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Department/Unit: Integrated Delivery Systems Work Shift: Day (United States of America) Salary Range: $133,724.95 - $213,959.93 This position is required to be in person and in office. The candidate will be required to attend and host in person meetings. The Director is responsible for overseeing as well as implementing, developing, maintaining, and benchmarking contractual relationships with payers/health plans in the AMHS market. Leading and mentoring, negotiating, continuous monitoring of contract performance, and engaging with internal and external stakeholders to optimize contracts or mediate issues requires the Director to possess exceptional leadership, organizational, analytic, and communication capabilities. The Director ensures the team is leveraging multiple sources of data across the AMHS to facilitate best outcomes. To facilitate this, the Director is the primary liaison with AMHS analytics leadership. The Director oversees and leads the day to day operational, programmatic, financial, and employee related activities, as applicable, under the System Payer Contracting Unit. The Director prepares annual budget target recommendations in conjunction with AMHS Finance and other stakeholders. The Director possesses deep marketplace and payer contracting expertise to meet the high level, multifaceted competencies needed for the implementation and management of payer contracting strategies including building solid external payer relationships on behalf of all entities under the Albany Med Health System (AMHS). The Director independently negotiates with established and new payers including leading economic assessments and overseeing contract implementation aligned with contract terms. The Director is skilled at drafting, analyzing, and negotiating complex payer contracts. The Director develops contract proposals and leads in meetings, negotiations, presentations, and other contracting related functions. The Director mentors and coaches the team building on competencies enhancing professional development and retention. The Director must work within a highly matrixed environment cultivating strong internal working relationships often managing and influencing stakeholders across AMHS including but not limited to physician and hospital clinical leadership, legal, compliance, billing, finance, IT, case and utilization management, quality, credentialing, and other related departments. The Director builds external relationships with payers' senior network management, leads meeting, oversees and/or prepares presentations, and is responsible for meeting budgetary and other established targets. Additionally, the Director continuously assesses payment and market opportunities in alignment with the AMHS Strategic Plan, including risk based/value-based initiatives. The Director concisely consolidates and presents such opportunities to key stakeholders and senior organizational leadership to influence and support AMHS's continued evolution of its payer contracting strategies. The Director works together with the Vice President to continuously evolve AMHS's payer strategies. This position is required to be in person and in office. The candidate will be required to attend and host in person meetings. Essential Duties and Responsibilities • Strategic and Operational Planning, • Contributes to System payer contracting strategic planning, budgets, and evaluation of payer partnerships., • Forecasts and reports on market disruptions; stays on top of national and local payer trends., • Planning and Program Development and Oversight, • Identifies, facilitates, and builds systems and standardized processes to facilitate multi-stakeholder collaboration on payer contracts to achieve best negotiation outcomes., • Develops timely, efficient payer issues escalation processes in support of revenue cycle and/or clinical operations that promotes payer accountability., • Develops payer scorecard initiatives to measure payer compliance with contract terms and overall efficiency of payer operations; leads reviews with payers providing constructive feedback with aligned expectations., • Develops and implements systematic payer contracting processes and procedures in order to ensure timely renewals, appropriate maintenance, and System-wide stakeholder education on contract terms and provisions., • Forecasts and reports on national and local market trends including change management recommendations in the event of a pending market disruption; completes SWOT analyses., • Creates annual goals and objectives for each contracted payer to ensure accountability and responsiveness, • Administrative and Cross-Functional Leadership, • Collaborates with various departments throughout AMHS to ensure payer contracting initiatives are integrated and aligned with broader organizational goals., • Identifies and incorporates innovative payment models and initiatives aligned to enhance patient care and support operations., • Ensures adherence to all federal, state, and local regulations for governing payer contracting, stays informed of the health care regulatory environment to mitigate risks., • Engages staff and other stakeholders in continuous improvement of systems and processes; effectively manages resources, activities, and people., • Influence and Relationship Management, • Exercises influence over payers to advance AMHS's interests, guiding negotiations and contracts towards favorable outcomes., • Builds and manages relationships with existing and potential payer organizations ensuring effective communications and problem solving to maintain satisfactory payer partnerships., • Promotes AMHS's value to payer constituency., • Builds and manages relationships internal to AMHS across disparate departments., • Leads disparate groups in problem solving exercises resulting in favorable outcomes., • Unit, Staff, and Personal Development, • Builds, leads, and develops a team of payer contracting professionals providing training and resources., • Fosters team's growth and sets a high standard., • Ensures the team and self take advantage of leadership training, self-development and learning opportunities. Qualifications • Bachelor's Degree in a relevant subject area such as Accounting, Finance, Business or Health Care Administration - required, • Master's Degree in a relevant subject area such as Business or Health Care Administration - preferred, • 10+ years relevant experience in the management and negotiation of health care payer contracts and network management experience in an insurance or health care setting - required, • three (3) years of experience managing departmental resources including people - required, • Five (5) or more years of management experience - preferred, • Experience working in a health care system and/or large, academic, or complex health care setting that included payer contracting - preferred, • Hospital, physician group and value-based enterprise financial acumen, • Demonstrated leader of people and manager of resources., • Demonstrated success in orchestrating, leading, and overseeing negotiations of complex payer contracts in a competitive market including both new and renewals., • Demonstrated success in overseeing and managing large volumes of high dollar contracts including renewal provisions, day to day compliance and operations, short and long-term projections, and payer relationships., • Demonstrated knowledge of current federal and NYS regulations regarding managed care contracting, as well as the provision and reimbursement of medical services including, but not limited, to Medicare and Medicaid., • Proven skills and knowledge relating to the implementation and management of risk-based and other value-based reimbursement models., • Demonstrated knowledge of the current health care insurance landscape both nationally and locally., • Demonstrated strategic and System thinker coupled with organizational and critical thinking skills who can consolidate and prepare well researched recommendations and articulate prospective needs., • Demonstrated analytic capabilities with the ability to consolidate multiple layers of data, identify correlations, prepare effective reports, interpret and/or present information and data using Microsoft/excel and other tools., • Exemplary interpersonal, verbal, and written communication skills to include the ability to organize, negotiate, resolve conflicts, and build teams., • Ability to operate independently in high pressure situations and manage people and resources effectively in a quick paced, highly matrixed environment; knows how to collaborate effectively and when to seek guidance from SMEs., • Proven leadership showing a history of building positive relationships across disparate teams or organizations, influencing decisions positively, showing sound judgment, high energy, prospectivity, flexibility and focus. Equivalent combination of relevant education and experience may be substituted as appropriate. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Development Work Shift: Day (United States of America) Salary Range: $60,367.47 - $90,551.20 The Coordinator of Children’s Miracle Network Programs and Signature Events is responsible for establishing goals and objectives to further the mission of the Bernard & Millie Duker Children’s Hospital and Children’s Miracle Network (CMN) Hospitals. The Coordinator will be working closely with the Director, Signature Events, the Coordinator will develop budgets, strategies and tactics to fulfill these goals. Identify, cultivate, solicit, and steward relationships with national and local partners from front line staff to executives, and guide these partnerships to the program growth goals. The Coordinator will engage constituents and volunteers in the mission to maximize the local execution of CMN Hospitals’ fundraising programs, events, and corporate partnerships. The Coordinator will also manage the Community Events program, assisting independent community groups with fundraising events that support the Bernard & Millie Duker Children’s Hospital. The Coordinator will also contribute to the strategic direction of the Signature Events, with focused support of the Children’s Hospital Radiothon and Annual Golf Tournament. The Coordinator is a member of the Development Operations team, and she or he will also contribute to the overall plans and strategies for all annual programs and events, as well as support of all team members. This position requires 30% travel to meet with partners in the region, and overnight conference requirements. This position requires a professional whose background is characterized by initiative, creative energy, excellent written and interpersonal communication skills, well-refined organizational skills, and the ability to motivate others. Attention to detail, customer service, and the ability to prioritize are also essential. A bachelor’s degree is required; a master’s degree is advantageous. One to three years of experience in developing, implementing, and managing strategic fundraising initiatives, or equivalent experience, is required. Position Overview Specific Responsibilities 1. In conjunction with the Director of Signature Events and Assistant Vice President of Development Operations, Philanthropic Impact & Engagement, establish and execute an annual strategic plan, goals, and operating plan to further the awareness and fundraising for the Bernard & Mille Duker Children’s Hospital, in alignment with the hospital/foundation goals and mission., 2. Develop and implement a plan for the cultivation, stewardship, and engagement of CMN corporate partners and national programs. Regularly monitor and evaluate campaign and program quality to guide future strategies., 3. Actively manage a portfolio of top corporate partners with the goal of maximizing revenue through each corporate partner campaign. Build and steward relationships with regional, district and local leadership of these companies, as well as employees and volunteers, through face-to-face visits, emails, written correspondence, phone calls and other forms of communication., 4. Implement a local Advisory Council comprised of dedicated leaders in the region that support CMN initiatives. Manage communication with council members and prepare any materials necessary for meetings., 5. Engage and enlist the assistance of hospital constituents as needed (physicians, nurses, staff, patients, families) and keep them informed and inspired about the importance of CMN Hospitals programs to the overall mission of the hospital., 6. Organize and host events and other activities such as tours, check presentations, and kickoff meetings for key partners to deepen their understanding and commitment to the hospital mission., 7. In conjunction with the Director, submit quarterly financial reports to CMN Hospitals., 8. Work with Albany Med’s Marketing & Communications Department to develop materials for partner campaigns, programs, and community events. Work with Marketing & Communications on social media posts and webpage updates, ensuring appropriate co-branding with CMN Hospitals., 9. Complete grant applications related to funding opportunities from CMN Hospitals corporate partners, or general children’s hospital funding opportunities as appropriate. Support any associated stewardship tied to grants., 10. Work with grateful patients and their families to provide outlets and support to share their stories. Actively communicate with the annual Miracle Child Champion family, and grateful patients that participate in Foundation events., 11. Share strategic best practices and other field insights with CMN National representatives and neighboring program directors to support continuous growth of all partnerships, programs, and events., 12. Represent Albany Medical Center at national and local CMN meetings, including but not limited to: Children’s Hospitals Week, Speedway/7 Eleven Golf Tournament, Fall Fundraising Forum, and regional Collaboration Meetings., 13. Provide logistical support for the Children’s Hospital Radiothon and the Annual Golf Tournament, including gift in kind solicitation., 14. Manage the community fundraising events program in conjunction with the Director, Signature Events, by providing support of third-party special events., 15. Coordinate with the Development Operations team to track financial data and to run accurate, up-to-date reports. Update Raiser’s Edge database as necessary., 16. Represent the Foundation to internal and external audiences, in the community, and among peer professionals in a manner that generates respect and goodwill and contributes to Albany Med’s reputation as a health care facility of distinction., 17. Other duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Occasional evening and weekend work is mandatory. The Associate Director must possess excellent written and interpersonal communication skills, energy, enthusiasm, creativity, and the ability to work in a team atmosphere. Attention to detail, customer service, organization and the ability to prioritize are essential. This position requires considerable external visibility. Professionalism and diplomacy at all times is essential. • Must possess a bachelor’s degree. Knowledge of Microsoft Office Suite is essential, especially Microsoft Excel, Raiser’s Edge a plus., • Must have 1-3 years of experience in a fundraising role. Experience with direct mail, database management, corporate relations, event coordination and marketing and/or promotions is a plus., • Must demonstrate strong communication skills, written and oral. Examples of specific tasks include, but are not limited to, writing well-crafted emails and letters, memos, executive summaries, promotional materials for print and web, presentations to groups of varying sizes and constituency groups. Strong public speaking skills are also a must., • Must be able to independently organize work to meet established guidelines, gather data from appropriate resources, solve problems independently when possible, and understand when to seek assistance or guidance from others., • Must be willing to travel independently to off-site events and meetings throughout the Capital Region to meet with donors, volunteers, vendors, and to assist with events as needed. This may entail setting up events and may carry physical demands. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Job DescriptionBenefits: • 401(k) matching, • Competitive salary, • Employee discounts, • Flexible schedule, • Free uniforms, • Health insurance Reports to: Director of Operations FLSA Status: Exempt At Goldfish Swim School , work feels like play as you build relationships with your team and meet children and families from all different backgrounds. Every time you step foot in your school, you can create magic moments and enrich lives. We are passionate about bringing people together and making a splash in the lives of the children in your community. So, join us and be a part of a fun, fast-paced, high-impact group of talented people who are making waves and teaching life lessons in and out of the pool through mentorship, leadership and passion. Summary: Main point of contact for multi-unit Goldfish Swim School locations. Oversees the operational development within the schools. Liaison between the management team and the owners. Ensures brand compliance and operation efficiency. Duties and Responsibilities: • Plays the role of an advisory council between managers and owners., • Strategizes and executes development plans for organizational growth., • Defines and clarifies the organizational structures for the schools., • Assists management team with task prioritization., • Integrates individual school business plans and strategies to increase revenue and maximize profit., • Forecasts changes in enrollment and staffing to ensure optimal resource allocation., • Develops operational budgets based on year over year trends of key performance indicators., • Presents suggestions from the management team to the owners to gain approval when needed., • Evaluate management to create and execute development plans, ensure engagement is maintained at all levels, and coach as needed, • Works closely with the Marketing team in order to determine goals and strengthen the sales and marketing efforts in each school., • Works with the executive team to determine compensation changes and validate additions for the organizational structure., • Resolves high level customer satisfaction issues or employee related complaints., • Oversees all billing and reporting discrepancies., • Oversees training and development of departments within the schools to ensure operational efficiency and adherence with brand standards., • Directs and controls the organization of marketing activities, policies, and plans., • Brand ambassador for schools., • Other Duties as assigned . Education/Experience: Bachelors degree in business administration, communications or equivalent is required. Two years previous customer service and/or administrative office experience preferred. Three years of management experience required. Previous Goldfish Swim School management or equivalent preferred. High level computer skills required using; Word, Excel, and other software systems. Certifications and Licenses: Lifeguard, CPR, First Aid and AED certifications preferred. Lifeguard Instructor certification preferred. Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

Director of Volunteer and Community Engagement Be a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable and accessible to our diverse community. WYH has a robust benefits package including generous time off, affordable health, dental and vision insurance, 401k with safe harbor employer match, tuition reimbursement, term life insurance and more! GENERAL RESPONSIBILITIES: The Director of Volunteer and Community Engagement will be responsible for building and strengthening relationships between the organization and its community, while creating and managing meaningful volunteer opportunities. This individual will also lead efforts to generate philanthropic support through volunteer-driven initiatives, events, and partnerships, with an annual fundraising goal. The Director will serve as an ambassador for the organization, cultivating relationships with individuals, businesses, and community groups to advance both programmatic and fundraising priorities. The Director is also responsible for soliciting and securing gifts-in-kind for events and programs for patient needs (i.e. hygiene items, clothing, holiday gifts, etc.). SPECIFIC RESPONSIBILITIES: In collaboration with the Chief Development Officer (CDO) and Director of Marketing & Communications, create and implement of the annual Development and Marketing Plan. Leads, manages and coordinates WYH and EQX community engagement opportunities. Cultivate and maintain strong relationships with community groups, corporations, civic organizations, and faith-based partners. Represent the organization at community events, presentations, and networking opportunities. Identify opportunities for collaboration that increase organizational visibility and community impact. Leads WYH and Equinox public facing community events (i.e. signature fundraising event, promotional events, open houses, ground breaking/ribbon-cuttings, community outreach events, etc.) and donor fundraising and cultivation events, and coordinates oversight of event committees, and leads project management of event logistics leading up to and day of event, as well as any follow-up. Recruits staff and volunteers for participation in community events. Research and identify new community engagement opportunities, in support of scorecard and department objectives including community health education opportunities Works in conjunction with Digital Marketing & Communications Specialist to develop and execute promotional and social media plan for all events; assist Digital Marketing & Communications Specialist with social media postings, as needed. Works in conjunction with the Prospect Research and Database Management Analyst for mailing lists and mailing of community engagement event materials. Ability to work cross-functionally with development, communications, and program staff to maximize impact. Order and maintain stock of branded merchandise and give-away items for community programs and special outreach events. Manages and coordinates the WYH volunteer/internship program Develop annual volunteer engagement and fundraising work plans with measurable outcomes. Provide regular reports on volunteer hours, community engagement, and revenue generation through Raiser’s Edge Manage program budgets and ensure cost-effective use of resources. Collaborate with leadership to integrate volunteer and community engagement into strategic planning. Identifies opportunities for volunteer/internship engagement. Works with program directors and HR to create job descriptions for volunteer/intern positions. Coordinates volunteer and community service opportunities (community service projects, interns, corporate volunteer programs, etc.), and gifts-in-kind Facilitates the HR process for volunteers/interns Recruits volunteers, including initial interviews. Coordinates health and security screenings with HR. Maintains, tracks and updates records for all volunteers/interns. Provides volunteers with orientation to Whitney Young Health with support from HR. Develops policies and procedures for volunteer program with support from CDO and HR. Develops and maintains volunteer handbook with support from HR; implements best practices in the field. Manages the volunteer program for excellence and achieving goals Develops and executes volunteer recognition program. Works with the Marketing team to create and maintain a special volunteer section/column in Whitney Wire staff newsletter; and in the agency newsletter, To Your Health, as an opportunity presents itself. Provides mentoring and support to volunteers. Evaluates and seeks to continually improve volunteer satisfaction. Evaluates and reports on program impact. Additional Fundraising Metrics: Year 1& 2- $80k, Year 3 & 4- $120k ThanksGathering Metrics: Year 1 & 2- $115k, Year 3 & 4- $200k Ability to track and analyze engagement, volunteer hours, and fundraising metrics to report ROI Demonstrates excellence in both internal and external customer service. Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality. Ensures and/or remains in compliance with local, state, and federal regulation, i.e. DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH). Adheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center. Completes other duties as assigned. Requirements MINIMUM QUALIFICATIONS: Bachelor’s Degree required in Communications, Business or related field. Three (3) to five (5) years of related work experience demonstrating successful development experience in event planning, fundraising and community engagement, public relations and volunteer coordination. Strong project management skills for coordinating event committees, vendors, logistics, and follow-up. Established connections or strong networking skills with community groups, corporations, civic organizations, and faith-based partners computer proficiency in Microsoft Office, including Word, Excel, PowerPoint and Publisher; excellent verbal, written and interpersonal communication skills; excellent organizational skills; independent, self-starter who is highly motivated and creative; holds valid NYS license, safe driving record, and access to reliable transportation. PREFERRED QUALIFICATIONS: Demonstrated ability to meet or exceed fundraising targets, with experience cultivating donors, managing sponsorships, and securing gifts-in-kind. Familiarity with corporate social responsibility (CSR) partnerships and cause-marketing campaigns. Proven track record in designing, implementing, and evaluating successful volunteer programs. Public speaking experience, with the ability to represent the organization at events and in the community. Experience leading large-scale fundraising events, preferably with budgets exceeding $100K. Experience integrating volunteer and community engagement strategies into organizational strategic planning. Demonstrated leadership in inspiring and mentoring volunteers or junior staff. Strategically align community engagement with fundraising goals, excel at relationship-building across sectors, and bring data-driven leadership to maximize impact. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status. Salary range: $78,600 - $91,350 annually

Job Description We are seeking a highly motivated and energetic Community Manager to join our team in Glenmont. Glenmont Abbey Village is an upscale property for active adults providing residents with exceptional amenities and activities through our Life program. Our communities are centered around a lifestyle. We build our teams with talented, motivated people who love what they do and love creating an outstanding living environment for our residents. The Community Manager is responsible for the entire property and its physical assets, as well as the satisfaction, performance, and retention of staff and residents. The Community Manager must maximize the financial returns in accordance with the company's objectives and is responsible for hiring, training, and retaining staff and ensuring all site related duties are completed accurately and on a timely basis. Oversees the management of all site staff inclusive of facilities maintenance. Essential Duties / Responsibilities: • Responsible for the leading, directing, monitoring, assessing, recommending, inspecting, and evaluating all Marketing, Leasing, Maintenance, and Office initiatives and staff., • Provides clear written and oral direction to and supervises staff; conducts all personnel management functions. Typically oversees a team consisting of an Assistant Property Manager, Maintenance Director, and Maintenance Technician., • Ensures staff members fulfill the company’s standard operating procedures, policies, and successful job performance; coaches staff to make necessary improvements; holds staff accountable for poor performance., • Reviews all rental applications and lease forms for accuracy and compliance with resident policy., • Preparation of the property's annual budget - works directly with Regional Manager and Property Accountant., • Monitors budget performance and reports variances from budgets., • Responsible for the collection of residents' rent payments; expense management; monthly financial accounting; reporting; and explanation of variances., • Reports payroll information to the Corporate office / Human Resources on a timely basis., • Supervises inventory of all equipment and supplies and property's petty cash funds., • Works with Regional Manager to maximize NOI and ensures company's goals and objectives are aligned with property operations., • Creates and drives new revenue streams to achieve and exceed goals and objectives., • Ensures rent collection programs are administered consistently to ensure revenue is collected within standards., • Receives and resolves resident complaints with effective communication and diplomacy; maintains resident complaint log and seeks assistance from Regional Manager when needed., • Manages move-ins and move-outs as site activity requires and ensures proper communication with all site staff to ensure proactive and cohesive operations., • Evaluates and approves decisions for physical repair, replacement, and/or improvements consistent with capital improvement plan., • Selects and monitors third-party vendors; communicates and ensures work is performed as expected., • Conducts regular weekly individual meetings with department heads and maintains notes of discussion topics., • Hires and terminates employees in accordance with established guidelines. Required Skills and Abilities: • Strong organizational, management, and teamwork skills., • Professional presentation to be compatible with the established guidelines and as defined within the employee handbook - positive attitude, energetic, assertive, and ability to serve as a role model for subordinates., • Solid administrative skills - knowledge of Microsoft Office products, e.g. Excel, Outlook, Word, PowerPoint., • Ability to handle finances and work within a budget; attention to detail., • Demonstrates integrity on personal & professional level; works respectfully with people of diverse backgrounds., • Ability to solve problems involving residents, personnel, finances, equipment failure, emergency situations, etc., • Ability to actively assist with all departments' responsibilities; willingness to substitute for any position at the site. Required Education and Experience: • Bachelor's degree or related experience in Property Management., • Minimum three (3) years managerial experience supervising three (3) or more subordinates., • Physical on-site presence is required during all operational business hours, 8:30 a.m. until 5:30 p.m. Monday through Friday, and occasional Saturday coverage. Special events or unusual circumstances may require additional on-site presence outside of business hours including nights and weekends. This position cannot be performed remotely, • Salary commensurate with level of experience and job requirements, • Generous benefits package including medical, dental, and vision plans., • 401k plan with employer match .

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview The Client Service Manager I is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs. The total revenue associated with the group of accounts is typically less than CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing exceptional ongoing care. How you'll make an impact • In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner., • Secures existing business and drives the sale of additional services and lines of coverage., • Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers., • Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available., • Required: Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required., • Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen. We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Medical/dental/vision plans, which start from day one!, • Life and accident insurance, • 401(K) and Roth options, • Tax-advantaged accounts (HSA, FSA), • Educational expense reimbursement, • Digital mental health services (Talkspace), • Flexible work hours (availability varies by office and job function), • Training programs, • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing, • Charitable matching gift program We value inclusion and diversity ___ to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview The Associate Client Service Manager is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs. The total revenue associated with the group of accounts is typically less than CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. How you'll make an impact • Successfully and profitably manages an assigned group of accounts., • Builds and solidifies relationships with existing clients by providing exceptional ongoing care., • In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner., • Secures existing business and drives the sale of additional services and lines of coverage., • Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers., • Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available. Required: • Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience., • Producer's License., • Proficiency in Microsoft Office., • Appropriate licensing as required. Preferred: • Previous insurance knowledge and experience managing client relationships., • Proficient in using technology as a tool to maximize productivity and quality., • Strong written and verbal communication skills., • Comfortably engages others in consultative discussion., • Effectively manages/balances multiple and sometimes competing priorities. We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Medical/dental/vision plans, which start from day one!, • Life and accident insurance, • 401(K) and Roth options, • Tax-advantaged accounts (HSA, FSA), • Educational expense reimbursement, • Digital mental health services (Talkspace), • Flexible work hours (availability varies by office and job function), • Training programs, • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing, • Charitable matching gift program We value inclusion and diversity ___ to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Head Of Training / Director Of Training And Product Management. Previous Head of Training and Coaching for an online training courses and training events, information products company which grew through the $20MM - $50MM+ revenue curve during your tenure. USA consumer experience, from professional t