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Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description Reporting to the Hotel Manager, the Night Hotel Manager’s primary function is to manage the nightly operations of the Hotel. He/she acts as the manager on duty to all Guests and personnel. Furthermore, he/she represents the Hotel Manager during his/her absence overnight. RESPONSIBILITIES: • Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day, • Maintain high standards of personal appearance and grooming, outlined by Fairmont Hotels and Resorts grooming policy, and ensure compliance for all overnight colleagues, • Oversee hotel operations for all operational departments during the overnight, including Front Office, Royal Service, Housekeeping, In-Room-Dining, Culinary, Stewarding, Engineering and Security, • Responsible for the overnight cleaning and maintenance programs, and oversee 3rd party contractors and special projects in collaboration with the Director of Housekeeping, Director of Rooms, Director of Engineering, Director of Food and Beverage., • Perform the duties of the Night Manager two nights per week, and anytime required and carry out the Night Audit function including the provision of systems expertise as laid down by company requirements, • Ensure all internal controls are performed according to company requirements, • Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers, • Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency, • Follow previously determined “on the day” sales strategy in order to achieve maximum optimum rate, • Ensure the security of the hotel, its guests and visitors through regular checks and patrols throughout the night in conjunction with set procedures, • Act as a point of contact for all guests during their stay, • Recruit, train and develop Night Audit colleagues, • Manage staff schedules, wages, contracts and performance, • Effectively implement and deliver service standards in accordance to stipulated SOP’s, • Through delivery of service initiatives, complete guests satisfaction in front office, • Motivate and ensure colleagues of all departments are is fully updated, • Ensure all guests are treated courteously, • Complaints and problems are resolved and requests for special services are carried out, • Preparation of customer bills, • Use of all systems currently used by each section of front office, • Log all absenteeism and employee lateness, • Complete special projects in a timely manner as required by Director of Front Office, Division Heads, Hotel Manager and Managing Director, • Other duties as required Salary: $115,000 - $125,000 Qualifications • At least 4 years prior Management experience in Front Office and/or Housekeeping, • Previous PMS experience and expert Opera skills required, • Computer literate in Microsoft Window applications required, • University/College degree in a related discipline an asset, • Must possess a professional presentation, • Strong interpersonal and problem solving abilities, • Highly responsible & reliable, • Ability to work well under pressure in a fast paced environment, • Ability to work cohesively with fellow colleagues as part of a team, • Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information All your information will be kept confidential according to EEO guidelines.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Overview: The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel. Responsibilities: • Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis., • Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads., • Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts., • Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance., • Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets), • Meet all financial review dates and corporate directed programs in a timely fashion., • Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors., • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures., • Develop managers for future advancement through competency training and corporate sponsored training programs., • Participate in required M.O.D. coverage as scheduled., • Maintain, develop and monitor the effectiveness of the Lobby Ambassador program, • Maintain direct contact with and monitor the development of management trainees., • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance., • Oversee and assist in the Highgate Hotel’s budget process as required., • Oversee and assist in the Highgate Hotel’s monthly forecast process as required, • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards., • Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP, • Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol., • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation., • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. And GM, • Ensure complete processing of invoices daily by using the A/P process., • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar., • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers., • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees., • On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast., • Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff., • Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended., • Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff., • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps., • Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager., • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s., • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort., • Be in the public areas during peak times, greeting guests and offering assistance as needed., • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur., • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies., • Complete required corporate training modules, and become certified to train those as required., • Ensure that all scheduled meetings take place on the property., • In conjunction with the Director of Sales, conduct daily WBR meeting. Qualifications:, • At least 6 years progressive experience in a hotel or a related field, • Bachelor's Degree preferred., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: This 242-room hotel, located on the corner of Maiden Lane and Broadway, is housed in a historic building that dates back to 1903 and was originally a part of Manhattan's first jewelry district. The hotel's design by Stonehill & Taylor recalls its rich history by working with time and money as reoccurring themes. For guests looking to explore Lower Manhattan, the hotel is within walking distance of downtown's most popular sites including One World Trade, One World Observatory, 911 Memorial and Museum, Wall Street and Battery Park. Residence Inn New York World Trade Center 170 BroadwayNew York, NY 10007 Overview: The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities: • Assist the Director of Rooms with managing the Food & Beverage, Housekeeping, and Front Office operations, • Provide strong lobby presence to assist front desk agents and guest, • Provide all aspects of shift coverage in F&B operations as needed, • Balance the hotel room type inventory, • Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards), • Monitor and action Nor 1 upsell program, • Handle guest’s special requests and customer complaints during shift., • Perform all other front desk duties and responsibilities., • Investigate and handle complaints, disturbances, emergencies, etc. during shift, • Manage Employee Payroll, track attendance Dayforce, time edits, and conduct call-arounds for OT as needed, • Coach, train, counsel hourly associates and administer discipline as needed, • Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports., • Prepare, copy, and distribute reports as required., • Handle special guest requests., • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required. Qualifications:, • At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field., • Previous supervisory responsibilities, • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's., • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards., • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position., • Assist in maintaining and controlling all housekeeping equipment., • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Ensure that large guestroom turns are managed efficiently., • Ensure consistency with departmental opening and closing procedures., • Carry a pager at all times., • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's., • Develop employee morale and ensure training of Housekeeping personnel., • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis., • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards., • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis., • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security through correctly following Highgate Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Conduct pre-shift meetings for room attendants and housemen., • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available., • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies., • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Manage and organize large turn days (including group check-ins or check-outs)., • Monitor out-of-order, out-of-service, discrepant and show rooms., • Must maintain constant communication with Guest Services., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Maintain key control system for house keys., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores., • Monitor all V.I.P.'s, special guests and requests., • Review Housekeeping log book and Guest Request log on a daily basis., • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Use the telephone and computer system for reporting and verifying room status., • Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned., • Properly store, secure and issue supplies as needed to meet business demands., • Ensure completion of regular maintenance and cleaning projects on a biannual basis., • Ensure overall guest satisfaction. Qualifications:, • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Ace Hotel is a collection of individuals held together by an affinity for the soulful. We are not here to reinvent the hotel, but to readdress its conventions to keep them fresh, energized, human. We believe that hospitality is compassion, that it is not servility but genuine concern for others’ well-being. We like the stories that come with things and think that wherever you are, you should feel like you’re there. Work can be a beautiful thing when done beautifully, and it’s a lot more fun done together than apart. This, more than anything else, is why people want to sleep with us. Overview: The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's., • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards., • Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position., • Maintain and control all housekeeping equipment., • Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Conduct monthly guest supplies and cleaning supplies inventories., • Ensure that large guestroom turns are managed efficiently., • Ensure consistency with departmental opening and closing procedures., • Manage vendor contracts (i.e. dry cleaners, window washers, etc.)., • Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's., • Develop employee morale and ensure training of Housekeeping personnel., • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis., • Inspect all VIP rooms prior to arrival., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards., • Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis., • Conduct monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security by correctly following Highgate Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Conduct pre-shift meetings for room attendants and housemen., • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies., • Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Manage and organize large turn days (including group check-ins or check-outs)., • Monitor out-of-order, out-of-service, discrepant and show rooms., • Must maintain constant communication with Guest Services., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Establish and maintain key control system., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Housekeeping Department on their role in contributing to Medallia Scores., • Monitor all V.I.P.'s, special guests and requests., • Review Housekeeping log book and Guest Request log on a daily basis. Qualifications:, • At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience., • Supervisory experience required., • Must be profecient with MS Word and MS Excel., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Hilton Garden Inn New York Times Square Central is a brand new hotel ideally located on famous 42nd Street, steps from Broadway theaters, Restaurant Row & more. The hotel offers 282 brand-new guestrooms with king or two queen beds plus modern in-room amenities. Overview: The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities: • Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering), • Provide strong lobby presence to assist front desk agents and guest, • Provide all aspects of shift coverage in F&B operations as needed, • Balance the hotel room type inventory, • Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards), • Monitor and action Nor 1 upsell program, • Handle guest’s special requests and customer complaints during shift., • Perform all other front desk duties and responsibilities., • Investigate and handle complaints, disturbances, emergencies, etc. during shift, • Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed, • Coach, train, counsel hourly associates and administer discipline as needed, • Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports., • Prepare, copy, and distribute reports as required., • Handle special guest requests., • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required. Qualifications:, • At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field., • Previous supervisory responsibilities, • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by manager

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. _ Location: Overview: We are seeking an experienced Lifestyle Hotel Complex General Manager to lead two of our dynamic, properties.The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotels. Responsibilities: • Tour the operating departments daily, making adjustments as needed via department heads., • Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts., • Meet all financial review dates and corporate directed programs in a timely fashion., • Hold a monthly financial review with all department managers, M.O.D.'s and available supervisors., • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures., • Develop managers for future advancement through competency training and corporate sponsored training programs., • In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls., • Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis., • Participate in required M.O.D. coverage as scheduled., • Maintain direct contact with and monitor the development of management trainees., • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance., • Oversee and assist in the Highgate Hotel budget process as required., • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments., • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation., • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer., • Ensure complete processing of invoices daily by using the A/P process., • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar., • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers., • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees., • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast., • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff., • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended., • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff., • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps., • Perform any other duties as requested by the Vice President or Regional Director of Operations., • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s., • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort., • Be in the public areas during peak times, greeting guests and offering assistance as needed., • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur., • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies., • Complete required corporate training modules, and become certified to train those as required., • Ensure that all scheduled meetings take place on the property. Qualifications: • At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com. Location: The Manhattan at Times Square is a convenient hotel with best Times Square location directly on Seventh Avenue in the heart of Midtown. This comfortable hotel is walking distance to the best Manhattan has to offer and is only steps from Broadway theaters, Times Square, Central Park, Rockefeller Center, Radio City Music Hall and much more. The Manhattan at Times Square has 659 oversized guestrooms. For guests seeking an upgraded experience, the hotel has unveiled their Executive Class accommodations; located on the 18th floor, these brand-new guestrooms feature ultra-modern amenities, plush bedding and marble baths. Overview: The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency of the Guest Services. Responsibilities: • Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and), • Provide strong lobby presence to assist front desk agents and guest, • Provide all aspects of shift coverage in F&B operations as needed, • Balance the hotel room type inventory, • Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards), • Monitor and action Nor 1 upsell program, • Handle guest’s special requests and customer complaints during shift., • Perform all other front desk duties and responsibilities., • Investigate and handle complaints, disturbances, emergencies, etc. during shift, • Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed, • Coach, train, counsel hourly associates and administer discipline as needed, • Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports., • Prepare, copy, and distribute reports as required., • Handle special guest requests., • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required. Qualifications:, • At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field., • Previous supervisory responsibilities, • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by manager

Job Description OVERNIGHT OPERATIONS MANAGER The Overnight Supervisor is responsible to supervise and inspect the work of assigned areas, kitchens, bars, patios, staircases and/or public areas to ensure product quality standards are met and that optimum service is provided to clients according to hotel and company business objectives during the night time. Responsibilities: • Monitor and lead overnight team at various locations, • Train and supervise maintenance staff at the site, including night cleaners -- inspecting all areas and ensuring that standards are upheld., • Schedule routine cleaning and maintenance of all common areas, and as requested by the Property Managers., • Monitor the cleanliness of internal and external contractual obligations, • Monitor and operate cleaning equipment., • Cleaning and providing training with team members, • Ensure trash removal and maintain the organization of the trash area., • Assign projects to the overnight cleaning team, • Communicate to the director of operations with updates, feedback, inventories, orders, and disciplinary action, • Travel between sites nightly, • Monitor and control schedules Knowledge and Skills: Knowledge of proper use of equipment, materials and supplies used in maintenance work as well Inventory mechanical/janitorial supplies Must have excellent internal and external customer service skills Ability to lead others and motivate people Hands on experience with cleaning techniques, shampoo machines, buffers/waxers, floor cleaning including stripping, cleaning and sanitizing of kitchens, restrooms, ansul systems Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills Microsoft Office skills, i.e. Excel, Word plus Gmail, Google docs, Google calendar Excellent written and verbal communication skills Bi-lingual English/Spanish Must possess valid unrestricted US Drivers License Familiarity with driving in NYC metropolitan area Must be able to pass DMV background check Experience in Janitorial and Maintenance required. Requirements High school diploma or equivalent Minimum of 5 years experience in full-service hotels and full understanding of housekeeping and culinary cleaning standards Local candidates only U.S. Citizenship/Work Authorization required Five (5) years of supervisory experience Proven ability to effectively lead and manage the overall operation of the department budget and be able to control operating expenses, you must have intermediate to advanced knowledge of financial concepts, budgeting, and other accounting operations Be able to lift 50 pounds without restrictions Candidates should be strong leaders, detail-oriented, and committed to providing exceptional customer service Working conditions Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements: Identify and distinguish colors Stand for long periods of time Walk extended distances With fumes or airborne particles Near toxic or caustic chemicals Able to work overtime and irregular hours While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates. Equal Employment Opportunity employer. We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.

Job Title: Director, Front Office Department: Front Office Location: The Standard, High Line Reporting to: Rooms Director Job Purpose: The Director of the Front Office manages all aspects of the front office areas which may include, but are not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. The Director also assists the Hotel Manager in any requested tasks. Qualifications and Requirements: Brand Ambassador: Throughout the hotel we actively seek to employ a unique, diverse and thoughtful group of people that are committed to delivering our unconventional brand of hospitality while also growing with us: • They are committed to and fully comprehend the idea of being of service, • They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences, • They are ambitious, vibrant and social/friendly individuals;, • They genuinely embrace diversity in all forms, interested to have people from all race and gender to be their friend, • They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires, • They have personality and depth, • They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world, • They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease, • They are able to entertain guests in a compassionate, respectful and meaningful manner, • They are authentically themselves, • They want to play a role in constructing a kinder and better world Essential: • Understanding: Ability to read, comprehend and carry out instructions according to established procedures, • Comprehension: Fluent in the English language, • Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks, • Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s, • Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled, • Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations, • Bachelor’s degree in Hotel Management/Business Administration, • At least 5 years of work experience in Front Office/Guest Services Desirable: • Ability to multi-task, prioritize and work in a fast paced environment., • Ability to create, implement and analyze manual and automated reports, • Knowledgeable of all market segments, management strategies and techniques, • Operational knowledge of reservations and national sales process, • Knowledgeable of all corporate department functions, • Ability to develop and deliver effective training, • Comprehensive knowledge of personal computers and various property specific applications Physical: o Frequently standing up behind the desk and front office areas o Carrying or lifting items weighing up to 50 pounds o Handling various objects o Use a keyboard to operate various property management and reservations systems, etc. Main Responsibilities: • Provides an issue free work environment through motivation, support, empowerment and development for all personnel, • Proactively strives to build positive working relationships through teamwork and clear communication, • Ensures that all decisions and resulting actions are aligned with The Standard, High Line’s policy of 100% guest satisfaction producing a high level of service, • Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience, • Approves and facilitates associates 90-day and annual performance reviews., • Assists in continuously evaluating the performance of Front Office staff and takes corrective actions when necessary, • Reviews daily arrivals and ensures all guest preferences and special requests are fulfilled, • Maintains and accounts for assigned cash bank and front office cash record on daily basis documenting as necessary, • Solves, rectifies and mediates guest’s issues, • Corrects billing adjustments when necessary, • Approves / Conducts monthly departmental meetings with Front Desk Managers including preparing the agenda, scheduling and preparing the meeting minutes/follow up, • Implements and monitors the “up-sell” incentive program, • Completes all ordering/purchasing for department in line with checkbook/budget to any variance to budget must be approved by senior management, • Establishes supply par levels and ensures proper supply on hand at all times, • Oversee productivity performance in all Front office areas, flexing labor when necessary, • Approves Front Office schedules as prepared by Front Desk Managers, • Approves hourly line staff 90 day and annual reviews, • Prepares Desk Manager 90 day and annual reviews, • Assists Front Desk Managers as necessary, • Monitors results of arrival and departure audits conducted by Front Desk Managers, • Plans and conducts departmental training, • Reviews and approve coaching / counseling (Disciplinary Action Forms) prepared by front Desk Managers, • Ensures Succession planning for Front Desk Managers, Supervisors and GSA’s, • Ensures daily information has been reviewed with all associates prior to the start of their shift by Front Desk Manager including VIP’s, • Ensures Groups are checked out, balances are paid and guest ledger is current for the day, • Reviews guests’ feedback from all sources and implements plans for improvement, • Resolves / covers any staff shortages that arise on shift and is proactive in resolving any future staffing issues, • Establishes and Maintains Front Office inventory controls as it relates to equipment, supplies and uniforms, • Maintains computer equipment for proper functioning and Resolves/Communicates with IT and PMS Support as required, • Prepares and follows up on incidents and accident reports, • Reviews no-shows and facilitates further action, • Attends Daily Management Action Meetings, • Attends weekly department head meeting, • Communicates with other departments: housekeeping, maintenance, banquets to ensure any outstanding guest issues have been resolved, • Reviews all group arrivals to ensure billing and room type information are correct, • Conducts interviews for front office positions as needed, • Reviews schedules and maintains productivity in line with budget, • Ensures that payroll is updated daily and edits are few as all associates are required to punch in / out, • Facilitates the training and development of all associates, • Assists Hotel Manager with any requested tasks, • Understands The Standard, High Line product and brand identity, and upholds all service procedures and communication standards as outlined by brand Standard Operating Procedures, • Performs daily Guest Service Agent duties during peak periods or as needed, • Have Internal 1 on 1 with each reporting Manager on a bimonthly basis, • Help team understand the need for correct and fair progressive discipline, • 30-60-90 day evaluation needed for all new hires, • Ensure that all rules apply fairly to the Front Office team, • Lead overall quality score and trip advisor score communication, • Develop junior managers with training and development plan, • Performs miscellaneous duties as required Compensation & Benefits • $105k - $120k per year, • Excellent and Affordable Health Care coverage, • Life Insurance, Disability Insurance, Pet Insurance, • 401k with Company match after 1 year, • Up to 104 hours of PTO/56 hours of Paid Sick Time/32 hours of Unpaid Sick Time a year and company recognized holidays, • Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace, • Employee Meals, Employee Referral Program, Commuter Discounts, • Regular fun staff events and celebrations!

Job Description Our Mission: Since 1967, Odyssey House has been providing innovative services and programs to a broad population of individuals and families struggling with substance use and mental health disorders. Odyssey House helps New Yorkers of all ages—and across all five boroughs—beat drugs and alcohol with highly individualized treatment programs. Odyssey House provides high quality, holistic treatment impacting all major life spheres, including: psychological, physical, social, family, educational and spiritual in order to support personal rehabilitation, renewal and family restoration. If that sounds different than other treatment programs, you’re right. Because Odyssey is where recovery gets real. In addition to competitive salaries, Odyssey House offers: • A 35-hour work week (as opposed to a 40-hour work week), • Vacation Plan and Holiday Schedule, • Life Insurance, • Medical Insurance (Two Plans), • Dental and Vision Insurance, • Additional Insurance Coverages (hospitalization, accidental, critical illness coverage), • Long-Term & Short-Term Disability, • Flexible Spending Account/Health Reimbursement Account, • 403(b) Plan, • Corporate Counseling Associates (CCA) EAP benefit, • Ability Assist Counseling Services (through The Hartford), • Commuter Benefits, • Educational Assistance Programs, • Special shopping discounts through ADP Marketplace and PlumBenefits, • RUFit?! Fitness Program, • Pet Insurance, • Legal Assistance, • Optum Financial Service through ConnectYourCare, • Benefit Advocacy Center through Gallagher Hourly Compensation Range: $20.80-27.47 MAJOR FUNCTIONS: The Maintenance Worker is responsible for all renovations, adherence to safety codes and management of physical plant emergencies. She/he is also responsible for daily cleaning and housekeeping activities. SPECIFIC DUTIES & RESPONSIBILITIES: • Daily house run to assess condition of the facility relative to agency standards and determine areas of concern., • Ongoing maintenance of plumbing, electricity, heating and wiring., • Responsible for emergency and minor repairs to be completed in a timely fashion., • Responsible for responding to resident work orders in a timely fashion., • Responsible for ensuring apartment/living quarters are well maintained and clean., • Inspects apartments/living quarters and corrects deficiencies prior to arrival of new residents., • Perform carpentry work as needed., • Painting and maintenance of facility, both inside and out., • Maintain inventory and prepare purchase orders for maintenance and housekeeping supplies in a timely fashion., • In accordance with Program Director, responsible for compliance with all applicable regulations, codes and standards., • Completes housekeeping tasks and cleaning of facility at direction of supervisor., • Responsible for training new maintenance & housekeeping staff., • Attend regularly scheduled staff meetings., • Attend all required in-service training seminars., • Participate in quality improvement activities., • Other relevant duties as assigned.REQUIREMENTS: EDUCATION/TRAINING AND EXPERIENCE KNOWLEDGE, SKILLS AND ABILITIES, • High School Diploma or G.E.D required, • Minimum of two (2) years' experience in a New York City building, preferably, in a residential social service setting., • Must have a valid NYC Fire Department Certificate of Fitness., • Valid NYS Driver's License highly preferred but not required., • Proficiency with computer operation (Microsoft Word, Excel and Outlook programs)., • Must be able to work a flexible schedule., • Position requires on call availability. Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.

Job DescriptionDescription: Why Join ADAPT? It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities. For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth. SUMMARY Under the general direction of the program director or designee, the Residence Program Specialist is responsible for supporting the care, development, and independence of individuals living in an ADAPT Community Network residential facility. This role fosters dignity, respect, and learning while helping to create a safe, supportive, and homelike environment. The Residence Program Specialist provides direct support, skill-building, and advocacy to ensure that the people we support achieve their personal goals and enjoy the highest quality of life possible. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of the Residential Program Specialist will include, but are not limited to the following: • Provides care and supports the people we support in achieving greater independence and personal development., • Ensures the safety, health, and well-being of the people we support at all times., • Teaches and assists with activities of daily living (ADLs), including self-help, social, and community living skills., • Maintains a personalized, homelike, and respectful atmosphere within the residence., • Participates actively in interdisciplinary treatment plans and implements individualized program goals., • Documents daily activities, progress notes, incident reports, and other required records accurately and in a timely manner., • Responds to crisis situations and medical emergencies, including providing first aid and contacting emergency personnel as needed., • Contacts emergency personnel (police, fire, ambulance) when necessary to ensure safety of the people we support and staff., • Ensures all actions are conducted in a manner that prevents abuse, neglect, or exploitation, and immediately reports any concerns in accordance with agency policy., • Follows all OPWDD-approved behavior management guidelines, including use of approved interventions when required., • Administers medications as an Approved Medication Administration Personnel (AMAP), following agency protocols and under nursing supervision., • Provides transportation for the people we support to program, work, appointments, and recreational activities as needed., • Assists with meal planning, grocery shopping, and meal preparation to promote nutrition and independence., • Participates in housekeeping, laundry, and light maintenance tasks to ensure a safe, clean, and supportive environment., • Attends and participates in staff meetings, trainings, and in-service sessions to support ongoing development and quality care., • Promotes dignity, respect, and person-centered approaches in all interactions with the people we support, families, and staff., • Maintains confidentiality of all resident information and documentation., • Performs other related duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High School Diploma or GED required., • Six months of related experience is preferred but not required., • Employees must be approved Medication Administration Personnel (AMAP) at time of hire or within six months of date of hire., • Valid New York State Driver’s License, maintained in good standing, • Ability to read, write, speak and understand English., • Strong interpersonal and communication skills for working effectively with the people we support, families, coworkers, and community partners., • Ability to respond appropriately to crisis situations and make sound decisions under pressure., • Commitment to maintaining confidentiality and safeguarding the rights of the people we support., • Ability to work independently and as part of a team. COMPENSATION: $20.17/hour (after probation) + Industry-Leading Benefits for all full-time employees. At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture. ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels. Requirements:

Job DescriptionDescription: Why Join ADAPT? It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities. For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth. SUMMARY Under the general direction of the program director or designee, the Residence Program Specialist is responsible for supporting the care, development, and independence of individuals living in an ADAPT Community Network residential facility. This role fosters dignity, respect, and learning while helping to create a safe, supportive, and homelike environment. The Residence Program Specialist provides direct support, skill-building, and advocacy to ensure that the people we support achieve their personal goals and enjoy the highest quality of life possible. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of the Residential Program Specialist will include, but are not limited to the following: • Provides care and supports the people we support in achieving greater independence and personal development., • Ensures the safety, health, and well-being of the people we support at all times., • Teaches and assists with activities of daily living (ADLs), including self-help, social, and community living skills., • Maintains a personalized, homelike, and respectful atmosphere within the residence., • Participates actively in interdisciplinary treatment plans and implements individualized program goals., • Documents daily activities, progress notes, incident reports, and other required records accurately and in a timely manner., • Responds to crisis situations and medical emergencies, including providing first aid and contacting emergency personnel as needed., • Contacts emergency personnel (police, fire, ambulance) when necessary to ensure safety of the people we support and staff., • Ensures all actions are conducted in a manner that prevents abuse, neglect, or exploitation, and immediately reports any concerns in accordance with agency policy., • Follows all OPWDD-approved behavior management guidelines, including use of approved interventions when required., • Administers medications as an Approved Medication Administration Personnel (AMAP), following agency protocols and under nursing supervision., • Provides transportation for the people we support to program, work, appointments, and recreational activities as needed., • Assists with meal planning, grocery shopping, and meal preparation to promote nutrition and independence., • Participates in housekeeping, laundry, and light maintenance tasks to ensure a safe, clean, and supportive environment., • Attends and participates in staff meetings, trainings, and in-service sessions to support ongoing development and quality care., • Promotes dignity, respect, and person-centered approaches in all interactions with the people we support, families, and staff., • Maintains confidentiality of all resident information and documentation., • Performs other related duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High School Diploma or GED required., • Six months of related experience is preferred but not required., • Employees must be approved Medication Administration Personnel (AMAP) at time of hire or within six months of date of hire., • Valid New York State Driver’s License, maintained in good standing, • Ability to read, write, speak and understand English., • Strong interpersonal and communication skills for working effectively with the people we support, families, coworkers, and community partners., • Ability to respond appropriately to crisis situations and make sound decisions under pressure., • Commitment to maintaining confidentiality and safeguarding the rights of the people we support., • Ability to work independently and as part of a team. COMPENSATION: $20.17/hour (after probation) + Industry-Leading Benefits for all full-time employees. At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture. ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels. Requirements:

Job Description About Us: Acacia Network, the leading Latino integration care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, and great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing, and community-building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland, and Puerto Rico. Job description Under supervision of the Director of Social Service, the Case Manager is responsible for providing case management, housing support to clients and monthly reporting requirements that will ensure compliance with the parameters of the program. The requirements listed below represent the knowledge, skills, and/or ability required. The salary for the Case Manager is $40,000 - $45,000/annually based on relevant experience. KEY ESSENTIAL FUNCTIONS: Client Advocacy: • Conducts needs assessment and case management for assigned families, • Conducts intakes, home visits and apartment inspections., • Holds bi-weekly interviews with clients., • Maintains up to date files including client history and profile., • Provides information and referrals, arranges for provision of services, advocates and intervenes with government agencies, short-term counseling and assists in developing service plan with goal of restoring family independence., • Coordinates workshops, seminars and other activities for general client population., • Performs other related duties as assigned., • Makes recommendations to improve level of services. Relocation Services: • Meet with Head of Household and begin filling out Section 8, NYCHA and/or Homeless Housing Application. Complete documentation in a timely manner., • Meet with Head of Household every two weeks to determine housing status and immediate needs., • Contact landlord/broker to schedule appointment to see apartment., • Follow up with landlord/broker to assure that Section 8 package or other related documents was submitted., • Schedule Head of Household for Apartment Inspection with housing site., • Follow-up meeting with resident for Lease signing., • Follow-up meeting, after lease has been signed, then schedule resident for move out., • Contact Public Assistance agency to request rent checks. Case Management and Record Keeping: • Provides case management and on site crisis intervention., • Completes required service plans., • Educates participants with respect to good housekeeping and home-safety practices, budgeting and landlord/tenant relations, as necessary., • Maintains appropriate documentation of all tenant contacts., • Documents monthly progress notes in the participants’ chart., • Conducts home visits to help evaluate participants’ compliance with the rules and regulations of the program and to assess the need for referral to supportive services., • Reports any alleged child neglect or abuse to the ACS agency or the authorities. EDUCATION AND REQUIRMENTS: • BA degree in relevant field (Masters degree preferred), • Minimum of 2 years of Case Management Experience, • Experience working with homeless population(s), • Housing Knowledge, • Familiarity with community Resources, • Excellent oral and written communication Acacia Network is an equal opportunity employer

Job Description Salary: $72,000 - $78,000 Other Forms of Compensation: Pay Grade: 12 Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job Summary Working as an Assistant Director, you are responsible for assisting the Director of Environmental Services in directing and leading all aspects of the operational needs of the Housekeeping Department. You will coordinate the tasks of the Operations Managers. You will serve as a liaison between administration and hospital departments and deliver the highest possible level of service. Key Responsibilities: • Establishes and reviews standards and work procedures for all Housekeeping staff in accordance with established policies and practices of the facility, • Plans work schedules, hours, areas of work, and job duties to ensure adequate housekeeping services are rendered to all areas, • Interviews, selects, hires, evaluates, and recommends termination of facility housekeeping personnel according to facility standards., • Orients, trains, develops and supervises all staff, • Performs regular facility inspections and evaluations; ability to recommend action items; assists with relocations within the facility, • Conducts regular staff meetings and communicates with members of other departments to coordinate housekeeping activities, • Schedules major project work, assuring that adequate staff and supplies are available, • Conducts regular inventory of housekeeping supplies, • Assists Department Director with budgetsPreferred Qualifications:, • Bachelor’s degree or equivalent work history required, • Solid understanding of all housekeeping procedures preferred, • Demonstrated progressive growth in the field of health care housekeeping facility maintenance, • Good work ethic, intense drive, and initiative for quality and customer service, • Excellent written and verbal communication, listening and empathy, and decision-making (one-on-one and group) skills, • Ability to apply a participative approach to managing staff, to function appropriately under stress, to coordinate and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements, • Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required Apply to Crothall today! Crothall is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Crothall are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Flexible Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyCrothall.pdf Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace. Req ID: 1531484 Crothall Healthcare JANELLE C. ALLEN [[req_classification]]

Job Description:\n\nPosition Summary Practice of Peace Foundation (“POP” or “the Organization”) is a New York City-based nonprofit corporation operating shelter sites and a community resource room across the Bronx and Queens in service of individuals and families experiencing homelessness. The Organization integrates transitional housing with mental health services delivered through the principles of the Health Realization Approach. The Facility Manager is responsible for the overall management of the Freeman Residence Shelter’s physical operations, ensuring a safe, clean, and well-maintained environment for residents and staff. This position oversees facilities, maintenance, housekeeping, security, procurement, and Residential Aides, and ensures the infrastructure and daily operations support the effective delivery of services led by the Director of Social Services. This role requires strong leadership and the ability to manage multiple priorities in a 24-hour residential facility. This position operates within a DHS-funded shelter environment and is governed by applicable DHS and OTDA facility standards, the New York City Building, Fire, and Health Codes (DOB, FDNY, DOH), OSHA requirements, and all other applicable laws and POP policy. Essential Duties & Responsibilities The following duties are essential functions of the position within the meaning of the Americans with Disabilities Act (ADA) and the New York State and New York City Human Rights Laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions, except where doing so would impose an undue hardship on the Organization. The list below is representative and is not intended to be exhaustive. Operational OversightSupervise and manage the operations team, including Residential Aides, maintenance, housekeeping, and security staff.Develop, implement, and enforce operational policies, procedures, and standards of conduct.Ensure all shelter operations comply with DHS, OTDA, FDNY, DOH, DOB, and OSHA regulations.Conduct regular walkthroughs to monitor facility conditions, cleanliness, and resident safety, and address operational issues promptly, escalating critical concerns to the Site Director. Residential Aide SupervisionOversee the hiring, training, scheduling, and evaluation of Residential Aides.Provide coaching, performance feedback, and guidance on resident interactions and emergency protocols.Coordinate staffing to cover 24/7 operations and respond to emergencies. Facilities, Budget & Emergency ResponseOversee building maintenance, repairs, and preventive maintenance schedules, and ensure fire-safety, sanitation, and environmental-compliance standards are met.Manage the operations budget, procurement, inventory, and vendor contracts for quality, cost, and service delivery.Monitor security systems and safety procedures, including drills and emergency preparedness, and investigate and document incidents.Respond to operational emergencies and serve as the after-hours point of contact for operational issues.Perform other duties as assigned by the Site Director. Minimum Qualifications Candidates must satisfy the qualifications set forth below. POP reserves the right to determine, in its sole discretion, whether a candidate’s education, credentials, and experience satisfy the requirements of this position. Education & ExperienceBachelor’s degree in Business Administration, Facilities Management, Public Administration, or a related field required.Minimum of five to seven (5–7) years of experience in operations, facilities, or property management; shelter experience preferred.Minimum of three (3) years supervising front-line staff (Residential Aides, security, housekeeping, or maintenance).Knowledge of NYC building codes, shelter compliance, and DHS/OTDA regulations preferred; Fire Safety Director or related certification (e.g., F-80, S-95) preferred or required by building classification. Knowledge, Skills & AbilitiesStrong leadership, team-management, and crisis-management skills.Ability to manage budgets, contracts, and operational logistics effectively.Proficiency in Microsoft Office and basic facility-management software.Physical ability to conduct facility walkthroughs, climb stairs, and respond to emergencies. Work Environment & Physical Demands This is an on-site position at the Freeman Residence Shelter, 999 Freeman Avenue, Bronx, NY 10459. Although this position is exempt and not assigned to a fixed shift, POP shelter sites operate twenty-four (24) hours per day, seven (7) days per week, and the position requires availability outside standard business hours, including evenings, weekends, and holidays, to respond to operational matters, emergencies, and critical incidents. On-call availability is required. The assigned work location, schedule, reporting relationships, and specific duties are subject to change in the sole discretion of the Organization in response to programmatic, funder, and operational needs, with or without prior notice. The physical demands described below are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations will be considered in accordance with the Americans with Disabilities Act and applicable state and local laws.Ability to stand, walk, bend, stoop, kneel, climb, and reach for the majority of a shift.Ability to frequently lift, carry, push, or pull up to fifty (50) pounds, and occasionally more with assistance (e.g., furniture, equipment, supplies, donations).Ability to climb ladders and stairs and to work in confined spaces or at heights as required.Ability to safely use hand tools, power tools, and cleaning chemicals in accordance with manufacturer and safety guidelines.Ability to communicate clearly in person, by telephone, and in writing in English.Reasonable likelihood of exposure to cleaning agents, dust, fumes, and a shelter environment serving individuals with complex behavioral health, substance use, and medical conditions. Use of universal precautions and personal protective equipment is required as appropriate. Conditions of Employment Employment in this position is contingent upon, and continued employment requires ongoing compliance with, the following:Pre-Employment Screening. Successful completion of a criminal background check, fingerprinting (in accordance with applicable DHS and New York State requirements), reference checks, and any other screening required by law or by POP’s funders.Successful Passing of Interview with DHS: The DHS office must interview and screen this position in addition to the Practice of Peace Foundation. Upon successful clearance from the DHS office, we can proceed with your employment.Child Welfare Clearance. For positions involving direct contact with children or with families with children, clearance through the New York Statewide Central Register of Child Abuse and Maltreatment (SCR), pursuant to Section 424-a of the New York State Social Services Law.Work Authorization. Verification of identity and employment eligibility in accordance with the Immigration Reform and Control Act and the federal E-Verify program.Mandated Reporting. Pursuant to New York State Social Services Law §§ 413 and 473, the Site Director is a Mandated Reporter and shall report suspected child abuse or maltreatment to the Statewide Central Register, and suspected abuse, neglect, or financial exploitation of vulnerable adults to Adult Protective Services (APS), in accordance with applicable law and POP policy.Confidentiality. Strict maintenance of the confidentiality of all client, personnel, and proprietary information in accordance with HIPAA, 42 CFR Part 2, New York Mental Hygiene Law, DHS confidentiality requirements, and POP’s Confidentiality Policy.Policy Compliance. Compliance with all POP policies and procedures, including without limitation the Conflict of Interest Policy, Code of Conduct, Anti-Harassment Policy, and all applicable federal, New York State, and New York City laws and regulations.Training. Timely completion of all DHS-mandated trainings (via the Absorb Learning Management System or successor system) and all POP-mandated trainings, including training in the Health Realization Approach.Credentials. Maintenance in good standing of any credential or license required for the position (any required management credential, if applicable), and prompt notification to POP of any change in credential or licensure status. A failure to satisfy or maintain any of the foregoing conditions, or any material misrepresentation in connection with the application or employment process, may result in disciplinary action up to and including immediate termination of employment, subject to applicable law. Compensation & Benefits In accordance with New York State Labor Law § 194-b (Pay Transparency Law), the annual salary range for this position is $60,000 - $65,000. Actual compensation will be determined based on the candidate’s qualifications, experience, internal equity, and applicable program funding. Eligible employees may participate in the following benefit programs, subject to plan eligibility requirements, applicable waiting periods, and the terms and conditions of the governing plan documents:Medical insurance, with multiple plan optionsDental insurance, 100% employer-paidVision insurance, 100% employer-paid401(k) retirement plan with employer matching contributionPaid Time Off (PTO), paid holidays, and sick and safe leave in accordance with applicable lawEmployee Assistance Program (EAP) The foregoing is a summary of available benefit programs and does not create any contractual right to any benefit. All benefit programs are governed by the applicable plan documents, summary plan descriptions, and Organization policies, which control in the event of any inconsistency with this summary. Practice of Peace Foundation reserves the right, in its sole discretion and consistent with applicable law, to modify, amend, suspend, or terminate any benefit program, in whole or in part, at any time and with or without notice. Equal Employment Opportunity Practice of Peace Foundation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital or partnership status, caregiver or familial status, pregnancy (including childbirth, lactation, and related medical conditions), military or veteran status, genetic information or predisposing genetic characteristics, citizenship or immigration status, status as a victim of domestic violence, sexual violence, or stalking, arrest or conviction record (consistent with applicable law), or any other characteristic protected by federal, New York State, or New York City law. In accordance with the Americans with Disabilities Act, the New York State Human Rights Law, and the New York City Human Rights Law, the Organization provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their position, except where doing so would impose an undue hardship. Applicants requiring accommodation during the application or interview process should contact Human Resources. Individuals from historically underrepresented communities, individuals with lived experience of homelessness or recovery, and individuals eligible for participation in the New York City 55-a Program are encouraged to apply. General ProvisionsNature of Job Description. This job description is intended to describe the general nature and level of work performed by an individual assigned to this position. It is not an exhaustive list of all responsibilities, duties, skills, working conditions, or qualifications associated with the position, and is not a contract of employment or guarantee of employment for any specific term.Reservation of Rights. Practice of Peace Foundation reserves the right, in its sole discretion and consistent with applicable law, to modify, add to, or eliminate any of the duties, responsibilities, qualifications, work location, schedule, reporting relationships, compensation, or benefits described in this job description at any time, with or without prior notice, to meet the operational, programmatic, and contractual needs of the Organization.At-Will Employment; Funder Requirements; Governing Law. Employment with the Practice of Peace Foundation is at-will. Either the employee or the Organization may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law. No statement contained in this job description, in any employee handbook, or in any other Organization communication is intended to, nor shall it be construed to, alter the at-will nature of the employment relationship. This position is supported in whole or in part by government contracts and is subject to all applicable funder requirements, including those of the New York City Department of Homeless Services; continuation of the position is contingent on continued funding and contractual authorization. This job description and the employment relationship to which it relates shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict-of-laws principles.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description At Faena New York, the Guest Experience Manager serves as a key leader in delivering a transcendent guest journey—curating personalized, meaningful experiences that embody the Faena spirit of art, culture, and service excellence. This role oversees the Guest Experience Agents, Guest Experience Ambassadors, and the Butler team, ensuring that all touchpoints reflect the highest standards of hospitality. As the operational leader in the absence of the Director of Guest Experiences and Assistant Director of Guest Experiences, this role will drive day-to-day performance, coordinate service delivery across departments, and resolve challenges with confidence, discretion, and grace. This role is responsible for managing the guest-facing team, mentoring supervisors and line-level colleagues, and collaborating with other departments to enhance the overall guest experience. This full time position has annual salary of $90,000 per year. DUTIES AND RESPONSIBILITIES • Lead, train, and inspire the Guest Experience teams, ensuring consistency in service delivery, guest engagement, and brand standards., • Serve as the acting leader in the absence of the Director of Guest Experiences and Assistant Director of Guest Experiences., • Resolve guest issues with discretion and efficiency, ensuring full satisfaction and proper documentation., • Maintain a visible presence in guest-facing areas—including The Cathedral and The Library—to support teams and assist guests in real time., • Ensure that guest preferences, profiles, and special requests are accurately recorded, communicated, and fulfilled., • Monitor team performance and actively coach staff on service excellence, upselling, communication, and handling complex requests., • Oversee arrival and departure coordination for VIPs, special occasions, and high-touch guests., • Maintain full knowledge of in-house guests, room types, hotel offerings, local events, and operational schedules., • Collaborate closely with Housekeeping, Food & Beverage, Concierge, Security, and Engineering to facilitate seamless service experiences., • Review and follow up on all guest feedback—verbal and written—to drive continuous improvement., • Manage daily communication logs and ensure relevant information is passed along between shifts and teams., • Handle emergency or unusual situations with professionalism and calm, serving as the point of contact during critical moments., • Support the team in executing personalized guest experiences, amenity programs, and curated guest itineraries., • Uphold security protocols, ensure guest confidentiality, and maintain a luxury environment that is safe and welcoming at all times.Qualifications, • Minimum 3 years of front office or rooms leadership in a luxury hotel or resort., • Prior experience with Forbes properties preferred., • Bachelor's degree in Hospitality or related field; or equivalent work experience., • Advanced knowledge of Opera or equivalent PMS system., • Experience in a hotel pre-opening or repositioning environment is a plus., • Passion for luxury service, cultural storytelling, and creating emotional guest connections., • Flexible schedule, including availability for evenings, weekends, and holidays as needed. SKILLS • Strong conflict resolution, problem-solving, and decision-making skills., • Excellent written and verbal communication skills., • Highly organized and adaptable, with a strong sense of urgency and attention to detail., • Detail-oriented with ability to manage multiple priorities under pressure., • High emotional intelligence and luxury guest engagement capability., • Professional, polished, and guest-centric demeanor. PHYSICAL DEMANDS AND WORK ENVIRONMENT • Endure various physical movements throughout the work areas, • Ability to move safely in uneven terrain or in confined spaces, • Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift, • Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description:\n\nPosition Summary Practice of Peace Foundation (“POP” or “the Organization”) is a New York City-based nonprofit corporation operating shelter sites and a community resource room across the Bronx and Queens in service of individuals and families experiencing homelessness. The Organization integrates transitional housing with mental health services delivered through the principles of the Health Realization Approach. The Housing Specialist (Case Manager) plays a critical role in supporting residents in securing and maintaining permanent housing. This position develops and implements individualized housing and service plans tailored to each resident’s needs, income, resources, and long-term goals, and serves as a key connector between residents and community-based services, including mental health care, financial assistance, and employment support. The role requires strong case-management skills and a deep understanding of housing systems, especially for individuals with health, mental health, or substance use challenges. This position operates within a DHS-funded shelter environment and is governed by DHS Case Management and housing placement guidelines, 18 NYCRR Part 491 and/or Part 900 as applicable, and all other applicable laws and POP policy. Essential Duties & Responsibilities The following duties are essential functions of the position within the meaning of the Americans with Disabilities Act (ADA) and the New York State and New York City Human Rights Laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions, except where doing so would impose an undue hardship on the Organization. The list below is representative and is not intended to be exhaustive. Housing SupportDevelop and implement Independent Living Plans (ILPs) with a focus on permanent housing goals.Assist residents with housing searches, including providing leads and advocating with landlords and brokers.Guide residents through housing application processes and rental-subsidy programs (e.g., DHS housing packets, CityFHEPS, NYCHA, Section 8, SOTA, NYC Housing Lottery).Escort residents to housing interviews, lease signings, and apartment inspections as needed.Enroll residents in DHS CARES and complete and submit HHAs on their behalf. Case Management & Resident SupportProvide regular counseling, crisis intervention, and service referrals.Meet weekly with residents on assigned caseloads to review housing and service plans and adjust as necessary.Assist residents in maintaining enrollment in public-benefit programs and coordinate with the Department of Education for school placement and support services for children (ESL/ELL, IEP).Promote independent-living skills (budgeting, nutrition, hygiene, housekeeping) through workshops and one-on-one coaching, and connect residents with employment and vocational training.Conduct weekly room inspections to monitor hygiene and safety standards.Administrative DutiesMaintain timely and accurate documentation in DHS CARES, including case notes and service updates.Submit incident reports and witness statements when required.Participate in staff meetings, trainings, and case conferences.Perform other duties as assigned by the Case Manager Supervisor. Minimum Qualifications Candidates must satisfy the qualifications set forth below. POP reserves the right to determine, in its sole discretion, whether a candidate’s education, credentials, and experience satisfy the requirements of this position. Education & ExperienceBachelor’s degree in social services or a related field (Social Work, Human Services, Sociology, Psychology, Human Relations).Minimum of two (2) years of experience in case management, housing services, counseling, or advocacy in a social-services setting.A minimum of five (5) years of case-management experience in the past seven (7) years may be substituted for the educational requirement.Experience working with immigrants and/or understanding of immigration issues strongly preferred. Skills & CompetenciesStrong verbal and written communication; English required, Spanish or multilingual strongly preferred.Computer literacy in MS Word, Excel, and Outlook; basic budgeting skills.Highly organized, detail-oriented, and able to meet deadlines in a fast-paced environment.Physical ability to make unit visits, including walking distances and climbing stairs. Work Environment & Physical Demands This is an on-site position at the Freeman Residence Shelter, 999 Freeman Avenue, Bronx, NY 10459. The position is regularly scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m.; however, POP shelter sites operate twenty-four (24) hours per day, seven (7) days per week, and the schedule may include evenings, weekends, and holidays as operational needs require. The assigned work location, schedule, reporting relationships, and specific duties are subject to change in the sole discretion of the Organization in response to programmatic, funder, and operational needs, with or without prior notice. The physical demands described below are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations will be considered in accordance with the Americans with Disabilities Act and applicable state and local laws.Ability to sit and use a computer workstation for extended periods (up to six (6) hours per shift).Ability to traverse the shelter facility, including climbing stairs to access multiple floors. Ability to occasionally lift, carry, push, or pull up to twenty-five (25) pounds (e.g., supplies, donations, files).Ability to respond physically to crisis situations, including standing, walking, or moving rapidly through the facility as required.Ability to communicate clearly in person, by telephone, and in writing in English.Reasonable likelihood of exposure to a shelter environment serving individuals with complex behavioral health, substance use, and medical conditions, which may include occasional exposure to verbal conflict, emotional distress, or communicable illness. Use of universal precautions and personal protective equipment is required as appropriate. Conditions of Employment Employment in this position is contingent upon, and continued employment requires ongoing compliance with, the following:Pre-Employment Screening. Successful completion of a criminal background check, fingerprinting (in accordance with applicable DHS and New York State requirements), reference checks, and any other screening required by law or by POP’s funders.Successful Passing of Interview with DHS: The DHS office must interview and screen this position in addition to the Practice of Peace Foundation. Upon successful clearance from the DHS office, we can proceed with your employment.Child Welfare Clearance. For positions involving direct contact with children or with families with children, clearance through the New York Statewide Central Register of Child Abuse and Maltreatment (SCR), pursuant to Section 424-a of the New York State Social Services Law.Work Authorization. Verification of identity and employment eligibility in accordance with the Immigration Reform and Control Act and the federal E-Verify program.Mandated Reporting. Pursuant to New York State Social Services Law §§ 413 and 473, the Site Director is a Mandated Reporter and shall report suspected child abuse or maltreatment to the Statewide Central Register, and suspected abuse, neglect, or financial exploitation of vulnerable adults to Adult Protective Services (APS), in accordance with applicable law and POP policy.Confidentiality. Strict maintenance of the confidentiality of all client, personnel, and proprietary information in accordance with HIPAA, 42 CFR Part 2, New York Mental Hygiene Law, DHS confidentiality requirements, and POP’s Confidentiality Policy.Policy Compliance. Compliance with all POP policies and procedures, including without limitation the Conflict of Interest Policy, Code of Conduct, Anti-Harassment Policy, and all applicable federal, New York State, and New York City laws and regulations.Training. Timely completion of all DHS-mandated trainings (via the Absorb Learning Management System or successor system) and all POP-mandated trainings, including training in the Health Realization Approach.Credentials. Maintenance in good standing of any credential or license required for the position (any required management credential, if applicable), and prompt notification to POP of any change in credential or licensure status. A failure to satisfy or maintain any of the foregoing conditions, or any material misrepresentation in connection with the application or employment process, may result in disciplinary action up to and including immediate termination of employment, subject to applicable law. Compensation & Benefits In accordance with New York State Labor Law § 194-b (Pay Transparency Law), the annual salary range for this position is $45,000 – $50,000, which is equivalent to approximately $21.63 – $24.04 / hour based on a 2,080-hour work year. Actual compensation will be determined based on the candidate’s qualifications, experience, internal equity, and applicable program funding. Eligible employees may participate in the following benefit programs, subject to plan eligibility requirements, applicable waiting periods, and the terms and conditions of the governing plan documents:Medical insurance, with multiple plan optionsDental insurance, 100% employer-paidVision insurance, 100% employer-paid401(k) retirement plan with employer matching contributionPaid Time Off (PTO), paid holidays, and sick and safe leave in accordance with applicable lawEmployee Assistance Program (EAP) The foregoing is a summary of available benefit programs and does not create any contractual right to any benefit. All benefit programs are governed by the applicable plan documents, summary plan descriptions, and Organization policies, which control in the event of any inconsistency with this summary. Practice of Peace Foundation reserves the right, in its sole discretion and consistent with applicable law, to modify, amend, suspend, or terminate any benefit program, in whole or in part, at any time and with or without notice. Equal Employment Opportunity Practice of Peace Foundation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital or partnership status, caregiver or familial status, pregnancy (including childbirth, lactation, and related medical conditions), military or veteran status, genetic information or predisposing genetic characteristics, citizenship or immigration status, status as a victim of domestic violence, sexual violence, or stalking, arrest or conviction record (consistent with applicable law), or any other characteristic protected by federal, New York State, or New York City law. In accordance with the Americans with Disabilities Act, the New York State Human Rights Law, and the New York City Human Rights Law, the Organization provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their position, except where doing so would impose an undue hardship. Applicants requiring accommodation during the application or interview process should contact Human Resources. Individuals from historically underrepresented communities, individuals with lived experience of homelessness or recovery, and individuals eligible for participation in the New York City 55-a Program are encouraged to apply. General ProvisionsNature of Job Description. This job description is intended to describe the general nature and level of work performed by an individual assigned to this position. It is not an exhaustive list of all responsibilities, duties, skills, working conditions, or qualifications associated with the position, and is not a contract of employment or guarantee of employment for any specific term.Reservation of Rights. Practice of Peace Foundation reserves the right, in its sole discretion and consistent with applicable law, to modify, add to, or eliminate any of the duties, responsibilities, qualifications, work location, schedule, reporting relationships, compensation, or benefits described in this job description at any time, with or without prior notice, to meet the operational, programmatic, and contractual needs of the Organization.At-Will Employment; Funder Requirements; Governing Law. Employment with the Practice of Peace Foundation is at-will. Either the employee or the Organization may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law. No statement contained in this job description, in any employee handbook, or in any other Organization communication is intended to, nor shall it be construed to, alter the at-will nature of the employment relationship. This position is supported in whole or in part by government contracts and is subject to all applicable funder requirements, including those of the New York City Department of Homeless Services; continuation of the position is contingent on continued funding and contractual authorization. This job description and the employment relationship to which it relates shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict-of-laws principles.

Job Description Job title: Intake Specialist Reports to: Director of Social Services/Program Director FLSA Status: Non-Exempt (Hourly) / Full Time Date Issued: January 2021 POSITION SUMMARY: The House Manager/Intake Specialist overseas the direct care of the residents, manages the intake process, and coordinates with the security department to ensure the safety of clients residing in the facility. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions: • Supervises staff. Participates in training and evaluation of work performance of staff and volunteers., • Participates in-group training sessions in first aid, security techniques., • Facilitates and coordinates the intake process for all incoming residents in accordance with DHS., • Maintains the house log, prepare incident reports, and serves as mediator for client disputes., • Conduct weekly unit inspections for ACS and new born 0-12 months., • Conducts regular inspections of the buildings. Ensures client safety and compliance with operational procedures, standards and regulations., • Responds to emergencies as they arise. Interface with police department, fire department, EMS and other public service entitles., • Conducts required periodic fire drills, informs staff of safety and building policies and procedures., • Records and reports maintenance needs to violations of the building and fire codes to the program Director., • Arranges with housekeeping staff for bedding, linens and personal hygiene needs of consumers., • Attends staff meetings as requested., • Assist Security guards when needed., • Conduct monthly house meetings., • Maintains food logs, handles food delivery and handles meal delivery to clients., • Perform other job duties and special projects assigned by management. ADDITIONAL JOB FUNCTIONS: • Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook., • Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. • Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. Maintains and communicates a positive “can do” attitude with internal and external stakeholders., • Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics., • Systems Thinking: Demonstrates an ability to (a) see how organizational systems (e.g., internal/external conditions, processes, people) interact and influence each other, and (b) how these systems create and contribute to specific issues (e.g., high voluntary turnover) and strengths (e.g., strong customer focus)., • Planning / Organization: Prioritizes and plans work activities; Uses time efficiently: Plans for additional resources; Develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly., • Service and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization., • Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification., • Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information., • Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values., • Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments., • Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. • Minimum Required Education & Experience:, • HS Diploma or GED required and, • 2 years of supervisory or management experience, • Certification in First Aid, CPR, • Fire Safety Coordinator, • Food Handlers Certification, • Preferred Education & Experience:, • Bachelor’s degree preferred, • Computer Skills:, • Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.), • Language skills:, • Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees., • Bilingual is preferred GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS: • GENERAL WORKING HOURS:, • Generally, this position is Monday through Sunday, revolving shift for 24 hour coverage., • WORKING FROM HOME:, • Most essential functions of this job cannot be completed working from home., • TRAVEL:, • May be required to travel about 5% of the time to purchase items or to attend a training or go to the post office as needed., • PHYSICAL REQUIREMENTS:, • The physical activity for the House Manager/Intake Specialist is:, • Climbing & Ambulating Stairs: Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion., • Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles., • Kneeling: Bending legs at knee to come to a rest on knee or knees., • Crouching: Bending the body downward and forward by bending leg and spine., • Reaching. Extending hand(s) and arm(s) in any direction., • Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another., • Standing: Remaining upright on the feet, particularly for sustained periods of time., • Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position., • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes and document compliance with patrol stops., • Grasping: Applying pressure to an object with the fingers and palm., • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly., • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound., • Feeling. Must be able to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Assesses potential safety threats, such as by exposure to chemicals and heat from malfunctioning equipment., • Physical requirements for the House Manager/Intake Specialist:, • Sedentary work: Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, with walking and standing required only occasionally., • The visual acuity requirements for the House Manager/intake Specialist (including color, depth perception and field vision)., • Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal; extensive reading; visual inspection to determine the accuracy, neatness, and thoroughness of the work., • The House Manager/Intake Specialist will be subject to the following conditions in this position:, • The worker is subject to inside environmental conditions, protected from weather conditions but not necessarily from temperature changes. The physical demands described here are representative of those that must be met by an employee to successfully perform the Essential Functions. Reasonable accommodations may be made upon an employee’s request. This Job Description is not intended, and should not be construed, to be an exhaustive list of all Job Functions, Competencies, Skills and Work Environment/Conditions associated with this job. It is meant to be an accurate reflection of principal job elements useful for recruiting and selecting employees, assigning work and evaluating performance. Additional responsibilities may be assigned, and management retains the right to change this Job Description at any time. Acceptance of this Job Description does not constitute an employment agreement or contract. The Company is an at-will employer and reserves the right to terminate employment for any reason or no reason, with or without notice to the employee.

Job Description Under the general supervision of the Program Director or Designee, functions as part of a team providing client-centered, strength-based, trauma-informed rehabilitation and recovery services to consumers that relate to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing and support of adults and transition age youth diagnosed with a mental illness and in some instances, co-occurring substance abuse disorder. These tasks focus on supporting, instructing and assisting recipients of mental health services to develop the skills needed to attain personal goals, live, be educated, work, and socialize successfully in the community environments of their choice. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or electronically as instructed., • Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed., • Maintains up-to-date, accurate individual case records on each consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality of services provided. Ensures that plans include consideration of the consumer’s cultural and ethnic background, customs, needs, beliefs, and primary language., • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal. Document case notes regarding significant and untoward events and contacts with mental health providers, including ICM’s and AOT’s., • Models appropriate behavior and provides rehabilitation and recovery services to consumers that incorporates skills training in all areas of psychiatric rehabilitation, including the 11 restorative services. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) that assist the consumer in meeting service plan goals Examples of skills training include self-advocacy training, ADL (Activities of Daily Living) skill building, medication management training, socialization skill enhancement, and conflict resolution training. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals., • Ensures consumers’ compliance with medication, program, and medical appointments, including morning or evening routines, to help consumers meet treatment goals and maintain appointments., • Monitors individuals' self-administration of medication; counts appropriate doses of medication and maintains medication records in accordance with agency policies and procedures., • Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., • Obtains and develops resource information for consumers in all aspects of their care (clinical services, recreational activities, vocational programs both within and outside of ICL and disseminates this information to consumers in a manner that is clear and understandable. Advocates on behalf of consumer with outside service providers and within ICL and works with other team members in addressing the needs of the consumers. Plans, escorts, and/or arranges social/recreational, vocational, medical and other activities for and with consumers., • Performs crisis assessment and nonverbal and verbal crisis intervention using appropriate and approved techniques., • Participates in fire drills, performs headcounts, fire-watch and heat safety activities with other team members., • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure., • Performs room checks and regular inspections of the consumer's rooms, using checklists or other aids, to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence. Engages consumer in learning how to maintain a safe, clean, and healthy personal living environment. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling., • Participates as instructed in all program communication and training activities: for example, shift briefings, daily floor meetings, communication log review and entry, supervision meetings, case conferences, staff meetings, and in-service training and development events. Participates in consumer community meetings as assigned., • Executes emergency plans as outlined in the policy and procedure manual., • Assists in the orientation of new personnel when requested; assists supervisors and managerial staff with special reports, projects or responsibilities as assigned., • As assigned, functions as floor supervisor, including overseeing counselors, ensuring that headcounts, fire watches and heat watches are done; documentation and completion of any required reports; preliminary investigation of incidents, responding to emergency situations, and ensuring coverage for the next shift., • As assigned, may cover the duties of a residential counselor or of another case manager in the case of short staffing., • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., • Complies with agency infection control policies., • May have on-call responsibilities., • Other job-related duties that may be assigned. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree in a human services field* OR Associate’s Degree in a human services field* and two years of full-time experience providing direct services to individuals with mental disabilities or other relevant human service experience OR High school diploma or equivalency diploma recognized by the NYS Department of Education, and four years of full-time human services work experience DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES: • Basic knowledge of mental illness and serious emotional disturbances and substance abuse disorders., • Basic knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff., • Basic knowledge of routine clinical procedures and medications., • Basic knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques. ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., • Ability to serve as a role model to residents/consumers., • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, • Ability to complete written forms and reports in an accurate and timely manner., • Ability to communicate effectively with staff, consumers/residents, families, and the public., • Ability to prepare accurate and timely documentation, reports and other written material as assigned., • Ability to secure the cooperation of and work effectively with others, • Ability to work independently, and to conform to all applicable safety and accountability measures, • Social Perceptiveness and trauma-informed perspective-ability to be aware of other’s reactions and understanding why they react the way they do, • Service Orientation- ability to actively looking for ways to help people, be compassionate and hopeful, • Speaking- ability to talk to others to effectively convey information, • Active Listening- ability to listen to what other people are saying and asking questions as appropriate, • Problem Identification-ability to identify the nature of problems, • Dependability-ability to report for work as scheduled on a consistent basis, • Ethical-ability to understand and adhere to internal and external laws, rules, and policies, • Knowledge of and/or willingness to understand the unique strengths and needs of transition age youth

Job Description EXECUTIVE BUTLER Dominican Republic Reports To: Front of House Manager > Director of Rooms Language: Spanish required OVERVIEW We are conducting an urgent executive search for an experienced Executive Butler at a prestigious luxury resort in the Dominican Republic. This is a senior management role requiring a polished leader who can manage a large team and deliver a flawless, Forbes-level guest experience. KEY RESPONSIBILITIES • Manage and develop a team of 25, including 3 Supervisors and 22 line staff, • Oversee end-to-end guest experience with meticulous attention to detail, • Anticipate guest needs and ensure all requests and preferences are fulfilled seamlessly, • Collaborate with Rooms, F&B, Housekeeping, and Concierge to deliver cohesive luxury stays, • Uphold and refine SOPs aligned with Forbes-level service standards, • Coach, train, and evaluate team performance regularly QUALIFICATIONS • 3-5+ years of management experience in luxury hospitality (not a first-time manager), • Caribbean experience strongly preferred; will consider exceptional profiles without it, • Luxury hotel experience is required; Forbes Five-Star is a strong plus, • Background in Guest Experience, Guest Relations, Front Desk, or F&B management, • Spanish proficiency essential; English preferred, • Strong leadership, emotional intelligence, and a passion for elevated service COMPENSATION PACKAGE • starts from US$1400-US$2400 per month, • housing allowance, • service charge, • private medical insurance, • developmental opportunities

Job Description Job title: Asst. Facility Manager Reports to: Program Director FLSA Status: Exempt / Full Time Date Issued: May 2026 POSITION SUMMARY: The Asst. Facility Manager is responsible for the supervision of the maintenance and housekeeping staff. Ensure the resident/shelter is operating efficiently, building maintenance is satisfactory, and facility equipment is in good repair. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions: • Responsible for supervision and training of the maintenance workers, housekeeping staff in all job duties aspects., • Schedule work assignments, prioritize repairs and other maintenance needs for the building., • Provides instruction and oversight for staff in performing maintenance and repair functions., • Supervises and verifies satisfactory completion of all on-going maintenance requirements (i.e. painting, waxing, snow removal, garbage disposal, landscape, watering, etc.), • Ensure that building systems are fully and properly inspected in accordance with all applicable regulations and codes., • Clearing any code violations in a timely manner., • Upkeep and maintained contracts and prepare bidding for contract renewals., • Ensure all service contracts are being preformed timely and fully., • Reports hazards and unusual events or incidents to Director. Comply with incident reporting procedures., • Reports, records and assigns all work orders., • Develop and maintain accurate and detailed inventory control records., • Assists clients moving in and out shelter., • Perform simple carpentry, plumbing, and electrical tasks., • Prepares scopes of work and bidding for all large projects., • Adhere to all OSHA requirements., • Review bids for inventory and equipment purchasing; ensuring costs reductions and top quality products., • Set up purchasing procedures for staff and management, outlining purchasing requirements, authorization and approvals and product usage., • Responsible for all administrative functions; scheduling of work assignments, shift schedules, and track time off, record payroll, etc., • Make repairs to HVAC units, filters, coils, motors, thermostats and electrical controls., • Responsible for maintaining inventory of materials to perform assignments., • Repair and or replace: Toilets, toilet seats, sick, tub drains, shower bodies and associated plumbing., • Maintain a high standard of workmanship., • Complete all daily maintenance check lists., • Maintain records of all open and completed work order and preventative maintenance., • Serve as the on-site Fire & Life Safety Director (F89), ensuring adherence to all NYC fire code and DOB regulations., • Develop, implement, and regularly update the comprehensive Fire Safety and emergency Action plan., • Oversee daily fire safety operations and supervise Fire Safety Directors and Fire Guards, • Ensure full compliance with NYC fire codes and building safety regulations, • Coordinate fire drills, emergency preparedness, and response procedures, • Maintain accurate logs, reports, and compliance documentation, • Act as the main point of contact for clients, building management, and emergency personnel, • Train, mentor, and support fire safety staff QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. • Minimum Required Education & Experience:, • HS Diploma or GED required., • 5 years of experience as a building superintendent or plant management experience required., • Proficient in computer software programs (Word, Excel, Power Point, ADP, etc.), • F89 – Fire safety director, • S12 Sprinkler. certification, • S13 Standpipe Certification, • Osha 30, • P99 – Low-pressure Boilers, • HVAC certification, • Experience working with boilers, HVAC systems, plumbing and electrical systems, and usage of hand and power tools required., • Strong communication skills, • Proven, • CPR First Aid, • Driver’s License, • Preferred Education & Experience:, • Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations., • French / Spanish speaking., • Computer Skills:, • Proficient computer skills needed for composing emails on Microsoft applications, accessing the HR information system and accessing the device, and composing correspondence. Benefits: • Medical, Dental, Visions, STD, LTD, Life insurance, 401K with up to 3% matching, multiple voluntary benefits offered, flex medical account, Flex child care account, Legal, Metlife additional coverages available., • Vacation Time, Personal, Mental Health, Sick, Birthday.

Job Description WHO IS CHI? Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success. WHAT DOES CHI OFFER? CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer: • Generous Paid time off, • Personal and Sick Days, • Health insurance and health reimbursement account, • Dental and vision plans, • Flexible spending account, • AFLAC supplemental insurance, • Dependent Care Spending Account, • Commuter Transit and Parking Account, • Working Advantage- Employee Perks, • 401(k) retirement plan, • Life insurance, • Employee Assistance Program, • Monthly trainings and career development plans JOB SUMMARY The Case Manager is part of a human service team that develops and executes service and care plans for residents to provide a supportive and empowering environment that fosters stabilization, independence and self-reliance, and skills development. The Case Manager plays a key role in executing and updating service and care plans, coordinating direct services and service referrals to external providers, and monitoring resident behaviors and practices. Pay: $21.64 an hour- $26.45 an hour. FLSA: Non-exempt. Eligible for overtime. Schedule: Tuesday- Saturday 9am-5pm (Sunday and Monday off).. Schedule: Sunday -Thursday 10am-6pm (Friday and Saturday off) Schedule:Tuesday- Saturday 10am-6pm (Sunday and Monday off). Location: Gowanus/Park Slope Brooklyn, NY JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS These duties are essential and specific to the successful implementation of this position. SERVICE AND CARE COORDINATION • Ensure residents receive appropriate quality services per organizational principles and program requirements., • In coordination with Social Worker (if available), design service and care plans that provide customized information, counseling, crisis intervention, direct service, and advocacy services to residents; and coordinate linkages to external and community-based services., • Collaborate with other service providers and external organization to help residents resolve immigration and citizenship issues, secure public benefits and charitable gifts and donations, pursue employment and entrepreneurial opportunities, independence, and long-term stability., • For family sites: coordinate with Recreation Team (if available on site) to ensure school-age children receive transportation services, school transfers, and ESL/ELL and IEP curriculum as needed., • Develop and maintain a resource network for referrals as related to service needs of residents., • Meet with residents in assigned caseload at least once a week to assess progress with service and care plans. Modify plans as needed., • Conduct weekly room inspections to ensure healthy hygiene and housekeeping. Coordinate with Social Workers and/or Treatment Team to mitigate behaviors that compromise the health and safety of residents., • Design discharge plans to ensure continued enrollment and participation in public benefits and service linkages to community-based organizations are in place. BENEFITS / ENTITLEMENT COORDINATION • Ensure residents in assigned caseload are enrolled in and receiving eligible public benefits and city programs in accordance with DHS requirements., • Ensure residents follow through with appointments, documentation submissions, and other required activities to maintain enrollment and participation in benefits and DHS programs., • Coordinate with Mayor’s Office of Immigration Affairs and other immigration services and advocacy organizations and enroll residents in immigration services and programs if applicable. GENERAL DUTIES • Document interactions and communications with and on behalf of residents in CARES and AWARDS., • Perform other duties as assigned by supervisor and Program Director. ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS Education and Experience: High School Diploma or GED required. Bachelor’s degree in social work or psychology preferred. Three years of experience working in a shelter or similar field can be substituted for the education requirement. • Experience: Two years’ experience in case management, counseling, or direct advocacy for clients in social service settings. Experience with immigrants and immigration issues is a plus., • Communication: Excellent verbal and written communication skills. Proficiency in English required, multi-lingual and Spanish proficiency a plus., • Computer skills: Basic competency in MS Word, Excel, Outlook and the internet, • Math Skills: Ability to formulate simple financial budgets., • Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.), • Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls., • Experience working with homeless individuals and people living with health and/or mental health issues and substance use. Ability to engage residents. Equal Employment Opportunity Employer (EEOE) Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment. Company DescriptionCommunity Housing Innovations (CHI), founded in 1991, is a not-for-profit organization that serves Westchester, Long Island, Hudson Valley, and New York City. CHI’s mission is to provide housing and human services that support social and economic independence. CHI operates emergency shelters, transitional and supportive housing, permanent housing, homeownership, foreclosure prevention counseling, eviction prevention services, financial literacy and CHI realty, an independent brokerage that works to place homeless individuals and families into permanent housing. CHI believes quality, affordable housing provides a firm foundation for a prosperous life. CHI’s vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own and a job to support them.Community Housing Innovations (CHI), founded in 1991, is a not-for-profit organization that serves Westchester, Long Island, Hudson Valley, and New York City. CHI’s mission is to provide housing and human services that support social and economic independence. CHI operates emergency shelters, transitional and supportive housing, permanent housing, homeownership, foreclosure prevention counseling, eviction prevention services, financial literacy and CHI realty, an independent brokerage that works to place homeless individuals and families into permanent housing.\r\n\r\nCHI believes quality, affordable housing provides a firm foundation for a prosperous life.\r\n\r\nCHI’s vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own and a job to support them.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Operations. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. This position is responsible for effectively leading the day to day operations of the hotel and its team members. Assist General Manager in budgeting, planning, organizing and directing all hotel services, including front-of-house and back of house operations. RESPONSIBILITIES AND AUTHORITIES: • Always treats guests with courtesy and respect in a variety of situations., • Displays honesty & integrity., • Conducts pre-shift meetings., • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings., • Motivates and develops team members., • Create preventive maintenance programs for consistency of the product, • Ensures updated safe work environment, • Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity and outcome., • You build strong partnerships with internal customers and outside vendors SPECIFIC DUTIES: • You possess excellent communication and leadership skills and are a strong, creative problem solver both with Team members and third party partners operating within the hotel • You are a proactive, self-starter who can work well both independently and as part of a team • You are comfortable being a change agent and creating a welcoming environment, • You are confident and have the ability to think clearly on your feet and under pressure • You love to negotiate and create win-win situations for customers, owners, partners and all operational team members alike • Overseeing and directing the daily operations for the Front Office, Maintenance, Housekeeping & Security departments for hotel. • Daily Co-ordination with F&B Managers to ensure a seamless, thoughtful and excellent level of service., • Directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff. Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels. • In conjunction with the General Manager, develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs. • Assist General Manager in development of budget; responsible for maintaining targeted goals within the budget., • Develop and direct the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner. • Be a leader and ambassador in maintaining the Arlo Team Member Culture through team member engagement, training and development., • Assists in leading Safety Committee initiatives and Security provisions., • Assist the General Manager in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process. REQUIREMENTS: • A minimum of 3 -5 years previous Director of Rooms, Director of Operations and/or Assistant General Manager experience in a hotel environment., • Intensive direct-experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and/ or Food & Beverage. • Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed. • Previous experience managing third party or leased space arrangements such as food & beverage, valet or security. • Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses. • Proven ability to communicate professionally and tactfully in all interactions with guests and employees License: • Fire Safety Director (must obtain up to 6-9 months after employment commences) Compensation: 120k-130k

Job Description Overview Opportunity: Area Director of Rooms Oversee all aspects of the rooms division with an emphasis on engineering and housekeeping operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – General Manager Your Focuses • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Monitor front office financial operations and ensure compliance with accounting controls and procedures., • Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required., • Supervise all guest services department managers., • Review correspondence from guests and incident logs and direct staff according to information obtained., • Oversee vendor and personnel contracts throughout the hotel., • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking., • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Your Background and Skills • Associate or Bachelor’s degree preferred., • 5 to 7 years related experience required. HHM Hotels Benefits and Perks • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Position: Direct Support Professional (DSP) Individual Residential Alternative (IRA) Reports to: Program Director Work Location: 1825 Atlantic Avenue, Brooklyn NY 11233 Shifts: FULL TIME Monday - Friday 3:00pm - 11:pm - Travel required Salary Range: $17.00/hour - $18.00/hour Program Summary: IRAs provides room, board and personalized service options to individuals living with disabilities. Staff is on-site 24 hours, 7 days a week residential setting to offer support by offering life skills training, community integration activities, and medical monitoring. Position Summary: The responsibility of the Direct Support Professional is to foster and engage individuals through a person centered approach. To empower independence through proactive training and practical experiences while involved in integrated activities in the community. Staff is assigned to 4 individuals. Complete all mandatory residential habilitation documentation within specified time frames, including but not limited to: Responsibilities: Review daily log book and input all activities throughout shift into log book Provide supervision to assigned individuals Teach and assist in the maintenance, upkeep and housekeeping and cleanliness of the residence Accompany clients to medical appointments Follow health care treatment orders and administer medication Teach and reinforce fire and safety procedures Utilize agency vehicle to transport individuals for community outings Provide daily ADL training such as cooking, shopping, cleaning etc. Ensure all program goals are completed as written Provide and supervise daily recreational activities as needed Maintain contact with families as necessary Other tasks as assigned Qualifications Required: High School diploma or equivalent required; Associates or bachelors preferred in Human services, psychology or Sociology At least one years’ experience working with individuals in a residential setting Must attain AMAP certification within 3 months of hire Must be CPR/First Aid certified or be willing to become certified within 3 months of hire At least 1 year of residential experience is required Valid Clean Driver License a plus Previous experience or knowledge in the I/DD field is a plus Work or life experience with intellectual/developmental disabilities is a plus Must have excellent interpersonal and verbal communication skills including ability to problem-solve Must respond well to supervision and be a team player Must be computer literate Excellent judgment and sensitivity to the needs of the individual Willing to take initiative Bi-Lingual Spanish preferred BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities

Job Description At Melton Hospitality Advisors, we believe the right leadership changes everything—culture, performance, and ultimately, results. We’re currently representing a well-respected hotel ownership group in New York City that is seeking a Director of Operations to help elevate day-to-day execution while supporting a high-performing leadership team. To respect the integrity of the search, the property name is being kept confidential at this stage. What we can share is this: this is a visible, impact-driven role within a complex, union environment where strong leadership, consistency, and presence matter. Compensation & Benefits • Competitive base salary ($90K range), • Full benefits package including health, dental, vision, and 401(k), • PTO and additional company-sponsored benefits The Opportunity This is a hands-on operations leadership role for someone who enjoys being in the business—not above it. You’ll partner closely with the General Manager, regularly stepping in as the operational leader across key departments, with a strong focus on: • Front Office and Housekeeping excellence, • Team leadership and accountability, • Guest experience consistency, • Operational flow and discipline This role is ideal for a leader who thrives in a fast-paced, urban environment and can bring structure, support, and steady leadership to multiple departments. Where You’ll Make an Impact • Lead and support Front Office and Housekeeping teams to ensure consistent execution, • Act as a key operational partner to the General Manager—and a back-up when needed, • Drive alignment between departments, helping the operation work as one team, • Reinforce service standards while developing leaders within each department, • Help maintain balance across guest satisfaction, team engagement, and financial performance, • Be visible—engaging with both guests and team members during peak periods, • Support hiring, training, and development to strengthen the leadership bench What Success Looks Like • A more aligned and empowered operations team, • Consistent guest experiences across shifts and departments, • Strong communication between departments and leadership, • Improved execution in both service delivery and daily operations This isn’t about maintaining the status quo—it’s about helping the operation run more effectively, consistently, and confidently. What They’re Looking For You may be a fit if you bring: • Experience leading Rooms Division operations (Front Office + Housekeeping), • A background in union environments and understanding how to navigate them, • A leadership style that is visible, supportive, and accountable, • The ability to stay steady and solutions-focused in high-pressure situations, • Strong communication skills across all levels of the organization, • A natural ability to coach, develop, and elevate department leaders, • Comfort working with operational and financial data to guide decisions The Environment • Full-time, on-site leadership role in New York City, • Dynamic, high-touch operating environment, • Requires flexibility across days, evenings, weekends, and peak periods A Note from Melton Hospitality Advisors We approach every search with one goal: finding the right fit—for both the organization and the individual. If you’re someone who values: • Being part of a team vs. working in silos, • Developing people, not just managing tasks, • Making a real impact on operations and culture …this could be a meaningful next step. If this opportunity sounds aligned with your experience and interests, feel free to apply confidentially.

Job Description DUTIES AND KEY RESPONSIBILITIES: Resident Experience & Service Excellence • Lead the move-in and first 30-day programs, including personal welcome receptions, post-move tours, introductions to residents, and structured check-ins at 10-day, 30-day, 60-day, and biannual intervals., • Manage communications with residents and families throughout the resident lifecycle (pre-admission, admission, maintenance, crisis, discharge), coordinating with ED and Case Manager to review service delivery failures., • Develop, implement, and enforce signature service standards covering greeting procedures, response times (24-hour non-urgent, 2-hour priority), complaint escalation, and resolution processes., • Establish service recovery protocols to ensure 95%+ resident satisfaction scores in non-care areas (Dining, Housekeeping, Maintenance, Programming)., • Maintain resident preference information, including traditions, personal histories, and social connections, to enable personalized interactions. Culinary Operations Insight • Collaborate with Culinary and Lifestyle teams to coordinate private family celebrations, holiday events, wine tastings, and cooking demonstrations., • Conduct quality control walkthroughs of dining areas and communal spaces to ensure consistent delivery of service and aesthetic standards. Interior Design & Environmental Management • Oversee seasonal décor updates and ensure alignment with brand standards in collaboration with Lifestyle Director., • Conduct walkthroughs to address first impressions, ensuring timely attention to maintenance, housekeeping, and aesthetic concerns. Team Leadership & Staff Development • Recruit, onboard, manage, and provide ongoing coaching to concierge team members (FT and PT)., • Provide guidance, but not direct oversight, to Dining Room and Housekeeping teams regarding service standards., • Develop monthly training programs covering senior-specific communication, hospitality practices, and sales-focused customer interactions., • Conduct quarterly performance reviews, implement recognition programs, and track hospitality service metrics using SOE standards in Power BI., • Ensure cross-training for concierge backup coverage and reinforce “Everyone Sells” mentality in the community. Concierge & Guest Services • Oversee concierge operations, ensuring professional appearance, responsiveness, and hospitality-driven service., • Coordinate lifestyle activities, transportation, and entertainment bookings to enhance the resident experience., • Build and maintain relationships with local businesses, cultural organizations, and service providers to support community programming and hospitality initiatives. Financial Management & Operations • Support alternative revenue initiatives, including guest dining, private event hosting, and premium service offerings., • Manage concierge budgets and invoices in accordance with financial standards. Standards of Excellence • Conduct daily walkthroughs of common areas, dining spaces, and high-traffic zones to identify and address issues immediately., • Participate in resident councils, suggestion programs, and satisfaction surveys, implementing action plans based on feedback., • Support sales team during prospective resident tours, highlighting hospitality standards and resident testimonials.

Job Description Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. This seasonal position will be responsible for assisting the People Services Manager in effectively providing day to day support in the areas of recruitment & selection, employee relations, employment retention, legislation, policies & procedures, compliance and health & safety for Arlo Williamsburg. RESPONSIBILITIES: • Uses judgment supported by human resource acumen and practical experience, • Leads the delivery of human resource policies, practices and programs., • Assists in the recruitment and selection function for some hourly positions., • Assists in the administration of the training and development program in conjunction with the Director of Learning and Development – Cultural Training, Health and Safety Training all other related training program, • Onsite Environmental Support, • Breakroom Maintenance and Upkeep, • Seasonal décor, • Daily Updates on Posting / Communication, • Birthday / Anniversary Recognition, • New Hire announcements, • Movers and Shakers, • Workers Compensation Announcements, • Ordering of Breakroom Supplies, • Recognition Celebrations, • Monthly Birthday onsite Celebrations, • Team Member of the Quarter and Manager of the Quarter, • Holiday Celebrations: Thanksgiving, Christmas, • Arlo Celebrations:, • Engineering Week, • Front Office Week, • Housekeeping Week, • Values Celebration Week, • Monthly Meetings, • GM Roundtable: Responsible for scheduling with each property, attending, minute taker and ensure follow through of notes to the property/Action plans, • Health and Safety Meeting: Responsible to work with GM and Chief Engineer to coordinate meetings, minute taker and ensure follow through of actionable items., • Quarterly Locker Audits: work in conjunction with property to ensure consistent locker audits and cleanliness of locker Rooms, • Uniform Program and Distribution, • WOW Moments Ambassador o Responsible to upkeep with WOW board and collecting WOW Cards, • Compliance, • Quarterly I9 Audits, • Upkeep and Compliance with Employee Files., • Assists the Health and Safety Program: in compliance with applicable Health & Safety legislation laws, First Aid and spearheads Safety Committee, • Support and coordinate the onboarding process for all new hires, including preparing onboarding paperwork, ensuring completion of required compliance documents, and creating a welcoming and organized new hire experience., • Establishes and maintains confidential employee files, maintains accuracy and integrity, • With the Leadership Team champions the Employee Engagement Survey (ESS) process, interprets the results, and supports the development and implementation of action plans., • Brand Ambassador for Arlo Hotels and truly embodies and lives the Arlo Culture., • Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. REQUIREMENTS: • 1-2 years’ or more experience in Human Resources in hotel or related industry, • Service focused, understands the principles and processes required for providing exceptional, personal service in a timely manner, • Working knowledge of human resources disciplines (benefits, compensation, training, recruitment, performance management, employee relations)., • Knowledge of and practical experience with relevant state/federal employment standards., • Proven ability to build strong working relationships, internal and external to the organization, • Excellent communication and organizational skills. Seasonal Schedule: June 1st - October 1st Hourly Rate: $29.00

Job DescriptionDescription: Human First, Inc. is a 501(c)(3) not-for-profit organization serving the developmentally disabled communities of New York City. Founded in 2001, our multicultural agency is committed to creating positive relationships and safe environments across New York communities. Our Mission is to provide enhanced opportunities for individuals with special needs to reach their personal goals. Through the development of effective support systems for previously underserved populations, Human First impacts the lives of more than 1,400 families across New York City. Our culturally trained, multilingual staff deliver a range of person-centered services, including Community Habilitation, Day Habilitation and Residential Services. Known for serving individuals who are emotionally challenged and medically frail, Human First has been recognized by the city and state for our outstanding contributions to high quality care. Human First, Inc. is a subsidiary of ADAPT Community Network. SUMMARY Under the general direction of the program director or designee, is responsible for devoting their attention to the care and development of the people we support in assigned residential program. Interacts in a manner which fosters dignity and learning in a way that helps lead to greater independence. Helps create a homelike atmosphere for the people we support in an agency program. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of the On-Call Residence Program Specialist will include, but are not limited to the following: • Provide support as a Residential Program Specialist in designated program, based on need., • Provides care and assists with the personal development and independence of the people we support., • Ensures that all measures for safety and well-being are maintained at the highest level., • Teaches the people we support to improve their activities of daily living and in the development of self-help and social skills., • Attends weekly staff meetings as well as any other assigned meetings and in-service training., • Prepares concise written reports including Incident Reports, Progress Notes and other reports as assigned., • Responds to crisis situations and medical emergencies, including accidents by taking quick and decisive action., • Ensures actions are conducted in a manner that prevents abuse and reports observations of co-workers who may be abusive in accordance with established procedures., • Administers appropriate first aid based on visible symptoms and medical history in accordance with established guidelines and accepted first aid practices., • Summons police, fire, ambulance or other emergency personnel if situation warrants it., • If an emergency has caused a person we support to exhibit behavior that is threatening or dangerous, may be required to provide strategies for crisis intervention prevention in accordance with OPWDD approved Behavior Management guidelines., • Travels with the people we support in agency vehicles to and from work, shopping, programs, restaurants, movies, doctor’s appointments, etc., • Assists with meal planning and preparation as well as with purchasing food and supplies., • Demonstrates an understanding of and implements behavioral programs., • Participates fully as a member of interdisciplinary plan., • Maintains an ongoing informal exchange of information. Maintains written logs for recording daily activities., • Performs housekeeping, cooking, laundry, light maintenance and light preventative maintenance duties as needed to maintain a safe and homelike environment if assigned to an Agency residential program., • Supervises any other activities as may be necessary to maintain quality of the program., • Dispenses prescribed medications to the people we support after successful completion of medication administration course and in line with Agency protocol. AMAP’s are supervised by program nurse(s) in all areas related to medication administration., • Completes all activities related to skill building as outlined in individual program plans., • Attends to personal hygiene needs of the people we support, i.e. toileting, bathing and changing as situation warrants., • Handles all documents for the people we support in a secure and confidential manner., • Performs related duties as requested. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High School Diploma or GED required., • Six months of related experience is preferred but not required., • Employees must be approved Medication Administration Personnel (AMAP) at time of hire or within six months of date of hire., • Ability to read, write, speak and understand English., • Good oral and written communication skills., • Good interpersonal skills necessary to interact effectively with coworkers, employees, the people we support, and their families., • Ability to analyze problems and determine corrective measures. COMPENSATION: $17.46/hour At ADAPT & Human First, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported by leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture. ADAPT Community Network & Human First are proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels. Requirements:

Job DescriptionDescription: Why Join ADAPT? It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities. For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth. SUMMARY Under the general direction of the program director or designee, is responsible for devoting their attention to the care and development of the people we support in various Agency residential and day programs. Interacts in a manner which fosters dignity and learning in a way that helps lead to greater independence. Helps create a homelike atmosphere for the people we support in an agency program. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of the Floating Direct Support Professional will include, but are not limited to the following: • Provide support as a Direct Support Professional in various designated programs, based on need., • Provides care and assists with the personal development and independence of the people we support., • Ensures that all measures for safety and well-being are maintained at the highest level., • Teaches the people we support to improve their activities of daily living and in the development of self-help and social skills., • Attends weekly staff meetings as well as any other assigned meetings and in-service training., • Prepares concise written reports including Incident Reports, Progress Notes and other reports as assigned., • Responds to crisis situations and medical emergencies, including accidents by taking quick and decisive action., • Ensures actions are conducted in a manner that prevents abuse and reports observations of co-workers who may be abusive in accordance with established procedures., • Administers appropriate first aid based on visible symptoms and medical history in accordance with established guidelines and accepted first aid practices., • Summons police, fire, ambulance or other emergency personnel if situation warrants it., • If an emergency has caused a person we support to exhibit behavior that is threatening or dangerous, may be required to provide strategies for crisis intervention prevention in accordance with OPWDD approved Behavior Management guidelines., • Travels with the people we support in agency vehicles to and from work, shopping, programs, restaurants, movies, doctor’s appointments, etc., • Assists with meal planning and preparation as well as with purchasing food and supplies., • Demonstrates an understanding of and implements behavioral programs., • Participates fully as a member of interdisciplinary plan., • Maintains an ongoing informal exchange of information. Maintains written logs for recording daily activities., • Performs housekeeping, cooking, laundry, light maintenance and light preventative maintenance duties as needed to maintain a safe and homelike environment if assigned to an Agency residential program., • Supervises any other activities as may be necessary to maintain quality of the program., • Dispenses prescribed medications to the people we support after successful completion of medication administration course and in line with Agency protocol. AMAP’s are supervised by program nurse(s) in all areas related to medication administration., • Completes all activities related to skill building as outlined in individual program plans., • Attends to personal hygiene needs of the people we support, i.e. toileting, bathing and changing as situation warrants., • Handles all documents for the people we support in a secure and confidential manner., • Performs related duties as requested. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to read, write, speak and understand English., • Good oral and written communication skills., • Good interpersonal skills necessary to interact effectively with coworkers, employees, the people we support, and their families., • Ability to analyze problems and determine corrective measures., • Ability to travel to various programs, as needed. EDUCATION and/or EXPERIENCE • High School Diploma or GED required., • Six months of related experience is preferred but not required., • Salaried employees must be approved Medication Administration Personnel (AMAP) at time of hire or within six months of date of hire in salaried status. COMPENSATION: $17.46/hour At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported by leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture. ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels. Requirements:

Job DescriptionDescription: Why Join ADAPT? It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities. For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of the Senior Residence Program Specialist will include, but are not limited to the following: • Provides care and assists with personal development and independence of the people we support., • Ensures that all measures for safety and well-being are maintained at highest level., • Trains the people we support in activities of daily living and in development of self-help and social skills., • Maintains a personalized, homelike atmosphere in the residential facility., • Attends weekly staff meetings as well as any other assigned meetings and in-service training., • Prepares concise written reports including Incident Reports, Progress Notes and other reports as assigned., • Responds to crisis situations and medical emergencies, including accidents by taking quick and decisive action., • Ensures actions are conducted in a manner that prevents abuse and reports observations of co-workers who may be abusive in accordance with established procedures., • Administers appropriate first aid based on visible symptoms and medical history in accordance with established guidelines and accepted first aid practices., • Summons police, fire, ambulance or other emergency personnel if situation warrants it., • If emergency has caused a person we support to exhibit behavior that is threatening or dangerous, in accordance with OPWDD approved Behavior Management guidelines, may have to provide strategies for crisis intervention and prevention., • Provides transportation for the people we support in agency vehicles to and from work, shopping, programs, doctor’s appointments, etc., • Assists with meal planning and preparation as well as with purchasing of food and supplies., • Demonstrates and understanding of and implements behavioral programs., • Participates fully as a member of interdisciplinary plan., • Maintains an ongoing informal exchange of information. Maintains written logs for recording daily activities., • Performs housekeeping, cooking, laundry, light maintenance and light preventative maintenance duties as needed in order to maintain a safe and homelike environment., • Supervises any other activities as may be necessary in order to maintain quality of program., • Dispenses prescribed medications to residents after successful completion of medication administration course and in line with Agency protocol. AMAP’s are supervised by residence nurse in all areas related to medication administration., • Attends to personal hygiene needs of the people we support, i.e. toileting, bathing and changing as situation warrants., • Handles all person specific documents in a secure and confidential manner., • Provides guidance to Residence Program Specialists in absence of Residence Manager and/or Case Manager., • Directs all important situations, inquiries and concerns which do not fall under Residence Manager, Case Manager and Program Director., • Participates in orientation of new staff by modeling direct services in program., • Prepares work schedules and assign shifts to Residence Program Specialists as requested., • Performs related duties as requested. Requirements: QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Valid New York State Driver’s License and must maintain it in good standing., • Ability to read, write, speak and understand English., • Good oral and written communication skills, • Good interpersonal skills necessary to interact effectively with coworkers, employees, the people we support, and their families., • Ability to analyze problems and determine corrective measures. EDUCATION and/or EXPERIENCE • High School Diploma or GED, • Two years of related experience is preferred., • Must be Approved Medication Administration Personnel (AMAP). COMPENSATION: $20.09/hour + Industry Leading Benefits! At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture. ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.

Job Description JOB TITLE: Front Desk Supervisor REPORTS TO: Front Desk Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. Essential Responsibilities: • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously., • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest., • To be readily available at all times to deal with problems or complaints., • To ensure that rooms have been serviced and maintained to the standards established by the Company., • To ensure maximum room occupancy within agreed overbooking policy., • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)., • To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times., • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file., • To ensure that accounts are balanced daily., • To ensure effective and speedy check-out procedures., • To ensure that luggage is delivered to and collected from rooms speedily., • To ensure that inquiries, messages, theatre bookings are dealt with courteously and efficiently., • To ensure that all Front of House staff are correctly dressed at all times., • To ensure that all Front of House areas are clean and orderly at all times., • To ensure that newspapers and parcels are delivered to rooms without delay., • To ensure that incoming and outgoing telephone calls are handled promptly and courteously., • To ensure maximum security of all items left in safety deposit boxes., • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times., • To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected., • To carry out or ensure that regular On-the-Job training is taking place to agreed standards., • To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion., • To ensure maximum security in all areas under your control., • To act as Duty Manager when required., • To attend Management Meetings as required., • To ensure accurate and timeliness submission of all reports and administrative work., • To monitor trends within the industry and make suggestions how these could be implemented., • To be familiar with all local Civil Defence measures., • To ensure that staff under your control are trained in Civil Defence measures., • Takes responsibility of supervising the F&B outlets in the absence of the F&B Supervisor. To do this kind of work, you must be able to: • Read and interpret business records and statistical reports., • Use mathematical skills to interpret financial information and prepare budgets., • Analyze and interpret established policies., • Understand government regulations covering business operation., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • See differences in widths and lengths of lines such as those on graphs., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing an activity., • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis., • Be available for work evenings, weekends and holidays. Physical Demands: Lifting 20 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Formalized and vocational training must include: 4-Year Bachelor Degree in a related course of study and 5-years previous experience in hotel or convention center at the General Manager/Director of Operations level. 2-Year Associates degree in a related course of study and 10 years previous experience in a hotel or convention center at the General Manager/Director of Operations level. Previous experience managing multiple, simultaneous disciplines within the hospitality industry or equivalent multi-unit management experience.

Job DescriptionDescription: Why Join ADAPT? It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities. For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth. SUMMARY Under the general direction of the program director or designee, the Residence Program Specialist is responsible for supporting the care, development, and independence of individuals living in an ADAPT Community Network residential facility. This role fosters dignity, respect, and learning while helping to create a safe, supportive, and homelike environment. The Residence Program Specialist provides direct support, skill-building, and advocacy to ensure that the people we support achieve their personal goals and enjoy the highest quality of life possible. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of the Residential Program Specialist will include, but are not limited to the following: • Provides care and supports the people we support in achieving greater independence and personal development., • Ensures the safety, health, and well-being of the people we support at all times., • Teaches and assists with activities of daily living (ADLs), including self-help, social, and community living skills., • Maintains a personalized, homelike, and respectful atmosphere within the residence., • Participates actively in interdisciplinary treatment plans and implements individualized program goals., • Documents daily activities, progress notes, incident reports, and other required records accurately and in a timely manner., • Responds to crisis situations and medical emergencies, including providing first aid and contacting emergency personnel as needed., • Contacts emergency personnel (police, fire, ambulance) when necessary to ensure safety of the people we support and staff., • Ensures all actions are conducted in a manner that prevents abuse, neglect, or exploitation, and immediately reports any concerns in accordance with agency policy., • Follows all OPWDD-approved behavior management guidelines, including use of approved interventions when required., • Administers medications as an Approved Medication Administration Personnel (AMAP), following agency protocols and under nursing supervision., • Provides transportation for the people we support to program, work, appointments, and recreational activities as needed., • Assists with meal planning, grocery shopping, and meal preparation to promote nutrition and independence., • Participates in housekeeping, laundry, and light maintenance tasks to ensure a safe, clean, and supportive environment., • Attends and participates in staff meetings, trainings, and in-service sessions to support ongoing development and quality care., • Promotes dignity, respect, and person-centered approaches in all interactions with the people we support, families, and staff., • Maintains confidentiality of all resident information and documentation., • Performs other related duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High School Diploma or GED required., • Six months of related experience is preferred but not required., • Employees must be approved Medication Administration Personnel (AMAP) at time of hire or within six months of date of hire., • Valid New York State Driver’s License, maintained in good standing, • Ability to read, write, speak and understand English., • Strong interpersonal and communication skills for working effectively with the people we support, families, coworkers, and community partners., • Ability to respond appropriately to crisis situations and make sound decisions under pressure., • Commitment to maintaining confidentiality and safeguarding the rights of the people we support., • Ability to work independently and as part of a team. COMPENSATION: $20.17/hour (after probation) + Industry-Leading Benefits for all full-time employees. At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture. ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels. Requirements:

Job Description PRIMARY FUNCTION/PURPOSE: The core responsibility of the Residential Aide (RA) includes the continued assurance of support and care to clients residing in the shelter. Under the general direction of the Shift Supervisor, the RA provides direct assistance, support, and care to clients residing in the facility, as well as supporting, assisting, and enforcing facility rules. This position is responsible for working with clients at our Central Park West location in New York, NY. MINIMUM QUALIFICATIONS: • At least a High School Diploma or GED is required, • Must have and maintain a valid NYS security license, • At least two years of experience in Single Adult Shelters and/or Congregate Residential Services is required, • Experience working with families / homeless population is required, • Food Protection certification and CPR/ First Aid certification is required, • Must complete a satisfactory background investigation, • Excellent written and oral communication skills, as well as organizational skills, • Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment, • Intermediate level of computer skills with proficiency in Word, Excel, and the ability to learn new technologies and databases PRIMARY RESPONSIBILITIES: • Complete new resident Intake arrival packets, exits logs, and daily occupancy forms, • Utilize the Department of Homeless Services (DHS) Client Assistance and Rehousing Enterprise Systems (CARES) to complete Intake Check-ins and Discharge Conditional Intakes, • Review the Nightly Attendance Roster Incident reports, • Receive food deliveries and confirm items received/receipts for accuracy by signing and dating forms, • Report all inconsistencies with food deliveries to the appropriate Shift Supervisor and Program Director, • Distribute meals to residents and dispose of expired food items as outlined by the DHS Food Distribution Guidelines, • Monitor logs to ensure clients are signing the Daily Attendance Roster when entering and exiting the facility, • Provide clients access to rooms and assist in the facilitation and completion of room transfers/swaps, • Collect trash in office and dispose trash in designated areas, • Distribute DHS notices (4002 notices, appointment slips, mail, etc.) to residents, • Adhere to DHS housekeeping mandates by cleaning office space, microwave, refrigerator, and bathroom at the end of every shift; always maintain a clean and neat office space, • Bag and tag client personal belongings when necessary, and report room cleaning and repair needs to Shift Supervisor, • Collaborate with on-site Shift Supervisor to ensure a safe environment for all staff and clients, • Conduct hourly rounds of the facility to ensure all room doors are secured, and clients’ personal belongings are secured, • Conduct safety checks of clients staying in the facility due to illness, mobility issues, etc., • Ensure clients are responsive during safety checks, • Immediately alert medical staff and immediate supervisor of any clients found in distress, • Must be able to rotate shift at the discretion of the DPO to meet the needs of the program, • Conduct operation unit inspections during the new intake process, • Maintain all logs (Attendance, ACS, emergency contacts, sign-in/out logbook) and submit logs on the 1st of every month to the Director of Operations, • On the 1st of every month, create a dead file of all the logs to be submitted for storage, • Adhere to the dress code policy for uniformed personnel and maintain a clean, neat, and professional appearance at all times, • Review all paperwork and logs completed during the previous shift with the Shift Supervisor before the end of tour, • Physically check all unoccupied rooms to determine status of readiness, repairs, and cleanings, • Ensure all clean and ready units have clean linens and towels; alert maintenance team of any items needed, • Complete and submit all paperwork (daily occupancy, exit logs, meal census, NSR, new intake, curfew violations, incidents etc.), • Serve breakfast 8:00am to 10:00am, lunch 12:00pm to 2:00pm, and dinner 6:00pm to 8:00pm, • Finalize Night Signature Roster (NSR) in CARES, • Ensure new logs for the month are in place, • Receive and log incoming meals, usually at 6:00am, • Deliver mail during the 8:00am to 4:00pm shift, • Clock in where appropriate using the time clock system sign-in via the onsite logbook, • Must be available for overtime when necessary, • Required to work additional shifts to ensure coverage when staff is out of the office for various reasons Other Requirements (including Physical Demands): • May be required to work long hours and a varied schedule to meet job demands and deadlines, • Periodically may bend, lift, and carry objects weighing up to seventy-five pounds, • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. #IND1 Friday to Tuesday 4 PM to 12 AM; Wednesday and Thursday OFF

Job Description Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity. The Maintenance Director provides direction and oversight to the maintenance property(s). In alignment with corporate goals, they will create strategies and design objectives. They construct maintenance policies and procedures that are compliant with Occupational Safety and Health regulations. Additionally, they create a preventative maintenance system and procedures to manage daily operations efficiently. RESPONSIBILITIES: • Sets overall maintenance department goals, processes, or procedures to accomplish company objectives., • Ensures all health, safety, and regulations are followed., • Creates a preventive maintenance system and procedures to keep daily operations running smoothly., • Manage and execute base facility maintenance program to include assessments, preventative maintenance, repair, and minor construction projects., • Manage extensive renovations throughout facility. Saving the facility substantial expense through internal project management and completion within time and budget., • Provide leadership in developing company policies and programs for an awareness of general safety and OSHA requirements., • Establish operational safety policies and procedures to prevent incidents / accidents and ensure consistent compliance with OSHA requirements., • Conduct and maintain all records for fire safety, emergency preparedness, hurricane evacuation according to state local and company guidelines., • Manage extensive renovations throughout facility, saving the facility substantial expense through internal project management and completion within time and budget., • Perform a wide variety of skilled maintenance and repair tasks requiring knowledge of one or more building trades., • Performs other related duties as required. BENEFITS: • Generous employer contribution for Medical Insurance through Meritain Health, • Employer Paid Vision Plans., • Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%., • 12+ paid Holidays., • 15 days of PTO., • 7 Sick days., • Employer Paid Life Insurance., • Flexible Spending Account., • Nationwide Pet Insurance., • Disability Insurance., • Laser Correction Discount., • Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: • Experience in property management and preventative maintenance programs, HVAC systems, janitorial/housekeeping procedures, financial operations, and supervision of personnel., • Able to effectively present information and respond to questions from management, vendors, and associates., • Adhere to tight deadlines and quick turnaround for deliverables., • Ability to work collaboratively in a dynamic environment where adaptability is imperative., • Strong written and oral skills., • Accurate with a strong attention to detail., • Proficient in Microsoft Office Suite. Exact compensation may vary based on skills, experience, and location. Salary Range$120,000—$125,000 USD Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://fairstead.com/privacy-policy/

Job Description Job title: Residential Aide Reports to: Program Director and Director of Social Services FLSA Status: Non-Exempt (Hourly) / Full Time Date Issued: August 2021 POSITION SUMMARY: The House Manager/Intake Specialist overseas the direct care of the residents, manages the intake process, and coordinates with the security department to ensure the safety of clients residing in the facility. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions: • Supervises staff. Participates in training and evaluation of work performance of staff and volunteers., • Participates in-group training sessions in first aid, security techniques., • Facilitates and coordinates the intake process for all incoming residents in accordance with DHS., • Maintains the house log, prepare incident reports, and serves as mediator for client disputes., • Conduct weekly unit inspections for ACS and new born 0-12 months., • Conducts regular inspections of the buildings. Ensures client safety and compliance with operational procedures, standards and regulations., • Responds to emergencies as they arise. Interface with police department, fire department, EMS and other public service entitles., • Conducts required periodic fire drills, informs staff of safety and building policies and procedures., • Records and reports maintenance needs to violations of the building and fire codes to the program Director., • Arranges with housekeeping staff for bedding, linens and personal hygiene needs of consumers., • Attends staff meetings as requested., • Light maintenance - unclogged toilets, sink, emergency water shut offs, emergency salting during necessary weather., • Assist Security guards when needed., • Conduct monthly house meetings., • Perform other job duties and special projects assigned by management. ADDITIONAL JOB FUNCTIONS: • Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook., • Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. • Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. Maintains and communicates a positive “can do” attitude with internal and external stakeholders., • Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics., • Systems Thinking: Demonstrates an ability to (a) see how organizational systems (e.g., internal/external conditions, processes, people) interact and influence each other, and (b) how these systems create and contribute to specific issues (e.g., high voluntary turnover) and strengths (e.g., strong customer focus)., • Planning / Organization: Prioritizes and plans work activities; Uses time efficiently: Plans for additional resources; Develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly., • Service and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization., • Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification., • Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information., • Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values., • Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments., • Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. • Minimum Required Education & Experience:, • HS Diploma or GED required and, • 2 years of supervisory or management experience, • Certification in First Aid, CPR, • Fire Safety Coordinator F80, • Requires the ability to work late nights, weekends and revolving shifts. The building requires 24-hour coverage., • Food handlers Certification, • Preferred Education & Experience:, • Bachelor’s degree preferred, • Computer Skills:, • Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.), • Language skills:, • Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees., • Bilingual is preferred GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS: • GENERAL WORKING HOURS:, • This position requires coverage 24 hours 7 days a week., • Shift schedules for staff may be revolving at times to ensure staff coverage., • This position may require working shifts longer than 8 hours. All employees who work overtime will be paid accordingly under state and federal law., • WORKING FROM HOME:, • Most essential functions of this job cannot be completed working from home., • TRAVEL:, • May be required to travel about 5% of the time to purchase items or to attend a training or go to the post office as needed., • PHYSICAL REQUIREMENTS:, • The physical activity for the Intake Specialist is:, • Climbing & Ambulating Stairs: Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion., • Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles., • Kneeling: Bending legs at knee to come to a rest on knee or knees., • Crouching: Bending the body downward and forward by bending leg and spine., • Reaching. Extending hand(s) and arm(s) in any direction., • Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another., • Standing: Remaining upright on the feet, particularly for sustained periods of time., • Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position., • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes and document compliance with patrol stops., • Grasping: Applying pressure to an object with the fingers and palm., • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly., • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound., • Feeling. Must be able to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Assesses potential safety threats, such as by exposure to chemicals and heat from malfunctioning equipment., • Physical requirements for the Intake Specialist:, • Sedentary work: Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, with walking and standing required only occasionally., • The visual acuity requirements for the intake Specialist (including color, depth perception and field vision)., • Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal; extensive reading; visual inspection to determine the accuracy, neatness, and thoroughness of the work., • The Intake Specialist will be subject to the following conditions in this position:, • The worker is subject to inside environmental conditions, protected from weather conditions but not necessarily from temperature changes. The physical demands described here are representative of those that must be met by an employee to successfully perform the Essential Functions. Reasonable accommodations may be made upon an employee’s request and assessed on a case by case basis. This Job Description is not intended, and should not be construed, to be an exhaustive list of all Job Functions, Competencies, Skills and Work Environment/Conditions associated with this job. It is meant to be an accurate reflection of principal job elements useful for recruiting and selecting employees, assigning work and evaluating performance. Additional responsibilities may be assigned, and management retains the right to change this Job Description at any time. Acceptance of this Job Description does not constitute an employment agreement or contract. The Company is an at-will employer and reserves the right to terminate employment for any reason or no reason, with or without notice to the employee. JOB DESCRIPTION ACKNOWLEDGEMENT AND ACCEPTANCE Employee Signature Date Supervisor’s Signature Date

Job Description PREP Center Office Manager Salary: $41,800 Transform Lives - Lead Change - Join Project Hospitality Are you passionate about addressing behavioral health needs on Staten Island? Project Hospitality, the largest not-for-profit on Staten Island, is seeking a dynamic Office Manager to join PREP, our OASAS 820 residential treatment program. In this critical role, you’ll provide administrative oversight and facilities management of the program reporting directly to the Clinical Director. You’ll become a valuable part of the innovative and welcoming residential treatment environment we seek to provide for our clients. This role offers the chance to leave a lasting impact on the lives of individuals by helping them find stability, dignity and hope when they need it most. We’re looking for someone who can: • Work in a fast paced and dynamic environment, • Utilize their excellent interpersonal skills to ensure that all of our clients are treated with warmth and respect, • Use their excellent communication skills not only with our clients and other visitors to the clinics but also with our diverse treatment team, • Utilize their technological skills as they use varied computer systems, phone systems and our security system, • Multitask without becoming overwhelmed What we’ll expect you to do: • Answer incoming calls to the program, • Update insurance authorizations in client electronic health records., • Monitor mail, program referrals and incoming faxes. Distribute the documents to the appropriate staff and clients., • Meet with clients to screen for entitlements, submit applications and follow-up with HRA, • Responsible for ordering and maintaining inventory of all office and program supplies, including medical supplies as required by the medical staff, • Promptly and correctly submit purchase orders and check requisitions to Director for approval, • Conduct, track and log monthly fire drills to ensure compliance with executing egress and ensure fire extinguishers are serviced according to expiration dates, • Notify Clinical Director and/or Area Director of administrative/facilities issues requiring a prompt response, • Demonstrate flexibility and reliability with staff regarding lunch/break coverage, • Oversee maintenance of office equipment and applicable service contracts, • Demonstrate professional interactions with staff, vendors, auditors and clients, • In the absence of the Facilities/Food Coordinator, serve as a back-up to ensure food is prepared and distributed, accordingly. Order food supplies as needed., • Daily monitoring of the facility to ensure point(s) of egress are clear, hallways are free from egress obstruction and ensure all facility repairs are immediately addressed, • Communicate with housekeeping to ensure infection control cleanliness of all areas of the facility Additional Benefits you’ll receive: • Generous PTO starting at 3 weeks’ Vacation plus paid Holidays, NYS Paid Sick Time and Personal Days, • 403 B; with annual discretionary agency-funded bonus, • Medical Benefits (Dental, Vision, General Health, Behavioral Health, FSA: Health, Dependent care, and Transit), • Access to unique membership-based training and continuing education credits, • Tuition reimbursement, • Employee Assistance (EAP), • Voluntary Life insurance (Agency and Employee sponsored), Short Term and Long Term Disability The credentials and experience we require: • High School Diploma or GED, some college preferred., • Related clerical/secretarial experience needed., • Computer skills such as proficiency with Microsoft Word, Excel, and Google Workspace are required, • Must be able to navigate and work within an Electronic Health Records system (EHR), • Must have the ability to establish workload priorities and balance diverse projects, • Must have exceptional oral and written communication skills pertaining to individuals and groups regarding complex and sensitive issues and/or regulations, • Possess or obtain food handler’s license, • Physical abilities to perform the essential job function is needed Are YOU Ready to Join a Mission-Driven Team? Company DescriptionWe are the largest nonprofit on Staten Island, committed to serving the needs of hungry and homeless. We serve people with special needs - people living with HIV and AIDS, people using substances, people living with mental illness - with an array of on-site professional services. We offer a comprehensive continuum of compassionate care that begins with street outreach, shelter, and soup kitchen and food pantry, and extends to treatment, other clinical and support services, and transitional and permanent supportive housing. Visit our website for more information at www.Projecthospitality.org.We are the largest nonprofit on Staten Island, committed to serving the needs of hungry and homeless. We serve people with special needs - people living with HIV and AIDS, people using substances, people living with mental illness - with an array of on-site professional services. We offer a comprehensive continuum of compassionate care that begins with street outreach, shelter, and soup kitchen and food pantry, and extends to treatment, other clinical and support services, and transitional and permanent supportive housing. Visit our website for more information at www.Projecthospitality.org.

Job Description For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. Brooklyn Community Living Program provides services to adults with a severe mental illness, a DSM diagnosis is required for a client to be eligible for services and need of housing. Brooklyn, Queens and Jamaica Programs are scattered site housing and do not have clients living in one building STATEMENT OF THE JOB: Under the direction of the Clinical Director, the Residence Supervisor has responsibility for clinical, physical plant operations, rehabilitative and recovery, case management and administrative supervision in CCNS’s residential services. Responsibilities also include supervision of staff in the residential programs, assuring that program staff carries out their job responsibilities in a professional and ethical manner and maintain availability to staff during all program hours of operation • Monitor and oversee all aspects related to the delivery of residential, rehabilitative and recovery, clinical and case management services – including physical plant operations and program site visits on all staffing work shifts., • Provide direct residential, rehabilitative and recovery, clinical and case management services to designated client population., • Develop, oversee and participate in the group program as well as the activity program to ensure the delivery of appropriate rehabilitation and recovery services., • Prepare a quarterly activity program with the Activities Coordinator and/or appropriate staff., • Upon eligibility, complete all necessary documents to obtain/retain appropriate credentials, certifications and licenses., • Conduct unscheduled visits to program site to ensure resident safety and personnel performance., • Ensure that target population has access to service according to contractual requirements and Agency Mission., • Contribute to the development of residential, rehabilitation and recovery and treatment protocols, clinical pathways and policy papers as needed., • Contribute to the development of programmatic policies and monitoring staff adherence to policies., • Additional involvement with high-risk residents and the staff overseeing treatment- including but not limited to MICA counselors., • Ensure integration of MICA work both clinically and in charting and documentation., • Assure charts and programs are in audit readiness through documented chart review., • Develop or adhere to program tracking systems to ensure timeliness of resident documentation and all required internal and external paperwork including evaluations., • Work collaboratively with Housekeeping/Maintenance staff keeping the staff in those departments informed of program issues which impact on their functioning and require their cooperation., • Develop appropriate supervision coverage policies and procedures to ensure that adequate supervision and management is in effect for all work shifts., • Ensure appropriate means for communicating resident and program information to all staff., • Facilitate case review/conferences on at least a bi-weekly basis., • Conduct briefings and bi-weekly staff meetings., • Participate in staff development and provide staff supervision and staff training through regularly scheduled and documented supervision and in-service trainings to staff including those who work evenings, overnight and weekends., • Provide staff with ongoing feedback regarding work performance through constructive criticism; evaluate and employ Agency disciplinary process as needed., • Provide and/or participate in-service trainings related to behavioral health- including rehabilitative and recovery, case management, clinical and residential and restorative services., • Ability to provide coverage and supervision at the program(s) or in situations which require 24 hour/7 day per week response., • Assure that program goals, objectives and the Agency Mission are understood, fostered and supported throughout at the program level., • Identify and report of Agency inefficiencies that negatively impact on program ability to provide services and function in an efficient and professional manner., • Facilitate cooperation and rapid response to service requests related to identified parish and community needs., • Reporting to Behavioral Health Services Administration and/or Agency Administration issues that may have a negative impact on the reputation of the Agency, client and/or staff welfare or any corporate compliance issue., • Other duties as assigned. QUALIFICATIONS: • Master’s degree in Social Work or related field, • New York State LCSW or LMSW preferred., • Excellent clinical & supervisory skills along with three (3) years of mental health experience and/or substance abuse experience. Three (3) years of supervisory experience in the field., • Regularly required to talk, hear, walk, stand, & sit and lift up 10 lbs., • Able to travel throughout the five boroughs as needed. BENEFITS: • We offer competitive salary and excellent benefits including:, • Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually), • Medical,, • Dental, • Vision, • Retirement Savings with Agency Match, • Transit, • Flexible Spending Account, • Life insurance, • Public Loan Forgiveness Qualified Employer, • Training Series and other additional voluntary benefits. For more information on our organization, please visit our website at: www.ccbq.org EOE/AA. Company DescriptionFor over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.

Job Description Job Description POSITION OVERVIEW: Under supervision of the Program Director, the Case Manager is responsible for providing case management, housing support to participants and monthly reporting requirements that will ensure compliance with the parameters of the program. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job. KEY ESSENTIAL FUNCTIONS: Housing Liaison • Acts as liaison between participants, superintendents and building managers to ensure all repairs are completed to either the participant’s apartment unit or the building., • Maintains a Building and Apartment Log, which includes date, and condition of the apartments and buildings., • Reports all non-compliance issues with respect to the apartment and building to the Supportive Housing Manager, including incidents requiring immediate attention. Case Management and Record Keeping • Provides case management and on site crisis intervention, • Completes required service plans., • Facilitates monthly CAB tenant meetings., • Educates participants with respect to good housekeeping and home-safety practices, budgeting and landlord/tenant relations, as necessary, • Maintains appropriate documentation of all tenant contacts., • Documents monthly progress notes in the participants’ chart, • Conducts home visits to help evaluate participants’ compliance with the rules and regulations of the program and to assess the need for referral to supportive services, • Takes random urine samples for drug screening toxicology, • May escort participants to social services agencies, as requested, • Reports any alleged child neglect or abuse to the Supportive Housing Manager Housing Reporting Requirements • Responsible for completing annual tenant rent calculation forms., • Responsible for completing annual apartment inspection forms., • Updates monthly program data base., • Ensures annual leases are updated and filed EDUCATION AND EXPERIENCE: • Associate’s Degree or minimum of 60 verifiable college credits completed, Bachelor’s Degree Preferred, • Minimum of one (1) year previous relevant experience in a Mental or Behavioral Health environment required., • Ability to use business acumen to exercise good judgment and decision-making., • Ability to deal with sensitive issues with diplomacy and discretion., • Must be able to multi task with strong organizational skills., • Excellent interpersonal skills and able to communicate both verbally and in written form., • Commitment to cultural diversity and sensitivity., • Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality.

Job Description Overview Opportunity: Managing Director | Lifestyle Hotel HHM Hotels is working on a highly anticipated lifestyle hotel currently under development in the heart of Manhattan. We are seeking a dynamic and polished Managing Director to lead our pre-opening and launch phases. As the leader of this premier New York property, you will be responsible for managing all hotel operations to maximize profits while delivering the high-touch, sophisticated guest experience that the lifestyle market demands. You will play a pivotal role in building the team from the ground up and establishing the hotel's presence in the competitive NYC landscape. Your Growth Path Area General Manager - Regional Director of Operations Your Focuses • Pre-Opening Leadership: Lead the strategic planning and execution of the hotel opening, including staff recruitment, training, and the implementation of core values., • Leadership: Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability., • Guest Experience: Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues., • Financial Performance: Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals through regular financial analysis of, • Operational Excellence: Maintain a seamless operation by overseeing all hotel departments, including front office, housekeeping, and maintenance, while following sustainability guidelines., • Employee Development: Foster a culture of continuous learning and professional development, empowering team members to excel and advance within the organization. Your Background and Skills • 5 years of experience in operations management or a similar leadership role in a hotel., • Proven experience in a hotel opening, specifically within a lifestyle property., • Associate or Bachelor’s Degree in Business, Hospitality, or a related field is preferred., • Strong financial acumen and the ability to develop budgets and manage performance., • Ability to set clear expectations and provide the guidance necessary to achieve exceptional performance. HHM Benefits and Perks • Medical, Dental and Vision Health Insurance., • Paid Time Off and 401k Company Match., • Free Basic Life Insurance., • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts and Technology Reimbursements., • Commuter Transit and Commuter Parking Benefits., • Employee Assistance and Wellness Program., • Educational and Professional Development., • Referral Bonus Program and Quarterly Bonuses and Incentives. Work Environment and Context • Requires standing for extended periods, walking, and lifting up to 25 pounds., • Involves bending, reaching, stooping, using fingers and hands, kneeling, or crouching., • Occasional travel required. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overview Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation. Who We Are: GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes. Why Work for GEO: • We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things., • Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful. Responsibilities Summary Under close supervision, this position provides support and structure to residents in developing program plans by managing a caseload of client cases and administering the policies and procedures of the program as directed by the contracting agency and the Facility Director. Learns, uses and models the principles of the “What Works” system through evidence-based practices in all interactions with clients and other staff members. Trains and assists less experienced case managers. Primary Duties and Responsibilities • May perform the duties of a Monitor including resident intakes, check-ins, breath analysis and drug screens, to provide backup when necessary., • In own handwriting, prepares written personalized program for each resident to establish measurable criteria of expected behavior and accomplishments and a time frame for achieving specified goals., • Reviews plan with residents on a weekly basis and document progress and/or revisions, so resident is gaining the life skills necessary to make a successful re-entry into the community., • Assists residents in establishing personal budget, locating suitable housing, enrolling in educational and vocational programs, and participating in family and community activities, as appropriate, to ensure that they are working towards financial independence., • Monitors facility sanitation and safety. Assigns daily housekeeping chores to residents to comply with facility standards., • May orient residents upon arrival at facility to provide smooth assimilation into program (e.g. have resident complete paperwork, take on facility tour, introduce to other residents, etc.)., • Makes entries in own handwriting into confidential client (resident) files to provide the structure for case analysis and program planning and to provide documentation of program participation. Ensures files are secure to protect client confidentiality., • Assists Employment Placement Specialist to verify residents' jobs to ensure residents' employment is suitable under established program plan. Counsel unemployed residents by providing guidance in obtaining employment in cooperation with the Employment Placement Specialist., • Verifies residents' pass plan through pass sponsorship according to contract, so that the resident is accountable for his/her whereabouts in the community., • Prepares terminal report within established time parameters upon resident release to summarize program performance and to satisfy contract requirements., • Participates in staff meetings by sharing observations and recommendations regarding the facility, residents, and staff relations to identify and solve problems and function as a unified team., • Maintains confidential information obtained through job duties regarding employees, vendors, residents, outside agencies, etc., so sensitive information is on a "need to know" basis., • Complies with GEO policies and work rules as described in the company Employee Handbook, and the Facility Policies and Procedures Manual, including directives of GEO managers and supervisors in a cooperative spirit to ensure conformance to company standards., • Adheres to GEO’s attendance policy; be available for all shifts; work overtime as required to ensure adequate coverage of the program and to ensure the safety and security of the residents., • Complies with facility safety rules; take appropriate corrective action to ensure work is performed in a safe manner and without injury to self or others., • Communicates effectively with all levels of staff in a manner that promotes a team spirit and a sense of cooperation., • Performs other duties as assigned. Qualifications Minimum Requirements • Bachelor’s Degree in social, human services, criminal justice or behavioral science programs from an accredited college or university., • One (1) year of experience in human services, corrections or community-based services., • Work experience may be substituted for academic studies exchanging one (1) year of work experience in a related field for one (1) year of academic education., • Total work experience needed in lieu of the combination of education and work experience is five (5) years., • Familiar with community corrections systems and current community corrections practices., • Familiar with community work force needs, public and private agencies and employment services., • Ability to write clear concise reports in English using correct grammar., • Ability to add, subtract, multiply, divide, and calculate percentages., • Must be able to react quickly and appropriately in an emergency situation., • Bilingual in English/Spanish preferred, but not mandatory., • Ability to work with computers and the necessary software typically used by the department. GEO Reentry Services LLC.

Richmond Center is hiring a Director of Housekeeping in Staten Island, NY. We now offer Daily Pay through a trusted third-party provider giving you faster access to your earnings! DUTIES Supervise all personnel in the Housekeeping & Laundry Departments. Maintain a high level of cleanliness & safety throughout the Facility. Plan/coordinate work schedules and assign staff to established work areas & duties. Attend & participate in departmental staff meetings, development/training courses. Provide individual guidance & motivation to employees. Assign equipment to staff; monitor daily equipment use, cleaning & maintenance. Ensure that all equipment is clean and in working condition at all times. REQUIREMENTS Must have prior housekeeping management experience. Minimum a high school diploma or equivalent. Course in institutional housekeeping management is preferred. Strong work ethic, intense drive, and initiative for quality & customer service. Excellent written & oral communication skills and great problem-solving skills. Understanding of budgeting processes, awareness of profit & loss concepts. Excellent administrative and organizational skills and an ability to prioritize. Strong stress management and leadership skills required. About us: Richmond Center for Rehabilitation and Healthcare is a 372-bed rehabilitation and skilled nursing facility located in the borough of Staten Island. Our size enables a warm, nurturing environment, which allows each resident to maintain his/her individuality. Our staff is committed to ensuring the highest quality of life for all our residents, by maintaining each resident’s dignity and independence. Richmond Center is a proud member of the Centers Health Care consortium. Equal Opportunity Employer –M/F/D/V

Job DescriptionThe iconic Elysee New York is seeking an experienced Director of Operations. This is a rare opportunity for a proven luxury hospitality leader to shape the re-emergence of a legendary New York hotel and help define the next chapter of an intimate, highly personalized luxury boutique brand.More than a traditional Rooms Division leadership role, this position serves as a key operational partner to the General Manager and a visible cultural leader for the property. The Director of Operations will play an instrumental role in building a service-driven team culture, elevating the guest experience, mentoring department leaders, and ensuring operational excellence across all front-of-house functions. This role is ideal for a dynamic luxury lifestyle hotel operator who aspires toward future Hotel Manager or General Manager leadership opportunities.The ideal candidate brings a hands-on leadership style, exceptional emotional intelligence, a passion for authentic luxury hospitality, and an ownership mentality in shaping both the hotel’s operational philosophy and long-term reputation within the NYC luxury market. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are committed to providing you with: • Highly competitive annual salary of $110,000-$125,000 based on experience, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Flexible scheduling to allow you to focus on what is important to you, • Discounts with our Crescent managed properties in North America for you & your family members ESSENTIAL JOB FUNCTIONS: • Serve as a highly visible operational leader and ambassador of the guest experience, ensuring service delivery consistently reflects the hotel’s luxury positioning, personalized approach, and brand standards., • Partner closely with the General Manager in shaping the hotel’s operational identity, culture, service philosophy, and overall guest journey., • Foster a high-performing, engaged, and service-oriented culture through active leadership presence, mentorship, coaching, and development of department heads and frontline teams., • Lead and oversee all aspects of Front Office operations including Guest Services, Concierge, Housekeeping Services, Laundry, Telephone Operations, and related Rooms Division functions., • Champion authentic luxury hospitality by anticipating guest needs, resolving concerns with professionalism and empathy, and creating memorable experiences that drive guest loyalty and satisfaction., • Implement and manage the hotel’s quality assurance processes including service recovery, guest satisfaction initiatives, operational audits, and continuous improvement programs., • Analyze guest feedback, comment cards, online reputation metrics, and service trends to proactively identify opportunities for operational enhancement and team coaching., • Recruit, interview, hire, train, mentor, evaluate, and develop operational leaders and team members while maintaining open communication and accountability across departments., • Provide strategic operational oversight including labor management, forecasting, budgeting, expense control, inventory management, and productivity analysis., • Collaborate with department leaders to ensure operational consistency, financial performance, and adherence to luxury service standards., • Monitor hotel occupancy trends and operational demands to proactively adjust staffing and service strategies., • Lead operational response during high-pressure situations, guest escalations, and emergency scenarios with sound judgment, composure, and professionalism., • Review security logs and operational reports daily, partnering with department heads to implement service improvements and policy enhancements where necessary., • Plan, organize, chair, and actively participate in Executive Committee Meetings, Rooms Division Meetings, leadership meetings, and quality improvement initiatives., • Support pre-opening, repositioning, and brand evolution initiatives as applicable while helping establish long-term operational excellence and team culture., • Maintain flexibility and availability to support operational needs as required., • Perform other job-related duties as assigned. REQUIRED SKILLS/ABILITIES: • Minimum 5 years of progressive luxury hotel operations experience within full-service or luxury lifestyle hotels is required., • Minimum 3 years of senior Rooms Division or Operations leadership experience within the New York City luxury hotel market is required., • Previous leadership experience within a union hotel environment required., • Prior experience with hotel openings, major repositionings, or luxury brand transitions are strongly preferred., • Demonstrated success building and leading high-performing operational teams within luxury hospitality environments., • Strong leadership presence with exceptional interpersonal, communication, and relationship-building skills., • Proven ability to mentor department leaders, drive accountability, and cultivate a positive service culture., • Strong financial acumen including budgeting, forecasting, labor management, and operational analysis., • Passion for personalized luxury hospitality, guest engagement, and operational excellence., • Ability to lead with professionalism, emotional intelligence, discretion, and adaptability in a fast-paced luxury environment.

Job Description This Search Is for Operators—Not Seat Fillers We’re partnering with the ownership and management team of a boutique hotel in the heart of Manhattan to help them strengthen their property leadership roster with an Operations Manager who leads from the floor, not behind a desk. This property blends authentic New York energy with an intimate guest experience, anchored by a destination restaurant and lounge. Guests don’t just stay here—they feel it. And the leadership team knows that experience lives or dies with operations. That’s why they’re hiring deliberately. Compensation & Benefits • Salary: $73,000–$75,000, • 401(k) with company match, • Medical, dental, and vision insurance, • Life insurance, • Paid time off Beyond the package, this role offers real growth potential. The management company behind the property is expanding nationally and is known for developing leaders from within—this position is a clear stepping stone for operators ready for what’s next. The Assignment Our client is seeking a hands‑on Operations Manager to help lead the Rooms Division, overseeing Front Desk, Housekeeping, and Engineering, and serving as a visible, decisive presence in daily hotel operations. You’ll work closely with the Director of Operations and step in as the senior operational leader when needed—keeping the rhythm of the hotel steady, the team supported, and the guest experience sharp. This role is ideal for someone who believes: Great operations aren’t a checklist—they’re a living system shaped by people, pace, and decisions. What You’ll Own Day to Day • Lead daily Rooms Division operations with a guest‑first, highly visible approach, • Support and coach Front Desk, Housekeeping, and Engineering leaders, • Serve as Manager‑on‑Duty and senior leader during Director absences, • Be present in public spaces during peak periods—leading by example, • Ensure service standards, inspections, and compliance are consistently met, • Partner on staffing support, scheduling, and daily operational pacing, • Oversee preventative maintenance and deep‑clean programs Balance guest satisfaction, team engagement, and operational discipline in a fast‑paced boutique environment Who Our Client Wants on Their Property Team This search is for a hospitality operator, not just a manager. Strong candidates typically bring: • Supervisory experience in a lifestyle or luxury hotel environment, • Solid understanding of Rooms Division operations, • Confidence making real‑time decisions under pressure, • Comfort working with reports, basic analytics, and financial data, • A calm, professional communication style with guests and staff alike, • The ability to solve problems without losing the human side of hospitality Experience That Sets You Up for Success Candidates will meet one of the following: • 1+ year of progressive experience in a lifestyle or luxury hotel Rooms Department, • OR a 4‑year degree plus 1 year of Rooms hotel experience, • OR a 2‑year degree plus 2 years of Rooms hotel experience Required: • Previous supervisory experience, • Weekend availability Preferred: • FSD Certification Why This Role Is Open They’re investing in their property roster. They want someone who: • Takes pride in running a tight operation, • Wants to be seen, trusted, and relied upon, • Is building a long‑term career in boutique hospitality leadership Interested? If you’re a hotel operator who thrives in boutique environments, leads with presence, and wants to grow with a respected hospitality organization, we’d welcome the conversation. Apply to learn more about the property, the leadership team, and why this role is pivotal to the hotel’s next chapter.

Job Description Overview Opportunity: Complex General Manager With anticipated growth in the New York City region, HHM Hotels is seeking a Complex General Manager to lead and manage two select service properties. As Complex General Manager, you will be responsible for overseeing hotel operations to maximize profitability and deliver a high level of guest satisfaction in one of the most competitive hospitality markets in the world. Your Growth Path Regional Director of Operations – Vice President of Operations Your Focus Leadership • Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability., • Set clear expectations and provide the guidance necessary to achieve exceptional performance. Guest Experience • Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues., • Continuously seek opportunities to enhance guest interactions and exceed expectations. Financial Performance • Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals., • Monitor financial performance through regular analysis and implement corrective actions as needed. Operational Excellence • Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance., • Implement best practices to uphold quality and safety standards. Employee Development • Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization. Your Background and Skills • Associate or Bachelor’s Degree in Business, Hospitality or a related field., • Previous hotel management experience required. HHM Benefits and Perks • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Quarterly Bonuses and Incentives, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Technology Reimbursements Work Environment and Context • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching., • Occasional travel required. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionSUMMARY DESCRIPTION: The General Manager is responsible for effectively leading the day-to-day operations of the hotel and its team members. Prepares budgeting, strategizing, planning, organizing and directing all hotel services, including front-of-house and back of house operations. RESPONSIBILITIES AND AUTHORITIES: • Always treats guests with courtesy and respect in a variety of situations., • Displays honesty & integrity., • Conducts pre-shift meetings., • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings., • Motivates, inspires and develops team members., • Create preventive maintenance programs for consistency of the product, • Ensures updated safe work environment, • Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity., • You build strong partnerships with internal customers and outside vendors SPECIFIC DUTIES • You possess excellent communication and leadership skills and are a strong,creative problem solver both with Team members and third-party partners operating within the hotel, • Oversee and manage regional and cross-functional brand standards of the organization., • Partner with other senior management to discuss strategies, objectives, and obstacles in relation to standards., • Acts as a primary liaison between Company and the Brand’s franchising groups; ensures that quality control is maintained as it pertains to brand standards., • Evaluates the effectiveness of brand/management practices, processes and activities; recommends or otherwise ensures appropriate measures are taken to maximize the performance of all operations., • Embodies the values of Arlo and is culture driven, • Monitors the performance of the hotel through verification and analysis of the hotels guest satisfaction system and financial reports., • Proactive and initiates items required to remain aligned with the budget and goals., • Works directly with the Corporate Director of Operations to strategize on forecasting and budgets., • You are a proactive, self-starter who can work well both independently and as part of a team, • You are comfortable being a change agent and creating a welcoming environment, • You are confident and have the ability to think clearly on your feet and under pressure, • You love to negotiate and create win-win situations for customers, owners, partners and all operational team members alike, • Overseeing and directing the daily operations for the Front Office, Maintenance, Housekeeping, Food & Beverage & Security departments for hotel., • Daily Co-ordination with F&B Managers to ensure a seamless, thoughtful and excellent level of service., • Directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff., • Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels., • In conjunction with the Asset Manager , develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs., • Develop and direct the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner., • Assists in leading Safety Committee initiatives and Security provisions., • Assist Ownership in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process. REQUIREMENTS: • A minimum of 5 years previous General Manager experience in a hotel environment., • Intensive direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and Food & Beverage., • Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed., • Previous experience managing third party or leased space arrangements such as food & beverage, valet or security., • Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses., • Proven ability to communicate professionally and tactfully in all interactions with guests and employees Salary Range: $200,000 - $220,00 per annum

Job Description Job Description: Assistant Building Manager, Euclid ORGANIZATION: The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting, which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low- income older persons, many of whom live with mental illness and/or have experienced homelessness. WSFSSH is an Equal Opportunity Employer (EOE) POSITION: Under the supervision of the Building Director and associate director/clinical coordinator, The Assistant Building Manager will assist in all aspects of the administration and property management of the building, with the goal of enabling residents to live permanently and as safely and independently as possible. WORK CATEGORIES & DUTIES Specific duties include, but are not limited to, the following: Responsibilities: Personnel • Supervise front desk personnel., • Ensure that 24hour shifts are covered as per union contract., • Maintain all leave time requests., • Ensure that all supplies including forms are maintained., • Ensure that personnel is cleaning and maintaining front desk area., • Co-Supervise maintenance staff, and administrative staff., • Assist manager in maintaining active personnel files: Vacation requests, time taken (sick leave, personal days, etc.), • Process timesheets and submit in a timely manner., • Assist Manager with staff meetings, tenant / staff complaints and performance evaluations when needed., • Responsible for taking and maintaining minutes of all meetings., • Assist Manager with Social Service staff interface., • Coordinate with social service staff on various tenant issues including arrears, housekeeping, disruptive behavior, room maintenance, monthly tenant meetings, etc., • Ensure social services department receives copies of all incident reports, tenant lists and management letters to individual residents., • Act as liaison between tenants and staff in building manager’s absence., • Assist Manager with Housing Court Hearings/Trials, • Office/Building Management and Administrative:, • Manage general office functions., • Establish a 1:1 professional relationship with tenants., • Assist manager in responding to building violations and coordinate with Contractors and Euclid Hall staff to clear violations., • Reaching out to Contractors for quotes and estimates Management Office: • Maintenance and distribution of all management office lists related to tenants, vendors, staff and miscellaneous documents., • Preparation and distribution of exterminator list to Front Desk., • Ordering supplies when needed: key blanks, appliance parts, office, cleaning and maintenance equipment., • Document vendor repair work., • Maintain related contract files., • Document problems encountered, & proposed resolutions., • Monitor vendor files., • Maintain Certificates Book / Log. Must ensure all inspection certificates and equipment inspections are current and have not expired., • Perform move-ins and move-outs, rent changes, activity notes and legal updates in RealPage. Assist manager with maintaining tenants files consisting of: • Lease., • Section 8 and other income certifications., • Incident reports., • Legal correspondence., • Work orders. Assist manager with maintaining monthly, quarterly and yearly reports. Reports include but are not limited to the following: • Arrears, • DHCR, • Rent Rolls, • Legal, • Front Desk, • Provide assistance at the front desk as needed. Building Maintenance: • Assist manager and Superintendent with the general maintenance function of the premises including but not limited to the following:, • Tenant room inspections, • Daily, weekly, monthly, yearly checklists of maintenance task for use by maintenance staff., • Conduct regular inspection of boiler, elevator, fuel storage tanks (If applicable), sprinkler, standpipes, etc., • Maintaining clear identification of all building systems; for example, plumbing valves, sprinkler standpipes, etc., • Enforce recycling and garbage regulations., • Ensure Extermination List is maintained and updated monthly and Contracts are following contract agreements., • Keep orderly and stock maintenance supplies., • Rent Collection / Arrears and Payroll Distribution:, • Assist manager with rent collection and arrears pursuit., • Process coin exchanges for rent collection., • Pickup coin exchange and assist in verifying amounts received., • Make bank deposits weekly or as needed., • Distribute employee checks., • Collect all rent checks and money orders from rent deposit box and process., • Purchases:, • Request quotes for purchases using authorized vendors., • Inspect deliveries., • Review and process invoices for payment., • Other responsibilities may include:, • Working as a member of a team to establish and maintain high levels of care, respect for, and communication with tenants and staff., • Working cooperatively with other staff members., • Attending training sessions and conferences as required for enhancement of job skills., • Implementing emergency procedures as necessary., • Assisting with other duties as directed. Qualifications Expected: • At least 21 years of age., • Strong communication skills, math skills and computer literacy, including Microsoft Word, Excel and Outlook., • Emotionally, mentally, and physically able to perform job responsibilities., • Prefer a minimum of two years of experience working with senior adults., • Prefer Associate’s or Bachelor’s Degree., • Must be able to speak, read and write in English and Spanish., • Other tasks or assignments as mutually agreed with supervisor(s) Powered by JazzHR EG0aDwGPEl