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A company is looking for an Implementation and Training Analyst to support and lead new customer onboardings and training. Key Responsibilities Manage multiple concurrent implementations from kickoff through go-live Serve as the primary customer contact during onboarding and training, ensuring a

A company is looking for an Appraisal Policy Analyst who is passionate about customer success and quality assurance in appraisal.

A company is looking for a Cybersecurity Policy Analyst Team Lead to support their Federal Customer in Washington, DC. Key Responsibilities Lead a team supporting the CISO in information assurance and cybersecurity policy analysis Conduct security audits, risk assessments, and provide recommendat

A company is looking for an Insurance Central Review Analyst to provide timely support to customer inquiries and ensure the quality of auto insurance estimates. Key Responsibilities Review auto insurance estimates for accuracy and compliance with program mandates Provide feedback and coaching to

Job Description Job Title: Business Analyst – QAD Manufacturing & Distribution Position Location: East Coast, USA (Preferred home base: Atlanta) Employment Type: Full-Time | Hybrid or Remote with Travel as Needed Reports To: Senior VP of IT Company Summary Sugar Foods LLC is a privately owned company with production facilities in Georgia, Massachusetts, California, and Mexico. Our products are sold and distributed throughout the U.S. and Canada. Sugar Foods manufactures and packages croutons, tortilla chips, crispy toppings, caramels, and chocolate syrups, as well as cheese-based toppings. Additionally, Sugar Foods packages a variety of items including sugar, sweeteners, powdered creamer, breadings, and coaters, and dried fruits and nuts. The Sugar Foods Way At Sugar Foods, the Customer is King, and our team is our Family. The vision of Sugar Foods is for our products to be on every plate and in every cup. We continue to grow our business and adapt to changing business conditions to consistently provide value to our customers, our associates, and our community, by adhering to high standards of quality and safety and always acting in a respectful and responsible manner. Position Overview We are seeking a highly experienced Senior Business Analyst with deep expertise in the QAD Cloud environment, specifically within the Manufacturing and Distribution modules, to support ongoing and future enterprise initiatives. The ideal candidate will bring 10–15 years of hands-on experience in QAD environments, working closely with cross-functional teams in manufacturing, supply chain, logistics, and finance to improve business processes, enhance system capabilities, and drive value through technology. This individual will serve as a liaison between business users and IT, providing analytical support, process design, functional configuration, and guidance on best practices within QAD. Key Responsibilities • Act as subject matter expert (SME) on QAD modules, with a focus on Manufacturing (MFG/PRO), Distribution, and Supply Chain processes., • Analyze current business processes and identify opportunities for optimization using QAD functionality., • Translate business requirements into detailed functional specifications and work with technical teams to implement solutions., • Lead and facilitate requirements-gathering sessions with business stakeholders., • Support configuration, testing, deployment, and post-implementation activities., • Partner with operations, production planning, procurement, warehouse, and shipping teams to align QAD capabilities with operational needs., • Document business process flows, system enhancements, and training materials., • Manage change requests, system updates, and integrations related to QAD., • Act as a key resource during QAD upgrades, migrations, or module implementations., • Provide day-to-day support, troubleshooting, and issue resolution for QAD users., • Collaborate with development teams on enhancements using AUX (Adaptive UX) and participate in designing user-friendly, cloud-ready screens and workflows., • Support and optimize the integration of Eagle scanning software with QAD for real-time data capture on the shop floor and in the warehouse., • 10–15 years of experience working with QAD ERP, with at least 7 years focused on Manufacturing and Distribution modules., • Bachelor’s degree in business, Supply Chain, Information Systems, or a related field., • Proven experience in discrete or process manufacturing environments., • Strong understanding of end-to-end supply chain processes (MRP, production, inventory control, warehousing, order management)., • Hands-on experience or strong familiarity with AUX (Adaptive UX) development and configuration within QAD Cloud environments., • Working knowledge of Eagle scanning software, including its use in manufacturing and warehouse operations, and its integration points with QAD., • Experience in business process mapping, gap analysis, and solution design., • Ability to lead cross-functional teams and facilitate workshops and training sessions., • Proficiency in writing functional specs, test scripts, and user documentation., • Familiarity with QAD EE and related tools (e.g., QXtend)., • Familiarity with Progress PRO2SQL., • Solid grasp of integration concepts between QAD and other enterprise systems (e.g., MES, WMS, TMS, finance applications)., • Experience working in food & beverage, CPG, or regulated manufacturing environments., • Understanding of compliance and traceability requirements., • Familiarity with Cyberquery is a plus., • Hands-on experience with QAD Cloud ERP, including AUX framework for personalization, screen modifications, or new UI development.

Immediate need for a talented Analyst 2, Architecture/ServiceNow Business Analyst . This is a 12+months contract opportunity with long-term potential and is located in Summit, NJ (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-95020 Pay Range: $40 - $42/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: • Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module., • Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution., • Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items., • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence)., • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT)., • Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow., • Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs., • Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders., • Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions., • Document weekly status reports and communications using Microsoft PowerPoint and Excel., • Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives. Key Requirements and Technology Experience: • Key Skills; 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM., • Customer Service Management (CSM), • User Acceptance Testing (UAT), • Agile methodologies (e.g., JIRA, Scrum, Confluence), • 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM., • Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module., • Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus., • Experience working on complex IT-led projects across multiple workstreams., • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations., • Fluent in Spanish; proficiency in Portuguese is a plus but not required., • Flexibility to work across various time zones to align with global project teams., • Proven experience leading architectural reviews and engaging with relevant review boards., • Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives. Our client is a leading Pharmaceutical Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Purpose Statement: The purpose of a Procurement Analyst is to provide direct support to the procurement staff in the replenishment of ingredients and product. The Procurement Analyst will write and adjust orders, maintain inventory objectives, and serve as a communication liaison between staff and third-party warehouses. Responsibilities of this position include but are not limited to: • Analyze and summarize reports (front page, sale, warehouse, slow turn, and new item analysis); communicate findings to Management, • Utilize Microstrategy to analyze sales and categories as a means to keep Procurement Team Informed, • Execute purchasing objectives while communicating with vendors, • Manage ingredient GP% and execute any activities needed to make improvements, • Identify and implement adjustments needed to ensure sound inventory, • Assist Procurement Team in ongoing research projects Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Functions The core functions of this position include, but are not limited to, the following: • Utilize Microstrategy to analyze sales and categories as a means to keep Procurement Team informed, • Execute purchasing objectives while communicating with vendors, • Identify and implement order adjustments needed to ensure sound inventory, • Assist Procurement Team in ongoing research projects, • Conduct post-ad analysis for product moving out of the warehouse, • Analyze and summarize reports and communicate findings to division leadership, • Assist in creating strategies and action plans to improve purchasing functions and activities, • Contract compliance review and analysis, • Assist in developing new insights through the analysis of internal and external data sources, • Craft compelling, fact-based presentations for audiences with different levels of experience and seniority, • Complete cost analysis, bid analysis, and other financial reviews as necessary Qualifications • Bachelor’s degree in supply chain, or business related filed, • Supermarket or other retail experience (minimum of two years preferred), • Prior inventory and/or warehouse distribution experience desired, • Demonstrated ability to work under pressure and meet aggressive deadlines, • Well-developed computer skills; must be proficient in Microsoft Word, Excel, PowerPoint, Outlook and SAP, • Strong customer service and leadership skills, • Written, verbal, and interpersonal communication skills, • Experience with project planning and/or project management, • Strong attention to detail Working Conditions & Physical Demands • Ability to sit at desk for prolonged periods of time, • Ability to adhere to the company's four day in office work requirement Compensation and Benefits The salary range for this position is $59,000 to $75,000. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations. Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k)-retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.

Job DescriptionPrimary Job Title: Analytics & Insights AnalystAlternate/Related Job Titles: • Digital Analytics Specialist, • Business Intelligence Analyst, • Customer Insights Analyst, • Position Type: Contract, • Contract Duration: 9 months, • Start: As Soon As Possible, • Pay Rate: $68.94 – $93.27 per hourJob SummaryWe are seeking a highly analytical and data-driven Analytics & Insights Analyst to join the Global Customer Service (CS) organization. This role focuses on driving operational efficiency, digital optimization, and customer experience improvements through analytics, reporting, and actionable insights. The ideal candidate thrives at the intersection of data, business strategy, and technology, leveraging analytics to shape the digital experience across CS Operations and customer-facing platforms such as the Help Center and Contact Us sites.Key Responsibilities, • Data Analysis: Gather, manipulate, and analyze complex datasets to uncover actionable insights that support customer service strategy and digital optimization., • Visualization & Reporting: Build intuitive dashboards, reports, and presentations using tools like Tableau and AWS QuickSight to communicate data-driven findings., • Project Support: Partner with cross-functional teams to support initiatives through ideation, measurement definition, reporting, and impact analysis., • A/B Testing: Assist in test setup, execution, and post-analysis to measure optimization success (Adobe Target preferred)., • Digital Subject Matter Expert: Provide expertise in digital analytics and customer behavior profiling across web platforms., • Data Integration: Connect digital analytics data to enterprise reporting tools, ensuring data quality, governance, and standardization., • Collaborate with Customer Service leadership and product teams to measure total business impact of digital initiatives.Required Experience, • Bachelor’s degree in Engineering, Business Analytics, Information Systems, Statistics, or related quantitative discipline., • 5+ years of experience in data analytics, including 1+ year in digital analytics., • Advanced proficiency in SQL, Python, and Excel for data analysis and automation., • Strong experience with Adobe Analytics and A/B testing platforms (Adobe Target preferred)., • Hands-on experience developing data visualizations and dashboards using Tableau or AWS QuickSight., • Solid understanding of ETL processes, data warehousing, and schema design., • Knowledge of statistical concepts such as hypothesis testing, confidence intervals, and regression analysis., • Excellent communication skills, with the ability to translate technical findings into clear business insights.Preferred Experience, • Experience in customer experience analytics or Customer Service (Help Center, Contact Us) environments., • Familiarity with the AWS technology stack (Redshift SQL, S3, DynamoDB)., • Knowledge of front-end web technologies (HTML5, JavaScript, CSS3, Git)., • Experience implementing personalization or testing solutions like Optimizely., • Mentorship experience guiding junior analysts.Required Skills, • Digital Analytics & Web Optimization, • SQL / Python / Tableau / QuickSight, • Adobe Analytics & A/B Testing, • Statistical Analysis & Data StorytellingPreferred Skills, • AWS Data Stack (Redshift, S3, DynamoDB), • Customer Journey Analytics, • Data Governance & Quality Management, • Cross-Functional CollaborationAdditional Skills, • Business Insight & Problem Solving, • Data Visualization & Reporting Automation, • Digital Performance OptimizationBenefits, • Medical, Vision, and Dental Insurance Plans, • 401k Retirement FundAbout the ClientLeading audiobook producer revolutionizing the industry with innovative technology and superior programming. Our passion for well-composed, artfully performed audiobooks has earned millions of loyal subscribers worldwide. Our People Principles guide our team of pioneers and inventors to deliver exceptional customer experiences and drive positive change.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As an economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 companies across banking, insurance, financial services, life sciences, biotech, utility, and retail sectors throughout the U.S. and Canada. We look forward to helping you land your next great career opportunity!Job Number: 25-27499 #LI-GTT #LI-Onsite #gttjobsCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure. We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier. There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: Awards SIA’s Fastest Growing Staffing Firm: 2023 and 2015 SIA’s Best Staffing Firm to Work for: 2019 -2023 Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015 Randstad Preferred Supplier: 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist: 2015Global Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015

Job DescriptionDescription: Setup Configuration Analyst We are looking for a skilled and highly motivated person to join our Setup/Updates team as an entry level Setup Configuration Analyst. The primary responsibility of this role is to remotely perform scheduled setup of hardware and software for customers. As a Setup Configuration Analyst, you will work closely with our implementation/project management team as well as with customers to complete the assigned tasks. The ideal candidate should be detailed orientated, be able to work independently, possess the ability to work effectively with co-workers and customers, and exhibit outstanding customer service skills. RESPONSIBILITIES: - Remotely perform setup of POS system hardware and software components. - Complete assigned tasks accurately and in a timely manner. - Provide status updates of assigned tasks to customer and project manager. - Escalate issues to the technical support team, project manager, development team and department manager as necessary. - Create/update department documentation, provide feedback to department manager. SKILL REQUIREMENTS: - Bachelor’s degree in Computer Science, Information Technology, or 5+ years of equivalent experience - SQL programming and relational database knowledge - Basic networking and client/server system architecture knowledge - Strong oral and written communication skills - Flexibility to work outside normal hours as needed - Experience with Microsoft SQL Server, Windows Server, Apache Tomcat, and Java is preferred - Experience with using retail software or providing technical support in small/medium business applications is a plus Flexible Work Place/Hours Benefits include Medical, 401(K), Vacation/Sick leave, Life Insurance, FSA. Optional Dental and Eye Care Coverage Available Requirements: SKILL REQUIREMENTS: - Bachelor’s degree in Computer Science, Information Technology, or 5+ years of equivalent experience - SQL programming and relational database knowledge - Basic networking and client/server system architecture knowledge - Strong oral and written communication skills - Flexibility to work outside normal hours as needed - Experience with Microsoft SQL Server, Windows Server, Apache Tomcat, and Java is preferred - Experience with using retail software or providing technical support in small/medium business applications is a plus

Job Description Residential Field Services Manager Maryland Energy Advisors (MDEA) is a rapidly growing energy management firm delivering energy efficiency and sustainability programs for utilities and communities across the region. As part of our continued expansion, we are seeking an experienced Field Services Manager to lead and support residential energy efficiency and home weatherization programs throughout New Jersey. In this role, you will oversee day-to-day field operations, including home energy audits, direct-install measures, and quality assurance activities. You will manage and support field staff, coordinate scheduling, workload distribution, and ensure all field activities are executed safely, efficiently, and in full compliance with utility program requirements and quality standards. This role works closely with other subcontractors, operations teams, and utility partners to maintain high performance, consistent customer experience, and continuous improvement across field services. The ideal candidate is a strong people manager with hands-on field experience, excellent organizational and communication skills, and a deep understanding of residential energy efficiency or weatherization programs. If you thrive in a fast-paced, field-oriented environment, enjoy coaching teams, solving operational challenges, and delivering measurable impact for households and communities, this is an exciting opportunity to grow with a mission-driven organization supporting New Jersey customers. PRIMARY RESPONSIBILITIES • Oversee the day-to-day field operations of residential utility energy efficiency and home weatherization programs, ensuring high-quality service delivery, regulatory compliance, and a positive customer experience., • Manage, coach, and support field staff and subcontractors conducting home energy audits, direct-install measures, and related field activities., • Plan, coordinate, and assign field workloads, routes, and schedules to ensure efficient coverage of assigned service territories and achievement of program goals., • Ensure field teams follow utility program guidelines, safety protocols, quality standards, and customer service expectations., • Serve as the primary escalation point for field-related issues, including customer concerns, contractor performance, safety incidents, and operational challenges., • Oversee lead generation and community-based outreach strategies, ensuring field teams represent the program professionally and in alignment with utility requirements., • Review and approve energy assessment documentation, reports, and data submissions to ensure accuracy, completeness, and timely entry into program tracking systems., • Coordinate the installation of eligible direct-install energy-saving measures, monitoring inventory usage, adherence to procedures, and quality outcomes., • Collaborate with program managers, operations staff, and utility partners to track performance metrics, identify trends, and implement corrective actions or process improvements., • Support onboarding, training, and ongoing performance management of field staff and subcontractors, including ride-alongs, coaching, and feedback., • Identify opportunities to improve field efficiency, customer experience, safety, and QA/QC processes, contributing to continuous program improvement., • Perform other duties as assigned to support the successful execution and growth of field services operations. REQUIRED QUALIFICATIONS • Bachelor’s degree in Energy, Environmental Studies, Construction Management, Business Administration, or a related field; equivalent professional experience may be considered., • Minimum of 5+ years of progressive experience in residential energy efficiency, home weatherization, field operations, or utility program implementation., • BPI Building Analyst certification (required)., • Demonstrated experience managing field staff and/or subcontractors, including scheduling, performance management, coaching, and issue resolution., • Strong working knowledge of residential energy audits, building science principles, weatherization practices, and direct-install energy efficiency measures., • Proven ability to oversee field operations while ensuring compliance with utility program requirements, safety protocols, and QA/QC standards., • Experience planning and coordinating field logistics, including workload planning, route optimization, inventory oversight, and resource allocation., • Ability to serve as the primary escalation point for customer concerns, safety incidents, and operational challenges., • Experience reviewing and approving audit documentation, field reports, and data submissions for accuracy, completeness, and timeliness., • Strong analytical, organizational, and problem-solving skills, with the ability to track performance metrics and implement corrective actions., • Excellent communication and interpersonal skills, with the ability to collaborate effectively with field teams, program managers, subcontractors, and utility or client stakeholders., • Ability to travel within the service territory and conduct ride-alongs, site visits, and on-site coaching as needed., • Valid driver’s license with a clean driving record., • Ability to pass a criminal background check and drug screening, as required by utility and program partners. PREFERRED QUALIFICATIONS • Professional certifications such as CEM, PMP, or other relevant industry credentials., • Experience managing field operations for New Jersey Clean Energy or other utility-sponsored residential programs., • Prior experience overseeing direct-install inventory, warehousing, or materials logistics., • Experience leading community-based outreach or door-to-door engagement teams., • Familiarity with QA/QC frameworks, inspection protocols, and corrective action planning., • Experience scaling or standing up new field services teams or program launches. WORK ENVIRONMENT • This position is primarily field-oriented, with significant time spent overseeing field operations, conducting ride-alongs, site visits, and supporting audits and direct-install activities across residential properties., • Regular travel throughout assigned service territories to observe field work, coach staff, address operational issues, and ensure compliance with program requirements., • The role requires frequent interaction with homeowners, field staff, subcontractors, and program partners, with a strong emphasis on professionalism, safety, and customer experience., • Administrative, planning, and reporting tasks are completed remotely or in an office setting using mobile and cloud-based program systems and dashboards., • Work schedules may include occasional evenings or weekends to support field coverage, staff training, community outreach events, or to respond to operational needs. BENEFITS MD Energy Advisors offers competitive salaries and benefits. We put a premium on work-life balance, offering flexibility with our remote team. We also offer: • Medical, dental and vision health insurance, • 401k, • Paid time off and paid holidays, • Wellness Reimbursement, • Professional Development Reimbursement, • Great company culture with outstanding growth opportunity Maryland Energy Advisors is an Equal Opportunity Employer/M/F/Disability/Vet.

A company is looking for an EHR/EMR Principal Data Analyst. Key Responsibilities Participate in customer-facing technical and sales discussions to assess EHR integration needs and clinical workflows Write, optimize, and troubleshoot SQL queries to support reporting and analytics Collaborate with

A company is looking for a Central Review Analyst to provide support for customer inquiries and review auto insurance estimates.

A company is looking for a Contracts and Pricing Analyst. Key Responsibilities Support US sell side contracts and proposals, focusing on Enterprise Account Management and Customer Solutions teams Develop strategic contract and rebate programs in collaboration with EAM and Sales leaders Manage RF

Job Description ServiceNow Business Analyst, Fully Remote – BB648 BB648 Summit, NJ (Fully Remote) We are seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow’s Customer Service Management (CSM) solution for our Call Center operations in LATAM, specifically Colombia. This role will involve collaboration with teams globally, including regions such as India, LATAM, ANZ, APAC, and potentially EMEA. Key Responsibilities: • Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module., • Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution., • Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items., • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence)., • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT)., • Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow., • Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs., • Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders., • Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions., • Document weekly status reports and communications using Microsoft PowerPoint and Excel., • Solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM., • Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module., • Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus., • Experience working on complex IT-led projects across multiple workstreams., • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations., • Fluent in Spanish; proficiency in Portuguese is a plus but not required., • Flexibility to work across various time zones to align with global project teams. TechData is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Company Description

Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical consumer goods manufacturing client in Summit, NJ. No Third-Party, No Corp to Corp, No Sponsorship Title: ServiceNow (CSM) Business Analyst Location: Summit, NJ Remote (Mon-Fri, 40 hours) must be able to work in LATAM, ANZ, APAC time zones Contract Duration: 12 months, with likely extension Pay Rate: $42.00 per hour (w2) • Must Have Service Now CSM Customer Service Module experience only!, • Must Be Able to work in various times zones supporting LATAM, ANZ and APAC., • Must Have Exceptional English Speaking Communication Skills ServiceNow Business Analyst Customer Service Module (CSM) We are seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow’s Customer Service Management (CSM) solution for our Call Center operations in LATAM, specifically Colombia. This role will involve collaboration with teams globally, including regions such as India, LATAM, ANZ, APAC, and potentially EMEA. Key Responsibilities: • Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module., • Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution., • Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items., • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence)., • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT)., • Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow., • Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs., • Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders., • Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions., • Document weekly status reports and communications using Microsoft PowerPoint and Excel., • Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives. Qualifications: • 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM., • Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module., • Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus., • Experience working on complex IT-led projects across multiple workstreams., • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations., • English is a must, • Flexibility to work across various time zones to align with global project teams., • Proven experience leading architectural reviews and engaging with relevant review boards. Additional Information: • Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives.

About CLS: CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day. Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use. CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market. Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking Job information: • Functional title - Test Analyst, • Department - Global Testing Services, • Corporate level - Assistant Vice President, • Report to - Director, Global Testing Services (Settlement Portfolio), • Location - New Jersey - Metropark, • Expected full-time salary range between $130,000 - $150,000 + variable compensation + 401(k) match + benefits., • Note: Disclosure as required by NY Pay Transparency Law of the expected salary compensation range for this role. What you will be doing: Taking responsibility for the project testing activities. This includes: • Reviewing requirements, solution, design and other project specific technical documentation, • Reviewing Test documentation, • Providing resource and test effort estimation, • Contributing to the Project Test Plan (with re-planning where necessary), • Analysing requirements and technical solutions in order to write Test Strategies for planned levels / phases of testing, • Producing Test Strategy and other project specific Test documentation, • Monitoring team's progress on allocated tasks, • Producing (or assist in producing) Requirements Traceability Matrix, Test Scenarios and Test Scripts, • Performing (or assisting in) Test Execution, • Performing the Defect Manager role for assigned projects, • Identifying and escalating Risks / Issues / Dependencies, • Providing regular progress reports to Project and GTS Management, • Liaising with project stakeholders (internal to CLS and third party) to address for example knowledge gaps, queries and any other such dependencies, • Attending / arranging meetings, workshops, • Providing training and assistance to testers to ensure they are following testing and defect reporting processes., • Assigning and conducting day-to-day monitoring of the project test team’s assigned projects, tasks, and activities, • Performing test execution as required; testing the application to ensure it is working as specified, including use of test cases or on an ad-hoc basis, reporting defects and other issues found during testing in the defect tracking system, • Ensuring testing commitments are met within the project test team and monitoring for potential impacts to target dates or other Projects. Communicating potential impacts to target dates to the Project test lead, • Managing the JIRA (defect tracking) database for all testing phases (update, follow-up and escalate overdue issues)., • Reviewing and estimating requirement change requests, • Reviewing and validating test results and defect reports by the Test Executers, • Contributing in daily and weekly testing status meetings with the project test team, and the overall Project team, • Main project will be related to the CLS Settlement service Supporting testing/training activities. This includes: • Taking responsibility for the support for other departments’ use of the testing environments, where required. For example – assisting business staff in performing UAT, • Sharing technical knowledge within the team Following, implementing and maintaining processes and procedures for QA and Testing activities. This includes: • Test analysis and Preparation processes, • Defect Management, • Reporting process, • Test Execution processes, • Identifying and advising on improvements to processes What we’re looking for: Professional Experience • Software Testing experience in the 'Financial Services' business domain (preferably in FX, Payment – RTGS, SWIFT), • Extensive Software Testing experience, including roles within at least 5 medium to large projects, • Experience as a customer managing the delivery of at least one medium to large new system/ project (or a major enhancement of an existing operational system) from a Third-Party IT Vendor, • Experience of managing or working with teams within an offshore service model, • Experience in producing various Test artefacts including Test Strategy / Plans, Test Scenarios, Test Scripts, • Experience in Defect Management, • Experience in XMLs and database interrogation using SQL, Linux/Unix, • Familiarity with the CLS concept, • Familiarity with the ISO 20022 Universal financial industry message scheme. Personal Traits/Competencies • Self-starter, • Quick learner, • Analytical, • Proactive, • Motivated, • Flexible, • Eye for detail, • Leadership capability, • Team player, • Clear communicator. Skills Desired: • Good to have financial/banking domain experience., • Experience in working onsite – offshore model, • JIRA Defect Management Tool, • Zephyr Test Management Tool, • Working knowledge of SQL and Linux/Unix Personal characteristics contributing to an individual’s ability to excel in the position • Good level of test experience in team leading test activities for medium to large projects, • Very good understanding of Test Processes and relevant Project Processes, • Capable of producing quality test artefacts, • Extensive experience working in the Financial Services business domain, • Good team player with excellent team / people management skills, • Successfully working in a high-pressure environment to tight timescales and deadlines Professional qualifications / certifications • Bachelor degree in a technical field, • Software Test Certification (CSTE, ISTQB) Our commitment to employees: We are a small company with a big mandate, so every person is essential to our success. We are also committed to employing and retaining the most talented and dedicated people. What makes us interesting goes beyond our competitive salaries and great benefits. Our work environment is designed around quality outcomes, not output. The FX market would cease to function without our services, and we take pride in being responsible for keeping it running smoothly. We are different from other financial institutions in that we have a flatter and more transparent structure with accessible leadership. You will be seen, heard and empowered to develop your career. We are a purpose-driven organization, with an inclusive culture that focuses on doing what is right. The well-being of our people is as important to us as the resilience of our systems. In addition to encouraging our people to ‘locate for their day,’ we run a range of initiatives that support employees’ sense of belonging and physical, emotional and mental well-being. Our extensive benefits for employees typically include: • Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days, • Private medical and dental cover and life insurance, • Generous pension contributions in the UK and Asia; matching 401(k) in the US, • Paid volunteer days, • ‘Locate for your day’ hybrid working – 2 days a week in office., • Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning., • Paid parental leave / Coaching and support services, • Career development / LinkedIn Learning, • ‘Heads down days’ with no meetings on the last Friday of every month, • Wellbeing / Mental health support, • Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network), • Social events Awards: • The Sunday Times Best Places to Work 2023 & 2024 / Big Company / The Sunday Times Awards, • Third place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards

We are currently looking for a motivated, innovative, and experienced Conflict Analyst/New Business Intake Specialist. The position will include conflicts analysis, data entry, database management and general office work. The energetic individual will work in the Conflicts/New Business Intake Department reporting to the Director of Operations. The Conflicts Analyst is responsible for providing Conflict of Interest searches regarding new business and be responsible for processing the Firm’s new matter forms. Essential Functions: • Conduct thorough research, analysis and documentation of potential conflicts of interest associated with new clients and matters., • Perform various duties such as filing and scanning, data entry, cross-referencing, copying, and retrieval., • Review documents submitted for new client and existing client/matter acceptance., • Perform conflict of interest search for Attorneys and staff members and resolving conflicts., • Timely responsiveness to Attorney, Paralegals and Legal Assistants with conflict interest checks, client/matter status and support., • Ensure all firm policies and procedures are adhered to before new clients are opened., • Maintain accurate conflict database and provide excellent customer service to legal assistants and attorneys., • Working knowledge of professional responsibility and legal ethic rules pertaining to conflicts., • Employ and enforce risk management processes and procedures., • Contribute to new business conflicts and intake process, procedure and technology improvement to enhance efficiency and manage risk, • Other duties and responsibilities as assigned. Competencies: • Exceptional attention to detail., • Excellent communication and interpersonal skills., • Strong work ethic., • Ability to handle confidential and sensitive information with the appropriate discretion, • Sound judgement and problem solving skills., • Strong organizational and time-management skills., • Ability to work independently, handle a high volume of work efficiently, and accept a high degree of accountability., • Ability to multitask and prioritize assignments while consistently delivering quality work product, • Proven experience performing under pressure in a fast-paced environment, both individually and within a team setting., • Proficiency with Microsoft Office, particularly with Excel and Access and Intapp Conflicts, and Aderant preferred, • Must have ability and willingness to work outside normal business hours as needed. Education and Experience: • 2+ years of conflict experience in the legal industry, • Bachelor’s degree

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