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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    3 hours ago
    $18–$22 hourly
    Full-time
    Passaic

    We are looking for a compassionate and proactive Customer Service Representative to handle customer inquiries and provide exceptional support. The ideal candidate will have strong communication skills and a positive attitude. If you are empathetic, detail-oriented, and enjoy helping people, we’d love to hear from you! Roles & Responsibilities: • Answer customer inquiries via phone, email, or chat., • Provide accurate information about products and services., • Resolve customer complaints promptly and professionally., • Process orders, returns, and exchanges efficiently., • Document customer interactions and maintain records., • Collaborate with team members to ensure consistent service., • Follow up with customers to ensure issue resolution., • Identify and escalate complex issues to the appropriate team., • Provide feedback to management on recurring issues., • Stay updated on product knowledge and company policies. Requirements & Skills: • Proven experience as a Customer Service Representative or similar role., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and patience., • Proficiency in CRM software and Microsoft Office Suite., • Ability to multitask and manage time effectively., • High school diploma or equivalent is required., • Experience in a call center or customer support environment is a plus., • Positive attitude and a passion for helping others.

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  • Retail Sales Associate (Bilingual Spanish/English)
    Retail Sales Associate (Bilingual Spanish/English)
    4 days ago
    Full-time
    Elizabethport, Elizabeth

    Overview We are seeking a friendly and motivated Retail Sales Associate to join our team. This role is essential in providing exceptional customer service, promoting our products, and ensuring the smooth operation of the sales floor. The ideal candidate will have strong communication skills, retail experience, and a passion for helping customers find the right products. Bilingual abilities and prior supervisory experience are a plus, but not required. This position offers an engaging environment where you can develop your sales and customer service skills while contributing to a positive shopping experience. Duties • Greet customers warmly and assist them with their shopping needs, • Operate POS systems efficiently for sales transactions, returns, and exchanges, • Conduct product demos to educate customers about features and benefits, • Upsell products and accessories to maximize sales opportunities, • Maintain attractive merchandise displays through merchandising and stock replenishment, • Stock shelves and organize products to ensure an inviting shopping environment, • Handle cashiering duties including cash handling and basic retail math calculations, • Provide excellent customer service by addressing questions and resolving issues promptly, • Assist with inventory management, including stocking and inventory counts, • Maintain phone etiquette when interacting with customers over the phone, • Previous retail sales experience preferred, especially in grocery or similar stores, • Familiarity with POS systems, cashiering, and retail math calculations, • Strong communication skills, including bilingual abilities are advantageous, • Experience with product demos, upselling, and merchandising techniques preferred, • Excellent customer service skills with a friendly attitude, • Ability to handle cash handling responsibilities accurately, • Basic math skills necessary for transactions and inventory management, • Proven ability to work well in a team environment and independently when needed, • Prior supervising experience is a plus but not mandatory

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