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  • Support Engineer
    Support Engineer
    8 days ago
    $70000–$80000 yearly
    Full-time
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

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  • Legal Secretary
    Legal Secretary
    23 days ago
    $26–$30 hourly
    Full-time
    Central Ward, Newark

    Job Description: This position reports to the Deputy GC and Chief Litigation Council and supports all functions within the department. Provide high quality legal secretarial and administrative support to senior level attorneys within the Litigation and Labor and Employment practice groups handling various litigation matters. Provide backup support in the absence of other secretarial and clerical associates in the Law department. Job Responsibilities: *Work independently on confidential time sensitive assignments using judgment and initiative. *Prepare, proofread and edit legal documents for accuracy and completeness *Perform clerical duties that include typing, filing, sorting mail and photocopying *Screen, direct and prioritize incoming correspondence to appropriate parties *Maintain and coordinate attorney calendars *Provide work direction and expertise for less senior support staff on the team *Responsible for administrative functions necessary to support the groups, including maintaining attorney files, updating case and council lists, tracking case deadlines, corresponding with the court, clients and opposing counsel, organizing client conferences and meetings, processing expense reports and ensuring timely file close-outs Requirements: • Experience working in a legal office, • Proficient in Microsoft Office applications (Excel, Word, PowerPoint), • Strong interpersonal skills to work effectively with people at all levels

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