Facilities Operations Manager
24 days ago
Seattle
Job DescriptionABOUT THE ROLE Responsible for managing the daily environmental, office, and event support operations for the interior and exterior of facilities across all sites. Oversee the Office Services, Environmental Services, and Event Support teams, provide leadership and mentoring to three direct reports: Facilities Operations Assistant Manager, Facilities Operations Lead, and Facilities Operations Associate. Responsibilities will include the following, but are not limited to:General Management • Responsible for the implementation of Office Services, Environmental Services, and Event Support work across all sites, • Oversee a 24/7 operation that works in three shifts, 1st (Day Shift), 2nd, and 3rd (Overnight Shift), • Plan, organize, and communicate staff work schedules and projects, • Evaluate progress of work for completeness, accuracy, and conformance to standards and specifications with ongoing review and shift audits, • Perform annual performance dialogues as well as coaching, training, and opportunities for growth, • Collaborate with internal and external stakeholders towards the successful completion of projects and delivery of day-to-day needs, • Work with Director of Facilities to determine priorities for maintenance and service activities, • Perform periodic site visits with Director of Facilities, • Supervise Office Services and Environmental Services and Event Support staff across all sites and shifts, • Schedule and oversee contracted services for office services, building maintenance, and environmental services, including pest control, paint contractors, and exterior upkeep third party vendors, • Inspect contracted maintenance work for conformance with plan agreements and resolve disputes between the department and contractors, • As needed, personally performing any of the Facilities, Office Services, and Environmental Services duties, • Partner with supervisor on office space planning needs, • Inspect appearance and cleanliness of areas after job completion, • Repair and maintain Facilities FF&E, custodial equipment, and maintain stock of parts, • Develop cleaning equipment service requirements and plans, • Contribute to the establishment of service and operations standards with a focus on consistent superior performance and cross-functional collaboration, • Work with colleagues to make effective business decisions to achieve goals and maximize efficacy, • Implement and monitor policies and procedures, • Provide technical assistance and training to staff Budgeting, • Participate in annual operating and capital budget processes, including five-year projections, • Prepare and administer the department budget in assigned area of responsibility, • Workforce planning and annual staff requirementsOther Duties, • Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer service—creating positive, meaningful experiences for all visitors, every time BENEFITS Benefits include a fully employer paid HMP medical plan or an employee contribution PPO plan, dental, vision, and basic life insurance/LTD/AD&D, Flexible Spending Account, Short Term Disability, Supplemental Dental Insurance and participation in SAM’s 403b retirement plan. Following 1 year of service and 1,000 hours worked, SAM makes a discretionary 3% employer contribution regardless of participation and provides an employer match program. Historically, this contribution has been made annually. Additional benefits include paid time off for vacation, PSST, bereavement leave, and jury duty, 11 scheduled holidays, 1 paid floating holiday, a subsidized unlimited Orca card, onsite fitness facility, and an EAP. FT Staff also receive a Patron level membership to SAM, a Tier III membership to the American Alliance of Museums and discounts to museum shop and programming. ABOUT SAM Seattle Art Museum’s vision is to be the museum for all of Seattle—a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. To create a welcoming community where people find inspiration and discover our common humanity through exceptional art and dynamic, engaging programs. Art is always at the start and heart of what we do. Collecting, conserving, and displaying extraordinary works of art is the governing motivation of our museum. So too is fostering a vigorous exchange of ideas while cultivating connection with the broad array of communities we serve. As the leading visual arts institution in the Pacific Northwest, SAM shares its global connections, powerful exhibitions, and dynamic programs to engage, educate, and inspire. SAM is a vibrant, three-site organization that is supported by 365 employees, 10 executive leaders, and more than 200 volunteers. WE ARE LOOKING FOR Required Qualifications • Post-secondary education or training, or the equivalent combination of education and experience, • Five to Seven years’ relevant experience in facilities operations and environmental services, including a minimum of three years in a people management capacity, • Strong management and supervisory skills; ability to motivate teams and simultaneously manage several projects, • Demonstrated ability to establish and maintain effective relationships with executives, management, employees, and the public, • Proactive, strategic, and professional verbal and written communication, with an ability to tailor communications according to audience, • Successfully assess priorities and work well with deadlines, exceptional time management, problem solving, and analytical skills, • Orientation towards customer service, • Highly organized, adept at self-initiation and working with autonomy, • Experience planning, organizing and managing proactive, reactive, and preventative maintenance programs in a large commercial or institutional setting, • Exercise discretion in maintaining confidentiality of sensitive information, • Ability to maintain and operate environmental services equipment, • Environmental services and housekeeping skills, • Working knowledge of cleaning and maintaining finishes and furnishings, including chemical treatment, • Experience in managing planning and decision-making processes, • Be proficient in, or willing to train in First Aid, AED and CPR, • Ability to write clear and understandable maintenance task procedures, • Experience in managing vendors and outsourced relationships, • Ability to exercise sound judgment and common sense in handling emergencies, • Strong project management skills related to complex facilities operations, • Excellent planning, financial management, and organizational skills, • Strong track record in exercising sound, timely judgment, • Proficiency in Microsoft Office Suite, Zoom, Asana, Slack and internet-based research, • Ability to pass and maintain security background check clearancePreferred Qualifications, • Bachelors (BA) or Associate’s degree (AA) or other advanced educational credentials, • Seven plus (7+) years as an experienced people manager and mentor overseeing a large and highly diverse workforce, • Experience in a cultural institution or museum Celebrating difference. At Seattle Art Museum, our members, visitors, and local community come from all walks of life, and so do our employees, volunteers, and interns. The plurality of our identities and experiences strengthens our mission: connecting art to life. Our mission and vision call us to be responsive to a multitude of cultural contexts and lived experiences, and as such, our Strategic Plan directly addresses the role art plays in empowering and elevating social justice movements, and promoting structural change to further equity in our society. SAM is particularly dedicated to racial equity in the workplace, because we know that people of color are the most impacted when it comes to both historical and present inequities. We know that equity is not a single fixed destination, it’s ongoing reckoning. As SAM continually strives to be a more inclusive and equitable workplace, we are particularly interested in engaging with those who have been historically underrepresented in the museum field. We are dedicated to building a diverse workplace, and a sense of belonging for each and every employee, because we know our organization is at its best when we celebrate difference. SAM is an equal opportunity employer. We are an equal opportunity employer, and consider qualified applicants for employment without regard to race, color, creed, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, sensory, physical, or mental disability, genetic information, military or veteran status, gender identity or expression, sexual orientation, citizenship or immigration status, or other applicable legally protected characteristic. If you need assistance applying for a role due to a disability or additional need, please let us know at . The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of the role. If you need an accommodation during the application or interview process, please contact . For candidates, we ask that, if possible, you wait until you're invited to a screen, online technical assessment or interview before requesting an accommodation. We encourage you to apply. We are dedicated to building a diverse workplace, and a sense of belonging for each and every employee, because we know our organization is at its best when we include, celebrate and embrace difference. We encourage you to submit an application, even if your experience doesn’t feel like a 100% match with the position. We know applying for a job can be intimidating, and research tells us that womxn and folks of color are less likely to apply if they don't see themselves meeting or exceeding every single qualification listed. We encourage you to apply, even if you feel unsure about whether you meet every requirement in this job post. You could very well be a great fit for this role or others. Requirements for employment. In order to be employed by the Seattle Art Museum, you must reside in the state of Washington. Employment at SAM is contingent upon successful clearing and maintenance of clearance in both a federal and state criminal background check. Want to learn more? If you haven't already, check out our Careers page for more on working at SAM. Though we'd love to be able to reply to every question that crosses our desk, due to the high volume of applications we receive, our HR team is unfortunately unable to offer a response to inquiries requesting search status updates, inquiries about hiring timeline, or requests to be put in touch with directly with the Hiring Team. If your experiences and capabilities are well suited to an open role, our Recruiter or the Hiring Manager will reach out directly to schedule an interview. Thanks for your understanding! Powered by JazzHR VR4nHFH7jP
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