Customer Service Representative
3 days ago
Tonawanda
Job Description Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge. Responsibilities: • Create and track sales orders, purchase orders, and invoices, • Maintain a high level of professionalism with customers demonstrating excellent customer service, • Ensure orders are input accurately and follow up on missing information and open orders, • Control and manage incoming and outgoing documents, • Respond to customer questions with accurate and relevant information promptly Requirements: • A high school diploma and 1-3 years of customer service experience is preferred, • Able to complete assigned tasks working with little to no supervision, • Good written and oral communication skills and excellent organizational skills, • Experience using Microsoft Word, Excel, and Outlook, • Knowledge of purchasing or inventory management is desirable, • Good interpersonal and leadership skills, • Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day, • Comply with all safety guidelines to ensure a safe work environment