Assistant Vice President of Commercial Lines
1 day ago
Garden City
Job Description Assistant Vice President (Team Leader) Job Summary The Assistant Vice President (Team Leader) is responsible for driving a culture of success through efficient processes, teammate engagement, and strong leadership of a technician team. This role focuses on delivering high-quality customer service, supporting retention objectives, and ensuring alignment with departmental strategies and operational standards. Responsibilities • Establish, direct, and monitor unit goals and objectives in alignment with departmental strategy and established policies and procedures., • Evaluate short-term recruitment needs and support strategies focused on attracting and retaining top talent., • Develop and maintain onboarding and training programs to ensure successful integration of new teammates and clear understanding of processes and procedures., • Identify workflow inefficiencies and implement ongoing training plans utilizing internal and external resources., • Supervise, coach, and develop team members to support professional growth and enhance service quality., • Review and prepare periodic performance analyses to measure progress toward unit objectives., • Ensure compliance with internal systems, procedures, and applicable insurance regulations., • Promote collaboration between service teams to improve efficiencies and deliver a consistent, high-quality customer experience., • Maximize effective use of agency management software and related technology through ongoing training and support., • Foster a positive, collaborative, and accountable team environment., • Encourage achievement of internal performance standards and continuous improvement initiatives., • Participate in professional development, continuing education, and industry training to remain current on products, legislation, coverages, and technology., • Perform additional duties as assigned.Qualifications / Requirements, • Holds an active P&C (Property and Casualty) insurance license., • High School Diploma or equivalent required., • Demonstrated knowledge of insurance coverages, contracts, and applicable state regulations., • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Publisher., • Ability to use standard office equipment effectively., • Minimum of 7 years of experience in the insurance industry or a related field.Preferred Qualifications, • College degree in a business-related field., • Insurance designations such as CIC or CPCU. Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. #LI-JL1