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Job Description Job Title: Medical Coding Specialist Department: Revenue Cycle Position Type: Full-Time FLSA: Non-Exempt Job Summary: The Medical Coding Specialist is responsible for reviewing medical records and encounter documentation to ensure accurate, complete, and compliant coding in accordance with ICD-10-CM and CPT guidelines. Under the supervision of the Director of Revenue Cycle and Billing, this role supports compliant billing practices, maximizes reimbursement, and ensures adherence to federal, state, and payer regulations, including those specific to Federally Qualified Health Centers (FQHCs). The Medical Coding Specialist collaborates closely with providers, billing staff, and other members of the healthcare team to clarify documentation, resolve coding issues, and promote best practices in clinical documentation and coding accuracy. Duties and Responsibilities:Medical Coding • Review and analyze patient records and clinical documentation to ensure completeness and accuracy for coding purposes., • Assign and sequence diagnosis and procedure codes using ICD-10-CM and CPT for all services rendered., • Apply coding guidelines and regulatory requirements to ensure correct code assignment and compliance.Compliance and Accuracy, • Adhere to national coding standards, payer policies, and regulatory requirements., • Stay current on coding rules, regulations, and industry trends through ongoing education and training.Collaboration with Healthcare Staff, • Communicate with providers to clarify missing, incomplete, or unclear documentation., • Provide education and feedback to clinical staff on documentation best practices to support accurate coding., • Participate in team meetings related to patient care, billing, and coding updates.Billing Support, • Accurately translate medical procedures and diagnoses into codes for submission to payers., • Ensure timely submission of coding information to support claims processing and reimbursement., • Collaborate with billing staff to resolve coding-related claim issues.Record Maintenance, • Maintain strict confidentiality of patient information in compliance with HIPAA and privacy laws., • Ensure coded medical records are stored securely and accurately., • Keep coding manuals and guidelines current and updated.Professional Development and Other Duties, • Pursue ongoing professional development to remain proficient in medical coding., • Attend workshops, seminars, and training sessions as needed., • Serve as a resource or mentor to less experienced coding staff when applicable., • Assist with automation of cash receipt applications and perform other duties as assigned.Required Skills and Abilities:, • Proficiency in medical terminology, ICD-10-CM, and CPT coding systems, • Strong attention to detail and accuracy, • Knowledge of FQHC billing and reimbursement regulations, • EPIC experience preferred., • Effective written and verbal communication skills, • Ability to work collaboratively with clinical and administrative teams, • Ability to relate to individuals from diverse backgrounds, cultures, races, sexual orientations, and gender identitiesEducation and Experience:, • Associate’s Degree in Health Information Management or a related field required, • Professional coding certification required (CPC, CCS, or equivalent), • Minimum of 3–4 years of professional fee coding experience, • Commitment to continuous learning and staying current with coding regulations and healthcare requirementsPhysical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee may occasionally need to stoop, bend, and lift or move up to 25 pounds. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Equal Employment Opportunity Trillium Health promotes Equal Employment Opportunity for all, respecting diverse backgrounds, cultures, races, ages, experiences, and opinions. Employees are expected to meet departmental performance standards and participate in compliance audits, process improvement initiatives, and quality improvement plans

Job Description Client Accounting Services Director Remote E. Coast Client If You're a CAS Leader Who Wants to Build Something A CAS Leader Who Is Passionate About People A Leader Focused on Delivering Solutions We probably need to talk. If you've led a Client Accounting Services or Outsourced Accounting team inside public accounting and you're ready for more influence, this opportunity deserves a look. You won’t be walking into a broken practice that needs fixing. You’ll be stepping into a healthy, growing CAS division with strong leadership support and real momentum. For the right leader, this role offers something rare in today’s market: a clear path toward partnership while helping shape the future of advisory services inside a progressive CPA firm. Overview Benaiah Consulting Group has been engaged by a highly respected, people-first CPA and advisory firm to assist in identifying a Client Accounting Services Director. This firm blends the reputation and stability of an established regional firm with a forward-thinking mindset around technology, advisory services, people-first culture and client experience. Their CAS practice is already successful and generating nearly $2M in annual recurring revenue. Now the firm is ready for a leader who can help take the practice to the next level. Why This Role Stands Out This is not a maintenance role. This is a practice-building leadership opportunity. Key highlights include: • Established CAS practice approaching $2M in recurring revenue, • 11+ professionals already on the team, • Strong internal support from firm leadership, • Opportunity to expand advisory capabilities and modernize delivery, • A clearly defined partner-track pathway For the right leader, this role combines strategic influence, team leadership, and long-term upside. The Opportunity As CAS Director, you will serve as both a practice leader and a trusted advisor to entrepreneurial businesses across a range of industries. Clients range from emerging companies to established organizations generating $25M+ in revenue. You will guide the team, strengthen client relationships, and elevate the firm’s ability to deliver strategic financial insight. Key Responsibilities Practice Leadership Lead, coach, and develop a team of managers, seniors, and staff. Create a culture of accountability, collaboration, and continuous improvement. Improve workflows, systems, and processes that support scalability and efficiency. Drive adoption of modern accounting technology, automation tools, and AI-enabled solutions. Client Advisory Serve as the senior relationship lead for key CAS clients. Provide strategic financial guidance including budgeting and forecasting, KPI development and reporting, cash flow planning, financial performance analysis, and management reporting. Help business owners translate financial data into clear, actionable decisions. Practice Growth Partner with firm leadership to expand the CAS practice. Identify opportunities to introduce higher-value advisory services such as outsourced CFO support, financial planning, and operational consulting. Support business development through referrals, networking, and strategic market visibility. Help evolve the practice toward value-based pricing and recurring advisory engagements. Innovation & Technology Champion cloud-based accounting platforms and modern workflows. Evaluate tools that improve reporting, automation, and client visibility into financial performance. Help ensure the practice remains ahead of the curve in a rapidly evolving profession. What We’re Looking For The ideal candidate combines strong accounting expertise with a consultative, advisory mindset. Candidates should bring 8+ years of progressive accounting experience along with leadership experience in public accounting, CAS, outsourced accounting, or advisory services. Successful candidates are confident in client-facing environments, comfortable developing teams, and energized by improving systems, processes, and service delivery. Experience with cloud-based platforms such as QuickBooks Online, NetSuite, Sage Intacct, BILL.com, GUSTO, or similar tools is preferred. CPA strongly preferred but not a deal killer. Most importantly, we are seeking someone who enjoys building relationships and helping businesses grow. Who This Role Is Perfect For • A CAS leader who wants autonomy with strong firm support, • A relationship-driven advisor who enjoys working with business owners, • A builder who enjoys improving systems, developing people, and scaling a service line, • Someone interested in a real partner-track opportunity Who This Role Is Not For • Someone who prefers staying behind the scenes reviewing financials, • Someone resistant to change, technology, or workflow improvements, • Someone looking for a static client book with limited leadership responsibility Compensation & Incentives The firm offers a competitive compensation structure designed to reward leadership and growth. Typical compensation for similar roles includes: Base Salary: $160-210K depending on experience Performance Incentives: Bonus tied to practice growth and leadership impact Long-Term Opportunity: A clearly defined pathway toward partnership for the right individual. Confidential Inquiry Benaiah Consulting Group is conducting this search on a confidential basis. Qualified candidates interested in learning more are encouraged to reach out for a private conversation.

Job DescriptionDescription: Description Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. As part of the Sales & Marketing team, you’ll help us solve challenges and succeed as you grow and understand the unique needs of our clients and tailor easy-to-use solutions to deliver the performance they need. With a position in Sales & Marketing, you’ll strengthen our relationships with clients, anticipate their needs, and think outside the box to unlock new possibilities. Position Overview: The Director of Growth Outbound Sales is a strategic, senior leadership role responsible for leading a team of Managers and ensuring the overall performance, development, and growth of the Outbound sales organization. This role is accountable for driving scalable revenue growth, shaping sales strategy, building future leaders, and aligning the organization to company-wide goals. The Director ensures operational excellence, optimizes sales processes, drives cross-functional collaboration, and serves as a key voice in organizational planning and execution. Success requires strong executive presence, proven experience leading leaders, deep B2B sales expertise, the ability to influence at all levels, and a passion for building high-performing teams. Reports To: Regional Vice President of Sales Primary Responsibilities: The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strategic Leadership & Organizational Direction · Develop and execute the overarching sales strategy in alignment with company revenue goals and market opportunities. · Define annual and long-term sales plans, including territory strategy, segmentation, and resource allocation. · Translate company objectives into actionable goals for Sales Managers and their teams. · Identify market shifts, competitive pressures, and emerging trends to ensure the sales org remains adaptable and competitive. · Partner with executive leadership to influence broader commercial strategy and business planning. Leadership of Leaders · Lead, mentor, and coach Inside Sales Managers, building a strong bench of future leaders. · Set clear performance expectations for managers and establish consistent leadership standards across the organization. · Conduct regular leadership 1:1s focused on coaching, change management, and team performance. · Provide guidance to managers on developing their sales teams, improving performance, and delivering exceptional client experiences. · Create a high-accountability, high-engagement culture across the Inside Sales organization. Sales Performance & Revenue Growth · Own revenue, pipeline, and productivity metrics for the Outbound Sales organization. · Review performance dashboards to identify performance trends, risks, and opportunities. · Drive operational rigor around forecasting, pipeline management, and quota attainment. · Partner with Sales Operations to refine processes, improve forecasting accuracy, and ensure data integrity. · Champion continuous improvement and introduce initiatives to optimize team and individual performance. Cross-Functional & Executive Collaboration · Serve as the executive-level bridge between Inside Sales and Marketing, Product, Implementation, Revenue Operations, L&D, TA, Finance, and Client Services. · Partner with Marketing on campaign planning, lead strategy, and demand generation performance. · Collaborate with Product and Revenue leadership on product positioning, pricing updates, and field readiness. · Ensure alignment with Implementation and Client Services to maintain a seamless and positive client journey. · Present business updates, insights, and strategic recommendations to senior leadership. Talent Strategy, Culture & Organizational Development · Develop a talent strategy that attracts, hires, and retains top Sales talent at all levels. · Oversee succession planning, leadership development, and career pathing for managers and emerging leaders. · Own culture-building initiatives that reinforce Paylocity’s values and create a positive, inclusive environment. · Lead change management efforts during organizational shifts or strategic transitions. Sales Process Excellence & Enablement · Oversee the adoption and evolution of Paylocity’s sales methodology (“The Paylosophy”). · Partner with L&D and Enablement to ensure onboarding, training, and ongoing development programs meet business needs. · Drive process consistency and operational excellence across all sales teams and managers. · Ensure optimal use of CRM and sales technologies to maximize productivity and insights. Customer & Market Insight · Develop a deep understanding of customer needs, buying behaviors, and competitive dynamics. · Engage with top prospects, strategic accounts, and key partners as executive sponsor when needed. · Use customer and market feedback to inform product, marketing, and sales strategy. Education and Experience: • Bachelor’s degree in Business, Marketing, or related field preferred; advanced degree a plus., • 7–10+ years of progressive experience in B2B sales, with at least 3–5 years leading leaders (managers or larger teams)., • Proven success in managing large Inside Sales teams or multi-layered sales organizations., • Experience scaling sales teams and driving measurable revenue growth., • Deep knowledge of HCM, payroll, HR, and time & attendance solutions strongly preferred, • Demonstrated success in cross-functional leadership and executive-level communication., • Strong analytical and strategic planning skills; ability to use metrics to drive decisions., • High proficiency with CRM and sales technology platforms (e.g., Salesforce). Physical Requirements: • Ability to work in an office or virtual environment for extended periods., • Ability to operate standard office equipment and communicate effectively across multiple modalities(phone, video, in-person)., • Ability to travel to meetings, conferences, and regional team visits as required. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $140,000 - $170,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws Requirements:

Job DescriptionDescription: We are Hiring! Job Posting: Accountant Location: Rochester, NY Department: Finance Employment Type: Full Time Schedule: Monday thru Friday days Salary: $65 to $75k An Accountant at Catholic Charities of the Diocese of Rochester (CCDOR) will handle multiple tasks with deadlines and provide transparent and complete reports to management in accordance with CCDOR’s Financial Policies and GAAP. This position requires a firm grasp of general accounting theory, techniques, and practices in addition to strong computer and verbal and written communication skills. The position reports to a member of CCDOR’s Finance Department leadership team and supports members of CCDOR’s programmatic staff and leadership teams. Individuals holding this position at CCDOR should be prompt, detail-oriented, professional, and analytical. The ability to successfully communicate complex quantitative data to decision-makers is essential. Essential Duties and Responsibilities • Prepares financial reports and analytics for various third party funding organizations in collaboration with programmatic leaders and staff., • Assists with applying CCDOR’s revenue recognition policies in accordance with Generally Accepted Accounting Principles (“GAAP”) for not-for-profit entities., • Audits, analyzes and reconciles ledger accounts to confirm completeness and accuracy of data. Uses judgment to assess whether account balances are reasonable; examines accounting documents to ascertain that transactions are properly supported in accordance with CCDOR’s policies and procedures., • Creates ad hoc reports as necessary to understand and explain agency financial activity., • Prepares journal entries, when necessary, in accordance with CCDOR policies., • Reviews program financial statements with program leadership to ensure compliance with third party funding agency contract terms and conditions., • Follows CCDOR’s internal control policies and assists with external audits., • Prepares reports to comply with external reporting requirements, including the preparation of midyear reporting and forecasts, cost reports, grant request information and follow up reporting, for funded programs., • Performs financial analysis on an as needed and requested basis., • Participates in the development and preparation of budgets for new programs and contracts., • Prepares annual operating budgets and financial forecasts as assigned., • Participates in meetings and training programs as required., • Prepares assigned Finance Committee and Board of Director meeting materials. Attends Board and committee meetings as directed ;, • Provides regional financial information to the Finance Department leadership for consolidating financial statements., • Maintains a high level of expertise in specialized areas through continuing education, individual contacts, and attendance at meetings as directed or necessary., • Understands and upholds CCDOR’s Mission, Vision, Values and Strategic Plan., • Performs other duties as assigned. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required. Requirements: Qualifications Education: Minimum of Bachelor’s Degree in Accounting. Bachelor’s Degree in Finance with requisite experience may be substituted at CFO discretion. Experience: • One (1) to three (3) years of professional accounting experience or equivalent combination of education and experience required. Accounting experience must include oversight of financial statement preparation., • Excellent analytical, organizational, communication skills and attention to detail required. Position requires strong Microsoft Office skills and ability to work in a fast-paced environment within tight deadlines., • Must have knowledge of generally accepted accounting principles (GAAP); must be proficient in financial/accounting software. Nonprofit experience preferred. Relevant combination of education and experience will be considered. Additional Qualifications: • Possess excellent verbal and written communication skills., • Ability to multi-task and prioritize duties., • Willingness to foster agency, departmental and program wide cooperation and teamwork through use of positive/constructive communication techniques., • Proficiency and experience with computers and computer software applications, including but not limited to Microsoft office., • Ability to analyze and interpret data and to handle problem resolution., • Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier., • Continuous use of a reliable, registered, and insured vehicle., • Ability to travel in all weather conditions throughout the counties served., • Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCDOR’s corporate compliance and ethics program., • Demonstrate commitment to CCDOR’s Mission Statement. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development, • Intrinsic reward of truly making a difference in people's lives Join us and help make a positive impact in our community! *Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job DescriptionDescription: Our Mission Our mission is to leverage the power of food to end hunger and build healthier communities. Our Vision We believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region. The Foodlink Way Act With Compassion Take Responsibility Be a Team Player Listen, Learn, Adapt Job Title: Controller Department: Finance Department Reports to: Director of Finance Hours: 8:30-5pm, Monday-Friday Supervises: Accounts Payable Coordinator, Accounts Receivable Coordinator & Financial Operations Specialist Status: Salary, Exempt, Full-Time Job Level: Level 8-Departmental Leadership Updated: April 2026 SUMMARY The Controller is a hands-on senior finance manager responsible for the accuracy, integrity, and compliance of Foodlink’s accounting and financial reporting functions. Reporting to the Director of Finance, the Controller oversees core accounting operations including accounts payable, accounts receivable, general ledger, organization’s operating budget, financial audit and grant accounting across all entities under the Foodlink umbrella. This role plays a critical leadership function in maintaining strong internal controls, ensuring compliance with nonprofit and grantor requirements, and supporting short- and long-term financial planning. The Controller works closely with the Director of Finance and CFO, supervises key financial operations staff, and actively leads efforts to modernize, streamline, and automate accounting processes in support of Foodlink’s mission. KEY RESPONSIBILITIES Financial Systems & Controls • Oversees the daily financial operations of Foodlink entities; monitoring cashflow, revenue and expenditures., • Complete daily cash reconciliation and related transactions; reconcile the daily sales data for the organization’s retail programs., • Manage electronic banking transactions (ie. ACH/wire transfers) both incoming and outgoing., • Maintain fixed assets and depreciation schedules and ensure accurate depreciation and capitalization practices., • Oversee and direct general ledger operations in accordance with generally accepted accounting principles, including review and posting of journal entries, reconciliation of sub-ledgers, and resolution of discrepancies ensuring accurate posting, reporting and reconciliation., • Provide oversight, guidance, and review of accounting staff activities across accounts payable, accounts receivable, and general ledger functions to ensure accuracy and compliance., • Manage month-end and year-end close processes and ensure the timely preparation of accurate monthly and annual financial statements across all entities under the Foodlink umbrella in accordance with GAAP and nonprofit accounting standards., • Prepare monthly account reconciliations and financial statements for internal leadership and the Finance Committee of the Board of Directors of Foodlink, Inc and prepare account reconciliations and financial statements quarterly (or as requested) for all other entities under the Foodlink umbrella., • Support Finance Committee activities in collaboration with the Director of Finance and CFO, including preparation of materials, participation in meetings, and follow-up on action items and reporting requests. Internal Controls, Audit & Compliance • Keep abreast of laws and regulations that apply to a non-profit organization to maintain up-to-date compliance., • Establish, document, maintain, and enforce accounting policies, operating procedures, and internal controls in collaboration with the Director of Finance and CFO., • Ensure Foodlink remains in full compliance with financial reporting requirements, nonprofit regulations, and applicable laws., • Lead New Market Tax Credit (NMTC) compliance reporting, including coordinating, reviewing, and submitting all required reports in accordance with program and lender requirements., • Coordinate and lead the annual audit process, including preparation of schedules and workpapers, direct interaction with external auditors, explanation of accounting transactions and resolution of audit recommendations and continuous improvement of financial processes., • Support the Director of Finance and CFO in Audit Committee activities, including coordinating audit-related materials, assisting with meeting preparation, and presenting audit findings, internal control updates, and compliance matters., • Maintain an in-depth knowledge of Foodlink’s accounting, grant tracking and inventory systems., • Support the analysis, development, and implementation of new financial processes and tracking mechanisms to improve efficiencies and internal controls (ie. automation of paper-based processes). Budgeting & Strategic Support • Support short- and long-term budgetary planning and cost management in partnership with the CFO and Director of Finance., • Support strategic planning; provide financial analysis, projections, and recommendations related to cost identification, allocation, and revenue/expense trends., • Research and interpret financial transactions and events for management who must make economic or business decisions, both long-term and short-term; train staff on Foodlink accounting system to support program-level budgeting and cost monitoring., • Support cash flow forecasting and monitoring to ensure organizational liquidity and financial stability., • Analyze variances and trends, identifying risks and opportunities for leadership., • In collaboration with Director of Finance manage banking relationships and accounts., • Exercise discretion in the performance of assigned duties by being knowledgeable of Foodlink policies and procedures regarding confidential materials and information and complying with such policies when handling confidential items or providing information to employees or the public., • Perform any tasks or projects assigned by the CFO or Director of Finance to support the organization and the team mission. Leadership & Collaboration • Lead and develop accounting staff, fostering accountability, accuracy, and professional growth., • Partner cross-functionally with program, development, operations, and IT teams to improve financial systems and data quality., • Support system enhancements and automation initiatives (e.g., AP, reporting, grant tracking)., • Provide clear financial guidance to non-financial leaders in support of informed decision-making. Requirements: Detail-Oriented. Exercises extreme attention to detail. Take pride in being thorough, accurate, organized, and productive. Asks critical questions to ensure accuracy. • Agile. The ideal candidate will be able to adapt to evolving needs and priorities. Ability to juggle and prioritize a varying demand of this role., • Collaborative. Hands-on leadership with ability to work well with a variety of stakeholders including management, direct staff, peers, and other internal departments, and external partners., • Solutions-oriented. Ability to contribute to problem solving and to pivot between strategies and manage competing priorities., • Mission-driven. Reflects on the mission often, using it as the north-star for decision making. Proactively seeks information as it pertains to hunger relief and/or how Foodlink operates., • Customer Service. Has a people-first mentality when serving a wide variety of customers, from donors to vendors to volunteers. EDUCATION & EXPERIENCE REQUIREMENTS • Bachelor’s degree in Accounting or Finance required., • Master’s degree or CPA strongly preferred., • Minimum 10 years of progressive financial experience with a Bachelor’s degree, preferably in a nonprofit or grant-funded environment., • Minimum 5 years of progressive financial experience with a Master’s degree or CPA, preferably in a nonprofit or grant-funded environment., • 3+ years supervisory experience, • Demonstrated experience with Generally Accepted Accounting Principles (GAAP), nonprofit accounting, grant compliance and audit processes., • Knowledge of fiscal and business management with demonstrated competence in planning and budgeting, data collection and reporting., • Working knowledge of Accounts Payable, Accounts Receivable and month end close processes and procedures. QUALIFICATIONS • Must be comfortable compiling complex information from a variety of different formats and information sources, as well as keeping this information organized and concise, • Advanced proficiency with Microsoft Office, particularly Excel., • Strong analytical and problem-solving skills with a high level of attention to detail., • Ability to manage multiple priorities, meet deadlines and work effectively under pressure., • Strong work ethic and commitment to accuracy, accountability and continuous improvement., • Friendly, customer-oriented personality; clear written and verbal communication skills, with the ability to explain financial concepts to non-financial staff., • Ability to operate electronics, photocopier or other standard office machines, perform routine alphanumeric filing tasks, and perform basic record keeping and tabulation tasks., • Fluency in English required. Knowledge of Spanish helpful. SALARY AND BENEFITS This is a full time, year-round position with a pay range of $81,044 - $96,802 BOE. Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service. Certain positions, depending on their responsibilities and at the approval of Human Resources, are eligible for a personal cell phone usage stipend. This position is eligible for a Class I personal cell phone usage stipend, paid biweekly at a rate of $24. The value of the stipend is based on Foodlink budget and is subject to change at any time. This is not a reimbursement program. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand and talk and hear. The employee is frequently required to use hands to handle or feel items such as documents. The employee is frequently required to stand and walk for long periods of time. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Able to lift bulk objects or objects weighing up to 50 pounds Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all- inclusive. Employees will follow other instructions and perform other related duties as required. Diversity, Equity, & Inclusion Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others. Foodlink is actively working to center equity- the fair treatment of all people- in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences. Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived/living experience of hunger and poverty, and to responding where inequities exist. Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission. Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.

Job DescriptionCompany Description BCC Software is the leading postal and presort software solutions provider. With over 45 years of industry experience, we are dedicated to ensuring that all of our software products and marketing solutions are always ahead of the curve and compliant with the latest USPS® regulations. Job Description The Director of Finance is responsible for overseeing the financial operations and financial strategic planning of the company. Essential Functions: • Plan, develop, organize, implement, direct and evaluate the organization's fiscal function and performance., • Establish credibility for the finance group by providing timely and accurate analysis of budgets, financial reports and financial trends to support the president, parent company and other senior management in performing their responsibilities., • Provide strategic financial input and leadership on decision making issues affecting the organization:, • Evaluation of potential impacts resulting from new programs/strategies/initiatives, and/or regulatory actions., • Review of significant agreements/contracts., • Review and evaluation of human capital-resource planning decisions., • Lead annual and monthly budgeting/reforecasting processes through education of leadership team on financial issues impacting department budgets., • Lead annual and month end financial accounting closes:, • Reconcile balance sheet and profit & loss accounts., • Balance, reconcile, manage and maintain the company's accounting systems interfaces to other programs., • Maintain proper system standing master data (e.g., product codes, pricing, etc.)., • Ensure financial statements comply with generally accepted accounting principles, including adoption of new relevant accounting principles., • Support parent company annual group audit of financial statements., • Enhance and/or develop, implement and enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the corporation., • Drive cash flow performance through management, oversight of collections, disbursements and payroll., • Provide technical financial advice and knowledge to others within the financial discipline., • Evaluate the finance division structure and team plan for continual improvement of the efficiency and effectiveness of the group as well as provide individuals with professional and personal development opportunities (where possible).Qualifications Qualifications: • Bachelor’s degree in Accounting, Finance, or related field., • Minimum of 5–7 years of progressive finance or accounting experience, including experience in a leadership role., • Prior experience working in a SaaS, software, ore technology company., • Knowledge of deferred revenue, revenue recognition, and subscription-based models preferred., • Strong knowledge of financial reporting, budgeting, forecasting, and financial analysis., • Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment., • Demonstrated leadership and team management skills., • Ability to work effectively with stakeholders and collaborate cross-functionally across departments., • Excellent analytical, organizational, verbal, and written communication skills., • Ability to work independently and make sound decisions with minimal supervision., • Proficiency with accounting software and Microsoft Excel required., • Experience with Microsoft Dynamics 365 Business Central ERP is a plus. Additional Information Work Location This role is remote, with a preference for candidates located in the Rochester, NY area to support occasional in-person collaboration at a shared coworking space Physical Demands This is primarily an office-based role requiring extended periods of sitting and frequent use of hands for typing, writing, and operating standard office equipment. The position requires effective verbal and written communication. Occasional standing, walking, bending, reaching, or lifting of office supplies or small equipment up to 25 pounds may be required. Visual acuity sufficient for reading, computer work, and document review is necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Position Type and Expected Hours of Work This is a full-time exempt position. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours including evening and weekend work may be required as job duties demand. AAP/EEO Statement BCC Software provides equal employment opportunity to all individuals regardless of age, race, color, creed, religion, ancestry, sex (including pregnancy, childbirth or related medical conditions), gender, sexual orientation, gender identity or expression (including transgender status), national origin, veteran or military status, marital status, genetic information, physical or mental disability, familial status, reproductive health decisions, status as a victim of domestic violence, or any other basis protected by applicable laws and regulations. Further, the company takes affirmative action to ensure that all applicants and employees are treated without regard to any of these characteristics during the application process and/or employment. Discrimination of any type will not be tolerated. *All candidates, including those who apply directly, will be contacted by our external recruiting partner to complete an initial screening process.

Job DescriptionDirector, Product Marketing – SaaS & FinOpsAbout Calero Technology consumption is changing. Software, cloud infrastructure, AI services, and digital workers are creating new levels of operational complexity, spend, and risk. Traditional governance models built around periodic reviews, manual processes, and disconnected systems are no longer sufficient. At Calero, we help organizations move from Insights to Action. Faster. Our platform helps enterprises govern technology consumption across SaaS, telecom, mobility, market data, cloud, and emerging AI environments through automation, intelligent orchestration, and operational intelligence. As we expand our SaaS Management business and launch a new FinOps portfolio encompassing SaaS Management, Cloud Expense Management, and AI Spend Management, we are looking for a strategic Product Marketing leader to help define the category, shape market perception, and accelerate growth. The Opportunity We are seeking a Director of Product Marketing to lead product marketing strategy for Calero's SaaS Management business and future FinOps portfolio. This role will own positioning, messaging, category development, go-to-market strategy, sales enablement, analyst engagement, content strategy, and market intelligence for one of Calero's highest-growth strategic initiatives. The ideal candidate understands that product marketing is not simply about launching products. It is about helping buyers make better decisions, creating market authority, and translating product capabilities into compelling business outcomes. You will partner closely with Product Management, Demand Generation, Sales, Customer Success, Executive Leadership, Analysts, and Marketing Communications to establish Calero as a leader in SaaS Governance, Cloud Governance, AI Spend Governance, and FinOps. What You'll OwnCategory & Market Strategy Help define and evolve Calero's market position in SaaS Management, Cloud Expense Management, AI Spend Management, and FinOps. Translate market trends into strategic opportunities, thought leadership, and product narratives. Develop category points of view that align to Calero's core strategic narratives: Governance at Scale Platform Unification Machine-Speed Operations Partner with leadership to shape long-term market strategy and differentiation. Positioning & Messaging Own positioning and messaging for SaaS Management and the broader FinOps portfolio. Build and maintain messaging frameworks that connect buyer pain points, product capabilities, and business outcomes. Translate technical capabilities into clear business value for IT, Finance, Procurement, Operations, and Executive stakeholders. Ensure consistency across website, campaigns, sales enablement, analyst interactions, PR, and thought leadership. Pricing, Packaging & Monetization Strategy • Partner with Product Management, Finance, Sales, and Executive Leadership to develop and evolve pricing and packaging strategies across the SaaS Management and FinOps portfolio., • Conduct market, competitive, and customer research to inform pricing decisions and packaging structures., • Develop pricing frameworks that align product value, buyer outcomes, and market expectations., • Evaluate opportunities for usage-based, consumption-based, tiered, and platform pricing models as the portfolio expands into Cloud Expense Management and AI Spend Management., • Support business case development and pricing recommendations for new products, capabilities, and market segments., • Monitor competitive pricing trends and provide recommendations that strengthen Calero's market position and revenue growth objectives., • Partner with Sales Enablement to ensure pricing, packaging, and value communication are effectively incorporated into customer conversations and commercial motions.Knowledge Graph & Market Authority Development Help operationalize Calero's market knowledge graph across: Canonical POVs Buyer implications Personas Jobs-to-be-Done Product capabilities Content architecture Partner with SEO, content, PR, and web teams to strengthen semantic authority and AI discoverability. Contribute to Answer Engine Optimization (AEO), Generative Engine Optimization (GEO), and category authority initiatives. Go-to-Market Leadership Lead launches, releases, campaigns, and strategic market initiatives. Develop GTM plans that align product strategy, sales motions, content, partner programs, and demand generation. Support pipeline acceleration and competitive displacement motions. Partner with Channel Marketing to support partner enablement and ecosystem growth. Sales & Customer Enablement Build sales narratives, battlecards, objection handling, competitive positioning, and persona-based messaging. Enable sales teams to have outcome-focused conversations. Support customer expansion, cross-sell, and adoption initiatives. Develop tools that help sales teams accelerate buying decisions. Analyst & Competitive Intelligence Monitor market trends, competitors, analysts, and emerging technologies. Manage relationships and interactions with industry analysts. Develop competitive intelligence programs and market insights. Provide strategic recommendations to product and executive leadership. Content & Thought Leadership Partner with Marketing Communications to develop: Executive thought leadership Industry reports Webinars Case studies Product content Sales content Ensure all content reinforces Calero's strategic narratives and market position. What Success Looks LikeFirst 3 Months Establish clear positioning and messaging architecture for SaaS Management. Build persona and JTBD frameworks for key buying audiences. Support website transformation and content authority initiatives. Launch foundational sales enablement and competitive intelligence assets. 6 Months Successfully support expansion into Cloud Expense Management and AI Spend Management. Increase market visibility and analyst recognition. Strengthen category authority across SaaS Governance and FinOps. Improve sales effectiveness and GTM consistency. Become a recognized internal expert on buyer behavior, market dynamics, and competitive positioning. QualificationsRequired 5–10+ years of Product Marketing experience in B2B SaaS, FinOps, IT Management, Cloud, Security, Technology Operations, or related markets. Experience developing positioning, messaging, and GTM strategies for enterprise software solutions. Strong understanding of buyer journeys, personas, and Jobs-to-be-Done frameworks. Experience supporting sales enablement and product launches. Exceptional written and verbal communication skills. Preferred Experience in SaaS Management, FinOps, Cloud Management, Technology Expense Management, IT Operations, Procurement, or Governance-related markets. Experience working with analysts such as Gartner, Forrester, IDC, or ISG. Familiarity with SEO, AEO, GEO, semantic content strategies, and knowledge graph concepts. Experience supporting category creation or market repositioning initiatives. Why Join Calero This is a rare opportunity to help define an emerging market category at the intersection of SaaS, Cloud, AI, Governance, and FinOps. You will have the opportunity to influence executive strategy, shape market narratives, build category authority, and help create the future of technology governance. If you are energized by category creation, market strategy, and helping organizations move from insights to action faster, we'd love to meet you. Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability. The On Target Earnings (OTE) for this role is $165K. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meet all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.

Job Description Business & Operations Manager Rochester, New York Insero Talent Solutions is partnering with a well-established and community-focused organization on the recruitment of a Business & Operations Manager. The Business & Operations Manager is responsible for the day-to-day operations of the club, ensuring programs, facilities, and administrative functions run efficiently, aligning with the organization's mission and operational priorities. This individual will partner closely with the Board of Directors to execute on key initiatives while overseeing staff, finances, and overall operations. Responsibilities: • Oversee all day-to-day operations, including registration, scheduling, communications, and program coordination, • Implement Board-approved policies and ensure consistent execution across all areas of the organization, • Support development and management of the annual budget; monitor financial performance, oversee billing/collections, and track expenses, • Manage facilities, including scheduling, rentals, maintenance, and vendor coordination, ensuring safe and effective operations, • Partner with program leadership (Technical Director, Recreational Director) to support execution of all programming, leagues, tournaments, and events, • Supervise staff, contractors, and volunteers; support hiring, onboarding, and ongoing performance management, • Maintain a regular on-site presence to support programs, events, and day-to-day operations, • Oversee communications, including website updates, member communications, and social media, • Serve as a primary point of contact for members, families, and community partners; address feedback and escalate issues as needed, • Identify and support revenue-generating opportunities, including sponsorships, partnerships, fundraising, and facility rentals, • Ensure compliance with applicable regulations, policies, and governing bodies, • Provide regular operational updates and reporting to the Board; identify opportunities for process improvement and increased efficiency Qualifications: • Bachelor's degree in business, sports management, operations, or a related field, preferred, • 5+ years of experience in operations, business management, or organizational leadership (nonprofit, athletics, or community-based organizations a plus), • Demonstrated ability to manage multiple priorities in a fast-paced, hands-on environment, • Experience overseeing budgets, financial tracking, and operational processes, • Strong leadership and team management skills, with experience supervising staff, contractors, or volunteers, • Excellent organizational, communication, and problem-solving abilities, • Comfortable working both strategically and tactically, with a willingness to “roll up your sleeves”, • Experience with facilities management, event coordination, or program operations preferred, • Proficiency with standard business tools (e.g., Microsoft Office/Google Workspace); experience with registration or CRM systems a plus, • Ability to work flexible hours, including evenings and weekends, as needed for events and programming, • Passion for community-based organizations, youth development, or athletics preferred

Job DescriptionCompany Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Job Description Eurofins Buffalo Environment Testing Northeast, LLC is searching for a Regional Account Manager to support growth in the New York Upstate region. For this role we open to reviewing candidates for a mid to senior level role and a base salary would be dependant on candidate's previous technical and sales experience. The Sales Account Executive position includes additional relocation consideration and a sign-on bonus opportunity for qualified candidates. The Regional Account Manager is a regional, outside sales position that identifies new opportunities and manages their accounts to include commercial opportunities focused in the local municipal market, industry and consultant segments. The goals are to maximize market share, profitability, competitive advantage and capacity utilization in the environmental analytical services market. Establishes and maintains productive relationships with Eurofins Environment Testing clients. Provides vision and acquires new accounts to sustain growth of the business by representing Eurofins Environment Testing, clearly communicating Eurofins Environment Testing services to new customers and markets. Identifies opportunities and captures profitable work by following up on leads, negotiating, and closing. Provides a valuable interface between the customer and Eurofins Environment Testing by communicating the customer needs to the internal organization and fulfilling the role of customer advocate. This position will target new business development and growth within 150 miles of Upstate New York and will require up to 75% travel time. Essential Duties and Responsibilities: • Develop, qualify, track, and close leads/new business opportunities to grow revenue in the municipal market segment and meet the company and individual goals., • Establishes and maintains a productive working relationship between the client and laboratory including sales management, inside business development, technical, and project management staff., • Ensures customer awareness of Eurofins Buffalo Laboratories Environment Testing capabilities and services to improve selling opportunities., • Monitors accounts receivable status for accounts assigned and resolves collection issues as required., • Develops and recommends strategies to facilitate pricing and bid/no bid decisions, establish Master Service agreements and provide budgetary information., • Reports sales activity within assigned area via CRM system and reports., • Maintains productive relationships between customers and the Eurofins Environment Testing organization., • Identifies key target markets and major accounts and develops strategies within assigned area of responsibility to attain market position for Eurofins Environment Testing and maintain profitability., • Establishes, coordinates, negotiates, and completes contracts with support from the Eurofins legal team and Sales Director., • Within area of market responsibility collects and documents information to establish pricing and evaluate Eurofins Environment Testing’s ability to meet customer requirements to meet win/loss ratios, average discount percentages and profitability., • Effectively communicates customer needs and wants to Eurofins Environment Testing, • Communicates all business opportunities (e.g. bids, quotes, proposals, and pricing inquires) to the internal business development team to initiate and compete quotes and proposals and closes sales., • Controls expenses with respect to the selling function pursuant to Eurofins Environment Testing’s policy., • Provides forecasting information to Customer Service Managers to assist operational staff with resource and operational planning.Qualifications Basic Minimum Qualifications: • BS/BA in Sciences or related field, • 5-10 years progressively successful sales experience in a service industry, • Authorization to work in the United States indefinitely without restriction or sponsorship, • Ability to travel up to 75% of the time, • Professional working proficiency in English is a requirement, including the ability to read, write and speak in English Ideal Candidates will have: • Lab experience and exposure to environmental industry or degree in a science discipline a plus, • Selling skills including identification of prospects, interviewing, negotiating, and closing optimal, but will train the individual with the right drive to succeed, • Working computer skills, • Excellent written and verbal communication skills, • Familiarity with lab functions and terminology or ability to absorb and learn, • Strong interpersonal, organization, analytical, and planning skills Additional Information • Position is full-time, with general working hours defined as Monday-Friday, 8 a.m.-5 p.m, with a potential for occasional evening networking or social commitments., • Starting Base Rate of $85,000-120,000 K based on experience. This position also provides an additional commision plan, bi-weekly car allowance and full benefits package., • Sign on Bonus Available, • Relocation Consideration As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options. To learn more about Eurofins, please explore our website www.eurofinsus.com. In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility). Eurofins offers international opportunities to strong performers. We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal! Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Insero Talent Solutions is recruiting a Client Services Director for a flourishing optical company experiencing significant growth in Rochester, NY. Position Summary The Client Services Director is a client-facing position responsible for developing, strengthening, and maintaining relationships with customers, clients, eye-care professionals, corporate partners, government accounts, vendors, and other business partners. This position works closely with the Chief Executive Officer and senior leadership to identify client needs, service trends, relationship opportunities, customer concerns, and areas where the company can improve the overall customer experience. The primary focus of this role is to serve as a strategic liaison between the company and its client base through direct customer engagement, traditional marketing methods, relationship-building initiatives, company programs, open houses, information sessions, surveys, customer feedback efforts, and other outreach activities designed to improve communication, increase satisfaction, support retention, and strengthen the company’s reputation. The Client Services Director will use customer service feedback, service trends, customer inquiries, and escalation information to better understand client needs and support customer relationship strategies including operational oversight of the Customer Service Department. The role works collaboratively with Sales, Account Management, Operations, Production, Billing, Shipping, Quality, and other internal departments to support consistent and professional customer experience. Essential Duties and Responsibilities Client and Customer Relationship Management • Serve as a key point of contact and relationship liaison for clients and customers., • Build and maintain strong relationships with eye-care professionals, corporate accounts, government accounts, retail customers, business partners, vendors, and other customer groups., • Support customer retention through regular communication, proactive follow-up, relationship-building, and professional service recovery., • Maintain ongoing communication with key clients to better understand their needs, expectations, concerns, and business opportunities., • Identify opportunities to improve customer experience and strengthen relationships with existing and prospective clients., • Represent the organization professionally in customer meetings, client visits, company programs, open houses, information sessions, and other customer-facing events., • Maintain professional, respectful, and brand-appropriate communication with all customers, clients, vendors, business partners, and internal stakeholders., • Represent the company in a manner that supports trust, credibility, professionalism, and long-term customer confidence., • Ensure customer-facing communication is clear, accurate, timely, and consistent with company standards., • Protect confidential customer, account, prescription, patient-related, financial, pricing, and company information., • Escalate legal, contractual, regulatory, privacy, or reputational concerns to the CEO or appropriate senior leader., • Promote a customer-focused culture that values responsiveness, accuracy, follow-through, accountability, and relationship-building., • Support the development of long-term customer loyalty through consistent communication, responsiveness, and relationship-focused engagement. Marketing and Customer Engagement • Plan, coordinate, and support marketing activities designed to strengthen customer relationships and promote services, products, programs, and value., • Participate in company programs, customer events, open houses, informational sessions, customer education opportunities, and other outreach activities., • Assist in developing customer-facing materials, presentations, program information, talking points, surveys, and follow-up communications; this will include contributing to company social media platforms and media outreach to clients such as supporting website and social media content contributions and newsletter contributions to clients., • Her internal client communication should include supporting and contributing to internal company newsletters, employee events, motivational activities etc., • Promote capabilities, services, programs, and customer support resources to current and prospective clients., • Coordinate with Sales, Account Management, and leadership to support customer outreach campaigns and relationship-building initiatives., • Help organize events and communication efforts that increase customer awareness, engagement, and confidence in the organization., • Use relationship-based marketing methods to reinforce the company's presence with its client base., • Develop, coordinate, and review customer surveys, client feedback efforts, and other tools used to measure customer satisfaction., • Gather customer feedback through direct conversations, surveys, meetings, open houses, information sessions, and customer service insights., • Identify recurring customer concerns, service gaps, communication issues, product questions, and opportunities for improvement., • Analyze customer feedback to identify trends that may affect client satisfaction, retention, revenue protection, or company reputation., • Provide feedback and recommendations to the CEO and senior leadership regarding customer needs, relationship risks, and opportunities for improvement., • Use customer feedback to support better communication, customer education, service recovery, and client relationship strategies., • Recommend customer engagement initiatives based on feedback, account trends, and client needs., • Plan, support, and participate in client-facing programs that promote the company's products, services, capabilities, and customer support resources such as open houses, information sessions, customer education events, and relationship-building activities., • Work with internal departments to prepare accurate and useful information for customers regarding products, ordering processes, service expectations, turnaround times, warranties, remakes, billing, shipping, and other relevant topics., • Use customer events and programs to strengthen trust, encourage communication, answer questions, and gather feedback., • Follow up with customers after events, programs, or meetings to reinforce relationships and identify next steps., • Recommend new customer programs or outreach opportunities based on client needs and market feedback. Cross-Functional Communication and Account Support • Serve as a liaison between customers and internal departments to support clear communication and timely issue resolution., • Work with Sales and Account Management to support account relationships, customer communication, onboarding, retention, and client satisfaction., • Coordinate with Production, Lab, Quality, Shipping, Billing, Finance, IT, and other departments to better understand and communicate customer-related concerns., • Help ensure customers receive accurate information regarding orders, products, pricing, availability, lead times, shipping, billing, returns, credits, remakes, warranties, and service expectations., • Support internal communication by sharing customer feedback, client concerns, and service trends with the appropriate department leaders., • Identify opportunities to improve communication between the company and its clients., • Assist in resolving sensitive or relationship-impacting customer matters in a professional and solutions-oriented manner. Reporting and Recommendations • Prepare regular updates for the CEO regarding customer relationships, client feedback, outreach activity, service trends, customer satisfaction, and relationship opportunities., • Track and report on customer engagement activities, including meetings, open houses, information sessions, surveys, customer follow-up, and relationship-building initiatives., • Identify trends in customer concerns, satisfaction levels, account feedback, service issues, and client expectations., • Recommend improvements to communication, customer outreach, service processes, client education, and relationship management., • Provide leadership with customer insights that support business planning, service improvement, retention, and company growth., • Use customer service information, survey results, and direct client feedback to identify practical action steps., • Experience working in a production, lab, or manufacturing environment where customer satisfaction depends on cross-functional communication. Key Performance Expectations The Client Services Director is expected to support measurable improvement and consistency in the following areas: • Customer satisfaction, • Client retention, • Customer engagement, • Customer feedback participation, • Effectiveness of company customer facing programs, • Quality and consistency of customer communication, • Identification of customer concerns and relationship opportunities, • Timely follow-up with customers and internal stakeholders, • Improved coordination between customers and internal departments, • Support of company growth, reputation, quality, and service objectives

Job DescriptionDescription: WeTheHobby is a thriving sports entertainment company with global reach, headquartered in Rochester, NY. We value creativity, diversity, innovation, dedication, and our community! Our work environment includes: • Modern office setting, • Strong growth opportunities, • Flexible working hours, • Lively atmosphere, • A team that cares about one another, • Welcoming and inclusive culture WeTheHobby, a trusted and respected brand in the sports collectibles industry, is looking for an experienced and strategic Retail General Manager to lead our flagship sports card hobby shop/lounge. Reporting directly to the Chief New Business Officer, the Merchandising Manager will be responsible for overseeing all aspects of the store’s daily operations, ensuring exceptional customer experiences, managing staff, and driving revenue and overall store-related traffic growth. This role is full-time, located onsite at our beautiful new Headquarters in the Village Gate neighborhood in Rochester, NY. Key Responsibilities: Retail Operations: • Oversee daily operations of the retail store, ensuring smooth and efficient processes from opening to closing., • Implement best practices to maintain high levels of store performance, profitability, and customer satisfaction., • Manage the layout, inventory, and merchandising to ensure an engaging and attractive shopping environment., • Monitor and analyze sales performance, adjusting strategies as necessary to meet revenue targets., • Train, and manage the scheduling of the retail team, fostering a positive and collaborative work environment Customer Experience & Sales: • Ensure top-tier customer service by leading by example, resolving escalated issues, and maintaining a customer-first approach., • Develop and execute promotional strategies and loyalty programs to drive customer engagement and sales., • Engage with customers, collectors, and the local community to build strong relationships and grow the store’s presence. Hospitality Management: • Create a warm, welcoming environment for all customers, ensuring they feel valued and appreciated., • Implement hospitality-driven initiatives that elevate the customer experience, such as offering refreshments or upselling beer/wine., • Collaborate with the Marketing and Events Team to create and oversee in-store events, private viewings, and product launches to enhance the overall customer experience., • Foster a culture of personalized service, where retail staff members anticipate customer needs and deliver tailored shopping experiences., • Collaborate with other departments to provide seamless experiences for high-profile clients and collectors, offering concierge-level services Inventory Management: • Collaborate with the Director of Product and operations team to ensure optimal stock levels, product availability, and accurate pricing., • Analyze inventory data to ensure efficient product turnover and minimize overstock or shortages., • Ensure accurate reporting of sales and inventory using point-of-sale (POS) and other systems Marketing & Community Engagement: • Work with the marketing team to create in-store and community-based events that promote brand awareness and drive foot traffic., • Build partnerships with local businesses, sports organizations, and hobbyist communities to foster store growth. Visual Merchandising & Space Optimization: • Own the visual merchandising strategy for the retail space with a focus on maximizing revenue per square foot, • Design, implement, and continuously optimize store layouts, product placement, and displays to drive sales, improve traffic flow, and increase average transaction value, • Leverage sales data and customer behavior insights to inform merchandising decisions, product adjacencies, and featured display locations, • Partner with the Product and Retail team to prioritize high-margin, high-velocity, and promotional products in prime selling locations, • Ensure all merchandising aligns with brand standards, seasonal initiatives, product launches, and in-store events, • Regularly audit floor space performance and adjust layouts to test, learn, and improve revenue efficiency across the sales floor General Compliance: • Ensure store operations comply with company policies, local regulations, and health and safety standards., • Maintain a clean, organized, and safe store environment for employees and customers.Requirements: Education and/or Experience: • 5+ years of retail management experience, preferably in specialty retail or the sports collectibles industry, preferred, • Proven track record of driving sales and profitability in a retail environment., • Strong leadership skills with experience managing and developing teams., • Excellent communication and interpersonal skills with a focus on customer satisfaction., • Strong organizational and multitasking abilities with attention to detail., • Proficiency in retail management systems, POS systems, and Microsoft Office Suite., • Ability to thrive in a fast-paced, entrepreneurial environment. In accordance with applicable Federal and State laws, the anticipated annual salary range for this position based upon location in Rochester, NY and experience is $100,000 - $120,000 annually. To comply with Federal law, WeTheHobby participates in E-Verify. All newly-hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.

Job Description A hospitality and entertainment company in Rochester, NY is seeking a Senior Director, Operations Strategy to lead strategic planning, operating model improvement, performance initiatives, and cross-functional execution across a complex service environment. This leader will partner closely with Operations, Finance, Food & Beverage, Guest Experience, Facilities, Marketing, and executive leadership to improve efficiency, profitability, customer satisfaction, service delivery, and business scalability. Responsibilities • Develop and execute operations strategy across hospitality, food service, and entertainment business units., • Lead strategic initiatives focused on service optimization, revenue growth, cost control, guest experience, and operational consistency., • Partner with senior operations leaders to assess business performance and identify improvement opportunities., • Build business cases, operating plans, dashboards, and implementation roadmaps for major initiatives., • Support annual planning, budgeting, forecasting, and long-range operational planning., • Evaluate staffing models, labor utilization, process workflows, vendor performance, and resource allocation., • Lead cross-functional projects involving new site openings, service model changes, technology implementation, guest experience improvements, menu optimization, venue optimization, or operational transformation., • Translate data, financial performance, operational trends, and guest feedback into practical recommendations for senior leadership., • Establish performance metrics and reporting routines to track progress against operational goals., • Support change management and communication plans for major operational initiatives. Requirements • Bachelor’s degree required; MBA or advanced degree preferred., • 10+ years of experience in operations strategy, business operations, corporate strategy, consulting, hospitality operations, food service operations, entertainment operations, or related fields., • Experience in hospitality, food service, entertainment, restaurants, venues, resorts, gaming, attractions, or similar customer-facing industries preferred., • Strong analytical and financial skills, including experience with business cases, KPIs, budgets, forecasts, dashboards, and performance reporting., • Proven ability to lead complex, cross-functional initiatives from strategy through execution., • Experience improving operating models, service delivery, cost structure, productivity, revenue performance, or guest experience., • Strong project management, communication, stakeholder management, and executive presentation skills., • Ability to influence senior leaders and operators in a fast-paced, multi-site environment., • Comfortable balancing strategic planning with hands-on operational problem-solving. Benefits • $140,000 to $180,000 base salary, plus bonus eligibility Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. Privacy and Pay Equity: • California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy., • Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available., • Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. State-Specific Information: • Rhode Island: We do not request or require salary history from applicants., • Connecticut: We provide wage range information upon request or before discussing compensation., • New Jersey: We do not inquire about salary history unless voluntarily disclosed. Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Job DescriptionDescription: Job Objectives: This position is responsible for providing cohesive vision, leadership and strategic direction to a successful enrollment team including the offices of recruitment, admissions, student financial services, marketing, and enrollment management system functions. This includes direct oversight of these functions at all levels of the University. The vice president serves as the chief enrollment officer and carries responsibility for the vision, strategy, and implementation of student recruitment-oriented initiatives and services within the University, and the financial aid processes and strategy for all students. In addition, the Vice President collaborates with academic and student affairs in supporting the University’s student success efforts. The vice president develops enrollment, marketing and financial aid goals in support of the RWU strategic plan and other priorities, and utilizes appropriate measures to assess and document progress toward these goals. The vice president utilizes assessment results in decision-making and resource allocation to strengthen institutional services and programs. Job Responsibilities: 1. Develop and implement a strategic enrollment plan, which ensures the creation and flourishing of a student-centered environment while meeting enrollment goals., 2. Along with the chief financial officer, provide a strategically managed plan for enrollment and operational budget., 3. Directly supervise the executive director of undergraduate admissions, executive director of adult and graduate enrollment, associate vice president of brand and marketing communications, and the executive director of student financial services, by assisting and advising them in matters related to personnel, strategic priorities, leadership and program management in their respective departments., 4. Effectively implement the strategic plan with each enrollment unit and provide vision to any needed adjustments and strategies., 5. Work directly with the Athletic Department (NCAA Division II), providing vision and accountability for supporting student-athletes, coaches, and administrative personnel. This includes the development of new athletic teams, compliance and positioning of the institution through athletics., 6. Working with the enrollment team, provide leadership, vision and accountability for the financial aid strategy including packaging, discounting strategy (leveraging), monitoring, and compliance for each student population., 7. Gather and analyze the relevant data upon which all goals, strategies, and tactics in the enrollment strategy are based and measured., 8. Prepare and manage annual budgets to support marketing, admissions, and financial aid., 9. Oversee the marketing and branding department to develop an institutional marketing strategy for the University that includes the positioning of the institution, branding, communication strategies and crisis management., 10. Support and enhance an institutional position that creates interest and energy for Roberts Wesleyan University., 11. Represent the University publicly as needed to assist in shaping the image and awareness of Roberts Wesleyan University., 12. Provide regular updates regarding the status of operations in all areas of enrollment, including progress toward enrollment, marketing and net revenue goals., 13. Advise senior administrators regarding enrollment related issues., 14. Stay informed of best practices in enrollment management nationally, in particular among institutions of similar size and nature., 15. Conduct all duties and responsibilities in a safe manner in compliance with University policies and procedures., 16. Perform other duties and special projects as assigned., 17. Work collaboratively with all members and functions of the President’s Cabinet and the Academic Cabinet. The approved salary for this position is: $130,000.00 - $165,000.00/annually Requirements: Education and Experience : A master’s degree and at least 10 years of related, progressively responsible experience required with at least five years in enrollment management leadership or equivalent experience in a related field. Experience must include a successful track record of leading enrollment/sales and marketing, preferably in a comprehensive context involving programs at both the undergraduate, graduate, adult and seminary level. A demonstrated ability to build, mentor, and manage a high performing team as well as the ability to collaborate with leadership is required. In depth knowledge of relevant software applications and an analytical approach to problem-solving.

About Karius Karius is a venture-backed life science startup focused on transforming the way infectious diseases are diagnosed. Combining Next-Generation Sequencing and proprietary data analysis, we can identify over 1,000 pathogens from a single blood sample with typical turnaround time in one business day. By unlocking the information present in microbial cell-free DNA, we're helping doctors quickly solve their most challenging cases, with a future vision of accelerating clinical trials, discovering new microbes, and reducing patient suffering worldwide. Position Summary This represents an incredible opportunity to join a growing life sciences company poised to revolutionize the Infectious Disease diagnostics market. We are expanding the launch of our proprietary, Next-Generation Sequencing test in hospitals and health systems across the U.S. Joining Karius in our commercialization effort will both accelerate your career and advance our vision to see a world where infectious disease is no longer a major threat to human health. The Clinical Sales Manager is responsible for the sales efforts of Karius in a defined regional territory, focusing on relationships with infectious disease physicians, lab directors, C-level executives, and other clinical leaders throughout a hospital system. Why Should You Join Us? Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning. The company’s platform is already delivering unprecedented insights into the microbial landscape, providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood, and helping industry accelerate the development of therapeutic solutions. The Karius test we provide today is one of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients. Our test is the result of some incredible work done by our scientists, statisticians, engineers, and physicians, all driven by the same mission. You, as part of the Karius team, will be able to see how directly your work has a life-changing impact on people, and at scale. Reports to: Regional Sales Director Territory: Western New York and Western Pennsylvania with deep knowledge and experience in the greater metropolitan area health systems. Primary Responsibilities • Grow sales revenue and test volume in territory by establishing new business in hospitals while increasing volume in existing hospitals. Introduce a transformational, life-saving diagnostic technology which will change the world of infectious disease by engaging key stakeholders in the hospital that are involved with the decision process to implement new diagnostic tests., • Collaboration with Inside Sales, Customer Success, Medical Affairs, and Marketing to achieve territory and company goals., • Develop thought leaders and early adopters for this new approach to infectious disease diagnosis., • Help establish the foundation and culture of a world-class commercial organization., • Build, manage and nurture market-based/regional territory, comprising hospital & health system accounts., • Prioritize and segment hospital & health system accounts to maximize opportunity and growth., • Present product features and benefits to key stakeholders and clinical call points, utilizing consultative sales techniques (qualifying leads, assessing needs, supporting evaluations, and closing). Manage early evaluations to activate initial adoption of Karius test/solutions and drive increased utilization over time., • Serve as a subject matter expert, speaking with clinicians of all levels regarding the science and technology of the Karius test and how to best leverage its capabilities. Speak fluently on the unique merits and value of our proprietary test, positioning our differentiation from the competition., • Build deep relationships, educate and drive consensus across multiple stakeholders among both prospective and existing partners., • Develop a ‘trusted advisor’ relationship and establish oneself as fully accountable for demonstrating ROI to the partner account, ensuring both regular interaction and utilization review., • Secure contracts and agreements, where necessary or optimal, to memorialize long-term relationships with partners, define an exchange of value, and augment predictability into revenue., • Manage and secure renewals of partner agreements., • Collaborate with Sales, Marketing, and Product leadership to provide valuable market feedback, to inform all functions., • Partner, and co-present, with Karius’ Clinical/Medical Affairs teams (including Medical Science Liaisons) to support partner interactions, both remote and in-person, and manage follow-up., • Collaborate with Customer Success to onboard new accounts, share feedback, proactively address risks, immediately address concerns/problems, manage expectations, promote successes, and maintain close pulse on the health of the partner., • Partner with Marketing to identify and co-manage regional meeting opportunities, develop Key Opinion Leader (KOL) panels, and other local market activities., • Participate in broader sales meetings, training programs, conventions, and industry trade shows as required., • Complete paperwork and administrative duties in a timely and accurate fashion, including documentation in SalesForce, expense reporting, speaker program information, etc. What’s Fun About the Job? Karius is operating at the edge of what is now known to be possible in infectious disease diagnostics. With that, comes a wave of new and incredible challenges and opportunities. To deliver on that value, you will be tapping into some of the most advanced technologies, architecting and innovating where the current solutions simply don't suffice. You will get to see how much your work really matters. Travel: Up to 70%. Physical Requirements Subject to extended periods of sitting and/or standing, vision to monitor and moderate noise levels. Work is generally performed remotely in the field. Position Requirements • Bachelor’s degree; advanced degree or MBA a plus., • 5 years of sales/business development experience in Life Sciences / Biotech, Medical Device, Diagnostic Equipment, and/or Pharmaceutical industries. Valid driver's license. • Previous success in introducing transformational, novel products or services to physicians and hospitals which have changed clinical practice prior to significant peer-reviewed publications or inclusion in guidelines for support., • Robust network of existing relationships in hospitals and health systems, across microbiology labs, send-out labs, physician groups, C-level executives, and administrators of clinical functions., • Strong vision and planning capabilities to grow the territory., • Excellent business acumen combined with outstanding analytical aptitude and problem-solving skills., • Strong ability to develop relationships from C-level executives to physicians and lab directors, building credibility through subject matter and industry expertise., • Demonstrated track record of top sales achievement, meeting and exceeding sales objectives., • Experience with multi-level account management. Personal Qualifications • Entrepreneurial spirit and is comfortable multitasking and working in a fast-paced, ambiguous, growth-oriented environment., • Team player willing to collaborate with all customer facing teams to share best practices., • Ability to set priorities, allocate resources, take accountability and achieve results., • Strong presentation acumen and negotiation skills, ability to manage and facilitate engaging discussions with both small and large groups., • Unquestionable personal code of ethics, integrity, confidentiality and ability to build trusting and professional relationships., • Passionate about the mission and reputation of Karius while investing in the culture as the company grows. Disclaimer The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of Karius. Equal Opportunity Employer At Karius, we value a diverse and inclusive workplace and provide equal employment opportunities for all applicants and employees and are committed to honor and invest in the full diversity of people, in our hiring, recruiting and development of employees across the Company. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application due to a disability, please contact us at _ and we will accommodate qualified individuals with disabilities.$118,337 - $177,505 a year

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