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  • Director of ACE Technology & Apprenticeship Programs
    Director of ACE Technology & Apprenticeship Programs
    hace 2 días
    Jornada completa
    Manhattan, New York

    POSITION DETAILS: The Borough of Manhattan Community College (BMCC) is a vibrant, pluralistic learning community committed to students' intellectual and personal growth. The College bridges the economic and educational opportunity gap for students, more than half of whom are the first in their families to attend college. Working to strengthen a culture of care inside and outside the classroom, we share a passion for learning with students from around the world. Strategically located in downtown Manhattan, the College is in close proximity to the artistic communities of Tribeca and SoHo, the dynamic downtown financial district, and the center of New York City government at City Hall. BMCC prides itself on the diversity of our students. We are an inclusive community that promotes an atmosphere of mutual respect for each member's ethnicity, gender, age, disability, religion, political preference, sexual orientation, gender identity, and national origin, among other personal characteristics. BMCC's motto speaks to this shared sense of purpose and possibility: Start Here, Go Anywhere. We strive to increase degree completion, successful transfer, career achievement, and service and leadership within our community, New York City, and beyond. Reporting to the Assistant Vice President of Workforce Development and Continuing Education, the Director of ACE Technology & Apprenticeship Programs is responsible for the development, facilitation, assessment, monitoring, evaluation, growth, and management of grant funded and tuition-based technology programs in workforce development, as well as the management and expansion of Registered Apprenticeships. They ensure that the division meets its technology training program performance goals and financial growth targets, oversee administrative services, supervise staff, hire instructors, and evaluate the curriculum of individual programs. Additionally, the Director of ACE Technology & Apprenticeship Programs will drive programmatic improvement of current certificate programs, as well as innovation of new certificate programs using stakeholder feedback from relevant industry partners and job sector recommendations. As the Principal Investigator (PI) of multiple grants, the Director of ACE Technology Programs is responsible for all compliance and accurate reporting to grant stakeholders including the College, CUNY, and Research Foundation of CUNY. Finally, the Director of ACE Technology Programs will lead the department’s Technology Advisory Board and engage industry to form new employer partnerships to advance apprenticeship and internship opportunities for students with a focus on job placement upon completion. This will require a thorough understanding of the Department of Labor, trade associations, and union procedures and protocols. This position is grant-funded and annual appointment is contingent upon continued funding. The Director of ACE Technology & Apprenticeship Programs also performs other related duties as delegated by the AVP. In addition to the CUNY Title Overview information, other key duties include, but will not be limited to the following: • Lead BMCC’s ACE Technology and Apprenticeship department ensuring all courses and programs meet performance milestones and current labor market standards., • Engage with technology business leaders to ensure courses and training programs are aligned with current and future labor market needs including certifications and establish meaningful partnerships that provide ongoing apprenticeships and work experiences for students., • Serve as liaison from BMCC between the Adult Continuing Education (ACE) department, NYS Department of Labor, Bureau of Apprenticeship and Training, unions, and trade associations regarding apprenticeship matters., • Drive programmatic improvement using employer feedback, student feedback, programmatic learnings, and grow the program team’s industry expertise and content-specific knowledge., • Collaborate with college departments to generate articulation agreements, credit for prior learning, and co-listing courses., • Create new technology training programs that result in industry-recognized credentials., • Proven success in managing and scaling grant-funded workforce development or education programs, including meeting key performance indicators and achieving financial targets., • Knowledge of and direct experience with NYS Registered Apprenticeship programs., • Demonstrated deep knowledge of current technology landscape, including essential certifications (e.g., AWS Certified Solutions Architect, CISSP, PMP, or equivalent high-level technical credentials) and demonstrable proficiency in relevant programming languages and platforms (e.g., Python, Java, cloud environments like Azure/GCP, or modern DevOps toolchains).", • Must have established employer relationships in the tech field in NYC, • Experience with managing budgets and grants., • A bachelor’s degree in a technology related field., • A master’s degree in management or STEM field., • 5 years of direct experience teaching technology or apprenticeship programs., • Proven ability to increase enrollments in tuition-based certificate programs., • Proven ability to receive awarded grants for continuing education or workforce programs., • Provides leadership for the development and implementation of new programs of study and ensures the coordination and implementation of program components., • Plans, markets and implements College programs in Continuing Education, developing overall programs and overseeing development of content, budgets, and marketing strategies., • Develops funding proposals; solicits grant information and provides leadership and guidance in partnering with community and governmental agencies., • Provide fiscal oversight and evaluation; develops strategic and operating plans; reports progress and results to management., • Oversees a comprehensive marketing and public information program., • Manages staff of the Continuing Education office., • Represents Continuing Education within the College community and externally. CLOSING DATE January 5, 2026 JOB SEARCH CATEGORY CUNY Job Posting: Managerial/Professional EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Job ID 31362 Location Borough of Manhattan CC

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  • Receptionist / Personal Assistant
    Receptionist / Personal Assistant
    hace 12 días
    Jornada completa
    Manhattan, New York

    📌 Job Title: Entry-Level Receptionist / Secretary / Admin / Personal Assistant 📍 Location: Manhattan, Plaza District 🕒 Employment Type: Full-Time (On-site) 💼 Department: Administrative Support Position Overview: We are seeking to hire an entry-level staff for our new office location. This is a great opportunity for a motivated individual looking to grow with an excellent opportunity. You will serve as the first point of contact for visitors and clients while supporting day-to-day office operations and administrative tasks. Key Responsibilities: Manage calendars for meetings, travel, and personal commitments. Make travel arrangements for in-office professionals and special visitors. Sit in on meetings to take accurate minutes and distribute them as needed. Create memos, reports, and agendas in collaboration with office staff. Negotiate with suppliers and vendors to obtain quotes, order supplies, and maintain inventory levels. Prepare financial documents, including statements, invoices, letters, and reports. Disseminate important information, such as memos and updates, to relevant colleagues. Coordinate with upper-level staff at our other office locations in the U.S. and abroad. Welcome and direct visitors, manage incoming calls, and ensure a professional front-desk presence. Some nights and weekends required due to nature of international business and/or travel Qualifications: High school diploma or equivalent required; associate's or bachelor’s degree is a plus. Strong organizational and multitasking skills. Excellent written and verbal communication. Proficiency with Microsoft Office Suite (Word, Excel, Outlook). Strong attention to detail and ability to handle confidential information. Professional appearance and customer-focused attitude. Previous office or administrative experience is preferred but not required. What We Offer: Competitive entry-level pay with plenty of room for growth Supportive environment with training and personal mentorship Opportunities for growth and advancement

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  • Bookkeeper
    Bookkeeper
    hace 18 días
    $65000–$75000 anual
    Jornada completa
    Manhattan, New York

    Job Overview We are seeking a highly organized and detail-oriented Bookkeeper to join our team. The ideal candidate will possess accounting and bookkeeping skills and experience. A solid understanding of office management and basic small business accounting. You will work closely with our customer support, order and production teams, as well as working weekly with management and owner. The ideal candidate will have a strong background in various accounting software and financial concepts, with the ability to handle multiple accounts and reconcile financial statements. This role is essential in maintaining the integrity of our financial data and supporting budgeting processes. The Bookkeeper will work closely with management and our external CPA to prepare financial reports, process transactions, and support all aspects of finances of the company. This role is essential to the daily operations of the company, ensuring the office is running smoothly and efficiently. We are a strong wholesaler company with offices on 5th Ave. An upbeat, lively, fun place to work with a vibrant and caring team in a growing business. Duties • Manage full-cycle accounts payable and receivable, • Handle month-end close and bank reconciliations, • Complied in weekly and month reports such as PNL reports, • Preparing and filing financial documents, • Track expenses and maintains general ledger accuracy, • Collaborate closely with external CPA, • Organize and maintain files, both physical and electronic, to ensure easy access to information., • Reconciling company accounts, • Assist in office management tasks, • 4+ years of bookkeeping experience across small to medium businesses, • Strong reasoning skills with exceptional attention to detail, • Familiarity with office management procedures and best practices, • High level of computer literacy, including proficiency in Microsoft Office Suite or similar applications, • Strong excel skills, • Reliable and trustworthy, • Ability to work independently as well as part of a team in a fast-paced environment., • Office Hours: Monday - Friday 9:30am - 6pm

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  • Field Sales Representative (Fulfilling Career)
    Field Sales Representative (Fulfilling Career)
    hace 19 días
    $4000 mensual
    Jornada completa
    Manhattan, New York

    ~~~THIS JOB IS A SALARY POSITON +COMMISSION~~~ If you are in love with the restaurant/bar industry but are tired of the stress, working long hours on nights/weekends/holidays, missing time with friends and family and tired of being on your feet - this really is the perfect opportunity. We are a leading finance and technology provider of Point of Sales systems (POS) & Payments. We provide a revolutionary and disruptive POS technology - which has resulted in successfully serving tens of thousands of businesses across the nation. As part of our new initiative we are revamping our New York sales force and looking for candidates with prior restaurant experience. We are looking for candidates with at least 1+ years in restaurant/bars. Restaurant Management/ Restaurant Consultant experience is a plus. Working Knowledge Needed: Front & Back of the House Backoffice Reporting - Financial Overview, Labor, Food/Bev, Server, P-Mix Reports and Mgmt. General Knowledge of Technology Professional Telephone Etiquette Mindset: Must be looking for a Career, not a job. Must be highly motivated, success driven and dedicated. Team Player with a Growth Mindset Ability to relate Restaurant Knowledge & Experiences to POS Client Requirement: 1 year outside sales experience 1 year experience working in a restaurant Compensation: Large Upfront Commissions Bonus Structure Salary: $4,000/mo Commission : • The maximum profitability bonus is $3,000 in commission per merchant location., • 10 month payout and includes a $1,500 up-front payment., • This depends on the accounts profitability. Benefits: • Profit Sharing, • Travel reimbursement Schedule: Monday-Friday Supplemental pay types: • Bonus opportunities, • Commission pay, • Signing bonus

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  • Bar Manager
    Bar Manager
    hace 20 días
    Jornada completa
    Park Slope, Brooklyn

    We are seeking an experienced and motivated Bar Manager to oversee daily bar operations, lead our team, and ensure an exceptional guest experience. With at least 5 years of bar management experience and a Food & Beverage certification, you will be responsible for maintaining high standards of service, product quality, and operational efficiency. Key Responsibilities Manage day-to-day bar operations, including opening/closing procedures. Train, supervise, and schedule bartenders and bar staff. Maintain inventory, place orders, and track stock levels to prevent shortages. Ensure full compliance with health, safety, and alcohol regulations. Create and update drink menus, including seasonal or specialty cocktails. Monitor bar costs, control wastage, and optimize profitability. Deliver excellent customer service and handle escalated guest concerns. Collaborate with kitchen and management teams to support overall venue success. Oversee cash handling, POS transactions, and daily sales reports. Maintain a clean, organized, and welcoming bar environment. Qualifications Minimum 5 years of bar management experience. Valid Food & Beverage certification. Strong leadership, communication, and team-management skills. In-depth knowledge of beverages, mixology, inventory control, and bar operations. Ability to work in a fast-paced environment and multitask effectively. Excellent customer service and problem-solving skills. Preferred Skills Experience with staff training and development. Knowledge of cost control and basic financial reporting. Creativity in developing new beverage offerings.

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  • Administrative Assistant
    Administrative Assistant
    hace 24 días
    $35000–$40000 anual
    Jornada parcial
    Manhattan, New York

    Working in Harlem, Street Corner Resources a non-profit organization, enhances the lives of young adults and community members by delivering a clear pathway to opportunity. We provide essential resources for education, job training, and employment to combat gun violence and build a more empowered, resilient community. Administrative Assistant About the Role We are seeking a highly organized and proactive Administrative Assistant to join our team. In this role, you will be the backbone of our office, ensuring smooth daily operations by providing comprehensive support to our leadership and staff. You will manage administrative tasks, coordinate schedules, and assist with a variety of clerical, financial, and strategic activities. This position requires a motivated and detail-oriented individual with exceptional communication and multitasking abilities. Key Responsibilities • Office & Calendar Management: Oversee daily office operations, including managing office schedules and the CEO's calendar., • Coordination: Organize and distribute program invitations and notices, ensuring all stakeholders are informed., • Administrative Support: Maintain and update both digital and physical files, proofread documents, and prepare expense reports., • Communication: Serve as a primary point of contact by answering routine telephone calls and referring visitors to the appropriate staff., • Procurement & Inventory: Recommend and manage the purchase of office materials and resources for staff and participants., • Digital Skills: Manage social media accounts and assist with researching and applying for grant opportunities., • Community Engagement: Research and gather information on relevant community activities to support organizational involvement., • Flexibility: Be available to work occasional evening hours and weekends as needed. Qualifications • A Bachelor's degree and two years of relevant administrative or clerical experience., • OR a High School diploma (or equivalent) and six years of relevant experience., • OR an equivalent combination of education and experience, including at least one year of administrative experience., • Demonstrated proficiency in administrative and clerical tasks., • Excellent planning, organizational, and multitasking skills., • Strong verbal and written communication abilities.

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  • Farm Business and Marketing Specialist
    Farm Business and Marketing Specialist
    hace 26 días
    $85000–$90000 anual
    Jornada completa
    Manhattan, New York

    Position Summary The Farm Business and Marketing Specialist will provide Greenmarket farmers and producers with business technical support and training designed to ensure the long-term success of their businesses. Technical assistance is provided through both in-house services and the engagement of third-party consultants. The Farm Business and Marketing Specialist is a part of the Greenmarket team and will be responsible for implementing, monitoring, and evaluating a suite of business and marketing/sales strategy technical assistance programming for Greenmarket farmers and producers. This position will be responsible for working with the Greenmarket Operations team to recruit and onboard new farmers and producers to support farmer success, as well as market program development and sustainability. The ideal candidate for this position has demonstrated project management experience, strong interpersonal skills, a nuanced understanding of business planning, sales and marketing strategies for producers in the Northeast, experience working one-on-one with producers and managing partner organizations and third-party consultants, and strong business acumen. Requirements Farm Business and Marketing Specialist Responsibilities (Include but are not limited to): Client Intake and Support Primary point of contact for producers seeking business technical assistance. Conduct intake of producers and create a support plan for individual producers, including accessing technical assistance focused on business and financial planning, marketing, and accessing capital. Identify and work with partner organizations and third-party consultants to provide needed support for producers. Support producers in any administrative and technical assistance, including completing forms, contacting partner organizations, and third-party consultants. Document and track the status of technical assistance support in the internal producer database. Promotional, Sales, and Business Planning Support Work with producers to optimize their market displays to increase sales and customer engagement. Work with producers to identify the best product mix to maximize sales, including assisting with value-added product development. Analyze sales and customer behavior to design profitable sales and marketing strategies. Support producers in developing branding, logos, and marketing materials. Working with producers to create enterprise budgets to assess pricing and product profitability. Training Coordinate workshops and trainings with partner organizations and third-party consultants to support producers. Facilitate educational workshops for producers on critical business topics, including but not limited to customer service, market display, and evaluation of sales data. Market Program Development and Support Support the outreach and recruitment of new farmers and producers, ensuring a streamlined, supportive experience for farmers and producers Work collaboratively with the Operations team to grow the market program, with a special focus on onboarding new farmers and producers, expanding access, and strengthening producer and market success. Provide strategic guidance to the FAA Director and Greenmarket Operations Manager to support the development of site selection and sustainability guidelines based on anticipated and established site performance and metrics to optimize responsiveness to neighborhood food access needs, site success, and farmer and producer long-term financial sustainability. Collaborate with the Greenmarket Operations Manager, FAA Director, and the Budget Management and Operations Director to develop Greenmarket site-by-site fiscal analysis to evaluate individual market success. Program Administration and Communications Manage administrative tasks as needed, including maintaining participant databases, tracking client work, tracking and submitting expenses, and maintaining other systems and processes to maintain programmatic work and track relationships. Manage and track progress towards grant deliverables. Contribute to budget development, grant proposal and report development, and funder relationship development. Assist GrowNYC’s Communications staff in responding to press inquiries about regional producer businesses. Establish and maintain strong partnerships with internal and external stakeholders, partner organizations, and third-party consultants that align with the mission of GrowNYC Farmer Assistance, with an emphasis on partners serving BIPOC and historically marginalized producers. Develop and contribute to Greenmarket literature, promotional materials, presentations, reports, program booklets, with a focus on farmer-centered storytelling. Responsible for farmer assistance communications,including monitoring and responding to producer inquiries. Develop and send out the monthly farmer assistance newsletter. Required Qualifications 2+ years of experience working with farmers or as part of commercial agricultural businesses Sophisticated understanding of farm business planning, sales, and marketing strategies for farmers' markets, direct-to-consumer sales, and/ or food businesses Experience with submitting invoices and tracking payments Skilled at recruiting, training, and managing outside technical assistance providers, consultants, and vendors Excellent interpersonal skills, a high level of emotional intelligence, and experience working with people from diverse backgrounds in terms of race, ethnicity, gender (including trans* and nonbinary), sexual orientation, class, and religion. Ability to manage multiple concurrent projects in a fast-paced team environment Strong initiative and excellent time management skills, with the ability to work independently and as part of a team Detail-oriented with excellent written and public speaking communication skills. Flexibility and willingness to meet farmers’ emergent needs and to occupy a position that may change in scope in accordance with the needs of the program and organization Proficient in Microsoft Office Suite and Google Suite. Spanish-English bilingual A valid driver’s license and excellent driving record. Ideal Qualifications Experience with client or case management. Experience delivering business technical assistance to farmers. Passion for supporting regional farmers and commitment to a racially and socially just food system. Additional Requirements Ability to travel to Greenmarket locations, regional farms, and other locations (a shared company vehicle is available for regional travel). Ability to walk long distances over rough terrain on regional farms. Ability to drive long distances to regional farms. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions Schedule This position is full-time, year-round, with an expected weekly schedule of 35-40 hours. Working days are Monday through Friday, with three (3) in office days and a mandatory presence on Wednesdays. Occasional weekend and evenings hours may be needed. Compensation This full-time, exempt, and salaried role pays $85,000 - $90,000 annually, and includes benefits (medical, dental, vision, life insurance, long-term disability, incentive savings plan, paid time off, Public Service Loan Forgiveness, FSA programs, and potential for parental leave for full-time regular employees who have been employed with GrowNYC for 175 days). This position is not union-eligible/not a part of the bargaining unit. Location This is a hybrid role with a minimum of three (3) days per week in our Manhattan office with a mandatory presence on Wednesdays. In-person field-based work at Greenmarket locations is required. Visits to regional farms and partner organizations may be needed. Applications Qualified candidates for the Farm Business and Marketing Specialist position should submit a cover letter, resume, and three references. Interviews will take place on a rolling basis starting Monday, November 24, 2025. Due to the volume of employment applications received, GrowNYC is unable to respond to each application individually. Applicants will be contacted directly if selected as a candidate. No phone calls or recruiters, please. GrowNYC is an Affirmative Action Equal Opportunity Employer and hires without regard to race, gender, religion, age, sexual orientation or physical disability.

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  • Junior Accountant
    Junior Accountant
    hace 27 días
    $30 por hora
    Jornada parcial
    Downtown Brooklyn, Brooklyn

    PART-TIME JUNIOR ACCOUNTANT ORGANIZATION BACKGROUND Downtown Brooklyn Partnership (DBP) is a not-for-profit local development corporation that serves as the primary champion for Downtown Brooklyn as a world-class business, cultural, educational, residential, and retail destination. Working together with the three business improvement districts (BID) that it manages – the MetroTech BID, Fulton Mall Improvement Association BID, and Court-Livingston-Schermerhorn BID – the organization’s diverse activities include attracting new businesses and improving the environment for existing stakeholders; facilitating the construction of public spaces and streetscapes that promote an active and cohesive community; supporting and promoting Downtown Brooklyn’s cultural and civic assets; and encouraging a unified sense of place and an engaged community. ROLES AND RESPONSIBILITIES We are seeking a highly motivated and detail-oriented Junior Accountant to join our Finance and Accounting team. This is an entry-level position looking to gain comprehensive exposure to all aspects of accounting operations. No prior professional experience is required; however, a strong academic foundation and a willingness to learn are essential. Responsibilities include the following: • Perform bank reconciliations and ensure the accuracy and integrity of financial data, • Assist the Senior Accountant with month-end and year-end closing processes, including journal entries and account reconciliations, • Conduct revenue and expense analyses and assist with variance reporting, • Gather supporting documentation for annual financial audits under the guidance of the Senior Accountant, • Support the Vice President of Finance and Accounting in preparing monthly financial statements, annual operating budgets, and various ad-hoc financial projects, • Provide coverage for routine functions such as invoice and bill coding as needed (e.g., during staff absences) QUALIFICATIONS • Bachelor’s degree in Accounting required or working toward it, • Knowledge of Sage Intacct or NetSuite preferred but not required, • Strong analytical skills with exceptional attention to detail, • Demonstrated initiative, reliability, and a positive, collaborative attitude, • Eagerness to learn and contribute in a professional team environment WORK ENVIRONMENT • Collaborative and supportive workplace that fosters professional growth, • Opportunity to gain broad, hands-on experience across multiple accounting functions, • Part-time, • In-person COMPENSATION • $30 per hour, • Approximately 20-25 hours per week, • No overtime required

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  • Medical Assistant
    Medical Assistant
    hace 1 mes
    $17 por hora
    Jornada parcial
    Brooklyn, New York

    As a Medical Assistant you will be responsible for providing administrative support to ensure efficient operation of the medical office. You will support doctors and patients through a variety of tasks related to patient care management, organization and communication. The target is to complete all activities accurately, with high quality and in a timely manner. Responsibilities • Interview patients and document basic medical history, • Organize and schedule appointments, • Update and file medical records and insurance reports, • Check with patients and type up patients charts, • Assist during medical examinations, • Produce and distribute correspondence memos, letters, faxes and forms, • Handle receivable and payable accounts and keep financial records, • Prepare and clean treatment rooms and medical instruments Skills • Proven working experience as a medical assistant or medical secretary, • Knowledge of medical office management systems and procedures, • Excellent time management skills and ability to multi-task and prioritize work, • Social perceptiveness and service oriented, • Excellent written and verbal communication skills, • Strong organizational and planning skills, • Proficiency in MS Office and patient management software, • Degree in medical assistance' Job Type: Part-Time Schedule: • 8 hour shift, • Tuesday, Wednesday & Friday Education: • High school or equivalent (Preferred)

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  • Junior Project Manager
    Junior Project Manager
    hace 1 mes
    $5000–$6500 mensual
    Jornada completa
    Woodstock, The Bronx

    We’re looking for a Junior Project Manager to support our finance and logistics teams in planning, coordinating, and executing key operational projects. The ideal candidate is highly organized, detail-oriented, and enjoys working in a dynamic environment where financial oversight and logistical efficiency go hand in hand. This role provides a great opportunity to gain hands-on experience in managing cross-functional projects that involve budgeting, vendor coordination, and supply chain support, while working closely with senior leadership. Key Responsibilities Qualifications • Bachelor’s degree in Business Administration, Project Management, Finance, Logistics, or a related field., • 1–2 years of experience in project coordination, financial operations, Customer Service or logistics support., • Strong understanding of budgeting, reporting, and workflow processes., • Excellent communication and organizational skills., • Proficiency with Microsoft Excel, Google Workspace, and project management tools (e.g., Trello, Asana, Notion)., • Ability to multitask and work collaboratively in a fast-paced, team-oriented environment. What We Offer • Competitive salary and growth opportunities., • Remote or hybrid work flexibility., • Exposure to international finance and logistics operations., • A supportive environment focused on professional development and learning.

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  • Technical Support Engineer
    Technical Support Engineer
    hace 2 meses
    Jornada parcial
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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