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  • Enrollment & Customer Experience Coordinator
    Enrollment & Customer Experience Coordinator
    hace 16 días
    Jornada completa
    Roselle Park

    Job Title: Enrollment & Customer Experience Coordinator Location: Fusion Dance Centre Reports To: Studio Director / Operations Manager Employment Type: Full-Time (may include evenings & weekends) Position Overview The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence. Key Responsibilities 1. Enrollment Management • Respond to inquiries regarding class schedules, pricing, and program offerings., • Guide new students and families through the enrollment and registration process., • Manage re-enrollments, waitlists, and class placements., • Maintain accurate student records and class rosters using the studio management system., • Track incoming leads and follow up to maximize enrollment growth and retention. 2. Customer Experience & Communication • Welcome students and parents warmly in person and via phone/email., • Provide clear, professional communication about studio updates, policies, and events., • Address concerns or questions promptly, escalating when necessary., • Help create a supportive, friendly, and family-oriented studio environment. 3. Front Desk & Administrative Support • Manage daily front desk operations during class hours., • Process payments, billing inquiries, and account updates., • Assist with recital preparations, workshops, and studio events., • Coordinate with instructors and staff to ensure smooth class flow., • Maintain cleanliness and organization of the lobby and reception area. 4. Marketing & Engagement Support • Assist with social media posts, email newsletters, and promotional materials., • Support open houses, trial classes, and community events to attract new students., • Collect and track customer feedback to improve services and programs. Qualifications • Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)., • Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus., • Strong communication, interpersonal, and problem-solving skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody)., • Positive, friendly attitude and a genuine interest in dance and community culture. Work Schedule • Must be available during studio operating hours, including afternoons, evenings, and select weekends. Compensation & Benefits • Competitive salary based on experience., • Employee discounts or complimentary studio classes., • Opportunity for growth within the studio’s administrative and customer service team.

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  • Retail Sales Associate
    Retail Sales Associate
    hace 1 mes
    Jornada completa
    Linden

    We are seeking a motivated and outgoing Retail Sales Associate to join our team. This role involves going to various locations to promote and sell products, build strong customer relationships, and close face-to-face sales. The ideal candidate is confident, persuasive, and enjoys working directly with customers to meet and exceed sales targets. Key Responsibilities: Visit clients, retail shops, or assigned territories to promote and sell company products. Conduct face-to-face presentations and product demonstrations to potential customers. Develop and maintain strong customer relationships to ensure repeat business. Identify new business opportunities and generate leads through direct outreach. Meet or exceed weekly and monthly sales goals. Maintain product knowledge to effectively answer customer inquiries. Prepare and submit sales reports and customer feedback to management. Represent the company professionally and maintain a positive brand image. Qualifications: Proven experience in retail, field sales, or direct customer-facing sales. Excellent communication, negotiation, and interpersonal skills. Strong self-motivation and ability to work independently. Must be willing to travel or visit multiple customer locations regularly. Reliable transportation and valid driver’s license required. High school diploma or equivalent (Bachelor’s degree in Business or Marketing is a plus).

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