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  • Drivers education instructor
    Drivers education instructor
    1 month ago
    $25–$40 hourly
    Part-time
    Mott Haven, The Bronx

    Driver Education Instructor – Department of Education (DOE Pathways Program) Location: Bronx, (Multiple NYC Public High Schools) Schedule: Contract | $100 per session About the Role Drive Forward Academy is expanding its Pathways Forward initiative — a high-impact driver’s education and career-readiness program offered within NYC public high schools. We are seeking dynamic, mission-driven instructors to guide students through the fundamentals of driver’s education while introducing them to broader career opportunities in transportation, logistics, and mobility technology. Key Responsibilities • Teach structured driver’s education and permit-prep lessons following DFA’s approved DOE curriculum., • Deliver engaging, age-appropriate instruction with real-world applications that connect driving to workforce pathways., • Inspire and mentor students toward long-term success through accountability, discipline, and goal-setting., • Track attendance, participation, and student progress; submit reports in accordance with DOE guidelines., • Represent DFA’s mission by fostering a supportive, motivational learning environment for all students. Qualifications • Valid New York State Driver’s License (required)., • Must be able to pass DOE fingerprinting and background clearance., • Experience working with youth, schools, or community programs preferred., • Passion for mentorship, education, and community development strongly encouraged. Why Join Drive Forward Academy? At DFA, we’re redefining education through mobility, mentorship, and opportunity. Our Pathways Forward initiative creates real career bridges for inner-city youth, helping them develop both the knowledge and mindset for lifelong success. Instructors with a passion for teaching, leadership, and social impact will find this role both meaningful and rewarding.

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  • Technical Support Engineer
    Technical Support Engineer
    2 months ago
    Part-time
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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