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Job Description We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. The Recovery Analyst is primarily responsible for managing all file requirements from beginning to end for subrogation cases, No Surprises Act (NSA) disputes, and overpayment recoveries with the assigned third-party vendor. This includes researching paid claims, answering inquiries, coordinating with other departments, and adjusting claims based on overpayments of claims and settlements for both the subrogation and NSA processes. This individual will work as an effective interface between internal and external customers and maintain good member and partner relationships. Responsibilities Include: * Prepare documentation, review claim history, and other documentation related to overpayment, subrogation, and NSA requests. * Utilize available resources to investigate claim situations for overpayment, subrogation, and NSA cases. * Follow-up with responsible departments and delegated entities to ensure compliance. * Monitors daily and weekly inventory to ensure internal and regulatory timeframes are met. * Identify areas of potential improvement and provide feedback and recommendations to management on issue resolution, quality improvement, network contracting, policies and procedures, administrative costs, cost-saving opportunities, best practices, and performance issues. * Notifies the assigned vendors and clients of the subrogation and recovery interest; confers with other parties, internal departments, and clients concerning potential settlement or other actions. * Represents Centivo in meetings concerning recovery, subrogation, and NSA matters, including facilitating calls between Centivo’s third-party vendor and the client, to obtain final approval. * Maintain data entry requirements for all complaints and appeals. * Perform any other additional tasks or duties as assigned or required. Qualifications: Required Skills and Abilities: * Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others. * Must possess proven organizational, rational reasoning, ability to examine information, and problem-solving skills, with attention to detail necessary to act within complex environment. * Knowledge of applicable rules and statutes, of the process and principles of insurance and of basic subrogation and NSA concepts. * Ability to comprehend and produce grammatically accurate, error-free business correspondence required. * Ability to appropriately identify urgent situations and follow the appropriate protocol. * Requires the ability to plan, manage multiple priorities, and deliver complete, accurate, and timely results in a fast-paced office environment. Education and Experience: * High School diploma or equivalent required, Associate degree preferred. * At least one year of experience in health plan operations, claims processing, subrogation, or other experience directly related to position duties and knowledge. * Additional years of experience/training may be considered in lieu of educational requirements required. Preferred Qualifications: * Prior subrogation or NSA experience. Work Location: Candidates located within commuting distance of our Buffalo office will be considered for both in-person and hybrid roles. All other applicants will be considered for remote positions. Who we are: Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com. Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co. Compensation Range: $55K - $60K

Job Description Nature & Scope: Positional Overview Are you detail-oriented with a keen eye for accuracy? Join our client’s team as a Document Custodian Vault Analyst in the banking industry! In this role, you’ll be responsible for reviewing, verifying, and maintaining critical loan and financial documents, ensuring compliance with regulatory standards and internal policies. You’ll work in a fast-paced environment where precision and organization are key to safeguarding essential records. If you have experience in imaging, document review, mortgage servicing, or custodial operations and are looking for a dynamic opportunity with a reputable financial institution, we want to hear from you! Role & Responsibility: Tasks That Will Lead to Your Success • Process and maintain custody documents in accordance with agency guidelines or custodial agreements for Institutional clients., • Utilize imaging systems to scan, index, and retrieve documents efficiently., • Match document data within the custody tracking system to original documents, ensuring accuracy and completeness., • Determine if documents are original or copies and update records accordingly., • Follow established review criteria and escalate discrepancies as needed., • Update the tracking system with any exceptions or issues identified during the review process., • Ensure compliance with company risk and regulatory standards, policies, and controls., • Identify and escalate risk-related issues to management., • Maintain internal control standards, addressing audit points as required., • Support a diverse and inclusive work environment., • Perform other related duties as assigned. Skills & Experience Qualifications That Will Help You Thrive • HS Diploma OR equivalent, and one year of document or imaging experience., • Proficiency with personal computers, good alpha/numeric skills., • Adapting to new policies and procedures to improve processes and workflow., • Ability to function independently within time constraints., • Excellent verbal and written communication skills., • Highly organized with the ability to multitask and prioritize., • Strong attention to detail., • Ability to work in a team environment., • Strong work ethic, reliable and dependableCompany DescriptionMary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards. We’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.Mary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards.\r\n\r\nWe’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.

Software Implementation Consultant / Business Systems Analyst - Buffalo This is a hybrid (60% in office, 30% remote, 10% traveling to client offices) role in Buffalo, NY. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. ___ About the job: We're looking for Business Implementation Analysts to work one-on-one with clients across the Americas and simplify their business processes with Odoo. This is an implementation project management role for someone excited to work at the intersection of software and business. You'll be trained to become a subject matter expert across Odoo's many diverse apps (there are over 50!). If you have a proactive, "get it done" adventurous spirit, this job is for you. Responsibilities: • Be a full-cycle ERP Business System Analyst for the North American market, providing our clients with a top-notch end-user implementation experience. You will set up apps for existing clients and implement our software while instructing the end user in its usage., • Manage client relationships while implementing Odoo SaaS solutions, • Analyze all aspects of clients' business operations to map their processes to Odoo's solutions, • Quantify the resources required for a task/project related to an Enterprise Resource Platform implementation, • Project manage ERP implementations to create systems used by clients who want a product they love. Integration involves Sales, CRM, E-commerce, supply chain, manufacturing, inventory, POS, accounting, and more, • Collaborate with Odoo's developers to execute clients' business requirements, • Collaborate with clients' implementation managers on User Acceptance Testing and End User Training, • Occasionally advise the sales team during pre-sale regarding complex implementations, • Work with clients to train their end users on the Odoo platform Must-Have: • Bachelor's Degree preferred, • Excellent planning, mapping, and communication skills combined with client interaction, being able to make in-the-moment decisions based on new information constantly, • An affinity with the Information Technology world, you understand the use cases of ERP (Enterprise Resource Planning software), • Passion for software, • Enthusiastic to learn, • Excellent communication and interpersonal skills Nice to Have: • Experience in a SaaS or ERP company, • Available immediately, • 1-2 years experience in post-sales implementations Values: • You are able to work in a fast-paced startup environment with a hands-on attitude., • You are open-minded and can react to change with agility., • You have an intrapreneur mindset and are not afraid to take appropriate initiatives., • You are a quick and autonomous learner., • You have a passion for software., • You are approachable, honest, and a fun team player. Compensation and Perks: • Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits, • PTO (Paid-time-off), paid sick days, and paid holidays, • Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals, • Evolve in a nice working atmosphere with a passionate, growing team!, • Snacks, fruit, and coffee/drinks on tap!, • Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!, • Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $60,000-$90,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Implementation Project Manager / Business Systems Analyst - Buffalo This is a hybrid (60% in office, 30% remote, 10% traveling to client offices) role in Buffalo, NY. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. ___ About the job: We're looking for Business Implementation Analysts to work one-on-one with clients across the Americas and simplify their business processes with Odoo. This is an implementation project management role for someone excited to work at the intersection of software and business. You'll be trained to become a subject matter expert across Odoo's many diverse apps (there are over 50!). If you have a proactive, "get it done" adventurous spirit, this job is for you. Responsibilities: • Be a full-cycle ERP Business System Analyst for the North American market, providing our clients with a top-notch end-user implementation experience. You will set up apps for existing clients and implement our software while instructing the end user in its usage., • Manage client relationships while implementing Odoo SaaS solutions, • Analyze all aspects of clients' business operations to map their processes to Odoo's solutions, • Quantify the resources required for a task/project related to an Enterprise Resource Platform implementation, • Project manage ERP implementations to create systems used by clients who want a product they love. Integration involves Sales, CRM, E-commerce, supply chain, manufacturing, inventory, POS, accounting, and more, • Collaborate with Odoo's developers to execute clients' business requirements, • Collaborate with clients' implementation managers on User Acceptance Testing and End User Training, • Occasionally advise the sales team during pre-sale regarding complex implementations, • Work with clients to train their end users on the Odoo platform Must-Have: • Bachelor's Degree preferred, • Excellent planning, mapping, and communication skills combined with client interaction, being able to make in-the-moment decisions based on new information constantly, • An affinity with the Information Technology world, you understand the use cases of ERP (Enterprise Resource Planning software), • Passion for software, • Enthusiastic to learn, • Excellent communication and interpersonal skills Nice to Have: • Experience in a SaaS or ERP company, • Available immediately, • 1-2 years experience in post-sales implementations Values: • You are able to work in a fast-paced startup environment with a hands-on attitude., • You are open-minded and can react to change with agility., • You have an intrapreneur mindset and are not afraid to take appropriate initiatives., • You are a quick and autonomous learner., • You have a passion for software., • You are approachable, honest, and a fun team player. Compensation and Perks: • Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits, • PTO (Paid-time-off), paid sick days, and paid holidays, • Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals, • Evolve in a nice working atmosphere with a passionate, growing team!, • Snacks, fruit, and coffee/drinks on tap!, • Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!, • Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $60,000-$90,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.