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Help Desk Analyst Port Washington, NY (Onsite) Direct Hire Job ID 25-09858 We are looking for a Help Desk Analyst. This is a direct hire opportunity based out of Port Washington, NY (Onsite). As a Help Desk Analyst, you will support the Unified business organization by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects. Help Desk Analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize hardware and software resources they need to work. Qualifications: Bachelor's degree in Information Technology / Computer Science or comparable IT work experience. Must be well-versed in Windows 10/11 operating systems. Must have fundamental understanding of Windows 2012-2022 Server operating systems. Must have beginner to intermediate understanding of network services and concepts. Must have experience with various aspects of Office365, including SharePoint and Exchange. Must be able to troubleshoot in an analytical, effective and efficient manner. Experience with ERP systems is a plus. Must be strong with Excel Macros. Must have intermediate understanding of security best practices. Excellent organizational skills including attention to detail and multi-tasking. Strong analytical and problem-solving skills. Must be located within reasonable commute to Port Washington, NY. Responsibilities:Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications. Provide technical support and solutions. Test and install computer systems and software. Maintain records of trends and patterns on computer issues. Collaborate with senior IT staff for assistance to solve difficult issues. Assist with onsite support and installations. Update service ticket system with ticket problem and remediation details. Work with service desk team to resolve support tickets in a timely fashion. Work to maintain service desk SLA goals set by the IT Manager. Handle all aspects of new user setup. Assist with user desk relocation. Configure workstations for new users and upgrades. Troubleshoot basic network connectivity issues. Assist IT staff with larger scale projects. Help maintain Microsoft Excel macro-based documents. Assess and remediate cyber security alerts. Maintain thorough documentation. Assist with asset tracking and update asset tracking system. Skills/Abilities:Highly motivated individual able to work independently or in team environment, partnering to accomplish joint objectives. Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative. Professional, ultimate team player and willing to work after hours on the rare occasion. Receptive taking direction and be willing to cross train. Deliver technical solutions to meet business needs and requirements. Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $70,000 to $90,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience. Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. About the Client Our client is a leading North American distributor of building materials. About Solugenix Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.

Job Description As part of IPRO’s Managed Care Department, the Senior Data Analyst will perform complex analyses using advanced technical knowledge as well as interpret and provide written summaries of analysis output. The Senior Data Analyst will also be responsible for the identification and response to efficiency-promoting opportunities within the department. Duties to include but not limited to: • Ensuring accuracy, data integrity, and face validity of all work., • Representing department leadership on customer and client calls for specific areas of subject matter expertise., • Demonstrating the ability to multitask and manage many simultaneous projects and last-minute emergencies to meet deadlines while still maintaining a strong attention to detail., • Supporting continuous quality improvement. Contributes regularly to improving data and analytics sophistication and efficiency within the department and across the IPRO enterprise., • Creating documentation (such as code detail, report specifications, narrative backup, and metadata) for all outputs. Reviews documentation produced by more junior analysts., • Troubleshooting any data or performance issues with workbooks and data sources., • Demonstrates advanced expertise in healthcare data domains, including claims, encounters, eligibility, provider information, and electronic health records (EHR), with the ability to interpret and analyze complex datasets to drive actionable insight., • Ability to solve complex business problems and opportunities through the design and development of efficient, high-quality and customer-centric analytic solutions., • Ability to distill complex technical content and issues into audience-specific and layperson-friendly terms., • Ability to work independently and as a member of a team., • Strong time management skills with the ability to meet deadlines and client deliverables., • Possesses stellar communications skills, both written and oral; able to produce effective written summaries outlining the results of complex analyses, with strong people skills with the ability to interact effectively with external customers., • Demonstrates mastery in the following toolsets: MS Excel, MS PowerPoint, and MS Word., • Experience with REDCap, SAS, strongly preferred., • Bachelor’s degree in an analytical, research or health-related field, required., • Master’s degree in public administration, public policy, public health or related social science with course work including both statistical and process analysis, preferred. The salary range and/or hourly rate listed does not include other forms of compensation or benefits. IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status, or any other category protected under applicable law.

Job DescriptionDescription: Location: Mineola/Hauppauge About Us: Hanover Bank– When you love your work and the people you work with, careers are made! Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth. Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals. When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts! Job Summary Hanover Bank is looking for a full time BSA Analyst I to join our team. The BSA Analyst I is responsible for assisting with certain aspects of the Bank’s BSA/AML compliance program. They will review and investigate alerts and perform other BSA compliance duties as assigned. Job Duties and Responsibilities • Review & clear alerts generated by the Bank’s BSA/AML transaction monitoring system. Escalate alerts to cases for further review in a timely manner., • Daily monitoring of data scan audit log, OFAC review, and unvalidated transactions., • Assist in the preparation and submission of Currency Transaction Reports (CTR) within the required time frames., • Review the Know Your Customer (KYC) documentation for accuracy and consistency., • Perform Enhanced Due Diligence reviews on High-Risk Customers., • Analyze the data imported daily into the automated transaction monitoring system., • Stay current with changes in BSA and related laws & regulations., • High School Diploma required, • Associate’s degree preferred, • Working knowledge and understanding of general banking principles, • Strong internet research skills, • Strong verbal and written communication skills, • Sound analytical and problem-solving skills, • A high degree of accuracy and attention to detail, • PC literate with proficiency in Microsoft Outlook, Word & Excel, • Ability to work and contribute in a team-oriented and collaborative environment Health & Wellness Benefits • Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options), • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D), • Additional Life and AD&D Insurance for employee, spouse, and dependents, • Voluntary Short-Term Disability Insurance, • Pet Insurance, • Legal Services Plan, • Accident Insurance, • Hospital Indemnity Insurance, • Paid Personal Time Off (PTO), • Paid Company Holidays, • Annual Performance Bonuses, • Company-sponsored Events, • Employee Contests and Recognition Programs Hourly rate: $24-28; placement within this range will vary based on experience and skill level. Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Requirements:

Job Description Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years, serving customers in over 25 countries, with 200+ professionals in 9 offices strategically located across 4 continents. Proudly family-owned and operated, Wego is led by two generations of leadership who bring passion, vision, and a long-term commitment to our partners' success. Job Summary The Accounts Receivable (AR) Analyst reports to the AR Manager and plays a critical role in managing collections, analyzing overdue receivables, and addressing customer inquiries regarding their accounts. The Analyst ensures the accuracy of financial records within the AR subledger, oversees reconciliation with the general ledger, and manages the netting off intercompany transactions with international legal entities. Responsibilities · Manage collections by conducting dunning activities, contacting customers via phone and email to secure payment commitments for overdue invoices. · Analyze the customer aging report and past due receivables (31+ days), providing detailed collection notes and insights. · Collaborate with sales and customer service departments to address client balances and resolve disputes. · Collect payments through customer portals for designated accounts. · Execute account reconciliations and resolve disputes with customers, ensuring timely and accurate collections. · Resend invoices upon customer requests and handle billing inquiries, researching payment issues as needed. · Support month-end close activities by netting off AP/AR intercompany transactions, processing credit memos, and reconciling the AR subledger with the general ledger. · Investigate customer accounts and transaction details to resolve issues related to non- payments, delayed payments, and other irregularities. · Review and release sales orders after evaluating credit limits and payment histories. · Foster a collaborative environment that emphasizes accountability, customer service, and effective communication Key Qualifications · Bachelor’s degree in accounting, finance, or a related field is a plus. · 5+ years of experience in Collections or Accounts Receivable. · Strong attention to detail and goal-oriented mindset. · Comfortable working with targets and deadlines. · Excellent communication and interpersonal skills across all organizational levels, both written and verbal. · Proficient in Microsoft Office, with intermediate to advanced Excel skills. · Expertise with ERP systems is a plus.

Job description EpicCare Ambulatory Analyst This position is a full-time/salaried on-site opportunity based in Hicksville, Long Island. The EPIC System Analyst is responsible for design, build, testing, validation, and ongoing support of EpicCare Ambulatory applications. Perform basic analysis of the daily use and administration of assigned IT system(s). Work closely with Operational counterparts to ensure delivery of expected outcomes. Provide expert and creative solutions to end-user requirements and problems. Test and troubleshoot existing and proposed assigned system(s). Generate reports as requested, including writing specifications for custom reports. Provide support and troubleshooting to end users. Document end-user issues and recommend steps to prevent recurrences. Work collaboratively with other EPIC applications and the Training Team to provide positive outcomes for our end users. Education: • Bachelor’s degree preferred, or equivalent experience. Experience: § Requires at least 1+ years of related experience: • Ambulatory proficiency/certification required, • MyChart experience a +, • Ambulatory orders/order transmittal build knowledge a + Knowledge and Skills: • Possess clinical application knowledge and experience, • Positive attitude, detail oriented, self-motivated, critical thinker, • Ability to troubleshoot basic application issues and provide solutions from an existing knowledge base, • Basic presentation skills, • Ability to interact and develop relationships with intra-departmental teams, • Effectively communicate in both oral and written form to a widely diverse audience, • Requires basic understanding of healthcare terminology, clinical application configuration and/or workflows and related technologies, • Requires basic skills using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), • Ability to complete work assignments in a timely manner as assigned by supervisor with minimal oversight, • Excellent customer service skills, • Ability to multi-task effectively in a rapidly changing environment

Job Description LHH Recruitment Solutions is partnering with a company in Western Nassau County to identify an experienced Accounts Receivable (AR) Analyst to join their Finance team. Reporting to the AR Manager, you will play a critical role in managing collections, analyzing overdue receivables, and supporting customer account inquiries. This position is ideal for a detail-oriented, goal-driven professional who thrives in a collaborative environment. This is a Direct Hire opportunity, onsite 5 days and paying $80-$90K for the ideal candidate. Key Responsibilities: · Manage collections by conducting dunning activities and contacting customers via phone and email to secure payment commitments for overdue invoices. · Analyze customer aging reports and past due receivables (31+ days), providing detailed collection notes and insights. · Collaborate with sales and customer service teams to address client balances and resolve disputes. · Collect payments through customer portals for designated accounts. · Execute account reconciliations and resolve disputes with customers, ensuring timely and accurate collections. · Resend invoices upon customer requests and handle billing inquiries, researching payment issues as needed. · Support month-end close activities by netting off AP/AR intercompany transactions, processing credit memos, and reconciling the AR subledger with the general ledger. · Investigate customer accounts and transaction details to resolve issues related to non-payments, delayed payments, and other irregularities. · Review and release sales orders after evaluating credit limits and payment histories. · Foster a collaborative environment that emphasizes accountability, customer service, and effective communication. Key Qualifications · Bachelor’s degree in accounting, finance, or a related field (preferred). · 5+ years of experience in Collections or Accounts Receivable. · Strong attention to detail and a goal-oriented mindset. · Comfortable working with targets and deadlines. · Excellent communication and interpersonal skills across all organizational levels, both written and verbal. · Proficient in Microsoft Office, with intermediate to advanced Excel skills. · Experience with ERP systems is a plus Please apply immediately or send resumes to Pay Details: $80,000.00 to $90,000.00 per year Search managed by: Ginny Butindari Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Description About Acuative Acuative is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people—we invest in our employees through continuous on-the-job training, mentorship, and assisted learning that helps to grow our teams. At Acuative, you’ll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving high results. Join us and help shape the future of IT. Scope of the Position Will help with Tier III support and will be responsible for working tickets escalated to the team from Tier I and II. The Network Engineer will be located near Strongsville Ohio, Fairfield NJ, or Herndon VA will drive the issue to resolution by working with external vendors or internal technical support. They will update customers regularly on the status of their issue and escalate major issues to their management as needed. The GCC Network Engineer will be expected to use independent troubleshooting skills to resolve issues as quickly as possible. The expectation of this position is for the Network Engineer to be the absolute subject matter expert regarding multiple network and Security technologies. Will perform solutions firmware upgrades, Network Changes, Network Problem Management. Review and provide customer network improvement recommendations. Essential Functions: • Troubleshoot and resolve customer network problems as quickly as possible with assistance from other engineers as needed, • Troubleshoot and resolve customer security events as quickly as possible with assistance from other engineers as needed, • Work effectively with vendors to resolve issues, escalating issues with the vendor as needed, • Work effectively with field service technicians remotely, providing over the phone direction to resolve issues when needed, • Effectively escalate and communicate customer issues to higher levels within the GCC, management, and other internal departments, • Will be responsible for any Problem Management/Root Cause Analysis that needs conducted, • Will be responsible for any Change Management that needs conducted, • Will design, configure, implement, and test network changes, • Will design, configure, implement, and test security systems changes and policy changes, • Will perform forensic analysis on network/security events, • Customer network improvement analysis, • Review vendor software advisory notifications • Must be able to communicate technical issues to customers, • Training/Mentoring of lower level Analyst, • Reviewing/Updating all process documentation when requested, • Be able to effectively communicate with peers and all levels of management within the organization both written and verbally, • Excellent customer service skills, • Must be proficient with using Microsoft Visio, • Ability to effectively Triage and Troubleshoot a variety of Network and Voice issues, • Ability to troubleshoot WAN/LAN/WLAN environments • Required to work evenings and weekends when requested, • 3-5+ years of Network Operations experience, • 3-5+ years of troubleshooting on VeloCloud Solutions, • 3-5+ years of experience using VeloCloud Solutions, • VMware SD-WAN Foundations, • SD-WAN Experience, • 5+ years of troubleshooting WAN/LAN/WLAN infrastructure issues including: T1, T1 Multilink, Ethernet Hand-off, DIA, Broadband, MPLS, BGP, OSPF, EIGRP, VPN, Wireless, etc., • Customer focused, • Ability to multi-task, • VMware SD-WAN Foundations, • Sitting at desk, • Climbing: Ascending or descending stairs and the like, using feet and legs and/or hands and arms, • Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects At Acuative, we believe our strength comes from our people—and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you’re passionate about doing great work, you’ll find a place with us.

Job DescriptionInsulation Sales Estimator & Building Science Analyst – Koala Insulation of the Sound Shore Koala Insulation of the Sound Shore is a high-quality, service-oriented insulation contractor serving homeowners and businesses throughout Westchester and Fairfield Counties. We are seeking a motivated, technically minded Insulation Sales Estimator & Building Science Analyst to join our growing team. This position is ideal for a tech-savvy professional who combines strong building science expertise with excellent communication and customer service skills. Koala Insulation of the Sound Shore will provide you with cutting-edge diagnostic equipment and on-the-job training to maximize your skill development. The successful candidate must hold a BPI Building Analyst certification and have experience conducting in-home assessments or sales appointments for home performance improvements. Key Responsibilities: • Conduct comprehensive home energy assessments and insulation inspections., • Perform blower door and combustion safety tests to evaluate building performance., • Identify and document insulation deficiencies and recommend energy-efficiency improvements., • Prepare and present detailed proposals to homeowners, explaining findings and recommended upgrades., • Process rebate and incentive paperwork for state and utility-sponsored programs on behalf of customers., • Manage sales appointments from initial inspection through proposal presentation and follow-up., • Collaborate with installation teams to ensure project specifications align with recommendations., • Maintain accurate records of customer interactions, assessments, and project details., • Stay current on energy efficiency standards, insulation materials, and rebate program requirements. Qualifications: • BPI Building Analyst certification required (Building Performance Institute)., • Experience conducting blower door tests and home performance evaluations., • Strong understanding of building envelope systems and insulation technologies., • Proven track record in in-home sales, energy auditing, or related home services., • Excellent verbal and written communication skills., • Detail-oriented, organized, and able to manage multiple assessments per week., • Experience with rebate paperwork, program compliance, or utility incentive processes preferred., • Valid driver’s license and reliable transportation required. Preferred Experience: • Background in residential energy auditing, home appraisal, HVAC, or insulation sales., • Familiarity with NYSERDA, Con Edison, or Connecticut energy rebate programs., • Comfort working in attics, basements, and crawl spaces when conducting assessments. If you’re passionate about improving home comfort and efficiency while helping homeowners save money, we want to hear from you! Apply today to join Koala Insulation of the Sound Shore and make a measurable impact in the energy-efficiency industry.

Job DescriptionDescription: Location: Mineola, NY About Us: Hanover Bank– When you love your work and the people you work with, careers are made! Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth. Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals. When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts! Job Summary Hanover Bank is looking for a full-time Quality Control Analyst I to join our team. The Quality Control Analyst I is responsible for reviewing all closed loan documentation to ensure accuracy, completeness, regulatory compliance, and data integrity. This role verifies that all legal documents received from bank attorneys are properly included, reviews all borrower disclosures for accuracy and fee tolerances, and confirms compliance with all applicable disclosure requirements throughout the loan process. The Quality Control Analyst I plays a vital role in maintaining operational quality and supporting the overall loan closing workflow. Essential Job Duties and Responsibilities • Ensure full compliance with all applicable regulations, internal policies, procedures, and industry standards., • Upload, review, and organize closing documents received from bank attorneys, placing them into the appropriate loan folders., • Review disclosures, commitments, and estimates prior to borrower delivery to ensure accuracy., • Review closing documentation before sending it to borrowers for final closing., • Perform Quality Assurance (QA) checks on all loan files once they reach final approval., • Box, label, and document all legal folders for storage or audit purposes., • Submit loans requiring management approval to the appropriate leadership team., • Update and maintain spreadsheets or tracking logs related to closings and receipt of documents from attorneys., • Assist with rate lock processes for applicable loan products., • Participate in special projects or tasks as assigned by Operations Managers., • College degree preferred, but not required, • 1-3 years of banking experience, • Proficient in Microsoft Office Suite, • Experience using loan origination systems or similar operational software., • Working knowledge of mortgage disclosure requirements, guidelines, and timelines. Skills and Abilities • Strong interpersonal, customer service, and communication skills., • Excellent organizational abilities, including time management, multitasking, and meeting strict deadlines., • Detail-oriented with the ability to identify and resolve documentation or compliance issues., • Adaptable team player eager to learn and grow in a fast-paced, evolving environment., • Willing to work weekends or overtime as needed. Our Benefits: Health & Wellness Benefits · Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options) · Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) · Company-paid Long-Term Disability Insurance Voluntary Benefits · Additional Life and AD&D Insurance for employee, spouse, and dependents · Voluntary Short-Term Disability Insurance · Pet Insurance · Legal Services Plan · Accident Insurance · Hospital Indemnity Insurance · Cancer Care Insurance Retirement · 401(k) Plan with Company Match Time Off & Recognition · Paid Personal Time Off (PTO) · Paid Company Holidays · Annual Performance Bonuses · Annual Salary Increases Employee Engagement · Company-sponsored Events · Employee Contests and Recognition Programs Hourly Wage: $22.00 - $26.00; placement within this range will vary based on experience and skill level. Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Requirements:

Job Description This position is a full-time/salaried-hybrid schedule opportunity based in Hicksville, Long Island. The EPIC System Clindoc Lead System Analyst is responsible for the development, building, implementation, and ongoing maintenance of all aspects of related applications, clinical information systems, and computerized systems for the Electronic Medical Record project for the Medisys network. Collaborates with other disciplines to develop, build, integrate, implement and maintain all Epic Care Clinical applications. Coordinates with SME's and participate in core group meetings. Coordinates and is responsible to assist in the training of related staff in Epic Care Clinical applications for the Medisys Network. Compiles analytical reports for Jamaica, Flushing hospitals. Configures and creates new records. Responsible for Change Control and Security Change Control. Investigates and troubleshoots issues reported by users. Assists MediSys users with issues regarding workbench reports. Provides tip sheets and guidance for Epic Support Desk and training. Review Nova notes, build, test and validate new upgrades and enhancements. Responsible for unit testing and integrated testing for upgrades. Works with Epic TS to resolve application issues. Education: Bachelor’s degree preferred, or equivalent experience. Experience: Requires at least 1+ years of related experience: • EPIC Clindoc proficiency/certification required, • Clinical lab experience and/or knowledge of EPIC build preferred Knowledge and Skills: Possess clinical application knowledge and experience Positive attitude, detail oriented, self-motivated, critical thinker Ability to troubleshoot basic application issues and provide solutions from an existing knowledge base Basic presentation skills Ability to interact and develop relationships with intra-departmental teams Effectively communicate in both oral and written form to a widely diverse audience Requires basic understanding of healthcare terminology, clinical application configuration and/or workflows and related technologies Requires basic skills using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Ability to complete work assignments in a timely manner as assigned by supervisor with minimal oversight Excellent customer service skills Ability to multi-task effectively in a rapidly changing environment

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations. If you’re looking for a career with access to the brightest minds in cybersecurity, you’ve found it. We have a hunger for researching, hunting out the world’s newest threats and sharing them with our industry to make the digital world a safer place. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects — centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we’re constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be! Job Summary Unit 42’s Managed Detection and Response (MDR) service is growing fast — and we’re building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, you’ll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding. You’ll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction. This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey. Key Responsibilities • Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance, • Support onboarding activities for new customers, • Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations, • Collaborate with MDR analysts to ensure the customer’s technical questions about incidents or threats are fully addressed, • Own the customer communication lifecycle during ongoing incidents — ensure timely updates, clarity, and alignment on next steps, • Help drive consistency and quality in how incidents and threat intelligence are communicated externally, • Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team Qualifications Preferred Qualifications • 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support — must, Tier 1/2 SOC analyst experience, • Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR, • Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly, • Experience reviewing, drafting, or presenting incident reports and security findings, • Familiarity with Cortex XDR or Cortex XSOAR, • Experience onboarding new security services or clients Additional Information Salary Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $104500/YR - $169100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found ___. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

At Palo Alto Networks, were united by a shared missionto protect our digital way of life.We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.Here, everyone has a voice, and every idea counts.If youre ready to do the most

The Technical Support Analyst position provides customer support in the areas of computer operations, computer repair, user and desktop support (hardware and software), and helpdesk. Provide technical support in the use of personal computer hardware, software, and specialized technology. Test progra