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Customer experience manager jobs in Hicksville, NYCreate job alerts

  • Usdan Summer Camp for the Arts
    Concessions Assistant
    Concessions Assistant
    1 day ago
    $17 hourly
    Part-time
    Wheatley Heights

    An opportunity to join a great team! Job title concessions staff department store reports to concessions manager about usdan usdan has been recognized as a top nonprofit workplace in 2021, 2022, 2023, and 2024! Usdan opens a world for children to joyfully express their creativity and develop their artistic skills. Each summer, teachers and artists — actors, directors, playwrights, painters, sculptors, musicians, composers, dancers, poets, and novelists — come together to teach and collaborate with our campers, ages 5 to 18. Set on 140 acres of natural beauty in wheatley heights, long island, ny. Usdan is a safe, welcoming place within which campers have the freedom to build new friendships, explore nature, gain personal independence, and have fun, while developing new skills and techniques in their chosen artforms. About the rise rise of the jack o'lanterns is a unique and immersive family-friendly walk-through experience which features over 7,000 hand-carved jack o'lanterns, 3,000 specialty lanterns, hundreds of family-friendly halloween-themed displays, and the world's longest jack o'lantern trail! It is one of long island's original and most visited fall events! Position summary join our team as we host the rise of the jack o’lanterns and other seasonal events throughout the spring, summer, and fall. As a concessions staff member, you’ll play a key role in providing guests with excellent customer service while handling food and beverage sales. This position requires strong communication and problem-solving skills, as well as the ability to work efficiently in a fast-paced environment. It’s a great opportunity to gain hands-on experience in the hospitality and food service industry. Job responsibilities · interact with guests to ensure customer satisfaction. · prepare and serve a variety of concession items including hot drinks. · sell items, collect payment, and provide correct change to the guests. · carefully enter all sales into cash register/point of sale system to ensure that all purchases are accurately recorded. · restock all sale items and supplies throughout the night. · be able to operate small kitchen machinery. · suggestively sell and upsell items. · maintain a clean, neat, and safe work area. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Qualifications · must be at least 18 years old. · at least one year of experience in food service, concessions, or a related customer service role. · must be available to work nights, weekends, and irregular hours. · must have a reliable means of transportation. Requests for accommodations are subject to approval by senior management. · ability to be punctual, dependable, and follow through on responsibilities. · honest, ethical, and able to handle cash transactions accurately. · ability to meet the physical demands of the job, including standing for long periods and lifting up to 50 pounds. · must be willing and able to work outdoors, including during light precipitation. · strong customer service and communication skills. · ability to work efficiently in a fast-paced environment. · capacity to work both independently and as part of a team. · ability to take direction and complete tasks as assigned by supervisors. · knowledge of basic food handling and safety procedures (servsafe certification is a plus). · must complete new york state-required trainings, including but not limited to: · sexual harassment prevention training · cpr certification is a plus but not required. · have reliable transportation to usdan’s campus. Requests for accommodations are subject to approval by senior management. Season dates and times october 2, 2025 – november 2, 2025 closed monday and tuesday varying shifts from 5:00 p.M. – 11:00 p.M. Compensation $17 per hour. Physical demands usdan is a 140-acre campus with facilities spread throughout - distances vary and are along uneven surfaces, up and down hills. Some facilities are elevated and require one to two stairs to enter. Some staff walk an average of two miles per day. Other physical demands include the ability to work in a hot, humid environment; the ability to speak clearly and understand the speech of another person; and the ability to prioritize sounds and focus on one sound among many. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential physical functions of this position. Usdan center for the creative and performing arts a/k/a usdan summer camp for the arts is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We welcome applicants from diverse backgrounds to apply their unique backgrounds, perspectives, skills and talents to foster an open, cooperative, and dynamic environment where employees and usdan alike can thrive. All employment is decided on the basis of qualifications, merit, and business need.

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  • Dukesholl Group
    Order Fulfillment & Customer Support Specialist
    Order Fulfillment & Customer Support Specialist
    22 days ago
    $55000–$70000 yearly
    Full-time
    Nassau County

    Company Description The company is a leading full-service wholesale importer of premium nutritional products, trusted by major national and international clients. It prides itself on maintaining a welcoming, family-like work environment, offering meaningful opportunities for professional growth, and valuing the work-life balance of every team member. Role Description The company is seeking a dedicated, full-time Order Fulfillment & Customer Support Specialist to join their team on-site and be a key partner in ensuring their clients receive exceptional service. This role goes beyond day-to-day order processing — you’ll gain direct exposure to prominent, nation-level clients and influential businesses, work closely with seasoned professionals, and enjoy the satisfaction of being part of a highly collaborative and supportive team. In addition to a competitive base salary, the role offers: Annual performance bonuses Career advancement opportunities within a growing organization Hands-on experience with high-profile clients in the wholesale and distribution industry A stimulating, friendly work environment that values your contributions and respects your work-life balance The chance to learn from and work alongside highly accomplished business leaders Key Responsibilities Be the trusted partner for the sales team and clients — process customer orders efficiently, resolve inquiries quickly, and follow through to ensure every client’s needs are met. Keep orders moving seamlessly by coordinating with the warehouse team to identify and resolve inventory issues, using your investigative skills to pinpoint discrepancies. Stay on top of stock levels — review and interpret inventory reports to match on-hand versus available products, ensuring customers get what they need when they need it. Dig into the details — research transactions, verify records, and provide accurate supporting documentation to internal teams and clients. Ensure smooth billing operations by processing invoices and maintaining organized records of rebates and customer programs. Keep the company’s systems running like clockwork — maintain orderly filing systems and follow proper documentation practices. Represent the company professionally by answering and routing incoming calls with courtesy and efficiency. Own the delivery process — coordinate with internal teams to ensure customers receive accurate and timely shipments. Required Experience and Qualifications Education: Associate’s degree or coursework in Business Administration, Supply Chain Management, or a related field. Experience: Minimum 1-2 years of experience in customer service, sales support, logistics, and/or purchasing role; experience in entering up to 150 orders per week is desirable. Experience working with order processing systems or inventory management software. Technical Skills: Proficiency in Microsoft Office (especially Excel, Outlook). Experience using ERP systems (e.g., SAP, NetSuite, QuickBooks) or CRM tools. Preferred Experience and Qualifications 3+ years of relevant experience in sales support or customer operations within a warehouse/distribution or manufacturing environment. Familiarity with inventory reporting, and order-to-cash processes. Understanding of price, cost, and profit relationships. Competencies and Skills Customer Service & Communication Strong verbal and written communication skills. Professional and courteous phone manners. Ability to engage proactively with customers to resolve issues and ensure satisfaction. Analytical & Problem-Solving Strong attention to detail and accuracy. Ability to interpret and analyze inventory and sales data. Resourceful in investigating transaction discrepancies and providing clear documentation. Organizational & Time Management Ability to manage multiple priorities. Strong organizational skills and the ability to maintain orderly records. Process-driven with a commitment to follow through. Collaboration & Teamwork Ability to work cross-functionally, especially with sales, logistics and accounting teams. Positive, collaborative attitude with a focus on solutions. Screening Questions (write 1–3 sentence responses where needed) · Are you legally authorized to work in the United States? · Order Processing experience – In your previous roles, how many customer orders did you typically process per week, what types of orders were these (e.g., wholesale, retail, B2B, online), and at which company or companies did this take place? · Inventory & Stock Management - Have you worked with inventory reports or stock records? Please specify the type of reports, the inventory management or ERP system used, and the company where you gained this experience. · Cross-Functional Collaboration – In your past positions, which internal teams (e.g., sales, warehouse, accounting, logistics) did you work with regularly, for what specific tasks, and at which company or companies did this occur? · Customer Communication & Call Handling – In your previous jobs, approximately how many customer calls or inquiries did you handle per day or week, what was the nature of these calls (e.g., orders, complaints, product inquiries), and in which organization did you perform this work? · ERP/CRM Systems Experience - Which ERP or CRM systems have you used in your past roles (e.g., SAP, NetSuite, QuickBooks), for what task specifically (e.g., order entry, inventory checks, invoicing), and in which companies? · Problem-Solving with Clients - when you identify a potential problem with an order or inventory what do you think is the most important step to resolve it before it becomes a bigger issue? · Record-Keeping Practices - In your previous roles, what type of filing or documentation systems (physical or digital) have you maintained, and for what kinds of records? Please specify the company where you gained this experience.

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  • Tempo Industries, Inc.
    Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    1 month ago
    $45000–$50000 yearly
    Full-time
    Westbury

    Customer Service F/T (NASSAU COUNTY N.Y.) Established Promotional Products Company in Westbury Long Island, seeking a In Person (This is NOT a remote position) Full Time, Experienced, individual for Customer Service / Graphic Art / Pre Press person for immediate employment. Hours 9-5 Monday - Friday Customer Service Duties include- To provide excellent Customer Service via phone and e mail, Customer Follow up, updating orders in system. Assisting import manager sending orders and art to vendors. Strong Working Knowledge of Adobe Illustrator, PhotoShop, Corel Draw, Excel, Ms Word a must. Other computer, photography and relevant skills considered a bonus Must be able to work independently, meet deadlines and monitor flow of incoming and outgoing art, e mail, proofs, approvals, revisions and order status. Minor Graphic Design Duties include - Resizing, retouching, and saving of vector artwork. Some conversion of Jpgs to vectors files, upon proof approval assist Pre Press Manager with checking artwork, order accuracy & scheduling orders for production. Flyer & catalog design, , updating of the company's product information on websites and industry search engines, social media posts. Professional Phone Speaking voice, appearance and PC Computer skills a must. Must be able to multi task and work in fast paced environment!!!!! NON SMOKING OFFICE Must be team player willing to do whatever it takes to get the job done. Full Time Competitive Weekly Salary, between $45,000-$ 50,000 per year depending on experience Paid Vacation, Paid Health Insurance, 401k profit sharing plan pleasant work environment Location: NASSAU COUNTY N.Y. Job Type: Full-time Required experience: Wholesale Customer service working in an office environment Job Type: Full-time Benefits: 401(k) Health insurance Paid time off Schedule: 8 hour shift Ability to commute/relocate: Westbury, NY 11590: Reliably commute or planning to relocate before starting work (Required)

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  • Pita Bowl Greek Cuisine
    Crew Member
    Crew Member
    1 month ago
    $17–$19 hourly
    Part-time
    Merrick

    Job Overview: We are seeking a dedicated and hardworking individual to join our team as a Restaurant Staff member. As part of our dynamic and fast-paced environment, you will be responsible for providing exceptional customer service, ensuring a clean and welcoming atmosphere, and contributing to the success of our quick service fast food restaurant. Responsibilities: - Maintain a clean and organized kitchen area, adhering to strict food safety standards. - Prepare and serve food items in a timely manner, ensuring high-quality and presentation. - Manage cash handling duties, including operating a cash register and processing payments. - Utilize Aloha POS to accurately process orders and maintain customer records. - Provide exceptional customer service, responding to customer inquiries and addressing concerns promptly. - Assist with bussing tables, clearing debris, and maintaining a clean and tidy dining area. - Work efficiently in a fast-paced environment, handling multiple tasks simultaneously. - Participate in food preparation, including prepping ingredients and cooking meals. - Maintain a strong focus on food safety, ensuring all food items meet health and safety standards. Skills: - Proven experience in a quick service fast food restaurant or similar setting. - Knowledge of food handling and food safety practices. - Proficiency in using POS systems, including Aloha POS. - Ability to manage cash handling duties accurately and efficiently. - Experience in grocery store or retail environment. - Familiarity with bussing and food preparation duties. - Strong communication skills and ability to provide exceptional customer service. - Ability to work effectively in a high-pressure environment. - Commitment to maintaining a clean and organized workspace.

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