150 Best customer success Jobs in McAllen, Texas (October 2025)

Rhodes Enterprises

Design Coordinator

2 months ago

McAllen

Job DescriptionDescription: At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine’s Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. Rhodes was founded in the early 1990’s as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities. Benefits of being a part of our Team include: • Competitive Compensation including Bonus & Profit-Sharing Programs, • Health Care - Medical/Dental/Vision/Prescription Drug Coverage Along with Robust Supplemental Plan Options, • Employer Paid Health Reimbursement Account for Medically Enrolled Staff, • 401(k) with Company Matching Contributions, • Disability Programs, • Employee & Dependent Life Insurance, • Vacation & Company Holidays, • Employee Home Purchase Rebate Program, • Employee Assistance Program (EAP), • Reward and Recognition Programs Role Mission: As a Design Coordinator in the Esperanza Homes division, you play a vital role in ensuring the success of the Design experience by providing operational excellence, schedule accuracy, and exceptional customer support. You serve as the first point of contact for many homebuyers, helping to create a welcoming, organized, and inspiring environment within the Design Studio. Through diligent management of appointment schedules, documentation, and internal coordination, you enable the Design Team to deliver a seamless and timely customer journey. Your attention to detail, clear communication, and commitment to service support the broader goals of the Operations team and contribute to our shared purpose of creating beautifully engaging communities through thoughtful design and exceptional experiences. Measured Performance Goals: • Average Design Cycle Time, • Total Design Selection $ Sold (Design), • Average Customer Satisfaction - NPS (Design), • Average Home Cycle Time (Operations), • Average Total # of Variances (Operations) Accountabilities: Appointment & Calendar Management: • Schedule all Design Selection and Final Design Appointments in alignment with the Pre-Construction Schedule, • Ensure accuracy and alignment between internal Design calendars, ITK schedules, and time-stamped appointment entries, • Audit completed appointment records for proper documentation, signatures, and timely filing, • Track Design Cycle timelines and SPEC home milestones to ensure key deadlines are met, • Create accurate addendums for SPEC homes using established templates and matrices from the Vice President of Operations, • Prepare weekly proformas on upcoming homes to analyze margins, option spend, and home selections prior to start, • Review and maintain the Design Selections Book and option catalog monthly, flagging changes or discrepancies for leadership review, • Communicate any issues or changes from Design Selection and Final Design appointments to the Manager and Sales Team, • Greet customers upon arrival and help set the tone for a welcoming and professional Design Studio environment, • Conduct Design Studio Preview tours and E-Difference experiences for prospective and contracted buyers, • Educate buyers and prepare customers for their appointments through clear, proactive communication via welcome calls, emails, and other touchpoints, • Maintain the appearance, cleanliness, and organization of the Design Studio and all samples and displays, • Facilitate clear communication across departments by documenting selections accurately and sharing relevant updates in a timely manner, • Collaborate with Construction, Sales, Purchasing, and Operations to ensure successful execution of Design selections, • Identify and communicate any pricing, plan, or product inconsistencies to management and Purchasing, • Maintain a professional, friendly, and approachable demeanor as a representative of Esperanza Homes, • Demonstrate strong product knowledge, including interior finishes, natural materials, and design compatibility, • Approach unexpected challenges with calm confidence and a problem-solving mindset with consistent manager communication, • Act with Integrity, No Exceptions, • Honor our Team, • Never Be Satisfied – continuously looks for ways to improve every aspect of our business, • Best in Class Customer Experience -provide a best-in-class?customer experience?– every time, with every customer, • Believes and is committed to our mission to enhance the lives of our customers and our team through building communities, • Is driven by outcomes and results, and wants to be held accountable for them, • Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly, • Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change, • Seeks and responds well to feedback, which is shared often and freely across all levels of the organization, • Works through silos and forges strong cross-departmental relationships in order to achieve outcomes Supervisory Responsibilities: -None Qualifications, Knowledge & Skills: • Associate’s degree (A.A.) or equivalent from a two-year college or technical school preferred, • One to two years of experience in design coordination, administrative support, or customer-facing roles, • Equivalent combination of education and relevant experience will be considered, • Strong organizational skills and the ability to manage files, documents, and schedules across multiple projects, • Familiarity with interior design materials, or construction terminology is a plus, • Experience supporting teams through document preparation, meeting coordination, and systems input, • Clear, professional communication skills and the ability to interact with customers, trade partners, and internal departments, • Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook, • Experience with MarkSystems or similar construction/design software is a plus, • Personable, adaptable, and approachable while maintaining professionalism and accuracy FLSA Status: Non-exempt Essential Functions (Mental/Physical/Environmental Requirements): The physical demands described here are representative of those that must be met by a team member with or without reasonable accommodations, to successfully perform the essential functions of this job. • Report to Office daily and adhere to schedule, • Ability to oversee direct reports daily and provide guidance as needed, • Ability to access, input, and retrieve information from a computer and/or electronic device, • Ability to have face to face conversations with customers, co-workers and manager, • Ability to sit or stand for long periods of time and move around work environment as needed, • Ability to operate a motor vehicle, • Comply with company policies and procedure, • Must be able to able to remain in a stationary position 50% of the time, • The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds Requirements:

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