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In this position the Customer Service Data Analyst is crucial in supporting the Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting. This role requires expertise in Tableau for creating reports and dashboards, proficiency in SQL Server for data extraction and query management, and the ability to support various databases and systems. The successful candidate will work closely with the Customer Service Center, Underwriting, and Sales management teams, while also interacting with Product, Finance, and IT departments. Additionally, this role includes responsibilities as a backup programmer for our Client Letter system. RESPONSIBILITIES • Collect, analyze, and interpret data from various sources to generate reports and dashboards., • Develop and maintain regular and ad-hoc reports for Service, Underwriting, Sales., • Identify trends, patterns, and anomalies in data to provide actionable insights., • Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and building datasets for analysis., • Analyze call center metrics such as call volume, average handle time, and customer satisfaction scores., • Provide insights to improve call center efficiency and customer experience., • Develop reports to monitor agent performance and call center KPIs., • Monitor and report on service levels, turnaround times, and customer feedback, • Analyze underwriting metrics and workflows to identify areas for process improvement., • Create reports to track underwriting performance and efficiency., • Create reports to track sales performance and efficiency., • Develop dashboards and visualizations to track performance and identify opportunities for enhancement., • Analyze existing processes and automate manual functions through technology, • Work closely with department heads and team members to understand data needs and reporting requirements., • Present findings and recommendations to stakeholders in a clear and actionable manner., • Collaborate with IT and data management teams, including Product and Finance, to ensure data integrity and accuracy., • Identify and implement best practices for data collection, analysis, and reporting., • Continuously evaluate and improve reporting processes to enhance efficiency and effectiveness., • Serve as a backup programmer for the Client Letter system., • Program and debug client letters, run batch jobs, and resolve any related issues. QUALIFICATIONS • Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field., • Proven experience as a Data Analyst, Business Analyst, or similar role, preferably within a customer service or financial services environment., • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI)., • Strong analytical skills with the ability to interpret complex data and present findings clearly., • Experience with call center metrics and underwriting processes is a plus., • Excellent communication skills, both written and verbal., • Strong attention to detail and ability to work independently with minimal supervision., • Ability to manage multiple projects and deadlines effectively. SALARY RANGE The pay range for this position is $61,500 to $81,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS • 4 weeks accrued paid time off + 8 paid national holidays per year, and 2 floating holidays, • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision), • Annual 401(k) Employer Contribution, • Free onsite gym at our Woodbridge Location, • Resources to promote Professional Development (LinkedIn Learning and licensure assistance), • Robust health and wellness program and fitness reimbursements, • Various Paid Family leave options including Paid Parental Leave, • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

The Claims Analyst supports the Claims Department’s Operations and Management Teams by developing/maintaining or supporting business reports, applications, and analytical solutions. This role participates in systems implementations, data management initiatives, and analytics work that strengthens Plymouth Rock’s performance in loss management, customer service, expense control, and employee engagement. RESPONSIBILITIES • Partner with Claims leadership and cross-functional teams to deliver recurring reports/visuals and ad hoc datasets using SQL Server Management Studio, Visual Studio, MS Access, Excel and Tableau., • Manage the claim department’s letter library using low code/no code third party vendor software, including creating/updating letters and creating/maintain automated batch jobs., • Collaborate with IT on claims technology initiatives, including but not limited to providing subject matter expertise, writing business requirements, performing user acceptance testing, training and postproduction support., • Oversee regulatory reporting automated process and ensure compliance within the department. QUALIFICATIONS • Bachelor’s degree required, master’s degree preferred, ideally in a technical or analytical discipline (Computer Science, Engineering, Mathematics, Statistics)., • 1-2 years’ experience with SQL, including writing complex queries, stored procedures, and functions., • Proficient in Microsoft applications including Word, Excel, Access and Visual Studio., • Experience in SSIS package development a plus., • Business intelligence development experience (Tableau preferred), • Previous experience in an insurance industry preferred., • Strong analytical, problem-solving and attention-to-detail skills., • Excellent written and verbal communication skills, • Self-motivated, organized and able to prioritize in a fast-paced environment. SALARY RANGE The pay range for this position is $ 63,500 to $88,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS • 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays, • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision), • Annual 401(k) Employer Contribution, • Free onsite gym and health center at our Woodbridge Location, • Resources to promote Professional Development (LinkedIn Learning and licensure assistance), • Robust health and wellness program and fitness reimbursements, • Various Paid Family leave options including Paid Parental Leave, • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI

Possesses and applies a comprehensive knowledge of accounting and finance principles, practices, and procedures to complete moderately complex assignments. Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics.

Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field.

Job DescriptionDescription: Setup Configuration Analyst We are looking for a skilled and highly motivated person to join our Setup/Updates team as an entry level Setup Configuration Analyst. The primary responsibility of this role is to remotely perform scheduled setup of hardware and software for customers. As a Setup Configuration Analyst, you will work closely with our implementation/project management team as well as with customers to complete the assigned tasks. The ideal candidate should be detailed orientated, be able to work independently, possess the ability to work effectively with co-workers and customers, and exhibit outstanding customer service skills. RESPONSIBILITIES: - Remotely perform setup of POS system hardware and software components. - Complete assigned tasks accurately and in a timely manner. - Provide status updates of assigned tasks to customer and project manager. - Escalate issues to the technical support team, project manager, development team and department manager as necessary. - Create/update department documentation, provide feedback to department manager. SKILL REQUIREMENTS: - Bachelor’s degree in Computer Science, Information Technology, or 5+ years of equivalent experience - SQL programming and relational database knowledge - Basic networking and client/server system architecture knowledge - Strong oral and written communication skills - Flexibility to work outside normal hours as needed - Experience with Microsoft SQL Server, Windows Server, Apache Tomcat, and Java is preferred - Experience with using retail software or providing technical support in small/medium business applications is a plus Flexible Work Place/Hours Benefits include Medical, 401(K), Vacation/Sick leave, Life Insurance, FSA. Optional Dental and Eye Care Coverage Available Requirements: SKILL REQUIREMENTS: - Bachelor’s degree in Computer Science, Information Technology, or 5+ years of equivalent experience - SQL programming and relational database knowledge - Basic networking and client/server system architecture knowledge - Strong oral and written communication skills - Flexibility to work outside normal hours as needed - Experience with Microsoft SQL Server, Windows Server, Apache Tomcat, and Java is preferred - Experience with using retail software or providing technical support in small/medium business applications is a plus

Job Description Location: [NJ/Hybrid/Remote] Type: Full-time Level: Mid to Senior About us - 1Kosmos is the leader in identity verification, providing a unified platform that combines identity verification and passwordless authentication into a single platform. With 75M+ users, millions of verifications, and authentications, and 3x growth, we're transforming how organizations verify and authenticate workers, customers, and citizens. We're FedRAMP High Authorized—the only FedRAMP High authorized, Kantara-certified Full Service NIST 800-63-3 digital identity wallet solution—and certified to the highest industry standards including FIDO2, ISO 27001, and SOC II Type 2. Recognized by Gartner as ranking highest for Workforce Use Cases in the 2025 Critical Capabilities for Identity Verification report, 1Kosmos is trusted by Fortune 500 enterprises across financial services, government, healthcare, insurance, manufacturing, and retail. The Opportunity We're seeking a Product Manager for Identity Verification to own and drive the roadmap for our Gartner-recognized identity verification platform. This is your chance to shape a product used by millions of users across the world's leading enterprises, directly influencing how organizations verify identities, prevent fraud, and ensure compliance. You'll own the end-to-end product strategy and execution for our identity verification capabilities, balancing customer needs, market trends, regulatory requirements, and technical innovation. This role is ideal for a product leader who wants significant ownership, the ability to move fast, and the opportunity to make a measurable impact at a high-growth Series B startup. What You'll Do Own the Product Roadmap • Define and drive the product vision and roadmap for 1Kosmos' identity verification platform, prioritizing features that deliver customer value and competitive differentiation, • Set product strategy based on market analysis, customer feedback, competitive intelligence, and business objectives, • Make critical build vs. buy vs. partner decisions that accelerate time-to-market and maximize ROI, • Maintain a healthy backlog aligned to quarterly and annual goals Drive Product Innovation Identify opportunities to enhance document verification capabilities (passports, driver's licenses, government IDs, etc.) using OCR, computer vision, and AI/ML • Evolve biometric verification features including liveness detection, facial recognition, and anti-spoofing technologies, • Develop a workflow builder that can scale to help customers build bespoke, • Design seamless verification experiences for workers, customers, and citizens across mobile and web platforms, • Stay ahead of emerging fraud vectors and build defenses into the product Collaborate Cross-Functionally • Partner with Engineering to translate product requirements into technical specifications and ensure high-quality delivery, • Work with Design/UX to create frictionless verification experiences that balance security with user convenience, • Collaborate with Sales and Customer Success to understand customer pain points, identify growth areas, and drive adoption, • Engage with Compliance and Legal teams to ensure product meets regulatory requirements across global markets, • Coordinate with Marketing to position features, launch new capabilities, and drive customer awareness Be Customer-Obsessed • Conduct customer interviews, usability testing, and data analysis to deeply understand user needs and pain points, • Build strong relationships with key customers and prospects to validate assumptions and gather feedback, • Translate complex technical capabilities into clear value propositions for different personas (IT, security, compliance, end users), • Monitor product metrics including verification success rates, user drop-off, false positive/negative rates, and customer satisfaction, • Advocate for customers internally and ensure their voice shapes product decisions Lead with Data • Define and track KPIs that measure product health, adoption, and business impact, • Analyze product usage data to identify opportunities for optimization and growth, • Conduct A/B tests and experiments to validate hypotheses and improve conversion, • Build business cases for new initiatives, quantifying expected ROI and impact Stay Ahead of the Market • Monitor competitive landscape and emerging trends in identity verification, biometrics, and authentication, • Track regulatory changes across jurisdictions and ensure product compliance, • Represent 1Kosmos at industry events, customer meetings, and analyst briefings, • Contribute to thought leadership through blogs, webinars, and speaking engagements What You Bring Required Qualifications • 5+ years of product management experience, preferably in identity verification, authentication, cybersecurity, or enterprise SaaS, • Proven track record owning and delivering a product roadmap from strategy through execution, • Deep understanding of identity verification technologies including document verification, biometrics, liveness detection, and identity proofing, • Strong technical acumen with the ability to work effectively with engineering teams on complex solutions, • Customer-centric mindset with experience conducting user research and translating insights into product requirements, • Excellent communication and stakeholder management skills, with the ability to influence at all levels, • Data-driven decision maker comfortable with analytics, experimentation, and metrics, • Startup mentality with the ability to thrive in a fast-paced, ambiguous environment Preferred Qualifications • Background in KYC/AML, fraud prevention, or trust & safety, • Familiarity with AI/ML applications in computer vision, OCR, or biometric authentication, • Experience shipping mobile-first or omnichannel products, • Technical background or engineering degree, • Experience working with Gartner, Forrester, or other analyst firms, • Track record of launching products in regulated industries (financial services, healthcare, government) Who Thrives Here • Product owners who want real autonomy and the ability to shape strategy, not just execute someone else's vision, • Fast movers who can prioritize ruthlessly and ship quickly in a dynamic environment, • Technical translators who can bridge the gap between engineering complexity and customer value, • Customer champions who are energized by solving real problems for real users, • Collaborative leaders who build strong cross-functional relationships and influence without authority, • Curious learners who stay current on technology trends, market shifts, and competitive dynamics, • Impact-driven professionals who want their work to matter and be measured What We Offer • Ownership of a strategic product at a Gartner-recognized, high-growth company, • Competitive salary and equity package, • Health, dental, and vision insurance, • Unlimited PTO policy, • Professional development budget, • Opportunity to work with Fortune 500 customers and cutting-edge identity technologies, • Collaborative, fast-paced culture where your ideas become reality

Represent the CSL Seqirus Customer Experience vision internally and externally while being the voice of the customer with your team to address customer challenges. Reporting to the Manager, Customer Account Management, you will maintain a group of accounts within multiple customer segments, e. Partn

This position will provide a 1:1 relationship with the Influenza Sales Team, assisting in all reporting and validation tasks required operationalizing signed customer contracts both during and outside of the primary shipping season.

Represent the CSL Seqirus Customer Experience vision internally and externally while being the voice of the customer with your team to address customer challenges. Reporting to the Manager, Customer Account Management, you will maintain a group of accounts within multiple customer segments, e. Partn