Senior Account Manager
18 days ago
New York
Job DescriptionSenior Account Manager: Customer Success, Post-Sale, Fintech / Financial Services SaaS, Profitable Startup, Uncapped Earnings! This Jobot Job is hosted by: Patrick Murphy Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $100,000 - $300,000 per year A bit about us: If you love the speed and mobility of a startup this is a great position for you. We have been experiencing great growth and need to bring on another CSM to join the team. A fast-growing fintech company is transforming how community financial institutions build and deepen member relationships. Their marketing and engagement platform helps banks modernize acquisition, lending, and member growth by replacing outdated CRM tools with intelligent, data-driven infrastructure designed specifically for financial services. They’re profitable, growing rapidly, and backed by a strong client base of over 100+ financial institutions nationwide. Why join us? Medical, Dental & Vision Insurance: We covers 90% of premiums for employees and 50% for dependents. ● 401(k): 3% safe harbor match. ● Paid Time Off: 14 days of PTO to rest and recharge. ● In-Office Culture: We believe proximity fuels pace - this role is based in our New York City office. Job Details We’re looking for a Senior Account Manager to lead and grow relationships with our financial partners - ensuring they achieve measurable success on our platform. This is a post-sale, relationship-focused role that blends strategic account management, consultative partnership, and data-driven growth. You’ll be responsible for deepening client engagement, driving renewals, and uncovering expansion opportunities by helping partners maximize the impact of Sparrow’s marketing and engagement tools. Working closely with the CEO and Director of Partnerships, you’ll collaborate across Customer Success, Product, and Marketing to ensure every client achieves sustained value and long-term success. What you’ll do: Drive Partner Growth: Deepen and expand relationships with existing credit union partners to increase adoption, platform utilization, and overall impact. Consult & Strategize: Act as a trusted advisor to executive teams, helping clients translate data and insights into actionable marketing and member engagement strategies. Own the Relationship: Lead renewals, identify upsell opportunities, and proactively manage performance with an owner’s mindset. Collaborate Across Teams: Partner with Product, Operations, and Marketing to ensure client feedback informs platform improvements and broader go-to-market initiatives. Analyze & Report: Monitor key metrics to identify growth opportunities and demonstrate ROI to partners. Elevate the Experience: Deliver an exceptional partner experience that reinforces Sparrow’s reputation as the most trusted marketing platform for credit unions. You will do great here if you: Strategic Partner: You think beyond account management - understanding how to help clients achieve outcomes that drive both their growth and ours. Builder: You take ownership, design new processes, and iterate quickly. You bring fresh ideas, test them loudly, and help shape the team’s broader strategy. Sparrow | Human Resources Collaborative Operator: You bring others along, work shoulder-to-shoulder in a small, high-performing team, and share in both the wins and the rough patches. Empathetic Communicator: You know how to listen deeply, influence executives, and turn complex ideas into clear, actionable recommendations. What you have: ● 2+ years of experience in account management, partnerships, or customer success. ● A proven record of managing high-value client relationships and delivering measurable expansion or retention results. ● Experience influencing senior executives and navigating complex organizations. ● Exceptional written and verbal communication skills; confident in presentations and strategic conversations. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. 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Create your profile today at Jobot.com.Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.\r\n\r\nFounded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).\r\n\r\nReady to find a good job? Create your profile today at Jobot.com.