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Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role We are seeking an experienced and compassionate Crisis Supervisor to join our growing Crisis Management team at Charlie Health. This role will oversee a team of Crisis Managers and ensure the efficient, high-quality delivery of crisis intervention services to our clients. The Crisis Supervisor will serve as a frontline leader, providing guidance, support, and training to the Crisis Management team, while ensuring that performance standards are met. This role will also collaborate closely with the Crisis Care Delivery Manager and other department leads to maintain an effective crisis response structure. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Provide day-to-day supervision of the Crisis Management team, ensuring efficient distribution of crisis requests and workload balance., • Active clinical licensure (LCSW, LPC, LMFT, or equivalent), • Master's degree in a mental health field required., • 2+ years of experience in a supervisory or leadership role within crisis management or behavioral health settings., • Strong knowledge of crisis management protocols and best practices, including crisis de-escalation techniques and risk assessments., • Excellent communication, leadership, and interpersonal skills with the ability to provide effective feedback and coaching., • Ability to manage performance using data-driven strategies and resolve conflicts in a supportive, solution-focused manner., • Ability to work flexible hours to meet the needs of the team, clients, and programming., • Work authorized in the United States and native or bilingual English proficiency, • Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis., • Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. The total target compensation for this role will be between $75,000 and $85,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health. Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description THE ORGANIZATION The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies: • Operating Programs that pilot new ideas and address local challenges;, • Conducting original research to evaluate what works—and what doesn’t; and THE OPPORTUNITY Brooklyn Justice Initiatives (BJI), the largest operating project of the Center, seeks to re-engineer the experience of criminal court in Brooklyn, New York, by providing judges and attorneys meaningful alternatives to bail, fines, and jail sentences. Operating out of community-based offices, BJI is a team of social service providers, court-based court liaisons, mental health practitioners, compliance specialists, and others who seek to improve the quality of justice. Supervised Release offers an alternative to jail by providing pretrial supervision, case management, and voluntary social services to people charged with misdemeanor and felony offenses, and in doing so, uses an arrest as a window of opportunity to change the direction of a participant’s life, avoiding the harmful effects of incarceration. Program participants are monitored to ensure their appearance at court dates and mandatory programming, and receive referrals to services like job training, drug treatment, and mental health counseling. BJI is seeking a Clinical Manager for the borough’s Supervised Release Program (SRP). Reporting to the Director of Practice, Programming and Partnerships, the Clinical Manager will oversee SRP Clinicians who provide intake, assessment, evidence-based group and individual programming to address participant needs and court mandates, and crisis support to participants in need. This position leverages clinical, supervisory, and program management experience to support the SRP Clinicians in the execution of their responsibilities. Specifically, the Clinical Manager will provide SRP Clinicians with supervision and case conferencing in both one-on-one and group formats to ensure program offerings and clinical interventions are carried out thoroughly, ethically, and in alignment with the program model and organizational values. Lastly, the Clinical Manager also plays a key role in overseeing quality assurance systems and internal audits for the clinician team to ensure the teams’ compliance with program requirements, court reporting obligations, and adherence to the program model. The Clinical Manager will ensure effective cross-team communication and collaboration to prioritize comprehensive and aligned service delivery; proactively identify successes, challenges, and opportunities to strengthen programming; create opportunities for meaningful collaboration, and maximize internal and external resources and expertise through a trauma-informed lens. Responsibilities include but are not limited to: • Provide weekly supervision and bi-weekly group supervision to SRP Clinicians;, • Provide clinical support in community offices as needed, including but not limited to speaking with court stakeholders, and coordinating emergency services in response to participant escalations;, • Provide coverage for the Clinicians they supervise, as needed;, • Review mandatory programming recommendations to determine appropriateness, prior to submission to the court;, • Support policy and protocol implementation in collaboration with the Director of Programming & Partnerships, other members of site leadership, and the SRP Court Reform team;, • Work closely with the SRP Court Reform Training Specialist, Training Institute, and site Training Liaison to ensure SRP staff are consistently trained as required;, • Co-facilitate required clinical trainings, including intake and assessment trainings and de-escalation and crisis intervention training in collaboration with the centralized SRP Court Reform Team;, • In collaboration with the Center’s Court Reform team and the SRP clinicians, implement group and individual programming to address participant needs and court mandates;, • Responsible for quality assurance, monitoring team’s compliance with program requirements, best practices, and court reporting obligations;, • Responsible for consistent and effective cross-team communication and collaboration to proactively identify successes, challenges, and opportunities to strengthen programming, create opportunities for meaningful collaboration, and maximize internal and external resources and expertise;, • Support the recruitment and hiring of and onboarding and training for new clinical team members;, • Ensure regular and equitable access to program-related external professional development and training opportunities for all staff;, • Participate in regular staff trainings to develop program expertise and related skill sets, including required refresher and management trainings; and, • LMSW, MHC or equivalent licensure is required; LCSW preferred;, • 4 years direct practice (e.g. therapeutic or case management) and 2 years of supervisory experience required;, • Group work development and facilitation experience strongly preferred;, • Experience in pretrial or criminal legal system strongly preferred;, • Experience supporting people with specialized needs such as substance abuse treatment, mental health services, co-occurring disorders, intimate partner violence, or adolescent development strongly preferred;, • Therapeutic intervention training and experience preferred, including but not limited to crisis intervention or de-escalation management;, • Comprehensive knowledge and experience with local social service providers required;, • Must be detail-oriented with strong organizational and time management skills;, • Experience using trauma-informed and strength-based approaches strongly preferred;, • Training and experience with Motivational Interviewing and Cognitive Behavioral Therapy strongly preferred;, • Must be able to work effectively independently and as part of a highly interdependent, multi-disciplinary team within a fast-paced and dynamic work environment;, • Professional demeanor and ability to work collaboratively and effectively with a variety of program stakeholders, including judges, prosecutors, defense attorneys, court staff, and site partner agencies required; and Position Location: Brooklyn, NY Compensation: The compensation range for this position is $78,000 - $92,500 and is commensurate with experience. Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%. The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included. At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered. In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted. Powered by JazzHR UPVnnQLAbB

Job Description Behavioral Health Manager Position Summary: Under the direction of the Program Director, the Behavioral Health Manager serves as a practice leader and staff coach, strengthening Atlas HOPE staff's engagement with participants, their response to crises, and their application of evidence-informed behavioral strategies in real-world settings. This is not a clinical caseload position. Instead, the Behavioral Health Practice Manager partners closely with Coaches and program leadership to observe practice, provide feedback, deliver training, and support consistent, trauma-informed engagement across the program. The role requires strong familiarity with behavioral change interventions, crisis prevention and de-escalation strategies, and the ability to translate theory into practical, staff-ready tools. The Behavioral Health Manager adheres to the program model prescribed by United Way of New York City and works collaboratively across interdisciplinary teams. The ideal candidate brings experience supporting frontline staff who engage justice-involved youth and adults in structured, community-based programming, particularly within communities impacted by systemic inequities, violence, substance use, and criminal justice involvement. The ideal candidate will possess experience in stakeholder engagement, as collaboration with United Way of New York City and external partners is expected. Salary Range: $72,000 to $78,000 Benefits: Medical, Dental, Vision, Retirement, PTO Essential Duties and Responsibilities: Coaching & Practice Support * Observe Coaches during group facilitation, individual participant engagement, and crisis response, using standardized observation tools * Provide timely, strengths-based feedback to improve practice and consistency * Support Coaches in applying behavioral strategies that promote self-regulation, accountability, and engagement among participants. * Provide Coaches with supervision (weekly or bi-weekly) and development plans * BHM must be able to run sessions when needed Training & Capacity Building * Design and deliver training for Coaches and relevant staff on topics such as trauma-informed practice, de-escalation, and behavior change strategies * Develop practical tools, guides, and refreshers that staff can use in daily program operations * Reinforce alignment with the Atlas HOPE program and expectations * Uphold the highest standards of professional conduct, including confidentiality and respect for participant rights Program Collaboration & Strategy * Collaborate closely with Outreach and Transitional Employment teams to support participants requiring higher levels of behavioral support * Participate in multidisciplinary case discussions as a behavioral health resource (not as a clinical provider) * Foster a collaborative team culture that values learning, shared accountability, and proactive problem-solving * Collaborate with external stakeholders in meetings during which you will offer accurate programmatic reporting, clear communication, and ensure any necessary follow-ups are completed. Quality Improvement & Documentation * Identify high-level practice trends and identify staff development needs through observations and feedback * Contribute to continuous improvement efforts by recommending adjustments to training and practice supports * Maintain documentation consistent with program and funder requirements Qualifications: * LCSW or LMSW or equivalent behavioral health credential strongly preferred * MSW, MHC, LMHC-LP, CASAC, or related degree with 2+ years supporting justice-involved or high-risk populations required * LMFT or MFT-LP based on professional experience * Experience coaching or training frontline staff and program participants strongly preferred * Bilingual (English/Spanish) a plus, not required * Experience in community-based, non-clinical, or workforce settings is valued * Strong communication skills and ability to collaborate across departments and with external partners * Ability to work a flexible schedule as the program requires * Proficiency in Microsoft Office, including Excel; * Valid Driver’s License required; * Experience working in the South Bronx or similar communities is a plus * Commitment to working with culturally diverse populations; relevant lived experience is valued #mst #mstjobs #fft #bsft #incredibleyears #pcit #therapy #therapist #clinician #socialservices #lpc-a #lpca #lcsw #lpc #lmsw #lsw #lcsw #lmft #lmhc #mentalhealthjobs #familytherapy #juvenile #evidencebased #cbt #dbt #multisystemictherapy #ebp #ebm #masterlevel #nowhiring #hiringnow #jobs #clinicaljobs #hiring #careers #childfirst #earlychildhood Powered by JazzHR nzSji5mPKc

Job Description • We are hiring immediately for full time LOBBY ATTENDANT positions., • Location: United Airlines Polaris Lounge, Newark, New Jersey 07114. Note: online applications accepted only., • Schedule: Full time; Days and hours may vary. More details upon interview., • Requirement: Six months of customer service experience is preferred., • Fixed Pay Rate: $23.65 per hour. Free meals, uniforms and laundering service available at select locations. We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1516174. The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary Responsible for establishing a warm, welcoming, and professional atmosphere for all clients, recruits, customers and employees. The lobby attendant will assist with helping visitors and patients find their way around the hospital, coordinate transportation, and act as a liaison to the hospital staff. Essential Duties and Responsibilities: • Welcomes and acknowledges all guests., • Anticipates and addresses guests’ needs., • Assists guests in all guest service matters including concierge requests., • Escorts all high touch clients to their meeting destinations., • Promotes team work and quality service through daily communications and coordination with other departments., • Develops and maintains positive working relationships with others, and support team to reach common goals., • Ensures front desk work area is kept clean and in an orderly state at all times., • Provides a professional, efficient arrival and departure experience for our guests while creating a memorable visit., • Acts as first point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required., • Reviews and completes checklist throughout the day, checking with manager for additional assignments throughout the shift., • Uses designated chemicals, supplies, and equipment to ensure optimal cleanliness of assigned spaces, according to OSHA regulations and property requirements., • Performs other duties as assigned. Qualifications: • Experience in a client service / reception position., • Phone and computer skills including MS Office products (Word, Excel, PowerPoint, and Outlook)., • Effective verbal and listening communication skills., • Able to navigate to/from various locations throughout the facility., • Able to multi-task and work at a fast pace., • Physical ability to withstand frequent to prolonged walking, standing, pushing, pulling, and transferring patients., • May be required to complete and successfully pass a company provided CPR or BLS class. Working Conditions: Some exposure to elevated degrees of high heat, noise, dust, dirt and/or areas requiring infection control. Requires meeting deadlines for completion of work on a daily basis. Must be able to work all hours, including weekends and nights, as necessary, in order to maintain facility at the appropriate and safe level. Associates at FLIK are offered many fantastic benefits. Both full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace.

Job Description Position Overview: The Accounts Receivable Manager is responsible for managing the end-to-end receivables function, with a focus on driving cash collections, minimizing risk, supporting financial close activities, and enhancing operational efficiency. This role oversees complex customer accounts, escalated issues, and dispute resolution while working closely with internal teams to improve billing accuracy, strengthen controls, and advance process improvements. The position requires a proactive leader who can operate independently, make sound decisions, and continuously improve AR operations. Key Responsibilities: • Manage the invoicing process to ensure accuracy, completeness, and adherence to agreed-upon terms and internal standards., • Address and resolve complex billing issues, pricing discrepancies, and system-related errors, coordinating with internal teams as needed., • Oversee the application of customer payments across various methods, ensuring accuracy and timeliness., • Investigate and resolve unapplied cash, payment discrepancies, and variances., • Perform routine reconciliations between cash receipts, bank records, and accounts receivable balances., • Maintain ownership of key customer accounts, driving collection efforts and monitoring account performance., • Evaluate aging data, payment patterns, and dispute activity to proactively manage collection risks., • Escalate significant collection or credit concerns with appropriate recommendations to leadership., • Lead the resolution of deductions, returns, chargebacks, and other disputes., • Work cross-functionally to validate claims, gather required documentation, and ensure timely closure., • Track and analyze recurring issues related to deductions and disputes, maintaining detailed records., • Support activities related to customer setup, credit assessments, and account maintenance., • Monitor compliance with credit limits and payment terms, identifying potential risks., • Ensure customer data and documentation are accurate and properly maintained., • Provide direction and support to team members, promoting development and maintaining a collaborative work environment., • Oversee AR-related components of the close process, including reconciliations, aging reviews, and write-offs., • Prepare supporting schedules, analyses, and documentation for reporting and audit purposes., • Act as a point of contact for audit activities, ensuring documentation is complete and processes are compliant., • Monitor internal controls and identify any gaps, unusual activity, or potential risks requiring escalation., • Drive initiatives to improve processes related to billing, collections, and dispute management., • Develop and maintain reporting tools, KPIs, and dashboards to track performance and inform decision-making., • Support enhancements to systems, automation efforts, and process improvements within the AR function., • Deliver regular performance reporting and complete ad hoc analyses as required. Qualifications: • Bachelor’s degree in Accounting, Finance, or a related field, or equivalent experience required., • 5+ years of accounts receivable experience, including 1-2 years of management experience., • Experience managing major retail accounts., • CPA or in progress toward certification is a strong plus., • Strong knowledge of accounts receivable operations, internal controls, and cash flow management., • Familiarity with US GAAP and general accounting practices., • Experience with ERP systems., • Advanced Excel skills, including experience with reconciliations and reporting., • Strong analytical, problem-solving, and organizational abilities., • Excellent written and verbal communication skills, with the ability to present information effectively., • Strong interpersonal skills with the ability to collaborate and influence across various levels., • Ability to establish and maintain effective working relationships with both internal and external stakeholders. Salary Range: $90k - $100k

Job Description Position Title: Bilingual Call Center Representative Department: Dispatch Location: Corporate Headquarters Employment Type: Full-Time Schedule: 10:00 AM - 6:30 PM Job Summary: We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies. -Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service -Representatives or utilized technology systems via phone and email communication modes. -Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner -Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance -Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed -Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction -Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken -Identifies escalating priority issues and reports situations to leadership as soon as possible -Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command -Follows up on complicated customer calls where required -Completes call notes and call reports as necessary; updates as needed -Obtains and evaluates all relevant data to handle complaints and inquiries -Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers -Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments -Responsible for completing all necessary training including de-escalation and customer service technique -Perform other duties as assigned and directed Experience: 1 year of experience in a Call Center Representative role for a large organization, and/or; 1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate High School Diploma or equivalent Established experience in complaint resolve and incident management a must Demonstrated ability to improve organizational procedures and work effectively to improve operations Experience in data collection and information sorting Experience in customer service outreach techniques and methods Strong written and verbal communication skills Ability to work a flexible schedule Multilingual speaking and writing skills a plus

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform. This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses. As the Manager of Customer Support & Experience, you will be a hands-on leader responsible for scaling day-to-day support operations, SLAs, escalation and incident management, and team development. You’ll partner closely with Customer Success, Implementations, Product, and Engineering to resolve complex issues, surface customer insights, and continuously improve both the customer experience and internal support processes. This role is ideal for someone who thrives in a fast-growing B2B SaaS environment, enjoys building scalable systems, and leads with empathy, accountability, and a strong bias toward action. RESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels, • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations, • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence, • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution, • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency, • Maintain a deep understanding of Regal’s product, customer use cases, and technical architecture to better support B2B customers, • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization, • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership, • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans, • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the teamABOUT YOU:, • 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role, • Proven ability to lead, motivate, and scale high-performing support teams while maintaining a strong customer-first mindset, • Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics, • Technical fluency and domain experience in several of the following areas:, • SaaS platforms, • APIs and integrations, • Contact center or communications software, • SQL or data analysis, • Marketing automation, SMS, email, or voice systems, • Comfortable navigating high-pressure situations and resolving complex, multi-stakeholder customer issues, • Excited by building programs, experimenting with new approaches, and continuously improving how support operates at scale, • Experienced with modern customer support tooling and systems, • A hands-on leader who leads by example, builds trust with customers and teammates, and is deeply committed to delivering exceptional support experiencesBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job DescriptionPosition Summary TRUE HEALTH NY is a growing, multi-site outpatient medical group providing Internal Medicine and OB-GYN services across Queens, Brooklyn, and Long Island. We are seeking an experienced Registered Nurse (RN) to serve as Clinical Lead / Nurse Manager, responsible for overseeing clinical operations, nursing staff, and clinical workflows across our outpatient sites. This is a hands-on leadership role focused on clinical quality, staff performance, patient safety, and provider support—not a hospital bedside role. Key ResponsibilitiesClinical Oversight * Serve as the clinical authority for nursing standards across all sites * Oversee RN/LPN/MA clinical workflows and scope adherence * Manage OB-GYN triage protocols (pregnancy calls, labs, urgent escalations) * Supervise clinical procedures support (injections, EKGs, ultrasounds, labs) * Ensure proper documentation, charting standards, and follow-ups * Act as escalation point for clinical issues before provider involvement Staff Leadership & Training * Supervise and mentor MAs, LPNs, and RNs * Lead onboarding, competency assessments, and retraining * Address performance issues, clinical errors, and workflow gaps * Collaborate with administration on staffing needs and coverage planning * Promote accountability, professionalism, and consistency across sites Operations & Quality * Standardize clinical workflows across all locations * Reduce provider interruptions through better triage and delegation * Ensure compliance with NY State regulations and practice protocols * Support quality improvement initiatives and patient experience goals * Serve as liaison between providers, administration, and clinical staff Collaboration * Work closely with Medical Director, providers (MDs/NPs), and practice leadership * Support new services, procedures, and clinic expansions * Assist with policy rollout and clinical SOP implementation QualificationsRequired * Active Registered Nurse (RN) license – New York State * Minimum 5–10 years clinical experience, preferably outpatient * Strong background in OB-GYN and/or Internal Medicine * Proven leadership or supervisory experience * Excellent communication, organization, and decision-making skills * Comfortable enforcing standards and giving direct feedback Preferred * Prior Nurse Manager / Clinical Lead experience * Multi-site outpatient experience * Familiarity with EMRs (eClinicalWorks or similar) * Experience training MAs/LPNs in outpatient settings Schedule & Location * Full-time, primarily weekday schedule * Travel between Queens, Brooklyn, and Long Island sites as needed * Limited direct patient care; focus on leadership and oversight Compensation & Benefits * Competitive salary (commensurate with experience) * Health, dental, vision insurance * Paid time off and paid holidays * Long-term leadership growth opportunity within a physician-led practice Why Join TRUE HEALTH NY * Physician-led, mission-driven outpatient group * Direct impact on clinical quality and staff culture * Opportunity to build and shape clinical systems * Stable, long-term leadership role with growth potential

Job Description Who We Are Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600+ employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world's most premium platforms. Taking a creative science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Now 20+ years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Who We Hire Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn't stop to ask what's next, because they're already building it. Job Type: Full-time; 4 Days In Office, Mandatory Mondays Job Location: New York, NY Salary Range: $68,000 - $77,000 (On Target Earning) The Opportunity Kargo is looking for an Associate Client Services Manager who will assist in managing client-facing relationships on post-sale direct or programmatic accounts, providing white-glove service through campaign management, building client rapport, and ensuring client retention and growth through upsell opportunities. In addition to client communication, this person assists as a liaison across internal departments to manage end-to-end execution and work harmoniously with sales on a shared book of business to drive brand strategy. The Daily To-Do • Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives, • Assist in day-to-day relationships and all phases of a direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery, • Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth, • Assist in identifying client needs and implement strategic solutions to help drive partnership, • Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met, • Analyze and deliver reporting, insights, and results to clients, • Identify and generate client outreach for incremental, upsell, and renewal opportunities, • Assist in troubleshooting direct and programmatic campaigns or delayed revenue before routing for escalation if prompted, • Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business, • 1+ years experience in Digital Media working with AdTech partners (i.e., Sales Support, Account Management, Agency Planning/Buying/AdOps), • Familiarity with industry jargon and media metrics is preferred, • MS Suite and Google Suite proficient (i.e, Excel, Google Sheets, Google Slides), • High attention to detail, proactive and solution-oriented, • Thrives in a team environment and collaborates well with others, • Strong verbal and written communication skills with the ability to deliver well-positioned presentations, • Organizational skills with the ability to use available resources to reach solutions, • Able to multitask and prioritize based on account tier and urgency daily, • Strong analytical skills to deliver reporting insights, • AdAge Best Places to Work, • ThinkLA Partner of the Year, • Built In Best Places to Work, • Cynopsis 2025 Top Women in Media - Jeannine Shao Collins, • Martech Breakthrough Awards - Best Overall Adtech Company, • Digiday Media Awards Best Event, • Cynopsis Media Impact Awards-Best CTV Platform, • Martech Breakthrough Awards-CTV Innovation, • Big Picture: kargo.com, • The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)

Job DescriptionSalary: The Client Success Manager is a senior leadership position responsible for managing high-value client portfolios. Youll own executive relationships, ensure the success of strategic accounts, and build scalable processes that elevate the client experience. This role combines strategic thinking, operational leadership, and client relationship mastery. Youll work cross-functionally with Sales, Product, Operations, and Marketing to turn insights into action, solve complex problems, and make PX an indispensable partner to our clients. Key Responsibilities • Co-manage a portfolio of enterprise and strategic accounts, ensuring value delivery, retention, and growth, • Build and implement scalable processes for onboarding, adoption, QBRs, renewals, and expansion, • Act as the senior point of escalation for client concerns, resolving issues quickly and strategically, • Develop quarterly and annual account plans that identify key growth opportunities across client portfolios, • Collaborate with Sales and Product to align client objectives with PX platform capabilities and upcoming innovations, • Work with leadership to forecast client growth, manage churn risk, and identify upsell opportunities, • Champion a client-first culture and build strategies for deepening client engagement and loyalty, • Create training materials and mentoring programs to elevate the CS teams performance, • Represent PX externally as a trusted strategic advisor to our highest-value customers What You Bring • 5+ years of experience in Client Success, Account Management, or Customer Experience (Lead Generation is a Plus), • Track record of delivering growth on accounts managed, • Familiarity with MarTech, AdTech, SaaS, or platform-based customer acquisition models, • Strong understanding of metrics such as NRR, churn, health scores, and customer LTV, • Expertise with tools like Jira, HubSpot CRM, Trello, or similar platforms, • Exceptional deck preparation, communication, and presentation skillsyou can influence both clients and internal stakeholders, • Bachelors degree required; MBA or equivalent strategic/operational training is a plus Why PX? We take pride in fostering a culture of respect, trust, transparency, and accountability among our colleagues and business partners. Through our proactive and agile approach, we are constantly working on anticipating potential success blockers and innovating our technology. • Opportunities for career growth and development., • A dynamic and innovative work environment., • Collaboration with a talented and passionate team., • Contribution to the growth of a leading tech company in the lead generation industry. Location: St. Louis, Missouri

Job Description Job Overview: Reporting to the Director of Operations, the Operations Manager supports order execution across accounts, with a focus on time-sensitive and high-priority work. The Operations Manager acts as an extension of the Director of Operations, helping to troubleshoot day to day needs and provide updates directly to customer counterparts as necessary. The Operations Manager is responsible for expediting all “hot” orders across accounts, including remakes, VIP orders and late orders, ensuring they are identified quickly, routed appropriately, and driven to resolution. This role requires strong cross-functional coordination, clear escalation practices, and consistent status visibility. This is a hands-on and central role for an excellence-oriented candidate who thrives in a fast-paced and customer-focused environment. Experience in and a passion for jewelry is required. Key Responsibilities: • Day-to-Day Operational Management: Support the Director of Operations in daily operational management, helping troubleshoot issues and coach operational team members to execute accurately and efficiently., • Hot Order Management (Cross-Account): Own and manage the queue of hot orders across accounts, including remakes, VIP orders and late orders., • Prioritization & Routing: Triage hot orders daily and provide clear direction to the appropriate teams to prioritize and execute next steps., • Issue Resolution: Proactively identify blockers, coordinate actions to remove constraints, and drive orders to completion., • Escalation Management: Escalate issues, risks, and unresolved blockers to Director of Operations as required., • Status Visibility: Maintain accurate, up-to-date visibility on order status and communicate progress clearly to relevant stakeholders, including customer counterparts as necessary., • Data Integrity: Maintain constant visibility on order status, enforcing correct data entry and ensuring any mistaken data is cleaned from the operating system., • Cross-Functional Coordination: Partner closely with Account Managers, Order Processing, Shipping, and other operational stakeholders to ensure critical orders move without delay. Requirements • Proven experience supporting order execution in a fast-paced, customer-focused operations environment, including expediting time-sensitive priorities across accounts, • Ability to own and manage a “hot order” queue (e.g., remakes, VIP orders, late orders) and triage/reroute priorities daily to the appropriate teams, • Strong cross-functional coordination skills with Account Managers, Order Processing, Shipping, and other operational stakeholders to remove blockers and drive resolution, • Sound escalation judgment, including surfacing risks and unresolved issues to the Director of Operations as required, • Clear, reliable status management and communication to internal stakeholders and customer counterparts as necessary, • High attention to detail and commitment to data integrity (accurate system updates, correct data entry, and cleanup of mistaken data), • Hands-on, excellence-oriented working style with comfort acting as an extension of the Director of Operations, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long-Term Disability, • Training & Development

Job Description MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. We are seeking an accomplished Executive Director of IT Operations to provide senior operational leadership and hands-on technical expertise for our enterprise IT infrastructure and end-user services organization. This role reports to the VP of IT & Security and manages both the Director of Infrastructure Operations and ServiceDesk/Desktop Support operations while maintaining deep technical involvement in complex implementations and serving as the subject matter expert across our technology stack. The ideal candidate combines proven leadership capabilities with advanced technical skills, providing strategic planning, operational reporting, and direct technical execution for critical infrastructure initiatives while ensuring exceptional end-user service delivery. ROLE AND RESPONSIBILITIES: Organizational Scope & Direct Oversight • Infrastructure Operations and End-User Services Leadership, • Direct management of Director of Infrastructure Operations and senior infrastructure leadership, • Operational oversight of Senior Systems Administrators, Network Engineers, and technical infrastructure staff, • Strategic coordination with infrastructure teams across Linux/Windows, VMware, storage, networking, and cloud platforms, • Technical mentorship for infrastructure professionals and career development planning, • Direct management of ServiceDesk or desktop support manager, • Oversight of infrastructure Tier 1/2/3 support operations and escalation processes, • Demonstrated understanding of ServiceNow ITSM platform for incident, problem, and request management, • Strategic planning for end-user experience improvement and support optimization, • Ensure all systems are patched in accordance with company policy, servers, laptops, and network equipment Strategic Planning & Operational Reporting • Develop comprehensive operational plans, technology roadmaps, and capacity planning strategies for infrastructure and service delivery organizations, • Create detailed project plans, resource allocation strategies, and timeline management for major infrastructure and service delivery initiatives, • Generate executive-level reporting on infrastructure performance, service desk metrics, project status, and operational KPIs for VP leadership, • Coordinate budget planning, resource forecasting, and capital expenditure recommendations across infrastructure and end-user services, • Lead infrastructure architecture planning and technology standardization initiatives Hands-On Technical Leadership & Implementation • Personally lead complex technical implementations including major infrastructure upgrades, migrations, and architectural changes, • Serve as escalation point for critical technical issues requiring advanced expertise across multiple technology domains, • Conduct advanced troubleshooting and resolution for complex infrastructure problems spanning multiple platforms, • Design and implement enterprise-level solutions including virtualization clusters, storage architectures, and network infrastructures, • Lead proof-of-concept development and technical evaluation of new technologies and platforms, • Provide hands-on technical guidance during critical maintenance windows and emergency response situations DESIRED QUALIFICATIONS: Technology Stack Subject Matter Expertise • Container Platforms & Cloud-Native Architecture: Expert-level knowledge of on-premises Kubernetes platforms, container orchestration, microservices architectures, networking (CNI), storage (CSI), security contexts, RBAC, network policies, admission controllers, and multi-tenancy patterns. Experience building Kubernetes as an internal platform service for development teams., • Compliance-Driven Infrastructure: Familiarity with NIST 800-53 Rev 5 controls and NIST SP 800-190 container security guidance; practical experience implementing compliance requirements in containerized environments; familiarity with CMMC Level 2 requirements and government contract security obligations, • Enterprise Infrastructure Platforms: Expert-level knowledge of virtualization (VMware vSphere), enterprise object storage (SAN/NAS), and network architecture serving as foundation for container platforms, • Operating Systems:** Advanced expertise in Linux (RHEL, CentOS, Ubuntu) with deep understanding of container runtimes, kernel features (namespaces, cgroups), and security mechanisms (SELinux, AppArmor), • DevSecOps & CI/CD Security: Hands-on experience designing and securing CI/CD pipelines with integrated security controls including container image scanning, software bill of materials (SBOM) generation, vulnerability management, and policy-as-code enforcement, • Automation and Infrastructure-as-Code: Deep technical knowledge of Terraform, Ansible, GitOps workflows, and automation frameworks for declarative infrastructure management, • Understanding of network segmentation, service mesh implementations (Istio, Linkerd), mutual TLS, and identity-aware access controls for containerized environments, • Observability and Monitoring: Expert knowledge of observability platforms including Prometheus/Grafana for infrastructure metrics and AppDynamics for application performance monitoring, • Observability Platforms: Strong understanding of observability and monitoring solutions including Prometheus/Grafana for infrastructure metrics and AppDynamics for application performance monitoring; ability to interpret metrics, define dashboard requirements, and collaborate with platform teams on monitoring strategies, • Endpoint Management: Knowledge of modern endpoint management solutions including SCCM, Intune, MDM platforms, and desktop deployment automation, • Service Delivery: Understanding of ITIL frameworks, service desk operations, and end-user support best practices, • Emerging Technologies: Technical evaluation and implementation of new platforms and architectural patterns in compliance-constrained environments, • Cloud Technologies: Experience with AWS, Azure, Google Cloud platforms primarily for architectural reference and hybrid patterns; focus on replicating cloud-native patterns on-premise, • Networking: Advanced knowledge of enterprise networking, software-defined networking, service mesh architectures (Istio, Linkerd), and zero-trust network design for containerized workloads, • Database Systems: Experience supporting database teams using enterprise database platforms (SQL Server, Oracle, PostgreSQL, MySQL) including containerized database operations and persistent storage strategies, • ITSM Platforms: Deep experience with ServiceNow platform capabilities including incident management, problem management, change management, and service catalog workflows; ability to define operational requirements and request platform enhancements. Education & Professional Experience • Bachelor's degree in Engineering, Computer Science, Information Technology, or related technical field, • 12+ years of progressive experience in enterprise infrastructure management and technical leadership, • 5+ years of senior management experience with direct reports and budget responsibility, • Proven track record leading large-scale infrastructure transformation and modernization projects, • Proven ability to lead technical teams while maintaining hands-on technical involvement, • Experience managing infrastructure budgets of $5M+ and leading cost optimization initiatives, • Strong project management capabilities with PMP certification or equivalent experience, • Excellent communication skills for both technical teams and executive leadership, • Experience with vendor management, contract negotiation, and strategic technology partnerships, • Virtualization: VMware VCP-DCV, VCAP-DCA, or equivalent advanced certifications, • Cloud Platforms: AWS Solutions Architect Professional, Azure Solutions Architect Expert, or Google Cloud Professional (for architectural reference), • Project Management: PMP, Prince2, or equivalent project management certifications a plus, • ITIL: ITIL Expert or equivalent service management certifications a plus *The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $200,000.00 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process. To learn more about our company and other opportunities visit us at Keywords: IT Infrastructure, IT Operations, New York Jobs, IT Jobs, Indeed, LinkedIn, Google, Lever, #ITInfrastructure, #ITOperations, #NewYorkJobs, #ITJobs, #Indeed, #LinkedIn, #Google, #Lever, #Ladders, Information Technology Operations, IT Management, Information Technology Infrastructure, Global IT Program Manager, Global IT Operations, MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. To learn more about our company visit us at

Job Description Job Title: Client Manager Reports To: Client Director, Managing Vice President, or equivalent senior leadership Position Summary The Client Manager (CM) is a high-visibility operational leader responsible for driving service excellence, staff performance, and client satisfaction across multiple locations within an assigned territory. ⭐ Dedicated to a specific client, the CM oversees multi-level teams, ensures adherence to Service Level Agreements (SLAs), and partners closely with Operations, Finance, HR, and executive stakeholders to deliver seamless, high-quality workplace services. From operational oversight to financial stewardship, the CM is accountable for meeting SLAs, optimizing performance, managing P&L elements, strengthening client relationships, and cultivating a high-engagement employee culture. 🚀 Core ResponsibilitiesService Delivery & Operations Leadership ⚙️ * Ensure excellence in service delivery across all assigned sites. * Own the intake, delegation, execution, and completion of all client requests. * Guarantee all client and organizational deadlines are achieved without exception. * Manage staffing, resources, and technology effectively across all sites. * Ensure SLA coverage, floaters, and staffing partnership with HR. * Maintain a safe, compliant, high-performing work environment. * Document and escalate incidents promptly. * Conduct regular site visits to enforce operational compliance. Financial & Performance Management 💼 * Support leadership in maintaining P&Ls at or above proforma targets. * Oversee payroll, billing, and A/R execution with precision. * Lead monthly budget forecasting and financial review. * Identify opportunities for year-over-year growth. * Optimize profitability, hours, and gross margin. Client Relationship & Engagement 🤝 * Maintain high levels of client satisfaction (CSI). * Lead monthly and quarterly client business reviews. * Serve as a trusted advisor to client leadership. * Drive employee engagement to sustain or improve ESI scores. * Champion the SPS Governance Model for proactive client satisfaction. Talent Leadership & Workforce Development 👥 * Lead and develop multi-level teams across locations. * Set expectations, clarify workflow, and resolve operational issues. * Conduct performance evaluations and maintain employee documentation. * Reduce turnover through coaching and recognition strategies. * Cross-train teams to build capability and bench strength. Operational Excellence & Compliance 🔐 * Enforce policies, KPIs, and SLAs with discipline. * Manage vendor partnerships to ensure contract compliance. * Standardize reporting, metrics, and procedures. * Resolve site and client issues swiftly and professionally. * Lead special projects and operational improvements. * Serve as resource for OSHA, EEOC, and compliance matters. Workplace Experience Leadership 🎉🏢 * Design and deliver innovative workplace experience strategies. * Curate impactful experiences that promote well-being and engagement. * Collaborate with catering/food services and service-line partners on events. * Measure event ROI and produce monthly workplace experience reports. * Oversee Workplace Experience Coordinators including hiring, training, and performance. Communication & Business Partnership * Maintain consistent communication with SPS and client leadership. * Support business development initiatives as needed. * Coordinate travel for team members according to policy. Competencies 💡 * Strong analytical and metric-driven decision-making * Client-obsessed mindset * High integrity and ethical judgment * Exceptional communication and presentation skills * Professional presence and service excellence * Strong organizational discipline * Emotional intelligence and conflict de-escalation * Strategic and creative problem-solving * Ability to manage multiple priorities * Talent leadership and coaching ability * Experience-driven mindset with focus on innovation * Data interpretation and performance insight skills Qualifications 🎓 * High School Diploma required; Bachelor's Degree preferred * 7–10+ years in relationship management and operational leadership * Multi-site management experience strongly preferred * Program/Project Management experience a plus * Proven ability to coach and develop frontline managers * Comfort interacting with C-suite leaders * High proficiency in business technology * Industry-related experience preferred * Strong ethics, professionalism, and client-driven mindset Physical Requirements 💪 * Lift/move 40+ lbs regularly * Push carts up to 60 lbs capacity * Walk, bend, kneel, stand, or sit for extended periods * Operate office machinery * Speak while inputting data * Visual focus and color differentiation required Travel Requirements ✈️ Up to 25% travel required. Other Duties Responsibilities may evolve and additional duties may be assigned as business needs change. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range$100,000—$115,000 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

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Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash