Retail Assistant Manager
4 days ago
Spokane
Job DescriptionAt Cannabis & Glass, we are passionate about making a positive impact in the lives of our customers through exceptional service and accessible cannabis products. Our company embraces a culture that fosters growth and collaboration with a focus on delivering an outstanding customer experience.As the largest recreational dispensary chain in Eastern Washington and Oregon, Cannabis & Glass takes pride in offering the region's best cannabis prices and widest selection. With four dispensaries located in North Spokane, Spokane Valley, Liberty Lake, and Ontario, Oregon, we strive to be the top choice for cannabis consumers.Joining our team means being part of a thriving organization that consistently ranks among the top 10% highest grossing retailers in the state of Washington. Whether you are seeking a position at our retail stores or aiming for a senior corporate role, Cannabis & Glass provides diverse opportunities for professional growth and development.We believe in creating an inclusive and supportive work environment where each employee's unique perspectives and contributions are valued. We encourage teamwork, creativity and empowerment as we work together to achieve our company's goals.By joining Cannabis & Glass, you become a part of a dynamic and rapidly expanding industry that is shaping the future of cannabis retail. Embark on a fulfilling and rewarding career journey with us, where your passion and dedication will make a meaningful difference in the lives of our customers. About the Role As a Retail Assistant Manager, you'll play a critical role in driving operational excellence, building a motivated team, and ensuring every customer has an outstanding experience. You'll support the General Manager in overseeing day-to-day store operations including inventory control, cash handling, compliance, visual merchandising, and staff training. This is a dynamic leadership position for someone who thrives in fast-paced, high-volume retail environments and wants to be part of an organization setting the standard for professionalism and performance in the cannabis industry. What You'll Do β’ Lead daily operations and ensure store readiness through compliance, cleanliness, and team execution., β’ Manage and reconcile all cash operations (vault, registers, pickups, EOD reports)., β’ Oversee end-to-end inventory control including receiving, audits, adjustments, and vendor returns., β’ Coach and develop employees to deliver best-in-class service and meet sales goals., β’ Execute promotions, merchandising plans, and online/kiosk order management., β’ Partner with corporate departments on procurement, HR, and marketing initiatives., β’ Handle escalated customer concerns and ensure positive resolutions., β’ Earn $44,720 - $53,664 annually, β’ Bonus incentives program, β’ Employee discount includes 50% off smokable cannabis products, β’ Earn up to additional $200/month with our perfect attendance incentive program, β’ Health, Dental and Vision insurance, β’ Free Employee Assistance Program (EAP), β’ Employee Discount Program offering exclusive discounts from top national retailers, β’ Paid Sick Leave (PSL) and Personal Time Off (PTO), β’ Holiday Pay(1.5x) for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day!Greenhouse Scorecard AttributesSkills, β’ Retail operations management, β’ Cash handling & reconciliation, β’ Inventory control & compliance, β’ Staff coaching & development, β’ Customer service & queue management, β’ Scheduling & labor optimization, β’ Merchandising & promotional execution, β’ Conflict resolution & escalation managementQualifications, β’ 2+ years in retail or hospitality leadership (cannabis experience a plus), β’ Proven ability to manage up to 25 employees per shift, β’ Familiarity with POS, kiosk, or order management systems, β’ Strong reporting and KPI tracking capabilities, β’ Ability to lift up to 50 lbs and stand for extended periods Company Values β’ Integrity, β’ Accountability, β’ Dependability, β’ Competitiveness, β’ Meritocracy, β’ Innovation, β’ Efficiency, β’ Adaptability, β’ Teamwork, β’ Commitment to ExcellenceEligibility, β’ Must be 21+ and eligible for cannabis industry employment, β’ Flexible to work evenings, weekends, and holidays, β’ Must pass background check per state regulationsPersonality Traits, β’ Calm under pressure, β’ Naturally competitive, β’ Highly reliable, β’ Customer-oriented leader, β’ Data-driven problem solver, β’ Hands-on and proactive Cannabis & Glass is an equal opportunity employer that believes in promoting a diverse workplace and creating a working environment in which all employees are provided with equal employment opportunities. The company will not discriminate against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, gender identity, transgender status, sexual orientation, age, religion, creed, physical or mental disability, medical condition, genetic information, pregnancy, childbirth, or related medical condition, marital status, veteran status or any other protected class or characteristic established under applicable federal, state or local statute or ordinance.