Creative Services Manager
il y a 2 jours
Saddle Brook
Creative Services Manager Reports to: VP Marketing Location: Saddlebrook, NJ Role Objective Drive fast, efficient, and scalable execution of marketing and creative work by managing workflows, aligning cross-functional teams, and ensuring on-time delivery across all business priorities. Core Responsibilities 1. Workflow & Capacity Management • Own end-to-end project flow from intake to delivery across all marketing and creative work, • Manage prioritization and capacity allocation across area rugs, broadloom, accessories, and hospitality 2. Sales Channel Intake (Retail & eCommerce) • Centralize and streamline all requests from retail and eCommerce sales teams via Asana, • Enforce structured intake, prioritization, and timelines; eliminate ad hoc requests 3. Cross-Functional Coordination • Align marketing, sales, eCommerce, product, and hospitality teams on deliverables and timelines, • Proactively manage dependencies, resolve conflicts, and ensure accountability 4. Creative Operations & Asset Delivery • Standardize workflows, templates, and processes to improve speed and efficiency, • Oversee delivery and proofing of assets across digital, print, retail, and trade channels 5. Event & Market Execution + Quality Control • Own timelines and readiness for trade shows, markets, and key launches, • Ensure all deliverables are accurate, on-brand, and completed on time Performance Metrics (KPIs) • 90–95%+ on-time delivery, • Clear visibility across all projects (ownership, timelines, status), • Improved workflow efficiency (reduction in ad hoc / incomplete requests), • <3% error rate in final deliverables, • Measurable improvement in turnaround time Qualifications • 5–7 years in creative services, marketing operations, or project management, • Strong experience managing high-volume workflows and cross-functional teams, • Proficiency with Asana or similar project management tools, • Excellent communication, prioritization, and stakeholder management skills, • Detail-oriented with strong execution discipline Success Profile • Structured, proactive, and solutions-oriented, • Confident managing stakeholders and pushing back when needed, • Balances speed with quality in a fast-paced environment Bottom Line This role ensures marketing and creative work is delivered on time, on brief, and at scale—by managing workflows, controlling intake, and driving accountability across teams.