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Job Description Liberty Science Center (LSC) is looking for a Coordinator of People & Culture (HR Generalist) to join our vibrant and busy HR team! Are you passionate about creating an exceptional employee experience? Do you thrive in a collaborative environment where you can make a real impact on workplace culture? If so, this could be the perfect role for you! About the Role As our Coordinator of People & Culture, you'll be a central figure in ensuring our employee experiences and people operations run smoothly and that every LSC staff member feels valued, supported, and empowered. You'll contribute to building a diverse and skilled workforce dedicated to inspiring the next generation of scientists and engineers. This is a HR generalist role with a focus on people-driven communications, systems, and programs. You'll be involved in: * Hiring & Recruiting: Supporting LSC’s full recruiting lifecycle, from sourcing talent, pre-screens, and scheduling interviews to background checks, I-9 verifications, and preparing new hire welcome materials * Onboarding & Offboarding: Coordinating and delivering new hire orientations, crafting engaging onboarding plans, and ensuring a smooth transition for new and departing employees * HR Technology: Managing our ATS and HRIS platforms (Workforce Now), entering employee data and maintaining personnel records, and running accurate reports, including mining and analyzing data for decision making (headcount, attrition, demographics, compensation) * Benefits Administration: Supporting the administration of our employee benefits programs including medical, dental, and vision insurance, commuter benefits, 401k administration, and benefits compliance tasks * Employee Communication: Crafting clear digital communications on policy, practices, and events and monitoring the departmental shared inbox and directing incoming queries to the appropriate team member * Employee Engagement: Working with your supervisors to plan, coordinate, and execute large-scale employee events, such as wellness events, All Hands meetings, Open Enrollment, recognition events, etc. * Administrative Excellence: Taking ownership of key administrative processes, ensuring legal compliance and accurate record-keeping, managing and paying invoices, ordering office supplies, maintaining up-to-date org chart and employee phone directory, reserving conference space, maintaining departmental calendar, setting up meeting tech, handling and responding to general phone and email inquiries, etc. * Compliance: Assisting with compliance requirements, such as ACA reporting, EEO-1 filing, info needed for the organization’s general audit, and legal notifications that must be posted on our employee bulletin board * Culture Building: Serving as a primary point of contact for HR queries, providing high-quality customer service and actively contributing to a positive and welcoming workplace * Executive Support: Proactively managing the Chief People Officer's calendar, coordinating meeting logistics, and performing support tasks as requested This role reports to both the Chief People Officer (CPO) and the Senior Manager of People & Culture. What We're Looking For You're a proactive, hardworking, and motivated individual with: * A warm, engaging, and empathetic demeanor * A professional edge with a sense of optimism * The ability to take ownership of projects as directed by your supervisors * The ability to assess situations, empathize, and offer help * Strong customer service and problem-solving skills * A highly productive, thoughtful, and creative approach to your work * Stellar collaboration skills and follow-through – building trust and operating with discretion are crucial * A commitment to excellence and a desire to support the success of your supervisors and colleagues * Superb interpersonal and communication skills (verbal and written) * Impeccable proofreading and editing skills * A commitment to fostering an equitable, diverse, and inclusive work environment. * Digital savviness, including the ability to quickly learn new systems * Proven ability to manage multiple projects with accuracy, speed, and efficiency, with keen attention to organization, detail, prioritization, and deadlines Preferred Qualifications * 3+ years of HR experience (internships included) * Relevant HR certification or training * Advanced technology skills, including proficiency in Google Workspace, Canva, and HRIS platforms * Remains current on employment laws and trending HR topics * Experience with applicant tracking systems and HRIS platforms is a huge plus * Bachelor’s degree (or an equivalent combination of education and/or experience may be considered in lieu of a degree when the experience is directly related to the position) Classification, Schedule, & Location This is a full-time, exempt position with a general work schedule of Monday through Friday, 9:00 AM to 5:00 PM. At times, you should expect to work longer hours due to work demands and the events that we run for employees. Scheduling flexibility is required, and occasional early morning, evening, or weekend work may be necessary. The first three months you will need to work on-site at Liberty Science Center daily; once you have a strong understanding of LSC and successfully demonstrated your ability to do this job, then your supervisors will discuss the opportunity to work remotely one day per week. Liberty Science Center is located in a state park in Jersey City, New Jersey, offering easy access to free employee parking, the Hudson-Bergen Light Rail, and the NJ Path train (just a 15-minute commute from lower Manhattan). Compensation & Benefits We offer a competitive annual salary range of $50,000 - $60,000, commensurate with your abilities, education, certifications, and experience. Beyond salary, LSC provides a generous benefits package, including: * Excellent health, dental, and vision insurance options * Flexible spending accounts for healthcare and dependent care * Life and disability coverage * Two retirement savings plans * 15 days of paid vacation, 9 paid holidays, and 6 days of paid flex time * Paid sick time * Pet insurance * Employee Assistance Program * Commuter benefits for parking and transit * LSC Family Membership * 25% LSC store discount * 15% on-site cafe discount LSC's Work Culture At LSC, we pride ourselves on fostering a culture where employees experience pleasure, passion, and purpose. We embrace change, inspire fun and learning, and cultivate a positive, family-friendly team spirit. We celebrate diversity in all its forms, recognizing that our differences drive innovation. Our commitment to delivering a "wow factor" extends to our exceptional customer service for both our guests and one another. Ready to Make a Difference? If you're excited by the opportunity to contribute to a vibrant and impactful organization, we encourage you to apply! Please submit your resume and a personalized cover letter as a single PDF file via LSC’s careers page. Your cover letter should clearly outline how your background aligns with this particular role. Applications without a cover letter may not be considered. To Apply: Please submit a resume and a personalized cover letter via LSC’s careers page. Attach your cover letter and resume as a single PDF file. Your cover letter should clearly outline how your specific background aligns with this particular role. NOTE: Applications without a cover letter may not be considered. Liberty Science Center is an equal opportunity employer committed to fostering an inclusive and innovative environment. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status or any other protected status. If you require accommodations for your interview, please let us know.

Job Description The Role The Flex Guest Ambassadors at Liberty Science Center are the first point of contact with our guests and play a vital role in providing a quality experience from the moment visitors walk through our doors to the moment they exit. The Flex Guest Ambassador is the heartbeat of the frontline teams that are essential to fostering an environment that is safe, engaging, enjoyable, and conducive to learning. Flex Guest Ambassadors primary areas of focus are to: (1) Engage with guests in a friendly, informed, professional service-oriented demeanor (2) Demonstrate leadership by personally providing excellent customer service at all times (3) Provide stellar guest service in galleries and experiences throughout the building to engage guests, answer questions, resolve issues, control crowds and lines, and oversee the condition, presentation, and safety of all public spaces. Flex Guest Ambassadors report to the Guest Engagement management team and are active members of the Guest Operations and Group Services team. What You’ll Bring Charismatic, energetic, and friendly, your customer-service focus and positivity drives our goal to continuously improve the LSC experience. While you may not be a scientist or technologist, you are interested in the worlds of science and technology and excited by the prospect of working in a Science Center. Along with your customer service expertise, you: ● Enjoy speaking in public and getting to know our visitors. You are excited to work with a diverse population of guests and will present an eager, friendly, service-oriented demeanor ● Take initiative and are quick to solve problems and offer creative solutions ● Work well within a team-based setting. You are comfortable coaching peers and treating guests, coworkers, etc. with respect and professionalism ● Possess strong judgment. You make decisions that keep the guest experience in mind and know when it is appropriate to refer to a supervisor ● Uphold a consistently high level of enthusiasm and energy whether it is a busy or slow day ● Thrive in an ever-changing, high-energy environment and demonstrate flexibility by following direction and adjusting to changing policies and procedures ● Love to have a good time! You are ready to play and interact with guests of all ages (heavy focus on children 3-13) What You’ll Do (Essential Functions) Below is an overview of your essential functions. Please note this is not an exhaustive list as new responsibilities can be added as business needs demand: ● Personally provide excellent, gold standard customer service at all times in all areas throughout Liberty Science Center ● Greet and welcome guests as they enter the Science Center as well as throughout the building and assist guests with orientation and directions ● Provide high quality, end-to-end care of LSC guests including online ticket purchasers, walk-up customers, and LSC members at all operational ticketing stations ● Cultivate a positive and enriching experience for LSC guests by playing with and engaging guests within galleries, answering questions, and presenting a thorough and accurate knowledge of all LSC offerings including exhibitions, theater shows, events, programs, etc ● Facilitate group check ins and group dining reservations ● Manage crowds and queues calmly and efficiently ● Serve as an advocate for guests while simultaneously promoting the interests of LSC, by communicating with a variety of diverse guests to ensure a positive museum experience and resolving visitors’ concerns and complaints to their satisfaction and LSC’s ● Oversee and monitor the condition, presentation, and safety of all public spaces and assist in the preparation and closing of all public spaces ● Present science topics in a comprehensive and accessible manner to learners of all ages, adjusting facilitation as necessary to respond to individual needs ● Demonstrate leading performance that sets the standard for others, including stellar attendance and reliability, exceptional guest engagement, and carrying oneself with the utmost professionalism ● Be present and on time for all scheduled shifts ● Contribute to a positive team-based workplace culture that embraces and advances team goals through peer coaching and modeling ● Follow all LSC and departmental policies and procedures ● Leader in safety and cleanliness. Assist with cleaning duties. ● Assist in training of new hires to the highest of service standards ● Provide assistance with special events and programming as needed ● Maintain an accurate register throughout the day and successfully reconcile all on-site payments, check-ins, and ticket/voucher redemptions ● Accurately input data into LSC’s ticketing system (Tessitura) Desired Knowledge, Skills, and Abilities (KSAs) ● Applied knowledge of superior guest engagement standards ● Outstanding peer modeling, coaching, and training capabilities ● Strong teaming and collaboration skills ● Exceptional communication and de-escalation skills ● Creative and resourceful problem solving skills ● Ability to work well as a team member or independently Preferred Qualifications and Experience Prior success in the delivery of quality customer service in a fast-paced environment is a huge plus! Classification The Flex Guest Ambassador is a regular, part-time position which is non-exempt, according to the Fair Labor Standards Act. This role will be eligible for overtime for work that exceeds 40 hours per week; however, all overtime must be approved in advance by the role’s supervisor. Schedule The Flex Guest Ambassadors are scheduled to meet the needs of the business. This is a flexible position with no guarantee of set hours. It is possible for a Flex Guest Ambassador to be scheduled 0 - 24 hours based on their base availability. Please keep in mind we make every effort to schedule flex guest ambassadors weekly. However, those hours could be reduced if the business slows down. Shifts can range from 4 - 8 hours. This role must have the availability that is documented at the time of job offer. (Current base availability: Minimum of 2 days a week, must include 1 weekend day, and every After Dark. After Dark shifts are every 1st and 3rd Thursdays from 5:30 pm-11 pm) Compensation The Flex Guest Ambassador is compensated at a rate of $18.00/hr. Liberty Science Center also provides generous perks for all eligible part-time employees, including: ● Paid time off ● 25% discount for staff in the LSC store ● 15% discount in the Cosmic Cafe ● LSC Family Membership ● Free Parking Physical/Environmental Demands The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee must also be able to stand for long periods of time while working on the floors. The ability to lift 30 pounds is required. The position requires the ability to walk on concrete floors, climb stairs, bend/lift/stretch, tolerate high levels of noise, navigate crowds, and publicly speak. This role also requires the ability to work outdoors, including walking on uneven ground and being exposed to varied weather elements. **Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent that LSC may do so without undue hardship. The term “qualified individual with a disability” means an individual who with or without reasonable accommodation can perform the essential functions of the position. LSC’s Work Culture at a Glimpse Liberty Science Center’s culture can best be described as a fun, creative, collaborative, and casual working environment. We are building a culture that is inclusive, positive, and professional and can’t wait for you to be part of our team! Our Environment Liberty Science Center is located in a beautiful waterfront state park in Jersey City, New Jersey. Not only is Jersey City easy to get to from any points in Northern NJ and Manhattan, but it also holds the title of the most diverse city in the United States. Employees have access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. In addition, all employees have access to a terrace with stunning NYC views. Travel This position requires no travel.

Job Description The Role The Guest Ambassadors at Liberty Science Center are the first point of contact with our guests and play a vital role in providing a quality experience from the moment visitors walk through our doors to the moment they exit. The Guest Ambassador is the heartbeat of the frontline teams that are essential to fostering an environment that is safe, engaging, enjoyable, and conducive to learning. Guest Ambassadors primary areas of focus are to: (1) Engage with guests in a friendly, informed, professional service-oriented demeanor (2) Demonstrate leadership by personally providing excellent customer service at all times (3) Provide stellar guest service in galleries and experiences throughout the building to engage guests, answer questions, resolve issues, control crowds and lines, and oversee the condition, presentation, and safety of all public spaces. Guest Ambassadors work part-time and report to the Guest Engagement management team and are active members of the Guest Operations and Group Services team. What You’ll Bring Charismatic, energetic, and friendly, your customer-service focus and positivity drives our goal to continuously improve the LSC experience. While you may not be a scientist or technologist, you are interested in the worlds of science and technology and excited by the prospect of working in a Science Center. Along with your customer service expertise, you: ● Enjoy speaking in public and getting to know our visitors. You are excited to work with a diverse population of guests and will present an eager, friendly, service-oriented demeanor ● Take initiative and are quick to solve problems and offer creative solutions ● Work well within a team-based setting. You are comfortable coaching peers and treating guests, coworkers, etc. with respect and professionalism ● Possess strong judgment. You make decisions that keep the guest experience in mind and know when it is appropriate to refer to a supervisor ● Uphold a consistently high level of enthusiasm and energy whether it is a busy or slow day ● Thrive in an ever-changing, high-energy environment and demonstrate flexibility by following direction and adjusting to changing policies and procedures ● Love to have a good time! You are ready to play and interact with guests of all ages (heavy focus on children 3-13) We are building a culture that is inclusive, positive, and professional and can’t wait for you to be part of our team! What You’ll Do Below is an overview of your essential functions. Please note this is not an exhaustive list as new responsibilities can be added as business needs demand: * Personally provide excellent, gold standard customer service at all times in all areas throughout Liberty Science Center * Greet and welcome guests as they enter the Science Center as well as throughout the building and assist guests with orientation and directions * Provide high quality, end-to-end care of LSC guests including online ticket purchasers, walk-up customers, and LSC members at all operational ticketing stations * Cultivate a positive and enriching experience for LSC guests by playing with and engaging guests within galleries, answering questions, and presenting a thorough and accurate knowledge of all LSC offerings including exhibitions, theater shows, events, programs, etc * Facilitate group check ins and group dining reservations * Manage crowds and queues calmly and efficiently * Serve as an advocate for guests while simultaneously promoting the interests of LSC, by communicating with a variety of diverse guests to ensure a positive museum experience and resolving visitors’ concerns and complaints to their satisfaction and LSC’s * Oversee and monitor the condition, presentation, and safety of all public spaces and assist in the preparation and closing of all public spaces * Present science topics in a comprehensive and accessible manner to learners of all ages, adjusting facilitation as necessary to respond to individual needs * Demonstrate leading performance that sets the standard for others, including stellar attendance and reliability, exceptional guest engagement, and carrying oneself with the utmost professionalism * Be present and on time for all scheduled shifts * Contribute to a positive team-based workplace culture that embraces and advances team goals through peer coaching and modeling * Follow all LSC and departmental policies and procedures * Leader in safety and cleanliness. Assist with cleaning duties * Assist in training of new hires to the highest of service standards * Provide assistance with special events and programming as needed * Maintain an accurate register throughout the day and successfully reconcile all on-site payments, check-ins, and ticket/voucher redemptions * Accurately input data into LSC’s ticketing system (Tessitura) Desired Knowledge, Skills, and Abilities (KSAs) * Applied knowledge of superior guest engagement standards * Outstanding peer modeling, coaching, and training capabilities * Strong teaming and collaboration skills * Exceptional communication and de-escalation skills * Creative and resourceful problem solving skills * Ability to work well as a team member or independently * Stellar attendance and reliability Preferred Qualifications * Prior success in the delivery of quality customer service * Experience working in a fast-paced environment * Minimum age requirement: 18 years Schedule All Ambassadors must be able to work a flexible schedule, including early mornings, evenings, holidays, and weekends, as business needs require. The Guest Ambassador will work an average of 4 days per week. Shifts can range from 4 to 8 hours; Ambassadors usually work 16-32 hours per week on average. Ambassadors MUST have availability Wednesday through Sunday, including the availability to be scheduled some evenings (typically Wednesdays and Thursdays) and Monday holidays. Compensation The Guest Ambassador is compensated at a rate of $18.00/hr. Liberty Science Center also provides perks for all eligible part-time employees, including: ● Paid time off ● 25% discount for staff in the LSC store ● 15% discount in the Cosmic Cafe ● LSC Family Membership ● Free parking Classification The Guest Ambassador is a part-time position which is non-exempt, meaning this role is eligible for overtime for work that exceeds 40 hours per work week; however, all overtime must be approved in advance by the role’s supervisor. Physical/Environmental Demands The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee must also be able to stand for long periods of time while working on the floors. The ability to lift 30 pounds is required. The position requires the ability to walk on concrete floors, climb stairs, bend/lift/stretch, tolerate high levels of noise, navigate crowds, and publicly speak. This role also requires the ability to work outdoors, including walking on uneven ground and being exposed to varied weather elements. **Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent that LSC may do so without undue hardship. The term “qualified individual with a disability” means an individual who with or without reasonable accommodation can perform the essential functions of the position. LSC’s Work Culture at a Glimpse Liberty Science Center’s culture can best be described as a fun, creative, collaborative, and casual working environment. Our Environment Liberty Science Center is located in a beautiful waterfront state park in Jersey City, New Jersey. Not only is Jersey City easy to get to from any points in Northern NJ and Manhattan, but it also holds the title of the most diverse city in the United States. Employees have access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. In addition, all employees have access to a terrace with stunning NYC views. Travel This position requires no travel.