Customer service supervisor jobs in Albany, New York - Page 2Crear alertas

PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you • Paid Weekly, • Health & Wellness Benefits, • 401k Plan with company match, • Paid Time off for full-time associates, • Associate discounts, • Tuition Assistance, • Career pathing PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: • Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions., • Validates completion of assigned operational messages and engagement video compliance., • Supports the various Services businesses as needed when the Experience Leader is not available, • Delegate and validate completion of daily tasks., • Leads and directs associates when acting as the Leader on Duty, • Address and administer associate complaints and grievances., • Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns., • Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics., • Responsible for live pet sales and pet adoptions., • Supports with monthly live cycle counts, addresses discrepancies., • Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives., • Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience, • Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies., • Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics., • Ensures a safe environment for our associates, pets, and pet parents., • Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed., • Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards., • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise., • Assists and works in other departments as required. Other duties may be assigned., • 2+ years of retail experience in a customer-focused environment., • Leadership experience preferred., • Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed., • Proficiency in computer applications., • Strong written and verbal communication skills., • Ability to react under pressure and maintain composure., • No direct reports, however, are expected to guide and support the development of other associates., • Provides feedback on associate performance to direct supervisor., • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at ___ Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

Job DescriptionWe are seeking a reliable and detail-oriented Emergency Road Service (ERS) Dispatcher to coordinate fleet vehicles and contracted service providers to ensure members receive prompt roadside assistance. This is a fast-paced, customer-focused role that requires strong communication skills, sound judgment, and the ability to prioritize effectively. Shift: 3:00 PM – 11:00 PM (following training) Flexibility for weekends, holidays, and overtime required. Responsibilities · Answer incoming emergency roadside service calls and dispatch tow trucks to appropriate locations · Prioritize service calls based on safety, weather, traffic, police involvement, and urgency · Follow up to ensure members receive timely assistance · Dispatch both company-owned fleet vehicles and private contractor networks · Track driver productivity, routes, and behavior using Fleet Tracker and Samsara systems · Monitor phone queues and assist drivers with battery inventory scans · Handle member inquiries regarding renewals, packets, and service updates · Communicate with affiliate clubs regarding membership verification and approvals · Conduct Keeping Members Informed (KMI) procedures · Assist with complaint escalations and Podium requests · Support ERS Manager and Fleet Supervisor with towing damage investigations · Assist in training new dispatch team members · Perform additional administrative duties as needed Qualifications · High School Diploma or equivalent required · Previous dispatch, call center, or emergency response coordination experience preferred · Basic automotive knowledge helpful · Familiarity with the Capital District and surrounding rural communities preferred · Excellent customer service and phone communication skills · Strong organizational skills and ability to multitask · Ability to remain calm and empathetic in high-pressure situations · Proficient in computers, email, data entry, and mapping tools (Google Maps or similar) · Ability to work evenings, weekends, holidays, and overtime as needed What We Offer · Stable, team-oriented work environment · Competitive compensation · Opportunity to grow within operations and fleet management If you thrive in a fast-paced dispatch environment and take pride in delivering timely service, apply today to join our team. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1572 Company DescriptionThis company offers growth and a great group of people to work with.

TRAVELING POSITION - SEEKING CANDIDATES BASED IN THE ALBANY REGIONAL AREA General Summary: A Store Display Associate will assist individually and or in a team concept with all operations tasks as delegated by the Store Display Lead to open new stores, renovate existing stores, complete special projects, and assist the store operators when not in projects. Must travel to all project sites to ensure accurate and proper completion. A successful person in this role is passionate about collaboration with several different cross-functional teams. They must have the ability to adapt to a dynamic retail environment. Principal Duties & Responsibilities • Participate in multiple renovation, new store, relocation, expansion, and other types of projects. Must ensure that project and store activities are completed to company standards in a timely manner. Tasks include but are not limited to the following:, • Merchandising and product placement, • Unloading merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store. Building and tearing down fixtures, • Set schematics, zone a grams and other merchandise templates., • Cleaning, • Customer service, • Complete other tasks as assigned by their supervisor., • Assist with all day-to-day store activities related to the store project as directed by the Store Display Coordinator/Lead, • Ensure they are completing all required project tasks in a timely manner in accordance with company standards., • Ensure success of daily on-site operations by communicating with Store Display Coordinator/Lead and other team members as needed., • Meet and exceed project standards by partnering and collaborating with store operations and Store development management to achieve expectations., • Partner with and support other SDAs and Store Display Coordinator and Leads as the business needs dictates., • Maintain a safe working environment at job sites., • Implement new procedures, best practices, useful tools and efficiencies for all projects., • Follow all Company policies and procedures., • Other duties as assigned. Essential Functions Travel Requirements: • Ability to travel up to 100% of the time to specific project locations. Overnight travel is required. Work projects typically run on 14 consecutive day schedules. Associates should expect to work up to 14 consecutive days for each project, unless state specific rest periods apply., • Must be able to travel including driving and flying., • Must have a valid driver’s license and dependable transportation., • Must be able to work non-traditional hours. Physical Requirements: • Ability to lift up to 60 lbs., • Effective communication skills, • Ability to work well with an ever-changing team., • Ability to work independently in a demanding, fast-paced environment; and must be able to adapt quickly to change., • Strong project skills, with the ability to work multiple, complex projects., • Knowledge of sequencing and merchandising preferred, • Ability to balance multiple priorities and deadlines., • Strong analytical and problem-solving skills, with the ability to see implications and provide solutions and recommendations., • Must be able to interpret instructions furnished in written, oral, diagram or schedule form., • Strong interpersonal skills, with the ability to develop relationships across all levels., • Must be able to operate small power tools. Minimum Requirements: Education: Prefer completion of high school or equivalent. Experience: 1-3 years of related work experience, preferably within the retail industry. Prefer full time or part time retail store management experience. Technical: Proficiency with MS Office software including Word, Outlook and Excel; Ability to learn new applications Full time Albany, New York Store Development Dollar Tree

The Regional Merchandising Supervisor is a hands-on mentor, passionate about selling flowers and providing customer service to Falcon's customers and theirs. The Regional Merchandising Supervisor will spend around 80% of his/her time in the field, monitoring merchandiser performance and actively eng

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. Assume leadership responsibility for departmental tasks and call center activities as

Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance. Ideal candidate would possess a valid driver's license for more than 1 year. Starting salary $74,000.00 per year RESPONSIBILITIES: • Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day, • This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training, • Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments, • Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized, • Assists the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;, • Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed, • Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests, • Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner, • Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director, • Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management), • Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support, • May occasionally perform Security Professional type job duties on an as-needed basis by standing post, but under no circumstances to exceed more than 50% of time in any given workweek. QUALIFICATIONS: • Minimum high school diploma or equivalent required., • Minimum three (3) - five (5) years of professional-level experience required. Prior experience in the security industry, law enforcement and/or military required., • Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test. Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required. • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required, • Ability to write effective and concise reports in neat, legible handwriting is required, • Professional, articulate and able to use good independent judgment and discretion, • Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently, • Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required, • College education or business classes, • Experience in scheduling, operations or other functions of security industry, • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements, • Eight paid holidays annually, five sick days, and four personal day If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2026-1516625

In this role, you will support the Customer Service E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery and pickup at your assigned store. You are responsible for daily operations including managing capacity, labor utilization, adherence to pic

Meets billing operational standards by contributing billing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying billing system improvements. Billing Supervisor Job Duties:

Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. What will I be doing? Oversees front desk operations.

Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used, cleaning of meter boxes, and removal of vegetation impeding access to meters Position reports to the Customer Service Supervisor Perform manual work taking readings of meter dials

Job Description First Student is hiring a Dispatcher in Menands, NY serving Lansingburgh City School District! Pay Rate: $25.00-$26.00 based on experience Hours: Monday-Friday 5:30am-2:30pm Summary: At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer: * Tremendous Career Advancement Opportunities due to a strong presence across North America * Positive and rewarding work environment * F/T benefits including Medical, Dental, Vision and matching 401K * Starting rate $25.00-$26.00 per hour * Personal time off and observed holiday pay Dispatcher Responsibilities: * Oversees all routes and scheduling of buses * Counsels and coaches' drivers and monitors * Handles heavy phone and radio traffic * Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager * Serves as primary communication liaison with major contracted customer * May handle charter reservations, billing, or driver payroll * Provides solutions to drop-off and pick-up problems * Handle back-up driver duties or perform miscellaneous clerical duties as needed * Completes assignment of special projects * Assists with supervision of day-to-day operations Dispatcher Experience and Skills Required: * 1-3 years' experience * High school diploma or equivalent * Basic knowledge of radio dispatch equipment * Excellent communication and customer service skills * Ability to deliver under time constraints and deadlines * Previous terminal operations, dispatch, or driver experience * Computer literate * Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason. First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training. Apply today to join our team! First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request .

Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. What will I be doing? Oversees front desk operations.

Find your next job here! Will train the right candidate! Average salaries from $18 - $47/Hr, full time and part time shifts available now! Hiring for: Customer Service Supervisor.