Housing Services Manager
3 days ago
Fresno
Job DescriptionDescription: Type: Regular, Full-Time Status: Exempt Location: Fresno, CA Salary Range: $83,200 - $116,480.00 (Commensurate with Experience) Benefits: Health (Medical Employee Only) $50.00 a month, 2 options (Kaiser & Anthem Blue Cross), Employer paid dental & Vision), 11 paid Holidays, PTO accrual up to 15 paid days annually, California Paid Sick time, ESL sick accrual and 403b with Company Match Hours of Work: Monday- Friday and may work some weekends depending on the need of operations. Reports to: Chief Programs Officer Position Summary: The Housing Manager provides strategic leadership, oversight, and coordination for all aspects of Marjaree Mason Center’s housing programs. This role ensures the delivery of high-quality, trauma-informed services to survivors of domestic violence while maintaining compliance with organizational policies and grant requirements. Responsibilities include managing operations, programming, and staff within the Housing Department; developing and implementing systems, policies, and procedures; monitoring program performance and outcomes; and fostering cross-departmental collaboration. The Housing Manager also oversees budgetary planning, grant compliance, facility safety and cleanliness, and community partnerships to enhance service delivery. As the subject matter expert for housing programs, this position represents MMC in external engagements, supports professional development within the team, and champions a culture of resiliency and inclusion in alignment with MMC’s mission and strategic objectives. Essential Duties and Job Responsibilities include the following: • Provide overall leadership and vision for all aspects of the Housing Program, including operations, programming, and management of staff, after-hours response, and consultation with staff as needed., • Leads the team and vendors in developing and implementing effective systems, policies, and procedures for the Housing department., • Ensure the program staff adheres to organizational and grant policies, processes, and procedures., • Establish current and future program goals. Manage and hold the team accountable for achieving strategic goals and metrics. Monitor programmatic and individual performance and establish corrective measures as needed. Prepare detailed reports, both current and forecast., • Champions the organization's vision, mission, and values to create a healthy work culture within the Housing Department., • Work in collaboration with all other departments and programs as it relates to those entering the emergency safe house and services that intersect with other departments., • Develop, manage, and monitor the annual program budget, ensuring fiscal responsibility, cost-effective resource allocation, and alignment with grant requirements and organizational financial goals., • Ensure funder accountability by monitoring, tracking, and reporting on contract compliance and grant metrics, program outcomes, and finances. This includes managing the team in providing detailed documentation as well as preparing reports to communicate the program's impact., • Continuously assess and elevate the quality of shelter and housing services through systematic program evaluation, client feedback mechanisms, trauma-informed best practices, and ongoing staff training to ensure exceptional, compassionate, and effective support for survivors. Review client complaints, concerns, needs, and manage the grievance process., • Develop and implement strategic program plans for the shelter and housing department that align with and support the organization's overall mission, vision, and strategic objectives. Including but not limited to services/classes such as life skills, financial literacy, job skills training, case management, and others., • Reviews and monitors case plan progress of all clients- via review files, meeting with Case Managers, • Strategically develop, nurture, and expand community partnerships that include but are not limited to community-based organizations, government agencies, and housing resources to create a network that enhances service delivery, expands reach, and provides holistic support for domestic violence survivors., • Develop, review, and continuously refine program-specific policies and procedures that align with organizational mission, best practices in domestic violence services, and regulatory requirements, including updating all housing program handbooks., • Oversee facility management by monitoring the cleanliness of spaces, promptly addressing health and safety concerns, coordinating with the Facilities Department for maintenance needs, ensuring a clean, safe, and compliant environment for staff and clients., • Serve as the subject matter expert for all housing and shelter programs, maintaining a comprehensive knowledge of the organization., • Serve as the organization’s subject matter expert and primary representative to external stakeholders and committees, acting as the spokesperson to the community as needed, delivering community presentations, conducting media interviews, and facilitating training sessions as needed., • Management of human resources functions for the housing department, including interviewing and selecting staff, training and coaching staff, scheduling staff, timesheet review and use of HRIS, monitoring staff progress, and conducting performance evaluations., • Collaborate with the Human Resource Department to initiate, lead, and implement a staff, volunteer, and intern development program, encompassing onboarding, training to functional proficiency for job roles, and developing ongoing learning opportunities through workshops, webinars, and training to foster a culture of professional growth., • Support cross-training to ensure an adaptable workforce and eliminate any skill gaps., • Works collaboratively with colleagues throughout the organization in order to model and support effective cross-departmental partnerships, trauma-informed practices, resiliency-building, and commitment to diversity and inclusion., • Communicates regularly and provides written department and employee updates to the CPO about shelter status, facility and safety updates, and clients., • Attend and support agency-wide fundraising events., • Lead and attend program, department, and agency-wide meetings as required., • Attend Board of Director and Board Committee meetings and present as required. Required Education and Experience: • Bachelor’s degree from a four-year college or university., • Two years of experience working in the domestic violence, health care, housing/residential, or human services field., • Minimum two years of management and leadership experience., • Possession of a valid California driver's license and proof of liability insurance on personal auto., • Must be insurable at all times at standard rate by MMC insurance carrier., • Must successfully pass a drug, background and Tuberculosis test. Requirements: Required Knowledge, Skills, and Abilities: • Deep interest in and commitment to the mission and vision of MMC with a sensitivity to domestic violence., • Demonstrated ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicities, socio/economic positions, ages, religions, and genders, physical, mental challenges, disabilities, and sexual orientations., • Knowledge of general office practices, procedures, and terminology. Demonstrated ability to use current business software applications, including HRIS and accounting systems, as well as productivity tools, to collate, analyze, and synthesize data and information to provide strategic and operational insights to the Chief Programs Officer, Chief Executive Officer and Board of Directors.?, • Strong hands-on approach with a high level of self-motivation, discipline, initiative, emotional intelligence, accountability, professionalism, integrity, confidentiality, and ethics. Must be flexible, adaptable, a creative thinker and problem solver who is also open to the insight of others., • Work well in a team-oriented environment and collaboratively in cross-disciplinary teams and culturally diverse internal/external constituencies., • Experience in managing staff and a proven record of motivating team members to achieve high performance., • Excellent organization and attention to detail.?, • Strong project management skills and ability to identify, evaluate, problem solve, think critically, and direct., • An understanding of data analysis and performance metrics.?, • Ability to prepare timely, proper, clear, and concise comprehensive reports, summaries, presentations, correspondence, and other documentation., • While performing the duties of this job, the employee is regularly required to sit and talk or hear., • The employee frequently is required to stand and use hands to finger, handle, or feel objects., • The employee is occasionally required to walk; reach with hands and arms; climb or balance; stoop, kneel, or crouch and smell., • Occasional to frequent use of stairs, • The employee must occasionally lift and/or move up to 20 pounds., • Clearly present information in front of a group, • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus., • Ability to adjust focus- (ability to adjust eye to bring an object into sharp focus)., • Close Vision- (Clear vision at 20 inches or less)., • Lift up to 25 pounds- infrequent, • Push/pull- occasional-frequent, • Reach with hands and arms- frequent, • Sit- excessive, • Stand- frequent, • Stoop, kneel, crouch, or crawl- occasional to frequent, • Talk or hear- frequent, • Use hands to finger, handle or feel- frequent, • Walk- frequent, • Fine Dexterity- Both- frequent, • Typical noise level- loud, • Repetitive use of hands- frequent, • Hearing- ability to hear instructions- frequent The Marjaree Mason Center is 24/7 operation and all employees, at any point of time, may be asked to perform other work duties from those normally assigned such as working in our emergency services. The above job description and duties is meant to describe the general nature and level of work performed; it is not intended to as an exhaustive list of all duties and responsibilities. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws.
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