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Job Description Job Title: Program Coordinator ECDSS Staff Category: Full-Time Department: EPC200 Reports to: Director of Parenting Supervises: N/A FLSA Classification: Non-Exempt Effective Date: 2/20/25 Position Summary: This human services position is office-based and will work closely with Erie County Department of Social Services (ECDSS) Case workers to receive referrals for individuals mandated to attend parenting education through EPIC. The Coordinator will enroll participants in FIT (Families in Transition) virtual workshops, and serve as an accountability coach working with participants to prepare them for the sessions, ensure their attendance and be in the class as an observer, to create billable notes regarding the referred parent/guardian/caregiver. The Coordinator follows up individually, by video or office visit, to recap the class, discuss how learnings from the class will be implemented, and additional role-playing of the parenting strategies learned. Essential Functions: • Work directly with Erie County Department of Social Services to obtain referrals and promote parent training opportunities. Cultivate relationships with Child Protective Services (CPS) and Children’s Services (CS) to increase referrals. Cultivate independent community outreach to source referrals., • Enroll referred participants to appropriate parenting education groups., • Work very closely with internal FIT Coordinator to organize materials/paperwork., • Guide participants in EPIC programs which includes conducting initial conversation, communicating program content and dates, sending parenting materials to participants, reminders of workshop dates/times., • Attend workshops as an observer and monitor participants in EPIC programs., • Ensure completion of required case paperwork., • Enter case notes and record service-related tasks daily., • Provide weekly follow up and one on one support and parent coaching after each discussion group., • Serve as back-up FIT Facilitator on an as needed basis (training provided)., • Work with ECDSS Caseworker to maintain reporting requirements, data entry, evaluation forms, and other contract requirements., • Review assessments and refer parents to appropriate EPIC programming and other resources as needed., • Communicate with supervising director to maintain dignity and safety of participants, facilitators and staff., • Other relevant duties as assigned by management., • Maintain reporting requirements, data entry, evaluation forms, and other contract requirements through ECDSS Connections online system., • Report participant attendance to inquiring sites ensuring a valid release of information form is on file., • Prepare billing for finance as required., • Complete quarterly stakeholder reporting., • Work with Finance department on policies and procedures., • Ensure accurate data collection and data entry of participant information., • Completion of appropriate paperwork for tracking and recordkeeping. Knowledge, Skills and Abilities: • Strong personal initiative to motivate participants., • Strong communication skills to convey neutrality and supportiveness., • Strong attention to detail, organizational skills to ensure participants’ attendance., • Strong ability to multitask and meet deadlines., • Confidence speaking during needs assessment consultations and in group settings., • Effectively build and maintain external and internal relationships and provide a high level of service., • Ability to work within a team structure as well as independently., • Competency working with diverse cultural and ethnic populations., • Ability to interact with participants using a strengths-based approach., • Demonstrated capability to conduct oneself in a calm and professional demeanor when dealing with people and/or with difficult situations., • Ability to maintain participant confidentiality at all times., • Comfortable working with at risk participants, including those with mental health diagnosis., • Associate’s degree in a related field and a minimum of three (3) to five (5) years’ relevant experience or Bachelor’s degree in a related field and a minimum of two (2) years’ relevant experience or Master’s Degree and one (1) year’s relevant experience in Human Services. Prior experience as a trainer or teacher is valuable., • Case management and systems navigation experience., • Experience connecting people in need to resources (food, shelter, transportation)., • Computer skills including proficiency in Microsoft Word and Excel., • Database experience, Salesforce experience preferred (will train)., • Experience working with ECDSS and Connections systems helpful (will train). The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Mainly weekdays, but must have the flexibility to work schedule that is accommodating to participants, which includes some evenings and weekends., • Must have a suitable remote/work space to attend and/or facilitate virtual workshop., • While performing the duties of this job, the employee is regularly required to stand, walk, and sit for long periods of time., • The employee is required to regularly reach with arms and hands; use hands to handle. Hands and fingers frequently perform repetitive motion including typing/keying., • Occasionally the employee will lift and/or move up to 50 pounds., • This job requires close vision, peripheral vision, depth perception and the ability to adjust focus., • Employee is required to regularly talk and hear., • Must have reliable transportation.

Job Description Are you ready to Strut with European Wax Center? Perks & Benefits • Vacation Time, • Medical, Dental, Vision, • Supplemental Insurance, • Liability Insurance, • 401(k) matching, • 401(k) profit share, • Discounts on waxing services, laser hair removal services and retail products, • Hourly wage plus performance incentives, • Great referral program, • Career growth, • FSA Program, • Paid Training, • Professional Development Opportunities/Continued Education European Wax Center, the fastest growing company in the beauty lifestyle category, is seeking an exceptional Assistant Manager with a passion for sales, team building and training to oversee operations and drive performance. Must have proven track record of success with sales and team building and be able to work a flexible schedule including days, evenings and weekends If you share our passion for beauty, consistently exceeding guest expectations, thrive in an environment that rewards great performance and want to assist in leading a top performing team in the European Wax Center family, then this is the place for you! As an Assistant Manager, you will be assisting in all aspects of daily operations with a focus on achieving sales goals and delivering exceptional customer service. A Day in the Life • Drive this top performing location to break national company records Infuse the team with a passion for creating outstanding customer experiences., • Foster a positive work environment that encourages ideas and innovative problem solving., • Coach performance through available metrics and encourage associate's professional growth through achievement and accountability., • Implement and execute systems/process consistent with a high performing franchise, • Create visual tracking and analytical reports using Excel, Word and Power Point 80% of time is customer facing, however you will also be responsible for administrative tasks including, but not limited to, scheduling, inventory and reporting., • A passion for people and sales!, • Demonstrated success as an effective trainer and motivator to create a winning team., • Be enthusiastic about our brand, outgoing, energetic, resourceful and detail oriented., • Exceptional customer service and social skills including ability to communicate effectively in all situations. including guest relations, conflict resolution, individual coaching and group presentations., • Demonstrate the ability to evaluate issues, establish priorities and adjust direction when necessary., • High school diploma or equivalent., • 2 year experience in Customer Service preferred., • 2 year experience in Sales preferred. European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.