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Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the CRO and partnering with Legal, Compliance, Implementation, Product & Engineering the VP, Partnerships will own the development and execution of a comprehensive partnership strategy for Spring Health. This includes strategy development, partner sourcing, procuring of net new partnerships, overseeing successful implementations and partnership management. The ideal candidate will have a strong background in business development and partnership ecosystem leadership. This is a full-time position that is fully remote. Travel is required ~2x a month. Travel will include partner meetings, industry events, and internal collaboration as needed. What you'll do: • Develop a comprehensive partnership ecosystem strategy for Spring Health inclusive of Channel Partnerships, Integration Partnerships, Marketplace Partnerships, Resellers, and Distribution Partners. Initial focus will be on the highest-leverage partnership motions for near-term growth, with prioritization evolving as the ecosystem matures, • Own the partnership P&L, including a quota-carrying responsibility for driving profitable, partner-sourced revenue growth. This role is accountable for forecasting, attribution, and margin performance of partner-driven revenue, • Lead Spring Health's channel partnerships team and together:, • Identify, prioritize, and engage potential partners, • Lead negotiations to finalize partnership agreements, • Build and maintain relationships within partner organizations, • Conduct market research to identify trends, competitive landscapes, and new opportunities for partnerships, • Navigate significant cross-functional dependencies with Legal, Compliance, Product, and Engineering while maintaining pace and accountability, • Build operating rigor where process and infrastructure are still evolving, • Represent Spring Health at industry events, conferences, and meetings to promote the company's partnership initiatives and build industry connections What success looks like: • Meet and exceed annual partner-sourced revenue targets against quota, • Reduce time-to-first-revenue for new partners through clear activation paths, • Increase partner activation and sustained contribution rates, • Deliver partner revenue that is accretive to gross margin over time What you'll bring: • Must have 15+ years of successful business development and/or channel partnership experience, • 7+ years of people leadership experience in business development and/or channel partnerships, with demonstrated success leading an existing team in the near term and building or scaling the organization over time as growth demands, • Experience in the Employee Benefits ecosystem, with direct exposure to carriers, consultants, benefit technology providers, or digital health partners strongly preferred., • A deep passion to transform the U.S. employee benefits system, especially mental health, • Outstanding communication and relationship building skills, • Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity, • Strong background and track record of success as an individual contributor, • Humility, resourcefulness, directness, ambition, extreme comfortability with change The target base salary range is $225,000-275,000 and is part of a competitive total rewards package including bonus, equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Chief Medical Officer, this full-time VP role will serve as the Deputy Chief Medical Officer (DCMO) and support the CMO in leading the Medical Affairs team. The DCMO will bring deep clinical credibility, commercial acumen, and ecosystem influence to drive continual clinical quality improvement (especially in medication management), build new care-delivery programs, accelerate the integration of AI into care services, and provide external thought leadership to customers and other stakeholders. This is a remote position with travel expected once a month for company and external customer/prospect meetings. What you'll do: • Support the evolution of core clinical programs across the organization and serve as a critical thought partner in developing new care programs, • Lead the execution and quality improvement of the medication management capability and other programs across the organization, • Ensure ethical, safe, and well-designed use of AI tools to improve provider care delivery across all areas of mental health care, • Serve as a clinical representative with external stakeholders, including health plans, large employer clients, key sales / partnership conversations and complex customer topic conversations (e.g., outcomes, safety, prescribing practices), • Act as a senior change leader on Spring Health's most complex and strategic initiatives - ensuring clinical clarity, alignment, and adoption while reinforcing our culture and values. What success looks like: • Steadily improving clinical outcomes from care delivery efforts, • Right care at the right time for the right person across all areas of care delivery, • Consistent quality improvement across key care metrics, • Improved efficiency of care delivery while maintaining improved outcomes, • High customer satisfaction for our care delivery practices What you'll bring: • Board-certified psychiatrist (MD/DO) with 15+ years of clinical care experience, • 10+ years of leadership experience in mental health care, leading clinics, providers, care operations, or other activities., • Strong ability to manage and influence senior leaders internally and externally, • Proven, effective cross-functional leadership at VP or senior level in a high-growth, fast-paced organization, • Strong people-leadership ability with executives, peers, direct reports, and other team members, • Systems thinker who is able to translate clinical nuance into scalable processes, • Hands-on leader willing to engage directly at all levels to solve key problems, • Strong clinical grounding, but also adaptable and able to balance clinical rigor with the pragmatism of a fast-moving environment, • High comfort with ambiguity and accountability, including being willing to be on-call for high-stakes situations Nice to have: • 5+ years leading care activities and guiding the design and build of product within the digital mental health ecosystem, • Strong understanding and clinical experience with principles and applicability of various modalities of psychotherapy, • Strong understanding of measurement-based care and the challenges of implementation at scale across a variety of provider groups, • Familiarity with internal AI enablement tools and change management methodologies The target base salary range for this position is $292,500 - $336,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking a Vice President, Consultant Relations to join our Revenue leadership team. Reporting to the Chief Revenue Officer and leading a high-performing team of 7, you will own the end-to-end consultant relations strategy to eliminate barriers to mental health. This is a full-time, remote position that requires significant travel, typically 4 to 6 times per quarter, to engage with consulting partners and attend industry events. What you'll do • Build and execute a consultant relations strategy that drives Spring Health awareness and advocacy across the employer and Health Plan healthcare benefit space, • Lead and develop a team of 7 Strategic Alliances directors and senior managers by providing clear feedback and guidance that enables growth, • Drive pipeline growth through targeted strategies and deep partnerships with national and regional benefits consulting firms, • Educate the market by building high-level relationships with leaders across top-tier consulting firms, • Partner with internal marketing to execute targeted consultant campaigns, sponsorships, and events, • Collaborate with sales leadership and cross-functional teams to ensure alignment on our shared mission, • Provide competitive intelligence and consultant viewpoints to internal stakeholders to inform product and growth roadmaps, • Create an environment of psychological safety and trust where your team can debate ideas and learn from mistakes, • Translate company strategy into clear goals and success criteria for the Alliances team, • Manage team capacity and remove obstacles to ensure sustainable, high-bar performance What success looks like in this role • Achieve a specific percentage increase in qualified pipeline generated through consultant channels within the first fiscal year, • Meet or exceed annual New Bookings targets attributed to Strategic Alliance partnerships, • Maintain high team engagement and retention scores as measured through quarterly engagement surveys, • Establish formal partnership status or preferred provider recognition with at least two of the top three national consulting firms, • Successfully integrate consultant feedback into the product roadmap, resulting in at least two major feature or service enhancements What you'll bring • 7+ years of leadership experience in a healthcare or benefits environment, • Proven track record of leading teams focused on large/jumbo employer clients, • Deep existing relationships and credibility across top national benefit consulting firms, • Expertise in navigating complex, rapidly changing environments with a strong bias toward action, • Exceptional communication skills with the ability to practice candor with care in high-stakes negotiations, • Strong analytical rigor and a data-driven approach to identifying market opportunities, • Authentic alignment with our mission to eliminate every barrier to mental healthcare The target salary range for this position is $225,000-$257,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is seeking a highly organized, proactive, and service-oriented Executive Assistant to support key leaders in our New york office while helping create a seamless in-office experience for employees and visitors. This role will be a key operational presence in the SF office, while supporting two of our C-Suite executives. This is a full-time, hybrid role based in the New York office with 3 days per week required in-person. This role will report directly to the Manager, Executive Support. Occasional travel may be required for team or company events and/or meetings. What you'll do • Proactively support executive leaders by managing calendars, priorities, meeting preparation, and follow-up., • Coordinate complex scheduling across internal and external stakeholders, including interviews, leadership meetings, and cross-functional forums., • Prepare leaders for upcoming meetings by organizing agendas, materials, briefing notes, and relevant context in advance., • Track action items, deadlines, and follow-ups to ensure work moves forward and nothing falls through the cracks., • Serve as a trusted point of contact between leaders and internal/external stakeholders, handling communications with professionalism, discretion, and urgency., • Manage meeting logistics for recurring leadership forums, team meetings, onsite/offsite events, and department-wide gatherings., • Support the planning and execution of department All Hands meetings and other leadership forums, including agendas, materials, logistics, and follow-through., • Arrange domestic and international travel, including flights, accommodations, ground transportation, itineraries, and visas when needed., • Draft, proofread, and edit business documents, including emails, memos, agendas, presentations, and meeting notes., • Organize and maintain confidential information, documents, and team resources so they are accurate, accessible, and easy to navigate., • Process expenses and reimbursements in a timely and accurate manner., • Use AI tools thoughtfully to improve efficiency and quality across workflows, including drafting communications, summarizing meetings or materials, organizing information, preparing first drafts, and streamlining recurring tasks., • Help leaders stay informed by surfacing relevant context, flagging scheduling conflicts, and anticipating upcoming needs., • Handle changing priorities and urgent requests with sound judgment, composure, and resourcefulness. What success looks like in this role: • The leaders you support are consistently prepared, informed, and set up to use their time effectively., • Calendars, travel, expenses, and meeting logistics are managed smoothly, with minimal conflicts or last-minute surprises., • Stakeholders experience timely, polished, and professional communication through you., • Meetings and leadership forums are well-organized, thoughtfully prepared, and followed up on appropriately., • Action items, deadlines, and open loops are tracked clearly and followed through to completion., • Confidential and sensitive information is handled with discretion, integrity, and good judgment., • You use AI and other productivity tools responsibly to save time, improve accuracy, reduce manual work, and create more scalable support systems for the leaders and teams you support., • You adapt quickly when priorities shift and bring calm, organization, and solutions to fast-moving situations., • You continuously look for ways to improve processes, reduce friction, and make the team more effective. What you'll bring • 3+ years of experience as an Executive Assistant, Administrative Assistant, or similar role supporting executives or senior leaders., • Ability to work from the NYC office 3 days per week and coordinate effectively with both in-person and remote executives, team members, and stakeholders., • Exceptional organizational skills, with the ability to manage multiple priorities, deadlines, and moving pieces in a fast-paced environment., • Strong calendar management skills, including the ability to prioritize meetings, resolve scheduling conflicts, and create more focus time for leaders., • Excellent written and verbal communication skills, with the ability to interact professionally and confidently with stakeholders at all levels., • Sound judgment and discretion when handling confidential, sensitive, or time-sensitive information., • A proactive mindset, with the ability to anticipate needs, flag potential issues, and take action before being asked., • Strong attention to detail and accuracy, especially when preparing materials, managing logistics, and maintaining information., • Comfort using AI and productivity tools to improve efficiency, streamline workflows, draft communications, summarize information, and reduce manual work., • Proficiency with Google Workspace, Slack, Zoom, and other collaboration or productivity tools., • Ability to stay composed, flexible, and solutions-oriented when priorities shift or urgent needs arise. The target base range for this position is $94,350 - $119,420 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Medical Affairs mission is to continually improve and expand our care delivery programs, practices and outcomes as we build precision mental health care for our customers. We are seeking a qualified Senior Program Manager, Clinical Product, to join our Medical Affairs team. The role will be responsible for serving as a clinical lead with a larger product team to build member and provider experiences that drive world-class reliable clinical outcomes while ensuring the appropriate clinical safety of our product. This role will be a full-time employee and report to the Senior Manager of Clinical Product. What you'll be doing: • Drive Spring Health's clinical product development across the organization with a broad view of clinical efficacy and safety across the entire care journey, • Collaborate effectively and efficiently with the Quality, Provider Operations, Speciality Care, Clinical Services, Data Science and Product teams in building improved clinical product capabilities with member and provider experiences., • Project manage cross-functional tasks and deadlines required to successfully meet internal and client timelines; proactively escalate risks to leadership, • Monitor and evolve our clinical KPIs and programs with the intention of building end-to-end programs or standing-up initiatives to improve safety and clinical outcomes that drive the best member experience in the most impactful and scalable ways, • Serve as the clinical representative in AI product development, helping teams design and evaluate models and features that are safe, clinically appropriate, and patient-centered., • Review and assess AI use cases, prototypes, and outputs for clinical accuracy, relevance, and potential risk., • Provide feedback on human-in-the-loop systems, escalation protocols, and mitigation strategies for ensuring safe AI products., • Facilitate the integration of new clinical programs into our core products for members and providers, • Work closely with data science to build reporting capability to track and action key product actions to assess product effectiveness and clinical outcomes, • Collaborate with clinical teams across the organization to ensure product builds are aligned with best practices and legal requirements, • Support Product in the design and implementation of new technology features needed for key initiatives What success looks like in this role: • Ensure clinical product response support meets assigned product team request timelines 90% of the time, • Build clinical safety tooling to ensure AI bad outcomes are <1%, • Build clinical tooling to hit utilization targets set by product team What we expect from you: • Be a licensed mental health provider with 5+ years of independently licensed with a masters or PhD level license in a mental health field (LPC/LMHC, LSW, PhD/PsyD), • You have 5+ years of cross-functional experience in a high-growth startup and/or healthcare systems, • Experience in engaging product teams in building clinical care product, • Proven experience coordinating complex, cross-functional initiatives with multiple stakeholders, • Data-driven with demonstrated skills in interpreting clinical data to drive decision-making, • You are a self-starter who thrives when given autonomy, with proven ability and a desire to build effective internal and external relationships, • Strong understanding of AI systems, associated risks in healthcare, and best practices for AI safety, fairness, and transparency., • Exceptional communication, facilitation, and stakeholder management skills, with experience engaging clinicians, engineers, product managers, and executives., • You obsess about achieving your goals and are relentless in pursuing them, • You value levity, humility, collaboration and deriving fulfillment from success achieved through the work you accomplish with others, • Ability to thrive in a fast-paced environment and operate effectively in ambiguity Nice to Have: • Experience in the digital mental health ecosystem space is preferred, • Experience building new technology capabilities in mental health care The target base salary range for this position is $159,100 - $170,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We're looking for an Associate Director, Care Support US Operations to champion the continued evolution of our domestic team, cementing our position as a Center of Excellence (COE). In this role, you aren't just overseeing workflows; you are the steward of a high-performing culture built on trust and expertise. You will lead our U.S. team through the vital work of vetting and stabilizing complex workflows including Core, Member Benefits, and Medical Records, ensuring they are human-centered and sustainable before they scale. You will act as a strategic architect, guiding the team toward high-complexity, high-touch service lines. We need a leader who balances operational rigor with a deep commitment to team well-being, ensuring our people feel valued and empowered. This is a role for a "servant leader" who believes that a unified, "one team" culture is the foundation of world-class service. This is a full time position on our team reporting to the Director, Care Support. This is a hybrid role based in New York City, with an expectation to be in office 3 days per week. Our office is located at 60 Madison Avenue. Additionally, occasional travel may be required for company or team events. What you'll do: • Own domestic SLAs while fostering an environment where accountability is paired with support and mentorship., • Lead the shift toward a high-performance culture by focusing on clarity, purpose, and the "why" behind our metrics., • Reallocate capacity toward high-complexity issues, ensuring team members feel challenged but not overwhelmed., • Partner closely with BPO Operations to ensure knowledge transfer is a collaborative, relationship-driven process., • Ensure workflows are built for "portability," keeping the human experience at the center of every AI or offshore automation strategy., • Serve as a primary partner to Product, acting as the voice of the frontline to ensure their friction is heard and addressed., • Champion U.S.-led innovations, ensuring our "architects" see the tangible impact of their creativity across our global footprint., • Design engagement strategies that celebrate wins and foster a profound sense of purpose., • Coach and elevate managers, helping them transition from tactical oversight to inspirational leadership., • Partner with HR to build frameworks and governance. What success looks like in this role: Success in this role is defined by a team that is as healthy as it is productive. • Team Engagement: Measured through "Thriving" scores and the retention of our talented high-performers., • Knowledge Transfer Harmony: Seamless hand-offs to partners where quality is maintained through clear communication and mutual respect., • Operational Excellence: Consistent achievement of SLAs, driven by a team that feels equipped and supported., • Leadership Growth: The successful elevation of your direct reports, enabling them to lead with confidence and autonomy. What you'll bring: • 7+ years of experience in operations or service delivery leadership, specifically within fast-paced environments., • 2+ years of experience managing managers, with a proven ability to build resilient, high-trust teams., • A track record of leading through change with transparency and heart., • The ability to balance data-driven "architect" thinking with an intuitive understanding of people dynamics., • A steady, compassionate leader who prioritizes the team's ability to thrive during transitions., • Highly accountable, yet possesses the emotional intelligence to coach through setbacks., • A clear communicator who can distill ambiguity into calm, actionable steps for their team. The target base salary range for this position is $140,000 - 177,100, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is seeking a Senior Actuarial Scientist to join our Customer Value team. Reporting to the Associate Director of Actuarial Analytics, you will own the development of ROI models that quantify cost savings and downstream impact for our employer and payer populations. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. What you'll do • Build and maintain actuarial ROI models to quantify cost savings, utilization changes, and downstream impact across employer and payer populations, • Present ROI findings directly to prospects and clients, distilling complex technical concepts into compelling, executive-ready storytelling, • Develop strong partnerships with revenue, product, finance, and data science teams to align on core assumptions, • Support emerging product evaluations by refining methodologies and validating financial assumptions, • Contribute actuarial expertise to product prototyping and development to help shape scalable financial frameworks, • Build custom savings and cost models using Excel and other spreadsheet applications, • Query databases using SQL to extract and analyze data to inform model assumptions, • Communicate the impact of custom configurations on price and margin to internal stakeholders, • Leverage AI tools to enhance the speed and quality of results delivered to our customers, • Collaborate cross-functionally to ensure actuarial rigor is applied to all external-facing financial metrics What success looks like in this role • Develop a deep understanding of how Spring Health delivers value to customers, specifically through health plan integration, • Clearly communicate analytical concepts and financial results to both technical and non-technical audiences, including customers and internal leadership, • Successfully partner with cross-functional teams to launch ROI measurement frameworks for new products, • Stay current on ROI methodologies and macroeconomic trends impacting medical insurance to ensure our models remain industry-leading What you'll bring • Associate or Fellow of the Society of Actuaries (ASA or FSA) designation, • 5+ years of experience in financial or actuarial analysis, • Hands-on experience working with medical claims data, including ICD-10 and CPT codes, • Advanced proficiency in Excel and experience writing SQL queries to retrieve data, • Ability to work independently and align priorities with cross-functional stakeholders, • A focus on progress over perfection, with the ability to remain poised in a fast-paced environment, • Experience working on small, agile teams or within a startup environment (preferred), • Experience in external-facing roles or client presentations (preferred), • Experience in vendor evaluation or benefits consulting (preferred), • Prior exposure to statistical inference methods or experience working with R (preferred) The target base salary range for this position is $159,000 - $196,480, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Senior Program Manager, Workplace Teams leads program management for a dedicated customer onsite program, driving cross-functional collaboration, stakeholder alignment, and progress against customer commitments. This role requires strong operational judgment, comfort with ambiguity, and the ability to create structure and momentum across multiple teams. This is a full-time, remote role reporting to the Senior Manager, Clinical Operations & Strategy. Travel is required and is expected to be up to 20-30%. What you'll do: • Lead program management for a dedicated onsite program, including planning, timelines, stakeholder alignment, and follow-through, • Serve as the primary operational lead, ensuring progress against commitments, milestones, and service expectations, • Drive clarity on priorities, owners, decision points, and next steps across workstreams, • Maintain visibility into program progress, risks, and dependencies, and escalate issues as needed, • Collaborate across Customer Success, Clinical Operations, Analytics, Marketing, Product, and other partners to support strong program management, • Align stakeholders on timelines, dependencies, handoffs, and readiness needs, • Review and integrate cross-functional inputs to ensure plans and materials reflect customer context and priorities, • Serve as a trusted operational partner to customer contacts and support customer readiness, change management, and adoption, • Partner on customer-facing reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitments, • Build and improve program management processes, tools, and operating rhythms to strengthen visibility, accountability, and execution What success looks like in this role: • Onsite program priorities are managed with clear plans, ownership, and follow-through, • Cross-functional partners are aligned on roles, timelines, dependencies, and next steps, • Risks and issues are surfaced early and addressed with clear mitigation plans, • Internal and customer stakeholders experience the onsite program as organized, responsive, and well managed, • Program management processes improve visibility, accountability, and consistency without creating unnecessary overhead What you'll bring: • 4+ years of experience in program management, operations, customer-facing delivery, or similar cross-functional roles, • Strong experience leading complex, multi-stakeholder work in ambiguous environments, • Proven ability to drive outcomes through influence rather than direct authority, • Strong operational judgment and ability to balance customer needs, internal constraints, and competing priorities, • Excellent communication, organization, and stakeholder management skills, • Ability to synthesize cross-functional inputs into clear plans, priorities, and next steps, • Track record of identifying risks early and driving practical solutions, • Experience improving processes or operating models to support stronger execution The target base salary range for this position is $97,000 - $113,500, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Community Care Advocate serves a retail customer by connecting employees to community and company resources to meet social determinants of health and needs of the employee. What you'll be doing: ● This is an onsite role: Mon Tues Thurs 8:30a-5p; Wed 10:30-7; Fri 9:30-6 in zip codes 11590, 11581, 11234. ● Identify and make referrals for work-life, financial & legal, and basic needs support ● Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed ● Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals. ● Offer consultation related to navigating mental health resources (local and national) and available workplace benefits, such as onsite Mental Health Coaches, work life articles and guidebooks to the team members of the customer ● Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed. ● Documenting and tracking of metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral). ● Represent Spring Health and help to support/reinforce program parameters and goals. ● Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints. ● Submit reporting documentation of all client and organizational activities on a routine and timely basis. ● Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate. ● Proactively promote the community care advocate service offering to employees. What we expect from you: ● A Bachelor's degree in a related field ● Proficiency in Spanish required ● Experience working with diverse populations and backgrounds within the social work industry. ● Experience and a depth of knowledge with connecting individuals to resources locally and outside of your local communities. ● Ability to balance the needs of multiple stakeholders. ● Flexibility and creativity when approaching workplace challenges. ● Excellent listening, written and verbal communication skills. ● Skilled in embracing diversity and inclusion amongst teams and clients. ● Motivated to go above and beyond for members to provide a high-touch experience. ● Tech-savvy: must be comfortable using various computer platforms and working in a tech enabled environment. ● Experience helping organizations manage evolving workforce environments and norms is a plus. ● Experience connecting individuals to resources quickly in times of crisis is a plus. ● Expereince assisting individuals through burnout, managing work-life balance, dealing with trauma and/or traumatic events is a plus. ● Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus. The target salary range for this position is $30-$34/hour. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is actively seeking a Manager, Business Development Representative to join our team. Reporting to the Director of Business Development and partnering closely with Sales and Marketing leadership, you will lead a high-performing team of BDRs to drive pipeline growth and market expansion. This is a full-time position based in our New York City headquarters with a hybrid schedule requiring a minimum of 3 days in-office per week. Occasional travel may be required for team or company events/meetings. What you'll do: • Lead and mentor a team of Business Development Representatives to exceed monthly and quarterly pipeline and revenue targets., • Conduct weekly 1:1 coaching sessions focused on professional development, tactical skill-building, and goal alignment., • Leverage AI tools and data analytics to interpret team metrics, identifying trends to optimize outreach strategies and team outcomes., • Partner with Sales and Marketing leadership to develop and execute scalable go-to-market strategies., • Recruit, hire, and onboard new BDRs, ensuring a high-velocity ramp-up period and a culture of belonging., • Refine prospecting processes to ensure they are measurable, predictable, and aligned with company growth goals., • Provide regular data-driven updates to leadership on strategy effectiveness and team performance., • Review sales outreach and provide real-time feedback to improve messaging resonance and conversion rates., • Foster a culture of accountability and continuous learning through hands-on training and career pathing., • Identify and implement operational improvements to increase team efficiency and productivity. What success looks like in this role: • Achieve 100% or greater of team-wide monthly and quarterly qualified lead and pipeline generation targets., • Maintain a high retention and promotion rate within the BDR team through consistent coaching and development., • Optimize the BDR-to-AE handoff process, resulting in a measurable increase in conversion rates from meeting set to opportunity created., • Implement AI-driven reporting workflows that provide real-time visibility into team KPIs and individual performance., • Successfully scale the BDR organization by reducing the average ramp time for new hires by 15% through enhanced training programs. What you'll bring: • At least 2 years of proven experience managing a Business Development or Sales Development team., • A documented history of consistently achieving or exceeding team quotas in a high-growth environment., • Proficiency in using AI-enhanced sales tools and CRM platforms (such as Salesforce) to analyze data and drive decision-making., • Deep tactical expertise in multi-channel prospecting, including cold calling, social selling, and email copywriting., • Experience building and executing onboarding and continuous training programs for sales professionals., • Strong commitment to mission-driven work and fostering an inclusive team environment., • High level of comfort with transparency and operating with urgency in a fast-paced setting. The target base salary range for this position is $$106,400 - $131,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is growing our Analytics Engineering team. Analytics Engineering at Spring sits within the Business Intelligence organization and owns core reporting infrastructure used by all downstream data scientists and data analysts. In this role you will focus on building robust models, ensuring consistency across the models we build for the business, and creating documentation that enables downstream teams to access, understand, and use data effectively. You will also provide data analyses in support of larger strategic initiatives, particularly in the design and implementation stage, to ensure that new features are built in a way that supports accurate reporting, sustainability, and maintainability. Success will require you to collaborate closely with cross-functional teams to understand their data needs, and translate them into data models and reporting solutions that serve those needs. What you'll be doing • Develop and maintain core data models in dbt to support key business metrics and ensure data consistency., • Collaborate closely with engineers on the Identity pod and your manager to define critical business metrics and ensure proper data infrastructure and reporting solutions to serve them., • Ensure downstream teams can access and utilize data effectively by providing comprehensive documentation and support., • Collaborate with other analytics engineers to ensure we're providing consistent data across the entire organization., • Assist with data quality initiatives by building monitoring systems and creating processes that guarantee accurate, auditable data., • Regularly audit and review data models to maintain their relevance and accuracy, ensuring long-term data integrity across the organization. What success looks like in this role: • Downstream teams consistently rate their access to high-quality data as excellent, with clear documentation that allows them to find and use the data confidently and effectively., • The data models you build provide answers to critical business questions that are consistent across the organization, • The models you build are highly performant; they contribute to a positive experience in dbt and continue to drive down cloud data costs. What we expect from you • You are passionate about changing the face of mental health care and Spring Health's mission to remove all barriers to mental health resonates with you., • You have 3+ years of working experience working with data, with a focus on data pipeline tools., • You are proficient with SQL and have solid experience working with modern data transformation tools, such as dbt or similar, to create and manage scalable data models., • You have experience building and maintaining data pipelines in cloud-based environments such as Snowflake, Redshift, or BigQuery, ensuring data is easily accessible and reliable., • You have an interest in working with data scientists and machine learning engineers to support reporting on model performance and contribute to feature engineering work., • You enjoy digging into data discrepancies or issues to determine and fix root causes, ensuring high standards of data integrity across the organization., • You work with data quality best practices in mind, including designing systems that ensure accuracy, consistency, and auditability of key business metrics., • You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders, • You have hands-on experience with data visualization tools (e.g., Looker, Tableau, Hex) to build or support self-serve dashboards that empower less technical teams., • You are humble, highly motivated, and thrive in fast-paced environments, • You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact The target base salary range for this position is $120,000 - $140,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Senior Product Manager for AI Trust & Safety will own the roadmap and champion the standards to ensure AI experiences in Spring Health's products are safe and trustworthy. You will shape the definition of 'safe and effective' AI by leading efforts in model evaluation, operational approval gates, and safety measurement, collaborating with engineering, data science, legal, and clinical stakeholders to implement this strategy. Reporting to the Senior Director of Product, Customer Value, this hybrid role is based at our New York City office (60 Madison Avenue), with 2-3 days per week in-office required. What you'll do: • Own the roadmap for the AI Trust & Safety pod, prioritizing and driving investments to continually improve safety across AI experiences in the Spring Health platform., • Define a strategy to leverage data to improve performance of AI systems, • Shape and evangelize the standards for what "safe and effective AI" means in Spring Health's context, • Define operational approval gates for AI features before they're deployed in production, • Partner with ML engineers and data scientists to scope and prioritize technical work that enables AI safety & trust What success looks like: • Establish and operationalize robust evaluation protocols for AI-driven features., • Achieve measurable improvement in AI interaction safety and reliability metrics., • Drive cross-functional operational alignment on trustworthy AI standards across Legal, Clinical, and ML teams., • Advance Spring Health's market leadership on AI safety in mental healthcare What you'll bring: • 4+ years of product management experience, with a focus on ML/AI systems, • Strong ML fluency. Understands model lifecycles, performance metrics, failure modes, and validation methods., • Experience defining goals and specs for model evaluation, red teaming, or risk mitigation, • Strong cross-functional communication and alignment skills across technical, clinical, and regulatory teams, • Demonstrated ability to take end-to-end ownership of complex problems and drive outcomes in high-velocity, ambiguous environments. Nice to have: • Prior experience in a data science role, • Familiarity with human-in-the-loop evaluation pipelines or post-deployment model monitoring, • Understanding of emerging AI regulatory frameworks (e.g., EU AI Act, U.S. HHS guidance) The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to an Associate Director of Engineering, Member Growth, this senior engineer will develop full-stack AI-powered features that improve how members discover and engage with care. This role is part of the Member Growth team and is instrumental in delivering intuitive, reliable user experiences at scale. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. What you'll do: • Design and build scalable full-stack services using Python, Ruby on Rails, React, and GraphQL, • Collaborate with cross-functional teams to ship high-impact features that improve member experience using AI-powered features, • Expand and maintain existing web applications and infrastructure, • Debug and resolve issues quickly and efficiently, • Provide technical leadership in architectural discussions, code reviews, and system planning, • Advocate for high engineering standards, including test coverage, documentation, and observability, • Participate in an on-call rotation to support system reliability and respond to production issues, • Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders, • Lead initiatives to define and implement scalable system designs, • Own technical delivery for complex projects or subsystems, • Break down ambiguous or complex requirements into manageable, shippable units What success looks like: • Deliver projects on time, within scope, and with high stakeholder satisfaction, • Maintain high system uptime and low defect rates through strong testing and observability practices, • Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment, • Lead high-quality code reviews and technical discussions, • Influence team velocity and architecture through mentorship and planning contributions, • Drive continual improvement in team delivery, reliability, and system maintainability What you'll bring: • 5+ years of experience in software development with a focus on full-stack development, • Proficiency in at least one of the following languages Python, Ruby on Rails, or React, • Proven ability to independently lead the delivery of complex technical projects, • Experience working in cross-functional Agile teams, • Strong problem-solving skills and attention to detail, • Experience designing scalable, maintainable system architecture, • Familiarity with observability and experimentation tools such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable, • Bonus: Experience with LangGraph, LangSmith, or AI/ML, • Background in healthcare or regulated environments The target base salary range for this position is $159,100 - $196,480, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Head of Engineering, New Venture, and partnering closely with engineering, product, and clinical teams, the Senior Data & Insights Engineer will own the end-to-end data layer, from pipelines and data models to analytics and dashboards, ensuring data is reliable, accessible, and drives decision-making across the business. This is not a narrow pipeline-focused role, but a high-impact, high-autonomy position where you will be the go-to partner for answering critical business and product questions, ensuring data integrity, and continuously improving how data flows across systems. You will work across backend systems (Postgres), our data warehouse (Snowflake), and analytics tools (e.g., Mixpanel) to unify fragmented data into a reliable and actionable source of truth. In this early-stage environment, you will have the opportunity to define both the data architecture and how data is used day-to-day, with full ownership of the data layer and direct impact on product, clinical, and business decisions. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. What you'll be doing: • Build and maintain data pipelines that move data from application databases (e.g., Postgres) into Snowflake., • Design, extend, and optimize data models across backend systems and the data warehouse., • Ensure data reliability, integrity, and timeliness across all systems and reporting layers., • Translate ambiguous business and product questions into clear analyses, dashboards, and SQL queries., • Develop dashboards and self-serve analytics tools for product, clinical, and operations teams., • Identify and resolve data discrepancies across systems (e.g., backend, warehouse, analytics tools)., • Integrate and reconcile multiple data sources into a consistent and trusted source of truth., • Partner cross-functionally to define metrics, improve data accessibility, and drive data-informed decisions., • Evaluate and implement tools for data orchestration, transformation, and scaling the data platform., • Continuously improve data architecture to support a transition from scrappy workflows to scalable systems. What success looks like in this role: • The team trusts data and uses it daily for decision-making, • Key metrics are clearly defined, consistent, and easy to access, • Data discrepancies are proactively identified and resolved, • New data questions can be answered quickly without reinventing pipelines, • Dashboards and reporting tools are widely adopted and reduce reliance on ad hoc requests. What we expect from you: • 5+ years of experience in data engineering, analytics engineering, or similar roles, • Strong SQL skills (Snowflake or similar data warehouse experience required), • Experience working with backend systems (Python, Postgres or similar), • Proven ability to build and maintain data pipelines (ELT/ETL), • Experience working with product analytics tools (e.g., Mixpanel, Amplitude), • Strong intuition for data quality and debugging inconsistencies across systems, • Ability to turn ambiguous questions into structured analysis and insights, • Comfortable operating in a high-autonomy, fast-moving environment Nice to Have • Experience with tools like dbt, Airflow, Dagster, or similar, • Experience designing event tracking systems, • Exposure to healthcare or regulated data environments, • Experience building a data stack from early stage to scale The target base salary range for this position is $159,100 - $196,480, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. As Senior Pricing Strategist you will play a critical role in shaping Spring Health's monetization strategy. You will shape how Spring Health translates product value into scalable, market-aligned pricing and packaging constructs. You will partner closely with Product, Revenue, Finance, Actuarial, and PMM to set and execute pricing and packaging strategies that drive improved commercial outcomes, achieve business goals, and deliver real customer value. Reporting to the Director of Pricing & Packaging, this high-impact individual contributor role focuses on forward-looking pricing strategy. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. What you'll do: • Develop and refine pricing and packaging frameworks for new and existing products, ensuring alignment with customer value, product roadmap evolution, and long-term margin objectives., • Conduct rigorous financial modeling and scenario analysis to inform pricing decisions across segments, products, and go-to-market motions., • Own competitive pricing and packaging intelligence, synthesizing market insights into clear strategic recommendations that strengthen differentiation and price positioning., • Establish and maintain ongoing pricing reporting and structured market research processes to inform monetization decisions., • Collaborate cross-functionally with Product, Product Marketing, Revenue, and Finance and to inform go-to-market planning and value narratives., • Create and enable clear internal guidance and external-facing pricing artifacts that reinforce value and differentiation and support positive commercial outcomes. What success looks like: • Monetization impact: Pricing and packaging strategies drive measurable improvements in win rates, average deal size, and margin performance., • Strategic rigor: Pricing recommendations are grounded in strong financial logic, competitive insight, and clear executive-ready narratives., • Competitive clarity: Regular benchmarking informs product positioning and pricing roadmap decisions., • Scalable frameworks: Pricing structures are durable, executable in-market, and aligned with long-term product and business strategy. What you'll bring: 4+ years of dedicated experience in pricing strategy and monetization, with management consulting experience strongly preferred.Strong pricing analytics foundation with advanced Excel/Sheets modeling capabilities and comfort working with financial and operational data.Experience collecting competitive benchmarking and conducting market research to inform pricing and packaging strategy. Strong communication skills, with the ability to distill complex findings into straightforward value driven narratives for Product, Finance, and Sales stakeholders. Comfort operating independently and cross-functionally to identify and solve key business problems. The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for an Enterprise Sales Director, Strategic Accounts to join our team and help maximize a massive market opportunity. There is so much potential to provide mental health benefits to employees at top companies and we're looking for someone passionate to help us capture it. This is a full time remote position on our team and occasional travel may be required. What you will be doing: • Full sales cycle role selling into HR/Benefits leaders at larger size companies from 10K to 30K employees and organizations in the assigned territory., • Work closely with BDRs and members of our Strategic Alliances team to close opportunities that they generate, as well as self source your own within your territory by working with brokers and consultants, • Own and iterate full cycle sales pitches using a consultative sales approach, including but not limited to running discovery calls, Spring Health overview presentations, demonstrations of the technology platform, pricing and proposal analysis and reviews, negotiation to close, and more., • Prioritize strategically valuable accounts in the assigned territory, and opportunities in line with our national sales approach and strategy, • Build business cases for VPs/C-levels at mid-size organizations, • Work cross-functionally to provide key market feedback on client and consultant needs and product roadmap, • Develop mutually beneficial partnerships with health insurance brokers and health benefits consultants and grow the relationships over time, • Travel as needed to close the sale and/or support Spring Health in industry events (~30%), • Meet and exceed sales targets by identifying new opportunities in the territory., • Understand client's business needs, pain, challenges and goals to provide solutions that align with their strategic initiatives., • Contract negotiations, procurement, and implementation facilitation What success looks like in this role: • Meeting or exceeding defined sales quota What we expect from you: • Strong track record of quota attainment in an Enterprise sales role for 8+ years, • Strongly prefer benefits/healthcare sales experience, but not required, • A deep passion to transform the U.S. healthcare system, especially mental health, • Outstanding communication skills and a thoughtful and collaborative approach to sales, • Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity, • Strong background and track record of success as an individual contributor, with experience closing 6-figure deals and crushing quota, • Humility, resourcefulness, directness, ambition, extreme comfortability with change, • Emotional intelligence and an empathetic nature, • The ability to travel up to 30% of the year for sales pitches and representing Spring Health at industry events The target base salary for this position is $175,000 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Senior Product Manager to lead our acquisition and activation strategy, with a particular focus on care continuity for higher-acuity members. Reporting to the Senior Director of Product, Member Growth, you will operate at the intersection of growth strategy, clinical care models, and product execution, shaping how Spring Health scales program impact through data-driven iteration, experimentation, and system-level thinking. Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you'll be doing: • Contribute to our mission to eliminate every barrier to mental healthcare for our members., • Define and own growth KPIs for acquisition and activation, ensuring metrics reflect both business outcomes and clinical intent., • Identify, prioritize, and test growth levers across the member journey, with a focus on acquisition and activation for higher-acuity members., • Build and maintain a continuous experimentation roadmap, partnering with data, design, engineering, data science, marketing, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact., • Organize cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement., • Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization., • Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations., • Autonomously leverage data to inform product decisions, measure effectiveness, and iterate., • Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders., • Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive. What success looks like in this role: • Meet or exceed targets for utilization and revenue for Specialty Care., • A clear, data-informed growth roadmap that aligns clinical priorities with measurable engagement and retention improvements., • Foster a team culture of high-velocity experimentation and continuous improvement., • Cross-functional teams are aligned on what growth means and how it's measured., • Your work meaningfully contributes to both member outcomes and business impact without compromising care quality. What you'll bring: • 5+ years of consumer-facing product management experience, with a track record of driving user growth., • Strong analytical skills and experience with data-driven decision making., • Expert-level experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development., • Experience working with cross-channel customer marketing platforms and A/B testing tools., • Exceptional communication, organizational, and collaboration skills., • Passion for mental health and a commitment to improving access to care., • Ability to thrive in a fast-paced environment. Preferred qualifications: • Healthcare / health tech or benefits tech experience, • Hypergrowth start-up experience, • Fluency with Looker, Mixpanel, Iterable, and/or Eppo The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. This role sits at the intersection of strategy and execution — translating company priorities into structured, accountable programs that deliver breakthrough outcomes for members and the business. You'll partner across Product, Engineering, Data, Revenue, and Finance to diagnose what's working, challenge what isn't, and move decisively on opportunities that drive meaningful, measurable growth. This role requires a rigorous, data-driven operator who thrives in ambiguity, excels at bringing clarity and accountability to complex cross-functional work, and combines analytical depth with stakeholder influence to deliver results on high-stakes programs. Your initial focus will be a portfolio of member growth initiatives — identifying the right bets, pressure-testing assumptions, and executing with precision to move the needle on engagement and business outcomes. This role will report into Vice President, Member Experience for Product and Growth Marketing. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. What you will do: • Leverage data-driven insights to diagnose underperforming growth levers, drive those initiatives with product, customer/member marketing and customer success teams, identify high-impact opportunities, and align cross-functional teams around the most critical priorities., • Lead end-to-end program planning, execution, and delivery across product, marketing, engineering, and cross-functional teams — translating strategy into structured plans with clear milestones, owners, and outcomes., • Define and rigorously track success metrics tied to member growth and program impact, using insights to continuously sharpen priorities and drive better outcomes., • Translate complex program data into clear, executive-ready narratives — surfacing progress, risks, and tradeoffs to enable fast, high-confidence decision-making., • Act as connective tissue across departments — aligning stakeholders, resolving dependencies, and mobilizing teams quickly on the highest-priority opportunities., • Identify and integrate AI-leveraged workflows and scalable tools to increase program efficiency, reduce manual overhead, and accelerate speed-to-impact., • Identify, pilot, and scale AI-leveraged workflows and automation tools across programs — reducing manual overhead, improving reporting fidelity, and accelerating speed-to-impact across the team., • Foster a culture of continuous improvement through retrospectives, process iteration, and feedback loops that make every program more effective than the last. What success looks like: You don't just deliver programs on time — you drive outcomes that outperform original projections and redefine what growth looks like for the business. You've moved high-stakes initiatives from ambiguity to sustainable operations ahead of schedule, with clear data showing impact on member engagement and business results. Senior stakeholders rely on you as the source of clarity and accountability in the room — confident that risks are surfaced early, decisions are grounded in evidence, and execution follows through without friction. Continuous improvement practices you've introduced have materially raised the bar on how programs run, and your work is directly traceable to company growth goals. What we expect from you: • 10+ years of program management, product operations, or project management experience within a high-performing tech org, preferably embedded in product, engineering, or marketing., • Critical Thinking and Analytical Rigor: Ability to deconstruct complex, ambiguous growth problems into actionable priorities and drive evidence-based decisions across competing stakeholders., • AI Competency: Familiarity with AI and automation tools and a demonstrated ability to leverage them to increase your own output and unlock program efficiency at scale., • Communication and Mobilizing Teams: Exceptional ability to create clarity, earn trust, and align diverse stakeholders — including at the executive level — to move fast on shared goals., • Grit and Accountability: A track record of owning outcomes, not just outputs — maintaining focus and momentum even as priorities shift and blockers emerge., • Organizational Rigor: Proven ability to manage a high volume of complex, interdependent work with tight timelines and a consistent bias toward on-time, high-quality delivery. The target base salary range for this position is $180,00 - $227,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. As a full-time mental health provider for Spring Health, you will focus on care delivery of Spring Health's member network. What you'll do: • Provide mental health counseling sessions, including clinical risk assessments, • Respond to critical incidents and clinical crises as appropriate, • Complete required internal training, assignments and attend Spring Health Clinical Team meetings, • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards, • Become familiar with, and utilize, data-driven decision making and measurement-based care, • Review monthly projections, client metrics, and clinical outcomes to monitor quality client care What you are: • You are physically based in and have an unrestricted license to practice psychotherapy with the PA, VA, OH, IL, AZ, CT, MA, CO, and/or WI. (Psychologist, LCSW, LMFT, LPC, LMHC, etc.) We are not able to accept applications from anyone requiring licensed supervision., • You have the ability to work a full 40 hour work week., • You're comfortable with technology and are telehealth competent., • You are able and eager to maintain an average caseload of 30 sessions per week., • You have training and experience in evidence-based modalities of care such as CBT, DBT, EMDR, ACT, CPT., • You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks., • You are committed to quality clinical care and want to expand your capabilities and increase your effectiveness by being informed of client progress or challenges., • You like working independently but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master's level clinical care navigators. Nice to haves: • 3+ years of post-licensed experience., • Willingness to be cross-licensed in other states; sponsored by Spring Health., • Open to treating populations beyond adults such as children, adolescents, couples, or families., • Openness to working nights and weekends. Salary information The target salary for this role ranges from is $66,000-$70,000 and serves as the baseline for total compensation. In addition to the base salary, you have the opportunity to earn variable bonuses based on performance. This means while the salary provides the solid foundation, your potential earnings are based on personalized targets. Total rewards package including benefits and opportunity for incentives and bonuses for performance beyond goals. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Why you'll like working at Spring Health: • You get to learn and grow at an extremely accelerated pace, • You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly, • You get to be part of a winning team that opens doors in the future, • You will receive continuous feedback to push you to become the most thriving team member and performer you can be, • Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows Working as a full-time provider at Spring Health qualifies you for a robust benefits package valued at $30-$40K: Focus on total health including: • Generous medical, dental, vision coverage available day 1 + access to One Medical, • 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents, • Start with 20 days of accrued paid time off in your first year, with the opportunity to earn up to 25 days off as you continue with us (one additional day added each year). You'll also enjoy 12 paid holidays throughout the year., • Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+) Supporting you and your family: • 4-4.5 months of fully paid parental leaveSponsored access to Bright Horizons® child care, back-up care, and elder care. Supporting you financially through: • Employer sponsored 401(k) match of up to 2% after 90 days of employment Helping you be an efficient and effective mental health provider: • Malpractice liability insurance policy, • Covering all employment taxes, which would otherwise be paid by contract (1099) providers, • Licensure renewal reimbursement—up to 5 state licenses, • Opportunity for cross-licensure sponsorship and support, if eligible, • A caseload of motivated clients from diverse industries and backgrounds, • Free accredited CEUs, available live and on-demand Creating a culture you can thrive in: • Hybrid workforce, with option for this role to be fully remote, • Up to $1,000 Professional Development Reimbursement per calendar year (pending approval), • $200 per year donation matching to support your favorite causes Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We're seeking a dynamic and driven Senior Account Manager, Upsell and Expansion to join our Customer Success team, focused on expanding Spring Health's footprint within our largest enterprise customers. This role is responsible for identifying and driving new revenue opportunities by uncovering additional product and service needs among our current customer base. As a crucial part of the team, the Senior Account Manager will collaborate closely with the Customer Success team to cultivate strong relationships, understand each customer's unique needs, and align them with Spring Health's solutions. Key Responsibilities: • Account Expansion: Identify and pursue new opportunities within existing enterprise accounts to expand the adoption of Spring Health's offerings. Build business cases to demonstrate the need and value to expand their current mental health offering., • Relationship Building: Partner with the Customer Success team to develop meaningful relationships with key stakeholders, including HR leaders at the VP level and above as well as CFOs, within our largest customers., • Consultative Selling: Understand customer goals, pain points, evolving business needs buying cycles, and areas of opportunity to deliver targeted recommendations, positioning Spring Health as an essential partner in enhancing their mental health offerings., • Ownership of Sales Cycle: Own and iterate full cycle sales pitches to existing customers using a consultative sales approach, including but not limited to running discovery calls, Spring Health overview presentations of specific features/enhancements, demonstrations of the technology platform, pricing and proposal analysis and reviews when necessary and negotiation to close., • Quota Achievement: Meet and exceed a set revenue target by closing sales from assigned enterprise customers, contributing directly to the company's growth., • Cross-Functional Collaboration: Work with Customer Success, Sales, Strategic Alliances, Product, Operations and Marketing teams to ensure customer needs are met and value is continuously delivered. Provide customer feedback to influence product roadmap., • Market Intelligence: Stay current on mental health industry trends, competitive offerings, and the evolving needs of HR and finance decision-makers. What success looks like: • Achieving an upsell quota by establishing strong customer relationships with our enterprise partners and leveraging internal relationships to understand the needs of our customers. What we expect from you: • Proven experience in an account management or sales role, ideally with a focus on customer expansion and growth within enterprise accounts., • Demonstrated success in consultative selling, particularly with large, complex customers., • Strong understanding of HR and CFO dynamics, with the ability to effectively engage and influence these decision-makers., • Passion for advancing mental health care and improving employee well-being., • Outstanding communication and presentation skills as well as a thoughtful and collaborative approach to sales to existing customers, • Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity, • Strong background and track record of success as an individual contributor, with experience closing 6-figure deals and exceeding a quota., • Humility, resourcefulness, directness, ambition, extreme comfortability with change., • Emotional intelligence and an empathetic nature., • The ability to travel up to 30% of the year to meet with existing customers, build relationships and close expansion deals. The target base salary range for this position is $132,000 - $165,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the VP of Financial Planning & Analysis and Chief of Staff to the CFO, the Senior Finance Engineer will play a critical role in designing and scaling the technical infrastructure that powers our finance organization. This is a highly strategic, hands-on role bridging software engineering and financial strategy. You will architect resilient, AI-powered systems to modernize finance operations, improve forecasting accuracy, accelerate close cycles, and reduce manual work through scalable systems and intelligent automation. This is a full-time hybrid role based out of our NYC office, with the expectation of 3 days in office. What You'll be Doing: AI & Automation Engineering • Own the design, testing, and iteration of automation systems across forecasting, reporting, reconciliations, revenue recognition, accruals, and scenario modeling, • Automate month-end close workflows to reduce cycle time while strengthening controls and audit readiness, • Discover new ways to access, connect, and "weaponize" new data sets – both internal and external – to develop intelligent dashboards and reporting systems providing real-time visibility into financial performance., • Accelerate finance team efficiency through AI & automation to expedite repeatable workstreams – journal entries, spreadsheet dependency, reporting tasks – and maximize the team's time on highest value activities Cross-Functional Leadership • Collaborate with FP&A, Accounting, Strategic Finance, Data, and IT to translate finance priorities into scalable technical solutions, • Serve as a subject matter expert in Finance engineering best practices, educating Finance teams on automation and data-driven execution., • Ensure solutions align with internal controls, compliance requirements, and long-term IPO readiness. Optimize the Finance Tech Stack • Oversee continuous feature enablement, adoption, and optimization across the tech stack (e.g. NetSuite, Pigment, Airbase), • Proactively monitor the AI tech landscape to evaluate new vendors and identify opportunities to maximize the efficiency, • Strengthen data governance, system reliability, and financial data accuracy. What Success Looks Like in This Role: • Reduce Month End Close Time by at least 30 percent, • Finance Productivity: Reduce manual finance workload by 30 to 40 percent through automation., • Improve Forecast Accuracy: Across revenue and operating expenses by at least 20 percent, • Deliver Scalable Systems: That support audit readiness and long-term public company requirements What you'll bring: • 4+ years of demonstrable experience designing and deploying automation, AI, and/or ML systems in a Finance context, • 4+ years of experience in FP&A, Strategic Finance, Accounting or Finance Transformation, • Strong understanding of GAAP, financial modeling, internal controls, and reporting processes, • Experience integrating ERP systems, planning tools, data warehouses, and automation platforms, • Familiarity with modern AI/agent frameworks (e.g., Claud, ChatGPT, Gemini)., • Proven track record of leading cross-functional initiatives, driving adoption of new systems and workflows, and using metrics/outcomes to optimize., • Strong project management skills, able to translate strategic Finance objectives into technical execution., • A software engineering mindset: rigorous about testing, observability, data hygiene, and iteration cycles., • Comfortable in a fast-paced, high-growth environment with multiple competing priorities. The target base salary range for this position is $159,100 - $179,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and Italian. Additional language(s) fluency such as spoken and written Portuguese, Spanish etc. is a plus! This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations. The working hours for this role will be: Monday To Friday, 9am to 5pm EST What you'll be doing: • Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent., • Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available., • Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.), • Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up., • Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns., • Engage in CIR intake and/or coaching services for global members and customers, • Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers., • Research and document crisis resources for members in different countries, • Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English., • Summarize all patient interactions, writing in English within Spring Health's online documentation systems., • Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience., • Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available., • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. What we expect from you: • Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence., • Minimum of 2+ years of direct clinical care experience post licensure., • Excellent written and verbal English and Italian communication skills and comfortable interacting with members worldwide., • Must be comfortable using multiple computer platforms at the same time and learning new systems, • Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service., • Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence, • KPIs will include: metrics on connection to care, productivity, and member satisfaction The target base range for this position is $33.33- $42.31 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Your Total Health: • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents, • Competitive paid time off policies including vacation, sick leave and company holidays., • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management., • Spring Renewal: When you hit your four-year Springaversary, you'll be awarded a four week, fully paid, sabbatical leave to renew and recharge. You And Your family: • 4-4.5 months of fully paid parental leave, • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses Supporting you financially through: • Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively., • Employer sponsored 401(k) match of up to 2% after 90 days of employment Creating a culture you can thrive in: • Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices, • Focus Fridays: no meetings, no distractions, just time for you to get work done., • Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members., • Up to $1,000 Professional Development Reimbursement per calendar year., • $200 per year donation matching to support your favorite causes Hypergrowth meets impact What to expect working here: • You will be held accountable to an exceptionally high bar and impact, • This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact, • You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you, • You will create processes & products that have never existed before, • You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be, • Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows And… • You get to be surrounded by some of the brightest minds in the field, • You get to learn and grow at an extremely accelerated pace, • You will experience transparency, integrity, & humility from leadership, • You will be empowered to constantly challenge the status quo, • You get the space to experiment & innovate, • You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly, • You will become more resourceful and resilient, • You get to be part of a winning team that opens doors in the future Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Operations Analytics & Workforce Optimization, the Senior Business Analyst, Workforce Optimization will ensure the right people and capacity are in place for our frontline teams to meet member and provider needs efficiently. This role is part of the Workforce Optimization team—within the broader Operations Intelligence function—and plays a critical role in driving efficient service delivery and strategic workforce planning. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. What you'll do: • Own forecasting of inbound volume to the Care Support, Clinical Operations, and Provider Operations departments, broken down by channel and request category., • Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis., • Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions., • Serve as a strategic partner to Operations leadership, providing guidance on resourcing decisions and capacity planning., • Act as the primary liaison for Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success., • Own the tooling stack for workforce management, ensuring our vendor spend is optimized. What success looks like: • Volume forecast accuracy: High forecast accuracy for inbound volume, • Workforce management plan adherence: Strong alignment and adherence to workforce management plans across the frontline teams, • Response SLAs: Improved SLA performance metrics (e.g., time to first reply, time to resolution) attributed to your planning models, • Internal partner satisfaction: Frontline Operations leadership views you as a trusted strategic partner, not just an analytics provider What you'll bring: • Bachelor's degree in Business, Economics, Engineering, or a similar analytical field; Master's degree preferred, • Minimum of 3–5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech), • Experience with workforce management or capacity planning is a plus, • Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred, • Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis, • Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions., • A builder's mindset — comfortable establishing frameworks, processes, and standards in a scaling environment. The target base salary range for this position is $125,000 - 142,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Please note: This position requires working out of our NYC office 3x a week at 60 Madison Ave. The Business Development Representative (BDR) is responsible for building and maintaining an excellent working relationship with our Marketing and Account Executives. This position will be a major change agent at Spring Health, having impact and influence with a high degree of autonomy and flexibility. The ideal candidate enjoys testing and learning to ultimately become an effective seller and leader. In addition, we are seeking creative and passionate individuals eager to develop their skill sets to be successful long term in their careers who believe in honesty and transparency. Where you'll work: We're in the office 3 days a week at 60 Madison Ave, NYC The Details: This is a 40-hour-per-week, hourly (non-exempt) role with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday. In-office days are Mondays, Wednesdays, and Thursdays for the BDR team. What you'll be doing: • Help develop outreach strategy, content, in-bound lead process, and development programs for the BDR team, • Prospect into Fortune 1000 companies and other employers through a combination of email, phone call, and other sales channels, • Generate sales-ready meetings and opportunities for Account Executive using Spring Health's qualification criteria, • Provide accurate lead distribution and thorough discovery to the assigned Account Executive, • Develop all of the critical skills to accelerate a successful career in Sales What success looks like in this role: • You achieve your targets for qualified meetings and opportunities pipeline as set out for each quarter., • You successfully complete all assigned trainings and continuously improve your sales skills., • You collaborate effectively with your team, leaders, and cross-functional peers to drive success., • You demonstrate persistence and creativity in reaching decision-makers and generating interest in Spring Health., • You proactively seek feedback and opportunities for improvement to refine your outreach strategies and tactics. What we expect from you: • You have 3-12 months of professional or internship experience, • You have a desire to be a creative prospector, working with traditional tools (email, cold calling) and experimenting with new technologies, • You are highly coachable and invested in your professional growth, development, and career path, • You are data-driven in measuring and improving the impact of your outreach efforts, • You are organized, attentive to detail, and believe that great process leads to great results, • You have excellent communication and interpersonal skills, • You are able to work out of our NYC office 3x a week, • You are able to work 40 hours per week with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday The target hourly pay for this position is $31.97 per hour and is part of a competitive total rewards package including benefits, variable commission. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is looking for a Senior UX Researcher whose work will inform the experience for people who are seeking mental healthcare for themselves and their families. You will join a highly engaged cross-functional Product team, focused on and measured by outcomes, and empowered to drive key performance indicators and business results. You are a hands-on, collaborative researcher who is excited to take ownership and drive impact as a member of our growing UX Research team. Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you'll be doing: • Design and implement research throughout the product lifecycle, from early stage discovery and strategic research through iterative prototype testing and post-launch measurement, • Proactively collaborate with design, product, clinical, and commercial teams to define a research roadmap that answers high impact product and strategy questions, • Build on past research and evolve insights over time, driving impact by effectively communicating findings to cross-functional partners and stakeholders, • Take ownership in defining the role of UX Research at Spring Health as an early member of the team, including building out processes and communications strategies that allow us to scale and grow our capabilities responsibly and efficiently What success looks like in this role: • Conduct research that informs decisions to help Spring Health achieve core business goals and reduce waste by building the right thing faster., • Research insights are used to inform decisions that measurably impact key company metrics, • Empower teams to build empathy and deeply understand the humans and organizations who use Spring Health's products, • Enable non-UXR stakeholders to conduct their own usability/prototype/concept testing and continuous discovery, to build product sense and make better decisions What we expect from you: • Bachelors, Masters, or PhD in Human-Computer Interaction, Information Science, Psychology, Cognitive Science, Anthropology, or related field, OR equivalent experience in an industry setting, • 5+ years proven track record conducting UX Research with product teams - designing, running, and reporting on your own studies, • Expertise in qualitative and quantitative user research methodologies including when and how to apply them during each product phase, • Demonstrated ability to make measurable impact, turning insights into action with excellent facilitation, consensus building, persuasion, and presentation skills, • Experience with and enthusiasm around working on a cross-functional product development team The target base salary range for this position is $150,000-$202,400, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Specialty Care Navigator, Eating Disorders At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Clinical Director of the Eating Disorder Program, the Specialty Care Navigator – Eating Disorders will provide assessment, care coordination, and clinical support for members navigating eating disorder care. This remote role is part of the Care Navigation team and plays a critical role in delivering high-touch clinical support within our innovative specialty care vertical. The required schedule for this opportunity is Monday to Friday from 9am-5pm PDT or MDT. What You'll Be Doing • Conduct telephonic screenings, brief interventions, and refer members to appropriate eating disorder treatment, • Apply active listening, psychoeducation, and motivational interviewing to support member goals, • Coordinate care plans and facilitate referrals within the Spring Health network, • Provide crisis management and safety planning as needed, • Maintain accurate and timely documentation within internal systems and EHR, • Collaborate with cross-functional teams (care support, provider ops, billing, etc.), • Contribute to program development, team onboarding, and process improvementsWhat Success Looks Like, • Timely connection of members to appropriate care, • High care conversion rate and positive clinical outcomes, • Strong member satisfaction (CSAT) and engagement, • Consistent documentation and follow-up within required timeframes, • Effective collaboration across teamsQualifications Required • Independently licensed mental health professional (LCSW, LMFT, LPC) firmly required, • Ability to work Monday through Friday, 9am-5pm PDT or MDT firmly required, • 2+ years of clinical experience working with eating disorders firmly required, • Proficiency with motivational interviewing, diagnostic assessment, and triage, • Knowledge of evidence-based treatments for ED (CBT-E, Family-Based Treatment), • Strong communication, organizational, and tech skills, • Commitment to diversity and inclusion Preferred • Bilingual proficiency, • Experience in working with adolescents The target base salary range for this position is $33.33 - $42.31 hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director, Commercial Sales, the Account Executive will drive new business growth by leading the full sales cycle from prospecting through close. This is a full time, fully remote role that will collaborate closely with proposal, marketing, and customer success teams to expand Spring Health's employer partnerships. What you'll be doing: • Drive and lead the sales process from qualification and introduction through closing and introducing to customer service internal team., • Expand the revenue business through obtaining net new logo customers to reach quota attainment., • Be the liaison between our sales and proposal teams, where you will project-manage RFPs., • Lead and run discovery calls and presentations, with the expectation to create customized presentations., • Be the defacto representative and expert to sell specific products of business that could include, but won't be limited to, ROI reporting, Utilization Reporting, geo-access/ network reporting, etc., • Attend conferences., • Leverage unique and compelling sales tools, including market-facing presentations and internal enablement guides, • Execute against an annual quota by collaborating with internal and external partners (BDR, Strategic Alliance, Benefits Consultants and Brokers, Resellers, etc.) What success looks like in this role: • You attain your targets as set out for annual revenue, • You successfully complete trainings as assigned, • You collaborate well with your team, leaders and cross-functional peers, • You consistently add new pipeline to your funnel from all sources - self-sourced, marketing, consultants, partners and business development What we expect from you: • Bachelor's Degree, • 3+ years of sales experience, preferably in a fast paced startup environment (AE3-4), • BDR experience prior to AE experience preferred, or relevant prospecting experience, • Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.), • Strong working knowledge of the benefits and/or mental health and wellness space preferred, • Proactive approach to customer engagements, • Strong verbal and written communication skills, • The ability to travel up to 10% of the year - to conferences and customers (if required), • You have client-facing experience with mid-to-large size clients, • You are a top performer, yet a collaborative and cross-functional player who thrives in a culture of collaboration, accountability, entrepreneurship, with tremendous drive, intelligence, judgment, • You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal/external relationships, • You obsess about achieving your goals and are relentless in pursuing them The target base salary range for this position is $125,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are hiring for a Strategic Alliances Director to join our team, reporting to the Regional Director, Strategic Alliances. In this role, you will take ownership of a defined portfolio of consulting and brokerage firms building and strengthening senior-level relationships. Your mission is to ensure Spring Health is known, trusted, and actively championed at the firm level as the preferred mental health solution. Operating nationally and globally, you will shape consultant perspective, influence enterprise strategy, and drive consistent advocacy across regions, practices, and specialty groups. By deepening executive alignment and firm-wide engagement, you will create early demand, generate a net-new pipeline, and strengthen our competitive position before opportunities formally enter the market. Through these partnerships, you will play a critical role in expanding Spring Health's inclusion, accelerating growth, and reinforcing our position as the mental health partner of choice across the consulting channel. This is a full time, remote position on our team. Occasional travel may be required for company, team or customer meetings/events. What you'll do: • Build Consultant Relationships at the National & Global Level: Establish Spring Health as the go-to mental health solution by building strong, trust-based relationships with benefits consultants., • Drive Advocacy: Encourage national and global relationships with senior leaders across specialty practices to champion Spring Health, supporting our pipeline and bookings goals., • Support Sales in Territory: Partner with sales, channel partnerships, and other teams to drive pipeline and bookings, engaging consultants and coordinating resources to meet territory goals., • Support Sales Initiatives: Work with Product Marketing to create targeted sales tools and educational materials for consultants., • Represent at National Events: Attend conferences and consultant events to build brand presence and expand influence., • Coordinate Across Teams: Act as a liaison with sales, product, and customer success, bringing consultant insights to inform strategy., • Leverage Market Insights: Provide competitive intel and market insights to help align strategies with consultant needs., • Meet Sales Goals: Collaborate with internal and external partners to hit annual revenue targets. What success looks like in this role: • Grow Pipeline through Firm-Level Engagement: Add new opportunities from diverse sources, including self-sourced and partnership-driven leads., • Meet Revenue Goals: Achieve or exceed annual revenue targets by leveraging consultant relationships., • Build Advocacy Network: Develop a network of consultants who recommend Spring Health to clients., • Collaborate Effectively: Work seamlessly with cross-functional teams to foster shared success. What you'll bring: • 5-8 years of professional experience in strategic alliances, channel management, or business development within the healthcare or benefits ecosystem., • A proven track record of building and influencing relationships with senior executive leaders at national consulting or brokerage firms., • Demonstrated experience leading strategic accounts at a national or enterprise level, ensuring alignment across diverse regions and internal practices., • Deep understanding of benefits consulting dynamics and a clear ability to translate firm-level advocacy into measurable pipeline and revenue growth., • Strong cross-functional leadership skills, with a history of successfully aligning Sales, Marketing, Product, and Customer Success teams to activate national strategies locally., • High-level executive presence and communication skills, with the ability to clearly position complex value propositions and differentiate in competitive markets., • A results-driven mindset with a history of generating net-new pipeline, increasing inclusion in major opportunities, and improving overall win rates. The target base salary range for this position is $135,000 - $159,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking a Labor & Trust / SLED Sales Director to lead growth across organized labor (Taft-Hartley and SLED (State, Local, and Education) markets. This is a full-cycle, strategic sales role responsible for expanding Spring Health's footprint with union-affiliated benefit funds, government entities, and education systems. This individual will drive new business by engaging trustees, union leadership, public sector decision-makers, and procurement stakeholders, positioning Spring Health as a trusted partner in delivering high-quality, accessible mental healthcare to working families, public servants, and educators. This is a full-time, remote position reporting to the VP, Public Sector, with ~30% travel for client engagement and industry events. What you'll do: • Own the full sales cycle across Labor & Trust, and SLED segments—from pipeline generation through contract execution, • Develop and execute a territory strategy that targets:, • Taft-Hartley funds and union-sponsored benefit plans, • State and local government agencies, • Public education systems (K-12 and higher ed), • Partner cross-functionally with BDRs, Strategic Alliances, proposal ops, channel partners, and public sector contracting teams to source and close opportunities, • Build direct relationships with trustees, benefits administrators, union leadership, HR leaders, and public sector procurement officials, • Navigate complex, multi-stakeholder sales cycles, including RFPs, RFIs, and public procurement processes, • Lead consultative sales engagements, aligning Spring Health's solutions to clinical, financial, and population health outcomes, • Deliver executive-level presentations, demos, and ROI analyses tailored to:, • Union member populations, • Government workforce needs, • Budgetary and compliance constraints, • Develop business cases and pricing structures aligned with:, • Trust governance models, • Public sector budgeting cycles, • Grant or appropriated funding mechanisms, • Represent Spring Health at labor conferences, public sector events, and industry forums, • Provide market feedback to Product, Marketing, and Customer Success to refine our Labor & Public Sector go-to-market strategy What success looks like in this role: • Consistently achieving and exceeding quota across Labor & Trust, and SLED segments, • Establishing Spring Health as a trusted, credible partner within:, • Organized labor ecosystems, • Public sector and education institutions, • Building a durable pipeline of strategic accounts across unions, government entities, and school systems, • Successfully navigating and closing complex, multi-year, multi-stakeholder deals, • Expanding brand presence through industry engagement and thought leadership What you'll bring: • 8+ years of enterprise sales experience, including:, • At least 5 years selling into Labor & Trust (Taft-Hartley), SLED, or public sector environments, • Deep understanding of:, • Union benefit structures and trust governance, • Public sector procurement processes (RFPs, contracts, compliance), • Budget cycles and funding mechanisms across SLED, • Proven track record of closing 6-figure+ enterprise deals in complex, regulated environments, • Experience navigating multi-stakeholder decision-making, including boards, trustees, and government officials, • Strong executive presence with exceptional communication, negotiation, and relationship-building skills, • Ability to operate with an entrepreneurial, territory-owner mindset in an emerging segment, • High emotional intelligence and ability to engage diverse, mission-driven stakeholders, • Passion for improving mental health access for working populations and public servants, • Willingness to travel up to 30% The target base salary for this position is $165,000 - $190,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Clinical Operations & Strategy, the Senior Manager, Clinical Operations & Strategy is a high-impact operator responsible for designing and delivering a portfolio of margin- and performance-improving programs across Clinical Operations. Reporting into Clinical Operations leadership, you will work day-to-day with Clinical leaders, Business Intelligence and Analytics, Finance, and Product to translate strategy into measurable outcomes—then build the operating mechanisms to sustain them. This is a build-and-run role. You'll diagnose problems, design solutions, align stakeholders, execute with rigor, and harden improvements into scalable systems (cadences, tooling, reporting, and accountability). This is a primarily remote role. Occasional travel may be required for company or team events. What you'll do: • Lead a prioritized portfolio of initiatives that materially improve gross margin and delivery margin, • Drive "top of license" and care model optimization workstreams - shifting the right work to the right teams, clarifying scope and standards, and enabling changes through process, tooling, and adoption, • Identify and execute operational levers that enhance leader span of control and reduce friction, while maintaining (or improving) quality and member experience, • Partner closely with Finance and BI to ensure savings/impact are real, attributable, and tracked over time, • Create the operating cadence for Clinical Operations strategic priorities: weekly execution forums, KPI reviews, decision logs, dependency tracking, and escalation pathways, • Implement incident management + problem management to reduce repeat issues, shorten time-to-resolution, and improve reliability, • Develop "program health" mechanisms (dashboards, leading indicators, adoption measures) so leaders can manage proactively, not reactively, • Translate ambiguous goals into crisp problem statements, hypotheses, success metrics, and execution plans, • Drive cross-functional alignment with Product and Clinical Operations partners: requirements, milestones, change management, rollout plans, and feedback loops, • Anticipate risks early and unblock relentlessly - surfacing tradeoffs and pushing decisions to closure, • Define and core, impactful KPIs that matter (leading + lagging), build clear baselines, and set targets, • Build and socialize executive-ready narratives that communicate progress, risks, decisions needed, and expected impact, • Coach partners on operational rigor: how work gets measured, managed, and improved What success looks like in this role: • Build the operating system: Establish a clear execution cadence (forums, KPI reviews, decision/RAID logs, dependency tracking, escalation paths) so priorities are aligned, progress is visible, and leaders can manage proactively, • Deliver measurable margin impact: Own and ship a portfolio initiatives with finance-aligned baselines, targets, and tracking - driving durable workflow/tooling changes that stick (not one-time fixes), • Scale reliability and leader leverage: Implement incident + problem management and "program health" mechanisms to reduce fire drills, shorten time-to-resolution, improve adoption, and increase leader span of control through better systems and reporting, • Make execution predictable: Turn ambiguous, cross-functional work into shipped outcomes with crisp problem definitions, tight stakeholder alignment, fast decision-making, and sustained performance improvements across Clinical Operations What you'll bring: • 4-6+ years of experience in management consulting, BizOps, and/or Strategy & Operations within high-growth tech or startups (or equivalent), with a proven track record of shipping cross-functional programs into real operations, • Strong "operator" DNA: you can design the plan and make it real - process, tooling, adoption, measurement, and accountability, • Demonstrated ownership of outcome metrics (margin, cost, productivity, throughput, reliability), including partnering with Finance/Analytics to validate impact, • Excellent program leadership: you bring structure, prioritize well, run great forums, and close decisions quickly, • Systems thinking: you build mechanisms that scale - cadences, dashboards, incident/problem management, and clear ownership models, • Exceptional communication: concise, executive-ready updates; clear decision framing; strong stakeholder management across senior partners, • Comfort with ambiguity, high standards, and fast-moving environments, • Experience in clinical operations, care delivery, workforce operations, support operations, or other complex, high-volume service environments is preferred., • Experience partnering closely with Product/Engineering to deliver operational tooling and workflow automation is preferred., • Familiarity with change management and rollout design (comms, training, feedback loops, measurement) is preferred. The target base salary range for this position is $121,000 - $140,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is looking for a Senior Product Designer to join our team. Reporting to the Director of Product Design, Member Growth, you will focus on elevating the quality, craft, and clarity of our core member experiences while ensuring they drive meaningful business outcomes. You will work closely with PMs, Engineering, and Data Science to design and ship thoughtful, high-quality product experiences that help members access and engage with the right care. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. What you'll be doing: • Design elegant, intuitive, and high-quality product experiences across our core member platform., • Bring a strong visual point of view to improve the overall look, feel, and usability of our products., • Work with your pod to identify and understand user problems and translate them into clear, compelling solutions., • Rapidly deliver polished, production-ready designs that balance craft with speed., • Partner with cross-functional teammates to validate what to build and ensure solutions drive measurable impact., • Continuously refine and elevate the design quality of shipped experiences through iteration and attention to detail., • Contribute to and evolve our design system to ensure consistency, scalability, and a high bar for quality., • Clearly communicate design decisions and rationale through high-quality artifacts and presentations., • Combine empathy, curiosity, and strong design instincts to create experiences that feel simple, thoughtful, and human. What success looks like in this role: • Impact on business metrics: Drive improvements in conversion, engagement, and retention across key member journeys., • Impact on design metrics: Maintain or increase the Member Experience's high system usability scale (SUS)., • Elevated product quality: Noticeable improvements in visual design, usability, and overall product polish., • Speed with craft: Consistently deliver high-quality work quickly, balancing iteration with a strong attention to detail. What we expect from you: • At least 5 years of experience designing digital products, with a strong track record of shipping high-quality user experiences., • A portfolio that demonstrates exceptional visual design skills, attention to detail, and a refined design sensibility., • Proven ability to improve the quality and coherence of product experiences through strong craft and execution., • Experience working cross-functionally with Product Management and Engineering to bring ideas to life quickly and effectively., • Strong communication skills and the ability to clearly articulate design decisions., • Ability to move fast without sacrificing quality—comfortable operating in an iterative, product-driven environment., • High bar for visual design, interaction design, and overall user experience., • Comfort using data and feedback to inform decisions, while maintaining strong design judgment., • Experience working with and contributing to design systems., • Expertise with Figma and prototyping., • Love for design: you care deeply about craft, details, and creating experiences that feel simple, beautiful, and well-considered. You're not satisfied with the status quo and are always looking for ways to improve., • Above all, you are empathetic, generous, and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make. Embody all of Spring Health's values. The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We're currently looking for an independently licensed mental health professional to join the Care Navigation team (LCSW, LMFT, LPC required) to support members seeking support with posttraumatic stress disorder (PTSD) and complex trauma. Reporting to the Lead Specialty Care Navigator of the Trauma team, the Trauma Clinical Care Navigator will provide initial assessment, support, referral, and ongoing care coordination for members within Spring Health's innovative Trauma program. This is a full time position that is fully remote. The shift for this position is Monday-Friday, 9-5pm PST. What you'll do: • Telephonic screening, brief intervention, and referral of members to a trauma specialty treatment provider., • Apply active listening, psychoeducation, and motivational interviewing skills to understand each member's needs and provide support as they set goals., • Utilize Judith Herman's phase based trauma treatment model to provide stabilization support to members in their process of engaging in care., • Utilize motivational interviewing to assist members in engaging in care., • Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health provider., • Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs., • As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis., • Utilize written communication skills to interact with members and providers through email., • Document information, maintain accurate records, perform follow-ups, and track progress within several systems, including an EHR within required timeframes., • Identify and problem-solve issues that serve as a barrier or disruption to care., • Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience., • Assisting other specialty care teams (SUD, Mood and Anxiety, and Eating Disorders), as needed., • Participate in staff meetings, case consultations, and trainings., • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. What success looks like: • Maintain high member satisfaction, as measured by survey responses, • Retain members throughout their course of care by maintaining consistent outreach and contact, as appropriate, • Triage and enroll members into appropriate LOC, based on presenting problems and goals, • Outreach members via phone and email to schedule triages What you'll bring: • Required mental health license: LCSW, LMFT, LPC, • Minimum of 2+ years of clinical care experience working with PTSD and Complex Trauma., • Experience with motivational interviewing, diagnostic assessment, and triage., • Knowledge of phased-based trauma treatment model and EBPs for PTSD (e.g. Prolonged Exposure, Cognitive Processing Therapy, EMDR, ART, etc)., • Excellent listening, written and verbal communication skills., • Acknowledge and embrace diversity and inclusion., • Experience working with diverse populations., • Motivated to go above and beyond for members to provide a high-touch experience., • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks., • Able to multi-task and context switch! Bonus qualifications • Trauma specific licensure or certifications, • Bilingual The target base salary range for this position is $33.33 - $42.31 Hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available., • Employer sponsored 401(k) match of up to 2%, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary, • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management., • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are hiring a Senior Data Analyst within our Business Intelligence organization to work with our Specialty Care team.The Specialty Care team is dedicated to providing tailored support for members with complex or acute behavioral health conditions, including substance use disorders, trauma recovery, and neurodiversity needs. In this role, you will work closely with Specialty Care leadership to define KPIs, track outcomes, and conduct exploratory analyses that drive strategic decision-making and program evolution. You'll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working towards this goal with you. This is a full time, remote position on our team reporting to the Associate Director, Analytics. Occasional travel may be required for company or team meetings/events. What you'll do: • Partner with the Specialty Care Operations team to define, refine, and evolve key metrics and KPIs as the program scales across new conditions and services., • Build and maintain dashboards and data visualizations in business intelligence tools (ex: Looker, Hex, Omni) that empower non-technical users to monitor member engagement, clinical outcomes, and operational efficiency., • Conduct exploratory and ad-hoc analyses to answer emerging business questions, such as evaluating early engagement in new services or understanding potential impacts of platform changes., • Identify trends and gaps in program performance and recommend opportunities for improvement based on data-driven insights., • Support data integrity efforts by contributing to dbt models and ensuring consistent, scalable data structures across Specialty Care programs., • Partner with data, product, and engineering teams to ensure the Specialty Care team has access to the necessary data sources for comprehensive reporting., • Serve as a data advisor and thought partner for Specialty Care leadership, proactively shaping how success is measured and informing future strategic initiatives., • Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes., • Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver., • Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business., • Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency. What success looks like in this role: • Develop tools and analyses that enable the teams you work with to hit their own KPIs - you're successful when you help your team be successful!, • Reduce the amount of time teams spend manually pulling data to inform decisions, • Develop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receive., • Contribute to our foundational data model by adding additional fields and tables according to our data style guide What you'll bring: • You are passionate about changing the face of mental health care and Spring Health's mission to remove all barriers to mental health resonates with you, • You are an early adopter of AI and automation tools, you actively experiment with LLMs, AI-assisted analytics, and emerging tooling to accelerate your work and surface insights faster., • You have 5+ years of working experience working with data, data visualization, and dashboarding tools, • You are an expert in SQL, and have at least familiarity with dbt or similar data transformation tools, • You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate, • You have experience working with Looker or other similar data visualization tools (tableau, etc), both creating the data model and building dashboards, • You focus on impact, finding the things you can deliver that provide the most value for your stakeholders, • You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members, • You are humble, highly motivated, and thrive in fast-paced environments, • You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact, • You have a passion for successfully navigating ambiguous problem areas and learning new approaches The target base salary range for this position is $125,000 - $142,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are hiring a Senior Data Analyst within our Business Intelligence organization to work with the Customer Value product team. The Customer Value team is responsible for matching members to providers, routing members to the appropriate care, and forecasting utilization for each of our customers. This position will be critical in building out the metric tree that shows the north star metrics that the Customer Value product team drives, and the component metrics that provide visibility into the drivers and influences that they should be focused on to do root cause analysis. It is vital that the Customer Value team can measure the impact of precision care routing (PCR) on financial performance to uncover optimization opportunities. Equipping the team with this BI support is critical to their success. You'll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working towards this goal with you. This is a full time position on our team that reports to the Associate Director, Analytics - Product and Revenue. This is a remote position that may require occasional travel for company or team events. What you'll be doing • Partner with the Customer Value team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and related KPIs., • Develop a metric tree for any distinct Customer Value team with a separate North Star Metric, that can be broken down into component metrics and influences., • Develop dashboards and data visualizations that empower non technical users within the Customer Value team to understand overall trends and drill into drivers of metric movements., • Support the Customer Value sub-team responsible for routing members to the right care by measuring the impact of this routing on financial performance., • Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes., • Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver., • Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business., • Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency. What success looks like in this role: • Develop tools and analyses that enable the Customer Value team to hit their own KPIs - you're successful when you help your team be successful!, • Reduce the amount of time teams spend manually pulling data to inform decisions, • Develop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receive, • Contribute to our foundational data model by adding additional fields and tables according to our data style guide What you'll bring: • You are passionate about changing the face of mental health care and Spring Health's mission to remove all barriers to mental health resonates with you, • You have 5+ years of working experience working with data, data visualization, and dashboarding tools, • You have experience working with product and/or finance analytics, • You are strong in SQL, and have used dbt or similar data transformation tools, • You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate, • You have experience working with Looker or other similar data visualization tools (Hex, Tableau, Omni, etc), both creating the data model and building dashboards, • You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders, • You have good communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members, • You are humble, highly motivated, and thrive in fast-paced environments, • You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and business impact, • You have a passion for successfully navigating ambiguous problem areas and learning new approaches The target base salary range for this position is $125,000 - $142,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Director of Operations Intelligence, the Business Analyst, Operations Performance will help drive operational excellence and measurable quality improvement across the Clinical Operations department. This role is part of the Operations Performance team - within the broader Operations Intelligence function - and will own core quality measurement, insights, and improvement loops that enable Clinical Operations to deliver consistently excellent member experiences at scale. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. What you'll do: • Develop and maintain scalable quality monitoring frameworks for the Clinical Ops department, including sampling strategies, QA rubrics, and calibration processes to ensure scoring consistency across reviewers and teams., • Translate quality data into actionable insights: identify drivers of quality variation, surface root causes, and quantify the operational and member impact - turning findings into clear recommendations for Clinical Ops quality teams and leadership., • Partner with Clinical Operations leaders and frontline stakeholders to design and evaluate quality improvement initiatives (e.g., training updates, workflow changes, automation opportunities), and measure lift over time., • Build durable feedback loops by connecting quality insights to coaching, enablement, SOP updates, and knowledge management - ensuring learnings reach the people closest to the work., • Leverage AI thoughtfully to accelerate quality workflows, such as rubric-assisted review, issue detection, and faster time-to-insight, while maintaining appropriate controls and human oversight., • Own Clinical Operations quality measurement and reporting, including KPI definitions, scorecards, and recurring performance packages for key workflows., • Support ad hoc analyses and special projects by quickly framing questions, pulling the right data, and delivering concise, decision-ready outputs. What success looks like: • Measurable lift in quality outcomes for Clinical Operations (e.g., improved member experience indicators such as CSAT, fewer repeat contacts/escalations, improved SLA + quality balance)., • Strong adoption of quality insights: Clinical Ops stakeholders implement changes based on your recommendations (not "reporting for reporting's sake"). , • Auditability and consistency: QA scoring is calibrated, reliable, and trusted by leadership and frontline teams., • Automation leverage: reduced manual effort for recurring quality reporting and monitoring as systems/routines mature. , • Time-to-insight: reduced cycle time from "quality question raised" → "decision-ready analysis + recommendation." , • Internal partner satisfaction: Clinical Operations leaders view you as a trusted partner who improves how the org runs, not just a QA scorer. What you'll bring: Bachelor's degree in Business, Economics, Engineering, or a similar analytical field; Master's degree is a plus. • 2–4+ years of experience in management consulting, operations analytics, quality/performance management, process improvement, or an adjacent role (healthcare and/or member-facing operations experience is a plus). , • Experience building quality measurement systems (rubrics, sampling, calibration), performance scorecards, or operational KPI frameworks., • Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex), • Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis, • Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions., • A builder's mindset — comfortable establishing frameworks, processes, and standards in a scaling environment. The target base salary range for this position is $106,500 - 118,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the VP, Chief of Staff, this role will be responsible for strategically tackling the highest leverage business problems at any time. This function ensures the company delivers on organizational objectives in not only an efficient manner but with breakthrough results. This is a full-time position based in NYC. Occasional travel may be required for team events or meetings. The role operates under a hybrid model, with three days per week in our HQ at 60 Madison Ave office required. What you'll do: • Leverage data-driven insights and business intelligence from across the organization to empower senior leadership in making high-stakes, evidence-based decisions., • "Parachute" into any underperforming or complex business area, diagnosing root causes and implementing sustainable, high-impact fixes., • Identify and integrate AI and automated workflows into core business processes to drive exponential gains in efficiency and team output., • Design and drive organizational structures and tools that optimize resource allocation—people, technology, and capital—ensuring the company scales without friction., • Act as a connective tissue between departments, aligning stakeholders to mobilize quickly on the most critical company objectives and market opportunities., • Maintain a pulse on external trends, AI advancements, and industry benchmarking to implement "future-proof" business practices. What success looks like in this role: • You don't just hit KPIs; you redefine them by solving complex business problems and delivering results that outperform original projections., • You've successfully integrated AI-leveraged solutions that significantly reduced manual overhead and accelerated our speed-to-market., • You've moved the needle on growth by taking a project from vague ideas to sustainable operations ahead of schedule. What you'll bring: • 5 - 7 years experience, with experience in consulting, investment banking, or corporate strategy required; top tier consulting firm experience strongly preferred., • 1 - 2 years of operating experience at hypergrowth start-up., • Healthcare experience is a plus, • BA or BS degree, MBA a plus, • Critical Thinking and Analytical Rigor: Ability to deconstruct the most complex, messy problems into manageable pieces and generate actionable insights., • AI Competency: You are a power user of AI and automation tools, leveraging them to solve problems and optimize your own output., • Communication and Mobilizing Teams: Master communicators who provide clarity and confidence to energize teams and deliver unparalleled results., • Creativity and Innovation: Challenge the status quo and think outside of the box to solve problems and break barriers in ways that have never been done before., • Grit and Resilience: Maintain strength, command, and optimism in the face of competing priorities and people challenges to get the job done. The target base salary range for this position is $177,200 - $221,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Director, Strategic Operations, the Associate Director of Strategic Operations will focus on driving operational rigor, scalability, and gross margin expansion across the business. This leader will be embedded within the operations organization but partner closely with Finance, Product, Revenue, Clinical, and Customer teams to improve how we deliver care - ensuring we do so efficiently, sustainably, and at scale. This role is deeply execution-oriented. In addition to identifying high-impact efficiency opportunities, this person will serve as the programmatic owner of large, cross-functional initiatives - ensuring teams remain aligned, accountable, and on track to deliver measurable outcomes. Unlike traditional business strategy roles that focus on market expansion or new growth vectors, this role is centered on optimizing the core: improving unit economics, strengthening operational performance, and building durable systems that unlock long-term profitability. This is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. Additionally, occasional travel may be required for company or team events. What You'll Do • Strategy: Lead strategic operational efficiency initiatives by diagnosing workflow, system, and cross-functional inefficiencies and designing scalable solutions., • AI Leverage: Identify and evaluate opportunities to leverage AI and automation to improve operational efficiency, reduce cost-to-serve, and enhance scalability., • Financial Ownership: Translate margin targets into actionable operational initiatives with clear owners, timelines, and measurable KPIs., • Program Leadership: Own complex, cross-functional programs across Operations and adjacent teams (Product, Revenue, Finance, Clinical)., • Governance: Establish governance structures, milestones, and success metrics to ensure initiatives are delivered on time and at impact., • Business Case Development: Build business cases for automation, tooling improvements, vendor optimization, and process redesign., • KPI Rigor: Connect financial targets to day-to-day operations through performance dashboards, KPI rigor, and accountability cadences. What Success Looks Like in This Role • Cross-functional programs executed with strong stakeholder alignment and minimal slippage., • Margin improvement initiatives delivered on time and at target impact., • Clear operational dashboards that give leadership visibility into KPI performance., • Reduced friction across teams due to improved dependency management and governance., • A culture of accountability and execution rigor within the Operations organization. What You'll Bring • 4-6 years of experience in consulting, investment banking, corporate strategy, or strategic operations; top-tier consulting experience strongly preferred., • 1+ years of operating experience at a high-growth or scale-stage company., • Demonstrated experience leading complex, cross-functional programs with multiple stakeholders., • Proven track record driving operational or cost-efficiency initiatives tied to financial outcomes., • Understanding of how AI tools can be applied to manual processes, with the ability to evaluate ROI, risks, and change management considerations., • Strong financial fluency - comfort working with margin models, cost structures, and performance metrics., • BA or BS in any field required; MBA strongly preferred. The target base salary range for this position is $160,000 - $184,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Director of Product, Customer Value, you will be instrumental in defining and executing the vision for a scalable, secure, and extensible AI/ML foundation. You will build the core machine learning infrastructure and developer platform that powers intelligent features across the company, and enables product teams to rapidly develop, evaluate, deploy, and monitor AI solutions with confidence. Please note that this is a hybrid role based in New York City or San Francisco with an expectation to be in office 2-3 days a week. What you'll do: • Shape and drive the AI/ML platform strategy and roadmap. Advance the long-term vision for our core ML infrastructure and AI developer platform, ensuring it enables rapid experimentation, safe deployment, and scalable production use across all product teams., • Lead continuous discovery with feature teams. Run an ongoing discovery motion with product, clinical, and engineering teams to deeply understand emerging AI use cases, pain points, and workflow gaps; translate those insights into a clear, prioritized roadmap that balances immediate enablement needs with long-term platform scalability and technical strategy., • Align platform investments to business impact. Prioritize infrastructure initiatives based on customer value, scalability, and ROI, ensuring the platform supports enterprise-grade performance, security, and cost efficiency., • Define platform solutions in close partnership with Engineering leadership. Collaborate with engineering managers to translate ambiguous AI/ML needs into well-scoped, technically sound platform capabilities, with clear problem statements, success metrics, definition of done, and thoughtful rollout and enablement plans that drive strong adoption among internal developers. What success looks like: • Establish clear service standards for the AI/ML platform and consistently improve performance, stability, and scalability., • Build feedback loops with internal teams and measurably improve satisfaction by reducing friction and increasing self-serve capabilities., • Expand access to high-value data and platform capabilities while reducing the infrastructure burden on feature teams, enabling them to ship impactful AI features more quickly. What you'll bring: • 4+ years of Product Management experience, including ownership of highly technical platforms, infrastructure, or developer-facing products., • Demonstrated experience partnering deeply with Engineering to ship scalable, reliable systems in production environments., • Strong understanding of AI/ML systems and workflows (e.g., model lifecycle, evaluation, deployment, observability), with the ability to translate complex technical concepts into clear product direction., • Track record of driving roadmap clarity in ambiguous, fast-moving spaces and delivering measurable outcomes., • Experience running continuous discovery with internal users and translating feedback into high-impact platform improvements., • Ability to define clear success metrics, service standards, and rollout strategies that drive adoption., • Excellent cross-functional communication skills, with the ability to influence senior technical stakeholders without formal authority., • Prior machine learning engineering experience is preferred but not required The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. TheEAP Management Consultation is a unique and exciting opportunity within Spring Health high quality consultations regarding workplace concerns to account human resource representatives, management, and employees. This role will report to the Spring Health Clinical Manager. What you'll be doing: ● Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 12-8 pm ET, but you may sit out of any time zone. ● Coordinate critical incident response requests ● Deliver virtual critical incident response requests ● Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees. ● Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements. ● Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers. ● Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers. ● Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment). ● Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up. ● Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership. ● Act as a subject matter expert on the key customer including the customer's benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer. ● Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements. What we expect from you: ● LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required) ● SAP qualified preferred ● CEAP certification preferred ● Supervisory experience and/or experience working with management and human resource professionals preferred ● Crisis management and SUD experience ● Familiarity with basic terminology and concepts used in employee assistance/human services programs ● EAP experience ● Experience delivering and coordinating critical incident response required ● Experience working with diverse populations (bilingual preferred) ● Knowledge of healthcare settings and community resources ● Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks ● Excellent written and verbal communication skills ● Able to go above and beyond and to multi-task and context switch The target hourly range for this position is $38.46-$48.72 per hour, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Director, Product, Member Growth the Lead Product Manager, Member Growth, Benefits will revolutionize how users navigate their mental health benefits. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. What you'll do: • Own the product vision, strategy and roadmap for the member experience of benefits, focusing on how members understand and access care., • Drive a member-centric information architecture for users to ensure clarity, consistency, and maintainability., • Partner deeply with Engineering and Data to translate complex eligibility and coverage constraints into a coherent UX., • Lead cross-functional delivery with Design, Engineering, and Clinical Ops from discovery through iteration., • Build and run the rollout playbook with CSMs, including enablement materials and customer-facing messaging., • Define success metrics and instrumentation to iterate based on data and qualitative research., • Create alignment across stakeholders and make tradeoff decisions anchored on member outcomes. What success looks like: • Measurable impact to increase in billable appointments for members, • Support Volume Reduction: Achieve a reduction in benefits-related support tickets by improving UI clarity and self-service paths., • Self-Service Adoption: Increase the percentage of members successfully verifying eligibility via the app without requiring support intervention., • Roadmap Execution: Deliver P0 and P1 benefits-related features on the roadmap within established development timelines., • Member Sentiment: Maintain high "Ease of Use" ratings in post-interaction member surveys specifically for the benefits discovery experience., • Stakeholder Alignment: Establish a regular roadmap review process that results in high stakeholder agreement on priority tradeoffs. What you'll bring: • 7+ years of Product Management experience with ownership of a core user-facing experience area., • Demonstrated experience simplifying complex systems into clear user experiences., • Proven track record of driving launch readiness and adoption with go-to-market partners., • Experience working with healthcare infrastructure or within an early-stage startup environment., • Excellent communication skills and the ability to influence stakeholders through data-driven tradeoff decisions. The target base salary range for this position is $182,000 - $242,880, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Netomi is the leading agentic AI platform for enterprise customer experience.We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey.Our no-code platform delivers the fastest time to market,

Banquet Event Delta Airlines- The Loft Houseman/h2pBanquet Event Delta Airlines- The Loft Houseman/p/div.

Working as a Customer Service Agent ("CSA") is central to demonstrating that we understand the demands of air travel and our goal is to make the experience as smooth and enjoyable as possible. As a member of our ground crew, you will work in an enjoyable team environment.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is looking for a Customizations & Campaign Production Lead to own the execution of our member lifecycle marketing programs. This role is the production engine of the lifecycle team, responsible for building and launching high-quality campaigns in Iterable, leading complex builds, and managing the customization requests that come from our B2B customer base. This is a senior individual contributor role that reports to the Director of Lifecycle Marketing. You'll work closely with our lifecycle strategy team, our external agency, and B2B customer success to translate lifecycle strategy into polished, high-performing campaigns. You thrive in the details, take pride in getting things built right, and know how to manage a fast-moving production queue without letting things slip. This role is ideal for a lifecycle marketer who loves the craft of building campaigns and takes pride in execution quality at scale. Occasional travel may be required for company or team events. Please note that this is a hybrid role based in New York City, with an expectation to be in office 3 days a week. Our office is located at 60 Madison Avenue. What You'll Be Doing • Own the end-to-end customization function, from intake and prioritization to solutioning, architecture, build, and QA, ensuring every request is evaluated for ROI and complexity before a single line of logic is written, • Develop and maintain a customization playbook that defines how requests are scoped, tiered, and executed, reducing one-off effort and creating repeatable patterns the team can scale, • Build and QA every customization to a high quality bar, scalable, well-documented, and designed to reuse, not rebuild, • Manage the request queue end-to-end with CS and account teams, setting clear SLAs, flagging tradeoffs early, and delivering with enough consistency that CS sees you as their most reliable execution partner, • Own end-to-end campaign production in Iterable, from standard sends to complex multi-step journeys, cross-channel sequencing, and conditional personalization at scale, • Establish and uphold high-quality QA standards across all campaign builds, every send is reviewed against a consistent bar before it touches a member inbox, • Partner with lifecycle strategy to pressure-test designs for feasibility before build begins, • Develop and maintain a modular content library so the team can execute standard builds independently without starting from scratch each time, • Build and scale dynamic content systems that deliver personalized experiences across member segments without requiring bespoke effort each time, • Own the logic behind personalization, segmentation rules, content variations, send conditions, and keep it clean, documented, and reusable, • Partner with Engineering on data point enablement, troubleshooting, and pipeline work that powers the personalization engine at scale, • Own send frequency logic and governance across lifecycle programs, balancing engagement goals with member communication preferences and maintaining guardrails as program volume grows, • Serve as the strategic lead on agency partnerships, directing prioritization, solutioning, and quality across all lifecycle production work handled externally, • Ensure agency output meets Spring Health's quality bar; provide structured feedback and escalate when needed, • Track capacity against demand and flag resourcing issues proactively What Success Looks Like • Campaigns are built fast, launched clean, and perform to a consistently high quality bar, • The customization queue runs with clear SLAs, low escalations, and strong CS satisfaction, • The modular library grows over time, reducing bespoke effort and improving consistency across programs, • Frequency governance is airtight, members get the right messages at the right cadence without conflicts, • The lifecycle team spends more time on strategy because production is a solved problem What We're Looking For • 5–8 years of experience in lifecycle marketing or CRM with a strong hands-on production and execution focus, • Deep Iterable experience required, you should be comfortable building complex journeys, dynamic templates, and modular systems from scratch, • Experience managing a high-volume production queue in a B2B2C or SaaS environment, • Familiarity with agency management and the rhythms of a fast-moving lifecycle marketing team, • Strong attention to detail, clear communication, and the ability to juggle competing priorities without dropping balls, • Comfortable working within a defined platform scope while constantly looking for ways to build smarter and faster within it The target base salary range for this position is $153,500 - $194,310 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is looking for a Member Engagement Strategy Associate to join our fast-growing Member Growth Marketing team. This role is ideal for an early-career marketer who is excited to learn how to drive meaningful member engagement through thoughtful, data-informed marketing execution. You will support Member Engagement Strategy Managers across all verticals, helping to execute high-impact marketing initiatives for some of Spring Health's most strategic customers. As a key execution partner, you'll bring campaigns to life—supporting launches, managing deliverables, and fulfilling custom marketing needs that drive member enrollment, activation, and ongoing engagement. This role is designed as a growth pathway into a Member Engagement Strategy Lead position, offering hands-on experience in campaign execution, cross-functional collaboration, and exposure to strategic account marketing. This is a full-time, hybrid position based in New York, reporting to the Director, Member Engagement Strategy. This role operates on a hybrid model including 3 days per week working in our NYC office located at 60 Madison Ave. Occasional travel may be required for team or company events/meetings. What you'll do: • Support the execution of member marketing strategies across a portfolio of enterprise customers, partnering closely with Member Engagement Strategy Leads, • Manage end-to-end execution of lower complexity campaigns, including defining campaign briefs, test plans, and objectives; launching campaigns; and conducting post-deployment performance analysis. This includes collaborating closely with cross-functional teams to ensure campaigns align with objectives and customer requirements, • Manage campaign timelines and deliverables, ensuring work is completed accurately and on time, • Execute and fulfill custom marketing requests for high-priority accounts, including adapting templates or creating new assets as needed, • Support customer launches by coordinating materials and helping ensure smooth go-to-market execution, • Track and report on campaign performance, helping organize results and surface key insights, • Maintain organized documentation, templates, and processes to support team efficiency and scalability What success looks like in this role: • On-time delivery: 90–95% of campaigns and deliverables are completed on or before deadline, • Execution quality: Campaigns are deployed with a high level of accuracy, with minimal errors and strong attention to detail, • Engagement performance: Campaigns consistently meet or exceed standard industry benchmarks (e.g., email open and click rates), • Responsiveness: High-priority and custom requests are handled quickly and effectively across multiple accounts, • Member Engagement Strategy Leads and cross-functional partners view you as a reliable, proactive execution partner, • You demonstrate growth in understanding marketing strategy and performance, contributing increasingly thoughtful insights over time What you'll bring: • 1–3+ years of experience in marketing, communications, or a related field (internships welcome), • Strong attention to detail and organizational skills, with the ability to manage multiple projects at once, • Clear written and verbal communication skills, • Comfort working in a fast-paced environment with shifting priorities, • A proactive, "roll up your sleeves" test and learn mindset with strong sense of ownership over your work, • Ability to collaborate effectively across teams and incorporate feedback, • Interest in data-driven marketing and eagerness to learn how to interpret campaign performance, • Familiarity with or interest in project management and marketing tooling (i.e. Iterable, Asana, Smartsheets, Marq) a plus, • Passion for mental health and mission-driven work, • Experience with Iterable or other email CRM preferred, • Experience with B2B2C customers preferred The target base salary range for this position is $71,500 - $82,500, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Customer Success Manager to join our team. You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way. This is a full-time, remote position reporting into the Manager of Customer Success. What you'll be doing: • Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers., • Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product., • Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal., • Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health., • Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations., • Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience., • Participate in ongoing weekly team meetings and training to continue to enhance product knowledge., • Assist sales team with finalist calls and provide customer references as needed. What success looks like in this role: • Meet or exceed goals for role KPIs:, • Achieve 100% Net CACV Retention (effectively Net Revenue Retention) for your book of business, • Executing on renewals and upsells and driving variable revenue will all contribute to your and your team's Net CACV Retention numbers What we expect from you: • You have 3+ years of experience in account management, customer success, implementation or healthcare management., • You have experience in upselling and retaining customers to drive additional revenue., • You have experience using SaaS-based solutions and platforms., • You have experience owning the life cycle contract renewals., • You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction., • You have experience adhering to and achieving outlined KPIs., • You have experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM., • You have a deep passion to transform the U.S. healthcare system, especially mental health., • You have the willingness and ability to travel as needed (approx. 15%)., • You have a Bachelor's degree or higher, preferred. The target base salary range for this position is $86,000 - $98,000 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Our customers are achieving meaningful outcomes with Spring Health, and there's a significant opportunity to turn those stories into a growth lever. By systematically capturing customer impact and elevating our best customers as industry voices, we can accelerate pipeline, improve win rates, and strengthen the market credibility that makes everything else in our GTM motion more effective. The Customer Advocacy Director owns the strategy and execution for how customer stories drive growth. This is a senior individual contributor role accountable for building the programs, proving the ROI, and partnering with executive stakeholders to make customer advocacy a strategic priority. This means producing case studies and proof points that demonstrate results, deploying customer voices in active sales cycles to build buyer confidence, and cultivating a network of customer champions who speak at events, advise on our product, and connect with prospects in their peer communities. A central focus is building our luminaries program and Customer Advisory Board. These programs elevate our top customers as thought leaders, give them a platform to share their expertise, and create a feedback loop that shapes our product and strategy. This role also drives our annual customer awards program, recognizing customers who have achieved exceptional outcomes, and recruits customer speakers for our annual customer and prospect event. Additionally, the role supports regional events by activating customers to attend, speak, and connect with prospects where they are. This is a full-time remote position reporting to our Senior Director, B2B Content and Communications. Occasional travel may be required for team or company events or meetings. What you'll do: • Own the customer advocacy strategy end-to-end. Partner with VP and C-level stakeholders across Sales, CS, Marketing, and Product to align on priorities and secure investment. Present program impact to executive leadership and influence company-wide GTM strategy., • Own the customer storytelling engine. Produce case studies (written and video), extract proof points for Sales and campaigns, and ensure coverage across key segments. Manage agency partners or contractors for content production as needed., • Build and scale the reference program. Maintain a segmented reference database as the single source of truth for reference status, participation history, and fatigue tracking. Ensure requests are fulfilled quickly with the right customer matched to the right prospect., • Build a program that elevates top customers as industry voices. Identify and cultivate champions willing to speak, advise, and advocate. Place customers at conferences, webinars, and press opportunities. Recruit customer speakers for our annual customer and prospect event. Define the give/get framework for customer participation., • Drive the annual customer awards program end-to-end. Define nomination criteria, manage intake from CS and Sales, coordinate selection and announcements, and leverage winners for case studies, speaking, and PR., • Own the CAB strategy and execution (~50 participants). Plan and execute 1 annual in-person meeting and 2-3 virtual sessions. Gather strategic feedback and route insights to Product and leadership., • Activate customers to attend, speak at, and co-host regional events. Partner with Events and Sales to create peer networking opportunities in key markets., • Build the foundations: a customer database as the single source of truth, a give/get framework defining value exchange for participation, and RevOps infrastructure to connect activation to pipeline and revenue. What success looks like in this role: • Sales consistently uses customer proof to accelerate deals and win rate improves for reference-influenced opportunities, • A pipeline of customer stories covers key segments, use cases, and buyer personas, • Luminaries program produces a steady stream of speakers, press mentions, and peer advocates, • CAB operates at full capacity with strong participant NPS and insights that influence product and strategy, • Customer advocacy is recognized by leadership as a strategic growth lever with clear attribution to pipeline and revenue What you'll bring: • 10-12+ years of experience in customer marketing, customer advocacy, or customer success at a B2B company., • Track record of building, scaling, and proving ROI on customer programs (references, case studies, advisory boards, or speaker programs) with measurable business impact., • Experience partnering with VP and C-level stakeholders and presenting to executive leadership., • Strategic leadership: you can set the vision, build the roadmap, and influence cross-functional priorities without direct authority., • Relationship skills: you know how to earn customer trust and make the ask without burning goodwill., • Operational excellence: you can build systems, manage complexity, and deliver reliably at scale., • Experience managing agency partners, contractors, or cross-functional project teams., • Experience managing a Customer Advisory Board or executive engagement program., • Familiarity with advocacy platforms. Background in HR tech, benefits, or employer services. The target base salary range for this position is $176,500 - $230,500 , and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Delta Airlines is hiring remote Reservation Sales Agents to assist customers with flight bookings and travel information.