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Position Description Job Title:Sr. Event Technology Project Manager Group/Team: Event Technology & Registration Reports to: Associate Director or Director (Event Technology & Registration) Location:Remote within United States Status:Full-time, Salaried, Exempt Travel Requirements: 20%, domestic/international (passport required) WHO WE ARE _ is a future-forward full-service global event agency with over 400 team members in the United States, London, Sydney, Singapore, and New Zealand. Our portfolio of clients includes world-shaping brands such as Amazon, Google, Microsoft, Salesforce, ServiceNow, and many others. As we look ahead to 2026 and beyond, our profound opportunity is to shape the future of events in an increasingly AI-infused world. In an era where digital interactions often dominate, the authenticity of real-world connections will become paramount. Events will emerge as the #1 priority for CMOs, driving brand success and fostering deep, meaningful relationships with audiences. Our Event Technology & Registration team plays a critical role in this vision, partnering with world-shaping brands like Microsoft, Google, and Salesforce, as well as an ever-expanding roster of category creators and fast-growing global brands. With these clients, we don’t just respond to change; we shape it by pulling the future forward and leading them into a new era of event marketing. As a Sr. Event Technology Project Manager, you will be at the forefront of this mission, driving innovative and impactful strategies that align with this events-driven vision for the future. WHAT WE ARE LOOKING FOR The Sr. Event Technology Project Manager will serve as both a lead and consultant on medium-to-large events simultaneously, including marquis events with 10,000+ attendees, portfolios and event series, and other high-touch projects. This role is responsible for project managing event registration and attendee-facing digital platforms. This entails working with clients and other stakeholders to scope, build, launch and maintain digital event experiences and actively managing the attendee registration process. This role will also manage onsite operations for related workstreams, including but not limited to badge pick-up/attendee check-in, attendee help desk, session scanning deployment, and content management functions through session catalogs and mobile apps. This is a client-facing role, working directly alongside Opus Project Managers, Technical Architects, Housing Managers, and Attendee Support team members, as well as external partners. The Sr. Event Technology Project Manager may fill roles as an independent workstream lead or as a lead of the entire Event Technology & Registration team assigned to a project. This role requires the ability to independently manage own work and the ability to manage a team’s deliverables over extended planning cycles. The Sr. Event Technology Project Manager will ensure planning deadlines are proactively met, budgets are maintained, Opus and client processes are implemented, and client needs are anticipated and exceeded. YOU SHOULD HAVE • 8+ years of experience in a relevant role, with strong preference for experience in corporate event, • Preferred experience with event management tools such as Rainfocus, Swoogo, Stova, Cvent, Eventbase, Airtable, • Proven experience in management of small, high-touch events that require a high degree of discretion and diplomacy, sound judgment, exacting attention to detail, and highly professional communication., • Bachelor's degree from four-year institution is preferred, • Supervisor experience preferred ESSENTIAL RESPONSIBILITIES • Act as the primary point of contact for clients, internal stakeholders, and vendors for all event technology and registration workstreams, • Serve as the overall Opus project lead on small to mid-sized events with exclusively event technology and registration services, • Understand all workstreams supported by Opus Event Technology and Registration (e.g., technical architecture/platform configuration, housing management, customer service) and represent these workstreams to clients as Opus team lead, • Oversee all assigned tasks on multiple concurrent projects across event types, • Develop, maintain, and drive workback schedules, • Lead the planning, execution, and closeout of attendee-facing event technology projects primarily for registration websites, but potentially including content/session scheduling, session scanning, exhibitor resource centers, speaker resource centers, mobile apps, and customer service, • Demonstrate proficiency in digital platforms and tools; understands functionality, user experience, and troubleshooting; consults clients on configuration best practices, • Create and maintain internal process documentation, while ensuring all team members are aligned and following established processes and procedures, • Manage documentation and content for platform/tool builds, translating business objectives into detailed technical specifications, documented processes, and project plans, • Lead complex client and team meetings, including platform demos and technical discussions within area of expertise, • Proactively identify potential risks and develop robust mitigation strategies, escalating critical issues to senior management as appropriate, • Delivers projects within time and budgetary requirements, • Oversee complex onsite deployments, including for badge pick-up, session scanning, and other event technology workstreams, • Lead and contribute to internal trainings and resources; recommend process and resource improvements SUPERVISORY RESPONSIBILITIES • Supervises work of project team members from Event Technology & Registration, • Oversees work of temporary staff deployed onsite at events, • Acts as an event supervisor for employees in area of focus, • May manage full-time employee direct reports COMPETENCIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Strong critical thinking, organizational, analytical and problem-solving skills, • Effectively manages time to meet deadlines and support team deliverables, • Confident communicator with strong verbal, written, and presentation skills; high attention to precise, clear, grammatically correct written communication with a high degree of diplomacy, • Excellent documentation skills, • Skilled at prioritizing multiple projects in high-pressure, fast-paced environments, • Adaptable to last-minute changes and frequent interruptions, • Always maintains confidentiality and professionalism, • Collaborative and able to work effectively with colleagues, clients, and vendors, • Self-motivated and resourceful; proactively manages own learning and development, • Provides constructive feedback in a professional manner, • Adaptable to multiple tool suites (e.g., Microsoft, Google, Slack, Zoom, Monday.com, file shares), • Solid math skills, for analyzing event data and supporting budget management and reconciliation, • Interpret and respond to varied instructions and solve non-standard problems WHAT YOU CAN EXPECT IN RETURN • Full time position, • Opportunities for growth and development, • Health & Dental Insurance (choice of plans), • 100% Employer paid short-term disability and life insurance, • Opportunity to elect additional life insurance and LTD insurance at employee expense, • Paid parental leave, • Opportunity to contribute pre-tax dollars to flexible spending accounts, • 401(K) with employer match, • Flexibility in work schedules, • Generous time off HOW WE’LL TAKE CARE OF YOU Our job titles may span more than one career level. The starting salary for this role is between $78,000 to $85,000. Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future. NOT SURE IF YOU SHOULD APPLY? Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus Agency, we are dedicated to building a versatile, inclusive team with a variety of backgrounds and a growth mindset - so if you’re excited about this role, but your past experience doesn’t align perfectly with every single item listed in this job description, we encourage you to apply. You may just be the right candidate for this role, or we may have other roles that better align with your skillset. PHYSICAL REQUIREMENTS Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. OTHER DUTIES AND ACKNOWLEDGEMENT The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-Remote Revised 2026 by Opus Agency

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service! As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment. You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction. Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities. Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst customers and associates. You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified. Command Presence: + Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece + Stand positioned at the front of the store, remaining vigilant and aware of your surroundings + Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security + Create a secure environment and reduce opportunities for theft Knowledge and Communication: + Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction + Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty + Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards + Understand the role you play in keeping your store and assets safe and secure Support and Guidance: + Provide support in training associates on shortage reduction programs and processes + Role-model safety as a top priority and address any unsafe practices promptly Experience and Responsibilities: + 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred + Ability to stand and walk for extended periods of time and to visually monitor store environment + Ability to maintain confidentiality is required + Ability to review, analyze and comprehend business trends + Ability to exhibit a positive demeanor, strong posture, and energetic greeting + Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making + Excellent communication with customers and co-workers + Excellent leadership skills that support fostering productive business relationships Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required. If you... ... are excited to deliver great values to customers every day; ... take a sense of pride and ownership in helping drive positive results for a team; ... are committed to treating colleagues and customers with respect; ... believe in the power of diversity and inclusion; ... want to participate in initiatives that positively impact the world around you; Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Base Pay: $16 per hour - $16 per hour Location 00044 - Rochester Posting Number P1-1070828-24 Address 654 Hylan Drive Zip Code 14623 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $16 - $16 per hour

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present. 30% Brand: Provides supervision and supports the direction & planning of associates' daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands. 30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging. 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS). Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments & projects. 10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution. Knowledge, Skills/Abilities and Requirements • High School Diploma or equivalent, • Must 18 years of age or older, • Minimum 3+ years retail sales/customer service experience preferred, • At least 1+ year(s) prior management experience preferred, • Ability to lead or support a team of associates to meet business objectives, • Can effectively communicate with team and management, • Must have scheduling availability to meet the needs of the business, • Cosmetology license desirable, but not required Competencies Passionate Learner Desire to grow and learn Flexible & Agile Adapter Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations Talent Builder Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success Effective Communicator Expresses information in a candid, straight forward way, creating an engaging and inviting, open environment Team Builder Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion. Customer Focused Partner Understands and works to meet the needs of external and internal customers Results Driver Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Lead and motivates team and demonstrates GRIT with a determination to succeed. Strategic Thinker Demonstrates vision and broad perspective to drive business performance Big Picture Thinker Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate. Problem Solver & Decision Maker Analyzes information and objectively evaluates alternatives to make sound decisions The amount of discretion or freedom this position has Strict Adherence to Guidelines Interprets and Adapts Guidelines Develops and Implements Guidelines Working Conditions / Physical Requirements The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present. 30% Brand: Provides supervision and supports the direction & planning of associates' daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands. 30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging. 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS). Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments & projects. 10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution. Knowledge, Skills/Abilities and Requirements • High School Diploma or equivalent, • Must 18 years of age or older, • Minimum 3+ years retail sales/customer service experience preferred, • At least 1+ year(s) prior management experience preferred, • Ability to lead or support a team of associates to meet business objectives, • Can effectively communicate with team and management, • Must have scheduling availability to meet the needs of the business, • Cosmetology license desirable, but not required Competencies • Passionate Learner, • Desire to grow and learn, • Flexible & Agile Adapter, • Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations, • Talent Builder, • Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success, • Effective Communicator, • Expresses information in a candid, straight forward way, creating an engaging and inviting, open environment, • Team Builder, • Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion., • Customer Focused Partner, • Understands and works to meet the needs of external and internal customers, • Results Driver, • Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Lead and motivates team and demonstrates GRIT with a determination to succeed., • Strategic Thinker, • Demonstrates vision and broad perspective to drive business performance, • Big Picture Thinker, • Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate., • Problem Solver & Decision Maker, • Analyzes information and objectively evaluates alternatives to make sound decisions Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor Task Level High Departmental/Division Level High Project Level High Consultative Level High The amount of discretion or freedom this position has Strict Adherence to Guidelines Interprets and Adapts Guidelines Develops and Implements Guidelines Working Conditions / Physical Requirements The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Seasonal Stocking Associate! Are you looking for a hands-on role in a fast-paced environment? Do you have great organizational skills and work well as part of a team? Would you thrive in a process-driven environment? If you answered yes, then this may be the role for you! Stocking Associates are critical to making sure our stores remain stocked with the merchandise our customers want! Daily tasks include receiving, ticketing, sorting, and moving merchandise into and throughout the store quickly, efficiently, and accurately. You'll play a major role in successfully managing the flow of merchandise from the stockroom through our stores, which is a critical element in driving positive results for the company. Responsibilities: • Receive freight and convey shipments from the shipping/receiving platform to backroom, • Process, ticket, store, move, and display merchandise, • Stock, organize and present new merchandise on the sales floor, • Perform other tasks as assigned by manager from time-to-time Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required. If you... ... are excited to deliver great values to customers every day; ... take a sense of pride and ownership in helping drive positive results for a team; ... are committed to treating colleagues and customers with respect; ... believe in the power of diversity and inclusion; ... want to participate in initiatives that positively impact the world around you; Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Base Pay: $16 per hour - Location 01641 - Irondequoit Address 2255 East Ridge Road Zip Code 14622 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $16 - $16 per hour

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service! As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment. You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction. Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities. Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst customers and associates. You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified. Command Presence: • Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece, • Stand positioned at the front of the store, remaining vigilant and aware of your surroundings, • Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security, • Create a secure environment and reduce opportunities for theft Knowledge and Communication: • Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction, • Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty, • Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards, • Understand the role you play in keeping your store and assets safe and secure Support and Guidance: • Provide support in training associates on shortage reduction programs and processes, • Role-model safety as a top priority and address any unsafe practices promptly Experience and Responsibilities: • 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred, • Ability to stand and walk for extended periods of time and to visually monitor store environment, • Ability to maintain confidentiality is required, • Ability to review, analyze and comprehend business trends, • Ability to exhibit a positive demeanor, strong posture, and energetic greeting, • Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making, • Excellent communication with customers and co-workers, • Excellent leadership skills that support fostering productive business relationships Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required. If you... are excited to deliver great values to customers every day; take a sense of pride and ownership in helping drive positive results for a team; are committed to treating colleagues and customers with respect; believe in the power of diversity and inclusion; want to participate in initiatives that positively impact the world around you; Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Base Pay: $16 per hour - $16 per hour

Hourly: $17.00 - $17.00 Location: Rochester, New York (Westgate Shopping Center) Job Title: Sales Associate Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Sales Associate is responsible for providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures, and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores. ESSENTIAL DUTIES AND RESPONSIBILITIES • Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods., • Promote and sell services and merchandise provided by the organization., • Consistently set goals to grow and improve selling skills and track overall sales., • Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction., • Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance., • Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual., • Consistently achieve and/or exceed sales targets and goals., • Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff., • Attend all staff meetings and tech clinics for the store., • Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk. SUPERVISORY RESPONSIBILITIES • There are no supervisory responsibilities for this role. QUALIFICATIONS • 0-2 years of customer service experience., • Excellent interpersonal and communication skills, • Ability to work in a fast-paced environment., • Is a self-starter, has initiative to take on important tasks without being asked., • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision., • Is a team-player, passionate about outstanding customer service and selling merchandise.

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Major / Key Job Duties: • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests., • Assists and responds to guest requests with diligent follow-through., • Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness., • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures., • Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property., • Setup, maintain, and takedown of breakfast display in timely manner., • Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards., • Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards., • Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities., • Periodic tours of the property to ensure the property is meeting brand standards., • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical, • Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. Other Duties: • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas., • Engage in cross training in housekeeping and laundry areas to provide assistance as needed., • Other tasks as assigned by the management team. Benefits: • Weekly Pay!, • Competitive Wages, • Great working environment, • Employee Recognition Programs, • Vision Insurance, • 401(k) Savings Plan, • Employee Assistance Program (EAP), • Employee Perks Program offering discounts to major companies Compensation: Pay ranges for the following states only: California: $16.50 - $23.00 Colorado: $16.00 - $19.00 Illinois: $16.00 - $19.00 Minnesota: $16.00 - $19.00 New Jersey: $16.00 - $23.22 Washington: $16.66 - $21.10 Whitestone, NY: $19.17 - $20.52

Cosmo Prof Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present. Primary Duties • 30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands., • 30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging., • 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS)., • Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments projects., • 10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution. Knowledge, Skills/Abilities and Requirements • High School Diploma or equivalent, • Must 18 years of age or older, • Minimum 3+ years retail sales/customer service experience preferred, • At least 1+ year(s) prior management experience preferred, • Ability to lead or support a team of associates to meet business objectives, • Can effectively communicate with team and management, • Must have scheduling availability to meet the needs of the business, • Cosmetology license desirable, but not required Competencies • Passionate Learner, • Desire to grow and learn, • Flexible Agile Adapter, • Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations, • Talent Builder, • Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success, • Effective Communicator, • Expresses information in a candid, straight forward way, creating an engaging and inviting, open environment, • Team Builder, • Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion., • Customer Focused Partner, • Understands and works to meet the needs of external and internal customers, • Results Driver, • Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Lead and motivates team and demonstrates GRIT with a determination to succeed., • Strategic Thinker, • Demonstrates vision and broad perspective to drive business performance, • Big Picture Thinker, • Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate., • Problem Solver Decision Maker, • Analyzes information and objectively evaluates alternatives to make sound decisions Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor • Task Level High, • Departmental/Division Level High, • Project Level High, • Consultative Level High The amount of discretion or freedom this position has • Strict Adherence to Guidelines, • Interprets and Adapts Guidelines, • Develops and Implements Guidelines Working Conditions / Physical Requirements • The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time., • The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated. Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us! • Job Identification 18721, • Job Category 1RO - Retail Operations, • Job Schedule Full time, • Locations Rochester, NY, United States, • *Salary Range (If required by law) Between $17.05 to $19.60/hr, depending on experience

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Seasonal Retail Sales Associate ! Are you an outgoing, upbeat, people-person with great organizational skills? Would you thrive in a high-energy environment where associates work together to drive results? Is it important to you to make a difference in the community where you live and work? Retail Sales Associates are important ambassadors of the Burlington brand, at the front lines in our mission to provide world class service to our customers. You'll be responsible for greeting and assisting customers, maintaining a neat, organized, and clean sales floor, and supporting the management team with day-to-day store operations. Retail Sales Associates may be assigned to work in any or all of the following departments: Ladies, Men, Youth, Sportswear, Shoes, Home, or Baby Depot. Responsibilities: + Assisting customers in locating merchandise when needed + Assisting in floor moves, merchandising, display maintenance, and housekeeping + Assisting in ringing up sales at registers and/or bagging merchandise + Performing other tasks as assigned by manager from time-to-time Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required. If you... ... are excited to deliver great values to customers every day; ... take a sense of pride and ownership in helping drive positive results for a team; ... are committed to treating colleagues and customers with respect; ... believe in the power of diversity and inclusion; ... want to participate in initiatives that positively impact the world around you; Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes dental and vision coverage, and including life insurance. Part-time associates may also be eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Base Pay: $16 per hour - $16 per hour Location 01641 - Irondequoit Posting Number P1-1960830-6 Address 2255 East Ridge Road Zip Code 14622 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $16 - $16 per hour

Job Description Summary The Guest Service Manager is responsible for overseeing the front desk and guest services operations to ensure exceptional guest experiences from arrival to departure. This role includes supervising front office staff, handling guest concerns, managing room inventory, and coordinating with other departments to meet guest needs efficiently. The Guest Service Manager sets service standards, leads by example, and ensures all team members deliver friendly, responsive, and professional service in line with brand expectations and hotel policies. Essential Duties and Responsibilities • Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures., • Ensure proper cash and key control procedures are followed., • Answer inquiries pertaining to hotel policies and services., • Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation., • Perform Front Desk duties as needed., • Exceed Guest expectations by providing exemplary service, • Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge., • Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings., • Ensure all brand standards and initiatives are implemented and followed., • Perform a variety of administrative tasks including monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry., • Maintain up to date records and files., • Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service., • Ensure the cleanliness of the Front office, lobby and surrounding areas., • Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies. Supervisory Responsibilities • Directly supervises associates in the Front Office Department., • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws., • Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Education and/or Experience • One to three years related experience and/or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience., • The associate must be able to occasionally lift and/or move up to 50 pounds., • While performing the duties of this Job, the associate is occasionally exposed to outside weather conditions, dust and chemicals., • The noise level in the work environment is usually moderate., • The associate works in an environment open to the general public. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group!

Job Description Summary The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and maintaining high standards of service, cleanliness, and hospitality. This role involves managing daily operations, coordinating departments, supervising staff, optimizing financial performance, and ensuring compliance with company policies and industry regulations. The General Manager also plays a key role in budgeting, marketing, and strategic planning to drive profitability and maintain the hotel's reputation. Essential Duties and Responsibilities • Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures., • Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported., • Monitor customer service by speaking with guests, reviewing guest satisfaction surveys and observing associates., • Actively promote the hotel and company., • Assist with the development of sales strategies and action plans., • Develop and maintain positive business relationships with all guests, vendors and other external partners., • Conduct regular physical property inspections to ensure all standards of excellence are being met., • Answer inquiries pertaining to hotel policies and services., • Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations., • Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals., • Facilitate and maintain on-going communication and collaboration with all associates., • Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions., • Maintain up to date records and files., • Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service., • Ensure the cleanliness of all areas of the hotel., • Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies. Qualifications • Three to five years related experience and/or training; Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience., • Physical Demands, • The associate must be able to lift and/or move up to 25 pounds. Work Environment While performing the duties of this Job, the associate is occasionally exposed to odors; chemicals; dust; and outside weather conditions. The noise level in the work environment is usually moderate. The associate works in an environment that is open to the general public. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group!

Job DescriptionPlease Apply Directly at https://jobs.rossstores.com/ About the job:About the job our values start with our people, join a team that values you! We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success our winning team pursues excellence while learning and evolving career growth. We develop industry leading talent because Ross grows when our people grow teamwork. We work together to solve the hard problems and find the right solution our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 7 distribution centers nationwide. With 2022 revenues of $18.7 billion, we are a fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. Come see what’s in store: https://jobs.rossstores.com/creative/about GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environments: • Understands that safety is the number one priority and practices safe behaviors in everything they do., • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership., • Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) device daily function check, Cash Office security, armored carrier pick-ups and register area., • Removes clutter and ensures safe, clear egress to emergency exits., • Responsible for Customer safety including accident prevention, accident reporting and emergency procedures., • Tests all fire alarm systems as scheduled., • Responds to after-hours alarms when requested. Customer Service: • Treats all Customers, Associates, and other leaders with respect., • Demonstrates courtesy, friendliness, and professionalism at all times., • Recognizes Associates using Company recognition programs., • Personal and Store Brand., • Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code., • Ensures all Associates adhere to the Company Dress Code at all times., • Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising: • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice., • Responsible for receiving merchandise truck when needed., • Processes all merchandise with a sense of urgency., • Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.)., • Responsible for cleanliness and organization of all Stockrooms., • Helps deliver and place merchandise on sales floor when all merchandise is processed., • Responsible for ensuring any back-stock is secured and processed to Company policy., • Responsible for merchandising of department including the back stock., • Responsible for the reduction of loss due to damage., • Ensures compliance to the monthly presentation guidelines in assigned area., • Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention: • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness., • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers., • Safeguards confidential information, cash and credit card information and merchandise., • Ensures Public View Monitor (PVM) system is maintained properly., • Conducts "Code 50" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations: • Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working., • Ensures Associates are executing to Company standards at the Front End., • Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time trains and coach Associates on cash registers, shortage control policies and other Frontend procedures., • To meet friendly and productivity standards., • Controls Retail Associates' break schedule for backups, lunches and breaks., • Ensures all equipment is working properly., • Maintains proper supplies and recovery for the Frontend area., • Ensures go backs are expedited, properly scanned, security tagged and ticketed., • Teaches all Associates the "Scan and Bag" best practice., • Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks. Fitting Rooms: • Responsible for the maintenance and cleanliness of the Fitting Rooms., • Ensures all Fitting Room garment tags are audited and accounted for to Company policy, • Ensures go-back compliance throughout the day., • All merchandise returned to the sales floor must be ticketed, scanned, nubbed, and security tagged as needed. Administrative Duties as Assigned by Store Manager: • Ensures Cash pulls and bank deposits are conducted to Company policy., • Responsible for Front End control when needed., • Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules., • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed., • Other duties as assigned by Store Manager. COMPETENCIES: Manages work processes business acumen plans, Aligns & Prioritize Builds Talent collaborates leading by example communicates effectively ensures Accountability & Execution. QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: • Excellent verbal communication skills., • Fluency in English., • Prior Customer Service and supervisory experience preferred., • Familiarity with point-of-sale equipment and applications., • Ability to perform basic mathematical calculations commonly used in retail environments., • Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: • Ability to use all Store equipment, including PDTs, registers and PC as required., • Ability to spend up to 100% of working time standing, walking, and moving around the Store., • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop., • Ability to occasionally push, pull and lift more than 25 lbs., • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Job Description AFP Management Corporation is looking for an Assistant General Manager for our Doubletree by Hilton Hotel located in Rochester, NY. This is an exciting opportunity to show your skills and shine with this great team! About Us: The Doubletree by Hilton Rochester features an open glass enclosed tropical atrium setting in addition to having a full-service restaurant on site, with 249 guestrooms, along with over 12,000 sq. ft of meeting space. We are excited to announce a renovation and new look in 2025! We are conveniently located off I-390 and north of the New York State Thruway, in addition to downtown Rochester and the Rochester International Airport. AFP Management is a Franchise Company who focuses on the providing a culture within the Hilton Brands for Excellence. Specifically, we look for demonstration of these Values: • Hospitality - We're passionate about delivering exceptional guest experiences., • Integrity - We do the right thing, all the time., • Leadership - We're leaders in our industry and in our communities., • Teamwork - We're team players in everything we do., • Ownership - We're the owners of our actions and decisions., • Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: • Quality, • Productivity, • Dependability, • Customer Focus, • Adaptability What you will be doing: The Assistant General Manager is responsible for the daily leadership and operational oversight of the hotel. You will support the General Manager in overseeing hotel operations and management, including profitability, guest services, quality and maintenance of the property, revenue generation, cost control, guest satisfaction, and employee satisfaction. The Assistant General Manager is expected to meet and exceed all departmental financial responsibilities. Provide the highest level possible of guest relations and customer service. • Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., • Ensure the hotel is not placed in a position of liability by acts of negligence or poor management decisions., • Monitor and develop team member performance, provide professional development to the management teams, and support each departments in building winning teams., • Ensure that all department heads maintain budgeted productivity levels, as well as maintain standard checkbook accounting procedures., • Ensure all Hotel Policies & Procedures are adhered to and all hotel associates are accountable for compliance with these Policies & Procedures., • Maintain exceptional guest relations by creating a quality environment through staffing, programming, service operations, and maintenance., • Recruit, select, and develop a qualified team of Department Leaders to understand the relationships between value, Guest Satisfaction, and Associate retention in conjunction with owner returns., • Ensure that training in service standards is regularly provided in each department., • Complete required corporate training modules and become certified to train those as needed., • Assist in creating a positive team-oriented environment, which focuses on the guest through employee development and motivation., • Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable., • Develop and implement controls for expense management, • Inspect rooms regularly (weekly at a minimum) with the Housekeeping Manager and Property Engineer, • Assist the GM with monthly forecasting of the hotel’s financial position by estimating revenues and line-by-line expenses. Analyze previous projected data to generate an accurate re-forecast., • Assist in leading, directing, and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests' inquiries and resolving concerns, and meeting participation and facilitation, • Plan, organized, facilitated, attended, and participated in various hotel and departmental meetings. Ensure compliance with brand standard operating procedures and policies. Basic Qualifications: • A minimum of 3 years Assistant General Manager or 5 years Hotel Manager/Executive Committee experience, • Experience supporting a property with $10M or greater in revenue, • Proven ability to enhance guest services Preferred Qualifications: • Experience in hotel renovations strongly preferred, • Hilton Full-Service Experience as GM preferred, • Hilton OnQ, M3 and Birchstreet Experience preferred, • Thoughtful people leadership skills with proven success in building a strong service culture, • Hilton brand experience Benefits: • Medical, Dental, Vision, • Voluntary Life Insurance, Voluntary Long-Term Disability, • 401k Plan, • Paid Time Off, • 7 Paid Holidays, • Go Hilton travel program: 100 nights of discounted travel, • Complementary Lunch or Dinner every work day In accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays between $80,000 and $90,000 annually, dependent on experience. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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