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  • Regional Culinary Director
    Regional Culinary Director
    hace 5 días
    $95000–$105000 anual
    Jornada completa
    SoHo, Manhattan

    Maman - Regional Culinary Director maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. our ideal candidate is an experienced culinary leader who brings energy, respect, and passion into their everyday interactions. you are a mentor and problem solver who effectively develops high-performing teams and fosters a collaborative, four-walls culture in every location. you have extensive experience with multi-unit leadership and maintain operational excellence by upholding the highest standards of quality, consistency, safety and brand integrity. you have strong culinary expertise in french, mediterranean, and american cuisines, and are fluent in both english and spanish. Position Summary The Regional Culinary Director oversees all Back of House operations across maman's Tri-State locations, leading the Culinary Management team and partnering closely with the VP of Operations to ensure alignment between culinary execution and overall business strategy. The Regional Culinary Director drives culinary excellence, operational consistency, financial performance, and team development across the Tri-State region. Through hands-on leadership, strategic oversight, and strong mentorship, the Regional Culinary Director ensures each kitchen operates efficiently and profitably while upholding maman's standards, brand identity, culture and values. Essential Responsibilities Culinary Leadership Standards • Oversee all kitchen operations across multiple locations to ensure consistency, quality, and execution of brand standards, • Maintain rigorous food quality, presentation, and portion control standards, • Train and coach BOH teams to ensure proper execution of all culinary initiatives, • Drive successful menu rollouts and ensure seasonal updates are executed flawlessly, ensuring brand standards are met and portioning and control is consistent across all markets, • Ensure compliance with all health, safety, and sanitation regulations as directed by State and local governments, • Audit ServSafe Food Handler certifications for management at all locations Operational Excellence • Oversee the performance and accountability of each region by reviewing weekly reports, conducting store visits, and holding weekly team meetings as needed • Lead, coach, and inspire Culinary Management team and onsite Kitchen Leaders, • Conduct performance reviews, provide ongoing coaching and foster career development conversations, • Partner with VP of Operations to foster a collaborative, four-walls environment in each location, • Ensure Kitchen Leaders uphold training, service, and culinary standards and drive alignment between store-level operations and company-wide goals Inventory, Cost Control Financial Performance • Enforce best practices for inventory management, ordering procedures, and portion control, • Oversee COGS guidelines and food cost targets to protect and improve margins, • Optimize labor scheduling and productivity across all locations, • Manage regional vendor relationships and purchasing strategies to ensure cost efficiency and product quality, • Utilize various technologies and tools to analyze and strategize financial performance Clear Communication Hands-On Support • Maintain open communication with Kitchen Leaders, Tri-State Regional Managers and the VP of Operations regarding progress, challenges, and opportunities, • Support cross-functional projects and activations, ensuring alignment with brand standards, • Provide insights to leadership regarding staffing needs, market trends, and operational improvements Qualifications \& Skills • 10+ years of progressive culinary leadership experience, including 3+ years in a multi-unit or regional leadership role, • Strong financial acumen with proven ability to manage budgets, labor, and costs effectively, • Proficiency in Google Workspace expected; experience with third-party delivery platforms, MarginEdge, and Harri preferred, • Extensive knowledge of State and local food safety regulations across NY, NJ, and CT, • Excellent leadership, communication, and problem-solving skills, • Willingness and ability to travel frequently throughout the Tri-State area, • Energetic, approachable, adaptable with experience building and leading high-performing teams • Bi-lingual in English and Spanish What We Offer At maman, we're proud to provide a supportive and people-first environment where leaders can thrive and grow. Our Regional Culinary Directors enjoy: • A collaborative culture that values teamwork, initiative, and continuous improvement, • Competitive salary, performance-based bonuses, and growth opportunities within a fast-growing brand, • Comprehensive healthcare options, 401k and commuter benefits, • Paid time off and a flexible, supportive work environment, • Ongoing professional development, training, and opportunities for internal mobility, • Sweet perks cookies, coffee, and in-store discounts, • A company culture where we roll up our sleeves, support one another, and celebrate shared success Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out. Thank you for your interest in maman and look forward to chatting with you.

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  • General Manager
    General Manager
    hace 3 horas
    $70000–$75000 anual
    Jornada completa
    Bedford-Stuyvesant, Brooklyn

    Maman - General Manager maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers make new beautiful memories. We're looking for a passionate General Manager to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals. No task is too small for you. When you join our team, you'll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You'll be able to speak authentically about who we are, and every item on our food and beverage menu. You love cookies, you are always ready to lend a helping hand to a colleague you don't take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate! What you'll do: • Report directly to your regional director and culinary director, and effectively communicate with them regarding team and restaurant needs, • Impeccable understanding of your restaurants' financial results and motivate your team to constantly go above and beyond, • Target the areas of excess cost; work with Maman office team to maximize profitability without compromising guest experience, • Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability, • Lead a team of front of house and back of house staff {approx. 25 people}, • 75% of your time spent on the floor completing tasks that your team completes, and 25% of your time will be spent on scheduling, ordering, inventory and emailing and reporting with the back office team, • Review daily time punches on Harri; address time clock abuse via coaching and/or documentation, • Work with the Maman office team towards the development and implementation of new SOPs, menu launches, marketing initiatives, events, training etc., • Follow performance review documents provided by Regional Directors and lead monthly performance reviews for all team members, • Identify and share staffing needs with Regional Directors, • Ensure all new hires are fully onboarded in Harri prior to coming in for their first training shift, • Ensure that all food and beverage products are consistently prepared and served according to Maman's recipes, portioning, and plating standards, • Take ownership of the cafe spaces aesthetics, • Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests, • Investigate and resolve any guest concerns What we're looking for: • You have minimum 3 years leadership experience, • You take complete ownership of your team, restaurant and everything needed to provide the best experience to customers, • You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated, • You ensure food and safety at all times, and own a valid food handler's certificate, • Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed, • Hospitality is your passion, you make a point of keeping up with the latest industry trends, • You make people feel good---your team and guests alike. You lead by example, • You learn quickly and are able to adapt to maman's unique culture, • If we get stuck in an elevator together, you'll crack a joke and we'll laugh along the way What's in it for you: • Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work, • Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!

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  • Senior Packaging Designer
    Senior Packaging Designer
    hace 7 días
    $70000–$90000 anual
    Jornada completa
    Canarsie, Brooklyn

    Role Description This is a full-time role for a Senior Packaging Designer specializing in Production & Systems. Based in Brooklyn, NY, this designer will be responsible for the execution and rollout of packaging across our 1,500+ SKU lineup. While this role requires a strong design eye, the primary focus is on technical precision and scalability. You will take approved brand concepts and adapt them across complex product families, ensuring that every file sent to print is technically flawless. Daily tasks include: SKU Rollout & Adaptation: Building a design system and adapting it across multiple variations (flavors, sizes, pouches, boxes) without losing brand consistency. Attention to Detail: Ensuring fonts are outlined, colors are set to correct CMYK/Spot profiles, and bleeds/dielines are accurate before hitting the manufacturer. Typography & Hierarchy: Managing dense information (nutrition facts, legal copy, ingredients) while maintaining aesthetic balance and legibility. Materiality & Finishes: Collaborating on the selection and application of print finishes to ensure the physical product feels as premium as it looks. Brand System Conceptualization & Implementation: Assisting the Creative Director in developing brand systems while ensuring the visual identity remains cohesive as it stretches across new product categories and form factors. Qualifications 3+ years of experience in Packaging Design with a portfolio showing realized, printed work (not just digital mockups). Advanced Speed & Proficiency in Adobe Illustrator. Strong knowledge of print production processes. Extreme attention to detail (ability to spot typos, kerning errors, and misalignments). Experience managing complex product families or high-volume SKU libraries. Strong communication skills needed to coordinate with other employees and internal creative teams. Degree or certification in Graphic Design, Visual Arts, or a related field preferred. Salary Range $70,000 - $90,000 Company Description Since its establishment in 2010, Sparkles Gift & Party Shop has evolved from a local provider of superior home goods and kitchenware into a globally recognized leader in e-commerce. By 2011, Sparkles expanded online, offering quality products at competitive prices worldwide, and achieved recognition as a Top 50 Amazon Seller by 2015. In addition to distributing top-quality brands, Sparkles has developed its own innovative brands, Stock Your Home and Modern Innovations, embodying the mission to provide better products at better prices. The company fosters a collaborative, inclusive, and supportive culture, offering its diverse team opportunities for professional growth. Joining Sparkles means becoming part of a dedicated team making meaningful contributions in a dynamic e-commerce environment.

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  • Assistant Captain
    Assistant Captain
    hace 4 días
    $64000–$67000 anual
    Jornada completa
    Financial District, Manhattan

    maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. We're looking for a passionate assistant manager to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals. No task is too small for you. When you join our team, you'll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You'll be able to speak authentically about who we are, and every item on our food and beverage menu. You love cookies, you are always ready to lend a helping hand to a colleague you don't take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate! What you'll do: • 80% of your time spent on the floor completing tasks your team completes, and 20% of your time spent on scheduling, ordering and emailing with the back office team, • Answer company emails in a timely manner, • Ensure food and labor costs stay consistent and follow company guidelines, • Keep an eye on your cafe's financial results and motivate your team to constantly go above and beyond, • Successfully communicate specials of the season, encourage guests to try our best selling items etc., • Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests -- do you know their order? Dial up the coffee without even asking!, • Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability, • Always keep an eye out for dirty cups, napkins that fell to the ground, the cleanliness of our restrooms or dirty cigarette buts on our terraces, • Investigate and resolve any guest concerns What we're looking for: • You have minimum 1 years leadership experience, • You take complete ownership of your team, cafe and everything needed to provide the best experience to customers, • You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated, • You ensure food and safety at all times, and have a food handler's certificate, • Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed, • Hospitality is your passion, you make a point of keeping up with the latest industry trends, • You make people feel good---your team and guests alike. You lead by example, • You learn quickly and are able to adapt to maman's unique culture, • If we get stuck in an elevator together, you'll crack a joke and we'll laugh along the way What's in it for you: • Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work, • Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!

    Inscripción fácil
  • Regional Beverage Trainer & Technical Liaison
    Regional Beverage Trainer & Technical Liaison
    hace 5 días
    $75000 anual
    Jornada completa
    SoHo, Manhattan

    Maman - Regional Beverage Trainer \& Technical Liaison maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. our ideal candidate is an extremely organized and detail-oriented beverage professional who has extensive experience in nyc cafe culture. you are passionate about food and beverage trends and take pride in your craft, sharing your expertise through training and mentorship. you are a natural problem solver who enjoys meeting new people in the field and building dynamic teams with flawless beverage execution. Position Summary The Regional Beverage Trainer Technical Liaison plays a key role in supporting the operational excellence of maman's 29+ NYC locations. This position combines hands-on training, technical troubleshooting, inventory coordination, and operational support for the beverage program. Working out of the Greenpoint Coffee Lab, maman HQ and in store, this role partners with the Beverage Director and Beverage Team to train baristas and new hires, coordinate equipment maintenance, manage beverage-related inventory and supplies, and support new store openings. The ideal candidate is highly organized, technically capable, and passionate about coffee and café culture, with the ability to communicate effectively across teams and respond quickly to operational needs in the field. Essential Responsibilities Training \& Education • Plan, schedule, and lead NYC-based barista training sessions at the Greenpoint Coffee Lab for multiple role levels, including new baristas, assistant managers, store managers, and regional directors - tailored specifically for each position, • Work with the Beverage Team to develop and maintain a training scheduling system, including follow-ups and progress reports for store managers and regional directors, • Assist in the creation of training materials, including internal training videos and documentation for new menus, beverage launches, and operational standards, • Support seasonal menu launches and new beverage program rollouts across NYC locations New Store Openings • Assist the Beverage Director and New Store Opening (NSO) team with NYC-based store launches • Schedule, prepare and distribute NSO kits, packaging and dispatching of items to new locations in advance of openings, • Work on site for the pre-opening week and into the first 1-2 weeks of the opening to oversee the barista team on site, • Follow up as needed to ensure maman standards are upheld Technical Support \& Equipment Coordination • Serve as the first technical responder for beverage equipment issues - know when to handle in house and when to escalate to coffee service partners for technical support • Troubleshoot issues with store team via electronic communication or through in-person visits as needed, • Maintain communication between store teams, technicians, and the Beverage Team regarding equipment issues and solutions, • Assist Beverage Team with supplying NYC stores with any new tools or technology needed to achieve a new seasonal menu or new beverage product launch, • Manage stock of beverage-related small wares and replacement parts, coordinating the dispatch of supplies to NYC stores through drivers at least twice per week based on store requests, • Oversee NYC-wide water filtration purchasing and management across 29+ store locations, • Maintain sufficient inventory of all filter variations and related supplies for dispatch Administration \& Communication • Track and log ongoing store equipment or operational issues identified through Preventative Maintenance reports, overseeing scheduling of maintenance visits and communicating effectively with in store leaders and Beverage Team • Conduct audits of all store weekly recap emails to address and schedule any maintenance or repairs needed, • Keep clear, timely communication with the Beverage Director, Beverage Team and store teams, • Perform basic bookkeeping for beverage department purchases, maintaining organized records related to purchasing, training, maintenance, and store support, • Remain flexible and available to assist with duties related to cafe operations or the beverage department as needed, • Be available for occasional weekend calls related to emergencies or store opening requirements Qualifications \& Skills • 3--5 years of cafe or specialty coffee experience preferred, • High-level barista skills and strong understanding of beverage standards and execution, • Experience with coffee equipment including basic familiarity with La Marzocco espresso machines and Fetco brewers, • NYC Food Handlers Certification, • Excellent time management, communication, and problem-solving skills, • Willingness and ability to travel frequently throughout NYC region, working out of several locations weekly, • Energetic, approachable, adaptable with experience building and training high-performing teams • Ability to lift up to 50 lbs and stand for extended periods, • Be prepared to share your latte art or any other relevant materials or certifications with the team! What We Offer At maman, we're proud to provide a supportive and people-first environment where leaders can thrive and grow. Our Regional Beverage Trainers enjoy: • A collaborative culture that values teamwork, initiative, and continuous improvement, • Competitive salary and growth opportunities within a fast-growing brand, • Comprehensive healthcare options, 401k and commuter benefits, • Two weeks Paid Time Off and a flexible, supportive work environment, • Ongoing professional development, training, and opportunities for internal mobility, • Sweet perks cookies, coffee, and in-store discounts, • A company culture where we roll up our sleeves, support one another, and celebrate shared success Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out. Thank you for your interest in maman and look forward to chatting with you.

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  • Senior Director of Brand & Marketing
    Senior Director of Brand & Marketing
    hace 25 días
    $156000–$195000 anual
    Jornada completa
    Manhattan, New York

    Uncommon Schools is seeking a Senior Director of Brand & Marketing to lead the organization’s brand and marketing strategy and ensure its mission and impact are powerfully represented across all audiences. This role will harness the power of Uncommon’s brand as a national leader in education, deploying best-in-class marketing across owned and paid channels to elevate awareness, engagement, and loyalty. Reporting to the Chief External Officer, you will serve as a strategic advisor to the Executive Team and lead both internal and external partners, including creative and media agencies, to deliver on ambitious growth and brand goals. You will ensure Uncommon’s brand is executed with excellence today while building a flexible, forward-looking strategy that supports the organization’s next chapter of growth. Responsibilities Elevate the Uncommon Brand • Harness the power of Uncommon Schools’ brand as a leader and innovator in public education by deploying best-in-class marketing through owned and paid channels., • Lead the development and implementation of a cohesive, organization-wide brand strategy informed by market trends, customer behavior, and competitive dynamics., • Ensure brand cohesion through a strategic framework that supports both immediate marketing priorities and longer-term growth., • Oversee marketing strategy and execution for major organizational growth initiatives, meeting clear targets and timelines., • Build a multi-channel, performance-driven marketing approach that advances brand health, enrollment growth, and donor engagement., • Use data and analytics to understand audience insights, drivers of choice, and the effectiveness of marketing activities, providing regular updates on brand performance to senior leadership., • Lead, mentor, and develop the Marketing team to deliver results aligned to Uncommon’s mission and strategic priorities., • Model a client-focused mindset, emphasizing collaboration, accountability, and results., • Communicate marketing plans and performance metrics transparently, providing regular updates on ROI and impact to leadership and stakeholders., • Apply strategic insight and creativity to develop integrated campaigns that reflect Uncommon’s values and advance awareness and engagement., • Drive innovation by testing new channels, creative formats, and marketing technologies to expand reach and efficiency., • Leverage marketing automation, CRM, SEO/SEM, and emerging and AI tools to optimize campaign performance and audience connection.

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  • Canvass Manager
    Canvass Manager
    hace 27 días
    $70000–$80000 anual
    Jornada completa
    Gowanus, Brooklyn

    Position: Canvassing Marketing Manager Location: Brooklyn, NY Reports to: Director of Marketing Status: Full-time (some evenings/weekends will be required) About the Position: Brooklyn SolarWorks is seeking a passionate Canvassing Manager to build and lead our door-to-door field marketing program. As the Canvassing Manager, you will lead a door-to-door canvassing program that generates high-quality solar leads by educating homeowners about going solar with Brooklyn SolarWorks. You will recruit, train, and manage a team of canvassers to execute the strategy and represent Brooklyn SolarWorks in neighborhoods across NYC. You’ll own the program end-to-end, including defining the territory strategy, developing tools and marketing materials, selecting software and leading a high-performing field team. This role is ideal for someone who thrives in the field, loves building teams, and believes that face-to-face education is still one of the most powerful ways to earn trust. Responsibilities: • Strategize and and execute an effective field canvassing strategy that generates high qualified solar leads., • Recruit, manage, and coach a team of canvassers in the field., • Create and maintain all canvassing and field marketing materials including training sessions, scripts, printed collateral, and gear., • Manage the field marketing canvassing budget., • Research, recommend, and implement canvassing and lead-tracking software., • Establish clear processes for lead capture, analysis, data accuracy, and follow-ups., • Act as a steward of the brand in the neighborhoods we serve., • Required Qualifications, • 3+ years of canvassing or door-to-door sales experience., • 3+ years of canvassing team management experience., • Clear, confident communicator with an educational sales approach., • Experience with lead tracking software, CRM programs, and Google Suite., • Strong interpersonal and customer service skills., • Able to work outdoors and walk, climb stairs, and stand for long periods of time., • Valid NY Drivers License with a clean record and willingness to drive. Preferred qualifications: • Understanding of consumer psychology, • Bi-lingual (English and Spanish), • Solar or renewable energy experience Benefits/Compensation: • This is a commission-based role with a base pay range of $70,000-$80,000 per year based on experience. The On Target Earnings (OTE) with commission is $80,000- $100,000+ annually., • Benefits: medical (including free option), dental, vision, and life insurance., • 401k Retirement Plan (Traditional and Roth) with 4% tiered match, • Quarterly profit-sharing bonus., • Other benefits include: pre-tax transportation deferral, HSA, FSA, and free EAP., • Paid time off and 11 company holidays. About Brooklyn SolarWorks Founded in 2015, Brooklyn SolarWorks is a solar design and installation firm focused on delivering solar built for NYC homeowners. By designing systems specifically for urban rooftops and navigating the city’s complex permitting and infrastructure, we make solar possible where others can’t. With over 3,000 installations across the five boroughs, our team is helping build a cleaner, more resilient city powered by solar energy. At Brooklyn SolarWorks you’ll find a diverse community of local New Yorkers who work hard and have fun. Our people are resourceful problem solvers full of creative ideas, committed to the team’s success, adaptable to change, and deeply passionate about helping our customers go solar. Brooklyn SolarWorks offers equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, language, religion, age, sex, national origin, citizenship, immigration status, disability status, genetics, family or marital status, protected veteran status, sexual orientation, gender/gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The above job description is not all encompassing. Position functions and qualification requirements may vary depending on business necessity.

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  • Franchise Manager
    Franchise Manager
    hace 28 días
    $80000–$100000 anual
    Jornada completa
    Brooklyn, New York

    We are VentZ, a growing home services franchise seeking a Franchise Manager to oversee and support existing franchisees across multiple territories. This role is responsible for day-to-day operational management, ensuring marketing execution, managing job flow, and driving consistency and performance across the system. This is a hands-on, execution-focused role — ideal for someone who understands home services, lead flow, and franchise operations. Key Responsibilities Franchise Operations Act as the primary point of contact for franchisees Support franchise owners with daily operational needs Ensure adherence to franchise systems, processes, and brand standards Identify operational issues and proactively resolve them Marketing Management Oversee inbound and outbound marketing efforts (digital + local) Coordinate lead generation campaigns (Google, Facebook, local outreach) Monitor lead quality, response time, and conversion rates Work with franchisees to optimize local marketing performance Job Flow & Scheduling Manage and optimize job flow across territories Ensure leads are followed up promptly and scheduled efficiently Support franchisees with workload balancing and capacity planning Troubleshoot bottlenecks that impact revenue or customer satisfaction Performance & Reporting Track KPIs including leads, booked jobs, close rates, and revenue Provide regular performance updates to ownership Identify top-performing territories and replicate best practices Franchisee Support & Growth Onboard and train new franchisees on systems and tools Coach franchisees on operational and marketing best practices Help franchisees grow revenue while maintaining service quality Ideal Candidate Profile 5+ years experience in home services, franchise operations, or multi-location businesses Strong understanding of lead management, scheduling, and job flow Experience with inbound/outbound marketing (Google Ads, Facebook, local marketing) Highly organized, proactive, and comfortable managing multiple territories Excellent communication skills (phone, email, video) Comfortable working remotely and independently Bonus (Not Required): Franchise management experience CRM or job management software experience (ServiceTitan, Jobber, Housecall Pro, etc.) Experience supporting owner-operators Compensation Base Salary: $85,000 - $100,000 Performance Bonus: Opportunity to purchase a financed or heavily discounted VentZ franchise territory. Growth Opportunity: Potential to grow into Director of Franchise Operations role or ownership.

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  • Team Member
    Team Member
    hace 1 mes
    Jornada completa
    Long Island City, Queens

    Full Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Team Members to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: Competitive pay to recognize your impact Medical, dental, and vision insurance to keep you healthy and thriving Commuter benefits to make life easier Employee discounts and free NAYA meals — because we believe in enjoying what we serve Growth opportunities at every level — we invest in developing leaders from within More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Team Member plays a key role in NAYA's restaurant operations, trained to work across all stations, from front-of-house service to back-of-house preparation. Team Members provide outstanding customer service while ensuring store standards of cleanliness, organization, and quality. Responsibilities include preparing food, working on the service line, cooking on the grill, and setting up and stocking stations. Team Members collaborate with the team to prepare menu items and maintain a smooth, efficient service experience. What You’ll Do Food Preparation & Production Prepare daily production items in cooperation with kitchen staff. Ensure food products are prepped correctly, following recipes and Naya’s standards. Follow recipes and portion control standards to maintain consistency and quality. Wash dishes and tools used during food prep. Minimize waste and assist with inventory counts. Kitchen Organization & Maintenance Receive, disinfect, store, and organize deliveries following FIFO and best storage practices. Maintain proper storage temperatures and rotation procedures per DOH regulations. Clean and sanitize kitchen equipment, tools, and workstations thoroughly and on schedule. Keep floors in work areas clean, dry, and free of debris. Ensure a sanitary, clean, and safe kitchen environment, maintaining all equipment and utensils. Customer Service Provide timely and courteous service to guests in alignment with Naya’s policies and procedures. Display thorough knowledge of menu items, including beverages, and adhere to legal alcohol service requirements. Greet guests, take orders, and expedite as needed, ensuring accuracy and satisfaction. Ring orders into the POS system accurately and collect payments. Assist customers with making change, as applicable. Follow cash handling procedures, turning in accurate amounts daily. Front-of-House & Station Management Maintain a clean, stocked, and organized workstation at the start of each shift. Stock cashier stations with necessary items, including paper goods and ice water. Change trash bags, wipe tables, and counters, and pack sauce sides and pita bread. Turn on displays and play music as part of daily setup. Follow the proper cash handling procedures and rings up items correctly Complete all side work and cleaning tasks to Naya’s standards, including setting up sanitizing pails. Teamwork & Communication Support and assist team members as needed. Communicate issues and ideas to the Chef or Director of Operations. Participate in training and development of new employees to uphold Naya’s service standards. Compliance & Professionalism Adhere to sanitation standards and company policies on scheduling, clocking in/out, uniforms, and grooming. Attend company meetings and training sessions as required. Exhibit a friendly, positive, and helpful attitude at all times. Carry out additional duties as assigned by management. Who You Are 1+ year experience as a restaurant team member at similar caliber concept The ability to lift at least 50 pounds on a regular basis. The ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day. Excellent communicator in written and verbal formats. Communicates information effectively and efficiently. Completed the Train the Trainer course. Maintain a friendly, helpful and positive attitude always. Polished personal presentation; grooming meets Naya standards, as outlined by Employee Handbook The ability to withstand exposure to high volume of business and the movement, noise and temperature extremes associated with a busy restaurant. Ability to perform essential job functions under pressure, maintain professionalism when working under stress. Ability to work nights, weekends and holidays, and variable schedule, per the needs of the business. Attends mandatory meetings. Adherence to company, state, and county sanitation standards. Strict adherence to posted schedule and clock in/out at times.

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