Assistant Director
17 days ago
Allen
Job DescriptionBenefits: • Paid time off, • Employee discounts Role Responsibilities: BUSINESS OPERATIONS AND PEOPLE LEADERSHIP • Schedule 9:30 AM- 6:30 PM, • Drives financial performance and productivity for all operational aspects of the center, • Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy, • Hires outstanding talent and ensures center is fully staffed with high performing teachers, • Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact, • Forecasts future enrollment based on annual graduation, • Processes payroll, ensuring the accuracy of timekeeping systems, • Manages center inventory- office supplies, food, curriculum, staff recognition items, etc., • Manages all vendor relationships- organizes facilities maintenance and technology support, • Ensures parent billings, account receivables and collections are accurate and precise, • In partnership with Center Director, conducts team meetings to communicate important information and set a directionCUSTOMER ENGAGEMENT, • Executes marketing brand campaigns within the center and implements local marketing activities., • Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses), • Effectively uses social media channels for parent engagement and retention, • Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment., • Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers, • Has a strong understanding of the childcare offerings within the community, • Maintains the lead tracking portal and customer database, • Coordinates the registration process and maintains customer and employee information in center systems, • Responsible for communications to families (i.e. billing, newsletters), • Plans and manages budget for parent pleasers Qualifications: • 3+ years experience in retail/store management - cross-industry experience is welcome, • Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting, • Ability to leverage data to understand the business and make decisions, • Bachelors degree preferred