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Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Patient/Care Scheduling Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist - Client Enablement will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. The Client Enablement team has the dual mission ensuring clients get the most out of their care at Charlie Health while identifying and correcting barriers to this care before they occur. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Place outbound calls, emails and texts to admitted clients to ensure they fully enrolled in their treatment plan, • Reach out to clients to ensure they understand their insurance benefits and have successfully completed their program financial enrollments, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: Appointments scheduled, financial agreements completed, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, customer satisfaction scores etc.Requirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Minimum 2 years experience working in a customer/patient success or support role, • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • 1-2 years of experience customer financial discussions (Health insurance experience and knowledge of medical billing practices a strong plus), • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job DescriptionApartment Services Specialist – On-Site | New York, NY Reporting to: Apartment Services Manager Location: Hybrid (3 days in-office & 2 days remote) Schedule: Wednesday-Friday 9:30 AM-6:00 PM EST (Office), Saturday-Sunday 11 AM-7:30PM EST (Remote) Job Type: Full-Time, Non-Exempt Join a Hospitality Company That’s Changing the Way People Stay Furnished Quarters is a privately owned, LGBTQ+ diverse company and one of the largest independently owned providers of short-term furnished housing. For over 25 years, we’ve been redefining the guest experience with curated apartment stays in vibrant cities across the globe. Now we’re looking for a sharp, solutions-driven Apartment Services Specialist to join our operations team in New York and help us deliver on our promise of exceptional service. What You’ll Do As the Apartment Services Specialist, you’ll be critical in ensuring our apartments are guest-ready and operationally sound. On a typical day, you’ll work in our systems (Salesforce and Oscar) to manage arrivals, departures, and apartment statuses. You’ll coordinate housekeeping schedules, oversee utility and Wi-Fi setups, manage DirecTV access, and ensure vendor tasks are completed on time. You’ll also track parking reservations, respond to service requests, and collaborate with teams across the company to maintain our high service standards. Your responsibilities will include: • Coordinating apartment setups, deconstructs, and daily readiness tasks across Core and Global markets, • Managing housekeeping schedules and confirming clean statuses before arrivals, • Setting up and maintaining utilities, Wi-Fi, and DirecTV accounts for each unit, • Handling guest parking logistics, reservations, and billing accuracy, • Communicating with vendors and building staff to ensure timely access and service delivery, • Monitoring and resolving maintenance issues with follow-through to completion, • Updating systems like Salesforce and Oscar to reflect real-time apartment status, • Responding to internal questions from Guest Services, Operations, Leasing, and Accounting, • You’ll work across departments—from Guest Services to Leasing to Accounting—on high-impact projects, • You’ll be empowered to own key operational workflows and relationships with vendors and building partners, • You’ll join a team that values Challenge, Collaboration, Care, Career, and Community, • 3+ years of experience in operations, hospitality, apartment management, or corporate housing, • Strong multitasking and problem-solving skills—especially when handling multiple requests and systems at once, • A proactive communicator who thrives on organization and accountability, • Familiarity with Salesforce, Oscar, and Microsoft 365 (Excel, Word, Outlook, Teams) is a big plus, • Daily use of Salesforce and Oscar is required to manage apartment readiness, guest services coordination, and internal task tracking, • Competitive salary and paid time off, • Medical, dental, and vision insurance, • 401(k) with company match, • Wellness program and employee assistance resources Equal Opportunity Statement Furnished Quarters is an equal opportunity employer committed to a workplace free from discrimination. We celebrate diversity and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Powered by JazzHR b8ugxcyi8z

Job DescriptionBenefits: • Paid time off, • Bonus based on performance, • Competitive salary, • Health insurance, • Opportunity for advancement We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Establish customer relationships and follow up with customers as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.QUALIFICATIONS:, • Dedicated to customer service, • Able to effectively relate to a customer, answer their questions, and anticipate their needs., • Excellent communication skills to assist customers and coordinate with other agency team members, • Proactive in problem-solving, • Bilingual Spanish preferred, • Prior State Farm experience required This is a remote position.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Answer inbound calls, emails, and texts and resolving patient and family concerns or requests efficiently and effectively, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scoresRequirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Minimum 2 years experience working in a customer/patient success or support role, • Experience working with young adults and adolescents (healthcare setting preferred), • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. The expected base pay for this role will be between $45,000 and $55,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables. To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position. Duties/Responsibilities • Provide exceptional patient service in the name of the client, • Contact patients via telephone to collect payment on medical bills, • Communicates accurate information to patients in a clear, concise and professional manner, • Review patient accounts and documents patients’ interaction and feedback, • Negotiates appropriate and reasonable payments with customers, • Sets up patient payments via check, electronic transfer or credit card, • Responsible for understanding and complying with all policies and procedures, • Meets or exceeds established goals, • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction, • All other duties as assigned by management Required Skills/Knowledge • Customer/Client Focus, • Communication Proficiency, • Confidentiality/Integrity, • Teamwork Orientation, • Basic computer skills necessary Education/Experience • Customer service experience preferred, • Prior medical billing or healthcare revenue cycle experience strongly preferred, • High school diploma or General Education Development (GED) Certificate required, • One to two years of college preferred

Talkiatry is now interviewing remote BC/BE Psychiatrists interested in joining us as we continue to expand across New Jersey. Flexible scheduling and patient criteria in a remote, telehealth environment. Few administrative burdens with full-time, on-site billing and scheduling services.

Provide technical support and customer service to billing attorneys and staff members regarding e-billing implementation processes, submissions, and compliance with clients' billing guidelines. We are looking for a talented person to join our team as a Senior E-Billing Specialist. Experience with th

Job Description Avarga is hiring a Senior Construction Project Manager to lead building envelope and exterior restoration projects across the NYC metro area. This is a hands-on, ownership-driven role for a PM who shows up early, communicates constantly, and takes full responsibility for results. You will be given clear authority, practical systems, and direct access to ownership so you can focus on running the work — not chasing information or cleaning up avoidable mistakes. Compensation • Starting salary: $100,000/year, with a 90-day performance review and the opportunity for a compensation increase based on achievement of defined goals and performance metrics. Benefits • Health Insurance, • Paid Time Off (PTO), • 401(k) retirement plan, • Company vehicle or travel reimbursement (project-dependent), • Long-term growth opportunity within a field-focused construction team What You’ll Own • Full lifecycle ownership from preconstruction through closeout, • Daily coordination of field operations, subcontractors, inspections, and safety, • Lead all client and engineer meetings — you represent Avarga, • Proactive, frequent client communication (updates, photos, risks, next steps), • Cost tracking, billing alignment, subcontractor invoices, and change orders, • Problem-solving in occupied, logistically tight NYC buildings What We’re Looking For • 7+ years managing façade, building envelope, or exterior restoration projects, • Strong understanding of NYC building codes, DOB / FISP, and inspection workflows, • Proven ability to manage multiple projects at once without things slipping, • Reliable morning presence in the office or on-site, • Clear, proactive communicator — there is no such thing as too much communication, • Comfortable directing subcontractors and holding them accountable Tools & Systems (Preferred) • Sage, Bluebeam, CompanyCam, Google Drive, Slack, • Procore experience is a plus, not required ⚠️ This Role Is NOT for You If: • You prefer remote work or flexible start times, • You rely on subcontractors to handle client or engineer meetings, • You communicate only when asked, • You are used to managing only 1–2 projects at a time, • Client satisfaction is not your strong suit — if client satisfaction is not a priority for you, do not applyCompany DescriptionWe are intentionally positioning ourselves as a disruptor in the building envelope and restoration industry, leveraging innovative systems, technology, and a field-first mindset to do things better, faster, and more transparently than the status quo. If you want to be part of a company that's raising the bar and shaping the future of this industry, you should be part of it.We are intentionally positioning ourselves as a disruptor in the building envelope and restoration industry, leveraging innovative systems, technology, and a field-first mindset to do things better, faster, and more transparently than the status quo. If you want to be part of a company that's raising the bar and shaping the future of this industry, you should be part of it.

A health technology firm is seeking an experienced Software Engineer for their Billing Platform team to develop scalable backend systems.

Job Description CRSG is a construction management firm with several niche construction services provided in its portfolio. The employer provides administrative services to these B2B Companies such as Payroll, Billing, Accounts Payable, Analysis, Marketing, and IT. This company is an employer of about 50 administrative employees and 400-500 employees including its collective entities. Spread among several offices in both Midtown Manhattan & Southern Nassau County Long Island, you will be joining an organization of hardworking individuals focused on providing the best support services possible to our operations and, ultimately, our clientele. You can learn more about some of the companies we work with here: Job Summary: The Administrative Assistant will be primarily responsible for attending meetings, taking and transcribing accurate minutes, and distributing them in a timely manner. The role also includes administrative and clerical duties to support various departments. Candidate must be comfortable utilizing online platforms such as Microsoft Share Point, Microsoft Teams, Excel and Outlook. Key Responsibilities: • Attend and take detailed, accurate minutes during internal and external meetings, • Prepare and distribute meeting agendas and minutes promptly after meetings, • Maintain organized records of past meeting notes and documentation, • Assist in scheduling meetings and managing calendars, • Handle general administrative tasks such as answering phones, responding to emails, filing, and data entry, • Support preparation of reports, presentations, and other business documents, • Proven experience in an administrative or office support role, • Excellent listening, note-taking, and writing skills, • Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams), • High attention to detail and accuracy, • Ability to manage multiple tasks and prioritize deadlines, • Professional demeanor and strong communication skills, • Discretion and confidentiality in handling sensitive information Location: Hybrid Schedule. 1 Day/Week Remote. 4 Remaining days to be flexible between Lynbrook, NY Offices and our Midtown Manhattan Offices. Time Requirements: Full-Time (7-3, 8-4, or 9-5pm M-Fri) Estimated Start Date: Urgent Hiring.

What is the most important aspect of your job? Whatever it is, we pride ourselves on ensuring you are working in where your passion lies! Speak to us- we will take the time to understand your ideal Physician Assistant job. And then make sure that's where you end up working! Job Summary We are seeking a dedicated and skilled Physician Assistant to join our healthcare team. The ideal candidate will provide high-quality patient care in various settings, including primary care, urgent care, and hospital environments. This role involves collaborating with physicians and other healthcare professionals to deliver comprehensive medical services, perform diagnostic evaluations, and assist in patient management across a diverse patient population. Duties • Conduct thorough physical examinations and patient assessments to determine health status., • Administer medications, injections, and treatments as prescribed., • Perform procedures such as suturing, airway management, and IV infusion., • Manage acute pain and provide hospice & palliative medicine care., • Utilize EMR systems like Epic, Cerner, and eClinicalWorks for accurate documentation of patient records., • Participate in clinical research and data collection for ongoing studies., • Provide triage services in emergency situations to prioritize patient care., • Collaborate with multidisciplinary teams in critical care settings, including ICU and Level I/II trauma centers., • Educate patients on health management, nutrition, and preventive care strategies., • Proficiency in ICD-9/ICD-10 coding and CPT coding for accurate billing processes., • Experience with telehealth platforms to facilitate remote patient consultations., • Knowledge of medical terminology, anatomy, physiology, and aseptic techniques., • Familiarity with various clinical environments such as outpatient clinics, nursing homes, and emergency rooms., • Ability to perform diagnostic evaluations including cardiac catheterization and phlebotomy., • Experience in geriatrics, pediatrics, family planning, addiction counseling, and infectious disease care., • Competence in managing patients on ventilators or neonatal ventilators., • Strong communication skills for effective patient education and health coaching. Pay: $155,000.00 - $197,600.00 per year Benefits: • 401(k), • Dental insurance, • Health insurance, • Primary Care, • Day shift

Please note: While this position will be full-time remote, due to an occasional need for this individual to travel to our Nashua, NH offices, only applicants within a reasonable driving distance (1-2 hours) of Nashua, NH will be considered. Opening for a full-time Billings Representative within the

We're looking for a detail-oriented Ads Billing Specialist to manage and optimize billing operations across multiple advertising platforms for our e-commerce clients. Role: Ads Billing Specialist Location: Remote | Latin America Schedule: 9AM-5PM Eastern Time Zone Salary: Open to negotiation based o

LCSW (Remote) at Headway summary: Licensed Clinical Social Workers (LCSWs) provide professional mental health services, often operating private practices and helping clients access care through insurance coverage. Headway supports LCSWs by facilitating credentialing, billing, insurance network acce

The E-Billing Analyst will be responsible for all aspects of invoice submissions via various e-billing platforms and resolving e-billing issues for the law firm's e-billed clients. Responsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transiti

A global SaaS technology company is seeking an experienced Assistant Controller to lead financial operations, manage month-end close, and oversee billing processes. This remote-first position offers a salary range of $120,000 - $150,000, along with a comprehensive benefits package including health i

Job Description Contractor Program Manager – Agency Medical Evaluations Network - Remote (#R10231) Location: Remote with nationwide oversight; periodic travel to Agency (FBI) offices, provider clinics, and program review meetings as required. Employment Type: Full-time, exempt leadership position with responsibility for continuity of operations across all U.S. time zones. Hourly Rate: $115.77/hour About Greenlife Healthcare Staffing: Greenlife Healthcare Staffing is a leading nationwide recruitment agency dedicated to connecting healthcare professionals with top-tier opportunities. We partner with hospitals, clinics, nursing homes, multi-specialty groups, and private practices to match talented individuals with roles that align with their skills and career goals. Position Overview: The Contractor Program Manager (CPM) leads all operational, clinical, and administrative aspects of a nationwide Patient Physician Network (PPN) that delivers occupational medical evaluations and related services for FBI applicants and employees under a firm-fixed-price IDIQ contract. The CPM ensures that all exams are delivered on time, within contract requirements, and in full compliance with FBI security, privacy, and quality standards while coordinating closely with the FBI COR, contracting staff, and internal provider network teams. Why Join Us? • Competitive Compensation: $115.77/hour, • Work Schedule:, • Full-time, exempt leadership position with responsibility for continuity of operations across all U.S. time zones., • Must be available during standard business hours Monday–Friday and able to respond to urgent issues (e.g., critical findings, security incidents, surge requirements) outside normal hours when required by the FBI., • Professional Growth: Executive leadership of a critical federal health program, • Minimum of 5–7 years of experience in occupational health, employee medical programs, or large-scale clinical operations; prior federal or law enforcement occupational health experience preferred., • Demonstrated experience managing multi-site or nationwide provider networks, including credentialing, quality assurance, and performance management., • Familiarity with JCAHO, ACOEM, OSHA, HIPAA, Privacy Act requirements, and medical surveillance programs., • Strong leadership and people-management skills, with the ability to direct cross-functional teams (clinical, operations, IT, compliance, finance) in a complex, regulated environment., • Excellent organizational and project-management abilities, including capacity planning, process optimization, and vendor/subcontractor oversight., • Advanced communication skills for interfacing with senior government officials, clinical leaders, and operational staff; able to translate technical requirements into clear procedures., • Data-driven mindset with experience using reporting tools (e.g., Excel, SharePoint, BI platforms) for tracking provider rosters, volumes, performance metrics, and quality trends., • Program leadership and contract delivery, • Lead all aspects of the FBI Medical Evaluations and Services program, ensuring full compliance with the Statement of Work, RFP, and task orders., • Serve as the primary liaison to the FBI COR, Contracting Officer, and other government stakeholders for all technical, operational, and performance matters., • Develop, implement, and maintain program policies, standard operating procedures, and quality assurance processes that meet JCAHO, AMA, ACOEM, OSHA, and FBI requirements., • Network development and management, • Build and oversee a nationwide PPN of clinics and mobile providers capable of delivering all required exam types within contractually defined distance and timeliness standards., • Ensure timely establishment of new provider locations (within 90 days of FBI request) and manage any associated disincentives or corrective actions., • Monitor provider performance, address complaints, and implement corrective action or discontinuation of underperforming clinics in coordination with the FBI COR., • Operational oversight and performance management, • Ensure all service work orders are completed on time, with complete documentation and QA review before submission, minimizing disincentives for late or incomplete exams., • Lead monthly status meetings and provide required reporting, including Monthly Status Reports, cost reports, and quality-assurance metrics., • Financial and invoicing management, • Oversee accurate monthly invoicing by service location, ensuring line-item detail, correct application of disincentives, and reconciliation with FBI requirements., • Resolve improper billing incidents quickly and provide acceptable written proof of resolution to the FBI within required timeframes., • Stakeholder communication and change management, • Coordinate with FBI technical points of contact on evolving exam requirements, process changes, and implementation of new exam types or testing methods., • Oversee, and when clinically appropriate perform, in-person occupational health exams, including fitness-for-duty evaluations, surveillance exams, and travel medical assessments in accordance with contract requirements and applicable clinical standards., • Ensure all exam components (history, physical exam, labs, imaging, functional testing) are completed using calibrated equipment and documented on FBI-specified forms within required timeframes., • Ensure all PPN practitioners (MD/DO, NP, PA, audiologists, CDL/FAA examiners) hold appropriate state licenses, board certifications, and DOT/FAA credentials, with annual re-verification., • Establish and maintain clinical protocols consistent with JCAHO, AMA, ACOEM, OSHA, ANSI, CDC, DOT, DOS, and other applicable standards, incorporating updates as regulations evolve., • Oversee clinical quality assurance reviews of exam reports, including completeness, accuracy, timeliness, and alignment with FBI fitness-for-duty criteria., • Ensure rapid notification and appropriate clinical response for critical findings (e.g., life-threatening EKG results), including directing urgent care or emergency referral as necessary and promptly informing FBI TPOCs., • Potential exams to be conducted:, • Pre-Employment (Applicant) Physical Examinations, • Fitness for Duty (FFD) Periodic Examinations, • Department of State/Embassy Personnel Examinations, • Hazardous Materials Response Examinations, • Department of Transportation Physical Exams (Commercial Drivers), • Federal Aviation Administration Physical Exams (FAA), • Respiratory Protection Examinations, • Diver Examinations – Navy Dive (NOAA), • Audiogram Only, • Travel Medicine Review Exams and/or Immunizations, • Chest X-ray, • Complete Blood Count (CBC) with Differential, • Comprehensive Metabolic Panel with ALT, • Routine Urinalysis, • Blood Lead, • RBC and Plasma Cholinesterase Level (1 draw) Greenlife Healthcare Staffing - Empowering Healthcare Professionals, Enriching Lives.

Job Description At a glance: The Project Manager at MHI is much more than the typical "IT PM" that coordinates timelines. The Project Manager at MHI is responsible for managing the stakeholder's expectations and high priority tasks. You are expected to understand the configuration and solutioning aspects of the project, since this will ultimately make sure the customer is supported and their asks are realistic. You are the one who is also keeping the MHI NSAW developers/consultants on the project up to date with any changes and nuances throughout the project details and timeline. A detail-oriented and highly driven individual is going to excel in this role. An individual who showcases their strengths as a MHI PM with NetSuite and NSAW product knowledge and on-time delivery are provided upward mobility opportunities internally. Your Role: • Lead project management activities such as project planning, creation of work breakdown structures, and change control in a remote or in-person capacity as requested by the client, including but not limited to video or onsite interaction, • Act as lead communicator to internal and external stakeholders regarding expectations, resolutions, and prioritization, • Manage multiple, concurrent projects to quality, on-time and on-budget implementations., • Manage project timelines, resources, and deliverables, ensuring alignment with client goals and industry best practices., • Skilled in using at least one BI platform: Oracle OAC, OBIEE, Tableau, Power BI, Looker, or QlikView., • Solid understanding of ERP systems and associated business processes (NetSuite experience is a strong plus)., • Excellent verbal and written communication skills, with a strong ability to engage both technical and non-technical stakeholders., • Strong business analysis capabilities and a consultative, client-first mindset., • Contribute to various internal MHI initiatives including resource mentorship and ongoing NetSuite education, • Willingness to learn and develop NetSuite product skills in all areas as required by customer engagements, • Undergraduate degree in relevant field or MBA or equivalent work experience, • 5+ years serving as a dedicated Project Manager leading ERP Implementations, • NetSuite certifications highly preferred – NetSuite ERP consultant, NetSuite Certified Administrator, and SuiteFoundation, • Strong background in finance/accounting, consulting and advisory services, general vertical-specific industry experience, • Individual has project managed at least 5 enterprise-level NetSuite or NSAW projects involving multiple dependent workstreams, 3rd parties, and other related complicated business integration requirements., • Comprehensive understanding of landscape of web technologies and standards, • Experience and knowledge of best practices surrounding ERP and proven methodologies, • PMP, Scrum Master, or other formal project management certification., • Experience with Oracle Cloud infrastructure and security best practices., • Take control of projects by acting as lead and having the ability to handle escalations with minimal support Your Life at Myers-Holum & What you Can Expect: Do you desire collaboration? Are you ready to shape your future and positively influence change for your customers? If so, then it's time to join the MHI Team where you can own your individuality and collaborate with other curious and thought-provoking minds. Discover what you are capable of by paving your path through MHI using your expertise and discovering your true potential. Every MHIer is committed to our mission and operating principles; We remain curious as we lead with a genuine interest in people, ideas, and the unknown. We remain humble in knowing we can change how we currently do things and it is our ability to learn and grow that makes us a success. We remain resilient in understanding that success is not linear and that through reflection and a steadfast passion for betterment, we can continue our mindful and purposeful growth. A little about "Us" We've been around for 40 years. You'll get stability & growth with us. Myers-Holum is a technology and management consulting firm that was founded in 1981 and continues to grow year after year. Today we have over 400 remote employees sitting across ten countries; United States, Canada, Mexico, Chile, Uruguay, Philippines, Vietnam, India & Pakistan. The Partnerships we've built. Our cutting-edge technology partners include Oracle NetSuite, Stripe, Google Cloud Platform, Zone Billing, Celigo, and Boomi all working with us to provide the best customer experience throughout each implementation. Our Structure. We're a boutique firm with a strong internal framework. Our powerful model includes robust Sales, Solution Architecture, Resourcing & Enablement, Consulting, Project Management, Managed Services & Development, and Integration departments with subject matter experts sitting in each function. Our Employees. We're a company that recognizes we're only as strong as our people and each person who joins our firm contributes to our well-being. We strive to ensure all employees have a career path within Myers-Holum for both upward and lateral opportunities while maintaining a healthy work-life balance. We're growing and making waves along the way, join us on this journey! Our Process: Our interview process is efficient and provides you with an opportunity to showcase your strengths, current abilities and share your future career aspirations while learning whether Myers-Holum would be a good fit for you. You will be paired with a member of our recruiting team who will handle all of the logistics as well as provide thoughtful feedback after each touchpoint to ensure you are kept within the loop from start to finish. Our recruiting timeline can be flexible to align with your circumstances; our typical timeline can take 2-4 weeks to complete however this can be adjusted or expedited depending on your needs. You can expect the following touchpoints when interviewing with MHI • 30-minute call with our recruiting team, • 60-minute video call with a MHI Team Lead, Delivery Manager, or Practice Manager, • 90-minute interactive "Case Study" session with a Delivery Manager or Practice Manager

Job DescriptionJob Path supports people with developmental disabilities as they make choices about their lives and play valued roles in their communities. Job Path encourages people to explore what they want out of life and to chart their own journeys. Whether it’s finding a job, making a contribution in a volunteer role, establishing a home, or being part of the community, the goal is to assist the person to lead a full and active life. Job Path’s Community Connections program enables people to develop strong connections to their neighbors and communities, find volunteer jobs, provide continuing education support and assist in developing skills by providing individualized, community based support. Job Path is seeking a full-time Program Manager in the Community Connections program who will be responsible for coordinating support that takes place on the weekend and supervising a team of Direct Support Professionals. This role is an excellent opportunity for someone who is creative, energetic, and loves to find exciting, enriching, low-cost/free activities in New York City. The ideal person for this role will also be organized and have excellent follow through skills, in order to manage compliance responsibilities. The Program Manager will also be responsible for planning, leading, and/or overseeing organized groups that are based on the common interests of the people we support. Responsibilities include (but are not limited to) the following tasks: Program Management • Enroll new participants into weekend services, providing an assessment and building a support plan by spending time with and getting to know each person and their family. Manage a person-centered planning process for each person to identify weekend interests, goals and potential community activities, • Working in conjunction with the Senior/Director of Community Connections, set strategic goals for the weekend program around billing and quality of support, • Manage a caseload in full capacity, • Attend Life Plan meetings and update the plan. Oversee implementation of the habilitation plan, reviewing and updating as needed to ensure that people are involved in activities that are meaningful and that they enjoy, • Creating and maintaining support schedules, coordinating both face to face and virtual services, • Provide assistance to face to face and virtual groups., • Provide coverage as needed, must be available to support face-to-face in the community or virtually., • Complete all program billing according to our policy + procedures and payroll documentation on a daily basis, • Make certain that Job Path is in compliance with internal and external quality assurance requirementsSupervise a team of Direct Support Professionals, • Schedule and supervise direct support professionals who are responsible for the implementation of people’s plans and activities, • Provide training and ongoing supervision so that staff understands person-centered planning, values and practices, • Complete evaluations for Direct Support Professionals around Competency areas and provide regular feedback on performance, • Assist staff in exploring neighborhoods and identifying volunteer jobs and community activities that meet each person’s interests and needs, • Assist staff running weekend groups and programming in and out of the community, • Approve staff timesheets on a bi-weekly basis, • Approve Medicaid billing documentation daily, following through on corrections Schedule: This is a full-time position that requires 5 days/35-40 hours of work per week. The work schedule requires availability on Friday, Saturday, and Sunday, with flexibility on the two weekdays. Location: This hybrid position requires at least one day per week in Job Path's midtown Manhattan office, availability to travel throughout the city to provide support and engage in community development. Remote work is also available. Qualifications: • Bachelor's Degree and at least two years of experience of working with in working with Autistic people or people with developmental disabilities; or;, • High school diploma or equivalent and six years of experience in working with Autistic people or people with developmental disabilities, • Two years of experience with community development and social work.Skills:, • Ability to be flexible in their daily schedule, • Displayed leadership skills, • Be highly sensitive to the needs and preferences of individuals and their families., • Excellent communication skills, both oral and written required, • Ability to maintain confidentiality at all times, • Excellent human service planning skills and ability to engage a broad spectrum of community members in planning efforts, • Knowledge of Google Workspace and Microsoft SuiteSalary: $58,000 annual salary, non-exempt Benefits: • Health, Dental, and Vision insurance, • Short Term Disability, Long Term Disability, Life and AD&D Policy, • Work/Life Assistance Program (EAP), • Pre-tax commuter and medical plans, • 403b retirement plan with 5% employer match after two years of employment, • Generous vacation policyTo Apply: Please submit your resume and a cover letter that details what personal and professional experiences you have had that will make you an ideal fit for this job via our jobs board. Applications without a cover letter will not be considered: Or, send via fax to 212-921-5342 or mail to: Job Path Attn: Hiring Manager 256 West 38th Street 2nd Floor New York, NY 10018 *Please note: Only applicants we feel meet requirements of the position will be contacted for an interview Job Path is an equal opportunity employer. All qualified applicants will be considered for employment without unlawful discrimination based on races, color, creed, national origin, sex, age, disability, marital status, sexual orientation, employment, or citizenship status. Whistleblower policy: Powered by JazzHR c2o7vfpvzr

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. As Manager, Payer Integrations, you will oversee Spring Health's payer integration portfolio—owning performance for the CSN book of business, leading a growing team of Payer Integration Managers, and driving high-quality, on-time integrations with health plans and TPAs. You'll build cross-functional processes that accelerate implementations, reduce DSO, and increase clean-claim rates while acting as a trusted partner to internal teams and external payer contacts. This is a full-time, remote position on our team reporting to the Director, Payer Revenue Programs. What You'll be doing: • Own a portfolio of payer integrations, driving clean claims, faster payments, and improved accuracy across systems., • Set and achieve key metrics including clean-claim rate, denial reductions, DSO, and launch timelines., • Lead and grow a team of Payer Integration Managers, fostering clarity, development, and accountability., • Prioritize and resource a high-impact pipeline of integrations and escalations based on business risk and revenue., • Manage end-to-end payer launches—requirements, testing, and workflows across EDI, benefits, portals, and more., • Identify and resolve barriers in claims logic, provider data, and configuration to ensure seamless adjudication., • Partner across Billing, Benefits, Legal, and more to create repeatable playbooks and system-wide solutions., • Build and evolve a payer KPI dashboard to monitor and optimize performance., • Represent Spring Health with payers, building strong relationships and aligning on implementation and operations., • Drive automation, tooling, and process improvements to reduce manual work and accelerate cycle time., • Lead special projects as needed, translating learnings into scalable, evergreen practices.What success looks like in this role:, • Delivery: Consistent, on-time launches that meet quality gates and SLA commitments., • Revenue-cycle impact: Improved clean-claim rate, DSO, first-pass acceptance, and reduction in denials and rework., • Team performance: Hiring, development, retention, and readiness of a 3+ person integrations team., • Operational maturity: Adoption of SOPs, dashboards, and automation that scale performance and reduce cycle times., • Cross-functional trust: Clear, proactive communication and reliable execution that strengthens partnerships inside and outside Spring.What We Expect From You:Minimum qualifications, • 5+ years of relevant experience in payer integrations/relations, healthcare implementation, or RCM within payer/provider ecosystems., • 2+ years of experience directly managing a team, with demonstrated success in coaching, developing talent, and driving team performance in a fast-paced, cross-functional environment., • Expert knowledge of payer operations and claims adjudication, including benefit design, funding structures, eligibility, and payment workflows., • Hands-on expertise with HIPAA/ EDI (837, 835, 270/271), clearinghouses, payer portals, roster/CAQH workflows, EFT/ERA., • Demonstrated success leading integration projects end-to-end—planning, execution, testing, launch, —with measurable KPI improvements (DSO reduction, denial reduction, clean-claim success)., • Advanced analytical and problem-solving skills; ability to identify integration risks and craft innovative mitigation strategies., • Exceptional communication and stakeholder management across technical and non-technical audiences; adept at presenting findings to senior leadership.Nice to have, • Bachelor's degree in Health Information Management Systems (HIMS) or related field; Certified EDI Professional (CEP) or similar credentials., • Experience with behavioral health, multi-state provider networks, and regulatory/compliance standards., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is currently seeking a Client Portfolio Manager to lead operations for a large commercial real estate client in New York City. The primary role of the Client Portfolio Manager is to enhance client experiences, build long-term meaningful client relationships, and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance. • Lead with professionalism and precision to deliver exceptional service and build trusted client relationships, • Cultivate strategic partnerships that drive long-term value and mutual success, • Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results, • Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business, • Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention, • Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering, • Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner., • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime., • Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability, • Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management, • Enforce Allied policies as outlined by the handbooks and executive memos., • Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement, • Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetings, • Keep records and prepare accurate and timely reports both manually and through automated methods, • Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness, • Must possess one or more of the following:, • Bachelor's degree in criminal justice, business or a related field, • Associate's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry, • High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry, • Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events), • Minimum of two (2) years of experience in successfully building and developing teams, • Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen, • Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results, • Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business, • Proven strong service orientation, excellent interpersonal, leadership and organizational skills, • Manage multiple tasks with the ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis., • Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand, • Law enforcement, military, and/or contract or proprietary security services experience, • Base salary range: $80,000 to $100,000, • Medical, dental, vision, retirement plan, basic life, AD&D and disability insurance, • Eight paid holidays annually, five sick days, and four personal days, • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. #LI-BB1 Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1497153

Job Description Employee Status: Full Time, Exempt Location/Office: New York, NY (CAI has a hybrid work schedule of working 2 days in the office and 3 days remote.) General Statement of Responsibilities: The Addiction Public Health Specialist - Tobacco works in partnership with a multidisciplinary team to provide leadership, direction, and day-to-day management for all activities associated with achieving the goals of the New York State Center for Health Systems Improvement (C-HSI) project, funded by the New York State Department of Health Bureau of Tobacco Control (BTC). This includes overseeing the design, implementation, evaluation, and continuous improvement of capacity-building strategies that strengthen the ability of state public health, stakeholders, and the 8 BTC Health Systems for New York contractors (HSTFNY) to improve access to and utilization of evidence-based and innovative tobacco use treatment (TUT) services in healthcare settings across New York State to reduce tobacco-related morbidity and mortality. In addition, this position partners with the Director of Tobacco Control Health Initiatives to develop and sustain strategic partnerships, convene and facilitate stakeholder meetings, and contribute expertise to broader tobacco-related initiatives. The Addiction Public Health Specialist – Tobacco also plays a key role in advancing CAI’s organizational portfolio in behavioral health and addiction, of which tobacco is a central focus, by identifying opportunities, supporting program development, and cultivating collaborations that expand CAI’s impact in this field. Major Tasks and Responsibilities (include, but are not limited to): • Provide strategic vision and day-to-day direction for all activities associated with administering the C-HSI, including oversight of daily operations, staff, and project deliverables., • Lead the design, delivery, and evaluation of proactive, on-demand, and group technical assistance (including communities of practice), delivered virtually and in-person, to support regional contractors in integrating tobacco use treatment (TUT) into health and behavioral health systems., • Identify, cultivate, and maintain strategic partnerships toward achievement of project goals and objectives., • Facilitate and provide leadership for statewide workgroups, advisory bodies, and issue-specific committees that advance BTC and HSTFNY health systems improvement goals., • Collaborate with partners, consultants and project staff to develop practical resources and training curricula and materials that enable contractors and healthcare organizations to strengthen their delivery of TUT., • Serve as a subject matter expert on health systems change, evidence-based frameworks, and implementation strategies that accelerate the translation of research into practice., • Provide leadership in planning, facilitation, and follow-up for all project-related meetings, including internal team, partner, funder, contractor, and consultant convenings., • Develop and oversee communication products such as website content, newsletters, letters of opinion, reports, and press releases to advance project visibility and stakeholder engagement., • Ensure compliance with BTC reporting requirements, support fiscal management of project budgets, and contribute to funder communications., • Identify, pursue, and support the development of new opportunities to expand CAI’s portfolio in behavioral health, addiction, and health systems change initiatives., • Masters-level degree and/or a minimum of 7 years combined (training and field) experience in health policy, public health, and/or health care operations., • In-depth understanding of the current healthcare delivery, including behavioral health systems, and financing landscape in New York State, including familiarity with Medicaid, New York State Delivery System Reform Incentive Payment (DSRIP), meaningful use, electronic health records, and billing and reimbursement., • Familiarity with evidence-based smoking cessation interventions, Electronic Nicotine Delivery Systems, and health systems improvement principles., • Applied and practical experience in the design and delivery of technical assistance to facilitate policy and systems change., • Knowledge of quality improvement and performance management principles to improve patient and community outcomes., • Excellent analytic, strategic thinking, and presentation skills, including interpersonal as well as oral and written communications skills., • Excellent planning skills, extremely organized, and ability to multitask., • Demonstrated skills in project coordination and project management., • Ability to work both independently and as part of an interdisciplinary team., • Advanced knowledge of Microsoft Word/Excel/Access/PowerPoint/Outlook. PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Addiction Public Health Specialist - Tobacco job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Addiction Public Health Specialist - Tobacco job. While performing the Addiction Public Health Specialist - Tobacco responsibilities, the employee is required to talk and hear. This position requires the employee to be on-site at a CAI office. The employee is often required to sit and work at a desk for prolonged periods of time and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl. Must be able to lift up to 15 pounds at times. Vision abilities required by this job include close vision. This job description is intended to convey information essential to understanding the scope of the Addiction Public Health Specialist - Tobacco position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Duties, responsibilities, and activities may change at any time with or without notice. Compensation The salary range for this position is $80,000 - $90,000. CAI offers the following benefits: • Medical, dental and vision insurance, • Employee Assistance Program (EAP), • Flexible spending Account (FSA), • Dependent Care Account (DCA), • Transit Reimbursement Account, • Life Insurance – company sponsored up to $50,000, • Long term disability (LTD), • Short term disability (STD), • 401K retirement plan after three (3) months of employment, • Semi-monthly payroll, the 15th and last day of each month, • Flexible and Hybrid work schedules, • 11 Holidays per year, • 2 Personal days year, • 12 Sick days per year, • 10-15 Vacation days per year increasing after 4 years of service, • 1 Cancer Screening Day per year, • Bereavement Leave, • Jury Duty Leave, • CAI is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job DescriptionWant to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. About CentsCents is a New York–based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Our all-in-one, business-in-a-box platform helps operators start, manage, and expand their businesses through a market-leading suite of SaaS and hardware products. By building a modern system to power the garment care industry, our goal is to outsource laundry day to the local business. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We’re adding great talent to help achieve this mission, and that’s where you come in! About The RoleAs the Software Support Team Lead, you’ll be the driving force behind the day-to-day success of our Support organization at Cents. You’ll lead a team of dedicated Software Support Specialists focused on helping laundromat operators and garment care businesses thrive through our platform. This role combines people leadership, technical problem-solving, and process improvement—you’ll coach and develop the team, oversee escalations, and partner closely with Engineering, Product, and Operations to ensure our customers get quick, effective, and empathetic support. This position is ideal for someone who thrives in a fast-moving environment, loves mentoring others, and isn’t afraid to dive into the details to find the root of a problem. You’ll play a central role in shaping the customer experience, driving operational excellence, and helping Cents continue to set the standard for industry-leading support.Key Responsibilities • Lead, coach, and develop a team of Software Support Specialists to deliver fast, empathetic, and technically accurate customer support., • Manage daily team operations, including queue monitoring, prioritization, and resource allocation to ensure SLAs and quality metrics are consistently met., • Act as the primary point of escalation for complex technical issues, collaborating with Product and Engineering teams to identify root causes and long-term solutions., • Partner with cross-functional teams (Engineering, Product, Operations, Billing) to communicate recurring issues, streamline workflows, and improve platform stability., • Analyze team performance and customer feedback to identify patterns, improve processes, and influence roadmap priorities., • Develop and maintain documentation, internal training materials, and troubleshooting guides to enable faster onboarding and continuous learning., • Drive accountability for customer satisfaction metrics (CSAT, time-to-resolution, and first-response time) and ensure the support team consistently exceeds expectations., • Contribute to the culture of excellence and curiosity by encouraging experimentation, collaboration, and a solutions-first mindset.Qualifications, • Creative, persistent, and possessing a dynamic personality., • Comfortable and adaptable to a fast-paced, scaling startup environment., • Quick to adapt and a strong advocate for collaborative teamwork., • Tech-savvy with proficiency in internal tools and efficient customer communication management., • Proven ability to manage and prioritize multiple tasks and projects simultaneously., • Hands-on experience with CRM (Customer Relationship Management) and/or ticketing systems, customer support processes, performance metrics, and escalation management is a significant advantage.