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  • Head of Procurement
    Head of Procurement
    7 hours ago
    Full-time
    New York

    WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: • Positive Attitude, • Inclusion, • Social Ties, • Growth For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do. From your first day, you'll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. Reports to: Director of Supply Chain & Procurement Direct reports: Procurement Manager Location: Office, 110 Greene Street, NYC, 10012 Type: Full-time on-site Job Description The Head of Procurement owns the cost of goods sold for the business, leading all sourcing, supplier negotiation, and category strategy across food, beverage, packaging, and non-product supplies. This is a commercially driven role: beyond securing supply, the person is accountable for protecting and improving margin through smarter buying, product and specification improvement, and tight collaboration with Product Development team, Operations, Finance, and Marketing - including the end-to-end management of Limited Time Offers. Reporting to the Director of Supply Chain & Procurement, this role leads the Procurement team - the deal-making, sourcing, LTO, profitability, and product-optimization side of the function - as the peer counterpart to the Supply Chain team. Key Responsibilities Cost & Margin Ownership (COGS / GM) • Own COGS and gross margin targets across the product portfolio; report performance to leadership and drive corrective action., • Identify and quantify margin-improvement opportunities — Spec changes, yield improvement, substitutions, recipe cost analysis., • Monitor commodity and input-cost markets; anticipate cost movements and forward-buy or hedge where appropriate to protect margin. Supplier & Contract Management • Lead negotiation of pricing, rebates, volume commitments, and commercial terms with suppliers and distributors., • Run supplier selection, tenders/RFQs, and onboarding; consolidate the supplier base where it improves cost, quality, or reliability., • Build and manage strategic supplier relationships; conduct regular vendor reviews and hold suppliers to agreed service, quality, and pricing terms., • Own and maintain the supplier contract portfolio — drafting, renewals, pricing agreements, and a clear review/renewal calendar — ensuring all agreements are current, accurate, and on file., • Manage and maintain product specification sheets, keeping specs accurate, version-controlled, and aligned with agreed supplier terms and cost targets., • Own the rebate framework end-to-end: negotiate rebate terms, track accruals against agreed thresholds, and ensure rebates are invoiced, collected, and reconciled in full and on time. Product Improvement & Category Strategy • Partner with Culinary/R&D to identify product improvement opportunities that enhance quality, consistency, or margin., • Lead specification management — ensuring specs are accurate, value-engineered, and aligned to cost targets without compromising guest experience., • Develop category strategies (e.g. proteins, produce, dairy, beverage, packaging) and own the buying plan for each. LTO & New Product Management • Manage the procurement side of Limited Time Offers end-to-end, working closely with the Procurement Manager and cross-functional teams., • Secure supply, pricing, and volume forecasts for LTOs and new launches; ensure availability for launch and clean exit at wind-down to avoid stranded stock., • Cost LTOs ahead of launch and feed margin guidance into go/no-go and pricing decisions. Compliance & Food Safety • Ensure suppliers meet food-safety, quality, traceability, and accreditation standards; manage supplier audits and approvals., • Support sustainability and responsible-sourcing commitments across the supply base. Leadership • Lead, coach, and develop the Procurement Manager and team; set objectives and build capability., • Establish procurement processes, controls, and ways of working, aligned to the Director of Supply Chain & Procurement's strategy. Required Qualifications & Experience • Significant procurement experience in F&B, hospitality, foodservice, retail, or FMCG, with demonstrable ownership of COGS/margin., • Proven track record negotiating with food/beverage suppliers and distributors and delivering measurable cost savings., • Strong commercial and analytical background — comfortable building cost models and working in detail with Finance., • Experience managing or developing a procurement team., • Knowledge of food safety and quality standards relevant to the category., • Degree in a relevant field and/or recognized procurement qualification (e.g. CIPS) preferred. Skills & Competencies • Sharp negotiator with strong commercial judgement., • Highly numerate and data-literate; advanced spreadsheet skills., • Organized and able to manage multiple categories, suppliers, and launches in parallel., • Hands-on, ownership mindset, comfortable in a fast-moving environment. Compensation is $150,000 Joe & the Juice is proud to be an equal opportunity employer. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome all qualified applicants — no matter your race, gender, age, religion, sexual orientation, or background. NOTICE OF NON-DISCRIMINATION POLICY [https://tinyurl.com/joejuicenotice](https://www.linkedin.com/redir/redirect/?url=https%3A%2F%2Ftinyurl%2Ecom%2Fjoejuicenotice&urlhash=QeP9&isSdui=true)] ABOUT JOE & THE JUICE JOE & THE JUICE is a healthy fast-casual concept founded in Copenhagen in 2002; since then, we have grown to more than 500 locations across 20 countries and now employ more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade-off between taste and health. We serve high-quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products toward the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.

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  • Executive Assistant & STEM Leadership Fellow
    Executive Assistant & STEM Leadership Fellow
    20 days ago
    $18–$25 hourly
    Part-time
    Bergen-Lafayette, Jersey City

    Right Hand to the CEO | Future Leader | Builder of Possibilities Part-Time | New York City / Jersey City Area There are jobs. There are careers. And then there are opportunities that change the trajectory of your life. This is one of them. This person will often be the first impression, the last follow-up, and sometimes the face of the organization when the CEO cannot be present. We are therefore seeking someone whose professionalism, judgment, and presence inspire trust and confidence. For more than eleven years, STEM Kids NYC (and its affiliate program, STEM Kids New Jersey) have opened doors for young people through transformative STEM experiences that spark curiosity, build confidence, and expand opportunity. We partner with schools, families, universities, nonprofits, and community organizations to ensure that children—particularly those who have historically been underrepresented in STEM—can envision themselves as engineers, innovators, designers, and problem-solvers. Behind every thriving organization is someone extraordinary. Someone who notices the details others miss. Someone who anticipates needs before they are spoken. Someone who can think three steps ahead. Someone who can draft an impeccable email, reorganize a chaotic calendar, coordinate an event, solve a problem, run an errand, reassure a family, prepare materials for a meeting, and still ask, “What else can I take off your plate?” If you are looking for a position where you simply clock in and clock out, this is not the role for you. If, however, you are energized by responsibility, inspired by purpose, and eager to become an indispensable partner in building something meaningful, keep reading. The Opportunity You will work directly alongside the Founder and CEO of an established STEM organization as a trusted thought partner, operational extension, and ambassador of the organization’s values. You will help transform ideas into action. You will protect the CEO’s time and energy so she can focus on the work only she can do: mentoring staff, building partnerships, expanding access to STEM education, supporting families, developing innovative programs, and raising resources to ensure that every child has the opportunity to thrive. This role requires intelligence, initiative, warmth, discretion, and excellence. It also offers something increasingly rare: A front-row seat to leadership. Who You Are • You are the person people rely on., • You remember what others forget., • You write beautifully., • Your grammar is impeccable., • You communicate with confidence and professionalism., • You think critically., • You solve problems instead of creating them., • You don’t wait to be told what to do., • You ask thoughtful questions., • You anticipate obstacles and arrive with solutions., • You understand that excellence lives in the details., • You are organized without being rigid., • You are polished without being pretentious., • You can move seamlessly between boardrooms, classrooms, conferences, and community events., • You understand that kindness and accountability can coexist., • You take ownership., • You follow through., • You do what you say you are going to do. What You’ll Do • Manage and prioritize the CEO’s calendar and scheduling needs., • Monitor and manage executive email correspondence., • Ghostwrite, edit, and proofread communications on behalf of the CEO., • Coordinate meetings with school leaders, donors, business owners, community partners, and staff., • Prepare agendas, meeting materials, and follow-up communications., • Track projects, commitments, deadlines, and next steps., • Maintain systems that keep the organization running efficiently., • Provide concise daily status updates on accomplishments and priorities., • Assist with event planning and execution., • Coordinate logistics and occasionally travel locally on behalf of the organization., • Run approved business-related errands and support operational needs using your personal vehicle (mileage reimbursement provided)., • Serve as a calm, thoughtful, and professional presence in moments of complexity. Growth Beyond the Job Description This is not simply an administrative position. It is an apprenticeship in leadership. For those who demonstrate excellence, this role may evolve into opportunities including: • Teaching Assistant, • STEM Instructor, • Program Coordinator, • Family and Community Engagement Coordinator, • Operations Lead, • Site Director, • Program Director Individuals interested in education may receive mentorship and training to facilitate introductory engineering, coding, robotics, and maker-centered learning experiences for children. By learning the organization from the ground up, you will gain an understanding of leadership, operations, entrepreneurship, communication, and education that few early-career professionals ever experience. Two Paths to Excellence Experienced Professionals You may be the ideal candidate if you possess: • A bachelor’s degree from an accredited college or university;, • At least five years of experience supporting senior executives, founders, or organizational leaders;, • A demonstrated history of discretion, professionalism, and exceptional execution. Emerging Leaders and University Students Outstanding university students are also encouraged to apply. You may be an excellent fit if you: • Are actively enrolled in an accredited college or university;, • Are able to balance coursework with consistent, dependable availability;, • Demonstrate exceptional maturity and professionalism;, • Possess strong business writing skills;, • Think critically and solve problems independently;, • Preferably major in engineering, computer science, mathematics, science, or another STEM-related discipline. No prior executive experience is required for exceptional students who demonstrate uncommon potential. Professional Presence Matters You will often work behind the scenes. However, there will be times when you represent the organization publicly. You may accompany the CEO to conferences, professional development sessions, meetings, partner sites, and events. Professionalism matters. We are not looking for designer labels. We are looking for judgment. Neatness. Pride in presentation. Appropriate attire. Thoughtful use of technology. Strong interpersonal skills. The ability to make others feel respected and valued. You understand that how you show up reflects respect for yourself, the CEO, the organization, and the communities we serve. Additional Requirements • Bachelor’s degree required for experienced candidates., • Current college enrollment required for university candidates., • Valid driver’s license in good standing., • Reliable access to a personal vehicle., • Ability to complete occasional local travel and errands., • Willingness to commit to a minimum of two years in the role., • Successful completion of employment verification and professional reference checks. Who Should Not Apply • This role is not for individuals seeking a title without responsibility., • It is not for those who require constant supervision., • It is not for those who miss deadlines, avoid accountability, or rely on excuses., • We are seeking people who rise to the occasion., • We are seeking people who care deeply about doing things well., • We are seeking people m who find joy in helping others succeed. Why This Role Matters Every meeting you coordinate, every email you send, every problem you solve, every detail you catch, and every burden you remove from the CEO’s shoulders creates more space for the work that changes lives. It creates more opportunities for children to discover engineering. More access to computer science education. More partnerships. More scholarships. More innovation. More hope. If reading this description excites you—if your heart beats a little faster because you recognize yourself in these words—we encourage you to apply. Because we are not simply hiring an assistant. We are investing in a future leader. And we are looking for someone extraordinary to grow alongside us.

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  • Senior Training Manager
    Senior Training Manager
    9 hours ago
    Full-time
    New York

    WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: • Positive Attitude, • Inclusion, • Social Ties, • Growth For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do. From your first day, you'll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. As a Senior Training Manager in JOE & THE JUICE, you have the responsibility for training, educating and developing all District Managers and Store Managers within your designated markets based on our internal training modules and other relevant material determined by Head of Central Ops and Regional Director. The Senior Training Manager must be able to create and deliver engaging training to all needed roles within Joe & the Juice. You will design, refine, and roll out learning experiences that build capability, reinforce Joe's culture, and support operational excellence at scale. From onboarding to career progression, you'll translate strategy into actionable training modules and ensure consistent execution in the field. KEY RESPONSIBILITIES Program Development & Delivery • Design and refine role-specific training programs for District Managers, Store Managers, Assistant Managers, Shift Leaders, and Juicers, in collaboration with global HQ, • Support operations, ensuring markets deliver high-impact training sessions (virtual, classroom, and in-store) that engage, inspire, and develop participants, • Partner with New Store Openings team to build training into launch timelines and ensure smooth onboarding., • Leverage a mix of training formats and tools (e-learning, workshops, on-the-job training) to meet diverse learning needs and maximize accessibility, • Ensure all training content is engaging, practical, and operationally relevant, incorporating real-world scenarios and hands-on learning to drive retention and performance Cross-Functional Collaboration • Work closely with Operations, HR, Implementation and Marketing to ensure training aligns with business goals and brand standards., • Collect feedback from field leaders and iterate programs to meet evolving needs., • Act as a strategic liaison between field teams and cross-functional partners, ensuring clear communication, alignment, and seamless execution of training programs, • Drive consistency across departments by aligning messaging, processes, and expectations within all training materials Measurement & Impact • Track training participation, certification, and performance metrics., • Analyze data to evaluate effectiveness and recommend improvements., • Support the development of scalable tools, playbooks, and digital content SOP Creation & Operational Standardization • Develop, document, and maintain Standard Operating Procedures (SOPs) aligned with Joe & The Juice operational standards and brand guidelines, • Collaborate with Central Ops, Global HQ and Regional leadership to continuously refine SOPs based on field feedback and performance data, • Train and coach Managers, Shift Supervisors and Team Members on proper SOP execution, ensuring accountability and adherence in the field, • Support new market openings with structured training plans and on-the-ground execution Qualifications • 3-5 years of experience in Training, Learning & Development or a related field within QSR environments, • Proven people management experience, including leading, coaching, and developing teams (e.g., trainers, field leaders, or operational staff), • Strong background in designing and delivering scalable training programs across various roles and seniority levels, • Demonstrated ability to translate business strategy into practical training solutions that drive operational excellence, • Experience working in fast-paced, high-growth environments with evolving priorities and multi-stakeholder coordination, • Strong understanding of SOP development, operational standards, and training compliance frameworks, • Knowledge of food safety, hygiene standards, and regulatory compliance within food or hospitality environments, • Compensation Starting at $125,000 By joining Joe & The Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace. Together, we can create memorable guest experiences and build a vibrant, successful community. Joe & the Juice is proud to be an equal opportunity employer. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome all qualified applicants — no matter your race, gender, age, religion, sexual orientation, or background. NOTICE OF NON-DISCRIMINATION POLICY [https://tinyurl.com/joejuicenotice](https://www.linkedin.com/redir/redirect/?url=https%3A%2F%2Ftinyurl%2Ecom%2Fjoejuicenotice&urlhash=QeP9&isSdui=true)] ABOUT JOE & THE JUICE JOE & THE JUICE is a healthy fast-casual concept founded in Copenhagen in 2002; since then, we have grown to more than 500 locations across 20 countries and now employ more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade-off between taste and health. We serve high-quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products toward the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.

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  • Security Officer
    Security Officer
    2 months ago
    $29.12 hourly
    Full-time
    Manhattan, New York

    Security and Safety Supervisor - Night Shift New York Law School (NYLS), located in the heart of Tribeca, seeks a Security and Safety Supervisor for the night shift of 11:00 p.m. – 7:00 a.m. The Security Supervisor, under the supervision of the Manager of Security and Life Safety and the Vice President of Security and Community Affairs, will be responsible for training, supervising, and leading a security team of three to 10 security officers at our multi-building campus site during a tour of duty, along with a wide range of security and fire life safety tasks. Responsibilities: • Enforce security, safety, and fire prevention guidelines while preventing theft and damage to law school and community property throughout the campus., • Report any security, safety, or maintenance deficiencies to the appropriate personnel and/or department during each tour of duty., • Write detailed incident reports and/or other security-related reports., • Communicate with law school personnel using handheld radio, email, and mobile technologies such as a cellular phone and/or a tablet device. Serve as a liaison to faculty, staff, and students when performing duties., • Conduct daily, weekly, and monthly tests of security and life safety equipment and communications equipment., • Ensure staff always maintain cleanliness and orderliness at security posts and locker rooms., • Respond to and resolve security and life safety issues or problems as they occur., • Provide back-up relief and assist other security officers as needed., • Respond and serve as the incident command for all school emergencies according to security and safety guidelines while on duty, and provide standard first aid and/or CPR if needed., • Assist city, state, or federal law enforcement personnel to the extent possible within the limits of Security Officers' authority and the law., • When serving as the on-duty Fire Life Safety Director (FLSD), monitor all fire alarm systems, implement the evacuation plan following an alarm condition, conduct required tests, update records as required by law, coordinate with the fire safety team, and train Building Evacuation Supervisors., • Help to support the law school’s emergency preparedness activities and contribute suggestions and recommendations for resolving operational issues and/or problems., • Exercise first-level supervision of a security team consisting of law school and contract security personnel at multiple physical sites during each tour of duty, ensuring each officer is in proper uniform, and resolving work problems., • Conduct security briefings with security staff to highlight the day’s activities, security issues, etc., assigning breaks and mealtimes, and delegating tasks to security personnel for each tour of duty., • Ensure security staff adhere to all departmental policies, procedures, and guidelines. Ensure staff are providing excellent customer service to members of the law school community., • Monitor security staff conducting roving patrols by foot inside and outside of law school facilities., • Ensure security staff conduct thorough investigations of all complaints of disturbance, accidents, infractions, and criminal activity occurring on campus and undertake appropriate action or response., • Review, analyse, and evaluate reports and records, discuss reports with security staff to ensure accuracy and completeness, and assist security staff in writing reports., • Maintain the daily and weekly work schedule as changes occur and find replacement coverage when scheduling gaps occur., • Review and submit your NYLS timecards every week., • Conduct and aid in training programs, communicate job expectations, and coach staff in daily security operations campus-wide., • Enforce departmental policies and procedures, administer disciplinary actions to staff in collaboration with the Manager of Security and Life Safety when approved., • Advise security staff of new / revised security and safety policies and procedures to provide quality control., • Perform additional security and life safety-related duties as assigned by the Manager of Security and Life Safety and Vice President of Security and Community Affairs. Education and Experience Requirements • Associate’s degree from an accredited college or university, or one (1) year of relevant work experience in security, law enforcement, military, or emergency management, and 30 college credits., • 8-Hour pre-assignment certificate from an approved New York State Division of Licensing Services Security Guard School., • 16-Hour on-the-job (OTJ) certificate from an approved New York State Division of Licensing Services Security Guard School within 90 days of employment., • Ability to obtain and maintain a NYS Security Guard License and First Aid and CPR/AED Certification within six months of employment, and a New York City Fire Life Safety Director Certificate of Fitness within one year of employment. Ability to obtain and maintain a FDNY Fire Watch Certificate of Fitness within six months of employment., • Proficiency using handheld radio, cellular phone, and/or tablet devices, and standard desktop computer applications such as Microsoft Word, Excel, and Outlook., • Excellent interpersonal skills and experience communicating and working with others in a customer service and/or public safety environment., • Experience and/or ability to detect security and life safety problems and report information to the appropriate personnel., • Strong analytical and organizational skills with the ability to multitask and keep track of many different assignments at once., • Ability to write, speak, and understand English sufficiently to receive and understand detailed information and experience writing detailed reports and correspondence, provide instruction, and communicate information effectively., • Physically capable of responding quickly and appropriately to emergencies and of standing, sitting, and/or bending knees for extended periods of time to be extremely mobile., • Flexibility to work outside regularly scheduled work hours (including weekends and holidays) as required, and ability to adapt physically and psychologically to the changing needs and priorities of the Office of Security and Life Safety and the Law School. Preferred Qualifications: • Bachelor’s degree from an accredited college or university, or two (2) years of relevant work experience in security, law enforcement, military, or emergency management, and 60 college credits., • New York State Security Guard License and/or New York State Peace Officer License, New York City Fire Life Safety Director Certificate of Fitness, New York City Fire Watch Certificate of Fitness, and First Aid and CPR/AED certification., • Previous experience working in public safety at a school or college., • Previous experience training and/or leading/supervising security staff, and experience in taking initiative with little or no supervision., • Knowledge of emergency management and incident command principles., • FEMA professional development series (PDS) certificate, ICS-100-200. Compensation: This position offers an hourly rate of $29.12 and an annual salary of $56,784.00. Compensation includes a competitive benefits package.

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  • Store Manager
    Store Manager
    2 months ago
    $24–$27 hourly
    Full-time
    Manhattan, New York

    At Baked by Melissa, we don’t just sell cupcakes—we deliver a premium, joyful, and memorable guest experience rooted in exceptional service and thoughtfully crafted products. Our bite-size treats are beloved nationwide, and our in-store experience is the heart of the brand. As a Store Manager, you will be responsible for overseeing the daily operations of our kiosk, ensuring the store is fully staffed, operationally prepared, and set up for success. This full-time position requires strong ownership, flexibility, and accountability, as you will manage a team of 6-9 retail employees. You must be able to seamlessly shift between leading as a manager and executing as a hands-on associate when needed, consistently representing the brand at the highest level. Key Responsibilities: • Store Leadership & Performance: Take full ownership of store performance by delivering against sales plans and KPIs (AOV, conversion, traffic). Proactively monitor business trends and lead the team to drive results, ensuring consistent execution of operations, team standards, and customer experience., • Operational Excellence: Own full accountability for the assigned store being open, staffed, and operationally ready at all times. Ensure the store consistently meets company standards for opening, closing, cleanliness, and overall readiness. Confidently step in as needed, at times operating as the sole team member, to deliver a best-in-class customer experience. Oversee ordering of store supplies within budget and maintain proper inventory levels to avoid disruptions., • Team Management & Development: Create and manage weekly store schedules aligned with business needs and payroll budgets, monitoring labor spend to meet financial targets. Proactively plan for coverage, acting as the primary point of contact for call-outs and gaps, and partnering with regional leadership to resolve staffing needs. Support hiring efforts, maintain a strong bench of trained team members, and carefully review/approve weekly timecards. Lead, coach, and develop Sales Associates in partnership with the Retail Talent & Development Manager to meet performance expectations and execute training programs., • Customer Experience: Ensure teams consistently deliver a best-in-class, on-brand customer experience, leading by example through energy, product knowledge, and service standards. Address and resolve customer concerns quickly and professionally., • Business Communication & Meetings: Participate in weekly retail meetings, confidently speaking to store performance, traffic trends, sales barriers, and staffing challenges. Communicate proactively and transparently, bringing solutions to identified issues. Qualifications: • 2 years of retail management experience (multi-unit experience preferred but not required)., • Strong leadership and team development skills., • Ability to problem-solve quickly and manage multiple priorities., • Excellent communication and organizational skills., • Ability to work 35-40 hours per week, including a flexible schedule with possible nights, weekends, and holidays., • This role is in-person, and all administrative duties must be completed on-premises. What Success Looks Like: • Stores are consistently staffed, operationally sound, and customer-ready., • Teams are engaged, well-trained, and performing to expectations., • Scheduling gaps are proactively solved without disruption to the business., • Strong ownership of store performance and accountability across teams, with the ability to articulate successes and opportunities regularly, demonstrating a true business owner mindset., • Store Manager performance is incentivized based on results.

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  • Assistant Manager
    Assistant Manager
    2 months ago
    $66000 yearly
    Full-time
    Manhattan, New York

    Locations: Upper West Side (10024) & Lower Manhattan (10007) A NYC Food Handler's is required Job Overview We are seeking a dynamic, service-driven Assistant Manager to join our team across two New York City locations. This role is rooted in hospitality—creating a warm, welcoming, and consistent guest experience while ensuring smooth and efficient store operations. As Assistant Manager, you will lead by example on the floor, inspiring your team to deliver exceptional service, maintain high standards, and foster a positive, guest-first environment. You will serve as a key operational leader, supporting staff, resolving issues in real time, and ensuring that every guest interaction reflects our commitment to excellence. Key Responsibilities Hospitality & Guest Experience • Lead by example to ensure exceptional hospitality is consistently delivered by you and the entire team, • Create a welcoming, service-oriented environment that prioritizes guest satisfaction and repeat business, • Handle customer inquiries and concerns with professionalism, empathy, and urgency, • Enforce company standards for customer service, cleanliness, and product quality Team Leadership & Support • Supervise, coach, and support staff during shifts to ensure smooth service and strong team morale, • Perform all responsibilities expected of a team member, stepping in wherever needed, • Cover shift call-outs when no other team member is available, • Ensure all staff adhere to uniform policies and health & safety compliance standards, • Support hiring, onboarding, training, and ongoing development of team members Operations & Store Management • Oversee daily store operations to ensure efficient, seamless service across both locations, • Serve as the first point of contact for operational issues and escalate to the Assistant Director of Operations when necessary, • Assist with opening and closing procedures, ensuring readiness and accuracy, • Enforce company standards across all areas, including cleanliness, drink quality, and overall store presentation Inventory & Compliance • Monitor and maintain store inventory, including paper goods, milk, pastries, and other essential supplies, • Oversee stock replenishment and organization to support uninterrupted service, • Ensure the store consistently meets NYC Health Department standards and regulations Financial & Administrative Duties • Manage cash handling procedures with accuracy and integrity, • Conduct bank runs, including obtaining change, making deposits, and cashing petty cash, • Support payroll processing and basic administrative tasks as needed Sales & Business Growth • Motivate the team to meet and exceed sales goals while maintaining a hospitality-first mindset, • Assist with merchandising and in-store initiatives that enhance the guest experience and drive revenue, • Support local marketing and promotional efforts to increase store visibility Requirements • Proven experience in a supervisory or Assistant Manager role, ideally in retail, café, or hospitality environments, • Strong leadership skills with a hands-on, team-first approach, • Passion for hospitality and delivering exceptional guest experiences, • Excellent communication and interpersonal skills; bilingual abilities are a plus, • Proficiency in POS systems, cash handling, and retail operations, • Experience with inventory management, purchasing, and basic administrative functions, • Strong organizational and multitasking abilities in a fast-paced environment, • Knowledge of health, safety, and sanitation standards (NYC experience preferred) Why Join Us? Join a team that puts hospitality at the heart of everything we do. This is an opportunity to grow as a leader, make a meaningful impact on both guests and team members, and be part of a collaborative, high-energy environment. We’re looking for someone who thrives on creating memorable experiences, leading with intention, and continuously raising the bar.

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