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Job DescriptionBenefits: • 401(k), • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off Key duties of AGM: Operational Supervision: To set a good example for the staff with regard to punctuality, attendance, attitude, safety, and hygiene. To practice and promote relevant Personal Safety, Food Safety, and Fire Safety standards. To communicate regularly and effectively with all staff members through staff meetings, appraisals, and one to one coaching. To implement quality and productivity objectives and to develop and implement staffing and business plans to achieve company goals. To develop operational strategy and ensure that the operational activities meet organizational requirements. To address operational, technical, and mechanical issues in a timely manner. To assist the GM to monitor and maintain the POS system and reconcile daily receipts. Staff Productivity: To ensure that employees follow the company standards, policies, and strategies. To delegate daily work assignments and schedules for employees. Coach and develop employees to build a strong cohesive working team. To be informed and aware of all relevant legislation regarding labor laws, workplace safety, harassment issues, and employee rights. To communicate regularly, efficiently, and professionally with staff, heads of departments, and ownership. To regularly communicate with customers, staff, other management, and ownership regarding quality of product & service. To meet with ownership and management to discuss all policy issues and changes when necessary. To meet with staff, heads of departments, other managers, and ownership to discuss details for promotional events & special occasions such as private parties, buyouts, and other special events. To constantly strive to improve the standards of hygiene, safety, production, morale, and service throughout the company. To implement and maintain efficient & effective work methods & systems. To schedule staff based on expected business needs to avoid overtime as much as possible. Cost Control of Business: To optimize profits by controlling prime costs - food, beverage, and labor costs. Actively identify and be aware of ways to find savings and eliminate waste in all areas. To ensure that all services delivered within the business are being charged correctly. To oversee inventory, and communicate any shortages or other unexpected results to the ownership. To manage the pooled tips daily fund, record, and distribute according to Kaiyo policy. Quality of Service: To strive to ensure that Kaiyo staff is among the very best trained in the city. To conduct pre-shift meetings, monitor & evaluate staff performance, and provide constructive feedback. To ensure that all staff are properly, completely, and continually trained to the fullest extent possible especially as regards knowledge, technique, safety, consistency, hospitality, and professional conduct. To consistently practice and act as a role-model in the delivery of the highest standard of hospitality to ensure that no guest ever receives less than excellent service. To treat all employees and all management with respect at all times while still being highly passionate about your role in the business. To ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests Quality of Standards: To adhere to company standards and service levels to increase sales and minimize costs including food, beverage, supply, utility, labor costs and all other controllable expenses. To ensure company policies and brand equity standards are followed. To consistently review operations to identify any problems, concerns, and opportunities for improvement. To develop and implement creative solutions to areas of improvement. Overall Safety & Hygiene: To practice high standards of personal hygiene at all times in terms of grooming and uniform. To be responsible for ensuring that safety, security, and sanitary procedures are adhered to throughout the property. To maintain the required standards of operational hygiene according to the San Francisco Department of Public Health Retail Food Safety Program at all times. To train and monitor all staffs hygiene and safety standards and to keep yourself and the staff up to date on their Food Handlers Certification. To train and monitor all staffs safety practices with special attention to regular hand washing, maintaining the floor in clean & safe non-slip condition, maintaining equipment & tools in proper & safe condition, use of proper lifting technique, proper attire & gear, and professional demeanor of the entire staff at all times. Working Conditions & Job Specification: This position will require standing for extended periods of time. Occasional environmental exposures to cold, heat, steam, and water. The individual must be able to transport up to 50 pounds on occasion and up to 35 pounds regularly. Must be able to speak, read and understand basic English phrases and directions.

Job Description About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team, and the problems you get to solve together. We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates we encourage new ideas and toast every win. We're excited about having a meaningful impact on people's workplace experience. Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team. We are proud to have been recognized as one of America's 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes' Best Startup Employers. To learn more, visit . About the Role: The Assistant General Manager role is a pivotal role at Industrious, supporting and overseeing 3 to 5 of our locations and requiring a breadth of diverse skills to achieve your goals of maintaining a high quality customer experience, hiring and managing all Member Experience Associates, driving a healthy P+L, assisting in providing effective tours, and cultivating team development for your area. Your leadership will be crucial as we expand our 150 locations across the globe. You might spend the day coaching and inspiring your team members, project managing local marketing efforts, pitching in to help drive sales in a high potential location, helping one of your team members with a difficult member issue, or covering for one of your team members while they are out on vacation. You will have the opportunity to shape and define how Industrious operates overall, using your unique vantage point - close enough to our local teams and members yet seeing patterns across a number of locations - to propose and lead network-wide changes that make us better every day. Success will mean providing a happier, more productive, and more connected workplace for thousands of amazing members, and a highly engaged and effective team in our locations. As Assistant General Manager, you will: • Directly manage a team of 1-3 Member Experience Managers, whose role focuses on providing exceptional member experiences each day, • Account manage our membership contract renewals, working in tandem with MxMs to support and drive ongoing commitments in your primary locations, • Strengthen your team, build a culture of excellence and hospitality, and develop future Industrious leaders through in-depth coaching, performance management and hiring, • Serve as the face of the business in your area by playing a hands-on role in sales, engaging in negotiations with large potential members, handling local PR requests and resolving challenging member relations issues, • Assist the General Manager in the launch of new locations in your area, including executing against hiring, marketing and sales goals, in partnership with our launch team, • Collaboratively partner with your General Manager, the marketing team, sales team, our centralized operations team and other Assistant General Managers to support your area goals and efficiencies, • Analyze, report on and take action against key performance metrics, including, but not limited to: Net Promoter Score, Revenue and Profit vs. targets, Performance against Hospitality Standards, and Operational Consistency, • Proactively identify and drive implementation of opportunities for improvement across all elements of our unit operations, • At least 3 years experience in multi-site operations management in hospitality, F&B, retail, coworking or other customer facing industries., • Strong P&L and financial management skills, • Proven people management and coaching skills in a multi-site environment, • A passion for hospitality and creating exceptional customer experiences, • Experience driving local marketing and sales initiatives, • Excellent communication skills with the ability to comfortably handle difficult conversations The annual base compensation range for this role is between $80,000 and $90,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for quarterly and annual bonus opportunities based on individual and company performance totaling up to $14,000 per year. Base and bonus compensation are just two components of Industrious' total compensation package that may be available to employees. Other great employee perks and benefits include heavily subsidized healthcare plans, generous paid time off, long-term incentive program, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies. If your expected compensation falls outside of the given range, and you are still interested in working at Industrious, why not join our Talent Pipeline and be kept in the loop for all new opportunities that could be a good fit for your experience. Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Industrious in the News: • Getting Our Team to Show Up And Love It: What We've Learned from Thousands of Office Days, • How Industrious became an $800million brand by building a sense of belonging, • CBRE Group to Acquire Industrious, Create New Business Segment, • A note from our CEO about Industrious + CBRE, • Industrious Partners with Delta Business Traveler to Support Every Kind of Business Flyer, • CBRE Chooses Coworking Hub for Its New Global Financial Headquarters, • The Anti Adam Neumann of the Co-Working Industry