Order Processing & Customer Service Specialist
hace 2 días
Pasadena
Job Description Order Processing Specialist| Manufacturing Industry Full-Time | Onsite (Pasadena, TX) Schedule: Monday–Friday | 8:00 AM – 5:00 PM Pay: $20–$25/hour (based on experience) We are partnering with a leading manufacturer in the precision measurement and industrial tooling space to hire a highly organized, customer-focused Customer Service Specialist. If you thrive in a fast-paced environment, love solving problems, and take pride in delivering white-glove service — this role is for you. Position Summary The Customer Service Specialist will serve as a primary point of contact for customer inquiries, concerns, and order requests. This role manages quotes, processes orders, monitors order status, and ensures a seamless customer experience from start to finish. You’ll work cross-functionally with operations, shipping, production, and sales to keep customers informed and supported. Key Responsibilities • Communicate with customers regarding expedited and standard orders via phone and email, • Respond promptly to inquiries, quotes, order statuses, and internal questions, • Enter quotes, process orders, and flag emails for sales coordination, • Maintain accurate records of customer interactions and required follow-up, • Collaborate with Production and Shipping to relay updates, changes, and delivery details, • Verify customer requirements to ensure order accuracy, • Support additional tasks and administrative duties as assigned Qualifications & Skills • Highly organized with strong attention to detail, • Demonstrated ability to process customer requests accurately and efficiently, • Strong communication skills — verbal, written, and active listening, • Ability to multitask and prioritize in a high-volume environment, • Customer-first mindset with a professional, team-oriented approach, • Reliable, punctual, and committed to strong work ethic, • Eagerness to learn, take direction, and develop new skills Experience & Requirements • High school diploma required; college degree preferred, • 1–2 years of customer service experience, ideally in manufacturing or a related environment, • Strong data entry and typing accuracy (up to 75% of role is documentation), • Experience with CRM or MRP systems preferred, • Ability to communicate professionally with customers via phone, email, and in person, • Adaptable and able to thrive under pressureCompany DescriptionESP Enterprises, Inc. has over 20 years of concentrated experience in the installation, system upgrade, maintenance, and staffing for public transit projects. ESP’s work with industry leading vendors has enabled us to acquire in-depth knowledge and distinctive experience. With an approach of being the project solution for our customers, ESP has distinguished itself as the go to source for the transit industry in the United States. ESP Culture Statement Your ability to work with in our culture is critical for your success. If you can commit to and live with the following principles, you’re the type of person that will be successful and help our company thrive. If you feel this level of engagement is not right for you or you’re not willing to participate with us at this level, then we’re not a good fit for you. Our expectation is that you’ll take the steps necessary to do what you say you’re going to do and be accountable for your actions. In other words, “live above the line.” We know not everyone is ready for this level of performance and we appreciate the honesty for anyone that decides this is not right for them. On the other hand, you would make an ideal candidate to join our company if you’re willing to follow the “above the line” principles. Accountability: See it, own it, solve it, do it. Become part of the solution. Respect others and their feelings. Act now. Ask the question “what else can I do?” Asked the question “what coaching do you have for me?” What can I do better? Personal ownership and pride Reject average Show others that you care Hold each other accountable Steve Phelan President, ESP Enterprises, Inc.ESP Enterprises, Inc. has over 20 years of concentrated experience in the installation, system upgrade, maintenance, and staffing for public transit projects. ESP’s work with industry leading vendors has enabled us to acquire in-depth knowledge and distinctive experience. With an approach of being the project solution for our customers, ESP has distinguished itself as the go to source for the transit industry in the United States.\r\n\r\nESP Culture Statement \r\n\r\nYour ability to work with in our culture is critical for your success. \r\n\r\nIf you can commit to and live with the following principles, you’re the type of person that will be successful and help our company thrive. If you feel this level of engagement is not right for you or you’re not willing to participate with us at this level, then we’re not a good fit for you. \r\n\r\nOur expectation is that you’ll take the steps necessary to do what you say you’re going to do and be accountable for your actions. In other words, “live above the line.” \r\n\r\nWe know not everyone is ready for this level of performance and we appreciate the honesty for anyone that decides this is not right for them. \r\n\r\nOn the other hand, you would make an ideal candidate to join our company if you’re willing to follow the “above the line” principles. \r\n\r\nAccountability: See it, own it, solve it, do it. Become part of the solution. Respect others and their feelings. Act now. \r\nAsk the question “what else can I do?”\r\nAsked the question “what coaching do you have for me?”\r\nWhat can I do better?\r\nPersonal ownership and pride\r\nReject average\r\nShow others that you care\r\nHold each other accountable \r\n\r\nSteve Phelan\r\nPresident, ESP Enterprises, Inc.