Customer Service Representative
6 days ago
Pasadena
Job Description Customer Service & Operations Team Lead – Industrial Services Temp-to-Hire Opportunity Location: Houston Texas 77053 | Full-Time We are seeking a proactive and dependable Customer Service & Operations Team Lead to join our team in the Industrial Services sector. The ideal candidate is detail-oriented, thrives under pressure in a fast paced environment, and brings both leadership and excellent communication skills to the table. If you're someone who can seamlessly manage both people and processes while keeping customers at the forefront, we want to hear from you. Key Responsibilities • Lead and manage a team of 2–4 employees, ensuring performance goals and deadlines are consistently met., • Evaluate customer interactions via phone and email for quality assurance., • Respond promptly to customer inquiries via phone and email, resolving issues with professionalism and care., • Handle and resolve customer complaints efficiently., • Gather and assess all relevant information to handle service and product-related inquiries., • Process customer orders, forms, and requests with speed and accuracy., • Maintain and update customer databases and CRM systems., • Coordinate with internal teams to meet customer expectations and project timelines., • Prepare presentations, correspondence, reports, and outgoing mail or packages., • Minimum 2 years of experience managing a team (2–4+ people) in Industrial Services or a related field., • Typing speed of at least 75 WPM and strong ten-key data entry proficiency., • Previous B2B customer service or sales experience strongly preferred., • Excellent customer service and phone etiquette, • Strong leadership, planning, and time management skills, • Ability to remain calm and effective under pressure and adapt to change, • Proficiency in Microsoft Word, Excel, PowerPoint, and ability to learn new software, • High attention to detail and organizational skills, • Self-motivated, dependable, and team-oriented, • Clear written and verbal communication skills We offer a collaborative environment where your ideas matter. You'll play a key role in improving our customer service systems and guiding a growing team. This is your opportunity to be part of a company that values your input, supports your growth, and rewards your performance. Company DescriptionGreat company culture and team environment!Great company culture and team environment!