80011
Job Description • Sells and delivers a minimum number of vehicles per month., • Writes complete sales orders and processes paperwork in accordance with dealership policies., • Utilizes dealership sales control and follow-up systems., • Attends product and sales training courses as requested by sales manager., • Keeps up to date on new products and services within the industry., • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction., • Maintains a prospect development system., • Conducts business in an ethical and professional manner., • Satisfies the transportation needs of vehicle purchasers., • Approaches, greets, and helps or direction to any customer who enters the dealership showroom or sales lot., • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses., • Explains fully product performance, application and benefits to prospects., • Describes all optional equipment available for customer purchase., • Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive., • Exhibits high level of commitment to customer satisfaction., • Knows and understands the federal, state, and local laws which govern retail automobile sales., • Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals., • Keeps abreast of new products, features, accessories, etc., and their benefits to customers., • Knows and understands equity and values and can explain depreciation to the customer., • Ensures that the sales manager has an opportunity to meet each customer., • Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.)., • Prepares sold vehicles for customer delivery prior to customer arrival., • Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork., • Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department., • Schedules first service appointment., • Follows up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met., • Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively., • Attends sales meetings., • Maintains professional appearance., • Other tasks as assigned.