IT Support Consultant
hace 2 días
New York
Job Description:\n\nFuntoNetwork IT ConsultingEmpowering Businesses with Innovative IT Solutions Position: IT Support Engineer – Client‑DedicatedDepartment: IT Infrastructure & Managed ServicesLocation: New York, NY (Onsite – Financial District)Type: Contract, Full‑Time (40+ hours/week)Reports To: IT Support Manager (FuntoNetwork) / Client IT Director (dotted line)Tech Stack: Windows Server, Active Directory, Nutanix AHV, PowerShell, Networking (DHCP/DNS/Firewall), Prowatch/Genetec (nice to have)Regional Strategy: Eastern USA Financial Services Corridor – New York Metro This role is part of FuntoNetworks strategic expansion of dedicated onsite engineering teams supporting our premier enterprise clients. We are placing a seasoned IT Support Engineer directly at a leading financial services institution in Lower Manhattan. The New York Metro area represents the densest concentration of financial markets, regulatory infrastructure, and global headquarters in the Eastern USA. By embedding our talent onsite, we deliver white‑glove infrastructure support, rapid incident response, and proactive system optimisation that aligns perfectly with our clients mission‑critical operations. Location Requirement:Primary: Must reside within a reasonable commute to Lower Manhattan (NYC boroughs, Hudson County NJ, Western Long Island).Secondary: Northern NJ, Westchester, CT – candidates willing to travel to NYC daily.Avoid: Remote‑only candidates; West Coast, Mountain, or Central time zones cannot be accommodated due to onsite mandate. Why New York Metro Focus:Immediate access to client datacenters, trading floors, and executive suitesAlignment with clients 8 AM – 6 PM Eastern operating hours plus after‑hours maintenance windowsDeep familiarity with NYCs unique regulatory landscape (DFS Part 500, SOX, PCI DSS)Ability to provide hands‑on hardware support, racking/stacking, and emergency dispatchAbout FuntoNetwork Our IT Infrastructure & Managed Services practice delivers resilient, secure, and high‑performance technology environments for clients across the Eastern United States. We dont just monitor systems – we become an extension of our clients IT teams. From proactive patching and disaster recovery to VIP end‑user support and infrastructure modernization, our engineers are trusted advisors who keep critical business operations running without interruption. This client‑dedicated role embodies that promise: you will be the onsite face of FuntoNetwork, embedded within a prestigious financial organisation, ensuring their systems are stable, secure, and continuously optimised.Position Overview We are seeking a highly motivated, customer‑centric IT Support Engineer to join our team on a long‑term, client‑dedicated contract. You will be placed onsite at a premier financial services client in downtown Manhattan, functioning as a key member of their infrastructure team while enjoying the backing and resources of FuntoNetwork. Your primary mission: ensure the stability, security, and performance of the clients Windows Server environment, Nutanix hypervisor infrastructure, Active Directory, and network services. You will handle everything from daily user administration and patch management to disaster recovery testing and security compliance initiatives. The ideal candidate possesses deep technical expertise across the Microsoft/Nutanix stack, a relentless customer service mindset, and the poise to interact with both executives and helpdesk staff. This is a high‑visibility, high‑impact role for an engineer who thrives in fast‑paced, regulated environments.Key ResponsibilitiesInfrastructure Maintenance & Patching: Execute monthly patch cycles for Windows Server (2016/2019/2022), Nutanix AHV hosts, and firmware across physical and virtual infrastructure.Perform Darksite patching procedures with zero production downtime.Manage Nutanix cluster health, VM lifecycle, and storage optimisation.Active Directory & Identity Management: Administer user/group accounts, security groups, Group Policy, and domain trust relationships.Ensure regular backup and recoverability of Active Directory and domain controllers.Support hybrid identity integrations (Azure AD Connect) as needed.Server & Storage Administration: Maintain Windows Server file/print services, application servers, and IIS.Monitor RAID configurations, SAN/NAS connectivity, and storage capacity.Perform server hardening in line with CIS benchmarks and client security policies.Network Troubleshooting: Diagnose and resolve issues related to DHCP, DNS, TCP/IP, routing, and firewall policies.Collaborate with clients network team to validate ACLs, VLAN segmentation, and encryption protocols.Use packet capture tools for advanced troubleshooting.Security & Compliance Support: Implement and verify security baselines, BitLocker encryption, and EDR agent deployment.Assist with physical security systems integration (Prowatch, Genetec) – strong plus.Participate in internal and external security audits; remediate findings.Disaster Recovery & Business Continuity: Maintain and test disaster recovery plans for critical systems.Perform scheduled backup/restore operations using enterprise backup solutions (Veeam, CommVault).Document recovery procedures and lead annual DR drills.Performance Monitoring & Optimisation: Utilise monitoring tools (SolarWinds, PRTG, SCOM) to track system health and capacity.Analyse performance metrics to identify bottlenecks and recommend scaling strategies.Produce monthly performance reports for client leadership.Automation & Scripting: Develop PowerShell scripts to automate patch deployment, user provisioning, log collection, and reporting.Maintain a library of reusable automation modules.End‑User Support & VIP Service: Provide +1 experience support for executives and staff – white‑glove, responsive, and professional.Troubleshoot Windows 10/11, Office 365, printers, and mobile devices.Serve as the highest level of escalation for the clients helpdesk.Documentation & Knowledge Transfer: Create and maintain system diagrams, runbooks, KB articles, and network topology documentation.Conduct knowledge transfer sessions with clients internal team.On‑Call & After‑Hours Support: Participate in a rotating on‑call schedule (1 week per month).Willing to work evenings, weekends, and overtime for scheduled maintenance windows or critical incident response.Travel to clients secondary NYC‑metro sites as needed.Hardware Handling: Lift and transport servers, UPS units, network equipment (up to 50 lbs).Assist with datacenter racking/stacking, cable management, and asset inventory.Required Qualifications & Skills Experience: Minimum 8 years of progressive IT infrastructure and support experience, with at least 5 years dedicated to Windows Server, Active Directory, and virtualization administration in enterprise environments (1000+ users). Technical Proficiency: CategoryRequired SkillsWindows ServerExpert in Windows Server 2016/2019/2022 (user/group admin, file system, software, services, registry, performance tuning).Active DirectoryDeep experience with AD DS, GPO management, domain controller backup/recovery, FSMO roles, LDAP, AD sites/subnets.VirtualizationStrong hands‑on with Nutanix Acropolis (AHV) – including Darksite patching, Prism Central, cluster expansion, VM snapshots. VMware vSphere or Hyper‑V experience is a plus.StorageRAID levels, SAN/NAS concepts, iSCSI, fibre channel.NetworkingSolid understanding of TCP/IP, DHCP, DNS, VLANs, routing, firewalls, ACLs. Ability to troubleshoot with command‑line tools (ping, tracert, nslookup, netstat, pathping).SecuritySecurity principles: encryption (BitLocker, EFS), access control lists, antivirus/EDR (CrowdStrike, Defender for Endpoint). Familiarity with Prowatch or Genetec a significant plus.ScriptingAdvanced PowerShell scripting for automation (file operations, AD user management, patch reporting). Bash, ksh, or Perl are beneficial.MonitoringExperience with enterprise monitoring tools (SCOM, SolarWinds, PRTG, Nagios). Ability to create dashboards and alerts.Patch ManagementProven experience planning and executing patch cycles for OS, hypervisor, firmware using WSUS, SCCM, or Nutanix Lifecycle Manager.Backup & DRHands‑on with Veeam, CommVault, NetBackup, or Azure Backup. Demonstrated ability to perform and validate restores.Endpoint SupportWindows 10/11, Office 365, printing, VPN, mobile device management (Intune). Soft Skills & Work Style:Customer Service Obsession: You dont just fix issues – you create delighted end users.Organisational Agility: Comfortable juggling break/fix incidents, project work, and operational tasks without losing sight of priorities.Communication: Exceptional verbal and written skills; able to explain complex technical concepts to non‑technical stakeholders.Judgment & Integrity: Handles sensitive data and executive requests with discretion. Sound decision‑making under pressure.Physical Requirements: Ability to lift 50 lbs; comfortable in datacenter environments. Education: Bachelors degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.Preferred QualificationsIndustry certifications: Microsoft Certified: Windows Server Hybrid Administrator Associate, Nutanix Certified Professional (NCP), CompTIA Security+, ITIL Foundation.Prior experience in financial services, banking, or insurance IT environments.Experience with cloud platforms (Azure, AWS) and hybrid identity.Familiarity with ITIL processes – incident, problem, change, asset management.Previous consulting or managed services background, especially in client‑dedicated roles.Knowledge of physical access control systems (Prowatch, Genetec, Lenel).Experience with SCCM, Intune, or JAMF for endpoint management.Regional Advantage Skills – New York City Financial District Candidates with direct experience supporting New York‑based financial institutions will be given special consideration:Trading Floor Support: Experience with low‑latency networking, Bloomberg terminals, market data systems, and regulatory recording requirements.Regulatory Compliance: Familiarity with NY DFS Part 500, SOX, PCI DSS, and SEC rules.Executive/VIP Support: Proven track record supporting C‑suite, board members, and high‑net‑worth individuals.Datacenter Operations: Hands‑on work in NYC colocation facilities (165 Halsey, 60 Hudson, 111 8th Ave) or enterprise data centers.Disaster Recovery: Participation in tri‑state area DR tests (NJ, PA, upstate NY).Why Join FuntoNetwork?Premier Client Engagement: This is a career‑defining opportunity to serve as the trusted onsite engineer for a top‑tier financial services firm.Client‑Dedicated Model: You enjoy the stability of a long‑term contract while being deeply embedded in a single organisation – no bouncing between clients.Autonomy & Influence: Your technical recommendations directly shape the clients infrastructure roadmap.Backing of FuntoNetwork: Access to our broader engineering community, training resources, and career coaching – youre never alone.Path to Permanent: High‑performing contractors are frequently converted to direct‑hire roles with either the client or FuntoNetwork.Compensation & BenefitsHourly Rate: $55 – $75/hour (W2), commensurate with experience, certifications, and demonstrated expertise.Weekly Payroll with direct deposit.Benefits Package (for eligible W2 contractors): Medical, dental, vision, 401(k) with match, paid holidays, and accrued sick leave.Travel Reimbursement: Pre‑tax transit benefits (NYC metro) and mileage reimbursement for off‑site travel.Professional Development: Voucher reimbursement for Nutanix, Microsoft, and security certifications.Technology Stipend: Annual allowance for home office / mobile equipment.Application Process We are seeking an IT Support Engineer who combines deep technical mastery with a genuine passion for service excellence. To apply, please submit:Resume detailing 8+ years of experience, specifically highlighting Windows Server, Active Directory, Nutanix, and PowerShell.Cover letter addressing the following prompt:Describe a time you managed a critical infrastructure incident or complex patching cycle in a regulated environment. What was your role, how did you ensure minimal disruption, and how did you communicate with stakeholders?Optional: Copies of relevant certifications (NCP, MCSE, Security+, etc.). Submit your complete application package to:Samuel Andoh | Account ManagerEmail: Line: IT Support Engineer (Client‑Dedicated) – [Your Name] – [Borough/City] Visa Status: No H1B sponsorship available. Must be a U.S. Citizen, Green Card holder, or possess unrestricted work authorization. Interview Process:Initial Screening – FuntoNetwork recruiter (30 min, phone)Technical Interview – Hands‑on scenario questions, Active Directory / Nutanix troubleshooting (60 min, video)Client Interview – In‑person (or video) with client IT Director and team (60 min)Final Discussion – Offer and onboarding detailsWork Environment & ExpectationsSchedule: Onsite Monday–Friday, 8:30 AM – 5:30 PM EST (flexibility required for after‑hours maintenance).Location: Client site in Lower Manhattan (Financial District); occasional travel to secondary NYC‑metro sites.Dress Code: Business professional (client corporate environment).Tools: Nutanix Prism, Active Directory Users & Computers, PowerShell, ServiceNow, Microsoft Teams, Office 365.On‑Call: Rotating weekly schedule; overtime compensated at time‑and‑a‑half or comp time.Reporting: Daily stand‑up with FuntoNetwork manager; weekly status report to client leadership.Career Path at FuntoNetwork (Contract‑to‑Potential) Contract Trajectory:IT Support Engineer Senior IT Support Engineer Lead Infrastructure Engineer (client‑dedicated)IT Support Engineer IT Operations Manager (client side)Specialisation: Nutanix Architect, Cloud Infrastructure Engineer, Security Analyst FuntoNetwork has a strong track record of converting contract talent to permanent roles. Exceptional performance on this engagement may lead to a direct hire offer from the client or a senior position within FuntoNetworks Infrastructure Practice.Special Note for New York Metro Candidates: If you are based in or have extensive experience supporting organisations in the NYC tri‑state area, please highlight the following in your application:Lower Manhattan / Financial District: Trading floors, investment banking, regulatory compliance (DFS 500, SOX).Midtown: Corporate headquarters, executive support, global IT operations.Brooklyn / Queens: Logistics, healthcare, or manufacturing IT environments.Northern New Jersey: Datacenter operations, pharmaceutical IT, disaster recovery sites.Long Island / Westchester: Enterprise branch offices, retail, education. FuntoNetwork is proud to support the New York City technology community. We are an Equal Opportunity Employer and encourage applications from all qualified candidates in the tri‑state area.