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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    3 hours ago
    $18–$22 hourly
    Full-time
    Passaic

    We are looking for a compassionate and proactive Customer Service Representative to handle customer inquiries and provide exceptional support. The ideal candidate will have strong communication skills and a positive attitude. If you are empathetic, detail-oriented, and enjoy helping people, we’d love to hear from you! Roles & Responsibilities: • Answer customer inquiries via phone, email, or chat., • Provide accurate information about products and services., • Resolve customer complaints promptly and professionally., • Process orders, returns, and exchanges efficiently., • Document customer interactions and maintain records., • Collaborate with team members to ensure consistent service., • Follow up with customers to ensure issue resolution., • Identify and escalate complex issues to the appropriate team., • Provide feedback to management on recurring issues., • Stay updated on product knowledge and company policies. Requirements & Skills: • Proven experience as a Customer Service Representative or similar role., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and patience., • Proficiency in CRM software and Microsoft Office Suite., • Ability to multitask and manage time effectively., • High school diploma or equivalent is required., • Experience in a call center or customer support environment is a plus., • Positive attitude and a passion for helping others.

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  • Support Engineer
    Support Engineer
    5 days ago
    $70000–$80000 yearly
    Full-time
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

    Immediate start!
    Easy apply