Medical Receptionist
hace 16 días
Great Neck
Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Key Responsibilities • Welcome patients, visitors, and healthcare providers in a courteous, professional, and patient-centered manner., • Answer, screen, and route incoming telephone calls while providing exceptional customer service., • Schedule, confirm, reschedule, and coordinate patient appointments to maximize provider productivity., • Maintain provider schedules, including consultations, follow-up visits, testing appointments, and referrals., • Register new patients and verify demographic, insurance, and billing information., • Verify insurance eligibility, obtain referrals and prior authorizations when required, and communicate insurance requirements to patients., • Collect copayments, outstanding balances, and process patient payments in accordance with company policies., • Monitor patient accounts and assist with payment arrangements when appropriate., • Receive, screen, and appropriately direct scheduled and walk-in patients and visitors., • Maintain accurate, complete, and up-to-date electronic medical records (EMR)., • Organize, file, retrieve, and maintain patient records and office documentation., • Coordinate with clinical staff to ensure efficient patient flow throughout the office., • Process incoming mail, correspondence, faxes, and other office documentation., • Monitor office supply inventory, place orders, and verify deliveries to support uninterrupted office operations., • Assist with maintaining office equipment by identifying operational issues and coordinating service or repairs., • Maintain a clean, organized, and welcoming reception area., • Protect patient privacy by maintaining strict compliance with HIPAA and all confidentiality standards., • Follow all company policies, procedures, and quality standards., • Participate in ongoing training and professional development opportunities., • Perform additional administrative duties as assigned to support the practice. Required Qualifications, • High school diploma or equivalent required., • Minimum of three (3) years of customer service experience in a professional setting., • Previous experience in a medical office, physician practice, or healthcare setting preferred., • Minimum of one (1) year of experience using Electronic Medical Record (EMR) systems preferred., • Proficiency with Microsoft Office Suite., • Knowledge of medical terminology preferred., • Previous experience with insurance verification, appointment scheduling, and patient registration preferred., • Previous experience in an ENT, Allergy, Immunology, or other specialty physician practice preferred but not required. Knowledge, Skills & Competencies, • Excellent interpersonal and customer service skills., • Strong verbal and written communication abilities., • Exceptional organizational and time management skills., • Ability to prioritize multiple responsibilities in a fast-paced healthcare environment., • Strong attention to detail and accuracy., • Professional telephone etiquette., • Ability to maintain confidentiality and exercise sound judgment., • Knowledge of medical office procedures, scheduling practices, and insurance verification., • Familiarity with Electronic Medical Record (EMR) systems., • Ability to work independently while contributing effectively within a collaborative healthcare team., • Commitment to providing compassionate, patient-centered care.