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Working as a Customer Service Agent ("CSA") is central to demonstrating that we understand the demands of air travel and our goal is to make the experience as smooth and enjoyable as possible. As a member of our ground crew, you will work in an enjoyable team environment.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. You will serve as a Lead Product Manager responsible for driving growth, engagement, and retention, with a particular focus on care continuity for higher-acuity members. This is a growth-oriented product leadership role. You will own the strategy, experimentation roadmap, and success metrics for improving how members enter, engage in, and remain in care over time, while maintaining clinical integrity and regulatory compliance. You will operate at the intersection of growth strategy, clinical care models, and product execution, shaping how Spring Health scales program impact through data-driven iteration, experimentation, and system-level thinking. Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you'll be doing: • Own the growth strategy for Care Continuity, defining how Spring Health improves activation, session attendance, retention, and progression through care for complex, high-acuity members., • Identify, prioritize, and test growth levers across the member journey (e.g., patient onboarding, scheduling, care plan adherence, between-session engagement, transitions between phases of care)., • Build and maintain a continuous experimentation roadmap, partnering with data, engineering, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact., • Define and own growth KPIs (e.g., activation, attendance, retention, utilization, longitudinal engagement), ensuring metrics reflect both business outcomes and clinical intent., • Translate clinical constraints and care models into scalable growth systems, balancing personalization with repeatability., • Lead cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement., • Partner closely with clinical, legal, and compliance teams to ensure growth initiatives respect acuity, safety, and regulatory requirements., • Collaborate with other PMs to ensure growth initiatives are cohesive across Specialty Care programs and aligned with broader Care and company-level objectives., • Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization., • Meet or exceed targets for utilization and revenue for Specialty Care., • A clear, data-informed growth strategy that aligns clinical priorities with measurable engagement and retention improvements., • Sustained improvements in activation, attendance, retention, and longitudinal engagement for high-acuity members., • A robust experimentation culture where hypotheses are tested quickly, learnings are shared, and decisions are grounded in evidence., • Growth initiatives that are ethically sound, clinically appropriate, and scalable, even in complex care contexts., • Cross-functional teams are aligned on what growth means and how it's measured., • 7+ years of product management experience, with demonstrated ownership of growth-oriented product areas or portfolios., • Proven experience as a Growth PM, owning funnels, experiments, and KPIs in consumer, B2B2C, or healthcare products., • Strong experience designing and running experimentation programs (A/B testing, cohort analysis, iterative rollouts)., • Experience operating in regulated or high-stakes environments (healthcare, fintech, education, etc.) strongly preferred., • Deep analytical fluency, with the ability to construct strong hypotheses, conduct hands-on analyses with data directly, and connect behavioral data to product decisions, • Comfort navigating ambiguity and making tradeoffs between growth velocity, clinical integrity, and user trust., • Demonstrated ability to influence senior stakeholders and align teams without formal authority., • Excellent communication skills, with the ability to clearly articulate growth strategy, insights, and tradeoffs., • Experience leveraging AI, automation, or personalization systems to improve engagement and retention is a strong plus., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. The ability to work independently and exercise strong critical thinking is also essential when leadership is not present. The required schedule for this role is Saturday-Wednesday: 2pm-10pm EST, or the equivalent in your respective time zone (i.e., 1pm-9pm CST). What you'll be doing: • Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue., • Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns., • Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care., • Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources)., • Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team., • Use effective written skills to complete professional documentation and to interact with members and providers through email., • Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care., • Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team., • Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience., • Participate in staff meetings, case consultations, and trainings., • Assist with onboarding and mentoring new team members., • LCSW, LMFT, LPC, or licensed psychologist., • Minimum of 2+ years of direct clinical care experience., • Expertise in crisis assessment and safety planning, • Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions., • Fully engaged and free from interruptions for the duration of shift., • Excellent listening, written and verbal communication skills., • Approach all interactions with cultural awareness, empathy, and respect for individual identities., • Motivated to go above and beyond for members to provide a high-touch experience., • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Chief Technology Officer, this role is responsible for redesigning how Spring Health operates by applying service design and AI driven transformation across end to end services. This role uses AI and data driven insights to identify inefficiencies, automate workflows, and enable faster, higher quality decision making across the service ecosystem. You will lead the definition and evolution of the service ecosystem across digital, human, and operational touch-points, ensuring seamless user experiences while directly improving operational efficiency, scalability, and cost to serve. You will operate as a senior transformation leader, partnering across Product, Engineering, Data Science, and Operations to embed AI into core workflows and drive measurable business impact. Key Responsibilities • Design and improve end to end customer journeys across digital, human, and operational channels, ensuring consistency and scalability across the service experience, • Create and evolve service blueprints, journey maps, and ecosystem maps to define how services operate today and establish a clear future state across teams and systems, • Conduct and synthesize user research, stakeholder interviews, and behavioral data to identify unmet needs, root causes, and high impact opportunities, • Identify inefficiencies in workflows, processes, and handoffs, and redesign services to reduce complexity, eliminate manual work, and lower cost to serve at scale, • Apply AI and automation strategies to streamline operations, increase efficiency, and deliver measurable cost reduction and productivity gains, • Identify, prioritize, and operationalize high value AI use cases that improve service delivery, decision making, and overall system performance, • Partner with Data Science, Engineering, Product, and Operations to integrate AI driven capabilities such as predictive insights, recommendations, and copilots into core services and workflows, • Lead cross functional alignment and decision making through workshops, working sessions, and executive level storytelling that drives clarity and action, • Translate insights into clear strategic recommendations, concepts, and prototypes, and drive them through testing, validation, and implementation, • Establish and drive adoption of service design frameworks and ways of working that enable teams to operate with a systems oriented and data informed mindset, • Define, track, and report on success metrics including adoption, efficiency, cost reduction, and service performance, ensuring accountability for outcomes, • Ensure alignment between user needs, business outcomes, and operational feasibility, balancing experience quality with financial and operational impact, • Support enterprise AI adoption by helping teams understand, adopt, and integrate AI capabilities into day to day workflows and decision making, • 10+ years of experience across service design, operations, product, or experience design with a focus on transforming complex systems, • Deep systems thinking and expertise in service blueprinting across complex, multi team environments, • Strong user research and insight synthesis capabilities, with the ability to connect qualitative and quantitative data into actionable opportunities, • Advanced facilitation and stakeholder alignment skills, including experience driving decisions with senior and executive level stakeholders, • Expertise in journey mapping, process design, and service level problem solving across digital and operational systems, • Strong AI literacy, including automation, machine learning use cases, and the ability to translate AI capabilities into real operational applications, • Strategic thinking and strong business acumen, with the ability to connect service design decisions to cost, efficiency, and business performance, • Prototyping and concept development skills, with a bias toward testing and validating ideas in real environments, • Data informed decision making, including defining metrics, measuring impact, and using insights to drive continuous improvement, • Experience operating in complex, cross functional environments and driving large scale transformation initiatives, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a strategic and transformational VP, Information Technology to lead our global enterprise infrastructure, IT operations, and employee technology experience. You will define and execute the long-term vision for scalable, secure, AI-enabled enterprise platforms that power the organization. You will elevate IT from a traditional support function into a proactive, data-driven, and innovation-focused organization that enhances productivity, strengthens operational resilience, and enables business growth. As a senior leader, you will partner cross-functionally to ensure enterprise technology services are reliable, secure, cost-effective, and aligned with company strategy. Please note that this is a hybrid role based in New York City / San Francisco, with an expectation to be in office 2-3 days a week. • Define and execute a multi-year enterprise IT roadmap across infrastructure, networks, identity, endpoints, and collaboration platforms to ensure scalability, security, and alignment with business needs, • Modernize IT service delivery by implementing AI-enabled, data-driven support models that improve speed, quality, and employee experience, • Drive reliability and operational excellence across enterprise systems by implementing automation, observability, and continuous improvement practices, • Partner with Security to embed security-by-design across IT infrastructure and operations while maintaining a seamless user experience, • Own IT financial planning and vendor strategy, including budgeting, cost optimization, and management of strategic partners, • Increase system uptime and reliability across enterprise platforms, with measurable reductions in critical incidents and service disruptions, • Reduce average response and resolution times for IT support through implementation of automation, self-service, and improved workflows, • Deliver key infrastructure and IT transformation initiatives on time and within budget, • Achieve measurable improvements in endpoint compliance, access management, and overall security posture in partnership with Security teams, • Optimize IT and infrastructure spend while maintaining or improving service quality and performance, • Increase adoption and effective use of core collaboration and productivity tools across the organization, • 15+ years of progressive leadership experience across enterprise technology, infrastructure, and IT operations, including ownership at scale in a technology-driven organization., • Proven success defining and executing enterprise IT strategy in high-growth or complex environments., • Demonstrated track record modernizing IT service delivery through automation, analytics, and AI (virtual agents, intelligent routing, knowledge management) to improve reliability, efficiency, and employee experience., • Deep understanding of ITSM, observability, SRE-inspired practices, and AI-enabled service delivery models., • Financial and vendor management experience, including budgeting, forecasting, and cost optimization., • Strategic, data-driven leader who connects technology performance to measurable business outcomes., • Strong employee-experience orientation paired with operational discipline and accountability., • Executive presence with the ability to influence cross-functional stakeholders and lead through incidents and change., • Proven ability to build and scale high-performing, globally distributed teams and foster a culture of operational excellence and continuous improvement., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the VP of Product, New Ventures, the Senior Product Manager will own the end-to-end user onboarding and retention funnel for a new product within Spring Health — from first touch through long-term engagement. This role is the connective tissue between marketing, data, engineering, and design, with accountability for the experiences and campaigns that turn awareness into activated, retained users. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. What you'll do: • Own the onboarding funnel from invitation through app download, signup, and first session completion — obsessing over every drop-off point and testing your way to improvement, • Design and optimize the new user onboarding experience, ensuring users reach their first meaningful moment of value as quickly as possible, • Build and manage retention tactics across SMS, email, and push — continuously testing for impact, • Define and prioritize the product roadmap for conversion and retention features in close partnership with engineering and design, • Synthesize funnel analytics, user research, and qualitative signals into a clear picture of what's working, what isn't, and what to do next, • Flex across the product organization as needed, contributing to adjacent squads and org-wide initiatives, • Measurable improvement in the rate at which new users complete core onboarding steps within their first week, • Improvement in user retention at the 4-week and 3-month marks, tracked cohort over cohort, • Increased conversion rate from initial app invite or marketing email to registered, active user, • Reduction in time-to-first-value for new users (the point at which a user completes their first meaningful in-app action), • Consistent delivery of lifecycle marketing experiments with clear documentation of results and learnings, • 5+ years of product management experience, with at least 2 years focused on growth, acquisition, or retention, • Deep fluency in funnel analytics — you know how to set up measurement, read data critically, and design experiments that produce signal, • Hands-on experience with lifecycle marketing channels (email, SMS, push) including working knowledge of segmentation, A/B testing, and copywriting, • Comfort working across systems — you're not precious about tooling and can navigate a scrappy, fast-moving tech stack, • Strong written communication skills; experience writing creative briefs or AI prompts a plus, • Ability to balance brand sensibility with performance instincts — you care about how the product feels, not just how it converts, • Experience in a D2C product environment is a plus but not required, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is on the lookout for a dynamic Manager, Business Development Representative (BDR) to join our forward-thinking team. This role is designed for a leader who is not only adept in navigating the complexities of the healthcare landscape but also brings a human touch to every interaction. If you're someone who combines strategic acumen with a passion for driving growth and fostering a culture of inclusivity and innovation, you might be the perfect addition to our team. This is a full time position on our team, reporting to the Director, Business Development. This position is based in our headquarters office in New York City, with a minimum of 2 days in-office. What you'll do: • Strategic Leadership: Your ability to grow and maintain a positive team and sales culture, alongside a strategic mindset for identifying and seizing opportunities, sets you apart., • Developmental Expertise: With a history of recruiting, hiring, and developing BDRs for long-term success, you're committed to building a team that not only meets but exceeds their targets., • Operational Excellence: Your knack for pinpointing and implementing improvements in processes, efficiency, and productivity ensures the team operates like a well-oiled machine., • Collaborative Strategy: A proven track record of partnering with senior sales management and marketing to develop and refine a go-to-market strategy that is both successful and scalable., • Drive measurable impact on pipeline and revenue: You will lead and execute a BDR strategy that directly contributes to company pipeline growth and revenue goals, generating high-quality leads and sales opportunities through targeted outreach and relationship-building, • Lead and inspire a high-performing BDR team: You will build, lead, and mentor a results-driven BDR team, fostering a culture of innovation, continuous improvement, and accountability, ensuring your team is motivated and consistently performing at the highest level., • Coach and mentor BDRs: Provide hands-on coaching, call reviews, and real-time feedback to help BDRs refine their prospecting approaches and close more opportunities. Mentor the team to foster their career growth and development., • Pipeline management and forecasting: You will regularly assess the team's pipeline, ensuring that BDRs are generating enough opportunities to meet targets. Provide accurate forecasting and reporting on pipeline metrics to leadership., • Experience: At least 2 years of proven experience as a BDR Manager, with a history of achieving 100%+ quota, showcases your capability to lead and inspire., • Tactical Skills: Your deep understanding of multi-pronged sales strategies, proficiency in cold calling, and ability to train BDRs to be effective communicators highlight your comprehensive skill set., • Communication Mastery: As an all-star copywriter, you know how to evoke the right emotions from our target audience, ensuring messages resonate deeply., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are hiring an Account Executive to join our Commercial Sales team, focused on companies with under 10,000 employees. This role specifically support prospects with 2000-5000 employees. You will lead the full sales cycle from prospecting to close, driving new business and building strong client relationships. This role includes managing RFPs, leading discovery calls, and delivering tailored presentations that showcase our value. You will collaborate with internal teams and external partners to expand revenue and achieve quota goals while representing our solutions with expertise and confidence. This is a full-time position on our team, reporting to one of the Commercial Sales Leaders. Occasional travel may be required for team or company events. This role is fully remote, however, if in the NYC area there is office space available. What you'll do: • Drive and lead the sales process from qualification and introduction through closing and introducing to customer service internal team., • Expand the revenue business through obtaining net new logo customers to reach quota attainment., • Be the liaison between our sales and proposal teams, where you will project-manage RFPs., • Lead and run discovery calls and presentations, with the expectation to create customized presentations., • Be the defacto representative and expert to sell specific products of business that could include, but won't be limited to, ROI reporting, Utilization Reporting, geo-access/ network reporting, etc., • Attend conferences., • Leverage unique and compelling sales tools, including market-facing presentations and internal enablement guides, • You attain your targets as set out for annual revenue, • You successfully complete trainings as assigned, • You collaborate well with your team, leaders and cross-functional peers, • Bachelor's Degree, • 3+ years of sales experience, preferably in a fast paced startup environment, • BDR experience prior to AE experience preferred, or relevant prospecting experience, • Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.), • Strong working knowledge of the benefits and/or mental health and wellness space preferred, • Proactive approach to customer engagements, • Strong verbal and written communication skills, • The ability to travel up to 10% of the year - to conferences and customers (if required), • You have client-facing experience with mid-to-large size clients, • You are a top performer, yet a collaborative and cross-functional player who thrives in a culture of collaboration, accountability, entrepreneurship, with tremendous drive, intelligence, judgment, • You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal/external relationships, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and Italian. Additional language(s) fluency such as spoken and written Portuguese, Spanish etc. is a plus! This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations. The working hours for this role will be: Monday To Friday, 9am to 5pm EST What you'll be doing: • Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent., • Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available., • Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.), • Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up., • Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns., • Engage in CIR intake and/or coaching services for global members and customers, • Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers., • Research and document crisis resources for members in different countries, • Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English., • Summarize all patient interactions, writing in English within Spring Health's online documentation systems., • Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience., • Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available., • Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence., • Minimum of 2+ years of direct clinical care experience post licensure., • Excellent written and verbal English and Italian communication skills and comfortable interacting with members worldwide., • Must be comfortable using multiple computer platforms at the same time and learning new systems, • Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service., • Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence Benefits provided by Spring Health: Your Total Health: • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents, • Competitive paid time off policies including vacation, sick leave and company holidays., • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management., • 4-4.5 months of fully paid parental leave, • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care., • Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively., • Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices, • Focus Fridays: no meetings, no distractions, just time for you to get work done., • Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members., • Up to $1,000 Professional Development Reimbursement per calendar year. What to expect working here: • You will be held accountable to an exceptionally high bar and impact, • This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact, • You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you, • You will create processes & products that have never existed before, • You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be, • You get to be surrounded by some of the brightest minds in the field, • You get to learn and grow at an extremely accelerated pace, • You will experience transparency, integrity, & humility from leadership, • You will be empowered to constantly challenge the status quo, • You get the space to experiment & innovate, • You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly, • You will become more resourceful and resilient Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Clinical Operations & Strategy, the Senior Manager, Clinical Operations & Strategy is a high-impact operator responsible for designing and delivering a portfolio of margin- and performance-improving programs across Clinical Operations. Reporting into Clinical Operations leadership, you will work day-to-day with Clinical leaders, Business Intelligence and Analytics, Finance, and Product to translate strategy into measurable outcomes—then build the operating mechanisms to sustain them. This is a build-and-run role. You'll diagnose problems, design solutions, align stakeholders, execute with rigor, and harden improvements into scalable systems (cadences, tooling, reporting, and accountability). This is a primarily remote role. Occasional travel may be required for company or team events. What you'll do: • Lead a prioritized portfolio of initiatives that materially improve gross margin and delivery margin, • Drive "top of license" and care model optimization workstreams - shifting the right work to the right teams, clarifying scope and standards, and enabling changes through process, tooling, and adoption, • Identify and execute operational levers that enhance leader span of control and reduce friction, while maintaining (or improving) quality and member experience, • Partner closely with Finance and BI to ensure savings/impact are real, attributable, and tracked over time, • Create the operating cadence for Clinical Operations strategic priorities: weekly execution forums, KPI reviews, decision logs, dependency tracking, and escalation pathways, • Implement incident management + problem management to reduce repeat issues, shorten time-to-resolution, and improve reliability, • Develop "program health" mechanisms (dashboards, leading indicators, adoption measures) so leaders can manage proactively, not reactively, • Translate ambiguous goals into crisp problem statements, hypotheses, success metrics, and execution plans, • Drive cross-functional alignment with Product and Clinical Operations partners: requirements, milestones, change management, rollout plans, and feedback loops, • Anticipate risks early and unblock relentlessly - surfacing tradeoffs and pushing decisions to closure, • Define and core, impactful KPIs that matter (leading + lagging), build clear baselines, and set targets, • Build and socialize executive-ready narratives that communicate progress, risks, decisions needed, and expected impact, • Build the operating system: Establish a clear execution cadence (forums, KPI reviews, decision/RAID logs, dependency tracking, escalation paths) so priorities are aligned, progress is visible, and leaders can manage proactively, • Deliver measurable margin impact: Own and ship a portfolio initiatives with finance-aligned baselines, targets, and tracking - driving durable workflow/tooling changes that stick (not one-time fixes), • Scale reliability and leader leverage: Implement incident + problem management and "program health" mechanisms to reduce fire drills, shorten time-to-resolution, improve adoption, and increase leader span of control through better systems and reporting, • 4-6+ years of experience in management consulting, BizOps, and/or Strategy & Operations within high-growth tech or startups (or equivalent), with a proven track record of shipping cross-functional programs into real operations, • Strong "operator" DNA: you can design the plan and make it real - process, tooling, adoption, measurement, and accountability, • Demonstrated ownership of outcome metrics (margin, cost, productivity, throughput, reliability), including partnering with Finance/Analytics to validate impact, • Excellent program leadership: you bring structure, prioritize well, run great forums, and close decisions quickly, • Systems thinking: you build mechanisms that scale - cadences, dashboards, incident/problem management, and clear ownership models, • Exceptional communication: concise, executive-ready updates; clear decision framing; strong stakeholder management across senior partners, • Comfort with ambiguity, high standards, and fast-moving environments, • Experience in clinical operations, care delivery, workforce operations, support operations, or other complex, high-volume service environments is preferred., • Experience partnering closely with Product/Engineering to deliver operational tooling and workflow automation is preferred., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is actively seeking a Senior Manager, Global Payroll to join our People Team. Reporting to the VP, Total Rewards & People Operations and partnering closely with our Finance and People Ops teams, the Senior Manager will lead our payroll function, oversee a critical acquisition integration, and design our global payroll roadmap. This is a full-time, hybrid position based in New York City with an in-office expectation of 1-2 days per week. Occasional travel for team or company events may be required. What you'll do • Lead the payroll workstream for our current acquisition, harmonizing two distinct payroll systems, policies, and schedules into a single engine by October 1, 2026., • Leverage AI and automation tools to innovate payroll administration, identifying opportunities to eliminate manual tasks and increase the speed and scalability of our operations., • Design and implement a roadmap for global payroll practices to ensure compliance and consistency as we expand into new international markets., • Audit existing workflows to identify friction points and reinvent processes to ensure 100% accuracy and timeliness., • Oversee the successful execution of multiple payroll runs, including bi-weekly and semi-monthly cycles, for all employees across all entities., • Act as the primary liaison between the People and Finance departments to ensure data integrity and budget alignment., • Ensure all payroll activities adhere to local, state, federal, and international regulations while leading year-end reporting and audits., • Manage and mentor one to two direct reports by setting clear KPIs and providing consistent feedback to support their development., • Provide data-driven insights and payroll perspectives to the leadership team to influence company-wide decisions., • Collaborate on the implementation and optimization of payroll and HRIS software to improve system interoperability and reporting., • Act as the lead investigator and resolver for historical payroll tax account discrepancies; proactively manage and resolve outstanding notices from state and local agencies (e.g., Ohio, etc.) to ensure all accounts are in good standing and future penalties are eliminated., • Stay current on changing labor laws and tax regulations to proactively adjust internal policies and procedures.What success looks like in this role, • Maintain a payroll error rate of less than 1% across all entities., • Achieve 100% on-time payroll delivery for all employees., • Successful consolidation of acquired payroll systems and policies by the October 1, 2026 deadline., • Complete all internal and external payroll audits on time with no significant findings., • Contribute to a Total Rewards & People Operations team engagement score of 70+ as part of our shared team goals.What you'll bring, • 6+ years of experience in payroll management., • 2+ years of experience in a leadership or strategic role., • Proven experience managing direct reports and driving performance through coaching., • Deep expertise in payroll tax, compliance, and multi-state and international regulations., • Experience with payroll software migrations and integrations., • Previous experience navigating the nuances of transitioning employee data and benefits during an acquisition or merger., • Familiarity with international labor laws and the complexities of paying a global workforce., • Strong communication skills with the ability to explain complex payroll and tax concepts to diverse stakeholders., • A systems-thinking mindset with a focus on building scalable, error-proof processes., • Ability to balance the priorities of both HR (employee experience) and Finance (reporting and accruals)., • Experience with ADP, Paylocity, and/or Workday is preferred., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are hiring a Senior Data Analyst within our Business Intelligence organization to work with our Marketing team. The Marketing team creates compelling marketing moments that build momentum in the market, differentiate us from our competitors, and empower our members, customers and providers. This impacts the business by attracting new prospects, expanding existing customers, and increasing employee population access to Spring. In this role you will work with the Marketing team to define metrics and KPIs that help us understand how well we're achieving our mission of removing every barrier to mental health; the goal is to ensure that everyone who needs care is able to get it. You'll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working towards this goal with you. This is a full time position on our team reports to the Senior Manager, Analytics. This is a remote position that may require occasional travel for company or team events. What you'll be doing • Partner with the marketing team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and related KPIs., • Develop dashboards and data visualizations that empower non technical users within the marketing team to understand overall trends and drill into drivers of metric movements., • Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes., • Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver., • Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business., • Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency., • Measure marketing campaign effectiveness to optimize how we engage with our members, • Explore different attribution models across our entire marketing funnel, • Develop tools and analyses that enable the marketing team to hit their own KPIs - you're successful when you help your team be successful!, • Reduce the amount of time teams spend manually pulling data to inform decisions, • Develop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receive, • You are passionate about changing the face of mental health care and Spring Health's mission to remove all barriers to mental health resonates with you, • You have 5+ years of working experience working with data, data visualization, and dashboarding tools, • You have experience working with marketing teams and with marketing analytics in particular, • You are strong in SQL, and have at least familiarity with dbt or similar data transformation tools, • You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate, • You have experience working with Looker or other similar data visualization tools (Hex, Tableau, Omni, etc), both creating the data model and building dashboards, • You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders, • You have good communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members, • You are humble, highly motivated, and thrive in fast-paced environments, • You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and marketing/business impact Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking a Senior Director of Customer Success Strategy to architect and continuously refine the strategy, processes, and insights that power Customer Success at scale. You will own the operating model—tools, data, programs, and communications—that keeps our CS teams efficient, transparent, and relentlessly focused on member and customer outcomes. This highly cross‑functional leadership role partners closely with CS leadership, Sales, Marketing, Data Science, and Product. Success means a forward‑looking, data‑driven CS organization that retains and expands revenue predictably while delivering a world‑class experience at every touchpoint. Reporting to the SVP, Customer Success, this full-time role is based in New York City and follows a hybrid work model, with three days per week in our HQ at 60 Madison Ave required. What you'll do: • Customer Success Strategy & Process Enablement, • Design, document, and optimize end‑to‑end CS workflows by maintaining and evolving the customer journey from onboarding, QBRs, renewals, upsells and escalations) to align with Spring Health's growth objectives., • Drive CS enablement—playbooks, templates, training—to ensure consistency, efficiency, and strategic alignment., • Establish transparent, executive‑ready performance reporting so cross functional teams and leaders always know account status, emerging risks, and next strategic moves., • Gainsight Strategy & Adoption, • Serve as product owner and long‑term strategist for Gainsight: roadmap, configuration, data integrity, and integrations., • Drive cross‑functional adoption; establish KPIs that connect Gainsight utilization to commercial outcomes., • Translate business needs into scalable Gainsight solutions (predictive health scoring, automated calls‑to‑action, board‑level dashboards)., • Customer Health Strategy & Analytics, • Own the vision, methodology, and ongoing evolution of Spring Health's customer health model—integrating product engagement, clinical outcomes, and sentiment., • Lead quarterly business reviews of health‑score accuracy; surface insights that inform strategic investment and proactive save or expansion plays., • Partner with RevOps & Data Science to operationalize insights across Sales, Marketing, and Product roadmaps., • Executive Sponsor & Customer Reference Programs, • Architect and lead the Executive Sponsor program to deepen senior‑level alignment with key accounts; track quarterly impact on renewal and expansion., • Build and scale a Customer Reference program, matching referenceable customers to prospect opportunities and marketing initiatives., • Report program influence on retention metrics, pipeline velocity, and brand advocacy., • Customer Communications & Engagement, • Own strategy, calendar, and tooling for proactive customer communications (product updates, incident notices, adoption campaigns)., • Build closed‑loop feedback mechanisms to measure effectiveness; iterate content, timing, and channels based on data., • Lead and develop the Customer Success Support and Customer Success Associate teams, ensuring they operate as high-performing, scalable extensions of our CSM function., • Build the strategy, workflows, and service-delivery model that defines how Support and Associate teams triage inquiries, execute customer-facing tasks, and manage repeatable CS motions., • Drive operational excellence through capacity planning, queue management, SLAs, quality standards, and continuous process improvement., • Partner with CSM Leadership to ensure Support and Associate programs are tightly integrated with account strategy, customer outcomes, and renewal/expansion goals. What success looks like in this role: • Platform adoption: 98 % Gainsight adoption by CS users and ≥80 % by cross‑functional stakeholders., • Revenue retention: Gross revenue retention ≥96 %, net revenue retention ≥110 %, logo churn ≤4 %., • Predictive insight: Health‑score accuracy ≥90 % in forecasting churn/expansion., • Executive engagement & advocacy: Executive Sponsor coverage for ≥90 % of Tier‑1 accounts with at least one meaningful interaction per quarter; number of active customer references doubled year‑over‑year., • 8+ years in Customer Success, CS Operations, RevOps, or related GTM functions in B2B SaaS; healthcare experience a plus., • 5+ years administering or owning Gainsight (or similar CS platform) at scale., • Proven track record designing and rolling out strategic customer health models, lifecycle processes, and executive sponsor/reference programs., • Strong strategic thinking and project‑management skills; able to prioritise, execute, and measure multiple initiatives concurrently., • Data‑driven mindset with expertise in CRM/SFDC reporting and BI tools., • Excellent written and verbal communication skills; comfortable translating complex concepts for executive and frontline audiences. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. * • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are hiring for a Strategic Alliances Director to join our team, reporting to the Regional Director, Strategic Alliances. In this role, you will take ownership of a defined portfolio of consulting and brokerage firms building and strengthening senior-level relationships. Your mission is to ensure Spring Health is known, trusted, and actively championed at the firm level as the preferred mental health solution. Operating nationally and globally, you will shape consultant perspective, influence enterprise strategy, and drive consistent advocacy across regions, practices, and specialty groups. By deepening executive alignment and firm-wide engagement, you will create early demand, generate a net-new pipeline, and strengthen our competitive position before opportunities formally enter the market. Through these partnerships, you will play a critical role in expanding Spring Health's inclusion, accelerating growth, and reinforcing our position as the mental health partner of choice across the consulting channel. This is a full time, remote position on our team. Occasional travel may be required for company, team or customer meetings/events. What you'll do: • Build Consultant Relationships at the National & Global Level: Establish Spring Health as the go-to mental health solution by building strong, trust-based relationships with benefits consultants., • Drive Advocacy: Encourage national and global relationships with senior leaders across specialty practices to champion Spring Health, supporting our pipeline and bookings goals., • Support Sales in Territory: Partner with sales, channel partnerships, and other teams to drive pipeline and bookings, engaging consultants and coordinating resources to meet territory goals., • Support Sales Initiatives: Work with Product Marketing to create targeted sales tools and educational materials for consultants., • Represent at National Events: Attend conferences and consultant events to build brand presence and expand influence., • Coordinate Across Teams: Act as a liaison with sales, product, and customer success, bringing consultant insights to inform strategy., • Leverage Market Insights: Provide competitive intel and market insights to help align strategies with consultant needs., • Grow Pipeline through Firm-Level Engagement: Add new opportunities from diverse sources, including self-sourced and partnership-driven leads., • Meet Revenue Goals: Achieve or exceed annual revenue targets by leveraging consultant relationships., • Build Advocacy Network: Develop a network of consultants who recommend Spring Health to clients., • 5-8 years of professional experience in strategic alliances, channel management, or business development within the healthcare or benefits ecosystem., • A proven track record of building and influencing relationships with senior executive leaders at national consulting or brokerage firms., • Demonstrated experience leading strategic accounts at a national or enterprise level, ensuring alignment across diverse regions and internal practices., • Deep understanding of benefits consulting dynamics and a clear ability to translate firm-level advocacy into measurable pipeline and revenue growth., • Strong cross-functional leadership skills, with a history of successfully aligning Sales, Marketing, Product, and Customer Success teams to activate national strategies locally., • High-level executive presence and communication skills, with the ability to clearly position complex value propositions and differentiate in competitive markets., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking a Vice President, Consultant Relations to join our Revenue leadership team. Reporting to the Chief Revenue Officer and leading a high-performing team of 7, you will own the end-to-end consultant relations strategy to eliminate barriers to mental health. This is a full-time, remote position that requires significant travel, typically 4 to 6 times per quarter, to engage with consulting partners and attend industry events. What you'll do • Build and execute a consultant relations strategy that drives Spring Health awareness and advocacy across the employer and Health Plan healthcare benefit space, • Lead and develop a team of 7 Strategic Alliances directors and senior managers by providing clear feedback and guidance that enables growth, • Drive pipeline growth through targeted strategies and deep partnerships with national and regional benefits consulting firms, • Educate the market by building high-level relationships with leaders across top-tier consulting firms, • Partner with internal marketing to execute targeted consultant campaigns, sponsorships, and events, • Collaborate with sales leadership and cross-functional teams to ensure alignment on our shared mission, • Provide competitive intelligence and consultant viewpoints to internal stakeholders to inform product and growth roadmaps, • Create an environment of psychological safety and trust where your team can debate ideas and learn from mistakes, • Translate company strategy into clear goals and success criteria for the Alliances team, • Achieve a specific percentage increase in qualified pipeline generated through consultant channels within the first fiscal year, • Meet or exceed annual New Bookings targets attributed to Strategic Alliance partnerships, • Maintain high team engagement and retention scores as measured through quarterly engagement surveys, • Establish formal partnership status or preferred provider recognition with at least two of the top three national consulting firms, • 7+ years of leadership experience in a healthcare or benefits environment, • Proven track record of leading teams focused on large/jumbo employer clients, • Deep existing relationships and credibility across top national benefit consulting firms, • Expertise in navigating complex, rapidly changing environments with a strong bias toward action, • Exceptional communication skills with the ability to practice candor with care in high-stakes negotiations, • Strong analytical rigor and a data-driven approach to identifying market opportunities, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Senior Product Manager to lead our acquisition and activation strategy, with a particular focus on care continuity for higher-acuity members. Reporting to the Senior Director of Product, Member Growth, you will operate at the intersection of growth strategy, clinical care models, and product execution, shaping how Spring Health scales program impact through data-driven iteration, experimentation, and system-level thinking. Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you'll be doing: • Contribute to our mission to eliminate every barrier to mental healthcare for our members., • Define and own growth KPIs for acquisition and activation, ensuring metrics reflect both business outcomes and clinical intent., • Identify, prioritize, and test growth levers across the member journey, with a focus on acquisition and activation for higher-acuity members., • Build and maintain a continuous experimentation roadmap, partnering with data, design, engineering, data science, marketing, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact., • Organize cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement., • Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization., • Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations., • Autonomously leverage data to inform product decisions, measure effectiveness, and iterate., • Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders., • Meet or exceed targets for utilization and revenue for Specialty Care., • A clear, data-informed growth roadmap that aligns clinical priorities with measurable engagement and retention improvements., • Foster a team culture of high-velocity experimentation and continuous improvement., • Cross-functional teams are aligned on what growth means and how it's measured., • 5+ years of consumer-facing product management experience, with a track record of driving user growth., • Strong analytical skills and experience with data-driven decision making., • Expert-level experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development., • Experience working with cross-channel customer marketing platforms and A/B testing tools., • Exceptional communication, organizational, and collaboration skills., • Passion for mental health and a commitment to improving access to care., • Healthcare / health tech or benefits tech experience, • Hypergrowth start-up experience, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Director, People Business Partner (PBP), the Director, People Business Partner will drive People strategy for the Revenue organization (Sales, Customer Success, Revenue Operations & B2B Marketing), cultivating a high-performing and thriving culture. This hybrid role (2–3 days/week in our NYC office) is part of the People team and plays a critical role in enabling GTM success, engagement, and scaling through strong business partnership and thoughtful people practices. This role will manage one direct report. What You'll Be Doing • Partner with the Chief Revenue Officer and the Revenue leadership team to align People strategy with business objectives in a high-growth, outcomes-driven environment, • Coach senior leaders through talent planning, org design, succession planning, and change management, • Develop People solutions that strengthen performance, employee engagement, and Inclusion across the entire Revenue organization, • Lead initiatives to foster a Thriving culture focused on accountability, collaboration, and resilience, • Collaborate closely with People Team Centers of Excellence and cross-functional stakeholders to shape people programs that meet the evolving needs of a scaling Revenue org, • Resolve complex employee relations issues and mitigate organizational risk while maintaining employee trust, • Translate business needs into data-informed HR actions by leveraging insights and metrics, • Measurable progress on Revenue org engagement and Thriving culture benchmarks, • Improved retention, performance, and development outcomes across the Revenue org, • 10+ years of People Business Partner experience supporting senior executives, • 5+ years supporting Revenue/Go-to-Market functions in high-growth environments, • 3+ years of experience managing direct reports, • Strong capability in change management, performance enablement, and talent strategy, • Experience resolving complex ER matters with sound judgment, • Data-savvy approach to influencing leaders and measuring people initiatives, • Highly effective communicator and coach; strong stakeholder management skills, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. As the MarTech & Ops Lead, you will serve as the owner of our Iterable, owning foundations and scalability across the company. This role sits on our ™ Operations Team, reporting to the Senior Manager of MarTech and Operations. We are a shared services org and your primary stakeholders will be Member Growth, Lifecycle and Provider Comms. This is a full time, remote position on our team. Occasional travel may be required for company or team events or meetings. What you'll do: • Serve as the primary admin for Iterable, ensuring rock-solid configuration, data integrity, and system health. Establish the global standards for naming conventions, folder taxonomy, and user permissions to keep the ecosystem scalable and organized., • Translate complex business requirements from Member Growth and Provider Comms into durable technical designs. Lead advanced builds involving APIs, webhooks, and catalogs, partnering with Engineering and Data teams to bridge the gap between strategy and execution., • Build the "self-service" machinery—reusable templates, snippets, and standardized workflows—that allows marketing and comms teams to deploy high-quality campaigns independently and safely., • Own the strategic relationship with Iterable and related MarTech vendors. Manage the budget, monitor usage/API limits, and lead the roadmap for platform optimizations and new tool integrations., • Lifecycle platforms and data foundations are stable, trusted, and built to scale., • Advanced lifecycle strategies are executable without recurring data, QA, or tooling issues., • Iterable and adjacent tools are used to their full potential, with clear patterns and guardrails., • Production workflows are predictable, efficient, and resilient under load., • 7–10+ years of experience in lifecycle marketing, marketing technology, or CRM operations within B2B2C, SaaS, PLG, or subscription businesses., • Deep hands-on experience with lifecycle automation platforms, with Iterable strongly preferred., • Strong understanding of marketing data architecture, integrations, event models, and data hygiene., • Proven ability to lead complex martech solutioning in partnership with Engineering and Data., • Highly systems-oriented thinker with strong operational discipline and comfort in ambiguity., • Excellent cross-functional communicator who can translate between technical and non-technical stakeholders., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Associate Director of Product, Complex Care, you will take on a high-impact role in building the tools and workflows that power Spring Health's workplace mental health services, ranging from employee support and manager consultations to crisis response and return-to-work guidance. Your work will improve operational efficiency, strengthen care delivery, and create seamless, connected experiences for members, providers, and employer partners. Please note that this is a hybrid role based in New York with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Ave. What you'll do: • Design tools that enable care teams, clinical operations, and providers to operate efficiently, confidently, and consistently across all Workplace Care services., • Improve the experience of members seeking workplace support by reducing time to care, clarifying next steps, and ensuring smoother, more connected care journeys., • Partner closely with clinical operations to understand workflow needs and craft solutions that reduce administrative burden and elevate care quality., • Identify opportunities to simplify and standardize workplace workflows— intake, triage, coordination, documentation, or follow-up—to improve reliability and outcomes., • Use automation and intelligent workflow design (including AI where appropriate) to streamline manual tasks and support faster, more accurate service delivery., • Gather and synthesize insights from care teams, employers, and internal stakeholders to inform product direction and continuous improvement., • Collaborate with Data Science to define metrics and evaluate the impact of workflow improvements on efficiency, timeliness, satisfaction, and outcomes., • Work cross-functionally with Engineering, Design, Clinical Ops, Customer Success, and the AI Servicing Platform team to deliver scalable, high-quality solutions., • Members accessing workplace support experience faster resolution times, clearer guidance, and smoother transitions into ongoing care., • Care teams and providers see measurable reductions in manual work, documentation time, and overall workflow friction., • Workplace workflows operate more consistently across teams and customer accounts, improving reliability and reducing escalations., • Operational improvements translate into stronger employer-facing outcomes, supporting renewal and expansion conversations., • Automation and workflow enhancements meaningfully shorten SLAs and increase throughput., • High adoption and satisfaction from internal users, reflecting an intuitive, predictable, and effective servicing experience. We're looking for an experienced product manager with demonstrated talent for creativity and execution. Experience working with healthcare infrastructure, in AI/ML, and having worked in an early-stage startup environment is a big plus. • Bachelor's degree in Business, Computer Science, Engineering, or a related field., • 5+ years of product management experience with a solid track record of delivering successful products within or adjacent to the healthcare industry., • Experience building clinical tools or EHR systems, with a deep understanding of provider workflows, documentation processes, and the realities of clinical practice., • Empathy for providers and clinical teams—you understand their daily realities, can speak their language, and translate their needs into intuitive, efficient product experiences., • Broad healthcare knowledge, ideally spanning beyond mental health., • Comfort with a high-growth, dynamic environment, and an ability to balance agility with consistency as business priorities, user needs, and our competitive environment evolves, • An ability to navigate ambiguity, with a bias towards rapid execution over process, • A self starter who thrives when given autonomy, with aptitude and desire to build effective internal and external relationships, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is seeking a Senior Actuarial Scientist to join our Customer Value team. Reporting to the Associate Director of Actuarial Analytics, you will own the development of ROI models that quantify cost savings and downstream impact for our employer and payer populations. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. What you'll do • Build and maintain actuarial ROI models to quantify cost savings, utilization changes, and downstream impact across employer and payer populations, • Present ROI findings directly to prospects and clients, distilling complex technical concepts into compelling, executive-ready storytelling, • Develop strong partnerships with revenue, product, finance, and data science teams to align on core assumptions, • Support emerging product evaluations by refining methodologies and validating financial assumptions, • Contribute actuarial expertise to product prototyping and development to help shape scalable financial frameworks, • Build custom savings and cost models using Excel and other spreadsheet applications, • Query databases using SQL to extract and analyze data to inform model assumptions, • Communicate the impact of custom configurations on price and margin to internal stakeholders, • Leverage AI tools to enhance the speed and quality of results delivered to our customers, • Develop a deep understanding of how Spring Health delivers value to customers, specifically through health plan integration, • Clearly communicate analytical concepts and financial results to both technical and non-technical audiences, including customers and internal leadership, • Successfully partner with cross-functional teams to launch ROI measurement frameworks for new products, • Associate or Fellow of the Society of Actuaries (ASA or FSA) designation, • 5+ years of experience in financial or actuarial analysis, • Hands-on experience working with medical claims data, including ICD-10 and CPT codes, • Advanced proficiency in Excel and experience writing SQL queries to retrieve data, • Ability to work independently and align priorities with cross-functional stakeholders, • A focus on progress over perfection, with the ability to remain poised in a fast-paced environment, • Experience working on small, agile teams or within a startup environment (preferred), • Experience in external-facing roles or client presentations (preferred), • Experience in vendor evaluation or benefits consulting (preferred), • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Medical Affairs mission is to continually improve and expand our care delivery programs, practices and outcomes as we build precision mental health care for our customers. We are seeking a qualified Senior Program Manager, Clinical Product, to join our Medical Affairs team. The role will be responsible for serving as a clinical lead with a larger product team to build member and provider experiences that drive world-class reliable clinical outcomes while ensuring the appropriate clinical safety of our product. This role will be a full-time employee and report to the Senior Manager of Clinical Product. What you'll be doing: • Drive Spring Health's clinical product development across the organization with a broad view of clinical efficacy and safety across the entire care journey, • Collaborate effectively and efficiently with the Quality, Provider Operations, Speciality Care, Clinical Services, Data Science and Product teams in building improved clinical product capabilities with member and provider experiences., • Project manage cross-functional tasks and deadlines required to successfully meet internal and client timelines; proactively escalate risks to leadership, • Monitor and evolve our clinical KPIs and programs with the intention of building end-to-end programs or standing-up initiatives to improve safety and clinical outcomes that drive the best member experience in the most impactful and scalable ways, • Serve as the clinical representative in AI product development, helping teams design and evaluate models and features that are safe, clinically appropriate, and patient-centered., • Review and assess AI use cases, prototypes, and outputs for clinical accuracy, relevance, and potential risk., • Provide feedback on human-in-the-loop systems, escalation protocols, and mitigation strategies for ensuring safe AI products., • Facilitate the integration of new clinical programs into our core products for members and providers, • Work closely with data science to build reporting capability to track and action key product actions to assess product effectiveness and clinical outcomes, • Collaborate with clinical teams across the organization to ensure product builds are aligned with best practices and legal requirements, • Ensure clinical product response support meets assigned product team request timelines 90% of the time, • Build clinical safety tooling to ensure AI bad outcomes are <1%, • Be a licensed mental health provider with 5+ years of independently licensed with a masters or PhD level license in a mental health field (LPC/LMHC, LSW, PhD/PsyD), • You have 5+ years of cross-functional experience in a high-growth startup and/or healthcare systems, • Experience in engaging product teams in building clinical care product, • Proven experience coordinating complex, cross-functional initiatives with multiple stakeholders, • Data-driven with demonstrated skills in interpreting clinical data to drive decision-making, • You are a self-starter who thrives when given autonomy, with proven ability and a desire to build effective internal and external relationships, • Strong understanding of AI systems, associated risks in healthcare, and best practices for AI safety, fairness, and transparency., • Exceptional communication, facilitation, and stakeholder management skills, with experience engaging clinicians, engineers, product managers, and executives., • You obsess about achieving your goals and are relentless in pursuing them, • You value levity, humility, collaboration and deriving fulfillment from success achieved through the work you accomplish with others, • Experience in the digital mental health ecosystem space is preferred, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We're looking for an Associate Director, Care Support US Operations to champion the continued evolution of our domestic team, cementing our position as a Center of Excellence (COE). In this role, you aren't just overseeing workflows; you are the steward of a high-performing culture built on trust and expertise. You will lead our U.S. team through the vital work of vetting and stabilizing complex workflows including Core, Member Benefits, and Medical Records, ensuring they are human-centered and sustainable before they scale. You will act as a strategic architect, guiding the team toward high-complexity, high-touch service lines. We need a leader who balances operational rigor with a deep commitment to team well-being, ensuring our people feel valued and empowered. This is a role for a "servant leader" who believes that a unified, "one team" culture is the foundation of world-class service. This is a full time position on our team reporting to the Director, Care Support. This is a hybrid role based in New York City, with an expectation to be in office 3 days per week. Our office is located at 60 Madison Avenue. Additionally, occasional travel may be required for company or team events. What you'll do: • Own domestic SLAs while fostering an environment where accountability is paired with support and mentorship., • Lead the shift toward a high-performance culture by focusing on clarity, purpose, and the "why" behind our metrics., • Reallocate capacity toward high-complexity issues, ensuring team members feel challenged but not overwhelmed., • Partner closely with BPO Operations to ensure knowledge transfer is a collaborative, relationship-driven process., • Ensure workflows are built for "portability," keeping the human experience at the center of every AI or offshore automation strategy., • Serve as a primary partner to Product, acting as the voice of the frontline to ensure their friction is heard and addressed., • Champion U.S.-led innovations, ensuring our "architects" see the tangible impact of their creativity across our global footprint., • Design engagement strategies that celebrate wins and foster a profound sense of purpose., • Coach and elevate managers, helping them transition from tactical oversight to inspirational leadership. Success in this role is defined by a team that is as healthy as it is productive. • Team Engagement: Measured through "Thriving" scores and the retention of our talented high-performers., • Knowledge Transfer Harmony: Seamless hand-offs to partners where quality is maintained through clear communication and mutual respect., • Operational Excellence: Consistent achievement of SLAs, driven by a team that feels equipped and supported., • 7+ years of experience in operations or service delivery leadership, specifically within fast-paced environments., • 2+ years of experience managing managers, with a proven ability to build resilient, high-trust teams., • A track record of leading through change with transparency and heart., • The ability to balance data-driven "architect" thinking with an intuitive understanding of people dynamics., • A steady, compassionate leader who prioritizes the team's ability to thrive during transitions., • Highly accountable, yet possesses the emotional intelligence to coach through setbacks., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Benefits and Leave Specialist who brings equal parts analytical rigor and empathy. In this role, you will spend time supporting the administration, execution, compliance, and delivery of Spring Health's employee benefits, leave of absence programs, and accommodation requests. This full-time, remote role is part of the People Team, reporting to the Senior Manager, Benefits and Wellness, and plays a critical role in ensuring our benefits and leave programs are compliant, efficient, and employee-centered. Occasional travel may be required for team or company events. What you'll do: • Act as the first point of contact for our employees, turning complex insurance jargon into clear, empathetic guidance for employees navigating everything from new additions to the family to retirement planning., • Assist in administering health, dental, vision, life, disability, retirement, and supplementary benefit programs by collaborating with vendors, brokers, and internal teams to resolve issues and ensure service quality., • Master the art of benefits administration by managing the end-to-end journey of enrollments, life events, and terminations with surgical precision., • Play a key role in our "Super Bowl" event—Annual Open Enrollment. You'll help design communication materials and lead sessions that help employees make the best choices for their future., • Ensure our engine runs smoothly by auditing invoices and maintaining a "gold standard" of compliance with ERISA, ACA, and HIPAA. You'll become the subject matter expert on the rules that keep us safe., • Assist in administering the leave of absence process with the TPA and Payroll for a seamless employee and company experience., • Partner with stakeholders to lead our reasonable accommodations process, ensuring every employee has what they need to thrive in their role., • 3-8 years in benefits administration or related HR operations., • Prior experience administering reasonable accommodations., • Strong understanding of US benefit plans, HR policies and programs, with some knowledge of employment law and workplace compliance standards., • Excellent attention to detail and organizational skills., • Strong communication and customer service skills — you're able to explain policies clearly and empathetically to a wide range of employees., • Experience in HRIS platforms and Google Workspace., • Detail-oriented with strong organizational skills., • Passion in learning and problem solving in a fast paced environment., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking an experienced Associate Director to own and drive the ongoing success of our Complex Care Programs. Reporting to the VP of Specialty Care, this role will be responsible for the strategic and operational leadership, execution, and continuous improvement of Complex Care initiatives. The Associate Director will partner closely with cross-functional stakeholders across Product, Operations, Marketing, Sales, and Customer Success to ensure programs are delivered effectively, scaled sustainably, and aligned with business and clinical outcomes. The ideal candidate brings a strong background in cross-functional implementation and execution, with a demonstrated ability to manage complexity, drive results, and improve performance in a fast-paced, high-growth environment. This is a full-time, remote position on our team. Occasional travel may be required for team/company events or meetings. What you'll be doing: • Own strategic and operational planning and execution to launch and optimize our newest Complex Care offerings, • Monitor end-to-end program performance using a data-driven approach; consistently represent the health of the program, as well as requirements for improvement, • Develop capacity and budget models and advocate for the operational resources needed to support new programs, • Develop and maintain strategic partner relationships to deliver the best member experience, expand capabilities, and unlock new potential, • Partner with Strategy, Product Marketing, Sales, and Customer Success to ensure that new Complex Care initiatives are accurately and effectively positioned in the market, • Support Product and Engineering in the design and implementation of new technology features What success looks like in this role: • Achieve ambitious revenue targets through value story optimization and improved member funnel conversion., • Deliver sustained gross margin improvement through disciplined, scalable operating models, • Ensure seamless, on-time launches of new complex care offerings and technology features, • Drive measurable improvements in member and customer satisfaction through data-driven service optimization. What you'll bring: • You have a deep experience in operations, healthcare and strategy with proven ability translating business needs into effective, scalable initiatives, • You are not afraid of getting your hands dirty and are equally comfortable balancing high-level operational strategy and in-the-weeds tactical implementation, • You have experience partnering with clinicians, • You have 5+ years of cross-functional experience in a high-growth environment, • You are a top performer and a highly collaborative leader who thrives in a culture of collaboration, accountability, and entrepreneurship, • You are highly organized and can successfully manage multiple projects and multiple work streams across different functions, in a fast paced environment, • You are a self starter who thrives when given autonomy, with proven ability and desire to influence organizational change and build effective internal and external relationships, • You are empathetic, communicative, and value feedback delivered in real-time, • You love working in and with teams, and want to invest deeply in building a supportive team culture, • Experience in crisis response or leave of absence programs is a plus, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. As a Workplace Mental Health Consultant, you will serve as a deeply embedded clinical partner within Citi, a global financial services leader. This is a unique opportunity to move beyond the isolation of traditional private practice and join an onsite team of dedicated clinical colleagues. In this collaborative environment, you'll provide a full spectrum of support, from individual therapy and team trainings to strategic consultations for People Leaders and critical incident response. Reporting to a Spring Health Clinical Manager, you will leverage a rare, team-based approach to drive mental health strategy across a high-performing workforce. What you'll be doing: • Provide consultation and support to managers, people teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location in New York, New York for 16-20 hours per week (set schedule 8:30a-5p), • Collaborate within a unique clinical team of onsite providers to discuss best practices and navigate complex organizational cases, • Engage in regular team touchpoints that provide the professional community and collective expertise often missing in private practice, • Assess for risk and manage organizational crises by providing in-the-moment support, triage, and safety planning, • Offer strategic consultations to people leaders and human resources partners to enhance employee wellbeing and workplace effectiveness, • Develop an expert-level understanding of the internal benefit ecosystem to provide seamless resource navigation and referrals for members, • Proactively build trusting relationships with local stakeholders to execute tailored mental health action plans for your specific site, • Coordinate and deliver critical incident response support and tailored mental health training sessions, • Monitor workplace data and trends to identify strategic insights and recommend targeted mental health interventions, • Represent the program at benefit promotion events to increase awareness and engagement across the organization, • Manage the formal referral process for employees according to established guidelines to ensure appropriate placement and care, • Maintain accurate and timely clinical documentation while following all policies regarding confidentiality and ethical standards, • Identify and resolve barriers to care to ensure a frictionless experience for all members, • Participate in regular case reviews and internal clinical meetings to ensure a unified approach to care delivery, • You have an unrestricted license to practice psychotherapy in NY (Psychologist, LCSW, LMFT, LPC, LMHC, etc.). We are not able to accept applications from anyone requiring licensed supervision., • You have a minimum of 3 years of post-graduate experience with at least 1 year experience as an independently licensed clinician., • You have training and experience in delivering management consultation, critical incident response, and training presentations., • Strong technology proficiency and telehealth competency, with experience using Zendesk, Slack, Google Suite products, and related platforms., • You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy, • You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks., • You are committed to high quality documentation of service delivery that is completed in a timely manner, • You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master's level clinical care navigators., • You acknowledge and embrace diversity and inclusion amongst teams and clients, • Required to have at home WiFi and a personal device that connects to the WiFi to support the need for 2FA set up., • Demonstrate the ability to effectively support leaders and high-performing professionals navigating organizational change, strategic pressure, and complex stakeholder dynamics., • Provide thoughtful consultation on executive stress, decision fatigue, and sustainable performance practices that align with business needs., • Facilitate engaging trainings on psychological safety, resilience, leadership effectiveness, and performance sustainability., • Identify and elevate cross-functional themes that may impact culture, morale, or productivity, and proactively recommend appropriate interventions., • Maintain a strong onsite presence and accessibility to reduce stigma and encourage early help-seeking behavior., • Confidently support managers overseeing teams with practical guidance on morale, burnout, and performance-related stress., • Recognize and address compassion fatigue, secondary trauma, and emotional exhaustion common in high-demand, customer-facing roles., • Provide de-escalation support during high-stress incidents and deliver stabilization guidance during peak demand periods. The target hourly range for this role is $100-$117. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Director of Product, Customer Value, you will be instrumental in defining and executing the vision for a scalable, secure, and extensible AI/ML foundation. You will build the core machine learning infrastructure and developer platform that powers intelligent features across the company, and enables product teams to rapidly develop, evaluate, deploy, and monitor AI solutions with confidence. Please note that this is a hybrid role based in New York City with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you'll do: • Shape and drive the AI/ML platform strategy and roadmap. Advance the long-term vision for our core ML infrastructure and AI developer platform, ensuring it enables rapid experimentation, safe deployment, and scalable production use across all product teams., • Lead continuous discovery with feature teams. Run an ongoing discovery motion with product, clinical, and engineering teams to deeply understand emerging AI use cases, pain points, and workflow gaps; translate those insights into a clear, prioritized roadmap that balances immediate enablement needs with long-term platform scalability and technical strategy., • Align platform investments to business impact. Prioritize infrastructure initiatives based on customer value, scalability, and ROI, ensuring the platform supports enterprise-grade performance, security, and cost efficiency., • Establish clear service standards for the AI/ML platform and consistently improve performance, stability, and scalability., • Build feedback loops with internal teams and measurably improve satisfaction by reducing friction and increasing self-serve capabilities., • 4+ years of Product Management experience, including ownership of highly technical platforms, infrastructure, or developer-facing products., • Demonstrated experience partnering deeply with Engineering to ship scalable, reliable systems in production environments., • Strong understanding of AI/ML systems and workflows (e.g., model lifecycle, evaluation, deployment, observability), with the ability to translate complex technical concepts into clear product direction., • Track record of driving roadmap clarity in ambiguous, fast-moving spaces and delivering measurable outcomes., • Experience running continuous discovery with internal users and translating feedback into high-impact platform improvements., • Ability to define clear success metrics, service standards, and rollout strategies that drive adoption., • Excellent cross-functional communication skills, with the ability to influence senior technical stakeholders without formal authority., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. As Senior Pricing Strategist you will play a critical role in shaping Spring Health's monetization strategy. You will shape how Spring Health translates product value into scalable, market-aligned pricing and packaging constructs. You will partner closely with Product, Revenue, Finance, Actuarial, and PMM to set and execute pricing and packaging strategies that drive improved commercial outcomes, achieve business goals, and deliver real customer value. Reporting to the Director of Pricing & Packaging, this high-impact individual contributor role focuses on forward-looking pricing strategy. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. What you'll do: • Develop and refine pricing and packaging frameworks for new and existing products, ensuring alignment with customer value, product roadmap evolution, and long-term margin objectives., • Conduct rigorous financial modeling and scenario analysis to inform pricing decisions across segments, products, and go-to-market motions., • Own competitive pricing and packaging intelligence, synthesizing market insights into clear strategic recommendations that strengthen differentiation and price positioning., • Establish and maintain ongoing pricing reporting and structured market research processes to inform monetization decisions., • Collaborate cross-functionally with Product, Product Marketing, Revenue, and Finance and to inform go-to-market planning and value narratives., • Monetization impact: Pricing and packaging strategies drive measurable improvements in win rates, average deal size, and margin performance., • Strategic rigor: Pricing recommendations are grounded in strong financial logic, competitive insight, and clear executive-ready narratives., • Competitive clarity: Regular benchmarking informs product positioning and pricing roadmap decisions. 4+ years of dedicated experience in pricing strategy and monetization, with management consulting experience strongly preferred.Strong pricing analytics foundation with advanced Excel/Sheets modeling capabilities and comfort working with financial and operational data.Experience collecting competitive benchmarking and conducting market research to inform pricing and packaging strategy. Strong communication skills, with the ability to distill complex findings into straightforward value driven narratives for Product, Finance, and Sales stakeholders. Comfort operating independently and cross-functionally to identify and solve key business problems. The target base salary range for this position is $121,500 - $153,830, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are hiring a Senior Data Analyst within our Business Intelligence organization to work with the Customer Value product team. The Customer Value team is responsible for matching members to providers, routing members to the appropriate care, and forecasting utilization for each of our customers. This position will be critical in building out the metric tree that shows the north star metrics that the Customer Value product team drives, and the component metrics that provide visibility into the drivers and influences that they should be focused on to do root cause analysis. It is vital that the Customer Value team can measure the impact of precision care routing (PCR) on financial performance to uncover optimization opportunities. Equipping the team with this BI support is critical to their success. You'll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working towards this goal with you. This is a full time position on our team that reports to the Associate Director, Analytics - Product and Revenue. This is a remote position that may require occasional travel for company or team events. What you'll be doing • Partner with the Customer Value team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and related KPIs., • Develop a metric tree for any distinct Customer Value team with a separate North Star Metric, that can be broken down into component metrics and influences., • Develop dashboards and data visualizations that empower non technical users within the Customer Value team to understand overall trends and drill into drivers of metric movements., • Support the Customer Value sub-team responsible for routing members to the right care by measuring the impact of this routing on financial performance., • Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes., • Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver., • Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business., • Develop tools and analyses that enable the Customer Value team to hit their own KPIs - you're successful when you help your team be successful!, • Reduce the amount of time teams spend manually pulling data to inform decisions, • Develop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receive, • You are passionate about changing the face of mental health care and Spring Health's mission to remove all barriers to mental health resonates with you, • You have 5+ years of working experience working with data, data visualization, and dashboarding tools, • You have experience working with product and/or finance analytics, • You are strong in SQL, and have used dbt or similar data transformation tools, • You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate, • You have experience working with Looker or other similar data visualization tools (Hex, Tableau, Omni, etc), both creating the data model and building dashboards, • You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders, • You have good communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members, • You are humble, highly motivated, and thrive in fast-paced environments, • You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and business impact, • You have a passion for successfully navigating ambiguous problem areas and learning new approaches The target base salary range for this position is $125,000 - $142,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for an experienced Senior Product Manager who will build foundational and new experiences to drive growth and impact of our Specialty Care program, serving members who have a broad range of complex behavior health conditions. You will own discovery, solution definition, prioritization, and execution of key initiatives to eliminate barriers to care with a focus on higher-acuity members. Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you'll be doing: • Partner with the Specialty Care team to define and execute the product strategy and roadmap, ensuring alignment with the company's strategic objectives and user needs, • Lead and engage a cross-functional team of engineers, designers, subject matter experts, and data scientists to deliver high-impact products, • Conduct and source comprehensive market research to identify new opportunities and understand the evolving competitive landscape., • Collaborate with other departments to ensure products comply with regulatory standards and align with business goals., • Cultivate a high-performing team, setting clear expectations, providing continual guidance and feedback, and fostering a culture of innovation, collaboration, trust, accountability, and growth., • Stay informed of industry trends, best practices, and emerging technologies to inform and influence the product strategy and direction., • Continuously enhance and expand Specialty Care programs, driving care model innovation at scale to support our highest acuity members., • Build trusting relationships with cross-functional teams including operations, revenue, medical affairs, and data science., • Deliver market-leading customer and member satisfaction, usability, and outcomes., • 5+ years of product management experience; at least 2 years within the behavioral health, healthcare, or a related field strongly preferred., • Proven track record of delivering successful products, ideally in a startup or fast-paced environment., • Excellent analytical, decision-making, and problem-solving skills., • Strong interpersonal and communication skills, with the ability to communicate complex concepts clearly and persuasively across different audiences., • Experience working with cross-functional teams in a collaborative environment., • Experience leveraging AI, automation, or personalization systems to improve engagement is a strong plus., • Familiar with agile development methodologies and user-centric design principles. The target base salary range for this position is $150,000 - $202,400,, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Chief Product Officer, we are looking for an experienced, highly effective Director of Product Operations to lead the core Product operating cadences, performance management, and cross-team collaboration processes. Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you'll do: • Oversee and facilitate key planning and decision processes for the Product organization, including solution reviews, roadmap prioritization, and annual planning., • Identify, implement, and manage product management tools, processes, and best practices to enhance product team efficiency and effectiveness., • Develop and monitor key performance indicators (KPIs) and metrics to track and report product performance., • Lead cross-functional initiatives to improve product operations, including process & operational improvements, resource allocation, and risk management., • Directly manage a team responsible for driving major technical and product-driven cross-functional projects and programs., • Collaborate with product managers, engineering, data science, design, and other stakeholders to ensure alignment and successful execution of product priorities., • Facilitate effective communication and coordination between product teams and other departments, including report-outs of prioritization and product launches., • Act as a strategic partner to the CPO, providing support in decision-making, strategic planning, and execution of key initiatives., • Oversee the CPO and product leadership team's agenda, ensuring clear ownership and continuous follow-up on action items., • Own the product technology stack from tool selection to ensuring adoption., • Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders., • Play an instrumental role in the successful deployment and management of the product operating model at Spring Health., • Implement a decision-making and communication cadence that materially improves stakeholder alignment and satisfaction while reducing reporting overhead on product teams., • Bachelor's degree in Business, Engineering, or a related field; MBA or advanced degree preferred., • 5+ years of experience working in or with product teams., • Strong understanding of product development processes, methodologies, and best practices., • Excellent analytical, organizational, and problem-solving skills., • Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels., • Demonstrated ability to manage multiple priorities and projects in a fast-paced, dynamic environment., • Passion for mental health and a commitment to Spring Health's mission and values., • Healthcare / health tech or benefits tech experience, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. #LI-CP1 Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Clinical Manager, Clinical Operations Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time. Whether it's therapy, coaching, medication, or another approach, care is tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health services. We provide care for 10 million people. Our clients include brands you know and use, such as Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've generated a net positive ROI for employers and are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and others. Thanks to their partnership and our latest Series E funding, our current valuation has reached $3.3 billion. We're just getting started; join us on our journey to make mental healthcare accessible to everyone, everywhere. As the Clinical Manager, you'll lead and inspire a high-performing clinical team who delivers virtual EAP mental health services for our portfolio of customers. In this full-time remote role, you'll be responsible for the operational health, clinical quality, and team performance of your assigned programs—ensuring our services are delivered with excellence, consistency, and compassion. You'll empower your team to provide meaningful care in dynamic environments, applying strong clinical judgment, adaptability, and a mindset for innovation. Reporting to the Sr. Clinical Manager, you'll collaborate closely with internal and external partners to ensure impactful, high-quality service delivery that aligns with Spring Health's mission to eliminate every barrier to mental health. What you'll do: • Supervise and lead clinical team members delivering services to a portfolio of customers, • Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews, • Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and care coordination, • Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs, • Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members, • Ensure that timely and effective Critical Incident Response is delivered as needed, • Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols, • Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams, • Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models, • Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness, • Customer and member satisfaction, • Operational efficiency (productivity, utilization), • Team retention rates, • Employee engagement, • 3+ years of leadership and management experience, including supervision of teams of 15+, • 10+ years of experience in behavioral health, including experience in EAP and management consultation, • Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN), • Track record of building and growing high performing teams and mentoring frontline team members, • High sense of urgency and results focus combined with a service orientation, • Naturally relentless in breaking barriers to get things done with speed and quality, • Exceptional communication skills, with the ability to inspire and engage a team, and be highly attuned to the organizational culture, • Training and experience in evidence-based modalities of care, including longitudinal care management, • Excitement about working in a rapidly changing organization Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is seeking a Director, Compensation & Equity to lead the strategic evolution of our pay and equity programs. Reporting to the VP, Total Rewards & People Ops, you will own the design and execution of compensation cycles, board-level equity reporting, and the total rewards integration for our upcoming large-scale acquisition. This is a full-time, hybrid position requiring 1-2 days per week in our New York City office. What you'll do • Lead semi-annual compensation cycles using Aon/Radford data to ensure market competitiveness across clinical, engineering, and corporate functions., • Drive the completion of our job architecture project to create a scalable framework for career progression and internal equity., • Evolve our compensation philosophy to support scale while ensuring consistent and fair practices., • Drive quarterly equity reporting and narratives for the Board of Directors, managing burn rate and long-term shareholder value., • Oversee the end-to-end equity lifecycle, including grant strategy, administration, compliance, and employee education., • Serve as the People Team lead for M&A, harmonizing pay structures and bridging equity programs for acquired populations., • Embed AI-driven solutions and automation into the compensation function to increase data precision, streamline heavy manual cycles, and provide real-time pay insights., • Design and launch creative, non-traditional retention strategies and "stay incentives" for top-tier talent, ensuring our most impactful team members are recognized and rewarded beyond standard base pay., • Manage and mentor a direct report, effectively distributing high-visibility work while providing the coaching and resources they need to grow within the People organization., • Enhance the semi-annual compensation cycle to simplify the manager experience, reduce manual administrative burden, and consolidate timelines., • Build at least one AI agent in 2026 to automate core manual processes, moving the function away from manual updates toward scalable systems., • Contribute to quarterly Board-level equity reporting with 100% accuracy, providing the VP and Board with strategic insights into burn rate, overhang, and competitive grant practices., • Achieve and maintain 95%+ compensation data accuracy across Paylocity and Carta platforms by establishing automated audit cadences., • Contribute to a Total Rewards & People Operations team engagement score of 70+ as part of our shared team goals, acting as a mentor and "number two" to the VP. What you'll bring, • 10+ years of experience in compensation and total rewards, with at least 5 years in a leadership role., • Exceptional analytical rigor and attention to detail, balanced with the judgment to move decisively from data to action and the ability to resist analysis paralysis., • Deep expertise designing and administering long and short term compensation plans., • Strong communication skills with the ability to explain complex compensation concepts to diverse stakeholders., • Experience preparing materials and narratives for Board-level Compensation Committees., • An AI Forward mindset with experience using or implementing automation tools to improve HR operational efficiency., • Demonstrated experience in people management, with a focus on high-velocity delegation and professional development., • A systems-thinking mindset with a focus on building scalable, error-proof processes., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Group Product Manager, Care Orchestration, this full-time Product Manager II will be immersed in the mission-critical work of the Match pod. This team is at the forefront of leveraging Machine Learning and in-care intelligence to connect members with the right provider and care pathway, directly influencing clinical outcomes and the member experience. It is an execution-heavy role that will challenge you to deepen your product craft in AI-driven healthcare systems. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2-3 days a week at our 60 Madison Avenue location. What you'll do: • Own the end-to-end product lifecycle for your pod, from problem definition through delivery and iteration, • Translate ambiguous user and business problems into clear product requirements and prioritized roadmaps, • Partner closely with Engineering, Data Science, and Design to define solutions, trade-offs, and delivery milestones, • Use data, experimentation, and customer insight to inform product decisions and measure impact, • Work with ML engineers and data scientists to define goals, data needs, evaluation methods, and quality gates, • Identify opportunities where AI/ML can solve real user problems and deliver measurable value, • High-quality features and improvements ship consistently and improve key metrics (e.g., conversion, retention, care quality), • ML-powered capabilities you support are well-scoped, measurable, and improved through iteration, • You are a reliable execution partner who unblocks the team and drives clarity in ambiguous spaces, • 2–4 years of product management experience, or equivalent experience working on software products, • Strong execution skills: ability to break down problems, prioritize work, and deliver incrementally, • Analytical mindset: comfortable interpreting product metrics, user behavior, and experiment results, • Experience working closely with engineering teams to ship complex products, • Clear written and verbal communication, especially in cross-functional settings, • Experience partnering with data scientists and ML engineers to build, evaluate, and launch ML-driven product solutions that address user needs and deliver measurable business impact., • Comfort with learning how ML systems work, asking good questions, and collaborating with technical partners, • Background in healthcare, marketplaces, or recommendation systems The target base salary range for this position is $123,000 - $165,470, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. #LI-JD2 #LI-Hybrid Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Director of Operations Intelligence, the Director, Strategic Operations Analytics will lead a team that defines how Spring Health's Operations organization uses data to drive performance, efficiency, and scalability. This leader will combine analytical depth with strategic acumen, serving as a trusted thought partner and advisor to the leaders of the Operations functional departments on their most critical business priorities. The ideal candidate is a strategic systems thinker who is equally comfortable designing frameworks and engaging at the executive level — shaping how Spring Health runs its global Operations through analytics, planning, and workforce optimization. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. What you'll do: • Lead a strategic analytics Center of Excellence: Develop frameworks, tools, and governance necessary for Operations functional teams to effectively measure performance, identify improvement opportunities, and optimize resource allocation, leveraging analytics and AI-powered solutions., • Serve as a strategic advisor to Operations leadership: Partner directly with Ops leaders to diagnose challenges, define success metrics, and use data to inform strategic decisions., • Own workforce management strategy: Build and govern scalable capacity planning, forecasting, and staffing models to ensure optimal alignment of resources with member and provider demand., • Define and standardize how Operations measures success: Create common KPI definitions, dashboard structures, and reporting methodologies that establish a single source of truth across all functions., • Collaborate cross-functionally: Partner with teams such as Finance, BI, and Product to ensure alignment on data infrastructure, definitions, and reporting consistency., • Internal partner satisfaction: Operations leaders view you and your team as an embedded strategic partner — not a reporting function., • Impact of analytics-driven initiatives on operational KPIs: Clear, consistent, and actionable frameworks guide data-driven decision-making across all Ops departments., • Reduction in manual or duplicative reporting across Operations: Stakeholders consistently leverage analytics - powered by AI wherever possible - to improve performance, resource allocation, and scalability., • Workforce management forecast accuracy: Forecasting and capacity planning are accurate, trusted, and proactively used in leadership discussions., • 10+ years of experience in operations strategy, analytics, or a related role (e.g., management consulting), preferably within healthcare; 5+ years in a leadership role., • Expertise in workforce management or capacity planning is a plus., • Demonstrated ability to partner with senior executives to solve complex business challenges using data and structured analysis., • Strong command of data and visualization tools (e.g., Looker, SQL, Hex)., • Exceptional communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions., • A builder's mindset — comfortable establishing frameworks, processes, and standards in a scaling environment., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a detail-oriented Medical Records Coordinator to join our Care Support team. The Medical Records Coordinator will be focused on records processing, including but not limited to sending out patient authorization forms, retrieving medical files, and facilitating form completion from members and providers. The Medical Records Coordinator is responsible for maintaining a basic understanding of HIPAA regulations surrounding member privacy and records release requests. This position will contribute to our success by providing non-clinical administrative support to our members and providers. This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility to support occasional shift adjustments (depending on business needs) is preferred, ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This position reports to a Care Support Team Lead. You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer. • 8:00 AM-4:00 PM EST, • 9:00 AM-5:00 PM EST, • 10:00 AM-6:00 PM EST, • Uploading records requests and patient authorization forms including processing medical record requests and provider letters, • Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management, • Assist members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed, • Provide weekly metrics on new, in progress, and completed medical records requests, • Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed, • Follow HIPAA guidelines while ensuring the confidentiality of patient PHI, • Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets, • Successful sustained adherence to holistic performance targets across metrics such as productivity, quality, and adherence, • Alignment with core values and competencies, • A minimum of 1 year experience in a similar role, • Advanced understanding of medical terminology, and HIPAA, • Outstanding communication and interpersonal abilities, • Strong attention to detail with excellent organizational and time-management skills, • Experience with Adobe Acrobat/Google Sheets/Google Docs/MS Office, • Comfortable in rapidly changing environments and with constantly evolving responsibilities, • Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks, • Excellent written and verbal communication skills Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the VP, Chief of Staff, this role will be responsible for strategically tackling the highest leverage business problems at any time. This function ensures the company delivers on organizational objectives in not only an efficient manner but with breakthrough results. This is a full-time position based in NYC. Occasional travel may be required for team events or meetings. The role operates under a hybrid model, with three days per week in our HQ at 60 Madison Ave office required. What you'll do: • Leverage data-driven insights and business intelligence from across the organization to empower senior leadership in making high-stakes, evidence-based decisions., • "Parachute" into any underperforming or complex business area, diagnosing root causes and implementing sustainable, high-impact fixes., • Identify and integrate AI and automated workflows into core business processes to drive exponential gains in efficiency and team output., • Design and drive organizational structures and tools that optimize resource allocation—people, technology, and capital—ensuring the company scales without friction., • Act as a connective tissue between departments, aligning stakeholders to mobilize quickly on the most critical company objectives and market opportunities., • You don't just hit KPIs; you redefine them by solving complex business problems and delivering results that outperform original projections., • You've successfully integrated AI-leveraged solutions that significantly reduced manual overhead and accelerated our speed-to-market., • 5 - 7 years experience, with experience in consulting, investment banking, or corporate strategy required; top tier consulting firm experience strongly preferred., • 1 - 2 years of operating experience at hypergrowth start-up., • Healthcare experience is a plus, • BA or BS degree, MBA a plus, • Critical Thinking and Analytical Rigor: Ability to deconstruct the most complex, messy problems into manageable pieces and generate actionable insights., • AI Competency: You are a power user of AI and automation tools, leveraging them to solve problems and optimize your own output., • Communication and Mobilizing Teams: Master communicators who provide clarity and confidence to energize teams and deliver unparalleled results., • Creativity and Innovation: Challenge the status quo and think outside of the box to solve problems and break barriers in ways that have never been done before., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Operations Analytics & Workforce Optimization, the Senior Business Analyst, Operations Analytics will help drive operational excellence and measurable impact at scale across the Health Plan Operations (HOPs) department. In this role, you will own strategic analytics, forecasting, and performance measurement that inform strategic decisions and day-to-day revenue cycle management operations. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. What you'll do: • Translate complex analytics into actionable insights to improve workflows, service delivery, and operational efficiency, leveraging AI functionality wherever possible to reduce time-to-insight and increase actionability., • Serve as a strategic partner to HOPs leadership, providing analytical guidance on their most critical business priorities, including reducing bad debt, improving clean collections rates, reducing aged Accounts Receivable, and improving team efficiency., • Partner with business intelligence and HOPs partners to build and maintain automated dashboards, KPI definitions, metric trees, and recurring performance packages., • Analyze operational trends and drivers to surface insights, root causes, and leading indicators—translating findings into clear narratives for leadership across HOPs, as well as cross-functional partners., • Key output metrics: Measurable lift in key output metrics for HOPs stakeholders (bad debt, clean claims rates, aged AR, efficiency, etc.), • Adoption: HOPs stakeholders implement the guidance provided by strategic analytics, • Automation leverage: Reduction in manual recurring reporting hours for priority metrics, • Time-to-insight: Reduction in time from question intake → decision-ready output for priority requests Bachelor's degree in Business, Economics, Engineering, or a similar analytical field; Master's degree preferred • Minimum of 3-5 years of experience in operations strategy, analytics, RCM, or a related role (e.g., management consulting, tech, finance), • Experience in the healthcare industry, particularly mental healthcare, is a plus, • Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex), • Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis, • Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We're looking for a Senior B2B Marketing Manager to help take a brand-new product from early traction to a repeatable go-to-market motion. This is a true 0→1 role: new product, new brand, and early customers, with the opportunity to define how we show up in the market from the ground up. You'll own positioning, launches, and early demand, working closely with the founders, product, and design to turn a complex AI product into something customers clearly understand and want to buy. This IC role will report directly to the General Manager of the New Venture. This role defines our first real footprint in the market. You'll help shape how customers understand the product, influence early revenue, and build the foundation for a scalable marketing function as the company grows. Occasional travel may be required for team or company events. There is a strong preference for this position to be based in NYC and operate under a hybrid model, with three days per week in our HQ at 60 Madison Ave office. What you'll do: • Define our initial go-to-market strategy for a new AI product, • Establish positioning, messaging, and category narrative from scratch, • Lead early product launches and customer-facing storytelling, • Design and run early demand experiments to find what works, • Partner closely with sales on enablement, feedback loops, and early deals, • Work with product and design to shape onboarding and first impressions, • Generate and influence high-quality demo, pilot, and sales conversations with our ICP, focusing on signal and conversion quality over raw volume., • Develop and validate messaging that clearly explains the New Venture's value, differentiation, and role within an existing benefits stack, and measurably improves conversion across website, outbound, and sales materials., • 5-7+ years of B2B marketing experience, with 0→1 or early-stage products, • Experience bringing new products or brands to market, • Strong ability to simplify complex or technical products (AI experience a plus, not required), • Comfortable operating with limited data, evolving strategy, and high ownership, • Hands-on operator who can execute while setting direction, • Strong cross-functional collaborator with product, design, and sales, • Experience marketing AI, data, or technical B2B products preferred, • Background in early-stage startups or venture-backed companies preferred Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Director, Strategic Operations, the Associate Director of Strategic Operations will focus on driving operational rigor, scalability, and gross margin expansion across the business. This leader will be embedded within the operations organization but partner closely with Finance, Product, Revenue, Clinical, and Customer teams to improve how we deliver care - ensuring we do so efficiently, sustainably, and at scale. This role is deeply execution-oriented. In addition to identifying high-impact efficiency opportunities, this person will serve as the programmatic owner of large, cross-functional initiatives - ensuring teams remain aligned, accountable, and on track to deliver measurable outcomes. Unlike traditional business strategy roles that focus on market expansion or new growth vectors, this role is centered on optimizing the core: improving unit economics, strengthening operational performance, and building durable systems that unlock long-term profitability. This is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. Additionally, occasional travel may be required for company or team events. What You'll Do • Strategy: Lead strategic operational efficiency initiatives by diagnosing workflow, system, and cross-functional inefficiencies and designing scalable solutions., • AI Leverage: Identify and evaluate opportunities to leverage AI and automation to improve operational efficiency, reduce cost-to-serve, and enhance scalability., • Financial Ownership: Translate margin targets into actionable operational initiatives with clear owners, timelines, and measurable KPIs., • Program Leadership: Own complex, cross-functional programs across Operations and adjacent teams (Product, Revenue, Finance, Clinical)., • Governance: Establish governance structures, milestones, and success metrics to ensure initiatives are delivered on time and at impact., • Business Case Development: Build business cases for automation, tooling improvements, vendor optimization, and process redesign., • Cross-functional programs executed with strong stakeholder alignment and minimal slippage., • Margin improvement initiatives delivered on time and at target impact., • Clear operational dashboards that give leadership visibility into KPI performance., • Reduced friction across teams due to improved dependency management and governance., • 4-6 years of experience in consulting, investment banking, corporate strategy, or strategic operations; top-tier consulting experience strongly preferred., • 1+ years of operating experience at a high-growth or scale-stage company., • Demonstrated experience leading complex, cross-functional programs with multiple stakeholders., • Proven track record driving operational or cost-efficiency initiatives tied to financial outcomes., • Understanding of how AI tools can be applied to manual processes, with the ability to evaluate ROI, risks, and change management considerations., • Strong financial fluency - comfort working with margin models, cost structures, and performance metrics., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We're currently looking for an independently licensed mental health professional to join the Care Navigation team (LCSW, LMFT, LPC required) to support adult and adolescent members seeking support with posttraumatic stress disorder (PTSD) and complex trauma. Reporting to the clinical lead of the Trauma Specialty Care Program, the Trauma Specialty Care Navigator will provide initial assessment, support, referral, and ongoing care coordination for members within Spring Health's innovative Trauma program. The role may also support teens 13 to 17 and their caregivers. This is a full time position that is fully remote. The primary shift for this position is Monday-Friday, 9-5pm PT. What you'll do: • Developmentally appropriate telephonic and telehealth screening, brief intervention, and referral of members to a trauma specialty treatment provider., • Apply active listening, psychoeducation, and motivational interviewing skills to understand each member's or family's needs and provide support as they set goals., • Utilize Judith Herman's phase based trauma treatment model to provide stabilization support to members in their process of engaging in care., • Employ motivational interviewing to assist members in engaging in care., • Identify an appropriate level of care, facilitate referral, and coordinate care with Spring Health providers and, when needed, community resources and schools., • Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs., • Balance time with the adolescent and caregivers (individual and joint conversations) to support the family system while honoring the teen's voice., • As necessary, provide in-the-moment support and developmentally appropriate safety planning for members with safety, risks or crisis., • Utilize written communication skills to interact with members, caregivers, and providers through email., • Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes., • Identify and problem-solve issues that serve as a barrier or disruption to care., • Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience., • Assisting other specialty care teams (SUD, Mood and Anxiety, and Eating Disorders), as needed., • Participate in staff meetings, case consultations, and trainings., • Assist with onboarding and mentoring new team members., • Maintain high member satisfaction, as measured by survey responses., • Retain members throughout their course of care by maintaining consistent outreach and contact, as appropriate., • Triage and enroll members into appropriate LOC, based on presenting problems and goals., • Independent clinical mental health license firmly required (LCSW, LMFT, LPC, or equivalent)., • Minimum of 2+ years of clinical care experience working with PTSD and Complex Trauma in adult and adolescent populations in outpatient or intensive outpatient settings., • Experience with motivational interviewing, diagnostic assessment, and triage., • Knowledge of phased-based trauma treatment models and EBPs for PTSD (e.g. Prolonged Exposure, Cognitive Processing Therapy, EMDR, ART, etc)., • Experience working with parents and caregivers, including providing psychoeducation, motivational work, and collaborating with families to support the adolescent's treatment and overall wellbeing when the teen is the identified patient., • Excellent listening, written and verbal communication skills., • Acknowledge and embrace diversity and inclusion., • Experience working with diverse populations., • Motivated to go above and beyond for members to provide a high-touch experience., • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks., • Bilingual Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available., • Employer sponsored 401(k) match of up to 2%, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary, • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management., • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Vice President of Revenue Operations, the Senior Director of Sales Systems & Data is accountable for the integrity, scalability, and leverage of all sales systems, revenue data, and go-to-market technology. This role leads teams across Sales Systems, Data Infrastructure, Order Operations, and Go-To-Market Engineering, with end-to-end ownership of revenue data accuracy, seller productivity, and pipeline enablement through technology. The role partners closely with Sales, Finance, FP&A, Legal, Customer Success, and Executive Leadership to ensure revenue operations are accurate, defensible, and scalable as the business grows. This is a full time remote position on our team that may require occasional travel for team or company events. What You'll Be Doing • Own Salesforce and the broader sales systems ecosystem as the system of record for bookings, CACV, contract terms, upsells, and renewals, ensuring accurate and auditable revenue data end to end., • Establish and maintain a durable Sales Source of Truth, including governance, snapshots, and alignment across Salesforce, billing, finance, and downstream systems., • Lead quarterly and annual CACV refreshes and monthly customer census updates in partnership with FP&A to support forecasting and invoicing accuracy., • Define and manage the Salesforce and sales systems roadmap, balancing operational stability with strategic enablement., • Own end-to-end order operations, including review and validation of all new business, upsell, and renewal orders., • Ensure alignment of sales agreements with pricing governance, company policy, and revenue recognition requirements, partnering closely with Finance, Billing, and Legal., • Proactively mitigate risk through recurring audits of billable rates, contracts, and opportunity close processes., • Lead Go-To-Market Engineering to scale pipeline generation and seller productivity through AI, automation, and data-driven execution., • Own the revenue organization technology stack, including licensing, integrations, ongoing optimization, and approximately $3M in annual vendor operating expense., • 97–99% Salesforce invoicing data accuracy by September 1., • 100% alignment on key revenue metrics with FP&A by the 6th business day of each month., • Fewer than five systems-driven CACV incidents per quarter with variance of plus or minus one million dollars., • Vendor operating expense at or below approved annual budget., • Fewer than three invoicing issues per quarter tied to opportunity closure errors., • Fifty percent increase in unique prospects engaged per seller., • 10+ years of experience leading revenue systems, sales operations, data, or GTM technology teams., • Proven track record owning complex Salesforce and revenue data environments at scale., • Experience leading multi-team organizations across systems, data, and operational functions., • Strong executive communication skills with the ability to translate complexity into clarity., • Deep expertise in Salesforce, revenue data architecture, and GTM technology ecosystems., • Demonstrated ability to balance strategic leadership with hands-on problem solving. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is hiring a Lifecycle Marketing Manager, Campaigns to execute and optimize the seasonal campaigns, education programs, and adoption initiatives that drive member engagement across our B2B2C experience. This role is responsible for the hands-on execution and continuous improvement of campaign programs, translating strategy into high-quality, measurable lifecycle touchpoints. This role is ideal for a lifecycle marketer who is strong at execution, curious about data, and energized by turning complex member journeys into clear, compelling communications. You will work within established frameworks while contributing your own ideas, bringing rigor, creativity, and speed to campaigns that directly impact member wellbeing. This is a full time position on our team reporting to the Director, Lifecycle Marketing. This is a hybrid role with an expectation of 2–3 days/week in our NYC office located at 60 Madison Ave. Occasional travel may be required for team or company events/meetings. What you'll do: Execute Seasonal Campaigns & Education Programs • Own end-to-end execution of seasonal and thematic campaigns (e.g., mental health awareness moments, benefit year cycles, employer-benefit timelines), managing build, QA, scheduling, and deployment across channels., • Execute behavior-based and trigger-driven programs designed to increase feature activation, modality adoption, and repeat engagement, working within workflow architectures established by the Lead., • Execute A/B and multivariate tests on messaging, subject lines, send timing, and segmentation within an experimentation roadmap; document results and contribute to learning synthesis., • Maintain campaign documentation, templates, and QA checklists that support consistent, high-quality launches across the team., • Track and report on campaign KPIs including open rates, click rates, feature activation, educational content engagement, and downstream care outcomes., • Seasonal and thematic campaigns launch on time, on brand, and with measurable lifts in engagement and feature awareness., • Adoption programs are healthy, well-maintained, and continuously optimized based on performance data., • Experiments are well-executed with clear documentation, and results are synthesized into actionable learnings., • Cross-functional partners find this role reliable, communicative, and easy to work with., • 3–5+ years of experience in lifecycle, CRM, or growth marketing with a track record of executing multi-channel campaigns end-to-end., • Hands-on experience with lifecycle platforms such as Iterable, Braze, Customer.io, HubSpot, or SFMC., • Solid understanding of segmentation, personalization, and behavioral trigger logic in campaign builds., • Strong operational skills, comfortable managing multiple campaigns simultaneously with attention to detail and process discipline., • Comfortable working with data: pulling reports, interpreting performance metrics, and translating findings into clear recommendations., • Collaborative, communicative, and proactive, you close the loop, flag risks early, and don't wait to be asked., • Genuine care for member wellbeing and helping people get real value from a platform over time., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director, Commercial Sales, the Account Executive will drive new business growth by leading the full sales cycle from prospecting through close. This is a full time, fully remote role that will collaborate closely with proposal, marketing, and customer success teams to expand Spring Health's employer partnerships. What you'll be doing: • Drive and lead the sales process from qualification and introduction through closing and introducing to customer service internal team., • Expand the revenue business through obtaining net new logo customers to reach quota attainment., • Be the liaison between our sales and proposal teams, where you will project-manage RFPs., • Lead and run discovery calls and presentations, with the expectation to create customized presentations., • Be the defacto representative and expert to sell specific products of business that could include, but won't be limited to, ROI reporting, Utilization Reporting, geo-access/ network reporting, etc., • Attend conferences., • Leverage unique and compelling sales tools, including market-facing presentations and internal enablement guides, • You attain your targets as set out for annual revenue, • You successfully complete trainings as assigned, • You collaborate well with your team, leaders and cross-functional peers, • Bachelor's Degree, • 3+ years of sales experience, preferably in a fast paced startup environment (AE3-4), • BDR experience prior to AE experience preferred, or relevant prospecting experience, • Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.), • Strong working knowledge of the benefits and/or mental health and wellness space preferred, • Proactive approach to customer engagements, • Strong verbal and written communication skills, • The ability to travel up to 10% of the year - to conferences and customers (if required), • You have client-facing experience with mid-to-large size clients, • You are a top performer, yet a collaborative and cross-functional player who thrives in a culture of collaboration, accountability, entrepreneurship, with tremendous drive, intelligence, judgment, • You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal/external relationships, • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the CRO and partnering with Legal, Compliance, Implementation, Product & Engineering the VP, Partnerships will own the development and execution of a comprehensive partnership strategy for Spring Health. This includes strategy development, partner sourcing, procuring of net new partnerships, overseeing successful implementations and partnership management. The ideal candidate will have a strong background in business development and partnership ecosystem leadership. This is a full-time position that is fully remote. Travel is required ~2x a month. Travel will include partner meetings, industry events, and internal collaboration as needed. What you'll do: • Develop a comprehensive partnership ecosystem strategy for Spring Health inclusive of Channel Partnerships, Integration Partnerships, Marketplace Partnerships, Resellers, and Distribution Partners. Initial focus will be on the highest-leverage partnership motions for near-term growth, with prioritization evolving as the ecosystem matures, • Own the partnership P&L, including a quota-carrying responsibility for driving profitable, partner-sourced revenue growth. This role is accountable for forecasting, attribution, and margin performance of partner-driven revenue, • Lead Spring Health's channel partnerships team and together:, • Identify, prioritize, and engage potential partners, • Lead negotiations to finalize partnership agreements, • Build and maintain relationships within partner organizations, • Conduct market research to identify trends, competitive landscapes, and new opportunities for partnerships, • Navigate significant cross-functional dependencies with Legal, Compliance, Product, and Engineering while maintaining pace and accountability, • Build operating rigor where process and infrastructure are still evolving, • Meet and exceed annual partner-sourced revenue targets against quota, • Reduce time-to-first-revenue for new partners through clear activation paths, • Increase partner activation and sustained contribution rates, • Must have 15+ years of successful business development and/or channel partnership experience, • 7+ years of people leadership experience in business development and/or channel partnerships, with demonstrated success leading an existing team in the near term and building or scaling the organization over time as growth demands, • Experience in the Employee Benefits ecosystem, with direct exposure to carriers, consultants, benefit technology providers, or digital health partners strongly preferred., • A deep passion to transform the U.S. employee benefits system, especially mental health, • Outstanding communication and relationship building skills, • Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity, • Strong background and track record of success as an individual contributor Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. As the Director of Clinical Operations, you will set the strategic direction and operational rigor for Spring Health's highest-acuity and employer-facing services — including our 24/7 Mental Health Crisis Line, Critical Incident Response (CIR), Mandatory Workplace Referrals, and Manager Consultation. You will lead a large, multi-layered clinical organization responsible for delivering safe, timely, and high-quality care in moments that matter most. This role combines clinical oversight, operational excellence, and cross-functional partnership to ensure our crisis programs scale with precision and measurable impact for members and customers. This role reports to the Senior Director of Clinical Operations and it is remote. What you'll do: • Own the end-to-end performance, and evolution of Spring Health's 24/7 Crisis Line, Critical Incident Response (CIR), Mandatory Referral, and Manager Consultation services., • Translate enterprise customer needs and clinical quality requirements into scalable clinical operating models., • Partner cross-functionally with Product, Care Support, Customer Success, Legal, Network Operations, and Business Intelligence to continuously enhance service delivery and the member experience., • Represent crisis services in executive forums and customer conversations as needed., • Ensure clinical safety, compliance, and adherence to best practices across all programs., • Oversee escalation frameworks and high-risk case review processes, partnering with senior clinical leadership when appropriate., • Drive standardization of clinical protocols and quality assurance mechanisms., • Lead and develop a multi-layered clinical leadership team overseeing a large frontline organization., • Build strong succession planning, leadership development, and performance management practices., • Foster a culture of accountability, clinical excellence, and continuous improvement., • Lead change management initiatives in a fast-paced, evolving environment., • Lead 24/7 operational performance, including workforce planning, service levels, utilization, and cost-to-serve., • Manage to defined KPIs across access, quality, productivity, and customer satisfaction., • Use data to identify trends, mitigate risk, forecast demand, and improve performance., • Customer and member satisfaction, • Operational efficiency (productivity, utilization), • Team retention rates, • Employee engagement, • Cost to operate, • 8+ years of progressive leadership experience in behavioral health, crisis services, EAP, or high-acuity clinical operations, including oversight of large frontline teams (100+ FTEs)., • Direct experience leading 24/7 clinical operations with responsibility for staffing, service levels, and risk oversight., • Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN) with a strong preference for expertise in Acute Stress Disorder, PTSD, and Trauma related disorders, • Strong operational acumen, including workforce planning, KPI management, and cost optimization., • Proven ability to lead through change in fast-scaling, matrixed environments., • Executive presence with the ability to partner effectively with customers, • Track record of building resilient, high-performing leadership teams with strong retention and engagement., • Ability to balance clinical integrity with business performance and customer needs. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Temporary Care Support Coordinator to join our Care Support team! The Care Support Team maintains a dedicated focus on ensuring members and providers are incredibly satisfied with the Spring Health platform by coordinating various aspects of care delivery. The Temporary Care Support Coordinator will serve as the primary point of contact for our valued covered lives, members and providers, providing exceptional support and assistance through inbound and outbound communication channels included but not limited to an estimated 7 hours managing inbound calls, email, and chat platform, and ensuring timely and accurate service that exceeds our customer's expectations. This is a non-clinical support role. This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility required to support occasional shift adjustments (depending on business needs), ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This position reports to the Care Support Team Lead. You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer. • 8:00 AM-4:00 PM EST, • 9:00 AM-5:00 PM EST, • 10:00 AM-6:00 PM EST, • 12:00 PM-8:00 PM EST, • Supporting an estimated 7 hours daily on telephonic support to our members and providers., • Providing agility and flexibility to support the volume of work that can fluctuate depending on customer demands and launch schedules., • De-escalate situations by actively listening to members' and providers' concerns and adopting a solution-focused approach while maintaining a high standard of client satisfaction and adherence to company policies and procedures., • Provide timely and effective support to members and providers through phone and email communication channels, while maintaining accurate records of interactions., • Manage all things care coordination, including but not limited to: maintaining patient charts, rescheduling appointments, executing prescription authorization forms and facilitating the release of documentation between members and providers., • Analyze and troubleshoot technical issues submitted by members and providers., • Communicate sensitive information effectively and empathetically., • Serve as a compassionate advocate for clients, ensuring their needs are met within the scope of Spring Health's services and resources available., • Member satisfaction via survey responses., • Consistently addressing inquiries and requests promptly and effectively, demonstrating responsiveness and reliability in service delivery., • Successfully managing escalated cases to resolution, ensuring that concerns are addressed in a timely and compassionate manner., • Actively contributing to process improvements aimed at enhancing service delivery, overall satisfaction, client needs and contributing to product improvements., • Collaborating effectively with internal and external stakeholders to facilitate seamless care transitions and support comprehensive care plans., • Ability to navigate sensitive customer needs in a resilient manner, • At least one year of customer service experience., • Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment., • Experience working with individuals with diverse backgrounds and needs., • Proven experience in handling sensitive information or supporting individuals in distress., • Strong empathetic listening skills., • Ability to maintain composure and professionalism under pressure., • Understanding of confidentiality and privacy regulations/policies., • Exhibit resourcefulness, creativity, ambition, and a strong problem-solving mindset., • Ability to thrive in a fast-paced, dynamic environment while meeting the performance metrics of the role., • Technical proficiency, including the ability to troubleshoot and guide effectively., • A designated private work environment to ensure adherence to data privacy and integrity., • Experience working in Jira, Zendesk, and other ticketing systems preferred, • Experience in a phone support role working with sensitive health information preferred Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Director of Operations Intelligence, the Business Analyst, Operations Performance will help drive operational excellence and measurable quality improvement across the Clinical Operations department. This role is part of the Operations Performance team - within the broader Operations Intelligence function - and will own core quality measurement, insights, and improvement loops that enable Clinical Operations to deliver consistently excellent member experiences at scale. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. What you'll do: • Develop and maintain scalable quality monitoring frameworks for the Clinical Ops department, including sampling strategies, QA rubrics, and calibration processes to ensure scoring consistency across reviewers and teams., • Translate quality data into actionable insights: identify drivers of quality variation, surface root causes, and quantify the operational and member impact - turning findings into clear recommendations for Clinical Ops quality teams and leadership., • Partner with Clinical Operations leaders and frontline stakeholders to design and evaluate quality improvement initiatives (e.g., training updates, workflow changes, automation opportunities), and measure lift over time., • Build durable feedback loops by connecting quality insights to coaching, enablement, SOP updates, and knowledge management - ensuring learnings reach the people closest to the work., • Leverage AI thoughtfully to accelerate quality workflows, such as rubric-assisted review, issue detection, and faster time-to-insight, while maintaining appropriate controls and human oversight., • Own Clinical Operations quality measurement and reporting, including KPI definitions, scorecards, and recurring performance packages for key workflows., • Measurable lift in quality outcomes for Clinical Operations (e.g., improved member experience indicators such as CSAT, fewer repeat contacts/escalations, improved SLA + quality balance)., • Strong adoption of quality insights: Clinical Ops stakeholders implement changes based on your recommendations (not "reporting for reporting's sake"). , • Auditability and consistency: QA scoring is calibrated, reliable, and trusted by leadership and frontline teams., • Automation leverage: reduced manual effort for recurring quality reporting and monitoring as systems/routines mature. , • Time-to-insight: reduced cycle time from "quality question raised" → "decision-ready analysis + recommendation."  Bachelor's degree in Business, Economics, Engineering, or a similar analytical field; Master's degree is a plus. • 2–4+ years of experience in management consulting, operations analytics, quality/performance management, process improvement, or an adjacent role (healthcare and/or member-facing operations experience is a plus). , • Experience building quality measurement systems (rubrics, sampling, calibration), performance scorecards, or operational KPI frameworks., • Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex), • Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis, • Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.