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  • Clinical Lead
    Clinical Lead
    1 month ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    Program Overview: The Support and Connection Center provides 24/7 short stay, engagement, stabilization, and treatment services for adults with mental health and/or substance use issues referred directly by NYPD as an alternative to the traditional police responses of arrest, summons, or transport to an emergency room. Guests are referred to the Center when their infractions are non-violent and/or low-level offenses such as loitering, trespass, public inebriation, and disorderly conduct. The goal of the Center is to help guests begin to identify and modify the behaviors that result in repeated police contact. An OASAS licensed outpatient clinic, located on site, provides services to guests who are eligible. The maximum length of stay is 5 days. Overall Responsibilities: Under the general direction of the Assistant Program Director, the Clinical Team Lead conducts rapid assessments, engages guests in wellness, discharge, and aftercare planning, and facilitates linkages to community-based services and residential settings. The team lead also oversees a team of CASAC's and Peers and is responsible for the delegation of tasks to the team. Essential Duties and Responsibilities: The essential duties of the Clinical Team Lead include but are not limited to the following activities: · Provides direct care to guests through conducting rapid assessments to identify the full range of service needs and safety planning · As the primary counselor for a designated caseload - collaborates with the full on-site team to ensure coordination of care, individual counseling, treatment planning through targeted case management, and discharge planning · Promotes dignity-based care to reduce the negative effects of drug use for individuals at various stages of recovery · Models best practice, person centered, trauma-informed, recovery-oriented engagement skills for team · Counsel’s guests through individualized and group therapy sessions on issues such as wellness self-management, and community integration skills · Excellent verbal communication skills including an ability to have open and affirming conversations about health, sex and substance use risk. · Identifies and makes referrals for community-based treatment and support services. · Participates and facilitates daily team meetings · Inputs guest information and updates into the facility’s case management software system, ensuring all data is accurate and entered in a timely fashion · Promotes the professional development of supervisees through supervision, professional coaching, and training · Anticipates the needs of the clinical team they lead and executes Qualifications: LMSW, LCSW, LMHC, LP or master’s level counselor with CASAC (All MSW, MHC, PC candidates must obtain NYS license within 6 months from date of hire) · A minimum of four (4) years of experience working with homeless and criminal justice involved individuals with either a diagnosis of mental illness or a substance use disorder, including experience in emergency or crisis services · Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds · The ability to work well in a highly pressured environment set and meets deadlines and delegate as appropriate · Strong communication and problem-solving skills, and ability to work effectively with multiple stakeholders to understand and incorporate diverse points of view, styles, and approaches · An ability to lead, collaborate, and interface with guests as well as all levels of staff · Proficiency in case management software, electronic health records, and Microsoft Office Suite · A minimum of excellent oral, writing, and listening skills All newly hired Project Renewal staff must provide verification of being full

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  • Appointment Setter
    Appointment Setter
    2 months ago
    Part-time
    Manhattan, New York

    Call Center Representative Job Description Template We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative Responsibilities: • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services., • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued., • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed., • Building lasting relationships with clients and other call center team members based on trust and reliability., • Utilizing software, databases, scripts, and tools appropriately., • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service., • Making sales or recommendations for products or services that may better suit client needs., • Taking part in training and other learning opportunities to expand knowledge of company and position., • Adhering to all company policies and procedures. Call Center Representative Requirements: • High school diploma or equivalent. (prefered not required), • More education or experience may be preferred., • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice., • Understanding of company products, services, and policies., • Proficiency with computers, especially with CRM software, and strong typing skills., • Ability to ask prying questions and diffuse tense situations., • Strong time management and decision making skills., • Adaptability and accountability., • Fluency in multiple languages may be desired.

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  • Head Barista
    Head Barista
    2 months ago
    $19–$21 hourly
    Full-time
    Williamsburg, Brooklyn

    Casabuela Café: Where The Village Meets Founded in 2025, Casabuela Café was born out of a desire to build community and honor Nuyorican identity. We designed Casabuela to feel like our grandma’s Brooklyn home: a warm, sensory-rich living room filled with deliciously-made food, coffee and drinks. Casabuela is a love letter to legacy, culture, and community— and it was built to serve the village. We are looking for a Head Barista to join us at the groundbreaking of our Williamsburg-based family-owned café. This is a unique opportunity to help shape daily operations, beverage quality, and café culture from the very beginning. The Role The Head Barista is both a craft leader and a culture carrier. You will set the tone behind the bar, ensure consistency and quality in every drink, and help create a welcoming, calm, and thoughtful customer experience for adults, creatives, remote workers and families alike. This role is ideal for someone who loves hospitality, thrives in intimate community spaces, and wants to grow with a small business from launch. Responsibilities: • Prepare and serve high-quality espresso, coffee, tea, and specialty beverages with consistency and care, • Lead bar operations during shifts, ensuring smooth service and a warm guest experience, • Model and guide outstanding customer service and delivery standards, • Maintain cleanliness and organization of the bar, equipment, and service areas, • Assist with developing drink recipes, seasonal specials, and café standards via manuals and training toolkits, • Train and support baristas as the team grows, • Manage opening procedures and support daily prep and closing tasks, • Engage with guests in a friendly, grounded, and inclusive way, • Uphold Casabuela’s values of community, culture, curiosity, and care Qualifications: • 2+ years of barista experience; leadership or lead barista experience preferred, • Bilingual (Spanish), preferred, • Food Handlers License, preferred, • Strong espresso skills and knowledge of coffee preparation, • Ability to create, document and train others on new coffee and beverage recipes and techniques, • Ability to create guides and technique manuals, preferred, • Calm, patient, and welcoming demeanor—especially in family-centered environments, • Ability to multitask while maintaining quality and warmth, • Passion for community spaces, cultural storytelling, and intentional hospitality, • Comfortable working mornings and weekends, • Bartending experience, a plus Location: 232 Metropolitan Ave, Williamsburg, Brooklyn, NY 11211 Schedule: Wednesday–Sunday, 8:00am–5:00pm (60-minute unpaid meal break mid-shift) Pay: $19-$21/hour + tips (base pay dependent on relevant experience, credentials and Spanish proficiency) Benefits: Up to 40 hours of accrued paid sick leave annually, 10 personal flex days and health insurance. Why Join Casabuela: • Be part of the launch team of a new family-owned cultural café, • Help shape systems, recipes, and the guest experience from day one, • Opportunity to learn and contribute to a growing business, • Work in an intentional, thoughtful space rooted in culture and community

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  • Assistant Manager
    Assistant Manager
    2 months ago
    $25–$35 hourly
    Full-time
    Manhattan, New York

    Assistant Manager Pop’s Bagels Nolita Pop’s Bagels Nolita is more than a bagel shop—it’s a neighborhood institution built on great food, real community, and the larger-than-life presence of Pop himself, an 83-year-young New Yorker who never meets a stranger. We’re looking for an Assistant Manager to help strengthen our day-to-day operations and support our existing leadership team as we continue to grow. The Role This is a hands-on role designed to support and elevate our current manager, Angie, helping bring consistency, structure, and leadership to a busy, people-driven environment. You’ll work closely with Angie, partner with ownership (Pop and Kelly), and help ensure that their vision is executed smoothly on the floor every day. What You’ll Own • Support the manager in leading strong, consistent shifts, • Reinforce systems, standards, and daily execution, • Build accountability across a younger team, • Assist with ordering, inventory, and product flow, • Support hiring, training, and staff development, • Maintain a high-quality, welcoming customer experience, • Help strengthen communication between staff, management, and ownership, • Provide occasional support to Pop with reports and day-to-day needs Who You Are • Calm, nurturing, and highly accountable, • A supportive leader who strengthens those around you, • Patient, people-first, and family-oriented, • Comfortable working across generations, • Hands-on and present on the floor What You Bring • Supervisory experience in coffee, bakery, or fast-casual, • Strong operational skills (scheduling, inventory, systems), • POS and basic reporting experience, • Food safety certification required, • Proven ability to create consistency and develop teams Schedule & Compensation • Store hours: 7:30 AM – 4:00 PM, • Weekend availability required (Friday–Sunday), • Salary commensorite with experience, • Perks: bagels, pastries, and drinks Growth Opportunity This role offers the opportunity to take on increasing operational responsibility over time, working in close partnership with Angie and ownership as the business continues to evolve. Why This Role is Different You’re not just joining a team—you’re becoming part of a tight-knit operation centered around a true New York character. Working alongside Pop is part mentorship, part responsibility, and completely unique.

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