Trabajos customer analyst en Rahway, New JerseyCrear alertas

The Opportunity Join a company that finds solutions to complex challenges. With expertise in influenza science and beyond, our team works on the latest research and pioneering technologies to improve the manufacturing process and the effectiveness of influenza vaccines. We operate as one integrated global organization drawing together expert staff from different countries to collaborate. Together, we are working to protect communities from seasonal influenza and global pandemic threats. When you join CSL Seqirus, you join a team dedicated to making a difference in people's lives. It's a feeling of possibility, creativity, and purpose to deliver our promise. Job Summary The Senior Order Management Analyst plays a critical role within the US Commercial Organization, supporting Customer Operations by overseeing customer orders and analyzing demand to ensure optimal fulfillment strategies. This role requires strong collaboration, analytical thinking, and a deep understanding of sales operations cycles including forecasting, purchase orders, allocations, and delivery performance. You will monitor and assess order activity, identify risks, and recommend solutions to enhance customer satisfaction and operational efficiency. As a strategic partner to Commercial Operations, you will help drive improvements in customer experience and business outcomes. Responsibilities * Manage end-to-end order fulfillment processes, including demand prioritization, allocation execution, and collaboration with Distribution to ensure timely delivery and alignment with ship plans and inventory strategies. * Analyze customer account performance and demand trends, ensuring compliance with contractual and regulatory requirements, and provide actionable insights to improve service and reporting tools. * Utilize systems such as SAP and EDI, demonstrating deep understanding of administrative workflows and proactively identifying gaps and recommending process improvements. * Collaborate across functions (Customer Service, Demand Planning, Distribution, Sales, IT, Finance) to align priorities, resolve issues, and enhance the customer experience. * Lead or support cross-functional projects and system initiatives, acting as a subject matter expert and driving change aligned with strategic goals. * Apply independent judgment and innovative thinking to solve complex problems, improve operational efficiency, and support policy evolution. * Conduct forecast and inventory reviews, including point-of-sale trending and shipment forecasting, to support accurate demand planning and customer satisfaction. * Maintain and improve departmental documentation, including procedures and training materials, and provide backup support for Customer Account Analysts. * Support customer credit clearance in partnership with Finance and ensure smooth order-to-cash operations. * Write and execute test cases and scripts, performing regression testing for administrative systems and supporting IT production efforts. * Champion continuous improvement efforts, identifying opportunities to boost performance, reduce cost, and elevate the overall customer experience. * Model collaborative behavior, fostering cross-functional engagement and contributing to a culture of innovation and excellence. Minimum Experience Requirements * Bachelor’s degree or equivalent combination of education and experience * 3 - 5 years' experience in order management, order to cash processes and analytics or related field * Microsoft Office and strong Excel skills required * SAP, Model N, inventory management practices, and experience in the pharmaceutical, biotech or healthcare industry preferred The expected base salary range for this position at hiring is $80,000 – $95,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation. Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable. CSL Seqirus is part of CSL. As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world. To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit ___ and CSL Plasma at ___. Our Benefits For more information on CSL benefits visit ___. You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more about inclusion and belonging visit Equal Opportunity Employer CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit ___. Watch our ‘On the Front Line’ video to learn more about CSL Seqirus

The Membership Operations Analyst is responsible for the day-to-day maintenance of customer data to ensure accurate chargeback processing. This role focuses on the timely resolution of membership exceptions in the third-party adjudication queue and the synchronization of GPO/PBG rosters with internal systems. You will utilize advanced data analysis techniques to identify data mismatches and ensure that customer accounts are correctly aligned with their contractual tiers. The Membership Operations Analyst will serve as a key operational partner supporting Commercial Operations and Sales by aligning membership strategy with contract performance and execution. This role manages customer onboarding, issue resolution, reporting needs, and overall account performance. You will also act as the primary liaison between third‑party vendors and internal I&T teams to support system integrations, data exchanges, and process improvements. A core focus of the role is driving customer satisfaction and retention by proactively identifying operational gaps, resolving escalations, and ensuring service excellence. Responsibilities: • Earn the trust and confidence of customers and sales partners by assuming ownership of the customer experience, adjusting strengthen customer touch points and interpersonal skills., • Queue Maintenance: Monitor and resolve daily exceptions in the third-party adjudication queue; research address and identifier mismatches to ensure chargeback flow successfully into Model N., • Roster Processing: Execute the weekly upload and reconciliation of GPO/PBG and private rosters; verify that new members are activated in the system within the 48-hour service level agreement., • Data Cleanup & Mapping: Maintain the "Alias" and cross-reference tables; use Excel Power Query to normalize wholesaler data and map legacy customer names to the correct Master ID., • Account Verification: Perform routine audits of customer identifiers (HIN, DEA) to ensure data integrity; update "Ship-to" and "Sold-to" hierarchies as requested by the contracting team., • Tier Validation: Review membership lists to identify customers on multiple rosters; apply established company rules to ensure the customer is assigned to the correct contract tier., • Possess a broad mastery of service and administrative functions, including in-depth knowledge of administrative systems and financial basics, • Possess in depth knowledge of business operation systems, workflows and downstream impacts, proactively identifying gaps and recommending improvements, • Operate at a high level to consistently meet or exceed business unit quality and productivity standards, • Follow established policies and procedures, • Operational Support: Provide data support during the peak flu vaccine season by performing bulk "Pre-Book" data scrubs to ensure customers are eligible before orders are shipped., • Reporting: Generate weekly reports on queue volume, error trends, and roster processing status for review by stakeholders., • Collaborate on cross functional projects and special assignments, acting as a subject matter expert and department liaison, • Embrace and support change to move the organization forward in support of strategic goals and objectives, • Support IT efforts to drive initiatives, system enhancements, testing and production support, • Make suggestions to improve existing scorecards and other reporting outputs, • Operate with a high degree of discretion and apply independent decision making, with the ability to think outside the box, offering Management unique solutions, • Model behavior that builds relationship with customers and Sales to develop loyalty and enhance customer experience, • Partner with internal stakeholders to create/maintain department procedures and training materials, • Dedicated to forward-looking strategic analysis that drives member growth, retention, and contract performance, • Assist with peer-to-peer coaching and education as it is relates to routine, specialty or complex processes and systems, • Assist in writing test cases, scripts and testing of new system enhancements Knowledge, Skills & Competencies: • Previous experience in the pharmaceutical/ finance /regulatory industry or high touch customer service environment preferred, • Excellent written verbal and written communication skills and ability to craft documentation, • Strong interpersonal skills via direct communication and indirect via email, • Must be flexible, able to multi-task in a fast-paced environment, and operate well in a team setting, • Able to provide accurate feedback regarding how customers feel about our level of service, • Able to admit to mistakes or oversights and work in conjunction with internal partners to resolve problems, • Ability to work across internal cross-functional teams (Finance, Sales and Distribution, QA, IT, Customer Experience, eCommerce and senior managers) and represent Customer Operations, • Proficiency in MS Excel and SAP (6.0 later preferred), EDI and SAP experience preferred, • Systems: Familiarity with Model N, MemberCentric, or similar ERP/Contracting systems is preferred but can be trained. Minimum Requirements: • Minimum 3 years of experience in in commercial operations, data entry, finance or contract administration., • Proven ability to manage high volumes of data with a high degree of accuracy., • Experience and ability to act in a complex and rapidly changing business environment, preferably 2 years The expected base salary range for this position at hiring is $66,000 – $78,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation. CSL Seqirus is part of CSL. As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world. To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit ___ and CSL Plasma at ___. Our Benefits For more information on CSL benefits visit ___. You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more about inclusion and belonging visit Equal Opportunity Employer CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit ___. Watch our ‘On the Front Line’ video to learn more about CSL Seqirus

Job Summary: The Chargeback Analyst is responsible for the timely validation of debit and credit memos within Model N, managing all trading partner accounts exceeding $400M+ in annual total in validation and processing. This position will manage day-to-day engagement with chargeback vendor(s) by resolving errors and maintaining regular communication with Wholesaler and Distributors. Principal Accountabilities: * Adjudication & Validation: Analyze daily chargeback transactions to ensure credits are accurately issued within a 3–5-day window in Model N. Serve as the primary analyst responsible for researching and investigating errors to mitigate systemic issues. * Multi Channel Revenue Protection: Oversee adjudication and reconciliation of high volume EDI 844 / 844 resubmissions transactions and manual claims across distributor and direct purchase channels. * Data Integrity Collaboration: Partner closely with the Membership Analyst to resolve customer misalignments and "bad data" trends. Leverage cleansed customer master data to execute flawless financial transactions and identify recurring rejection patterns that require upstream correction. Builds business cases to implement appropriate technologies and platforms * Trend Analysis & Reporting: Utilize internal reporting tools (Power BI) to identify and visualize trends associated with claim submissions and dollar impact. Communicate these insights to Account Managers and the Finance team to improve overall account health and profitability. * Possess a broad mastery of service and administrative functions, including in-depth knowledge of administrative systems and financial basics * Possess in depth knowledge of business operation systems, workflows and downstream impacts, proactively identifying gaps and recommending improvements * Operate at a high level to consistently meet or exceed business unit quality and productivity standards * Follow established policies and procedures * Account Stewardship & Business Reviews: Act as a contact for customers, account managers, and inter- departmental areas within Commercial. Support regularly scheduled business reviews with wholesaler/distributors to review error trends, provide suggestions for solutions, and ensure all operational action items are tracked to completion. Support alignment by establishing processes that leverage insights, share best practices, and create a culture of open and transparent communication. * Order-to-Cash Financial Reconciliation: Partner with Accounts Receivable to support customer credit clearance. Ensure chargeback processing speed aligns with established KPIs to prevent disruptions in the order fulfilment cycle managed by Order Management. * Collaborate on cross functional projects and special assignments, acting as a subject matter expert and department liaison * Embrace and support change to move the organization forward in support of strategic goals and objectives * Support IT efforts to drive initiatives, system enhancements, testing and production support Audit & Compliance: * Support internal and external audits. Investigate and analyse all audit claims to resolution and provide meticulous documentation supporting the outcome in compliance with requirements. * Make suggestions to improve existing scorecards and other reporting outputs * Operate with a high degree of discretion and apply independent decision making, with the ability to think outside the box, offering Management unique solutions * Model behavior that builds relationship with customers and Sales to develop loyalty and enhance customer experience * Partner with internal stakeholders to create/maintain department procedures and training materials * Dedicated to forward-looking strategic analysis that drives member growth, retention, and contract performance * Assist with peer-to-peer coaching and education as it is relates to routine, specialty or complex processes and systems * Assist in writing test cases, scripts and testing of new system enhancements Scope/Accountability: * Employee will have responsibility day-to-day maintenance of customer data to ensure accurate chargeback processing * Employee will be accountable for timely resolution of chargeback exceptions * Employee will be accountable for synchronization of GPO/PBG rosters with internal systems * Employee will utilize advanced data analysis techniques to identify data mismatches and ensure that customer accounts are correctly aligned and paid with their contractual tiers Impact/Influence/Liaison: * Employee will serve as a primary operational partner to Commercial Operations, ensuring alignment between membership strategy, contract performance, and execution. * Employee will collaborate closely with Sales to support customer onboarding, issue resolution, reporting needs, and overall account performance, ensuring a seamless customer experience. * Employee will act as the operational liaison between third-party vendors and internal Information & Technology (I&T) teams to facilitate system integrations, data exchanges, issue resolution, and process improvements. * Directly influence customer satisfaction and retention by proactively identifying operational gaps, resolving escalations, and driving service excellence. * Employee will partner with Finance, Pricing, and Contracting teams to address complex customer inquiries, validate pricing and eligibility, and resolve discrepancies impacting revenue or compliance. Key Relationships: Internal * Finance – chargebacks, invoicing, credit/debit issuance, credit allowance and product returns * Pricing & Contracts – assurance of customer pricing and contractual delivery terms * eCommerce/IT – partner to meet customer growing digital expectations * Sales – work directly with all field partners to address customer needs and enhance the customer experience * Marketing Customer Experience – partner to ensure customer strategy is supported External * Employee serves as a reliable point of contact for membership-related inquiries, fostering trust and ensuring a seamless experience that supports contract compliance and customer satisfaction. Decision Making: * Ability to understand customer issues and respond in a timely manner * Ability to understand all aspects of the chargeback and order to cash process * Ability to understand the impact of financial data and membership changes on chargeback accuracy, revenue recognition, contract compliance, and overall customer profitability. Innovation: * Provides unique and efficient solutions to customer problems * Identifies improvements for sales/chargeback/order to cash management internally and with customers * Develop communication strategies that support varying/changing customer interfaces and needs Knowledge, Skills & Competencies: * Previous experience in the pharmaceutical/ finance /accounting / regulatory industry or high touch customer service environment preferred * Analytical Rigor: Ability to identify "Error Trends" and translate raw data into actionable insights. Strong critical thinking and analytical abilities. * Financial Stewardship: Foundational understanding of the Gross-to-Net (GTN) impact of chargeback accruals and their role in financial forecasting. Collaborates with Finance and Compliance stakeholders on initiatives to improve adherence to policies and procedures. Responsible for supporting accruals and other finance department needs. * Excellent written verbal and written communication skills and ability to craft documentation * Strong interpersonal skills via direct communication and indirect via email * Must be flexible, able to multi-task in a fast-paced environment, and operate well in a team setting * Able to provide accurate feedback regarding how customers feel about our level of service * Able to admit to mistakes or oversights and work in conjunction with internal partners to resolve problems * Ability to work across internal cross-functional teams (Finance, Sales and Distribution, Accounts Receivable, IT, Commercial Operations, and senior managers) and represent Customer Operations * Proficiency in MS Excel, Business Intelligence reporting (BI) and SAP (6.0 later preferred), EDI and SAP experience preferred * Systems: Familiarity with Model N, Member Centric, or similar ERP/Contracting systems is preferred but can be trained Minimum Requirements: • Bachelors degree, • 0-3 years of experience in in commercial operations, data entry, finance or contract administration., • Proven ability to manage high volumes of data with a high degree of accuracy., • Experience and ability to act in a complex and rapidly changing business environment The expected base salary range for this position at hiring is $69,000 – $87,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation. CSL Seqirus is part of CSL. As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world. To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit ___ and CSL Plasma at ___. Our Benefits For more information on CSL benefits visit ___. You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more about inclusion and belonging visit Equal Opportunity Employer CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit ___. Watch our ‘On the Front Line’ video to learn more about CSL Seqirus

The Opportunity Join a company that finds solutions to complex challenges. With expertise in influenza science and beyond, our team works on the latest research and pioneering technologies to improve the manufacturing process and the effectiveness of influenza vaccines. We operate as one integrated global organization drawing together expert staff from different countries to collaborate. Together, we are working to protect communities from seasonal influenza and global pandemic threats. When you join CSL Seqirus, you join a team dedicated to making a difference in people's lives. It's a feeling of possibility, creativity, and purpose to deliver our promise. Job Summary Reporting to the Manager, Customer Account Management, you will maintain a group of accounts within multiple customer segments, e.g. Retail, Wholesale/Distribution, IDN, and Independent/Corporate owned HealthCare Professionals. You will complete the order to cash management of vaccine orders and develop long-lasting client and sales relationships. You will work directly with our Sales, Demand Planning, Distribution & Logistics, Marketing, Market Access, and Finance teams to prioritize important accounts and guide strategic goals. You will monitor vaccine distribution, financial health, and delivery performance against a contract and manage the customer experience. You will apply independent decision-making to exceed business standards. Job Responsibilities Account Management * Manage a portfolio of important accounts, maximizing opportunities to make improvements * Analyze accounts for contract adherence while ensuring services are aligned with the goals of the account * Partner with customer service teams to resolve account issues * Work with the finance department to ensure customer's financial health is in good standing Data Analysis and Reporting * Run data quality queries which include billing, shipping, order creation, contract, and pricing, to identify data exceptions to plan and implement strategic plans * Support sales with custom reporting and data insights * Creation and distribution of applicable customer account reporting on a routine basis Strategy and Improvement * Provide detail level recommendations to help Sales with working on customer strategy * Identify gaps in processes and recommend opportunities for improvements * Analyze complex problems, interpret operational needs, and develop integrated creative solutions * Monitor and evaluate programmatic and operations effectiveness and implement improvements Training and Leadership * Lead by example to train sales and analyst teams * Help with peer-to-peer learning * Help write test cases, scripts, and testing of new system enhancements Customer Experience * Represent the CSL Seqirus Customer Experience vision internally and externally while being the voice of the customer with your team to address customer challenges * Follow established procedures while understanding internal and external drivers necessary to operational success Collaboration and Communication * Coordinate with team members including, Sales, Executive Leadership & Demand Planning * Use multiple communication channels to seek and offer feedback * Strengthen relationships and networks by asking open questions and sharing information * Self-govern while receiving coaching to achieve operational targets * Maintain awareness of relevant internal/external trends and consider implication of work Minimum Experience Requirements * Bachelor's Degree or equivalent combination of education and experience * Minimum 3 years of experience in a regulated industry, experience with vaccines or biologics products is desirable * Account management skills to support demand planning, data control, and serving as contact for account-related activities * Experience ensuring agreement between contracts and orders to resolve discrepancies and variances * Experience working with a variety of teams (Finance, Sales and Distribution, QA, IT, Customer Experience, eCommerce, and Leaders at different levels) * Proficiency in MS excel (can perform complex functions) and SAP (6.0 later preferred), EDI ordering, reporting, and SAP sale-order management experience is an advantage Culture and Values * Demonstrate CSL Seqirus Values: Patient Focus, Innovation, Integrity, Collaboration, and Superior Performance * Unleash outcomes while creating an accountable work environment * Self-leaders that are flexible, resilient, and able to adapt effectively through change The expected base salary range for this position at hiring is $80,000 – $95,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation. CSL Seqirus is part of CSL. As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world. To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit ___ and CSL Plasma at ___. Our Benefits For more information on CSL benefits visit ___. You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more about inclusion and belonging visit Equal Opportunity Employer CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit ___. Watch our ‘On the Front Line’ video to learn more about CSL Seqirus

The Claims Analyst supports the Claims Department’s Operations and Management Teams by developing/maintaining or supporting business reports, applications, and analytical solutions. This role participates in systems implementations, data management initiatives, and analytics work that strengthens Plymouth Rock’s performance in loss management, customer service, expense control, and employee engagement. RESPONSIBILITIES • Partner with Claims leadership and cross-functional teams to deliver recurring reports/visuals and ad hoc datasets using SQL Server Management Studio, Visual Studio, MS Access, Excel and Tableau., • Manage the claim department’s letter library using low code/no code third party vendor software, including creating/updating letters and creating/maintain automated batch jobs., • Collaborate with IT on claims technology initiatives, including but not limited to providing subject matter expertise, writing business requirements, performing user acceptance testing, training and postproduction support., • Oversee regulatory reporting automated process and ensure compliance within the department. QUALIFICATIONS • Bachelor’s degree required, master’s degree preferred, ideally in a technical or analytical discipline (Computer Science, Engineering, Mathematics, Statistics)., • 1-2 years’ experience with SQL, including writing complex queries, stored procedures, and functions., • Proficient in Microsoft applications including Word, Excel, Access and Visual Studio., • Experience in SSIS package development a plus., • Business intelligence development experience (Tableau preferred), • Previous experience in an insurance industry preferred., • Strong analytical, problem-solving and attention-to-detail skills., • Excellent written and verbal communication skills, • Self-motivated, organized and able to prioritize in a fast-paced environment. SALARY RANGE The pay range for this position is $ 63,500 to $88,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS • 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays, • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision), • Annual 401(k) Employer Contribution, • Free onsite gym and health center at our Woodbridge Location, • Resources to promote Professional Development (LinkedIn Learning and licensure assistance), • Robust health and wellness program and fitness reimbursements, • Various Paid Family leave options including Paid Parental Leave, • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI

In this position the Customer Service Data Analyst is crucial in supporting the Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting. This role requires expertise in Tableau for creating reports and dashboards, proficiency in SQL Server for data extraction and query management, and the ability to support various databases and systems. The successful candidate will work closely with the Customer Service Center, Underwriting, and Sales management teams, while also interacting with Product, Finance, and IT departments. Additionally, this role includes responsibilities as a backup programmer for our Client Letter system. RESPONSIBILITIES • Collect, analyze, and interpret data from various sources to generate reports and dashboards., • Develop and maintain regular and ad-hoc reports for Service, Underwriting, Sales., • Identify trends, patterns, and anomalies in data to provide actionable insights., • Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and building datasets for analysis., • Analyze call center metrics such as call volume, average handle time, and customer satisfaction scores., • Provide insights to improve call center efficiency and customer experience., • Develop reports to monitor agent performance and call center KPIs., • Monitor and report on service levels, turnaround times, and customer feedback, • Analyze underwriting metrics and workflows to identify areas for process improvement., • Create reports to track underwriting performance and efficiency., • Create reports to track sales performance and efficiency., • Develop dashboards and visualizations to track performance and identify opportunities for enhancement., • Analyze existing processes and automate manual functions through technology, • Work closely with department heads and team members to understand data needs and reporting requirements., • Present findings and recommendations to stakeholders in a clear and actionable manner., • Collaborate with IT and data management teams, including Product and Finance, to ensure data integrity and accuracy., • Identify and implement best practices for data collection, analysis, and reporting., • Continuously evaluate and improve reporting processes to enhance efficiency and effectiveness., • Serve as a backup programmer for the Client Letter system., • Program and debug client letters, run batch jobs, and resolve any related issues. QUALIFICATIONS • Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field., • Proven experience as a Data Analyst, Business Analyst, or similar role, preferably within a customer service or financial services environment., • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI)., • Strong analytical skills with the ability to interpret complex data and present findings clearly., • Experience with call center metrics and underwriting processes is a plus., • Excellent communication skills, both written and verbal., • Strong attention to detail and ability to work independently with minimal supervision., • Ability to manage multiple projects and deadlines effectively. SALARY RANGE The pay range for this position is $61,500 to $81,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS • 4 weeks accrued paid time off + 8 paid national holidays per year, and 2 floating holidays, • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision), • Annual 401(k) Employer Contribution, • Free onsite gym at our Woodbridge Location, • Resources to promote Professional Development (LinkedIn Learning and licensure assistance), • Robust health and wellness program and fitness reimbursements, • Various Paid Family leave options including Paid Parental Leave, • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Possesses and applies a comprehensive knowledge of accounting and finance principles, practices, and procedures to complete moderately complex assignments. Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics.

Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field.

Represent the CSL Seqirus Customer Experience vision internally and externally while being the voice of the customer with your team to address customer challenges. Reporting to the Manager, Customer Account Management, you will maintain a group of accounts within multiple customer segments, e. Provi

The Membership Operations Analyst will serve as a key operational partner supporting Commercial Operations and Sales by aligning membership strategy with contract performance and execution. The Membership Operations Analyst is responsible for the day-to-day maintenance of customer data to ensure acc

Represent the CSL Seqirus Customer Experience vision internally and externally while being the voice of the customer with your team to address customer challenges. Reporting to the Manager, Customer Account Management, you will maintain a group of accounts within multiple customer segments, e. Work

The Senior Order Management Analyst plays a critical role within the US Commercial Organization, supporting Customer Operations by overseeing customer orders and analyzing demand to ensure optimal fulfillment strategies. You will monitor and assess order activity, identify risks, and recommend solut

The Membership Operations Analyst will serve as a key operational partner supporting Commercial Operations and Sales by aligning membership strategy with contract performance and execution. The Membership Operations Analyst is responsible for the day-to-day maintenance of customer data to ensure acc

This position will provide a 1:1 relationship with the Influenza Sales Team, assisting in all reporting and validation tasks required operationalizing signed customer contracts both during and outside of the primary shipping season.

The Senior Order Management Analyst plays a critical role within the US Commercial Organization, supporting Customer Operations by overseeing customer orders and analyzing demand to ensure optimal fulfillment strategies. This role requires strong collaboration, analytical thinking, and a deep unders

The Senior Analyst, Transportation Operations, is responsible for managing and optimizing a portfolio of transportation lanes ensuring consistent product availability and the highest levels of customer experience. Oversee specified transportation services, including freight management, strategic tra

Job Description Benefits Analyst About Us We are a Union Fund Office servicing Ironworkers in the New Jersey and Philadelphia areas. Position Summary We are seeking an experienced Benefits Analyst to support our Health & Welfare Funds. The ideal candidate will have strong claims-processing skills, excellent customer service abilities, and high attention to detail. Key Responsibilities • Process a variety of claims (Medical, Prescription, Hearing, HRA, Life Insurance, Death Benefit, Disability, etc.) for two Health Funds., • Provide Customer Service support to Participants and Providers — including phone, in-person, fax, and email inquiries regarding eligibility, coordination of benefits, and claim status., • Manage Disability Claims — process short-term and long-term disability requests, request updated medical documentation, track participant eligibility and work status, update Excel logs, coordinate with Medical Consultant, and process weekly disability checks., • Process weekly and monthly benefit checks and EOBs for participants and providers., • Handle incoming W-9 forms from providers (mail/fax) and enter them into company software., • Review monthly reinstatement and new-hire reports; prepare and mail enrollment packets., • Maintain participant files, including filing confidential documents and updating change-of-address information., • Process beneficiary updates, enrollment documentation, and maintain member and dependent information in internal systems and vendor portals., • Process Life Insurance/Death Benefit notifications, claims, and payments., • Process reciprocities — request and send hours for participants working out of territory., • Manage HRA enrollments, benefits processing, and eligibility updates., • Handle monthly COBRA notifications and payment processing., • Process checks for the purchase of member hours/credits., • 3+ years of strong customer service and benefit communication experience, • 3+ years of health benefits and claims processing experience, • Proficiency in Microsoft Word and Excel, • Accurate and efficient data entry skills with strong confidentiality practices, • Exceptional attention to detail and organizational skills, • Ability to work both independently and collaboratively Additional Information • Bilingual (Spanish) is a plus but not required, • Must pass a drug test and background check Generous employee benefits package that includes: • Medical, Dental, Vision, • Annuity & Pension Education:

Job DescriptionDescription: Setup Configuration Analyst We are looking for a skilled and highly motivated person to join our Setup/Updates team as an entry level Setup Configuration Analyst. The primary responsibility of this role is to remotely perform scheduled setup of hardware and software for customers. As a Setup Configuration Analyst, you will work closely with our implementation/project management team as well as with customers to complete the assigned tasks. The ideal candidate should be detailed orientated, be able to work independently, possess the ability to work effectively with co-workers and customers, and exhibit outstanding customer service skills. RESPONSIBILITIES: - Remotely perform setup of POS system hardware and software components. - Complete assigned tasks accurately and in a timely manner. - Provide status updates of assigned tasks to customer and project manager. - Escalate issues to the technical support team, project manager, development team and department manager as necessary. - Create/update department documentation, provide feedback to department manager. SKILL REQUIREMENTS: - Bachelor’s degree in Computer Science, Information Technology, or 5+ years of equivalent experience - SQL programming and relational database knowledge - Basic networking and client/server system architecture knowledge - Strong oral and written communication skills - Flexibility to work outside normal hours as needed - Experience with Microsoft SQL Server, Windows Server, Apache Tomcat, and Java is preferred - Experience with using retail software or providing technical support in small/medium business applications is a plus Flexible Work Place/Hours Benefits include Medical, 401(K), Vacation/Sick leave, Life Insurance, FSA. Optional Dental and Eye Care Coverage Available Requirements: SKILL REQUIREMENTS: - Bachelor’s degree in Computer Science, Information Technology, or 5+ years of equivalent experience - SQL programming and relational database knowledge - Basic networking and client/server system architecture knowledge - Strong oral and written communication skills - Flexibility to work outside normal hours as needed - Experience with Microsoft SQL Server, Windows Server, Apache Tomcat, and Java is preferred - Experience with using retail software or providing technical support in small/medium business applications is a plus

Job Description Location: [NJ/Hybrid/Remote] Type: Full-time Level: Mid to Senior About us - 1Kosmos is the leader in identity verification, providing a unified platform that combines identity verification and passwordless authentication into a single platform. With 75M+ users, millions of verifications, and authentications, and 3x growth, we're transforming how organizations verify and authenticate workers, customers, and citizens. We're FedRAMP High Authorized—the only FedRAMP High authorized, Kantara-certified Full Service NIST 800-63-3 digital identity wallet solution—and certified to the highest industry standards including FIDO2, ISO 27001, and SOC II Type 2. Recognized by Gartner as ranking highest for Workforce Use Cases in the 2025 Critical Capabilities for Identity Verification report, 1Kosmos is trusted by Fortune 500 enterprises across financial services, government, healthcare, insurance, manufacturing, and retail. The Opportunity We're seeking a Product Manager for Identity Verification to own and drive the roadmap for our Gartner-recognized identity verification platform. This is your chance to shape a product used by millions of users across the world's leading enterprises, directly influencing how organizations verify identities, prevent fraud, and ensure compliance. You'll own the end-to-end product strategy and execution for our identity verification capabilities, balancing customer needs, market trends, regulatory requirements, and technical innovation. This role is ideal for a product leader who wants significant ownership, the ability to move fast, and the opportunity to make a measurable impact at a high-growth Series B startup. What You'll Do Own the Product Roadmap • Define and drive the product vision and roadmap for 1Kosmos' identity verification platform, prioritizing features that deliver customer value and competitive differentiation, • Set product strategy based on market analysis, customer feedback, competitive intelligence, and business objectives, • Make critical build vs. buy vs. partner decisions that accelerate time-to-market and maximize ROI, • Maintain a healthy backlog aligned to quarterly and annual goals Drive Product Innovation Identify opportunities to enhance document verification capabilities (passports, driver's licenses, government IDs, etc.) using OCR, computer vision, and AI/ML • Evolve biometric verification features including liveness detection, facial recognition, and anti-spoofing technologies, • Develop a workflow builder that can scale to help customers build bespoke, • Design seamless verification experiences for workers, customers, and citizens across mobile and web platforms, • Stay ahead of emerging fraud vectors and build defenses into the product Collaborate Cross-Functionally • Partner with Engineering to translate product requirements into technical specifications and ensure high-quality delivery, • Work with Design/UX to create frictionless verification experiences that balance security with user convenience, • Collaborate with Sales and Customer Success to understand customer pain points, identify growth areas, and drive adoption, • Engage with Compliance and Legal teams to ensure product meets regulatory requirements across global markets, • Coordinate with Marketing to position features, launch new capabilities, and drive customer awareness Be Customer-Obsessed • Conduct customer interviews, usability testing, and data analysis to deeply understand user needs and pain points, • Build strong relationships with key customers and prospects to validate assumptions and gather feedback, • Translate complex technical capabilities into clear value propositions for different personas (IT, security, compliance, end users), • Monitor product metrics including verification success rates, user drop-off, false positive/negative rates, and customer satisfaction, • Advocate for customers internally and ensure their voice shapes product decisions Lead with Data • Define and track KPIs that measure product health, adoption, and business impact, • Analyze product usage data to identify opportunities for optimization and growth, • Conduct A/B tests and experiments to validate hypotheses and improve conversion, • Build business cases for new initiatives, quantifying expected ROI and impact Stay Ahead of the Market • Monitor competitive landscape and emerging trends in identity verification, biometrics, and authentication, • Track regulatory changes across jurisdictions and ensure product compliance, • Represent 1Kosmos at industry events, customer meetings, and analyst briefings, • Contribute to thought leadership through blogs, webinars, and speaking engagements What You Bring Required Qualifications • 5+ years of product management experience, preferably in identity verification, authentication, cybersecurity, or enterprise SaaS, • Proven track record owning and delivering a product roadmap from strategy through execution, • Deep understanding of identity verification technologies including document verification, biometrics, liveness detection, and identity proofing, • Strong technical acumen with the ability to work effectively with engineering teams on complex solutions, • Customer-centric mindset with experience conducting user research and translating insights into product requirements, • Excellent communication and stakeholder management skills, with the ability to influence at all levels, • Data-driven decision maker comfortable with analytics, experimentation, and metrics, • Startup mentality with the ability to thrive in a fast-paced, ambiguous environment Preferred Qualifications • Background in KYC/AML, fraud prevention, or trust & safety, • Familiarity with AI/ML applications in computer vision, OCR, or biometric authentication, • Experience shipping mobile-first or omnichannel products, • Technical background or engineering degree, • Experience working with Gartner, Forrester, or other analyst firms, • Track record of launching products in regulated industries (financial services, healthcare, government) Who Thrives Here • Product owners who want real autonomy and the ability to shape strategy, not just execute someone else's vision, • Fast movers who can prioritize ruthlessly and ship quickly in a dynamic environment, • Technical translators who can bridge the gap between engineering complexity and customer value, • Customer champions who are energized by solving real problems for real users, • Collaborative leaders who build strong cross-functional relationships and influence without authority, • Curious learners who stay current on technology trends, market shifts, and competitive dynamics, • Impact-driven professionals who want their work to matter and be measured What We Offer • Ownership of a strategic product at a Gartner-recognized, high-growth company, • Competitive salary and equity package, • Health, dental, and vision insurance, • Unlimited PTO policy, • Professional development budget, • Opportunity to work with Fortune 500 customers and cutting-edge identity technologies, • Collaborative, fast-paced culture where your ideas become reality

Job Description Position: Product Business Analyst Reports to: Director, Tech Solutions Department: Technology Location: Summit, NJ; in-office Classification: Full-time ; Exempt Summary / Job Objective: The Product Business Analyst is an integral member of our development and technology with a primary focus on the Broker-Dealer and Investments areas of the business. This role bridges the gap between technical and business resources, supports ongoing product initiatives, outlines new development opportunities, and helps maintain internal Salesforce environments. The ideal candidate will be detail-oriented, proactive, and comfortable working across multiple business areas, while leveraging data, systems, and project management tools to drive success. There will be a large focus on deploying new applications and continually integrating systems to enhance business capabilities. Primary Responsibilities: · Troubleshoot production issues within internal and customer-facing systems and Salesforce environments using product knowledge and simple development tools such as debug logs, the admin console, and browser debugging tools. · Create ad hoc reports, dashboards, and scorecards using data from multiple systems to support different business needs and troubleshoot/audit data issues. · Document user stories for new features and enhancements. · Complete user acceptance testing (UAT) to validate that solutions meet user and business requirements. · Support business processes and workflows through project management tools such as Monday.com. · Assist with data management, migration, and movement across platforms while maintaining data quality and compliance standards. Qualifications: · Bachelor’s degree in MIS, Computer Science, or related field. · Experience with Salesforce administration including user management, sharing rules, and data visibility (or willingness to grow into this area). · Experience in Scrum/Kanban methodologies and their ceremonies. · Strong understanding of business analysis concepts: requirements gathering, user stories, acceptance criteria, communication, and documentation. · Experience writing user stories, managing product backlogs, and facilitating refinement meetings. · Salesforce Certified Administrator preferred. · Basic understanding of the Salesforce development platform including Apex, SOQL, Visualforce, and LWC. · Familiarity with cloud services such as AWS (Lambda, EC2, RDS, CloudWatch), and Azure cloud preferred. · Entry to mid-level experience with HTML, CSS, and UX design/prototyping. · Experience with workflow automation tools such as Monday.com, and JIRA (including user management, workflows, and permission settings). · Proficiency with Google Suite. · Strong foundation in data management, reporting, and migration processes. · Familiarity with the wealth management or insurance industry is strongly preferred. Core Competencies: · Ability to manage competing demands and priorities. · Strong attention to detail. · Excellent problem-solving skills. · Desire to take ownership of projects and see them through to completion. · Team-oriented with strong listening, writing, and communication skills. Compensation & Benefits: Compensation (based on experience) • Annual base salary: $85,000 - $105,000; exempt, • Annual performance bonus target: 7% Benefits • Employee benefits (medical, dental, vision, life insurance, other), • 401k with employer match, • Paid Time Off, • Paid parking Location: 475 Springfield Avenue, Summit, NJ 07901; *This role is an in-office position Company DescriptionHeadquartered in Summit, New Jersey, Simplicity Financial Marketing Group Holdings (“Simplicity Group”) is a financial holding company in the independent financial services sector that specializes in the distribution of retirement and financial planning solutions. Simplicity Group and its wholly-owned Broker-Dealer, partners with insurance and investment professionals to help provide consumers with guaranteed income and life insurance products, wealth accumulation strategies, disability, and long-term care protection in support of a holistic financial strategy. Through its vast distribution network of insurance, wealth, and institutional channels, Simplicity Group has assisted with the placement of more than $10 billion of insurance assets and has $10 billion of assets under management and advisement as of Q4 2024. Simplicity Group is a fast-growing business, focused on organic growth initiatives to help its distribution partners expand their businesses. Simplicity Group has over 1,200 employees and 70 operating subsidiaries. Simplicity Group is owned by two of the leading San Francisco-based financial and tech-enabled services private equity firms and by its operating Partners, who help drive the company’s day-to-day business. For more information, please visit simplicitygroup.com.Headquartered in Summit, New Jersey, Simplicity Financial Marketing Group Holdings (“Simplicity Group”) is a financial holding company in the independent financial services sector that specializes in the distribution of retirement and financial planning solutions. Simplicity Group and its wholly-owned Broker-Dealer, partners with insurance and investment professionals to help provide consumers with guaranteed income and life insurance products, wealth accumulation strategies, disability, and long-term care protection in support of a holistic financial strategy.\r\n\r\nThrough its vast distribution network of insurance, wealth, and institutional channels, Simplicity Group has assisted with the placement of more than $10 billion of insurance assets and has $10 billion of assets under management and advisement as of Q4 2024. Simplicity Group is a fast-growing business, focused on organic growth initiatives to help its distribution partners expand their businesses. Simplicity Group has over 1,200 employees and 70 operating subsidiaries. Simplicity Group is owned by two of the leading San Francisco-based financial and tech-enabled services private equity firms and by its operating Partners, who help drive the company’s day-to-day business.\r\n\r\nFor more information, please visit simplicitygroup.com.

Job DescriptionSalary: $48,000.00 - $52,000.00 year Accounts Receivable Analyst Department: Administration Location: Springfield, NJ Position Summary The Accounts Receivable Analyst is responsible for ensuring the accurate and timely management of customer accounts, supporting the companys financial performance through effective monitoring of outstanding balances, payment application, and reconciliation processes. Responsibilities • Process and apply daily customer payments, deposits, and adjustments to accounts receivable records., • Monitor customer accounts, overdue balances, and payment discrepancies, ensuring timely follow-up and resolution., • Investigate and reconcile payment differences in coordination with the Sales and Logistics teams., • Communicate with customers via phone, email, or fax regarding account balances, statements, and payment issues., • Prepare and distribute weekly accounts receivable and collection reports to Management and the Sales team, • Review and maintain updated customer account information in the system, submitting claims or support requests when discrepancies are found., • Use customer and banking portals to perform collection, verification, and reconciliation processes, • Coordinate with internal departments (Sales, Logistics, Finance) to ensure accurate and efficient account management., • Support customers with credit notes, payment confirmations, and account inquiries., • Other duties as assigned. Desirable knowledge • Basic knowledge of accounting and collection processes., • Intermediate Excel, ERP and SAP system skills., • Strong analytical and communication abilities for efficient accounts receivable management. Education Bachelors degree in Accounting, Business Administration, or a related field preferred. Relevant work experience (3+ years) may be considered in lieu of a degree. Experience Two years of experience in a similar role or position. Other Authorized to work in the US (without need for sponsorship, now or in the future). Bilingual in Spanish/English. Benefits: • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Vision insurance Schedule: Monday to Friday 8:00 a.m to 5:00 p.m