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Job Description Employee Engagement Specialist Location: Lakewood, NJ Department: Human Resources Job Type: Full-Time Salary: $75,000 – $85,000 Travel: Up to 10% within the U.S. Company Overview Our client is a premier pharmacy partner for long-term-care communities, known for its dedication to patient-first care, operational excellence, and high-touch support. With a focus on streamlining processes, strengthening communication, and elevating service standards, the team helps deliver consistent, reliable, and compassionate care across multiple states. Their commitment to compliance, innovation, and continuous improvement has earned them a reputation for excellence—and they are now focused on strengthening their internal culture, enhancing employee satisfaction, and improving retention across the organization. Position Overview The Employee Engagement Specialist will be a central figure in transforming company culture, elevating employee satisfaction, and improving retention. This role is not limited to planning events—it is hands-on, people-facing, and deeply operational. The ideal candidate thrives on building relationships, actively listening to employees, identifying challenges, and working closely with leadership to develop solutions. They will be highly visible on the floor, spending time with teams, gathering feedback, identifying morale issues early, and implementing strategies that keep employees motivated, engaged, and committed. This is the perfect role for someone who blends empathy, creativity, and strategy—and who is passionate about creating a workplace where employees feel valued, supported, and connected. Key Responsibilities Culture Transformation & Retention Strategy • Serve as the “boots on the ground” presence, consistently visible and accessible across departments and shifts., • Build strong, trusting relationships with employees at all levels to understand needs, challenges, and engagement drivers., • Partner with leadership to identify cultural gaps and implement meaningful strategies to strengthen trust, respect, and collaboration., • Track and analyze turnover patterns; develop targeted action plans to improve retention., • Develop and execute engagement initiatives that improve morale and reinforce company values., • Coordinate recognition programs, employee appreciation efforts, wellness activities, and team-building events., • Implement feedback loops (surveys, listening sessions, engagement check-ins) and translate insights into actionable improvements., • Act as a confidential resource for employees seeking support, clarity, or guidance., • Address concerns promptly and escalate issues appropriately to HR leadership., • Help resolve small employee concerns before they become larger issues that affect morale or retention., • Draft engaging internal communications, culture updates, newsletters, and announcements., • Reinforce transparent, consistent messaging that builds connection and trust., • Support onboarding, orientations, and check-ins throughout the first 90 days (a critical period affecting retention)., • Maintain accurate employee data, feedback notes, and engagement metrics., • Track engagement KPIs such as turnover, absenteeism, new hire success rates, and feedback trends., • Prepare engagement/retention dashboards to inform leadership decisions. Education • 2–4 years in employee engagement, HR, or organizational development., • Experience working directly with frontline teams or multi-shift environments strongly preferred., • Strong interpersonal skills and the ability to build trust quickly., • Excellent communication (written and verbal) with a people-first mindset., • High emotional intelligence with the ability to read environments and identify morale trends early., • Skilled in conflict de-escalation and relationship-building., • Tech-savvy with HRIS/ATS or engagement platforms., • Experience in healthcare, pharmacy operations, or multi-site environments., • Training or experience in coaching, mediation, or organizational development., • High-impact role directly connected to shaping culture and improving retention., • Opportunity to build meaningful relationships across the organization., • Competitive salary and benefits., • A mission-driven environment dedicated to improving patient care. This salary range is a good faith estimate and may vary depending on experience, qualifications, and performance. EEO Statement Topaz HR is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any protected status. We are committed to fostering an inclusive and welcoming environment for all employees. Recruitment Notice Topaz HR is conducting this search on behalf of our client. The employer’s name will be shared during the interview process. All hiring decisions will be made by the client.