Chase World Travel is a leading travel agency that has been providing exceptional services to our customers for over 10 years. We are committed to delivering personalized and seamless travel experiences to our clients, from booking flights to arranging vacations. Our team is made up of highly skilled individuals who are passionate about the travel industry and dedicated to providing top-notch customer service. We are currently seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the front line of customer support and play a pivotal role in ensuring our clients have a positive and hassle-free travel experience. You will have the opportunity to work in a fast-paced and dynamic environment, where no two days will be the same. Responsibilities: - Respond to customer inquiries and provide accurate information about our products and services. - Assist customers with booking reservations, making changes to existing reservations, and resolving any issues or concerns. - Provide excellent customer service through various communication channels, including email, phone, and live chat. - Build strong relationships with clients by understanding their needs and preferences. - Collaborate with other departments, such as Sales and Operations, to ensure a smooth and efficient customer experience. - Keep accurate records of customer interactions and transactions. - Stay up-to-date with industry trends and any changes in travel regulations or policies to provide accurate information to customers. - Take ownership of customer complaints and follow through with a resolution in a timely manner. - Provide recommendations and solutions to improve customer satisfaction and retention. - Meet and exceed individual and team performance targets Qualifications: - High school diploma or equivalent; post-secondary education in a related field is an asset. - 1-2 years of experience in customer service, preferably in the travel industry. - Excellent communication skills, both verbal and written. - Strong problem-solving and decision-making skills. - Proficient in using Microsoft Office and customer service software. - Ability to multitask and work in a fast-paced environment. - A positive attitude and a passion for providing exceptional customer service. - Flexibility to work varying shifts, including evenings and weekends. - Fluency in a second language is an asset What We Offer: - Competitive salary and benefits package - Ongoing training and development opportunities - A supportive and collaborative team environment - Opportunities for growth and advancement within the company - Travel perks and discounts If you are a self-motivated individual with a passion for providing exceptional customer service, we want to hear from you! Join our team at Chase World Travel and help us create unforgettable travel experiences for our clients. Apply now!
Chase World Travels is a leading international travel company that has been making dreams come true for over a decade. Our mission is to provide exceptional travel experiences to our clients and bring the world closer together through the power of travel. We are a team of passionate individuals who are committed to delivering the best services and creating unforgettable memories for our clients. As we continue to expand our organization, we are looking for a talented Payroll Specialist to join our dynamic team. Job Summary: We are seeking a highly organized and detail-oriented Payroll Specialist to join our finance department. The ideal candidate will be responsible for accurately and timely processing payroll and ensuring compliance with all federal and state regulations. This is a great opportunity for an experienced Payroll Specialist looking to advance their career and grow with a reputable travel company. Responsibilities: • Process payroll accurately and in a timely manner. • Calculate and input payroll data, including new hires, terminations, bonuses, and commission payments. • Maintain accurate and up-to-date employee records. • Prepare and distribute payroll reports. • Manage employee benefits, including health insurance, vacation/sick leave, and retirement plans. • Ensure compliance with all federal and state regulations, including tax and wage laws. • Work closely with HR to resolve any payroll related issues or discrepancies. • Conduct regular audits to identify and correct any payroll errors. • Keep up-to-date with changes in payroll laws and regulations. • Maintain confidentiality of all employee information. Requirements: • Bachelor’s degree in Accounting, Finance, or related field or equivalent work experience. • Minimum of 3 years of experience in payroll processing. • Strong understanding of federal and state regulations. • Proficient in ADP or other payroll software. • Excellent attention to detail and accuracy. • Strong organizational and time-management skills. • Ability to work under pressure and meet strict deadlines. • Exceptional communication and interpersonal skills. • Strong analytical and problem-solving skills. • Knowledge of Microsoft Excel and basic accounting principles. • Ability to maintain confidentiality and handle sensitive information with discretion. • Experience in the travel industry is a plus. Why Work with Us? • Competitive salary and benefits package. • Opportunities for growth and career advancement. • Dynamic and collaborative work environment. • Employee discounts on travel packages. • A chance to be a part of a team that enables people to experience the world and create lifelong memories. If you are a dedicated and detail-oriented Payroll Specialist who is passionate about the travel industry, then we want you to join our team at Chase World Travels. Apply now and start your journey with us!