1000+ Best customer service advisor Jobs in Paterson, New Jersey (October 2025)

Van Dyk Health Care

Executive Director - Assisted Living

5 days ago

Hawthorne

Job Description Executive Director - Assisted Living Van Dyk Park Place in Hawthorne, NJ is continually recognized as the gold standard among health care providers. We earned the #2 national ranking by Fortune for the Best Workplaces for Aging Services, the AHCA National Quality Silver Award, the Top Workplace award, the Chamber of Commerce Member of the Year award, the U.S. News & World Report’s “Best Assisted Living” and “Best Memory Care” awards, and the Senior Advisor Best of Senior Living Award. When planning the next chapter in your career, pick the company that puts their award-winning staff on a pedestal. Our secret is simple. A 72-year legacy of service, Great Place to Work certified for 8 years in a row, and family values that still matter. We care for our staff as members of our own family. Great opportunity for an experienced Executive Director to lead the daily operations including census development, P&L responsibility, developing and leading department heads, maintaining a high level of customer and employee satisfaction and creating a safe environment for residents, families, employees, and visitors. Must have strong community involvement, financial performance, and regulatory compliance. Creates a welcoming culture that provides quality resident life. Serves as a mentor for staff, taking a sincere interest in developing talented people and maximizing their potential. Communicates a clear vision for the future of senior living with the ability to activate ideas, demonstrate optimism, take calculated risks and measure success for continual learning. Demonstrates a deep appreciation for the company’s strengths as well as an insatiable desire to set the company apart from its competitors. Are you a compassionate and versatile leader who can build trust and engagement? Do you excel at cultivating genuine relationships? Do you thrive in a work environment where you are trusted to get the very best out of your staff? QUALIFICATIONS • NJ CALA required, strong knowledge of assisted living regulations., • Bachelor’s degree in business, Healthcare Administration, Hospitality Management, Gerontology, or related field., • A minimum of 5 years senior living leadership experience., • Experience leading and directing employees (100+) including hiring, coaching, performance management, daily operations, supervision, and disciplinary measures., • Experience in sales or business development with a record of achieving occupancy targets., • Experience in hospitality, customer care, service recovery, teamwork and problem-solving., • Experience in memory care, appreciating the unique communication challenges of serving seniors with Alzheimer’s, providing empathy and compassion to their families, and helping staff advance their training and certifications to handle dementia behaviors and provide a safe and supportive environment., • Exceptional leadership, communication, and problem-solving skills., • Assumes full responsibility for the operations of the Assisted Living community including sales and business development, administration, human resources, nursing, dining, activities, housekeeping, and maintenance services., • Leads and mentors a dedicated team, fostering a culture of excellence, collaboration, and compassion., • Develops an annual business plan and quarterly marketing plans., • Reports on a monthly, quarterly, and annual basis on the performance of the community and participates in the development of goals including occupancy, NOI, recruitment, and satisfaction., • Completes all tasks required by ownership in a timely and thorough manner., • Maintains a strong knowledge of the competitive markets within the community, including occupancy and tactics to better position and partner with., • Leads sales and marketing strategy, including outreach efforts to all relevant stakeholders, to ensure at all times that the community operates at a near-full capacity or a full capacity with a wait list., • Utilizes sales and marketing activities and strategies to maximize occupancy., • Maintains a high level of interaction with residents, family and referral sources ensuring high engagement and referral activity., • Takes responsibility to initiate and finalize important communication with all stakeholders on a regular basis, giving careful consideration to every touchpoint., • Works with leadership to develop annual operating and capital budgets., • Monitors labor costs, raw food costs, accounts receivable, accounts payable, and payroll functions on an ongoing basis., • Meets and exceeds budget occupancy goals for the community. Continually explores means of revenue enhancement and expense reduction., • Oversees all hires, disciplinary actions, and terminations ensuring consistency in the selection and retention of quality personnel., • Ensures all employees are consistently educated and trained through new employee orientation and regular education and training classes., • Ensures buildings, grounds and property are up to company standards through the oversight of preventive maintenance systems and programs, and through daily inspections., • Makes rounds throughout the campus on a regular basis, identifying ways to improve the residential living experience and providing viable recommendations to ownership., • Maintains current departmental policies, procedures, and licenses in accordance with company, federal, state, and local requirements., • Leads regular departmental meetings, communicates relevant information to department heads and helps improve collaboration., • Manages staffing levels based on census, maintaining high productivity and motivation among staff., • Fosters creativity among teams to deliver the highest quality and best services to residents in the most economical manner possible., • Creates and maintains an atmosphere of stability for all employees., • Directs the evaluation and scheduling of all employees, monitors staffing schedules, overtime, and performance., • Ensures that maintenance tasks are performed and that the community is kept clean and presentable., • Responds quickly to urgent matters on campus, maximizing on-site availability, even during evenings, weekends, or holidays., • Assists with selection and supervision of outside, contracted vendors providing community services., • Coordinates apartment renovation and cleaning prior to new resident move in., • Participates regularly in local community organizations and events in order to bolster grassroots marketing and community trust., • Networks remotely and in-person with colleagues on a regular basis, building strong connections to advance internal and external goals., • Greets staff on a regular basis, taking a genuine interest in every individual and recognizing their contributions., • Meets regularly with residents and families to ensure that the entire team is exceeding their expectations, building a strong rapport and expressing a genuine desire to turn negative situations into positive outcomes. Benefits: Comprehensive health benefits on day one, a 401(k) plan and life insurance. Tuition reimbursement for full-time and part-time employees. Paid break times with free meal provided. Employees are recognized for their years of service with a NYC cruise for long-term employees. Birthday parties, employee appreciation days, and free turkey on Thanksgiving. Holiday party with drawings and gifts for everyone. Customer Appreciation Employee Bonus. Employee satisfaction surveys.

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