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Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development What Sets Us Apart? FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader. Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on performance. As a General Manager in Training, you will • Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales, • Successfully lead the front desk team to exceed all sales and performance goals, • Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores, • Oversee and manage daily operations of the front desk, • Assist General Manager in managing the daily operations of the business, • Train, monitor, and coach teams, including in-the-moment coaching, • Assist in recruiting, onboarding, and training all new hires at the front desk, • Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements, • Passionately promote sales, promotions, and events, • Uphold spa cleanliness standards, • Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.The GMIT has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred. Role Requirements • Passion for people and providing excellent service, • Ability to work flexible hours including nights, weekends and some holidays, • Ability to occasionally travel for training, conferences, or other business-related activities, • Excellent verbal and written communication skills, • A fast learner with a positive attitude, • Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus, • A strong team player with the ability to work independently, • Exceptional organizational skills including attention to detail and multitasking, • Critical thinking skills, including customer conflict resolutionWe cant wait to meet you!