence-based practices to increase understanding of patients' perceptions of care. 5. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager or Patient Relations as needed. 6. Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions. 7. Supports staff use of evidence-based practices to increase understanding of patients' perceptions of care. 8. Conducts Purposeful Hourly Rounding (PHR) on assigned patients addressing the 4 Ps. QUALITY AND SAFETY 1. Practices safe and efficient patient-centered care, identifying and escalating barriers and opportunities for improvement. 2. Demonstrates clinical skills and knowledge crucial to quality and safety in the patient population served. 3. Implements process improvement strategies based on institutional, evidence-based ensure and procedures. 4. Engages in formal and informal peer and institutional review processes. 5. Collaborates with interdisciplinary teams to create and implement quality improvement projects, evidence-based practice activities and nursing research studies. 6. Contributes to quality and safety practices and required compliance measures. 7. Implements principles of high reliability to identify and avoid high risk behaviors to provide a safe environment for patients. 8. Escalates potential safety hazards or gaps from best practice following institutional chain of command protocol. 9. Utilizes institutional information technology by documenting nursing practice to support quality and performance improvement initiatives. Skills: Cancer Center - *** Hospital Duties Continued... OPERATIONS 1. Performs charge nurse duties as assigned. 2. Coordinates with the Clinical Coordinator/Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager to ensure supplies are appropriately utilized and inventory is sufficient for patient care. 3. Escalates material or staffing resource deficits to charge nurse, Clinical Nurse Manager/Assistant Nurse Manager or Nursing Shift Manager. 4. Demonstrates patient focused and cost effective approaches to patient care in terms of equipment, staff, supplies and all other resources. 5. Documents in an accurate and thorough manner in compliance with hospital, regulatory and legal requirements and standards of care. 6. Facilitates patient throughput on shift basis. PROFESSIONAL DEVELOPMENT 1. Contributes to the environment of care to support clinical colleagues, patients and their families and members of the healthcare team. 2. Advances clinical competence in nursing practice to progress from novice to expert. 3. Projects a professional image to colleagues and communicates with styles and methods that demonstrate caring, respect, compassion and empathy. 4. Incorporates ethical principles into decision making for patient and family. 5. Encourages and demonstrates a spirit of scholarship, inquiry, life-long learning and innovation for self and others. 6. Acquires knowledge and skills relative to the role, patient population, clinical specialty and local and/or global health community needs. 7. Participates in shared decision making through specialty practice councils, nursing department committees and unit initiatives. Skills: NYS RN License BLS 2 years of medicine and chemo experience Minimum 2 years RN experience 1 year travel experience for Travel positions, not required for Per Diem positions EPIC experience highly preferred Avg Unit Census = 35.1 36 Beds per Unit 3x12 Schedule

Pay Range: 64/hr-$74/hr Shift: 7pm-7:30am Duties: The Pediatric ClinicalNurse is a Registered Professional Nurse who provides safe, competent quality care based on nursing theory and research to a designated group of patients and significant others.PATIENT CARE 1. Delivers patient care by incorporating the tenets of the professional practice model of Relationship Centered Care and through the application of the nursing process based upon theory, research, evidence-based practice, and approved organizational nursing standards. 2. Assesses and evaluates patient care needs and applies critical thinking skills in patient care management. 3. Integrates relevant assessment and intervention skills in the delivery of nursing care. 4. Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of the plan of care. 5. Prioritizes all aspects of patient care including teaching, rounding, coaching, and planning after hospital care and delegating to others as appropriate. 6. Educates patients and caregivers while anticipating needs and readiness to learn, about their plan of care, transition of care, promotion of health, and prevention of disease. 7. Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient Care Team. 8. Manages assignments within the Care Delivery Model of Modified Primary Nursing and demonstrates allocation of material resources effectively. PATIENT EXPERIENCE 1. Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC) through facilitation of the following actions including, but not limited to, Admission Welcome, Bedside shift Report, HELP, AM/PM Care, 5 Minute Sit Down, Purposeful Hourly Rounding, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration. 2. Considers the patient s values, preferences, cultural diversity, expressed needs and knowledge in all aspects of care. 3. Establishes and maintains a therapeutic relationship with the patient and family. 4. Uses evidence-based practices to increase understanding of patients perceptions of care. 5. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager or Patient Relations as needed. 6. Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions. 7. Supports staff use of evidence-based practices to increase understanding of patients perceptions of care. 8. Conducts Purposeful Hourly Rounding (PHR) on assigned patients addressing the 4 Ps. QUALITY AND SAFETY 1. Practices safe and efficient patient-centered care, identifying and escalating barriers and opportunities for improvement. 2. Demonstrates clinical skills and knowledge crucial to quality and safety in the patient population served. 3. Implements process improvement strategies based on institutional, evidence-based ensure and procedures. 4. Engages in formal and informal peer and institutional review processes. 5. Collaborates with interdisciplinary teams to create and implement quality improvement projects, evidence-based practice activities and nursing research studies. 6. Contributes to quality and safety practices and required compliance measures. 7. Implements principles of high reliability to identify and avoid high risk behaviors to provide a safe environment for patients. 8. Escalates potential safety hazards or gaps from best practice following institutional chain of command protocol. 9. Utilizes institutional information technology by documenting nursing practice to support quality and performance improvement initiatives. Skills: Relevant clinical competence in area of nursing practice assigned; new graduates must possess current knowledge of the nursing process and its application. Licensed as a registered nurse with current registration in New York State. General Skills and Competencies 1. Must have relevant clinical competence in area of nursing practice assigned; new graduates must possess current knowledge of the nursing process and its application 2. Evidence of ability to maintain interpersonal relationships, communicate appropriately to others, and work effectively and efficiently to solve problems 3. Demonstrates the ability to work in a team displaying effective communication and critical thinking 4. Ability to read, write, understand and speak English in a clear and concise manner 5. Visual, physical, auditory and cognitive ability to assess patient status 6. Physical and mental health necessary to care for acutely ill patients with a broad variety of diagnoses and behaviors on a daily basis 7. Ability to walk, stand, lift, stoop, push and respond quickly in a variety of situations and for an extended period of time 8. Manual dexterity to perform a variety of clinical procedures relevant to practice area (i.e. venipuncture, urinary catheterization, cardiopulmonary resuscitation) 9. Ability to use basic data entry, retrieval systems and the electronic medical record documentation system in a proficient manner.Must have pediatric experience. BLS ; ACLS Requied. Education: BSN Required: Pediatric Advanced Life Support (PALS)

Job Description Glassbox is seeking a proven Customer Success leader to build and lead a new team of Strategic CSMs supporting our largest and most complex North American customers. These accounts are primarily top-tier financial institutions with ARR typically ranging from $500K to more than $2M per customer. In this role, you will redesign the Customer Success operating model, establish processes and playbooks, and enable your team to deliver measurable value, strong renewal readiness, and referenceable customer outcomes. You will manage a team of hands-on, insights-driven CSMs to ensure customers realize the full value of Glassbox across their digital journeys. You will build executive alignment and enable your team members to surface insights that strengthen adoption and long-term partnership. This is a strategic, high-visibility role for a leader who understands enterprise digital experience analytics, has experience working with large financial institutions, and excels at building scalable CS programs from the ground up. Key Responsibilities • Lead, coach, and develop a team of CSMs covering Glassbox's large enterprise customers, ensuring renewal readiness and willingness to expand., • Build the Customer Success operating model, including processes, playbooks, metrics, and team standards., • Manage 1-2 customers hands-on to experience challenges firsthand and demonstrate leadership by example., • Create templates for adoption planning, covering goals, success metrics, and action plans., • Provide guidelines for identifying business units that would see value from Glassbox and potential champions., • Build tools for data-driven analysis of product usage across the enterprise business units., • Curate a repository of recommendations for expanding usage across additional journeys and teams., • Define cadences for regular check-ins, QBRs, and executive business reviews., • Establish a consistent approach to value realization, providing clear evidence of business impact., • Fine-tune the risk identification methodology, providing early warning and accurate predictions., • Work closely with other teams to scope and deliver technical and consulting services to the customers., • Partner with the account management team to support the renewal process and identify opportunities for expansion., • Escalate customer issues quickly and coordinate resolution with key managers across the organization., • Represent Customer Success in cross-functional planning and management meetings., • Support the implementation and use of a Customer Success platform for account health & workflow management., • Develop referenceable customers by showcasing success stories and ensuring high-quality experiences., • Partner with leadership to refine segmentation, coverage models, and resource allocation for strategic accounts., • Provide input into product roadmap priorities based on customer feedback and industry needs. Qualifications • 8+ yrs experience in Customer Success for enterprise SaaS solutions., • 3+ years of proven success managing Customer Success teams supporting enterprise customers., • Experience working with banking customers and other highly regulated industries., • Deep familiarity with digital experience analytics, UX optimization, and data-driven SaaS products., • Experience building Customer Success processes, playbooks, operating models, and team standards., • Strong ability to interpret data and translate into business recommendations., • Demonstrated skill engaging C-suite and VP-level executives at large, complex organizations., • Experience partnering closely with Account Management, Services, Support, and Product organizations., • Hands-on expertise with CS and CRM tools - experience onboarding a CS platform is a plus., • Strong communication, executive presence, and storytelling skills., • AI fluency and comfort using AI-enabled tools and workflows are referred., • Bachelor's degree or equivalent - advanced degree is a plus.

Job Description Influential is a key leader in the Influencer Marketing space (and the LARGEST influencer marketing company in the world, by revenue). Trusted by over 60% of the Fortune 500, we connect our clients with a network of over 3 Million social media influencers. We are looking for team members who are thrilled by the idea of playing an active role in shaping how companies engage with customers through TikTok, Instagram, Facebook, & more. Our team is built of people from across the country who have already moved the needle in social media, influencer marketing, and various sectors of technology. Ready to join us?! What we offer: • Competitive compensation, • Flexible time off with inclusive holiday benefits, • Comprehensive medical, dental & vision insurance for employees, • 401(k) matching The Ideal Candidate will: • Develop creative concepts that differentiate the brand and resonate with the target audience., • Generate innovative and strategic ideas for beauty campaigns that align with client objectives., • Determine the optimal media mix and social platform allocation for maximum impact., • Provide clear guidance to creative and creator teams, including Strategy and Creator Management, to ensure that the creative execution aligns with the campaign's strategic vision., • Craft persuasive and compelling brand stories that connect with consumers on an emotional level., • Develop key messaging and positioning that effectively communicates the brand's value proposition., • Utilize consumer insights and market data to inform creative decisions and refine campaign strategies., • Create and deliver persuasive presentations to beauty brands that outline the strategic rationale behind campaign concepts and ideas., • Collaborate closely with internal teams including Client Solutions, Creator Management, and Strategy and Analytics to ensure creative is seamlessly translated into campaign execution., • Stay current on industry trends, emerging technologies, and best practices in advertising and creative strategy. Being a Specialist, Creative requires: • At least 3-5 years experience in creative strategy, marketing/advertising, or creator marketing., • A keen eye for design and experience creating visually compelling slide decks., • Strategic thinking skills with an understanding of how to create engaging, high-performing content across all major social media platforms., • You stay up-to-date on the latest trends and innovations in the social realm., • Comfortable navigating the nuances of developing creative ideation and strategy for beauty brands., • You're an insanely strong communicator with presentation skills that command attention., • You must have strong writing skills…because you're going to write…a lot., • You have an eye for design/aesthetics., • You have a bias for action and don't wait to improve our team's output., • You're comfortable creating organization and processes where none may already exist., • Bachelor's Degree or equivalent experience., • Startup experience is strongly preferred. $60,000 - $80,000 About Influential Influential, powered by Captiv8, is the world's largest influencer marketing company by revenue and the only influencer company that is both an API and preferred partner of all major social media platforms. Founded in 2013, Influential leverages the industry's richest data, powered by advanced AI and human intelligence, to precisely match audiences with creators and deliver measurable ROI and business outcomes for brands. Our obsession with brand safety and commitment to inclusion underpin everything we do, earning the trust of more than 50% of Fortune 50 brands. We are proud to have been named Ad Age's 2024 A-List Social Media/Influencer Agency of the Year and to be part of Publicis Groupe, a global leader in communications operating in more than 100 countries. () Influential is an equal opportunity employer. Privacy Notice for California Job Applicants

Job DescriptionWant to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. About CentsCents is a New York–based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Our all-in-one, business-in-a-box platform helps operators start, manage, and expand their businesses through a market-leading suite of SaaS and hardware products. By building a modern system to power the garment care industry, our goal is to outsource laundry day to the local business. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We’re adding great talent to help achieve this mission, and that’s where you come in! About The RoleAs the Software Support Team Lead, you’ll be the driving force behind the day-to-day success of our Support organization at Cents. You’ll lead a team of dedicated Software Support Specialists focused on helping laundromat operators and garment care businesses thrive through our platform. This role combines people leadership, technical problem-solving, and process improvement—you’ll coach and develop the team, oversee escalations, and partner closely with Engineering, Product, and Operations to ensure our customers get quick, effective, and empathetic support. This position is ideal for someone who thrives in a fast-moving environment, loves mentoring others, and isn’t afraid to dive into the details to find the root of a problem. You’ll play a central role in shaping the customer experience, driving operational excellence, and helping Cents continue to set the standard for industry-leading support.Key Responsibilities • Lead, coach, and develop a team of Software Support Specialists to deliver fast, empathetic, and technically accurate customer support., • Manage daily team operations, including queue monitoring, prioritization, and resource allocation to ensure SLAs and quality metrics are consistently met., • Act as the primary point of escalation for complex technical issues, collaborating with Product and Engineering teams to identify root causes and long-term solutions., • Partner with cross-functional teams (Engineering, Product, Operations, Billing) to communicate recurring issues, streamline workflows, and improve platform stability., • Analyze team performance and customer feedback to identify patterns, improve processes, and influence roadmap priorities., • Develop and maintain documentation, internal training materials, and troubleshooting guides to enable faster onboarding and continuous learning., • Drive accountability for customer satisfaction metrics (CSAT, time-to-resolution, and first-response time) and ensure the support team consistently exceeds expectations., • Contribute to the culture of excellence and curiosity by encouraging experimentation, collaboration, and a solutions-first mindset.Qualifications, • Creative, persistent, and possessing a dynamic personality., • Comfortable and adaptable to a fast-paced, scaling startup environment., • Quick to adapt and a strong advocate for collaborative teamwork., • Tech-savvy with proficiency in internal tools and efficient customer communication management., • Proven ability to manage and prioritize multiple tasks and projects simultaneously., • Hands-on experience with CRM (Customer Relationship Management) and/or ticketing systems, customer support processes, performance metrics, and escalation management is a significant advantage.

Job DescriptionOverview We are seeking a highly motivated and detail-oriented Structured Cabling Project Manager to oversee and execute structured cabling projects in high-performance data center environments, with a focus on GPU and AI infrastructure. This role requires frequent travel to project sites across the country and close collaboration with engineering, construction, and IT teams. Responsibilities: • Manage end-to-end structured cabling projects for data centers, including planning, execution, and close-out., • Coordinate with internal teams, subcontractors, and vendors to ensure timely and quality delivery., • Interpret and implement cabling layouts for GPU and AI workloads, ensuring compliance with industry standards and client specifications., • Conduct site surveys, develop scope of work (SOW), and prepare project documentation., • Monitor project budgets, timelines, and resource allocation., • Ensure adherence to safety protocols and quality assurance standards on-site., • Provide regular updates to stakeholders and resolve project-related issues proactively., • Travel frequently (up to 75%) to data center locations across the U.S.Qualifications:, • 3–5 years of experience in structured cabling project management, preferably in data center environments., • Strong understanding of cabling standards (TIA/EIA, BICSI) and best practices., • Experience with GPU/AI-specific cabling layouts and high-density environments is highly desirable., • Proficiency in reading and interpreting technical drawings and network diagrams., • Excellent organizational, communication, and leadership skills., • Ability to manage multiple projects simultaneously in a fast-paced environment., • PMP or RCDD certification is a plus., • Valid driver's license and ability to travel extensively., • OSHA 10/30 certification Job Type: Full-time Pay: $65,000.00 - $80,000.00 per year Benefits: • Health insurance, • Paid time off For more details, visit .